{"metadata":{"transaction_key":"deprecated","request_id":"019f01f0-66ab-7cf3-ab2f-89bbd6b6afb4","sha256":"4f1d1d25e564278bf6fb72694447d7c206acf3a8f834c64827f982eaf3cebe9c","created":"2026-06-26T03:19:21.019Z","duration":39.887936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":143,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":166,"output_tokens":166},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":166,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Paul. This is Andrew from Vigilance AI. Hope you're doing well, Paul. Oh, Paul. I'm sorry. Yeah. Let me I'll just I'm going to update our information. Really apologize for this. Well, you have a great day, mate. Thank you. Bye bye.","confidence":0.9946289,"words":[{"word":"oh","start":3.9199998,"end":4.0,"confidence":0.7800293,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07601084560155869},{"word":"hi","start":4.0,"end":4.3199997,"confidence":0.9926758,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.06695343554019928},{"word":"paul","start":4.3199997,"end":4.7999997,"confidence":1.0,"punctuated_word":"Paul.","sentiment":"neutral","sentiment_score":0.07096614688634872},{"word":"this","start":4.7999997,"end":5.04,"confidence":0.6269531,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05979540944099426},{"word":"is","start":5.04,"end":5.52,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.055498361587524414},{"word":"andrew","start":5.52,"end":5.92,"confidence":0.96533203,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.0689733624458313},{"word":"from","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.07007139921188354},{"word":"vigilance","start":6.08,"end":6.58,"confidence":0.94677734,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.0893470048904419},{"word":"ai","start":7.04,"end":7.52,"confidence":0.8598633,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.09192828834056854},{"word":"hope","start":7.52,"end":7.7599998,"confidence":0.96777344,"punctuated_word":"Hope","sentiment":"positive","sentiment_score":0.47664469480514526},{"word":"you're","start":7.7599998,"end":8.0,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.4515408873558045},{"word":"doing","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.45618560910224915},{"word":"well","start":8.24,"end":8.559999,"confidence":1.0,"punctuated_word":"well,","sentiment":"positive","sentiment_score":0.4844197928905487},{"word":"paul","start":8.559999,"end":9.059999,"confidence":0.9921875,"punctuated_word":"Paul.","sentiment":"positive","sentiment_score":0.3903478384017944},{"word":"oh","start":26.085,"end":26.564999,"confidence":0.7895508,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0581606887280941},{"word":"paul","start":26.564999,"end":26.965,"confidence":0.95751953,"punctuated_word":"Paul.","sentiment":"neutral","sentiment_score":-0.0814858078956604},{"word":"i'm","start":26.965,"end":27.204998,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11272459477186204},{"word":"sorry","start":27.204998,"end":27.704998,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.10784471035003662},{"word":"yeah","start":28.485,"end":28.884998,"confidence":0.8347168,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0466366671025753},{"word":"let","start":28.884998,"end":29.125,"confidence":0.9951172,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.040467604994773865},{"word":"me","start":29.125,"end":29.364998,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.050146982073783875},{"word":"i'll","start":30.14,"end":30.3,"confidence":0.99121094,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.036128681153059006},{"word":"just","start":30.3,"end":30.779999,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04083660617470741},{"word":"i'm","start":30.86,"end":31.02,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04989011213183403},{"word":"going","start":31.02,"end":31.34,"confidence":0.9980469,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.026535730808973312},{"word":"to","start":31.34,"end":31.5,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03873233124613762},{"word":"update","start":31.5,"end":31.82,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.03592534735798836},{"word":"our","start":31.82,"end":32.06,"confidence":0.8461914,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.05087040737271309},{"word":"information","start":32.06,"end":32.56,"confidence":0.9680176,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":-0.05093405768275261},{"word":"really","start":33.02,"end":33.5,"confidence":0.875,"punctuated_word":"Really","sentiment":"neutral","sentiment_score":-0.10774588584899902},{"word":"apologize","start":33.5,"end":33.98,"confidence":0.9980469,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.14956247806549072},{"word":"for","start":33.98,"end":34.14,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1765654981136322},{"word":"this","start":34.14,"end":34.64,"confidence":0.99658203,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.1705102175474167},{"word":"well","start":35.02,"end":35.18,"confidence":0.859375,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.3244335651397705},{"word":"you","start":35.18,"end":35.34,"confidence":0.9941406,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4688582718372345},{"word":"have","start":35.34,"end":35.46,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5138259530067444},{"word":"a","start":35.46,"end":35.579998,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5437718629837036},{"word":"great","start":35.579998,"end":35.82,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.586421549320221},{"word":"day","start":35.82,"end":36.059998,"confidence":0.99902344,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.5766123533248901},{"word":"mate","start":36.059998,"end":36.46,"confidence":0.99658203,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.4861708581447602},{"word":"thank","start":36.46,"end":36.7,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3492189049720764},{"word":"you","start":36.7,"end":37.2,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.30801212787628174},{"word":"bye","start":38.7,"end":38.86,"confidence":0.98535156,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.11754622310400008},{"word":"bye","start":38.86,"end":39.36,"confidence":0.98999023,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.0873221606016159}],"paragraphs":{"transcript":"\nOh, hi, Paul. This is Andrew from Vigilance AI. Hope you're doing well, Paul. Oh, Paul. I'm sorry.\n\nYeah. Let me I'll just I'm going to update our information. Really apologize for this. Well, you have a great day, mate. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Paul.","start":3.9199998,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.07131014267603557},{"text":"This is Andrew from Vigilance AI.","start":4.7999997,"end":7.52,"sentiment":"neutral","sentiment_score":0.07260230431954066},{"text":"Hope you're doing well, Paul.","start":7.52,"end":9.059999,"sentiment":"positive","sentiment_score":0.4518277645111084},{"text":"Oh, Paul.","start":26.085,"end":26.965,"sentiment":"neutral","sentiment_score":-0.06982324831187725},{"text":"I'm sorry.","start":26.965,"end":27.704998,"sentiment":"neutral","sentiment_score":-0.11028465256094933}],"sentiment":"neutral","sentiment_score":0.14158151526417997,"num_words":18,"start":3.9199998,"end":27.704998},{"sentences":[{"text":"Yeah.","start":28.485,"end":28.884998,"sentiment":"neutral","sentiment_score":-0.0466366671025753},{"text":"Let me I'll just I'm going to update our information.","start":28.884998,"end":32.56,"sentiment":"neutral","sentiment_score":-0.042046786099672315},{"text":"Really apologize for this.","start":33.02,"end":34.64,"sentiment":"neutral","sentiment_score":-0.15109601989388466},{"text":"Well, you have a great day, mate.","start":35.02,"end":36.46,"sentiment":"positive","sentiment_score":0.5000134876796177},{"text":"Thank you.","start":36.46,"end":37.2,"sentiment":"neutral","sentiment_score":0.3286155164241791}],"sentiment":"neutral","sentiment_score":0.12857653495545188,"num_words":24,"start":28.485,"end":37.2},{"sentences":[{"text":"Bye bye.","start":38.7,"end":39.36,"sentiment":"neutral","sentiment_score":0.102434191852808}],"sentiment":"neutral","sentiment_score":0.102434191852808,"num_words":2,"start":38.7,"end":39.36}]}}]},{"alternatives":[{"transcript":"Hi. Paul speaking. Yeah. Good. If this is regards to IT, I no longer work in the IT industry. So I've I've had about 20 phone calls this week from various people trying to sell me stuff. So if this is to do with trying to sell me stuff, I'm not interested on mowing grass at the moment. Yeah. Oh, well, thanks, Ted. Bye bye.","confidence":0.99121094,"words":[{"word":"hi","start":1.52,"end":2.02,"confidence":0.82006836,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03442215174436569},{"word":"paul","start":4.3466663,"end":4.8466663,"confidence":0.9970703,"punctuated_word":"Paul","sentiment":"neutral","sentiment_score":0.05076141282916069},{"word":"speaking","start":7.173333,"end":7.673333,"confidence":0.9980469,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.10938596725463869},{"word":"yeah","start":10.0,"end":10.32,"confidence":0.8354492,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1859184503555298},{"word":"good","start":10.32,"end":10.559999,"confidence":0.9975586,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.24624067544937137},{"word":"if","start":10.559999,"end":10.719999,"confidence":0.97998047,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.10716848820447922},{"word":"this","start":10.719999,"end":10.96,"confidence":0.9951172,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08842308819293976},{"word":"is","start":10.96,"end":11.12,"confidence":0.9526367,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07924071699380875},{"word":"regards","start":11.12,"end":11.44,"confidence":0.5551758,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.05504949390888214},{"word":"to","start":11.44,"end":11.599999,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1269332617521286},{"word":"it","start":11.599999,"end":11.84,"confidence":0.9199219,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":-0.17260202765464783},{"word":"i","start":11.84,"end":11.92,"confidence":0.9951172,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35064414143562317},{"word":"no","start":11.92,"end":12.08,"confidence":0.640625,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.26152318716049194},{"word":"longer","start":12.08,"end":12.4,"confidence":0.99902344,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.22105105221271515},{"word":"work","start":12.4,"end":12.559999,"confidence":0.9589844,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.1783377230167389},{"word":"in","start":12.559999,"end":12.639999,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1991066336631775},{"word":"the","start":12.639999,"end":12.799999,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.206398144364357},{"word":"it","start":12.799999,"end":12.96,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.12402264773845673},{"word":"industry","start":12.96,"end":13.46,"confidence":0.97875977,"punctuated_word":"industry.","sentiment":"neutral","sentiment_score":-0.2214965224266052},{"word":"so","start":14.735,"end":14.8949995,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2630777955055237},{"word":"i've","start":14.8949995,"end":15.054999,"confidence":0.93896484,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.3302001655101776},{"word":"i've","start":15.054999,"end":15.134999,"confidence":0.9748535,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.37902411818504333},{"word":"had","start":15.134999,"end":15.455,"confidence":0.9970703,"punctuated_word":"had","sentiment":"negative","sentiment_score":-0.36776837706565857},{"word":"about","start":15.455,"end":15.695,"confidence":0.9941406,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.3570018410682678},{"word":"20","start":15.695,"end":15.934999,"confidence":1.0,"punctuated_word":"20","sentiment":"negative","sentiment_score":-0.3725721538066864},{"word":"phone","start":15.934999,"end":16.175,"confidence":0.9941406,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.3400638997554779},{"word":"calls","start":16.175,"end":16.414999,"confidence":0.99902344,"punctuated_word":"calls","sentiment":"negative","sentiment_score":-0.3545568287372589},{"word":"this","start":16.414999,"end":16.574999,"confidence":0.9614258,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4691599011421203},{"word":"week","start":16.574999,"end":16.735,"confidence":0.99609375,"punctuated_word":"week","sentiment":"negative","sentiment_score":-0.43574705719947815},{"word":"from","start":16.735,"end":16.975,"confidence":0.8359375,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.4953101575374603},{"word":"various","start":16.975,"end":17.215,"confidence":0.48583984,"punctuated_word":"various","sentiment":"negative","sentiment_score":-0.481273889541626},{"word":"people","start":17.215,"end":17.715,"confidence":1.0,"punctuated_word":"people","sentiment":"negative","sentiment_score":-0.4763156771659851},{"word":"trying","start":18.735,"end":18.974998,"confidence":0.89501953,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.5455378890037537},{"word":"to","start":18.974998,"end":19.055,"confidence":0.99121094,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4928392767906189},{"word":"sell","start":19.055,"end":19.215,"confidence":0.9980469,"punctuated_word":"sell","sentiment":"negative","sentiment_score":-0.4471741318702698},{"word":"me","start":19.215,"end":19.455,"confidence":0.97509766,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.4557341337203979},{"word":"stuff","start":19.455,"end":19.695,"confidence":0.99316406,"punctuated_word":"stuff.","sentiment":"negative","sentiment_score":-0.3989083170890808},{"word":"so","start":19.695,"end":19.855,"confidence":0.99609375,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.3589514493942261},{"word":"if","start":19.855,"end":20.015,"confidence":0.9941406,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.4656403660774231},{"word":"this","start":20.015,"end":20.175,"confidence":0.99902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4975691735744476},{"word":"is","start":20.175,"end":20.335,"confidence":0.7949219,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.456290602684021},{"word":"to","start":20.335,"end":20.414999,"confidence":0.98095703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4682808518409729},{"word":"do","start":20.414999,"end":20.654999,"confidence":0.99609375,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.4145799577236175},{"word":"with","start":20.654999,"end":20.735,"confidence":0.8964844,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.48483046889305115},{"word":"trying","start":20.735,"end":20.974998,"confidence":0.98828125,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.4733499884605408},{"word":"to","start":20.974998,"end":21.055,"confidence":0.99121094,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.47829002141952515},{"word":"sell","start":21.055,"end":21.215,"confidence":0.99902344,"punctuated_word":"sell","sentiment":"negative","sentiment_score":-0.4047716557979584},{"word":"me","start":21.215,"end":21.455,"confidence":0.99316406,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.46617698669433594},{"word":"stuff","start":21.455,"end":21.955,"confidence":0.9970703,"punctuated_word":"stuff,","sentiment":"negative","sentiment_score":-0.4528735876083374},{"word":"i'm","start":22.574999,"end":22.654999,"confidence":0.8029785,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6100256443023682},{"word":"not","start":22.654999,"end":22.895,"confidence":0.99609375,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6662397384643555},{"word":"interested","start":22.895,"end":23.375,"confidence":0.9980469,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.6258506178855896},{"word":"on","start":23.375,"end":23.535,"confidence":0.73339844,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.6136305332183838},{"word":"mowing","start":23.535,"end":23.855,"confidence":0.93066406,"punctuated_word":"mowing","sentiment":"negative","sentiment_score":-0.5868452787399292},{"word":"grass","start":23.855,"end":24.095,"confidence":0.73583984,"punctuated_word":"grass","sentiment":"negative","sentiment_score":-0.5579036474227905},{"word":"at","start":24.095,"end":24.255,"confidence":0.99609375,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5724731683731079},{"word":"the","start":24.255,"end":24.335,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5006941556930542},{"word":"moment","start":24.335,"end":24.835,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.46343642473220825},{"word":"yeah","start":34.84,"end":35.34,"confidence":0.96069336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1316947042942047},{"word":"oh","start":36.52,"end":36.6,"confidence":0.6834717,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.27149081230163574},{"word":"well","start":36.6,"end":36.84,"confidence":0.7155762,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.2966424822807312},{"word":"thanks","start":36.84,"end":37.08,"confidence":0.8886719,"punctuated_word":"thanks,","sentiment":"positive","sentiment_score":0.3393368124961853},{"word":"ted","start":37.08,"end":37.32,"confidence":0.8215332,"punctuated_word":"Ted.","sentiment":"neutral","sentiment_score":0.26432880759239197},{"word":"bye","start":37.32,"end":37.48,"confidence":0.99316406,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1970529556274414},{"word":"bye","start":37.48,"end":37.98,"confidence":0.9975586,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.17473813891410828}],"paragraphs":{"transcript":"\nHi. Paul speaking. Yeah. Good. If this is regards to IT, I no longer work in the IT industry.\n\nSo I've I've had about 20 phone calls this week from various people trying to sell me stuff. So if this is to do with trying to sell me stuff, I'm not interested on mowing grass at the moment. Yeah. Oh, well, thanks, Ted. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.03442215174436569},{"text":"Paul speaking.","start":4.3466663,"end":7.673333,"sentiment":"neutral","sentiment_score":0.08007369004189968},{"text":"Yeah.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":0.1859184503555298},{"text":"Good.","start":10.32,"end":10.559999,"sentiment":"neutral","sentiment_score":0.24624067544937137},{"text":"If this is regards to IT, I no longer work in the IT industry.","start":10.559999,"end":13.46,"sentiment":"neutral","sentiment_score":-0.17085693776607513}],"sentiment":"neutral","sentiment_score":-0.0929088668995782,"num_words":19,"start":1.52,"end":13.46},{"sentences":[{"text":"So I've I've had about 20 phone calls this week from various people trying to sell me stuff.","start":14.735,"end":19.695,"sentiment":"negative","sentiment_score":-0.4145703117052714},{"text":"So if this is to do with trying to sell me stuff, I'm not interested on mowing grass at the moment.","start":19.695,"end":24.835,"sentiment":"negative","sentiment_score":-0.5056525866190592},{"text":"Yeah.","start":34.84,"end":35.34,"sentiment":"neutral","sentiment_score":0.1316947042942047},{"text":"Oh, well, thanks, Ted.","start":36.52,"end":37.32,"sentiment":"neutral","sentiment_score":0.29294972866773605},{"text":"Bye bye.","start":37.32,"end":37.98,"sentiment":"neutral","sentiment_score":0.18589554727077484}],"sentiment":"negative","sentiment_score":-0.356645330786705,"num_words":46,"start":14.735,"end":37.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi.\n\nChannel 0: Oh, hi, Paul.\n\nChannel 1: Paul\n\nChannel 0: This is Andrew from Vigilance AI.\n\nChannel 1: speaking.\n\nChannel 0: Hope you're doing well, Paul.\n\nChannel 1: Yeah. Good. If this is regards to IT, I no longer work in the IT industry. So I've I've had about 20 phone calls this week from various people trying to sell me stuff. So if this is to do with trying to sell me stuff, I'm not interested on mowing grass at the moment.\n\nChannel 0: Oh, Paul. I'm sorry. Yeah. Let me I'll just I'm going to update our information. Really apologize for this.\n\nChannel 1: Yeah.\n\nChannel 0: Well, you have a great day, mate. Thank\n\nChannel 1: Oh, well,\n\nChannel 0: you.\n\nChannel 1: thanks, Ted. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.03442215174436569}],"sentiment":"neutral","sentiment_score":0.03442215174436569,"channel":1,"num_words":1,"start":1.52,"end":2.02},{"sentences":[{"text":"Oh, hi, Paul.","start":3.9199998,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.07131014267603557}],"sentiment":"neutral","sentiment_score":0.07131014267603557,"channel":0,"num_words":3,"start":3.9199998,"end":4.7999997},{"sentences":[{"text":"Paul","start":4.3466663,"end":4.8466663,"sentiment":"neutral","sentiment_score":0.05076141282916069}],"sentiment":"neutral","sentiment_score":0.05076141282916069,"channel":1,"num_words":1,"start":4.3466663,"end":4.8466663},{"sentences":[{"text":"This is Andrew from Vigilance AI.","start":4.7999997,"end":7.52,"sentiment":"neutral","sentiment_score":0.07260230431954066}],"sentiment":"neutral","sentiment_score":0.07260230431954066,"channel":0,"num_words":6,"start":4.7999997,"end":7.52},{"sentences":[{"text":"speaking.","start":7.173333,"end":7.673333,"sentiment":"neutral","sentiment_score":0.10938596725463869}],"sentiment":"neutral","sentiment_score":0.10938596725463869,"channel":1,"num_words":1,"start":7.173333,"end":7.673333},{"sentences":[{"text":"Hope you're doing well, Paul.","start":7.52,"end":9.059999,"sentiment":"positive","sentiment_score":0.4518277645111084}],"sentiment":"positive","sentiment_score":0.4518277645111084,"channel":0,"num_words":5,"start":7.52,"end":9.059999},{"sentences":[{"text":"Yeah.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":0.1859184503555298},{"text":"Good.","start":10.32,"end":10.559999,"sentiment":"neutral","sentiment_score":0.24624067544937137},{"text":"If this is regards to IT, I no longer work in the IT industry.","start":10.559999,"end":13.46,"sentiment":"neutral","sentiment_score":-0.17085693776607513},{"text":"So I've I've had about 20 phone calls this week from various people trying to sell me stuff.","start":14.735,"end":19.695,"sentiment":"negative","sentiment_score":-0.4145703117052714},{"text":"So if this is to do with trying to sell me stuff, I'm not interested on mowing grass at the moment.","start":19.695,"end":24.835,"sentiment":"negative","sentiment_score":-0.5056525866190592}],"sentiment":"negative","sentiment_score":-0.36437832604755055,"channel":1,"num_words":55,"start":10.0,"end":24.835},{"sentences":[{"text":"Oh, Paul.","start":26.085,"end":26.965,"sentiment":"neutral","sentiment_score":-0.06982324831187725},{"text":"I'm sorry.","start":26.965,"end":27.704998,"sentiment":"neutral","sentiment_score":-0.11028465256094933},{"text":"Yeah.","start":28.485,"end":28.884998,"sentiment":"neutral","sentiment_score":-0.0466366671025753},{"text":"Let me I'll just I'm going to update our information.","start":28.884998,"end":32.56,"sentiment":"neutral","sentiment_score":-0.042046786099672315},{"text":"Really apologize for this.","start":33.02,"end":34.64,"sentiment":"neutral","sentiment_score":-0.15109601989388466}],"sentiment":"neutral","sentiment_score":-0.07535286365371001,"channel":0,"num_words":19,"start":26.085,"end":34.64},{"sentences":[{"text":"Yeah.","start":34.84,"end":35.34,"sentiment":"neutral","sentiment_score":0.1316947042942047}],"sentiment":"neutral","sentiment_score":0.1316947042942047,"channel":1,"num_words":1,"start":34.84,"end":35.34},{"sentences":[{"text":"Well, you have a great day, mate.","start":35.02,"end":36.46,"sentiment":"positive","sentiment_score":0.5000134876796177},{"text":"Thank","start":36.46,"end":36.7,"sentiment":"positive","sentiment_score":0.3492189049720764}],"sentiment":"positive","sentiment_score":0.4811641648411751,"channel":0,"num_words":8,"start":35.02,"end":36.7},{"sentences":[{"text":"Oh, well,","start":36.52,"end":36.84,"sentiment":"neutral","sentiment_score":0.28406664729118347}],"sentiment":"neutral","sentiment_score":0.28406664729118347,"channel":1,"num_words":2,"start":36.52,"end":36.84},{"sentences":[{"text":"you.","start":36.7,"end":37.2,"sentiment":"neutral","sentiment_score":0.30801212787628174}],"sentiment":"neutral","sentiment_score":0.30801212787628174,"channel":0,"num_words":1,"start":36.7,"end":37.2},{"sentences":[{"text":"thanks, Ted.","start":36.84,"end":37.32,"sentiment":"neutral","sentiment_score":0.30183281004428864},{"text":"Bye bye.","start":37.32,"end":37.98,"sentiment":"neutral","sentiment_score":0.18589554727077484}],"sentiment":"neutral","sentiment_score":0.24386417865753174,"channel":1,"num_words":4,"start":36.84,"end":37.98},{"sentences":[{"text":"Bye bye.","start":38.7,"end":39.36,"sentiment":"neutral","sentiment_score":0.102434191852808}],"sentiment":"neutral","sentiment_score":0.102434191852808,"channel":0,"num_words":2,"start":38.7,"end":39.36}]},"summary":{"result":"success","short":"An IT employee apologizes to a customer named Paul for a recent phone call with people trying to sell him something, but Paul explains that he no longer works in the IT industry and has had 20 calls from various people trying to sell him stuff. The employee apologizes and promises to update their information."},"intents":{"segments":[{"text":"I'm sorry. Yeah. Let me I'll just I'm going to update our information. Really apologize for this. Yeah.","start_word":74,"end_word":91,"intents":[{"intent":"Apologize for miscommunication","confidence_score":0.0058791293}]}]},"sentiments":{"segments":[{"text":"Hi. Oh, hi, Paul. Paul This is Andrew from Vigilance AI. speaking.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.07362373173236847},{"text":"Hope you're doing well, Paul.","start_word":12,"end_word":16,"sentiment":"positive","sentiment_score":0.4485542476177216},{"text":"Yeah. Good. If this is regards to IT, I no longer work in the IT industry.","start_word":17,"end_word":32,"sentiment":"neutral","sentiment_score":-0.09608887135982512},{"text":"So I've I've had about 20 phone calls this week from various people trying to sell me stuff. So if this is to do with trying to sell me stuff, I'm not interested on mowing grass at the moment.","start_word":33,"end_word":71,"sentiment":"negative","sentiment_score":-0.4641964733600617},{"text":"Oh, Paul. I'm sorry. Yeah. Let me I'll just I'm going to update our information. Really apologize for this. Yeah.","start_word":72,"end_word":91,"sentiment":"neutral","sentiment_score":-0.06307193636894226},{"text":"Well, you have a great day, mate.","start_word":92,"end_word":98,"sentiment":"positive","sentiment_score":0.4931045174598694},{"text":"Thank Oh, well, you. thanks, Ted. Bye bye. Bye bye.","start_word":99,"end_word":108,"sentiment":"neutral","sentiment_score":0.22912605106830597}],"average":{"sentiment":"neutral","sentiment_score":-0.06890847309526191}}}}