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Sure. Thank you. Let me just select Mastercard here. One moment. The amount is $271.95 as we discussed earlier. And may I have your card number, please? Oh, our option is Visa and Mastercard. Mhmm. Thank you. 5217291969453235. Thank you. Expire expiration date, please? 04/29. Let me put in here. And the CVV, please? 684. And how does your name is it a person on this NASDAQ card? Yes. Okay. Thank you so much. Let me just proceed. Okay, Brandon. You will receive, like, a notification to your ComBank app. Kindly enter the one time code so you can authorize this transaction. K. It's still waiting for an approval on our end. Just one moment. Okay. So the amount has been settled. You will receive a payment receipt shortly to your email address. And then I will go ahead and endorse your cancellation request to our tech team. Once cancellation has been completed and processed, you will also receive a email confirmation that your services have been canceled as per your request. You're welcome. 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Brandon. Good day again. This is Airtel accounts. I've already sent and arranged the invoice. We can go ahead and process the payment now.\n\nAre you going to use your Visa or your Master? Okay. Sure. Thank you. Let me just select Mastercard here.\n\nOne moment. The amount is $271.95 as we discussed earlier. And may I have your card number, please? Oh, our option is Visa and Mastercard. Mhmm.\n\nThank you. 5217291969453235. Thank you. Expire expiration date, please? 04/29.\n\nLet me put in here. And the CVV, please? 684. And how does your name is it a person on this NASDAQ card? Yes.\n\nOkay. Thank you so much. Let me just proceed. Okay, Brandon. You will receive, like, a notification to your ComBank app.\n\nKindly enter the one time code so you can authorize this transaction. K. It's still waiting for an approval on our end. Just one moment. Okay.\n\nSo the amount has been settled. You will receive a payment receipt shortly to your email address. And then I will go ahead and endorse your cancellation request to our tech team. Once cancellation has been completed and processed, you will also receive a email confirmation that your services have been canceled as per your request. You're welcome.\n\nWe appreciate your time, and you do have a great weekend. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Brandon.","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.24982427060604095},{"text":"Good day again.","start":3.28,"end":4.0,"sentiment":"positive","sentiment_score":0.5439642270406088},{"text":"This is Airtel accounts.","start":4.0,"end":5.52,"sentiment":"neutral","sentiment_score":0.3215712830424309},{"text":"I've already sent and arranged the invoice.","start":5.52,"end":8.18,"sentiment":"neutral","sentiment_score":0.30779356190136503},{"text":"We can go ahead and process the payment now.","start":8.8,"end":10.88,"sentiment":"neutral","sentiment_score":0.24526421229044595}],"sentiment":"neutral","sentiment_score":0.311190367937088,"num_words":25,"start":2.3999999,"end":10.88},{"sentences":[{"text":"Are you going to use your Visa or your Master?","start":10.88,"end":13.38,"sentiment":"neutral","sentiment_score":0.03378200903534889},{"text":"Okay.","start":18.715,"end":19.215,"sentiment":"neutral","sentiment_score":0.11607802659273148},{"text":"Sure.","start":19.275,"end":19.675,"sentiment":"neutral","sentiment_score":0.21230486035346985},{"text":"Thank you.","start":19.675,"end":20.235,"sentiment":"positive","sentiment_score":0.3860376924276352},{"text":"Let me just select Mastercard here.","start":20.235,"end":22.955,"sentiment":"neutral","sentiment_score":0.152152964224418}],"sentiment":"neutral","sentiment_score":0.11755980737507343,"num_words":20,"start":10.88,"end":22.955},{"sentences":[{"text":"One moment.","start":22.955,"end":23.675,"sentiment":"neutral","sentiment_score":0.09222055226564407},{"text":"The amount is $271.95 as we discussed earlier.","start":23.675,"end":28.654999,"sentiment":"neutral","sentiment_score":0.09724495001137257},{"text":"And may I have your card number, please?","start":29.55,"end":33.01,"sentiment":"neutral","sentiment_score":0.04646384948864579},{"text":"Oh, our option is Visa and Mastercard.","start":58.63,"end":61.61,"sentiment":"neutral","sentiment_score":0.01783355445201908},{"text":"Mhmm.","start":90.33,"end":90.83,"sentiment":"neutral","sentiment_score":0.017521850764751434}],"sentiment":"neutral","sentiment_score":0.05678723971001231,"num_words":26,"start":22.955,"end":90.83},{"sentences":[{"text":"Thank you.","start":102.025,"end":102.505,"sentiment":"neutral","sentiment_score":0.1135050542652607},{"text":"5217291969453235.","start":102.505,"end":108.284996,"sentiment":"neutral","sentiment_score":0.05315771698951721},{"text":"Thank you.","start":109.625,"end":110.345,"sentiment":"neutral","sentiment_score":0.13154445588588715},{"text":"Expire expiration date, please?","start":110.345,"end":112.525,"sentiment":"neutral","sentiment_score":0.017007566755637527},{"text":"04/29.","start":115.0,"end":116.68,"sentiment":"neutral","sentiment_score":0.009085074067115784}],"sentiment":"neutral","sentiment_score":0.06203720783814788,"num_words":10,"start":102.025,"end":116.68},{"sentences":[{"text":"Let me put in here.","start":116.68,"end":118.060005,"sentiment":"neutral","sentiment_score":0.01465764120221138},{"text":"And the CVV, please?","start":118.600006,"end":120.380005,"sentiment":"neutral","sentiment_score":0.009654693072661757},{"text":"684.","start":123.16,"end":124.44,"sentiment":"neutral","sentiment_score":0.009151538833975792},{"text":"And how does your name is it a person on this NASDAQ 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has been settled.","start":177.39,"end":179.63,"sentiment":"neutral","sentiment_score":0.14367634057998657},{"text":"You will receive a payment receipt shortly to your email address.","start":179.63,"end":183.33,"sentiment":"neutral","sentiment_score":0.1746085753495043},{"text":"And then I will go ahead and endorse your cancellation request to our tech team.","start":183.815,"end":188.875,"sentiment":"neutral","sentiment_score":0.12715009599924088},{"text":"Once cancellation has been completed and processed, you will also receive a email confirmation that your services have been canceled as per your request.","start":188.935,"end":197.355,"sentiment":"neutral","sentiment_score":0.15426074154675007},{"text":"You're welcome.","start":199.28,"end":199.92,"sentiment":"positive","sentiment_score":0.49455907940864563}],"sentiment":"neutral","sentiment_score":0.161747927038834,"num_words":58,"start":177.39,"end":199.92},{"sentences":[{"text":"We appreciate your time, and you do have a great 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Brian speaking. Mastercard, please. Yep. So the card number is actually, do you have Amex? That's surprising. No worries. It's $5.02 $1.07 291969453235. Yep. 04/29. 684. Bryden Scott. Perfect. Okay. Thank you. Cheers. Thank 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Brian speaking. Mastercard, please. Yep. So the card number is actually, do you have Amex?\n\nThat's surprising. No worries. It's $5.02 $1.07 291969453235. Yep. 04/29.\n\n684. Bryden Scott. Perfect. Okay. Thank you.\n\nCheers. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.03412601724267006},{"text":"Brian speaking.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.03493281826376915},{"text":"Mastercard, please.","start":17.075,"end":18.375,"sentiment":"neutral","sentiment_score":0.04066343419253826},{"text":"Yep.","start":34.41,"end":34.91,"sentiment":"neutral","sentiment_score":0.03140946477651596},{"text":"So the card number is actually, do you have Amex?","start":49.515,"end":61.47,"sentiment":"neutral","sentiment_score":0.01572911678813398}],"sentiment":"neutral","sentiment_score":0.02337619717582129,"num_words":16,"start":0.79999995,"end":61.47},{"sentences":[{"text":"That's surprising.","start":64.09,"end":64.91,"sentiment":"neutral","sentiment_score":-0.01576344110071659},{"text":"No worries.","start":86.5,"end":87.22,"sentiment":"neutral","sentiment_score":0.06347537040710449},{"text":"It's $5.02 $1.07 291969453235.","start":87.22,"end":100.095,"sentiment":"neutral","sentiment_score":0.026914699003100395},{"text":"Yep.","start":108.475,"end":108.975,"sentiment":"neutral","sentiment_score":0.06918009370565414},{"text":"04/29.","start":112.875,"end":114.095,"sentiment":"neutral","sentiment_score":0.006598911713808775}],"sentiment":"neutral","sentiment_score":0.02788616600446403,"num_words":10,"start":64.09,"end":114.095},{"sentences":[{"text":"684.","start":121.3,"end":122.36,"sentiment":"neutral","sentiment_score":0.00586937740445137},{"text":"Bryden Scott.","start":129.125,"end":133.705,"sentiment":"neutral","sentiment_score":0.1060690153390169},{"text":"Perfect.","start":163.845,"end":164.345,"sentiment":"neutral","sentiment_score":0.26320165395736694},{"text":"Okay.","start":172.06,"end":172.56,"sentiment":"neutral","sentiment_score":0.06312663853168488},{"text":"Thank you.","start":197.905,"end":198.72499,"sentiment":"neutral","sentiment_score":0.3303234577178955}],"sentiment":"neutral","sentiment_score":0.17214037371533258,"num_words":7,"start":121.3,"end":198.72499},{"sentences":[{"text":"Cheers.","start":203.80093,"end":204.20093,"sentiment":"positive","sentiment_score":0.40470731258392334},{"text":"Thank you.","start":204.20093,"end":204.94093,"sentiment":"positive","sentiment_score":0.3561813086271286}],"sentiment":"positive","sentiment_score":0.3723566432793935,"num_words":3,"start":203.80093,"end":204.94093}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Brian speaking.\n\nChannel 0: Hi, Brandon. Good day again. This is Airtel accounts. I've already sent and arranged the invoice. We can go ahead and process the payment now.\n\nAre you going to use your Visa or your Master?\n\nChannel 1: Mastercard, please.\n\nChannel 0: Okay. Sure. Thank you. Let me just select Mastercard here. One moment.\n\nThe amount is $271.95 as we discussed earlier. And may I have your card number, please?\n\nChannel 1: Yep. So the card number is actually, do you have\n\nChannel 0: Oh, our option is Visa and\n\nChannel 1: Amex?\n\nChannel 0: Mastercard.\n\nChannel 1: That's surprising. No worries. It's $5.02 $1.07\n\nChannel 0: Mhmm.\n\nChannel 1: 291969453235.\n\nChannel 0: Thank you. 5217291969453235.\n\nChannel 1: Yep.\n\nChannel 0: Thank you. Expire expiration date, please?\n\nChannel 1: 04/29.\n\nChannel 0: 04/29. Let me put in here. And the CVV, please?\n\nChannel 1: 684.\n\nChannel 0: 684. And how does your name is it a person on this NASDAQ card?\n\nChannel 1: Bryden\n\nChannel 0: Yes. Okay. Thank you so much. Let me just\n\nChannel 1: Scott.\n\nChannel 0: proceed. Okay, Brandon. You will receive, like, a notification to your ComBank app. Kindly enter the one time code so you can authorize this transaction.\n\nChannel 1: Perfect.\n\nChannel 0: K. It's still waiting for an approval on our end. Just one moment.\n\nChannel 1: Okay.\n\nChannel 0: Okay. So the amount has been settled. You will receive a payment receipt shortly to your email address. And then I will go ahead and endorse your cancellation request to our tech team. Once cancellation has been completed and processed, you will also receive a email confirmation that your services have been canceled as per your request.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. We appreciate your time, and you do have a great weekend. Bye bye.\n\nChannel 1: Cheers. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.03412601724267006},{"text":"Brian speaking.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.03493281826376915}],"sentiment":"neutral","sentiment_score":0.03466388459006945,"channel":1,"num_words":3,"start":0.79999995,"end":1.86},{"sentences":[{"text":"Hi, Brandon.","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.24982427060604095},{"text":"Good day again.","start":3.28,"end":4.0,"sentiment":"positive","sentiment_score":0.5439642270406088},{"text":"This is Airtel accounts.","start":4.0,"end":5.52,"sentiment":"neutral","sentiment_score":0.3215712830424309},{"text":"I've already sent and arranged the invoice.","start":5.52,"end":8.18,"sentiment":"neutral","sentiment_score":0.30779356190136503},{"text":"We can go ahead and process the payment 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you.","start":19.675,"end":20.235,"sentiment":"positive","sentiment_score":0.3860376924276352},{"text":"Let me just select Mastercard here.","start":20.235,"end":22.955,"sentiment":"neutral","sentiment_score":0.152152964224418},{"text":"One moment.","start":22.955,"end":23.675,"sentiment":"neutral","sentiment_score":0.09222055226564407}],"sentiment":"neutral","sentiment_score":0.18315143013993898,"channel":0,"num_words":12,"start":18.715,"end":23.675},{"sentences":[{"text":"The amount is $271.95 as we discussed earlier.","start":23.675,"end":28.654999,"sentiment":"neutral","sentiment_score":0.09724495001137257},{"text":"And may I have your card number, please?","start":29.55,"end":33.01,"sentiment":"neutral","sentiment_score":0.04646384948864579}],"sentiment":"neutral","sentiment_score":0.07185439975000918,"channel":0,"num_words":16,"start":23.675,"end":33.01},{"sentences":[{"text":"Yep.","start":34.41,"end":34.91,"sentiment":"neutral","sentiment_score":0.03140946477651596},{"text":"So the card number is actually, do you have","start":49.515,"end":56.19,"sentiment":"neutral","sentiment_score":0.014635597200443348}],"sentiment":"neutral","sentiment_score":0.016312983958050607,"channel":1,"num_words":10,"start":34.41,"end":56.19},{"sentences":[{"text":"Oh, our option is Visa and","start":58.63,"end":61.11,"sentiment":"neutral","sentiment_score":0.0183018174332877}],"sentiment":"neutral","sentiment_score":0.0183018174332877,"channel":0,"num_words":6,"start":58.63,"end":61.11},{"sentences":[{"text":"Amex?","start":60.97,"end":61.47,"sentiment":"neutral","sentiment_score":0.025570793077349663}],"sentiment":"neutral","sentiment_score":0.025570793077349663,"channel":1,"num_words":1,"start":60.97,"end":61.47},{"sentences":[{"text":"Mastercard.","start":61.11,"end":61.61,"sentiment":"neutral","sentiment_score":0.015023976564407349}],"sentiment":"neutral","sentiment_score":0.015023976564407349,"channel":0,"num_words":1,"start":61.11,"end":61.61},{"sentences":[{"text":"That's surprising.","start":64.09,"end":64.91,"sentiment":"neutral","sentiment_score":-0.01576344110071659},{"text":"No worries.","start":86.5,"end":87.22,"sentiment":"neutral","sentiment_score":0.06347537040710449},{"text":"It's $5.02 $1.07","start":87.22,"end":89.16,"sentiment":"neutral","sentiment_score":0.026927847415208817}],"sentiment":"neutral","sentiment_score":0.02517248583691461,"channel":1,"num_words":7,"start":64.09,"end":89.16},{"sentences":[{"text":"Mhmm.","start":90.33,"end":90.83,"sentiment":"neutral","sentiment_score":0.017521850764751434}],"sentiment":"neutral","sentiment_score":0.017521850764751434,"channel":0,"num_words":1,"start":90.33,"end":90.83},{"sentences":[{"text":"291969453235.","start":91.54,"end":100.095,"sentiment":"neutral","sentiment_score":0.02687525376677513}],"sentiment":"neutral","sentiment_score":0.02687525376677513,"channel":1,"num_words":1,"start":91.54,"end":100.095},{"sentences":[{"text":"Thank 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please?","start":110.345,"end":112.525,"sentiment":"neutral","sentiment_score":0.017007566755637527}],"sentiment":"neutral","sentiment_score":0.055186529799054064,"channel":0,"num_words":6,"start":109.625,"end":112.525},{"sentences":[{"text":"04/29.","start":112.875,"end":114.095,"sentiment":"neutral","sentiment_score":0.006598911713808775}],"sentiment":"neutral","sentiment_score":0.006598911713808775,"channel":1,"num_words":1,"start":112.875,"end":114.095},{"sentences":[{"text":"04/29.","start":115.0,"end":116.68,"sentiment":"neutral","sentiment_score":0.009085074067115784},{"text":"Let me put in here.","start":116.68,"end":118.060005,"sentiment":"neutral","sentiment_score":0.01465764120221138},{"text":"And the CVV, please?","start":118.600006,"end":120.380005,"sentiment":"neutral","sentiment_score":0.009654693072661757}],"sentiment":"neutral","sentiment_score":0.01209920523688197,"channel":0,"num_words":10,"start":115.0,"end":120.380005},{"sentences":[{"text":"684.","start":121.3,"end":122.36,"sentiment":"neutral","sentiment_score":0.00586937740445137}],"sentiment":"neutral","sentiment_score":0.00586937740445137,"channel":1,"num_words":1,"start":121.3,"end":122.36},{"sentences":[{"text":"684.","start":123.16,"end":124.44,"sentiment":"neutral","sentiment_score":0.009151538833975792},{"text":"And how does your name is it a person on this NASDAQ 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weekend.","start":199.92,"end":202.98,"sentiment":"positive","sentiment_score":0.6969738440080122},{"text":"Bye bye.","start":203.2,"end":203.86,"sentiment":"positive","sentiment_score":0.3383350819349289}],"sentiment":"positive","sentiment_score":0.6221667071183522,"channel":0,"num_words":15,"start":199.28,"end":203.86},{"sentences":[{"text":"Cheers.","start":203.80093,"end":204.20093,"sentiment":"positive","sentiment_score":0.40470731258392334},{"text":"Thank you.","start":204.20093,"end":204.94093,"sentiment":"positive","sentiment_score":0.3561813086271286}],"sentiment":"positive","sentiment_score":0.3723566432793935,"channel":1,"num_words":3,"start":203.80093,"end":204.94093}]},"summary":{"result":"success","short":"The customer, Brian, called Airtel accounts to pay an invoice and was informed that the payment will be made with a Mastercard. The representative, Brian, confirmed the payment details and informed Brian that his services will be canceled once the cancellation is complete. Brian was also informed that he will receive a payment receipt and confirmation email once the cancellation is processed."},"intents":{"segments":[{"text":"This is Airtel accounts. I've already sent and arranged the invoice. We can go ahead and process the payment now. Are you going to use your Visa or your Master? Mastercard, please. Okay.","start_word":8,"end_word":40,"intents":[{"intent":"Process payment","confidence_score":0.55731004}]},{"text":"And may I have your card number, please? Yep.","start_word":60,"end_word":68,"intents":[{"intent":"Provide card information","confidence_score":0.17888674},{"intent":"Verify card details","confidence_score":0.01673951}]},{"text":"That's surprising. No worries.","start_word":86,"end_word":89,"intents":[{"intent":"Apologize","confidence_score":0.00052760396}]},{"text":"You will receive, like, a notification to your ComBank app. Kindly enter the one time code so you can authorize this transaction. Perfect.","start_word":145,"end_word":167,"intents":[{"intent":"Provide application","confidence_score":0.000020891719}]}]},"sentiments":{"segments":[{"text":"Hello. Brian speaking. Hi, Brandon.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.13111358880996704},{"text":"Good day again.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.538913369178772},{"text":"This is Airtel accounts. I've already sent and arranged the invoice. We can go ahead and process the payment now. Are you going to use your Visa or your Master? Mastercard, please. Okay. Sure.","start_word":8,"end_word":41,"sentiment":"neutral","sentiment_score":0.1867826133966446},{"text":"Thank you.","start_word":42,"end_word":43,"sentiment":"positive","sentiment_score":0.3683199286460877},{"text":"Let me just select Mastercard here. One moment. The amount is $271.95 as we discussed earlier. And may I have your card number, please? Yep. So the card number is actually, do you have Oh, our option is Visa and Amex? Mastercard. That's surprising. No worries. It's $5.02 $1.07 Mhmm. 291969453235. Thank you. 5217291969453235. Yep. Thank you. Expire expiration date, please? 04/29. 04/29. Let me put in here. And the CVV, please? 684. 684. And how does your name is it a person on this NASDAQ card? Bryden Yes. Okay.","start_word":44,"end_word":133,"sentiment":"neutral","sentiment_score":0.04202570393681526},{"text":"Thank you so much.","start_word":134,"end_word":137,"sentiment":"positive","sentiment_score":0.4171868264675141},{"text":"Let me just Scott. proceed. Okay, Brandon. You will receive, like, a notification to your ComBank app. Kindly enter the one time code so you can authorize this transaction. Perfect. K. It's still waiting for an approval on our end. Just one moment. Okay. Okay. So the amount has been settled. You will receive a payment receipt shortly to your email address. And then I will go ahead and endorse your cancellation request to our tech team. Once cancellation has been completed and processed, you will also receive a email confirmation that your services have been canceled as per your request. Thank you.","start_word":138,"end_word":240,"sentiment":"neutral","sentiment_score":0.1387523114681244},{"text":"You're welcome. We appreciate your time, and you do have a great weekend. Bye bye. Cheers. Thank you.","start_word":241,"end_word":258,"sentiment":"positive","sentiment_score":0.5431300401687622}],"average":{"sentiment":"neutral","sentiment_score":0.14577742386849968}}}}