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Hi. My name is Basil. I think yesterday I called called for one of the connection for Title 2 1st Street. Phone number?\n\n04 78 356829. Yeah. Yeah. I just want to take the connection with the modem. Because when when I try into the online, they're asking the driver driver license, actually.\n\nSo I don't have the driver license. Like, I just have the airline license. Is that fine? 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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hello. Hi. My name is Basil. I think yesterday I called called for one of the connection for Title 2 1st Street.\n\nChannel 0: Airtel, what's your number?\n\nChannel 1: Phone number? 04\n\nChannel 0: Mhmm.\n\nChannel 1: 78\n\nChannel 0: Mhmm.\n\nChannel 1: 356829.\n\nChannel 0: Thank you. Oh, you you had an inquiry yesterday. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So how may I help you today?\n\nChannel 1: Yeah. I just want to take the connection with the modem.\n\nChannel 0: Oh, you\n\nChannel 1: Because\n\nChannel 0: would like\n\nChannel 1: when\n\nChannel 0: to\n\nChannel 1: when I try into the online, they're asking the driver driver license, actually.\n\nChannel 0: mhmm.\n\nChannel 1: So I\n\nChannel 0: Oh,\n\nChannel 1: don't have the driver license. Like, I just have the airline license.\n\nChannel 0: okay.\n\nChannel 1: Is that fine?\n\nChannel 0: Yes. That would be fine. Any ID available you have.\n\nChannel 1: Okay.\n\nChannel 0: So to further assist, isn't it you would like to sign up? 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fine.","start":61.5,"end":62.7,"sentiment":"neutral","sentiment_score":0.16678603366017342},{"text":"Any ID available you have.","start":62.7,"end":65.6,"sentiment":"neutral","sentiment_score":0.09182333797216416}],"sentiment":"neutral","sentiment_score":0.12175596728920937,"channel":0,"num_words":10,"start":61.100002,"end":65.6},{"sentences":[{"text":"Okay.","start":65.9,"end":66.4,"sentiment":"neutral","sentiment_score":0.06468087434768677}],"sentiment":"neutral","sentiment_score":0.06468087434768677,"channel":1,"num_words":1,"start":65.9,"end":66.4},{"sentences":[{"text":"So to further assist, isn't it you would like to sign up?","start":66.23687,"end":70.87687,"sentiment":"neutral","sentiment_score":0.043944891852637134},{"text":"You would like to process your order for","start":70.87687,"end":73.85687,"sentiment":"neutral","sentiment_score":0.045628886902704835}],"sentiment":"neutral","sentiment_score":0.044618489872664216,"channel":0,"num_words":20,"start":66.23687,"end":73.85687}]},"summary":{"result":"success","short":"A customer named reminded the agent of Title 2 1st Street and called for help with signing up. The agent asks for the customer's phone number and confirms their driver license and airline license. The agent offers to assist with processing the customer's order."},"intents":{"segments":[{"text":"Hi. My name is Basil. I think yesterday I called called for one of the connection for Title 2 1st Street.","start_word":14,"end_word":34,"intents":[{"intent":"Assist with connection","confidence_score":0.112509124}]},{"text":"So to further assist, isn't it you would like to sign up?","start_word":127,"end_word":138,"intents":[{"intent":"Process order","confidence_score":0.9143387}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. How may I help you today?","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.4273557960987091},{"text":"Hello. Hi. My name is Basil. I think yesterday I called called for one of the connection for Title 2 1st Street. Airtel, what's your number? Phone number? 04 Mhmm. 78 Mhmm. 356829.","start_word":13,"end_word":45,"sentiment":"neutral","sentiment_score":0.0353270024061203},{"text":"Thank you.","start_word":46,"end_word":47,"sentiment":"positive","sentiment_score":0.4773424565792084},{"text":"Oh, you you had an inquiry yesterday. Right? Yeah. Okay. So how may I help you today? Yeah. I just want to take the connection with the modem. Oh, you Because would like when to when I try into the online, they're asking the driver driver license, actually. mhmm. So I Oh, don't have the driver license. Like, I just have the airline license. okay. Is that fine? Yes. That would be fine. Any ID available you have. Okay. So to further assist, isn't it you would like to sign up? You would like to process your order for","start_word":48,"end_word":146,"sentiment":"neutral","sentiment_score":0.0026414780877530575}],"average":{"sentiment":"neutral","sentiment_score":0.0538993331621278}}}}