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The customer was interrupted by a meeting and asked to call back, but the call ended abruptly. The customer apologizes for the interruption and asks for a callback."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks.","start_word":1,"end_word":18,"intents":[{"intent":"Record name","confidence_score":0.072092466},{"intent":"Inquire about availability","confidence_score":0.0045190873}]},{"text":"a callback? Thank you.","start_word":63,"end_word":66,"intents":[{"intent":"Request callback","confidence_score":0.062290583}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.03835197538137436},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.4717066884040833},{"text":"Please stay on the line. Hello? Yeah.","start_word":19,"end_word":25,"sentiment":"neutral","sentiment_score":0.24586644768714905},{"text":"Good afternoon. Jody, it's, Ronald from Cloud Solution IT.","start_word":26,"end_word":34,"sentiment":"positive","sentiment_score":0.3759647607803345},{"text":"How are you Hello? doing today?","start_word":35,"end_word":40,"sentiment":"neutral","sentiment_score":0.2977030575275421},{"text":"Good. Thank you.","start_word":41,"end_word":43,"sentiment":"positive","sentiment_score":0.4400033056735992},{"text":"Sorry. I'm about to jump in a meeting. I thought that it's client calling. Can I give you Okay. a callback? Thank you. Thank Can I you. alright? Okay. Okay.","start_word":44,"end_word":73,"sentiment":"neutral","sentiment_score":-0.04399347305297851},{"text":"Thank you.","start_word":74,"end_word":75,"sentiment":"positive","sentiment_score":0.3563404977321625}],"average":{"sentiment":"neutral","sentiment_score":0.11893409337752904}}}}