{"metadata":{"transaction_key":"deprecated","request_id":"01a09dc1-558d-7b82-9557-bbe0a17ee953","sha256":"e58b360a197b935105e95291fe2ab0a04b429d2be90db9d78a111dff3e7285eb","created":"2026-09-14T02:31:29.976Z","duration":74.44794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":213,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":238,"output_tokens":238},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":238,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. Is it is this Michelle? Alright. Good morning. This is Harding calling from Better Clean Price. How are you going today? Pardon? I'm calling from Better Clean Force. Gutter Green Forest. I'm just giving you a quick call to follow-up on your recent inquiry about our glass gutter cleaning services. Gutter Clean Forest. Yeah. Alright. Alright. Anyway, Michelle, can I call you back in after five minutes? Alright. Thank you so much.","confidence":0.9921875,"words":[{"word":"hello","start":3.6,"end":4.0,"confidence":0.95825195,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.07071840018033981},{"word":"good","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.26396968960762024},{"word":"morning","start":4.16,"end":4.64,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.18795642256736755},{"word":"is","start":4.64,"end":4.88,"confidence":0.9921875,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06728209555149078},{"word":"it","start":4.88,"end":4.96,"confidence":0.74853516,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09690594673156738},{"word":"is","start":5.12,"end":5.3599997,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09297376126050948},{"word":"this","start":5.3599997,"end":5.68,"confidence":0.99121094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09326961636543274},{"word":"michelle","start":5.68,"end":6.18,"confidence":0.98291016,"punctuated_word":"Michelle?","sentiment":"neutral","sentiment_score":0.08016771078109741},{"word":"alright","start":8.639999,"end":9.12,"confidence":0.95825195,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1935677230358124},{"word":"good","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3767085671424866},{"word":"morning","start":9.28,"end":9.599999,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.37905043363571167},{"word":"this","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.31768009066581726},{"word":"is","start":9.84,"end":10.08,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.31475064158439636},{"word":"harding","start":10.08,"end":10.4,"confidence":0.2208252,"punctuated_word":"Harding","sentiment":"neutral","sentiment_score":0.2119133174419403},{"word":"calling","start":10.4,"end":10.719999,"confidence":0.9951172,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.2230166792869568},{"word":"from","start":10.719999,"end":10.96,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2177671641111374},{"word":"better","start":10.96,"end":11.28,"confidence":0.58935547,"punctuated_word":"Better","sentiment":"neutral","sentiment_score":0.13531316816806793},{"word":"clean","start":11.28,"end":11.5199995,"confidence":0.70996094,"punctuated_word":"Clean","sentiment":"neutral","sentiment_score":0.11675064265727995},{"word":"price","start":11.5199995,"end":12.0,"confidence":0.7817383,"punctuated_word":"Price.","sentiment":"neutral","sentiment_score":0.1955796778202057},{"word":"how","start":12.0,"end":12.16,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3035570979118347},{"word":"are","start":12.16,"end":12.32,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.28296801447868347},{"word":"you","start":12.32,"end":12.4,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.305133193731308},{"word":"going","start":12.4,"end":12.639999,"confidence":0.94384766,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.2599840760231018},{"word":"today","start":12.639999,"end":13.139999,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.17084869742393494},{"word":"pardon","start":17.545,"end":18.045,"confidence":0.9580078,"punctuated_word":"Pardon?","sentiment":"neutral","sentiment_score":-0.07167759537696838},{"word":"i'm","start":21.145,"end":21.545,"confidence":0.89282227,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04590081423521042},{"word":"calling","start":21.545,"end":21.865,"confidence":0.94921875,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.010163024999201298},{"word":"from","start":21.865,"end":22.185,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.016138117760419846},{"word":"better","start":22.185,"end":22.505001,"confidence":0.9819336,"punctuated_word":"Better","sentiment":"neutral","sentiment_score":-0.030208082869648933},{"word":"clean","start":22.505001,"end":22.744999,"confidence":0.99609375,"punctuated_word":"Clean","sentiment":"neutral","sentiment_score":-0.03991501405835152},{"word":"force","start":22.744999,"end":23.244999,"confidence":0.62023926,"punctuated_word":"Force.","sentiment":"neutral","sentiment_score":-0.04618994891643524},{"word":"gutter","start":26.68,"end":26.92,"confidence":0.5107422,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":-0.02187623456120491},{"word":"green","start":26.92,"end":27.24,"confidence":0.37280273,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":-0.021296096965670586},{"word":"forest","start":27.24,"end":27.74,"confidence":0.68652344,"punctuated_word":"Forest.","sentiment":"neutral","sentiment_score":-0.02316136658191681},{"word":"i'm","start":31.880001,"end":32.12,"confidence":0.9382324,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.030713267624378204},{"word":"just","start":32.12,"end":32.36,"confidence":0.8178711,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03346129134297371},{"word":"giving","start":32.36,"end":32.68,"confidence":1.0,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.03667246550321579},{"word":"you","start":32.68,"end":32.84,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04034631699323654},{"word":"a","start":32.84,"end":32.920002,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03379712253808975},{"word":"quick","start":32.920002,"end":33.16,"confidence":0.9951172,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.03812267258763313},{"word":"call","start":33.16,"end":33.4,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04209577664732933},{"word":"to","start":33.4,"end":33.56,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04962080717086792},{"word":"follow-up","start":33.56,"end":34.04,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.03648408502340317},{"word":"on","start":34.04,"end":34.2,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05239821597933769},{"word":"your","start":34.2,"end":34.440002,"confidence":0.8339844,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04206007719039917},{"word":"recent","start":34.440002,"end":34.760002,"confidence":0.99902344,"punctuated_word":"recent","sentiment":"neutral","sentiment_score":0.03741607069969177},{"word":"inquiry","start":34.760002,"end":35.260002,"confidence":0.8330078,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.026607278734445572},{"word":"about","start":35.48,"end":35.8,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.022080328315496445},{"word":"our","start":35.8,"end":36.2,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.014633199200034142},{"word":"glass","start":36.2,"end":36.440002,"confidence":0.31176758,"punctuated_word":"glass","sentiment":"neutral","sentiment_score":-0.01082085445523262},{"word":"gutter","start":36.92,"end":37.32,"confidence":0.6768799,"punctuated_word":"gutter","sentiment":"neutral","sentiment_score":-0.01205219142138958},{"word":"cleaning","start":37.32,"end":37.64,"confidence":0.9165039,"punctuated_word":"cleaning","sentiment":"neutral","sentiment_score":-0.0066809095442295074},{"word":"services","start":37.64,"end":38.14,"confidence":0.99121094,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.0060578035190701485},{"word":"gutter","start":48.135002,"end":48.455,"confidence":0.7270508,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":-0.010114001110196114},{"word":"clean","start":48.455,"end":48.775,"confidence":0.9111328,"punctuated_word":"Clean","sentiment":"neutral","sentiment_score":-0.007221491541713476},{"word":"forest","start":48.775,"end":49.275,"confidence":0.8713379,"punctuated_word":"Forest.","sentiment":"neutral","sentiment_score":-0.004917697049677372},{"word":"yeah","start":51.895,"end":52.395,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00317335594445467},{"word":"alright","start":64.75,"end":65.07,"confidence":0.8972168,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04144558310508728},{"word":"alright","start":65.07,"end":65.57,"confidence":0.984375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04436137899756432},{"word":"anyway","start":65.79,"end":66.19,"confidence":0.8156738,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":0.04405461624264717},{"word":"michelle","start":66.19,"end":66.59,"confidence":0.9855957,"punctuated_word":"Michelle,","sentiment":"neutral","sentiment_score":0.04270627349615097},{"word":"can","start":66.59,"end":66.83,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04048461467027664},{"word":"i","start":66.83,"end":66.909996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0496017225086689},{"word":"call","start":66.909996,"end":67.15,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04002860561013222},{"word":"you","start":67.15,"end":67.31,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026187460869550705},{"word":"back","start":67.31,"end":67.55,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0298993568867445},{"word":"in","start":67.55,"end":67.869995,"confidence":0.9941406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.019054684787988663},{"word":"after","start":67.869995,"end":68.19,"confidence":0.7480469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.023541497066617012},{"word":"five","start":68.19,"end":68.51,"confidence":0.97802734,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.028085757046937943},{"word":"minutes","start":68.51,"end":69.01,"confidence":0.99560547,"punctuated_word":"minutes?","sentiment":"neutral","sentiment_score":0.03192485496401787},{"word":"alright","start":70.71294,"end":71.032936,"confidence":0.9914551,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3514445722103119},{"word":"thank","start":71.032936,"end":71.272934,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6183123588562012},{"word":"you","start":71.272934,"end":71.352936,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6247915029525757},{"word":"so","start":71.352936,"end":71.59293,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6350058317184448},{"word":"much","start":71.59293,"end":72.09293,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.37717384099960327}],"paragraphs":{"transcript":"\nHello. Good morning. Is it is this Michelle? Alright. Good morning.\n\nThis is Harding calling from Better Clean Price. How are you going today? Pardon? I'm calling from Better Clean Force. Gutter Green Forest.\n\nI'm just giving you a quick call to follow-up on your recent inquiry about our glass gutter cleaning services. Gutter Clean Forest. Yeah. Alright. Alright.\n\nAnyway, Michelle, can I call you back in after five minutes? Alright. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.6,"end":4.0,"sentiment":"neutral","sentiment_score":0.07071840018033981},{"text":"Good morning.","start":4.0,"end":4.64,"sentiment":"neutral","sentiment_score":0.2259630560874939},{"text":"Is it is this Michelle?","start":4.64,"end":6.18,"sentiment":"neutral","sentiment_score":0.08611982613801956},{"text":"Alright.","start":8.639999,"end":9.12,"sentiment":"neutral","sentiment_score":0.1935677230358124},{"text":"Good morning.","start":9.12,"end":9.599999,"sentiment":"positive","sentiment_score":0.3778795003890991}],"sentiment":"neutral","sentiment_score":0.1729609424417669,"num_words":11,"start":3.6,"end":9.599999},{"sentences":[{"text":"This is Harding calling from Better Clean Price.","start":9.599999,"end":12.0,"sentiment":"neutral","sentiment_score":0.2165964227169752},{"text":"How are you going today?","start":12.0,"end":13.139999,"sentiment":"neutral","sentiment_score":0.2644982159137726},{"text":"Pardon?","start":17.545,"end":18.045,"sentiment":"neutral","sentiment_score":-0.07167759537696838},{"text":"I'm calling from Better Clean Force.","start":21.145,"end":23.244999,"sentiment":"neutral","sentiment_score":-0.03141916713987788},{"text":"Gutter Green Forest.","start":26.68,"end":27.74,"sentiment":"neutral","sentiment_score":-0.022111232702930767}],"sentiment":"neutral","sentiment_score":0.11864070282520159,"num_words":23,"start":9.599999,"end":27.74},{"sentences":[{"text":"I'm just giving you a quick call to follow-up on your recent inquiry about our glass gutter cleaning services.","start":31.880001,"end":38.14,"sentiment":"neutral","sentiment_score":0.02700067492888162},{"text":"Gutter Clean Forest.","start":48.135002,"end":49.275,"sentiment":"neutral","sentiment_score":-0.007417729900528987},{"text":"Yeah.","start":51.895,"end":52.395,"sentiment":"neutral","sentiment_score":0.00317335594445467},{"text":"Alright.","start":64.75,"end":65.07,"sentiment":"neutral","sentiment_score":0.04144558310508728},{"text":"Alright.","start":65.07,"end":65.57,"sentiment":"neutral","sentiment_score":0.04436137899756432}],"sentiment":"neutral","sentiment_score":0.023189598079770803,"num_words":25,"start":31.880001,"end":65.57},{"sentences":[{"text":"Anyway, Michelle, can I call you back in after five minutes?","start":65.79,"end":69.01,"sentiment":"neutral","sentiment_score":0.03414267674088478},{"text":"Alright.","start":70.71294,"end":71.032936,"sentiment":"positive","sentiment_score":0.3514445722103119},{"text":"Thank you so much.","start":71.032936,"end":72.09293,"sentiment":"positive","sentiment_score":0.5638208836317062}],"sentiment":"neutral","sentiment_score":0.18639359693042934,"num_words":16,"start":65.79,"end":72.09293}]}}]},{"alternatives":[{"transcript":"Yes. This is Jo speaking. You just finished from where? Sorry. Where are you calling from? Sorry. It's a bit noisy there. The what? Sorry. Cleaning. Doctor cleaning services. Okay. Okay. Because I can hardly hear you. Sorry. It's very hard. So what company what's your name with your company? DataCleanForce. Okay. Yep. Yep. Sorry. It's a bit better. Yeah. So a single story and double story houses, you have how do you price? Yeah. No worries. Thank you.","confidence":0.9711914,"words":[{"word":"yes","start":6.72,"end":6.8799996,"confidence":0.7056885,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0922122448682785},{"word":"this","start":6.8799996,"end":7.12,"confidence":0.9589844,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07463626563549042},{"word":"is","start":7.12,"end":7.2799997,"confidence":0.9873047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07387486100196838},{"word":"jo","start":7.2799997,"end":7.44,"confidence":0.32055664,"punctuated_word":"Jo","sentiment":"neutral","sentiment_score":0.07682552933692932},{"word":"speaking","start":7.44,"end":7.94,"confidence":0.99072266,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.08479901403188705},{"word":"you","start":13.36,"end":13.44,"confidence":0.36132812,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.013328930363059044},{"word":"just","start":13.44,"end":13.679999,"confidence":0.25024414,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.010679949074983597},{"word":"finished","start":13.679999,"end":14.0,"confidence":0.2680664,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.039059579372406006},{"word":"from","start":14.0,"end":14.16,"confidence":0.7265625,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.025179844349622726},{"word":"where","start":14.16,"end":14.48,"confidence":0.94555664,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.025519534945487976},{"word":"sorry","start":14.48,"end":14.98,"confidence":0.76220703,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06905046850442886},{"word":"where","start":18.485,"end":18.725,"confidence":0.98828125,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.04221178591251373},{"word":"are","start":18.725,"end":18.885,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04448439180850983},{"word":"you","start":18.885,"end":19.045,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.035482101142406464},{"word":"calling","start":19.045,"end":19.365,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.021443525329232216},{"word":"from","start":19.365,"end":19.765,"confidence":0.99902344,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.03452865779399872},{"word":"sorry","start":19.765,"end":20.085,"confidence":0.9855957,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.10507720708847046},{"word":"it's","start":20.085,"end":20.205,"confidence":0.9589844,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.17797379195690155},{"word":"a","start":20.205,"end":20.325,"confidence":0.7285156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23250526189804077},{"word":"bit","start":20.325,"end":20.565,"confidence":0.99902344,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.29499348998069763},{"word":"noisy","start":20.565,"end":20.965,"confidence":0.99316406,"punctuated_word":"noisy","sentiment":"neutral","sentiment_score":-0.30404576659202576},{"word":"there","start":20.965,"end":21.465,"confidence":0.99902344,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.24382179975509644},{"word":"the","start":24.404999,"end":24.564999,"confidence":0.8798828,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.04482406750321388},{"word":"what","start":24.564999,"end":24.885,"confidence":0.9770508,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.03635353595018387},{"word":"sorry","start":24.885,"end":25.385,"confidence":0.8869629,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06199201941490173},{"word":"cleaning","start":38.1,"end":38.6,"confidence":0.788737,"punctuated_word":"Cleaning.","sentiment":"neutral","sentiment_score":0.002297664061188698},{"word":"doctor","start":38.98,"end":39.379997,"confidence":0.39257812,"punctuated_word":"Doctor","sentiment":"neutral","sentiment_score":-0.006888628005981445},{"word":"cleaning","start":39.379997,"end":39.78,"confidence":0.5058594,"punctuated_word":"cleaning","sentiment":"neutral","sentiment_score":-0.004990573972463608},{"word":"services","start":39.78,"end":40.28,"confidence":0.9711914,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.0037569296546280384},{"word":"okay","start":40.579998,"end":41.055,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.009989716112613678},{"word":"okay","start":41.215,"end":41.455,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.032493285834789276},{"word":"because","start":41.455,"end":41.615,"confidence":0.9116211,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.12351524084806442},{"word":"i","start":41.615,"end":41.775,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.161004438996315},{"word":"can","start":41.775,"end":42.015,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.17124485969543457},{"word":"hardly","start":42.015,"end":42.335,"confidence":0.99902344,"punctuated_word":"hardly","sentiment":"neutral","sentiment_score":-0.21366603672504425},{"word":"hear","start":42.335,"end":42.655,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.2712785601615906},{"word":"you","start":42.655,"end":42.815,"confidence":0.9641113,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.2659672200679779},{"word":"sorry","start":42.815,"end":43.315,"confidence":0.9975586,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.18299859762191772},{"word":"it's","start":43.775,"end":44.015,"confidence":0.8491211,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2514781951904297},{"word":"very","start":44.015,"end":44.255,"confidence":0.8676758,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.28816118836402893},{"word":"hard","start":44.255,"end":44.575,"confidence":0.91674805,"punctuated_word":"hard.","sentiment":"neutral","sentiment_score":-0.21296927332878113},{"word":"so","start":44.575,"end":44.735,"confidence":0.94970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05330729857087135},{"word":"what","start":44.735,"end":45.055,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03701011836528778},{"word":"company","start":45.055,"end":45.455,"confidence":0.9921875,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.042865704745054245},{"word":"what's","start":45.615,"end":45.935,"confidence":0.9995117,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.03479304164648056},{"word":"your","start":45.935,"end":46.175,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02558223530650139},{"word":"name","start":46.175,"end":46.335,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.034024953842163086},{"word":"with","start":46.335,"end":46.495,"confidence":0.6303711,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.038883768022060394},{"word":"your","start":46.495,"end":46.735,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.042331963777542114},{"word":"company","start":46.735,"end":47.235,"confidence":1.0,"punctuated_word":"company?","sentiment":"neutral","sentiment_score":-0.034104395657777786},{"word":"datacleanforce","start":49.935,"end":50.435,"confidence":0.7947998,"punctuated_word":"DataCleanForce.","sentiment":"neutral","sentiment_score":-0.007997880689799786},{"word":"okay","start":52.895,"end":53.395,"confidence":0.98583984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008929206058382988},{"word":"yep","start":54.735,"end":55.11,"confidence":0.9699707,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.014014157466590405},{"word":"yep","start":55.99,"end":56.39,"confidence":0.9589844,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.003828903194516897},{"word":"sorry","start":56.39,"end":56.63,"confidence":0.8618164,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0643543004989624},{"word":"it's","start":56.63,"end":56.75,"confidence":0.76953125,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.06497915834188461},{"word":"a","start":56.75,"end":56.87,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09110276401042938},{"word":"bit","start":56.87,"end":57.03,"confidence":0.9941406,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.09052852541208269},{"word":"better","start":57.03,"end":57.53,"confidence":1.0,"punctuated_word":"better.","sentiment":"neutral","sentiment_score":-0.05469689145684242},{"word":"yeah","start":58.07,"end":58.39,"confidence":0.9667969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014729241840541364},{"word":"so","start":58.39,"end":58.89,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008097881451249123},{"word":"a","start":59.27,"end":59.35,"confidence":0.7446289,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.017065342515707016},{"word":"single","start":59.35,"end":59.75,"confidence":0.99902344,"punctuated_word":"single","sentiment":"neutral","sentiment_score":0.02474304847419262},{"word":"story","start":59.75,"end":60.07,"confidence":0.89990234,"punctuated_word":"story","sentiment":"neutral","sentiment_score":0.0131931584328413},{"word":"and","start":60.07,"end":60.31,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017132842913269997},{"word":"double","start":60.31,"end":60.63,"confidence":0.99609375,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.0227502454072237},{"word":"story","start":60.63,"end":61.03,"confidence":0.9301758,"punctuated_word":"story","sentiment":"neutral","sentiment_score":0.013364098966121674},{"word":"houses","start":61.03,"end":61.43,"confidence":0.4975586,"punctuated_word":"houses,","sentiment":"neutral","sentiment_score":0.01721777394413948},{"word":"you","start":61.43,"end":61.75,"confidence":0.4880371,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007740719243884087},{"word":"have","start":61.75,"end":61.83,"confidence":0.7651367,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.007847210392355919},{"word":"how","start":61.91,"end":62.15,"confidence":0.9277344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.007087893784046173},{"word":"do","start":62.15,"end":62.31,"confidence":0.81591797,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0033269301056861877},{"word":"you","start":62.31,"end":62.47,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002166271209716797},{"word":"price","start":62.47,"end":62.97,"confidence":0.8342285,"punctuated_word":"price?","sentiment":"neutral","sentiment_score":0.009706909768283367},{"word":"yeah","start":69.25294,"end":69.41293,"confidence":0.79003906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08050291240215302},{"word":"no","start":69.41293,"end":69.65294,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1607416272163391},{"word":"worries","start":69.65294,"end":69.97294,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.21556979417800903},{"word":"thank","start":69.97294,"end":70.21294,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4238650500774383},{"word":"you","start":70.21294,"end":70.71294,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33537977933883667}],"paragraphs":{"transcript":"\nYes. This is Jo speaking. You just finished from where? Sorry. Where are you calling from?\n\nSorry. It's a bit noisy there. The what? Sorry. Cleaning.\n\nDoctor cleaning services. Okay. Okay. Because I can hardly hear you. Sorry.\n\nIt's very hard. So what company what's your name with your company? DataCleanForce. Okay. Yep.\n\nYep. Sorry. It's a bit better. Yeah. So a single story and double story houses, you have how do you price?\n\nYeah. No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":6.72,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.0922122448682785},{"text":"This is Jo speaking.","start":6.8799996,"end":7.94,"sentiment":"neutral","sentiment_score":0.0775339175015688},{"text":"You just finished from where?","start":13.36,"end":14.48,"sentiment":"neutral","sentiment_score":-0.02275356762111187},{"text":"Sorry.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":-0.06905046850442886},{"text":"Where are you calling from?","start":18.485,"end":19.765,"sentiment":"neutral","sentiment_score":-0.03563009239733219}],"sentiment":"neutral","sentiment_score":0.002586196642369032,"num_words":16,"start":6.72,"end":19.765},{"sentences":[{"text":"Sorry.","start":19.765,"end":20.085,"sentiment":"neutral","sentiment_score":-0.10507720708847046},{"text":"It's a bit noisy there.","start":20.085,"end":21.465,"sentiment":"neutral","sentiment_score":-0.2506680220365524},{"text":"The what?","start":24.404999,"end":24.885,"sentiment":"neutral","sentiment_score":-0.040588801726698875},{"text":"Sorry.","start":24.885,"end":25.385,"sentiment":"neutral","sentiment_score":-0.06199201941490173},{"text":"Cleaning.","start":38.1,"end":38.6,"sentiment":"neutral","sentiment_score":0.002297664061188698}],"sentiment":"neutral","sentiment_score":-0.14992892760783433,"num_words":10,"start":19.765,"end":38.6},{"sentences":[{"text":"Doctor cleaning services.","start":38.98,"end":40.28,"sentiment":"neutral","sentiment_score":-0.0052120438776910305},{"text":"Okay.","start":40.579998,"end":41.055,"sentiment":"neutral","sentiment_score":-0.009989716112613678},{"text":"Okay.","start":41.215,"end":41.455,"sentiment":"neutral","sentiment_score":-0.032493285834789276},{"text":"Because I can hardly hear you.","start":41.455,"end":42.815,"sentiment":"neutral","sentiment_score":-0.20111272608240446},{"text":"Sorry.","start":42.815,"end":43.315,"sentiment":"neutral","sentiment_score":-0.18299859762191772}],"sentiment":"neutral","sentiment_score":-0.12064950730806838,"num_words":12,"start":38.98,"end":43.315},{"sentences":[{"text":"It's very hard.","start":43.775,"end":44.575,"sentiment":"neutral","sentiment_score":-0.25086955229441327},{"text":"So what company what's your name with your company?","start":44.575,"end":47.235,"sentiment":"neutral","sentiment_score":-0.0381003866593043},{"text":"DataCleanForce.","start":49.935,"end":50.435,"sentiment":"neutral","sentiment_score":-0.007997880689799786},{"text":"Okay.","start":52.895,"end":53.395,"sentiment":"neutral","sentiment_score":0.008929206058382988},{"text":"Yep.","start":54.735,"end":55.11,"sentiment":"neutral","sentiment_score":0.014014157466590405}],"sentiment":"neutral","sentiment_score":-0.07203777693212032,"num_words":15,"start":43.775,"end":55.11},{"sentences":[{"text":"Yep.","start":55.99,"end":56.39,"sentiment":"neutral","sentiment_score":0.003828903194516897},{"text":"Sorry.","start":56.39,"end":56.63,"sentiment":"neutral","sentiment_score":-0.0643543004989624},{"text":"It's a bit better.","start":56.63,"end":57.53,"sentiment":"neutral","sentiment_score":-0.07532683480530977},{"text":"Yeah.","start":58.07,"end":58.39,"sentiment":"neutral","sentiment_score":0.014729241840541364},{"text":"So a single story and double story houses, you have how do you price?","start":58.39,"end":62.97,"sentiment":"neutral","sentiment_score":0.01224573761490839}],"sentiment":"neutral","sentiment_score":-0.008364912765544085,"num_words":21,"start":55.99,"end":62.97},{"sentences":[{"text":"Yeah.","start":69.25294,"end":69.41293,"sentiment":"neutral","sentiment_score":0.08050291240215302},{"text":"No worries.","start":69.41293,"end":69.97294,"sentiment":"neutral","sentiment_score":0.18815571069717407},{"text":"Thank you.","start":69.97294,"end":70.71294,"sentiment":"positive","sentiment_score":0.3796224147081375}],"sentiment":"neutral","sentiment_score":0.24321183264255525,"num_words":5,"start":69.25294,"end":70.71294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. Is it is this Michelle?\n\nChannel 1: Yes. This is Jo speaking.\n\nChannel 0: Alright. Good morning. This is Harding calling from Better Clean Price. How are you going today?\n\nChannel 1: You just finished from where? Sorry.\n\nChannel 0: Pardon?\n\nChannel 1: Where are you calling from? Sorry. It's a bit noisy there.\n\nChannel 0: I'm calling from Better Clean Force.\n\nChannel 1: The what? Sorry.\n\nChannel 0: Gutter Green Forest. I'm just giving you a quick call to follow-up on your recent inquiry about our glass gutter cleaning services.\n\nChannel 1: Cleaning. Doctor cleaning services. Okay. Okay. Because I can hardly hear you.\n\nSorry. It's very hard. So what company what's your name with your company?\n\nChannel 0: Gutter Clean Forest.\n\nChannel 1: DataCleanForce.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Yep. Yep. Sorry. It's a bit better.\n\nYeah. So a single story and double story houses, you have how do you price?\n\nChannel 0: Alright. Alright. Anyway, Michelle, can I call you back in after five minutes?\n\nChannel 1: Yeah. No worries. Thank you.\n\nChannel 0: Alright. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.6,"end":4.0,"sentiment":"neutral","sentiment_score":0.07071840018033981},{"text":"Good morning.","start":4.0,"end":4.64,"sentiment":"neutral","sentiment_score":0.2259630560874939},{"text":"Is it is this Michelle?","start":4.64,"end":6.18,"sentiment":"neutral","sentiment_score":0.08611982613801956}],"sentiment":"neutral","sentiment_score":0.11915545538067818,"channel":0,"num_words":8,"start":3.6,"end":6.18},{"sentences":[{"text":"Yes.","start":6.72,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.0922122448682785},{"text":"This is Jo speaking.","start":6.8799996,"end":7.94,"sentiment":"neutral","sentiment_score":0.0775339175015688}],"sentiment":"neutral","sentiment_score":0.08046958297491073,"channel":1,"num_words":5,"start":6.72,"end":7.94},{"sentences":[{"text":"Alright.","start":8.639999,"end":9.12,"sentiment":"neutral","sentiment_score":0.1935677230358124},{"text":"Good morning.","start":9.12,"end":9.599999,"sentiment":"positive","sentiment_score":0.3778795003890991},{"text":"This is Harding calling from Better Clean Price.","start":9.599999,"end":12.0,"sentiment":"neutral","sentiment_score":0.2165964227169752},{"text":"How are you going today?","start":12.0,"end":13.139999,"sentiment":"neutral","sentiment_score":0.2644982159137726}],"sentiment":"neutral","sentiment_score":0.2502868240699172,"channel":0,"num_words":16,"start":8.639999,"end":13.139999},{"sentences":[{"text":"You just finished from where?","start":13.36,"end":14.48,"sentiment":"neutral","sentiment_score":-0.02275356762111187},{"text":"Sorry.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":-0.06905046850442886}],"sentiment":"neutral","sentiment_score":-0.030469717768331368,"channel":1,"num_words":6,"start":13.36,"end":14.98},{"sentences":[{"text":"Pardon?","start":17.545,"end":18.045,"sentiment":"neutral","sentiment_score":-0.07167759537696838}],"sentiment":"neutral","sentiment_score":-0.07167759537696838,"channel":0,"num_words":1,"start":17.545,"end":18.045},{"sentences":[{"text":"Where are you calling from?","start":18.485,"end":19.765,"sentiment":"neutral","sentiment_score":-0.03563009239733219},{"text":"Sorry.","start":19.765,"end":20.085,"sentiment":"neutral","sentiment_score":-0.10507720708847046},{"text":"It's a bit noisy there.","start":20.085,"end":21.465,"sentiment":"neutral","sentiment_score":-0.2506680220365524}],"sentiment":"neutral","sentiment_score":-0.1396879799325358,"channel":1,"num_words":11,"start":18.485,"end":21.465},{"sentences":[{"text":"I'm calling from Better Clean Force.","start":21.145,"end":23.244999,"sentiment":"neutral","sentiment_score":-0.03141916713987788}],"sentiment":"neutral","sentiment_score":-0.03141916713987788,"channel":0,"num_words":6,"start":21.145,"end":23.244999},{"sentences":[{"text":"The what?","start":24.404999,"end":24.885,"sentiment":"neutral","sentiment_score":-0.040588801726698875},{"text":"Sorry.","start":24.885,"end":25.385,"sentiment":"neutral","sentiment_score":-0.06199201941490173}],"sentiment":"neutral","sentiment_score":-0.047723207622766495,"channel":1,"num_words":3,"start":24.404999,"end":25.385},{"sentences":[{"text":"Gutter Green Forest.","start":26.68,"end":27.74,"sentiment":"neutral","sentiment_score":-0.022111232702930767},{"text":"I'm just giving you a quick call to follow-up on your recent inquiry about our glass gutter cleaning services.","start":31.880001,"end":38.14,"sentiment":"neutral","sentiment_score":0.02700067492888162}],"sentiment":"neutral","sentiment_score":0.020303596615452658,"channel":0,"num_words":22,"start":26.68,"end":38.14},{"sentences":[{"text":"Cleaning.","start":38.1,"end":38.6,"sentiment":"neutral","sentiment_score":0.002297664061188698},{"text":"Doctor cleaning services.","start":38.98,"end":40.28,"sentiment":"neutral","sentiment_score":-0.0052120438776910305},{"text":"Okay.","start":40.579998,"end":41.055,"sentiment":"neutral","sentiment_score":-0.009989716112613678},{"text":"Okay.","start":41.215,"end":41.455,"sentiment":"neutral","sentiment_score":-0.032493285834789276},{"text":"Because I can hardly hear you.","start":41.455,"end":42.815,"sentiment":"neutral","sentiment_score":-0.20111272608240446}],"sentiment":"neutral","sentiment_score":-0.1052081521678095,"channel":1,"num_words":12,"start":38.1,"end":42.815},{"sentences":[{"text":"Sorry.","start":42.815,"end":43.315,"sentiment":"neutral","sentiment_score":-0.18299859762191772},{"text":"It's very hard.","start":43.775,"end":44.575,"sentiment":"neutral","sentiment_score":-0.25086955229441327},{"text":"So what company what's your name with your company?","start":44.575,"end":47.235,"sentiment":"neutral","sentiment_score":-0.0381003866593043}],"sentiment":"neutral","sentiment_score":-0.09834697957222278,"channel":1,"num_words":13,"start":42.815,"end":47.235},{"sentences":[{"text":"Gutter Clean Forest.","start":48.135002,"end":49.275,"sentiment":"neutral","sentiment_score":-0.007417729900528987}],"sentiment":"neutral","sentiment_score":-0.007417729900528987,"channel":0,"num_words":3,"start":48.135002,"end":49.275},{"sentences":[{"text":"DataCleanForce.","start":49.935,"end":50.435,"sentiment":"neutral","sentiment_score":-0.007997880689799786}],"sentiment":"neutral","sentiment_score":-0.007997880689799786,"channel":1,"num_words":1,"start":49.935,"end":50.435},{"sentences":[{"text":"Yeah.","start":51.895,"end":52.395,"sentiment":"neutral","sentiment_score":0.00317335594445467}],"sentiment":"neutral","sentiment_score":0.00317335594445467,"channel":0,"num_words":1,"start":51.895,"end":52.395},{"sentences":[{"text":"Okay.","start":52.895,"end":53.395,"sentiment":"neutral","sentiment_score":0.008929206058382988},{"text":"Yep.","start":54.735,"end":55.11,"sentiment":"neutral","sentiment_score":0.014014157466590405},{"text":"Yep.","start":55.99,"end":56.39,"sentiment":"neutral","sentiment_score":0.003828903194516897},{"text":"Sorry.","start":56.39,"end":56.63,"sentiment":"neutral","sentiment_score":-0.0643543004989624},{"text":"It's a bit better.","start":56.63,"end":57.53,"sentiment":"neutral","sentiment_score":-0.07532683480530977}],"sentiment":"neutral","sentiment_score":-0.0423611716250889,"channel":1,"num_words":8,"start":52.895,"end":57.53},{"sentences":[{"text":"Yeah.","start":58.07,"end":58.39,"sentiment":"neutral","sentiment_score":0.014729241840541364},{"text":"So a single story and double story houses, you have how do you price?","start":58.39,"end":62.97,"sentiment":"neutral","sentiment_score":0.01224573761490839}],"sentiment":"neutral","sentiment_score":0.012411304563283921,"channel":1,"num_words":15,"start":58.07,"end":62.97},{"sentences":[{"text":"Alright.","start":64.75,"end":65.07,"sentiment":"neutral","sentiment_score":0.04144558310508728},{"text":"Alright.","start":65.07,"end":65.57,"sentiment":"neutral","sentiment_score":0.04436137899756432},{"text":"Anyway, Michelle, can I call you back in after five minutes?","start":65.79,"end":69.01,"sentiment":"neutral","sentiment_score":0.03414267674088478}],"sentiment":"neutral","sentiment_score":0.03549049278864494,"channel":0,"num_words":13,"start":64.75,"end":69.01},{"sentences":[{"text":"Yeah.","start":69.25294,"end":69.41293,"sentiment":"neutral","sentiment_score":0.08050291240215302},{"text":"No worries.","start":69.41293,"end":69.97294,"sentiment":"neutral","sentiment_score":0.18815571069717407},{"text":"Thank you.","start":69.97294,"end":70.71294,"sentiment":"positive","sentiment_score":0.3796224147081375}],"sentiment":"neutral","sentiment_score":0.24321183264255525,"channel":1,"num_words":5,"start":69.25294,"end":70.71294},{"sentences":[{"text":"Alright.","start":70.71294,"end":71.032936,"sentiment":"positive","sentiment_score":0.3514445722103119},{"text":"Thank you so much.","start":71.032936,"end":72.09293,"sentiment":"positive","sentiment_score":0.5638208836317062}],"sentiment":"positive","sentiment_score":0.5213456213474273,"channel":0,"num_words":5,"start":70.71294,"end":72.09293}]},"summary":{"result":"success","short":"A representative from Better Clean Price calls a customer named Michelle to follow up on her inquiry about their glass gutter cleaning services. The call is noisy but the representative asks for the customer's name and company. The customer is unable to provide the information and decides to call back in five minutes."},"intents":{"segments":[{"text":"I'm just giving you a quick call to follow-up on your recent inquiry about our glass gutter cleaning services. Cleaning.","start_word":59,"end_word":78,"intents":[{"intent":"Follow-up on inquiry","confidence_score":0.18851122}]},{"text":"So what company what's your name with your company? Gutter Clean Forest.","start_word":94,"end_word":105,"intents":[{"intent":"Provide company information","confidence_score":0.04081715}]},{"text":"Anyway, Michelle, can I call you back in after five minutes?","start_word":133,"end_word":143,"intents":[{"intent":"Call back","confidence_score":0.07137592}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. Is it is this Michelle? Yes. This is Jo speaking. Alright.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.11451958119869232},{"text":"Good morning.","start_word":14,"end_word":15,"sentiment":"positive","sentiment_score":0.3782698512077331},{"text":"This is Harding calling from Better Clean Price. How are you going today? You just finished from where? Sorry. Pardon? Where are you calling from? Sorry. It's a bit noisy there. I'm calling from Better Clean Force. The what? Sorry. Gutter Green Forest. I'm just giving you a quick call to follow-up on your recent inquiry about our glass gutter cleaning services. Cleaning. Doctor cleaning services. Okay. Okay. Because I can hardly hear you. Sorry. It's very hard. So what company what's your name with your company? Gutter Clean Forest. DataCleanForce. Yeah. Okay. Yep. Yep. Sorry. It's a bit better. Yeah. So a single story and double story houses, you have how do you price? Alright. Alright. Anyway, Michelle, can I call you back in after five minutes? Yeah. No worries.","start_word":16,"end_word":146,"sentiment":"neutral","sentiment_score":-0.011873524636030195},{"text":"Thank you. Alright. Thank you so much.","start_word":147,"end_word":153,"sentiment":"positive","sentiment_score":0.46878141164779663}],"average":{"sentiment":"neutral","sentiment_score":0.0269427840449229}}}}