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This is Sean Test, your helpful AI phone agent. How can I assist you with your booking today? Sure thing. Could you please tell me the date you're looking to book on? I can't book an appointment for tomorrow since we need at least twenty four hours notice. How about I check availability for the day after tomorrow? Let me find April 11, which is a Saturday. Our business is closed. Let's try for Monday, April 13. Let me check the availability for you. I appreciate your patience. On Monday so for Monday, April 13, we have availability starting from 6AM to 07:30PM. Would you like to schedule an appointment for 10AM on that day? Great. I'll pencil you in for 10:30AM on Monday, April 13. Could I please have your full name? I just need a bit more info your full name to confirm the booking. Could you please provide your full name and phone number? Great. Can I also have your phone number, the reason for your visit, and just for fun, what you had for lunch today? It seems there was an issue with booking that specific time slot. It might have just been taken. Let me check what's available around that time for you. A glitch. Let's try that again. The 10:30AM slot on April 13 is still available. And slot is still available. Let me book it for you once more. It seems there is a recurring issue booking the slot. If viewing permissions might be affecting it, it's best I suggest we try one more time later or connect with a human agent. Is there anything else you'd need help 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This is Sean Test, your helpful AI phone agent. How can I assist you with your booking today?\n\nChannel 0: I need a booking done.\n\nChannel 1: Sure thing. Could you please tell me the date you're looking to book on?\n\nChannel 0: Alright. Let's make it for tomorrow at 10:00.\n\nChannel 1: I can't book an appointment for tomorrow since we need at least twenty four hours notice. How about\n\nChannel 0: Cool.\n\nChannel 1: I check availability for the day after tomorrow?\n\nChannel 0: Yeah.\n\nChannel 1: Let\n\nChannel 0: Okay.\n\nChannel 1: me find\n\nChannel 0: K. Find me some availability then. Is it broken?\n\nChannel 1: April 11, which is a Saturday. Our business is closed. Let's try for Monday, April 13. Let me check the availability for you.\n\nChannel 0: So there's a bit of pause in between the thinking and processing, I guess.\n\nChannel 1: I\n\nChannel 0: It's\n\nChannel 1: appreciate your patience. On Monday so for Monday, April 13, we have availability starting from 6AM to 07:30PM. Would you like to schedule an appointment for 10AM on that day?\n\nChannel 0: not accepting. Make it 10:30AM.\n\nChannel 1: Great. I'll pencil you in for 10:30AM on Monday, April 13.\n\nChannel 0: Okay.\n\nChannel 1: Could I\n\nChannel 0: That's\n\nChannel 1: please have\n\nChannel 0: good.\n\nChannel 1: your full name? I just\n\nChannel 0: Sean\n\nChannel 1: need a bit more info\n\nChannel 0: Newan.\n\nChannel 1: your full name to confirm the booking. Could you please provide your full name and phone number? Great. Can I also have your phone number, the reason for your visit, and just for fun, what you had for lunch today?\n\nChannel 0: Yep. Phone number 0488883366. Reason for visit dentist, and I had an apple. Hold on. Did a kiddo let in the background?\n\nChannel 1: It seems there was an issue with booking that specific time slot. It might have just been taken. Let me check what's available around that time for you. A glitch. Let's try that again.\n\nThe 10:30AM slot on April 13 is still available. And slot is still available. Let me book it for you once more.\n\nChannel 0: That was weird. I actually don't know if you can book that because it's a shared your technically, it's your calendar Oh. That I can I can view under my inbox? So I don't know if that'll actually work. Oh, okay.\n\nFair enough.\n\nChannel 1: It seems there is a recurring issue booking the slot.\n\nChannel 0: Yeah. Okay. That's\n\nChannel 1: If\n\nChannel 0: what we\n\nChannel 1: viewing\n\nChannel 0: want.\n\nChannel 1: permissions might be affecting it, it's best I suggest we try one more time later or connect with a human agent. Is there anything else you'd need help with?\n\nChannel 0: No. Thanks. You can hang up, dude. Don't worry about","paragraphs":[{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.13454210758209229},{"text":"This is Sean Test, your helpful AI phone agent.","start":4.08,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.22620131406519148},{"text":"How can I assist you with your booking today?","start":7.52,"end":9.62,"sentiment":"neutral","sentiment_score":0.24829696284400093}],"sentiment":"neutral","sentiment_score":0.2318435052507802,"channel":1,"num_words":19,"start":3.1999998,"end":9.62},{"sentences":[{"text":"I need a booking done.","start":12.445,"end":13.825,"sentiment":"neutral","sentiment_score":0.024885572493076324}],"sentiment":"neutral","sentiment_score":0.024885572493076324,"channel":0,"num_words":5,"start":12.445,"end":13.825},{"sentences":[{"text":"Sure thing.","start":15.375,"end":16.095001,"sentiment":"neutral","sentiment_score":0.07791057229042053},{"text":"Could you please tell me the date you're 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with?","start":187.09001,"end":189.27,"sentiment":"neutral","sentiment_score":0.02241039084037766}],"sentiment":"neutral","sentiment_score":-0.12450236083682754,"channel":1,"num_words":29,"start":181.09001,"end":189.27},{"sentences":[{"text":"No.","start":190.07895,"end":190.31894,"sentiment":"neutral","sentiment_score":-0.2356918305158615},{"text":"Thanks.","start":190.31894,"end":190.81894,"sentiment":"neutral","sentiment_score":-0.030135929584503177},{"text":"You can hang up, dude.","start":191.35895,"end":192.39894,"sentiment":"neutral","sentiment_score":-0.21511563062667846},{"text":"Don't worry about","start":192.39894,"end":193.10394,"sentiment":"neutral","sentiment_score":-0.023032883803049724}],"sentiment":"neutral","sentiment_score":-0.14105045646429062,"channel":0,"num_words":10,"start":190.07895,"end":193.10394}]},"summary":{"result":"success","short":"The customer is trying to book an appointment for tomorrow at 8:00 AM, but needs at least 24 hours notice. The agent tries to find availability for April 13th at 10:30 AM, but the slot is still available and the customer is advised to try a different time slot later. The agent also tries to book the appointment for April 14th at 10: AM but it is still available, and the customer is advised to try a different time slot later or speak with a human agent."},"intents":{"segments":[{"text":"I need a booking done. Sure thing.","start_word":19,"end_word":25,"intents":[{"intent":"Book appointment","confidence_score":0.26527488}]},{"text":"Let me check what's available around that time for you. A glitch.","start_word":271,"end_word":282,"intents":[{"intent":"Check availability","confidence_score":0.12195979}]},{"text":"The 10:30AM slot on April 13 is still available. And slot is still available.","start_word":287,"end_word":300,"intents":[{"intent":"Confirm availability","confidence_score":0.052982353}]},{"text":"Let me book it for you once more. That was weird.","start_word":301,"end_word":311,"intents":[{"intent":"Book appointment","confidence_score":0.0405697}]},{"text":"permissions might be affecting it, it's best I suggest we try one more time later or connect with a human agent.","start_word":370,"end_word":390,"intents":[{"intent":"Connect with human agent","confidence_score":0.14861721}]}]},"sentiments":{"segments":[{"text":"Hello. This is Sean Test, your helpful AI phone agent. How can I assist you with your booking today? I need a booking done. Sure thing. Could you please tell me the date you're looking to book on? Alright. Let's make it for tomorrow at 10:00.","start_word":0,"end_word":45,"sentiment":"neutral","sentiment_score":0.09243975579738616},{"text":"I can't book an appointment for tomorrow since we need at least twenty four hours notice.","start_word":46,"end_word":61,"sentiment":"negative","sentiment_score":-0.33896487951278687},{"text":"How about Cool. I check availability for the day after tomorrow? Yeah. Let Okay. me find K. Find me some availability then. Is it broken? April 11, which is a Saturday. Our business is closed. Let's try for Monday, April 13. Let me check the availability for you. So there's a bit of pause in between the thinking and processing, I guess. I It's appreciate your patience. On Monday so for Monday, April 13, we have availability starting from 6AM to 07:30PM. Would you like to schedule an appointment for 10AM on that day? not accepting. Make it 10:30AM. Great. I'll pencil you in for 10:30AM on Monday, April 13. Okay. Could I That's please have good. your full name? I just Sean need a bit more info Newan. your full name to confirm the booking. Could you please provide your full name and phone number?","start_word":62,"end_word":207,"sentiment":"neutral","sentiment_score":0.009096061810851095},{"text":"Great.","start_word":208,"end_word":208,"sentiment":"positive","sentiment_score":0.347201406955719},{"text":"Can I also have your phone number, the reason for your visit, and just for fun, what you had for lunch today? Yep. Phone number 0488883366. Reason for visit dentist, and I had an apple. Hold on. Did a kiddo let in the background? It seems there was an issue with booking that specific time slot. It might have just been taken. Let me check what's available around that time for you. A glitch. Let's try that again. The 10:30AM slot on April 13 is still available. And slot is still available. Let me book it for you once more.","start_word":209,"end_word":308,"sentiment":"neutral","sentiment_score":0.005303921643644571},{"text":"That was weird.","start_word":309,"end_word":311,"sentiment":"negative","sentiment_score":-0.41957518458366394},{"text":"I actually don't know if you can book that because it's a shared your technically, it's your calendar Oh. That I can I can view under my inbox? So I don't know if that'll actually work. Oh, okay. Fair enough. It seems there is a recurring issue booking the slot. Yeah. Okay. That's If what we viewing want. permissions might be affecting it, it's best I suggest we try one more time later or connect with a human agent. Is there anything else you'd need help with? No. Thanks. You can hang up, dude. Don't worry about","start_word":312,"end_word":408,"sentiment":"neutral","sentiment_score":-0.1360822502792496}],"average":{"sentiment":"neutral","sentiment_score":-0.03366704063893217}}}}