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there. Actually, I have a mobile number from Airtel, which is an Indian number. And we had just gone to India and come back. It was working perfectly fine before we're leaving for India and we're coming back. But now, suddenly, it's just stopped, and it's not connecting to any network.\n\nAnd I've tried the basic settings that I would normally try, Like, the vault and everything is all activated. Roaming pack is still active. All the recharge is still active till January year, but it's not connecting. I just need help with that. Okay.\n\nOkay. Alright. No worries. Thanks for that.","paragraphs":[{"sentences":[{"text":"Hi there.","start":7.3599997,"end":8.02,"sentiment":"neutral","sentiment_score":0.0182358268648386},{"text":"Actually, I have a mobile number from Airtel, which is an Indian number.","start":8.32,"end":12.42,"sentiment":"neutral","sentiment_score":-0.0026943329721689224},{"text":"And we had just gone to India and come back.","start":12.945,"end":15.184999,"sentiment":"neutral","sentiment_score":-0.049932046234607695},{"text":"It was working perfectly fine before we're leaving for India and we're coming back.","start":15.184999,"end":19.665,"sentiment":"neutral","sentiment_score":0.05557341580944402},{"text":"But now, suddenly, it's just stopped, and it's not connecting to any network.","start":19.665,"end":24.165,"sentiment":"negative","sentiment_score":-0.4290989339351654}],"sentiment":"neutral","sentiment_score":-0.10188718186691403,"num_words":52,"start":7.3599997,"end":24.165},{"sentences":[{"text":"And I've tried the basic settings that I would normally try, Like, the vault and everything is all activated.","start":24.545,"end":32.38,"sentiment":"neutral","sentiment_score":-0.1666916836249201},{"text":"Roaming pack is still active.","start":32.52,"end":33.98,"sentiment":"neutral","sentiment_score":-0.20211374163627624},{"text":"All the recharge is still active till January year, but it's not connecting.","start":34.44,"end":38.68,"sentiment":"neutral","sentiment_score":-0.22095281000320727},{"text":"I just need help with that.","start":38.68,"end":40.14,"sentiment":"neutral","sentiment_score":-0.2534153610467911},{"text":"Okay.","start":49.655,"end":50.155,"sentiment":"neutral","sentiment_score":-0.25212398171424866}],"sentiment":"neutral","sentiment_score":-0.20051621307026257,"num_words":44,"start":24.545,"end":50.155},{"sentences":[{"text":"Okay.","start":57.23,"end":57.73,"sentiment":"neutral","sentiment_score":-0.13990932703018188},{"text":"Alright.","start":61.629997,"end":62.109997,"sentiment":"neutral","sentiment_score":0.08059418201446533},{"text":"No worries.","start":62.109997,"end":62.589996,"sentiment":"neutral","sentiment_score":0.16718140989542007},{"text":"Thanks for that.","start":62.589996,"end":63.489998,"sentiment":"positive","sentiment_score":0.43905014793078107}],"sentiment":"neutral","sentiment_score":0.22745687408106668,"num_words":7,"start":57.23,"end":63.489998}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erso tech support. How can I assist you today?\n\nChannel 1: Hi there. Actually, I have a mobile number from Airtel, which is an\n\nChannel 0: Mhmm.\n\nChannel 1: Indian number. And we had just gone to India and come back. It was working perfectly fine before we're leaving for India and we're coming back. But now, suddenly, it's just stopped, and it's not connecting to any network. And I've tried the basic settings that I would normally try, Like, the vault and everything is all activated.\n\nRoaming pack is still active. All the recharge is still active till January year, but it's\n\nChannel 0: Mhmm.\n\nChannel 1: not connecting. I just need help with that.\n\nChannel 0: Okay. Thanks for telling me that. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately,\n\nChannel 1: Okay.\n\nChannel 0: we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you\n\nChannel 1: Okay.\n\nChannel 0: contact them directly because they're the one who have your account.\n\nChannel 1: Alright. No worries. Thanks for that.\n\nChannel 0: K. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.1272887885570526},{"text":"Good morning.","start":1.5999999,"end":2.34,"sentiment":"positive","sentiment_score":0.36525020003318787},{"text":"This is Maureen from Erso tech support.","start":2.48,"end":5.06,"sentiment":"neutral","sentiment_score":0.32010194659233093},{"text":"How can I assist you today?","start":5.52,"end":6.98,"sentiment":"neutral","sentiment_score":0.32800111174583435}],"sentiment":"neutral","sentiment_score":0.31665684282779694,"channel":0,"num_words":16,"start":1.12,"end":6.98},{"sentences":[{"text":"Hi there.","start":7.3599997,"end":8.02,"sentiment":"neutral","sentiment_score":0.0182358268648386},{"text":"Actually, I have a mobile number from Airtel, which is 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any network.","start":19.665,"end":24.165,"sentiment":"negative","sentiment_score":-0.4290989339351654},{"text":"And I've tried the basic settings that I would normally try, Like, the vault and everything is all activated.","start":24.545,"end":32.38,"sentiment":"neutral","sentiment_score":-0.1666916836249201}],"sentiment":"neutral","sentiment_score":-0.14647275262415924,"channel":1,"num_words":58,"start":11.5199995,"end":32.38},{"sentences":[{"text":"Roaming pack is still active.","start":32.52,"end":33.98,"sentiment":"neutral","sentiment_score":-0.20211374163627624},{"text":"All the recharge is still active till January year, but it's","start":34.44,"end":37.96,"sentiment":"neutral","sentiment_score":-0.1974622295661406}],"sentiment":"neutral","sentiment_score":-0.198915827088058,"channel":1,"num_words":16,"start":32.52,"end":37.96},{"sentences":[{"text":"Mhmm.","start":37.885,"end":38.385,"sentiment":"neutral","sentiment_score":-0.1917932629585266}],"sentiment":"neutral","sentiment_score":-0.1917932629585266,"channel":0,"num_words":1,"start":37.885,"end":38.385},{"sentences":[{"text":"not connecting.","start":37.96,"end":38.68,"sentiment":"negative","sentiment_score":-0.350151002407074},{"text":"I just need help with that.","start":38.68,"end":40.14,"sentiment":"neutral","sentiment_score":-0.2534153610467911}],"sentiment":"neutral","sentiment_score":-0.2775992713868618,"channel":1,"num_words":8,"start":37.96,"end":40.14},{"sentences":[{"text":"Okay.","start":40.925,"end":41.425,"sentiment":"neutral","sentiment_score":0.02157536149024963},{"text":"Thanks for telling me that.","start":41.565,"end":43.344997,"sentiment":"neutral","sentiment_score":0.19441359639167785},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":44.045,"end":48.545,"sentiment":"neutral","sentiment_score":-0.05159117315303196},{"text":"Unfortunately,","start":49.164997,"end":49.664997,"sentiment":"neutral","sentiment_score":-0.18389007449150083}],"sentiment":"neutral","sentiment_score":0.01345835357076592,"channel":0,"num_words":18,"start":40.925,"end":49.664997},{"sentences":[{"text":"Okay.","start":49.655,"end":50.155,"sentiment":"neutral","sentiment_score":-0.25212398171424866}],"sentiment":"neutral","sentiment_score":-0.25212398171424866,"channel":1,"num_words":1,"start":49.655,"end":50.155},{"sentences":[{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":50.284996,"end":56.11,"sentiment":"negative","sentiment_score":-0.39535926019444184},{"text":"So I suggest you","start":56.33,"end":57.45,"sentiment":"neutral","sentiment_score":-0.14472657069563866}],"sentiment":"negative","sentiment_score":-0.3476197002899079,"channel":0,"num_words":21,"start":50.284996,"end":57.45},{"sentences":[{"text":"Okay.","start":57.23,"end":57.73,"sentiment":"neutral","sentiment_score":-0.13990932703018188}],"sentiment":"neutral","sentiment_score":-0.13990932703018188,"channel":1,"num_words":1,"start":57.23,"end":57.73},{"sentences":[{"text":"contact them directly because they're the one who have your account.","start":57.45,"end":61.23,"sentiment":"neutral","sentiment_score":-0.06932719153436748}],"sentiment":"neutral","sentiment_score":-0.06932719153436748,"channel":0,"num_words":11,"start":57.45,"end":61.23},{"sentences":[{"text":"Alright.","start":61.629997,"end":62.109997,"sentiment":"neutral","sentiment_score":0.08059418201446533},{"text":"No worries.","start":62.109997,"end":62.589996,"sentiment":"neutral","sentiment_score":0.16718140989542007},{"text":"Thanks for that.","start":62.589996,"end":63.489998,"sentiment":"positive","sentiment_score":0.43905014793078107}],"sentiment":"neutral","sentiment_score":0.28868457426627475,"channel":1,"num_words":6,"start":61.629997,"end":63.489998},{"sentences":[{"text":"K.","start":64.01,"end":64.25,"sentiment":"neutral","sentiment_score":0.161238893866539},{"text":"Thank you.","start":64.25,"end":64.89,"sentiment":"positive","sentiment_score":0.3719203323125839},{"text":"Bye.","start":64.89,"end":65.159935,"sentiment":"neutral","sentiment_score":0.1371718943119049}],"sentiment":"neutral","sentiment_score":0.26056286320090294,"channel":0,"num_words":4,"start":64.01,"end":65.159935}]},"summary":{"result":"success","short":"A customer from Erso tech support named Maureen calls to report that their mobile number from Airtel is not connecting after returning from India. Maureen explains that they have tried basic settings and Roaming Pack but nothing is working. She suggests the customer contact Airtel directly for assistance."},"intents":{"segments":[{"text":"Actually, I have a mobile number from Airtel, which is an Mhmm. Indian number. And we had just gone to India and come back. It was working perfectly fine before we're leaving for India and we're coming back. But now, suddenly, it's just stopped, and it's not connecting to any network.","start_word":18,"end_word":68,"intents":[{"intent":"Assist with connectivity","confidence_score":0.005839462}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1272887885570526},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3546133041381836},{"text":"This is Maureen from Erso tech support. How can I assist you today? Hi there. Actually, I have a mobile number from Airtel, which is an Mhmm. Indian number. And we had just gone to India and come back. It was working perfectly fine before we're leaving for India and we're coming back.","start_word":3,"end_word":55,"sentiment":"neutral","sentiment_score":0.08604978770017624},{"text":"But now, suddenly, it's just stopped, and it's not connecting to any network.","start_word":56,"end_word":68,"sentiment":"negative","sentiment_score":-0.4330068528652191},{"text":"And I've tried the basic settings that I would normally try, Like, the vault and everything is all activated. Roaming pack is still active. All the recharge is still active till January year, but it's Mhmm.","start_word":69,"end_word":104,"sentiment":"neutral","sentiment_score":-0.1884257048368454},{"text":"not connecting.","start_word":105,"end_word":106,"sentiment":"negative","sentiment_score":-0.3571106195449829},{"text":"I just need help with that. Okay. Thanks for telling me that. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Okay.","start_word":107,"end_word":131,"sentiment":"neutral","sentiment_score":-0.06492303311824799},{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":132,"end_word":148,"sentiment":"negative","sentiment_score":-0.3923487067222595},{"text":"So I suggest you Okay. contact them directly because they're the one who have your account. Alright. No worries.","start_word":149,"end_word":167,"sentiment":"neutral","sentiment_score":-0.0410122387111187},{"text":"Thanks for that.","start_word":168,"end_word":170,"sentiment":"positive","sentiment_score":0.4220162034034729},{"text":"K.","start_word":171,"end_word":171,"sentiment":"neutral","sentiment_score":0.161238893866539},{"text":"Thank you.","start_word":172,"end_word":173,"sentiment":"positive","sentiment_score":0.3545112609863281},{"text":"Bye.","start_word":174,"end_word":174,"sentiment":"neutral","sentiment_score":0.1831672638654709}],"average":{"sentiment":"neutral","sentiment_score":-0.07967453002929688}}}}