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I see may I know the reason for the cancellation? Okay. Okay. May I know your full name, please, for me to check your account? Mhmm. Okay. Is it okay if I put you on hold? Let me just check your account. Okay. Hang on. Hello, Isad? Yes. Thanks for waiting. May I know when is the your requested date for the cancellation? For the next bill then, you'll be receiving it on, let me check, June 1. So if you want, we can cancel it at the end of this month until next week for you to prevent the new invoice, the recurring invoice. Because if that happen, you need to settle that still even though you'll not be using the Internet for the whole month. June. Yeah. That's for the full coverage of June for the month of June. Mhmm. Mhmm. May 31. Hang on. Let me just confirm, ma'am. Is it okay if I put you on hold again? Sorry. Okay. Hello, Sam? Yes. Thanks for waiting again. Yes. So upon confirming with our accounts department, you don't need to settle anything then Since your contract is also fulfilled, we can proceed with the cancellation on May 31 if you want. Yeah. Yeah. Since you the invoice upon checking here, you also settled the payment for the month of May, so that's already been settled. All good. Yeah. Okay. So just to confirm, we're going to cancel your service on May 31 That is Sunday. Okay. I see. So mhmm. Upon checking, our office is closed that time. Sorry. Because it's Sunday, so our office hour is only Monday to Friday. So if ever is it okay if we cancel it on Friday, May 29, or June 1? Yeah. That's correct. Yeah. We might be cannot do it on Sunday since we're out of office that time. Yeah. So we're going to cancel it on May 29 instead? Okay. Is there a time that you want? Morning, afternoon, or anything? Okay. Okay. Sure. Okay. This is noted. So we're going to cancel the service on May 29. Okay. Thank you so much. Yeah. Yeah. You'll be receiving an email confirmation from our accounts department once we have successfully canceled the service. Mhmm. Okay. Thank you so much also. Bye. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Hello?\n\nCan you hear me? Yes. I'm good. Yes. I can hear you.\n\nHow are you? Okay. Okay. I see may I know the reason for the cancellation? Okay.\n\nOkay. May I know your full name, please, for me to check your account? Mhmm. Okay. Is it okay if I put you on hold?\n\nLet me just check your account. Okay. Hang on. Hello, Isad? Yes.\n\nThanks for waiting. May I know when is the your requested date for the cancellation? For the next bill then, you'll be receiving it on, let me check, June 1. So if you want, we can cancel it at the end of this month until next week for you to prevent the new invoice, the recurring invoice. Because if that happen, you need to settle that still even though you'll not be using the Internet for the whole month.\n\nJune. Yeah. That's for the full coverage of June for the month of June. Mhmm. Mhmm.\n\nMay 31. Hang on. Let me just confirm, ma'am. Is it okay if I put you on hold again? Sorry.\n\nOkay. Hello, Sam? Yes. Thanks for waiting again. Yes.\n\nSo upon confirming with our accounts department, you don't need to settle anything then Since your contract is also fulfilled, we can proceed with the cancellation on May 31 if you want. Yeah. Yeah. Since you the invoice upon checking here, you also settled the payment for the month of May, so that's already been settled. All good.\n\nYeah. Okay. So just to confirm, we're going to cancel your service on May 31 That is Sunday. Okay. I see.\n\nSo mhmm. Upon checking, our office is closed that time. Sorry. Because it's Sunday, so our office hour is only Monday to Friday. So if ever is it okay if we cancel it on Friday, May 29, or June 1?\n\nYeah. That's correct. Yeah. We might be cannot do it on Sunday since we're out of office that time. Yeah.\n\nSo we're going to cancel it on May 29 instead? Okay. Is there a time that you want? Morning, afternoon, or anything? Okay.\n\nOkay. Sure. Okay. This is noted. So we're going to cancel the service on May 29.\n\nOkay. Thank you so much. Yeah. Yeah. You'll be receiving an email confirmation from our accounts department once we have successfully canceled the service.\n\nMhmm. Okay. Thank you so much also. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.12679089605808258},{"text":"Good morning.","start":1.36,"end":2.08,"sentiment":"positive","sentiment_score":0.34456953406333923},{"text":"This is Maureen from Airtel tech support.","start":2.08,"end":4.66,"sentiment":"neutral","sentiment_score":0.27156095845358713},{"text":"How can I assist you today?","start":5.3599997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.27189839879671734},{"text":"Hello?","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.05480445176362991}],"sentiment":"neutral","sentiment_score":0.2590030304649297,"num_words":17,"start":0.79999995,"end":10.66},{"sentences":[{"text":"Can you hear me?","start":11.28,"end":12.34,"sentiment":"neutral","sentiment_score":0.050416698679327965},{"text":"Yes.","start":13.5199995,"end":13.84,"sentiment":"neutral","sentiment_score":0.07494202256202698},{"text":"I'm 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mhmm.","start":390.03,"end":391.07,"sentiment":"neutral","sentiment_score":-0.024925174191594124},{"text":"Upon checking, our office is closed that time.","start":391.07,"end":396.85,"sentiment":"neutral","sentiment_score":-0.09518747683614492},{"text":"Sorry.","start":397.07,"end":397.47,"sentiment":"neutral","sentiment_score":-0.11320126056671144},{"text":"Because it's Sunday, so our office hour is only Monday to Friday.","start":397.47,"end":402.465,"sentiment":"neutral","sentiment_score":-0.07820713085432847},{"text":"So if ever is it okay if we cancel it on Friday, May 29, or June 1?","start":403.085,"end":412.065,"sentiment":"neutral","sentiment_score":-0.02782308912890799}],"sentiment":"neutral","sentiment_score":-0.05840073772706091,"num_words":40,"start":390.03,"end":412.065},{"sentences":[{"text":"Yeah.","start":425.45,"end":425.77,"sentiment":"neutral","sentiment_score":-0.01684621348977089},{"text":"That's correct.","start":425.77,"end":426.59,"sentiment":"neutral","sentiment_score":0.0009428358171135187},{"text":"Yeah.","start":436.615,"end":436.85498,"sentiment":"neutral","sentiment_score":-0.06195622682571411},{"text":"We might be cannot do it on Sunday since we're out of office that time.","start":436.85498,"end":442.47,"sentiment":"neutral","sentiment_score":-0.1302067423860232},{"text":"Yeah.","start":447.83,"end":448.33,"sentiment":"neutral","sentiment_score":-0.019263453781604767}],"sentiment":"neutral","sentiment_score":-0.10246406791266054,"num_words":20,"start":425.45,"end":448.33},{"sentences":[{"text":"So we're going to cancel it on May 29 instead?","start":448.39,"end":453.69,"sentiment":"neutral","sentiment_score":-0.01841771202161908},{"text":"Okay.","start":456.63,"end":457.13,"sentiment":"neutral","sentiment_score":-0.010671506635844707},{"text":"Is there a time that you want?","start":457.395,"end":460.775,"sentiment":"neutral","sentiment_score":-0.00853448933256524},{"text":"Morning, afternoon, or anything?","start":461.715,"end":465.095,"sentiment":"neutral","sentiment_score":-0.009935621521435678},{"text":"Okay.","start":466.435,"end":466.935,"sentiment":"neutral","sentiment_score":0.003312390297651291}],"sentiment":"neutral","sentiment_score":-0.01265304991165581,"num_words":23,"start":448.39,"end":466.935},{"sentences":[{"text":"Okay.","start":467.555,"end":468.035,"sentiment":"neutral","sentiment_score":0.007423524744808674},{"text":"Sure.","start":468.035,"end":468.535,"sentiment":"neutral","sentiment_score":0.01306395884603262},{"text":"Okay.","start":468.755,"end":469.075,"sentiment":"neutral","sentiment_score":0.0043801479041576385},{"text":"This is noted.","start":469.075,"end":469.955,"sentiment":"neutral","sentiment_score":0.000021295932432015736},{"text":"So we're going to cancel the service on May 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How are you? Yep. I can hear you. Can you hear me? I'm good. I'm good. I just wanted to call regarding my Airtel Internet account. Yep. I just wanted to know what's the process to cancel my Airtel subscription. So the reason is I'm getting Internet from my work now, so I don't need this anymore. Yep. My full name is Saad Shahid. That's s a a d space s h a h I d. Yep. Thank you. Yes. What's what's my billing cycle? Okay. So so my next invoice is due on the June 1. That's correct? For the month of June. So if I cancel my, let's say, account on the thirty first, May 31, then I don't need to pay anything. I won't be invoiced or anything like that. Yep. Yep. Sure. Sure. Yes. Hi. Okay. So so just to confirm what we just discussed, if I cancel my account as of May 31, I won't need to pay any invoice, and I'm unpaid till then. Is that correct? Okay. Okay. Okay. And and then you can go ahead and proceed with it. Yep. Texas on it. Just just for my understanding, does it really matter if your office is closed or not? Because they they don't need to come to my apartment to pick up anything. Correct? They just need to cancel it from the back end. So so it's and they can't do it on a Sunday? Okay. So and Friday is okay. You can cancel it on Friday. Should be fine. Oh, whatever is the latest. Whatever is the latest. Yep. Okay. No worries. Will I get an email confirmation for this? Okay. Okay. Perfect. Perfect. Thank you. Thank you so much. You too. 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Marie. How are you? Yep. I can hear you. Can you hear me?\n\nI'm good. I'm good. I just wanted to call regarding my Airtel Internet account. Yep. I just wanted to know what's the process to cancel my Airtel subscription.\n\nSo the reason is I'm getting Internet from my work now, so I don't need this anymore. Yep. My full name is Saad Shahid. That's s a a d space s h a h I d. Yep.\n\nThank you. Yes. What's what's my billing cycle? Okay. So so my next invoice is due on the June 1.\n\nThat's correct? For the month of June. So if I cancel my, let's say, account on the thirty first, May 31, then I don't need to pay anything. I won't be invoiced or anything like that. Yep.\n\nYep. Sure. Sure. Yes. Hi.\n\nOkay. So so just to confirm what we just discussed, if I cancel my account as of May 31, I won't need to pay any invoice, and I'm unpaid till then. Is that correct? Okay. Okay.\n\nOkay. And and then you can go ahead and proceed with it. Yep. Texas on it. Just just for my understanding, does it really matter if your office is closed or not?\n\nBecause they they don't need to come to my apartment to pick up anything. Correct? They just need to cancel it from the back end. So so it's and they can't do it on a Sunday? Okay.\n\nSo and Friday is okay. You can cancel it on Friday. Should be fine. Oh, whatever is the latest. Whatever is the latest.\n\nYep. Okay. No worries. Will I get an email confirmation for this? Okay.\n\nOkay. Perfect. Perfect. Thank you. Thank you so much.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Marie.","start":11.36,"end":12.0,"sentiment":"neutral","sentiment_score":0.06683114543557167},{"text":"How are you?","start":12.0,"end":12.82,"sentiment":"neutral","sentiment_score":0.09152998278538386},{"text":"Yep.","start":13.04,"end":13.36,"sentiment":"neutral","sentiment_score":0.05276023596525192},{"text":"I can hear you.","start":13.36,"end":14.08,"sentiment":"neutral","sentiment_score":0.06734056212008},{"text":"Can you hear me?","start":14.08,"end":15.059999,"sentiment":"neutral","sentiment_score":0.08965994790196419}],"sentiment":"neutral","sentiment_score":0.07778675109148026,"num_words":14,"start":11.36,"end":15.059999},{"sentences":[{"text":"I'm good.","start":19.615,"end":20.175,"sentiment":"positive","sentiment_score":0.3886336088180542},{"text":"I'm good.","start":20.175,"end":20.914999,"sentiment":"positive","sentiment_score":0.4239567816257477},{"text":"I just wanted to call regarding my Airtel Internet 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so just to confirm what we just discussed, if I cancel my account as of May 31, I won't need to pay any invoice, and I'm unpaid till then.","start":341.01,"end":357.83002,"sentiment":"neutral","sentiment_score":0.005214251453677813},{"text":"Is that correct?","start":357.83002,"end":358.73,"sentiment":"neutral","sentiment_score":0.024248431126276653},{"text":"Okay.","start":360.79,"end":361.29,"sentiment":"neutral","sentiment_score":0.08325409889221191},{"text":"Okay.","start":375.075,"end":375.475,"sentiment":"neutral","sentiment_score":0.1414429247379303}],"sentiment":"neutral","sentiment_score":0.013012343888274498,"num_words":36,"start":340.61,"end":375.475},{"sentences":[{"text":"Okay.","start":375.475,"end":375.875,"sentiment":"neutral","sentiment_score":0.1396700143814087},{"text":"And and then you can go ahead and proceed with 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end.","start":422.41,"end":424.75,"sentiment":"neutral","sentiment_score":-0.08207852318882942},{"text":"So so it's and they can't do it on a Sunday?","start":427.505,"end":431.285,"sentiment":"neutral","sentiment_score":-0.04543907144530253},{"text":"Okay.","start":443.23,"end":443.63,"sentiment":"neutral","sentiment_score":-0.023635506629943848}],"sentiment":"neutral","sentiment_score":-0.0671530822543679,"num_words":37,"start":416.89,"end":443.63},{"sentences":[{"text":"So and Friday is okay.","start":443.63,"end":445.23,"sentiment":"neutral","sentiment_score":-0.015353639982640744},{"text":"You can cancel it on Friday.","start":445.23,"end":446.77002,"sentiment":"neutral","sentiment_score":-0.01695775706321001},{"text":"Should be fine.","start":454.875,"end":461.375,"sentiment":"neutral","sentiment_score":-0.005746719893068075},{"text":"Oh, whatever is the latest.","start":462.23502,"end":464.61,"sentiment":"neutral","sentiment_score":-0.01444645095616579},{"text":"Whatever is the latest.","start":465.72998,"end":466.87,"sentiment":"neutral","sentiment_score":-0.016242810059338808}],"sentiment":"neutral","sentiment_score":-0.014476452043037052,"num_words":23,"start":443.63,"end":466.87},{"sentences":[{"text":"Yep.","start":474.93,"end":475.43,"sentiment":"neutral","sentiment_score":0.031004231423139572},{"text":"Okay.","start":477.455,"end":477.955,"sentiment":"neutral","sentiment_score":0.21379908919334412},{"text":"No worries.","start":478.895,"end":479.635,"sentiment":"neutral","sentiment_score":0.13424095511436462},{"text":"Will I get an email confirmation for this?","start":479.695,"end":482.275,"sentiment":"neutral","sentiment_score":0.10406062565743923},{"text":"Okay.","start":491.775,"end":492.15,"sentiment":"neutral","sentiment_score":0.12593330442905426}],"sentiment":"neutral","sentiment_score":0.1132079646564447,"num_words":13,"start":474.93,"end":492.15},{"sentences":[{"text":"Okay.","start":492.22998,"end":492.55,"sentiment":"neutral","sentiment_score":0.19300533831119537},{"text":"Perfect.","start":492.55,"end":493.03,"sentiment":"positive","sentiment_score":0.35240113735198975},{"text":"Perfect.","start":493.03,"end":493.53,"sentiment":"neutral","sentiment_score":0.3077992796897888},{"text":"Thank you.","start":494.38998,"end":495.21,"sentiment":"neutral","sentiment_score":0.3000081777572632},{"text":"Thank you so much.","start":495.59,"end":496.72998,"sentiment":"positive","sentiment_score":0.4727887138724327}],"sentiment":"positive","sentiment_score":0.37159744070635903,"num_words":9,"start":492.22998,"end":496.72998},{"sentences":[{"text":"You too.","start":498.79,"end":499.35,"sentiment":"neutral","sentiment_score":0.19305483996868134},{"text":"Bye.","start":499.35,"end":499.85,"sentiment":"neutral","sentiment_score":-0.06733551621437073}],"sentiment":"neutral","sentiment_score":0.10625805457433064,"num_words":3,"start":498.79,"end":499.85}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Hello?\n\nCan\n\nChannel 1: Hi,\n\nChannel 0: you hear\n\nChannel 1: Marie.\n\nChannel 0: me?\n\nChannel 1: How are you? Yep. I can\n\nChannel 0: Yes.\n\nChannel 1: hear you.\n\nChannel 0: I'm\n\nChannel 1: Can\n\nChannel 0: good.\n\nChannel 1: you hear me?\n\nChannel 0: Yes. I can hear you. How are you?\n\nChannel 1: I'm good. I'm good. I just wanted to call regarding my Airtel Internet account.\n\nChannel 0: Okay.\n\nChannel 1: Yep. I just wanted to know what's the process to cancel my Airtel subscription.\n\nChannel 0: Okay. I see may I know the reason for the cancellation?\n\nChannel 1: So the reason is I'm getting Internet from my work now, so I don't need this anymore.\n\nChannel 0: Okay. Okay. May I know your full name, please, for me to check your account?\n\nChannel 1: Yep. My full name is Saad Shahid. That's s a a d space\n\nChannel 0: Mhmm.\n\nChannel 1: s h a h I d.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Yep. Thank you.\n\nChannel 0: Okay. Hang on. Hello, Isad?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thanks for waiting. May I know when is the your requested date for the cancellation?\n\nChannel 1: What's what's my billing cycle?\n\nChannel 0: For the next bill then, you'll be receiving it on, let me check, June 1. So if you want, we can cancel it at the end of this month until next week for you to prevent the new invoice, the recurring invoice. Because if that happen, you need to settle that still even though you'll not be using the Internet for the whole month.\n\nChannel 1: Okay. So so my next invoice is due on the June 1. That's correct?\n\nChannel 0: June. Yeah. That's for the full coverage of June for the month of June.\n\nChannel 1: For the month of June. So if I cancel\n\nChannel 0: Mhmm.\n\nChannel 1: my, let's say, account on the thirty first,\n\nChannel 0: Mhmm. May 31.\n\nChannel 1: May 31, then I don't need to pay anything. I won't be invoiced or anything like that.\n\nChannel 0: Hang on. Let me just confirm, ma'am. Is it okay if I put you on hold again? Sorry.\n\nChannel 1: Yep. Yep. Sure. Sure.\n\nChannel 0: Okay. Hello, Sam?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thanks for waiting again. Yes. So upon confirming with our accounts department, you don't\n\nChannel 1: Hi.\n\nChannel 0: need to settle anything then Since your contract is also fulfilled, we can proceed with the cancellation on May 31 if you want.\n\nChannel 1: Okay. So so just to confirm\n\nChannel 0: Yeah.\n\nChannel 1: what we just discussed, if I cancel my account as of May 31, I won't need to pay any invoice, and I'm unpaid till then. Is that correct?\n\nChannel 0: Yeah. Since\n\nChannel 1: Okay.\n\nChannel 0: you the invoice upon checking here, you also settled the payment for the month of May, so that's already been settled. All good. Yeah.\n\nChannel 1: Okay. Okay. And and then you can go ahead and proceed with it.\n\nChannel 0: Okay. So just to confirm, we're going to cancel your service on May 31\n\nChannel 1: Yep.\n\nChannel 0: That is Sunday. Okay.\n\nChannel 1: Texas\n\nChannel 0: I\n\nChannel 1: on\n\nChannel 0: see.\n\nChannel 1: it.\n\nChannel 0: So mhmm. Upon checking, our office is closed that time. Sorry. Because it's Sunday, so our office hour is only Monday to Friday. So if ever is it okay if we cancel it on Friday, May 29, or June\n\nChannel 1: Just\n\nChannel 0: 1?\n\nChannel 1: just for my understanding, does it really matter if your office is closed or not? Because they they don't need to come to my apartment to pick up anything. Correct? They just need to cancel it from the back end.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: So so it's and they can't do it on a Sunday?\n\nChannel 0: Yeah. We might be cannot do it on Sunday since we're out of office that time.\n\nChannel 1: Okay. So and Friday is okay. You can cancel it on Friday.\n\nChannel 0: Yeah. So we're going to cancel it on May 29 instead?\n\nChannel 1: Should\n\nChannel 0: Okay. Is there\n\nChannel 1: be\n\nChannel 0: a time that you want?\n\nChannel 1: fine.\n\nChannel 0: Morning,\n\nChannel 1: Oh,\n\nChannel 0: afternoon,\n\nChannel 1: whatever is the latest.\n\nChannel 0: or anything?\n\nChannel 1: Whatever is the latest.\n\nChannel 0: Okay. Okay. Sure. Okay. This is noted.\n\nSo we're going to cancel the service on May 29.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Thank\n\nChannel 1: Okay.\n\nChannel 0: you so much. Yeah.\n\nChannel 1: No worries. Will I get an email confirmation for this?\n\nChannel 0: Yeah. You'll be receiving an email confirmation from our accounts department once we have successfully canceled the service.\n\nChannel 1: Okay. Okay. Perfect. Perfect.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank you.\n\nChannel 0: Okay.\n\nChannel 1: Thank you\n\nChannel 0: Thank\n\nChannel 1: so\n\nChannel 0: you\n\nChannel 1: much.\n\nChannel 0: so much also. Bye. Have a great day.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.12679089605808258},{"text":"Good morning.","start":1.36,"end":2.08,"sentiment":"positive","sentiment_score":0.34456953406333923},{"text":"This is Maureen from Airtel tech support.","start":2.08,"end":4.66,"sentiment":"neutral","sentiment_score":0.27156095845358713},{"text":"How can I assist you 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Isad?","start":134.815,"end":135.795,"sentiment":"neutral","sentiment_score":0.036846257746219635}],"sentiment":"neutral","sentiment_score":0.04322894811630249,"channel":0,"num_words":5,"start":73.455,"end":135.795},{"sentences":[{"text":"Yes.","start":136.38,"end":136.88,"sentiment":"neutral","sentiment_score":0.058515340089797974}],"sentiment":"neutral","sentiment_score":0.058515340089797974,"channel":1,"num_words":1,"start":136.38,"end":136.88},{"sentences":[{"text":"Yes.","start":137.61,"end":137.76999,"sentiment":"neutral","sentiment_score":0.08105327934026718},{"text":"Thanks for waiting.","start":137.76999,"end":138.83,"sentiment":"neutral","sentiment_score":0.17906265457471213},{"text":"May I know when is the your requested date for the 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much also.","start":496.39502,"end":497.355,"sentiment":"positive","sentiment_score":0.5151396791140238},{"text":"Bye.","start":497.355,"end":497.51,"sentiment":"positive","sentiment_score":0.3775807023048401},{"text":"Have a great day.","start":497.51,"end":498.655,"sentiment":"positive","sentiment_score":0.5914143174886703}],"sentiment":"positive","sentiment_score":0.5360821262001991,"channel":0,"num_words":8,"start":496.39502,"end":498.655},{"sentences":[{"text":"You too.","start":498.79,"end":499.35,"sentiment":"neutral","sentiment_score":0.19305483996868134},{"text":"Bye.","start":499.35,"end":499.85,"sentiment":"neutral","sentiment_score":-0.06733551621437073}],"sentiment":"neutral","sentiment_score":0.10625805457433064,"channel":1,"num_words":3,"start":498.79,"end":499.85}]},"summary":{"result":"success","short":"A customer calls Airtel tech support to cancel their Internet subscription. The representative asks for the customer's information and explains the process for canceling the subscription. The customer asks about the billing cycle and cancellation date, and the representative confirms that they can cancel on the requested date and that they will not need to pay any invoices. The customer is informed that they will receive an email confirmation and the call ends."},"intents":{"segments":[{"text":"I just wanted to know what's the process to cancel my Airtel subscription. Okay.","start_word":62,"end_word":75,"intents":[{"intent":"Cancel subscription","confidence_score":0.06583415}]},{"text":"May I know your full name, please, for me to check your account?","start_word":105,"end_word":117,"intents":[{"intent":"Check account","confidence_score":0.73129463}]},{"text":"What's what's my billing cycle?","start_word":179,"end_word":183,"intents":[{"intent":"Check billing cycle","confidence_score":0.14346549},{"intent":"Check billing cycle","confidence_score":0.051912144}]},{"text":"What's what's my billing cycle? For the next bill then, you'll be receiving it on, let me check, June 1. So if you want, we can cancel it at the end of this month until next week for you to prevent the new invoice, the recurring invoice. Because if that happen, you need to settle that still even though you'll not be using the Internet for the whole month. Okay.","start_word":179,"end_word":248,"intents":[{"intent":"Confirm billing cycle","confidence_score":0.03910222}]},{"text":"For the next bill then, you'll be receiving it on, let me check, June 1. So if you want, we can cancel it at the end of this month until next week for you to prevent the new invoice, the recurring invoice. Because if that happen, you need to settle that still even though you'll not be using the Internet for the whole month. Okay.","start_word":184,"end_word":248,"intents":[{"intent":"Confirm cancellation","confidence_score":0.15959305},{"intent":"Confirm cancellation","confidence_score":0.12543134}]},{"text":"So upon confirming with our accounts department, you don't Hi. need to settle anything then Since your contract is also fulfilled, we can proceed with the cancellation on May 31 if you want. Okay.","start_word":346,"end_word":379,"intents":[{"intent":"Cancel service","confidence_score":0.48563763}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.12679089605808258},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.34062033891677856},{"text":"This is Maureen from Airtel tech support. How can I assist you today? Hello? Can Hi, you hear Marie. me? How are you? Yep. I Yes. can hear I'm you. good. Can you hear me? Yes. I can hear you. How are you?","start_word":3,"end_word":45,"sentiment":"neutral","sentiment_score":0.13873811066150665},{"text":"I'm good. I'm good.","start_word":46,"end_word":49,"sentiment":"positive","sentiment_score":0.39958006143569946},{"text":"I just wanted to call regarding my Airtel Internet account. Okay. Yep. I just wanted to know what's the process to cancel my Airtel subscription. Okay. I see may I know the reason for the cancellation? So the reason is I'm getting Internet from my work now, so I don't need this anymore. Okay. Okay. May I know your full name, please, for me to check your account? Yep. My full name is Saad Shahid. That's s a a d space Mhmm. s h a h I d. Okay. Is it okay if I put you on hold? Let me just check your account. Yep. Thank you. Okay. Hang on. Hello, Isad? Yes. Yes. Thanks for waiting. May I know when is the your requested date for the cancellation? What's what's my billing cycle? For the next bill then, you'll be receiving it on, let me check, June 1. So if you want, we can cancel it at the end of this month until next week for you to prevent the new invoice, the recurring invoice. Because if that happen, you need to settle that still even though you'll not be using the Internet for the whole month. Okay. So so my next invoice is due on the June 1. That's correct? June. Yeah. That's for the full coverage of June for the month of June. For the month of June. So if I cancel Mhmm. my, let's say, account on the thirty first, Mhmm. May 31. May 31, then I don't need to pay anything. I won't be invoiced or anything like that. Hang on. Let me just confirm, ma'am. Is it okay if I put you on hold again? Sorry. Yep. Yep. Sure. Sure. Okay. Hello, Sam? Yes. Yes.","start_word":50,"end_word":340,"sentiment":"neutral","sentiment_score":-0.018922246992588043},{"text":"Thanks for waiting again.","start_word":341,"end_word":344,"sentiment":"positive","sentiment_score":0.3736887276172638},{"text":"Yes. So upon confirming with our accounts department, you don't Hi. need to settle anything then Since your contract is also fulfilled, we can proceed with the cancellation on May 31 if you want. Okay. So so just to confirm Yeah. what we just discussed, if I cancel my account as of May 31, I won't need to pay any invoice, and I'm unpaid till then. Is that correct? Yeah. Since Okay. you the invoice upon checking here, you also settled the payment for the month of May, so that's already been settled. All good. Yeah. Okay. Okay. And and then you can go ahead and proceed with it. Okay. So just to confirm, we're going to cancel your service on May 31 Yep. That is Sunday. Okay. Texas I on see. it. So mhmm. Upon checking, our office is closed that time. Sorry. Because it's Sunday, so our office hour is only Monday to Friday. So if ever is it okay if we cancel it on Friday, May 29, or June Just 1? just for my understanding, does it really matter if your office is closed or not? Because they they don't need to come to my apartment to pick up anything. Correct? They just need to cancel it from the back end. Yeah. That's correct. So so it's and they can't do it on a Sunday? Yeah. We might be cannot do it on Sunday since we're out of office that time. Okay. So and Friday is okay. You can cancel it on Friday. Yeah. So we're going to cancel it on May 29 instead? Should Okay. Is there be a time that you want? fine. Morning, Oh, afternoon, whatever is the latest. or anything? Whatever is the latest. Okay. Okay. Sure. Okay. This is noted. So we're going to cancel the service on May 29. Yep. Okay. Thank Okay.","start_word":345,"end_word":656,"sentiment":"neutral","sentiment_score":-0.01481778919696808},{"text":"you so much.","start_word":657,"end_word":659,"sentiment":"positive","sentiment_score":0.3346696197986603},{"text":"Yeah. No worries. Will I get an email confirmation for this? Yeah. You'll be receiving an email confirmation from our accounts department once we have successfully canceled the service. Okay. Okay.","start_word":660,"end_word":690,"sentiment":"neutral","sentiment_score":0.1404011845588684},{"text":"Perfect.","start_word":691,"end_word":691,"sentiment":"positive","sentiment_score":0.35240113735198975},{"text":"Perfect. Mhmm. Thank you. Okay.","start_word":692,"end_word":696,"sentiment":"neutral","sentiment_score":0.2548336088657379},{"text":"Thank you Thank so you much. so much also. Bye. Have a great day.","start_word":697,"end_word":710,"sentiment":"positive","sentiment_score":0.5114029049873352},{"text":"You too. Bye.","start_word":711,"end_word":713,"sentiment":"neutral","sentiment_score":0.19136946896711984}],"average":{"sentiment":"neutral","sentiment_score":0.023184495924027857}}}}