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Anna. My name is Larissa from OQ Financial. I was just giving you a call as we're in the new financial year, and I had noticed that last financial year, you made a personal contribution of $20,000 into your super fund. And I was wanting to touch base to see whether you wanted us to submit a notice of intent to claim on this amount to help as a tax deduction or tax deductibility when you do submit your tax return. We can take care of submitting that claim on your behalf.\n\nJust if you could give me a callback, 130160796, or feel free to email into the office and let me know, and I can do that on your behalf. Thank you, and I hope you have a lovely weekend.","paragraphs":[{"sentences":[{"text":"Hi, Anna.","start":8.639999,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.08395959809422493},{"text":"My name is Larissa from OQ Financial.","start":9.5199995,"end":11.78,"sentiment":"neutral","sentiment_score":0.11115070006677083},{"text":"I was just giving you a call as we're in the new financial year, and I had noticed that last financial year, you made a personal contribution of $20,000 into your super fund.","start":12.135,"end":23.994999,"sentiment":"neutral","sentiment_score":0.08460490507158366},{"text":"And I was wanting to touch base to see whether you wanted us to submit a notice of intent to claim on this amount to help as a tax deduction or tax deductibility when you do submit your tax return.","start":24.215,"end":37.5,"sentiment":"neutral","sentiment_score":0.09591311458498239},{"text":"We can take care of submitting that claim on your behalf.","start":37.879997,"end":41.739998,"sentiment":"positive","sentiment_score":0.3564403084191409}],"sentiment":"neutral","sentiment_score":0.12360541870997797,"num_words":93,"start":8.639999,"end":41.739998},{"sentences":[{"text":"Just if you could give me a callback, 130160796, or feel free to email into the office and let me know, and I can do that on your behalf.","start":42.36,"end":52.205,"sentiment":"neutral","sentiment_score":0.2215698143017703},{"text":"Thank you, and I hope you have a lovely weekend.","start":52.205,"end":54.145,"sentiment":"positive","sentiment_score":0.7157776594161988}],"sentiment":"positive","sentiment_score":0.3482897745875212,"num_words":39,"start":42.36,"end":54.145}]}}]},{"alternatives":[{"transcript":"Hi. I can't take your call right now. Please leave me a message.","confidence":1.0,"words":[{"word":"hi","start":2.6399999,"end":2.96,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.09888622164726256},{"word":"i","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.28454890847206116},{"word":"can't","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3759119212627411},{"word":"take","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.4079456031322479},{"word":"your","start":3.6,"end":3.84,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4390934109687805},{"word":"call","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.45459482073783875},{"word":"right","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.4740544557571411},{"word":"now","start":4.24,"end":4.56,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4705408215522766},{"word":"please","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.32475101947784424},{"word":"leave","start":4.88,"end":5.04,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.22476187348365784},{"word":"me","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.19271668791770935},{"word":"a","start":5.2,"end":5.2799997,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19945484399795532},{"word":"message","start":5.2799997,"end":5.7799997,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2517710030078888}],"paragraphs":{"transcript":"\nHi. I can't take your call right now. Please leave me a message.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":-0.09888622164726256},{"text":"I can't take your call right now.","start":2.96,"end":4.56,"sentiment":"negative","sentiment_score":-0.41524142026901245},{"text":"Please leave me a message.","start":4.56,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.2386910855770111}],"sentiment":"neutral","sentiment_score":-0.3230024301088773,"num_words":13,"start":2.6399999,"end":5.7799997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I can't take your call right now. Please leave me a message.\n\nChannel 0: Hi, Anna. My name is Larissa from OQ Financial. I was just giving you a call as we're in the new financial year, and I had noticed that last financial year, you made a personal contribution of $20,000 into your super fund. And I was wanting to touch base to see whether you wanted us to submit a notice of intent to claim on this amount to help as a tax deduction or tax deductibility when you do submit your tax return. We can take care of submitting that claim on your behalf.\n\nJust if you could give me a callback, 130160796, or feel free to email into the office and let me know, and I can do that on your behalf. Thank you, and I hope you have a lovely weekend.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":-0.09888622164726256},{"text":"I can't take your call right now.","start":2.96,"end":4.56,"sentiment":"negative","sentiment_score":-0.41524142026901245},{"text":"Please leave me a message.","start":4.56,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.2386910855770111}],"sentiment":"neutral","sentiment_score":-0.3230024301088773,"channel":1,"num_words":13,"start":2.6399999,"end":5.7799997},{"sentences":[{"text":"Hi, Anna.","start":8.639999,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.08395959809422493},{"text":"My name is Larissa from OQ Financial.","start":9.5199995,"end":11.78,"sentiment":"neutral","sentiment_score":0.11115070006677083},{"text":"I was just giving you a call as we're in the new financial year, and I had noticed that last financial year, you made a personal contribution of $20,000 into your super fund.","start":12.135,"end":23.994999,"sentiment":"neutral","sentiment_score":0.08460490507158366},{"text":"And I was wanting to touch base to see whether you wanted us to submit a notice of intent to claim on this amount to help as a tax deduction or tax deductibility when you do submit your tax return.","start":24.215,"end":37.5,"sentiment":"neutral","sentiment_score":0.09591311458498239},{"text":"We can take care of submitting that claim on your behalf.","start":37.879997,"end":41.739998,"sentiment":"positive","sentiment_score":0.3564403084191409}],"sentiment":"neutral","sentiment_score":0.12360541870997797,"channel":0,"num_words":93,"start":8.639999,"end":41.739998},{"sentences":[{"text":"Just if you could give me a callback, 130160796, or feel free to email into the office and let me know, and I can do that on your behalf.","start":42.36,"end":52.205,"sentiment":"neutral","sentiment_score":0.2215698143017703},{"text":"Thank you, and I hope you have a lovely weekend.","start":52.205,"end":54.145,"sentiment":"positive","sentiment_score":0.7157776594161988}],"sentiment":"positive","sentiment_score":0.3482897745875212,"channel":0,"num_words":39,"start":42.36,"end":54.145}]},"summary":{"result":"success","short":"A representative from OQ Financial named Larissa calls Anna to ask if she wants to file a notice of intent on her personal contribution to her super fund. Larissa offers to help file the claim and suggests Anna can either call back or email to let her know."},"intents":{"segments":[{"text":"And I was wanting to touch base to see whether you wanted us to submit a notice of intent to claim on this amount to help as a tax deduction or tax deductibility when you do submit your tax return.","start_word":55,"end_word":94,"intents":[{"intent":"Submit tax deduction claim","confidence_score":0.12905137}]},{"text":"Just if you could give me a callback, 130160796, or feel free to email into the office and let me know, and I can do that on your behalf.","start_word":106,"end_word":134,"intents":[{"intent":"Request callback","confidence_score":0.55165654}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.09888622164726256},{"text":"I can't take your call right now.","start_word":1,"end_word":7,"sentiment":"negative","sentiment_score":-0.4129054546356201},{"text":"Please leave me a message. Hi, Anna. My name is Larissa from OQ Financial. I was just giving you a call as we're in the new financial year, and I had noticed that last financial year, you made a personal contribution of $20,000 into your super fund. And I was wanting to touch base to see whether you wanted us to submit a notice of intent to claim on this amount to help as a tax deduction or tax deductibility when you do submit your tax return.","start_word":8,"end_word":94,"sentiment":"neutral","sentiment_score":0.07319460064172745},{"text":"We can take care of submitting that claim on your behalf.","start_word":95,"end_word":105,"sentiment":"positive","sentiment_score":0.35196438431739807},{"text":"Just if you could give me a callback, 130160796, or feel free to email into the office and let me know, and I can do that on your behalf.","start_word":106,"end_word":134,"sentiment":"neutral","sentiment_score":0.20709791779518127},{"text":"Thank you, and I hope you have a lovely weekend.","start_word":135,"end_word":144,"sentiment":"positive","sentiment_score":0.7363322377204895}],"average":{"sentiment":"neutral","sentiment_score":0.13946760417333717}}}}