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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? May I know your name, please, for me to check the account?\n\nOkay. So you're asking about the PPPoE credentials of the router? Okay. Do you want me to send it to you instead, the username and password, via email or SMS message? Okay.\n\nSo I'm going to send it to the hydenjgoodwin@outlook.com. Okay. Sure. Okay. Mhmm.\n\nMhmm. Yeah. That's correct. Mhmm. Yeah.\n\nThat's correct. Okay. I'm also going to email you the email instruction on how to log in to the router's interface then. Okay. Thank you.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.28603094816207886},{"text":"Good afternoon.","start":2.56,"end":3.3,"sentiment":"positive","sentiment_score":0.5045497268438339},{"text":"This is Maureen from Airtel tech support.","start":3.36,"end":5.8599997,"sentiment":"positive","sentiment_score":0.45189870255334036},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.4546630283196767},{"text":"May I know your name, please, for me to check the account?","start":19.135,"end":21.875,"sentiment":"neutral","sentiment_score":0.03361666202545166}],"sentiment":"neutral","sentiment_score":0.2710642654980932,"num_words":28,"start":2.0,"end":21.875},{"sentences":[{"text":"Okay.","start":39.5,"end":40.0,"sentiment":"neutral","sentiment_score":0.019208384677767754},{"text":"So you're asking about the PPPoE credentials of the router?","start":40.54,"end":45.315,"sentiment":"neutral","sentiment_score":0.005900442972779274},{"text":"Okay.","start":48.655,"end":49.155,"sentiment":"neutral","sentiment_score":0.04659796506166458},{"text":"Do you want me to send it to you instead, the username and password, via email or SMS message?","start":49.375,"end":57.394997,"sentiment":"neutral","sentiment_score":0.023896107744229466},{"text":"Okay.","start":61.71,"end":62.21,"sentiment":"neutral","sentiment_score":0.05125203728675842}],"sentiment":"neutral","sentiment_score":0.01969027699669823,"num_words":32,"start":39.5,"end":62.21},{"sentences":[{"text":"So I'm going to send it to the hydenjgoodwin@outlook.com.","start":62.75,"end":68.45,"sentiment":"neutral","sentiment_score":0.06066018881069289},{"text":"Okay.","start":72.19,"end":72.69,"sentiment":"neutral","sentiment_score":0.0716966837644577},{"text":"Sure.","start":72.945,"end":73.445,"sentiment":"neutral","sentiment_score":0.07340612262487411},{"text":"Okay.","start":74.945,"end":75.445,"sentiment":"neutral","sentiment_score":0.0309283509850502},{"text":"Mhmm.","start":75.505005,"end":76.005005,"sentiment":"neutral","sentiment_score":0.010217202827334404}],"sentiment":"neutral","sentiment_score":0.05632231226907326,"num_words":13,"start":62.75,"end":76.005005},{"sentences":[{"text":"Mhmm.","start":78.865005,"end":79.265,"sentiment":"neutral","sentiment_score":0.020525529980659485},{"text":"Yeah.","start":79.265,"end":79.585,"sentiment":"neutral","sentiment_score":0.020984765142202377},{"text":"That's correct.","start":79.585,"end":80.405,"sentiment":"neutral","sentiment_score":0.08735457807779312},{"text":"Mhmm.","start":85.105,"end":85.605,"sentiment":"neutral","sentiment_score":0.04597105085849762},{"text":"Yeah.","start":85.745,"end":86.065,"sentiment":"neutral","sentiment_score":0.0720762386918068}],"sentiment":"neutral","sentiment_score":0.055711123471458755,"num_words":6,"start":78.865005,"end":86.065},{"sentences":[{"text":"That's correct.","start":86.065,"end":86.965004,"sentiment":"neutral","sentiment_score":0.1087225005030632},{"text":"Okay.","start":91.35,"end":91.75,"sentiment":"neutral","sentiment_score":0.13510268926620483},{"text":"I'm also going to email you the email instruction on how to log in to the router's interface then.","start":91.75,"end":97.69,"sentiment":"neutral","sentiment_score":0.12872682825515144},{"text":"Okay.","start":99.83,"end":100.33,"sentiment":"neutral","sentiment_score":0.2778434157371521},{"text":"Thank you.","start":101.35,"end":101.99,"sentiment":"positive","sentiment_score":0.5002873241901398}],"sentiment":"neutral","sentiment_score":0.16307101964950563,"num_words":25,"start":86.065,"end":101.99},{"sentences":[{"text":"Bye for now.","start":101.99,"end":102.77694,"sentiment":"positive","sentiment_score":0.3792200485865275}],"sentiment":"positive","sentiment_score":0.3792200485865275,"num_words":3,"start":101.99,"end":102.77694}]}}]},{"alternatives":[{"transcript":"Hey. I'm calling up and I called earlier, but you weren't bright. I need to get this modem configured so the Internet will work. Name, it's under Hayden. I'm a tech working here. It's under Hayden Goodwood. Yeah. I need yes. I think so. Either, either. Okay. Yeah. You can send it to him. And I've gotta log log in through the I like, the IP address then, and that'll give me all the settings I've gotta fill out. Yeah. Yeah. So if you can send that to him then. Okay. Yeah. Thanks. 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I'm calling up and I called earlier, but you weren't bright. I need to get this modem configured so the Internet will work. Name, it's under Hayden. I'm a tech working here.\n\nIt's under Hayden Goodwood. Yeah. I need yes. I think so. Either, either.\n\nOkay. Yeah. You can send it to him. And I've gotta log log in through the I like, the IP address then, and that'll give me all the settings I've gotta fill out. Yeah.\n\nYeah. So if you can send that to him then. Okay. Yeah. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey.","start":8.0,"end":8.24,"sentiment":"neutral","sentiment_score":0.05768180638551712},{"text":"I'm calling up and I called earlier, but you weren't bright.","start":8.24,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.06116551465608857},{"text":"I need to get this modem configured so the Internet will work.","start":12.719999,"end":15.975,"sentiment":"neutral","sentiment_score":0.034203741078575454},{"text":"Name, it's under Hayden.","start":24.615,"end":26.235,"sentiment":"neutral","sentiment_score":0.019994778092950583},{"text":"I'm a tech working here.","start":30.26,"end":31.54,"sentiment":"neutral","sentiment_score":0.0528052844107151}],"sentiment":"neutral","sentiment_score":0.004221562804146247,"num_words":33,"start":8.0,"end":31.54},{"sentences":[{"text":"It's under Hayden Goodwood.","start":31.54,"end":35.0,"sentiment":"neutral","sentiment_score":0.028052366338670254},{"text":"Yeah.","start":45.914997,"end":46.155,"sentiment":"neutral","sentiment_score":0.02465575933456421},{"text":"I need yes.","start":46.155,"end":46.795,"sentiment":"neutral","sentiment_score":0.028279113272825878},{"text":"I think so.","start":46.795,"end":47.695,"sentiment":"neutral","sentiment_score":0.0285393421848615},{"text":"Either, either.","start":59.21,"end":60.11,"sentiment":"neutral","sentiment_score":0.008198937750421464}],"sentiment":"neutral","sentiment_score":0.024901420504857715,"num_words":13,"start":31.54,"end":60.11},{"sentences":[{"text":"Okay.","start":67.77,"end":68.27,"sentiment":"neutral","sentiment_score":0.0637432187795639},{"text":"Yeah.","start":69.155,"end":69.475,"sentiment":"neutral","sentiment_score":0.07559490203857422},{"text":"You can send it to him.","start":69.475,"end":70.775,"sentiment":"neutral","sentiment_score":0.06814893831809361},{"text":"And I've gotta log log in through the I like, the IP address then, and that'll give me all the settings I've gotta fill out.","start":74.755005,"end":83.88,"sentiment":"neutral","sentiment_score":0.04782423451542854},{"text":"Yeah.","start":86.119995,"end":86.619995,"sentiment":"neutral","sentiment_score":0.10086661577224731}],"sentiment":"neutral","sentiment_score":0.05425600674660767,"num_words":34,"start":67.77,"end":86.619995},{"sentences":[{"text":"Yeah.","start":87.88,"end":88.36,"sentiment":"neutral","sentiment_score":0.12087180465459824},{"text":"So if you can send that to him then.","start":88.36,"end":90.38,"sentiment":"neutral","sentiment_score":0.10499962667624156},{"text":"Okay.","start":98.6,"end":99.1,"sentiment":"neutral","sentiment_score":0.17864851653575897},{"text":"Yeah.","start":102.98693,"end":103.30693,"sentiment":"neutral","sentiment_score":0.2800590991973877},{"text":"Thanks.","start":103.30693,"end":103.62694,"sentiment":"positive","sentiment_score":0.4404973983764648}],"sentiment":"neutral","sentiment_score":0.1511594968346449,"num_words":13,"start":87.88,"end":103.62694},{"sentences":[{"text":"Bye.","start":103.62694,"end":104.12694,"sentiment":"neutral","sentiment_score":0.19413311779499057}],"sentiment":"neutral","sentiment_score":0.19413311779499057,"num_words":1,"start":103.62694,"end":104.12694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hey. I'm calling up and I called earlier, but you weren't bright. I need to get this modem configured so the Internet will work.\n\nChannel 0: May I know your name, please, for me to check the account?\n\nChannel 1: Name, it's under Hayden. I'm a tech working here. It's under Hayden Goodwood.\n\nChannel 0: Okay. So you're asking about the PPPoE credentials of the router?\n\nChannel 1: Yeah. I need yes. I think so.\n\nChannel 0: Okay. Do you want me to send it to you instead, the username and password, via email or SMS message?\n\nChannel 1: Either, either.\n\nChannel 0: Okay. So I'm going to send it to the hydenjgoodwin@outlook.com.\n\nChannel 1: Okay. Yeah. You can send it to him.\n\nChannel 0: Okay. Sure.\n\nChannel 1: And I've\n\nChannel 0: Okay.\n\nChannel 1: gotta log\n\nChannel 0: Mhmm.\n\nChannel 1: log in through the I like, the\n\nChannel 0: Mhmm.\n\nChannel 1: IP\n\nChannel 0: Yeah.\n\nChannel 1: address\n\nChannel 0: That's correct.\n\nChannel 1: then, and that'll give me all the settings I've gotta fill out.\n\nChannel 0: Mhmm. Yeah. That's\n\nChannel 1: Yeah.\n\nChannel 0: correct.\n\nChannel 1: Yeah. So if you can send that to him then.\n\nChannel 0: Okay. I'm also going to email you the email instruction on how to log in to the router's interface then.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: Yeah. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.28603094816207886},{"text":"Good afternoon.","start":2.56,"end":3.3,"sentiment":"positive","sentiment_score":0.5045497268438339},{"text":"This is Maureen from Airtel tech support.","start":3.36,"end":5.8599997,"sentiment":"positive","sentiment_score":0.45189870255334036},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.4546630283196767}],"sentiment":"positive","sentiment_score":0.44914996810257435,"channel":0,"num_words":16,"start":2.0,"end":7.54},{"sentences":[{"text":"Hey.","start":8.0,"end":8.24,"sentiment":"neutral","sentiment_score":0.05768180638551712},{"text":"I'm calling up and I called earlier, but you weren't bright.","start":8.24,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.06116551465608857},{"text":"I need to get this modem configured so the Internet will 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if you can send that to him then.","start":88.36,"end":90.38,"sentiment":"neutral","sentiment_score":0.10499962667624156}],"sentiment":"neutral","sentiment_score":0.10658684447407722,"channel":1,"num_words":10,"start":87.88,"end":90.38},{"sentences":[{"text":"Okay.","start":91.35,"end":91.75,"sentiment":"neutral","sentiment_score":0.13510268926620483},{"text":"I'm also going to email you the email instruction on how to log in to the router's interface 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She asks for his name and email address to send a username and password via email or SMS message. She also gives instructions on how to log in to the router's interface and promises to send an email with the instructions."},"intents":{"segments":[{"text":"I'm calling up and I called earlier, but you weren't bright. I need to get this modem configured so the Internet will work.","start_word":17,"end_word":39,"intents":[{"intent":"Configure modem","confidence_score":0.76088595}]},{"text":"May I know your name, please, for me to check the account?","start_word":40,"end_word":51,"intents":[{"intent":"Check account","confidence_score":0.8974614}]},{"text":"So you're asking about the PPPoE credentials of the router? Yeah. I need yes.","start_word":66,"end_word":79,"intents":[{"intent":"Send router credentials","confidence_score":0.5994716}]},{"text":"log in through the I like, the Mhmm. IP Yeah.","start_word":131,"end_word":140,"intents":[{"intent":"Log in through ip","confidence_score":0.086637296}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.28603094816207886},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.45457708835601807},{"text":"Hey. I'm calling up and I called earlier, but you weren't bright. I need to get this modem configured so the Internet will work. May I know your name, please, for me to check the account? Name, it's under Hayden. I'm a tech working here. It's under Hayden Goodwood. Okay. So you're asking about the PPPoE credentials of the router? Yeah. I need yes. I think so. Okay. Do you want me to send it to you instead, the username and password, via email or SMS message? Either, either. Okay. So I'm going to send it to the hydenjgoodwin@outlook.com. Okay. Yeah. You can send it to him. Okay. Sure. And I've Okay. gotta log Mhmm. log in through the I like, the Mhmm. IP Yeah. address That's correct. then, and that'll give me all the settings I've gotta fill out. Mhmm. Yeah. That's Yeah. correct. Yeah. So if you can send that to him then. Okay. I'm also going to email you the email instruction on how to log in to the router's interface then. Okay. Okay.","start_word":16,"end_word":192,"sentiment":"neutral","sentiment_score":0.047350894659757614},{"text":"Thank you. Bye for now.","start_word":193,"end_word":197,"sentiment":"positive","sentiment_score":0.42147529125213623},{"text":"Yeah.","start_word":198,"end_word":198,"sentiment":"neutral","sentiment_score":0.2800590991973877},{"text":"Thanks.","start_word":199,"end_word":199,"sentiment":"positive","sentiment_score":0.4404973983764648},{"text":"Bye.","start_word":200,"end_word":200,"sentiment":"neutral","sentiment_score":0.25857362151145935}],"average":{"sentiment":"neutral","sentiment_score":0.09094802115030796}}}}