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My how are you doing today? No. No. No. No. Actually, my apologies. This is not my actual number. I'm having some problem with my phone. So this is a temporary number which I've got while I'm getting my main number fixed. You know? The joy of having multiple PABX servers might you know, just too many too many servers to play with. Yeah? Cool. Cool. Cool. Hey, Nick. Just quickly confirm. You got my other email. Yeah? I think. Okay. Yeah. No problem, mate. No problem. Any particular feedback or anything they have given? Interesting. Yeah? No problem, Ben. No problem, Nick. I think we just have to understand, you know, you pay peanuts, you get monkeys, and, you know, we'd all are not, you know, graded as monkeys. You know, we are all experienced professionals, you know, with with some bills to pay and businesses to run. So I don't know what the main customer but, anyways, that's totally up to them. You know? No. No. All good, Nick. Might. All good. Nick, can I ask you a quick question? Just out of curiosity, Mike, we are working with few other people in the service space, service delivery space. In regards to AI, how how is your journey in regards to AI? Where have you guys reached As an organization, as a whole, like, what are the guardrails in place? What are the governance in place? What is the solution in place? Have you started putting any AI agents, automation agents, agenting workflow things on those lines, right? Interesting. Interesting. We are working with some very, very big, well known brand names as well, to be honest, and, some very, very big names in, Queensland, to be very precise, and seeing lot of lot of a lot of solutions being kicked out. You know? So I just wanted to find out, you know, if that's something of who would be the right person in your organization to have a chat in regards to that? Okay. No problem, man. No problem. I thought I'll probably have your thoughts on what you think, you know, because, yeah. No worries, mate. No worries. And if there's anything else, Nick, please feel free to reach out, mate. Yeah? No. No. It's all mate, it's all part of the game. You know, you work on 10. You have to put in the hard work for 10 proposals to get one sale. You know, it's all just you're doing your job. We are doing our job, mate. So the yep. Yep. I'm sorry. Mate, it just who looks after your IT managed services? Okay. Netgear. Yeah. Yeah. Yeah. Yeah. Yep. Yep. Yep. Yeah. And NETGEAR is a direct competitor. We do the same thing. You know? A good good company, big company. You know? And they've got some good bills as well. So I'm not yeah. I think yeah. That's it's a good company. NETGEAR is a good company for sure. I would be very much appreciated, mate. I would really appreciate it, mate. Cool. Yep. You promise you're gonna put in an effort for me? Thank you, madam. Yeah. Yeah. No problem, madam. Like, who is the IT manager? Do you have an IT in house manager who looks up, you know, some sort of oh, okay. Who who was it? Okay. Oh, no. Okay. Okay. Yeah. You are a very good friend. Was it Jacob Punko in your yeah? All all good, man. All good. Cool. Cool. Cool. Alright, man. I think, hopefully, some place I will wait to hear from you and then one step at a time. Yeah? Right. No problem, Tali. Please don't have to apologize. It is my job to make sure that I keep supporting you. Yeah? Yep. No problem, mate. No problem. And, Nick, the more so specifically in the AI arena, the more the more traction which we which we are getting is in accounts automation, not in AI. You know? So in AI agents as well, you have the automate accounts automation where you have three PL matching. You have your accounts recon, accounts receivable, accounts payable. All that process of the accounting is now being lifted by AI agents. That that is the piece where we are trying to work with organizations of your size, 50 to 500, on how we can, you know, do that accounts automation. So more than the IT, I think it would be a conversation with a c c f finance guy, CFO kind of guy. So if you can speak to any CFO kind of guy, that will also be very helpful. Yeah. Thank you very much, my thank you very, very, very much, my friend. Alright, ma'am. Anytime, my friend. Anytime. Ciao, ciao. 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day. Good day. Good day. Good day. Good day, Nick.\n\nHow are you? Oh, not too bad, mate. Not too bad. Thanks for asking, Nick. My name is Rahul.\n\nRahul from TechnoWarm. My how are you doing today? No. No. No.\n\nNo. Actually, my apologies. This is not my actual number. I'm having some problem with my phone. So this is a temporary number which I've got while I'm getting my main number fixed.\n\nYou know? The joy of having multiple PABX servers might you know, just too many too many servers to play with. Yeah? Cool. Cool.\n\nCool. Hey, Nick. Just quickly confirm. You got my other email. Yeah?\n\nI think. Okay. Yeah. No problem, mate. No problem.\n\nAny particular feedback or anything they have given? Interesting. Yeah? No problem, Ben. No problem, Nick.\n\nI think we just have to understand, you know, you pay peanuts, you get monkeys, and, you know, we'd all are not, you know, graded as monkeys. You know, we are all experienced professionals, you know, with with some bills to pay and businesses to run. So I don't know what the main customer but, anyways, that's totally up to them. You know? No.\n\nNo. All good, Nick. Might. All good. Nick, can I ask you a quick question?\n\nJust out of curiosity, Mike, we are working with few other people in the service space, service delivery space. In regards to AI, how how is your journey in regards to AI? Where have you guys reached As an organization, as a whole, like, what are the guardrails in place? What are the governance in place? What is the solution in place?\n\nHave you started putting any AI agents, automation agents, agenting workflow things on those lines, right? Interesting. Interesting. We are working with some very, very big, well known brand names as well, to be honest, and, some very, very big names in, Queensland, to be very precise, and seeing lot of lot of a lot of solutions being kicked out. You know?\n\nSo I just wanted to find out, you know, if that's something of who would be the right person in your organization to have a chat in regards to that? Okay. No problem, man. No problem. I thought I'll probably have your thoughts on what you think, you know, because, yeah.\n\nNo worries, mate. No worries. And if there's anything else, Nick, please feel free to reach out, mate. Yeah? No.\n\nNo. It's all mate, it's all part of the game. You know, you work on 10. You have to put in the hard work for 10 proposals to get one sale. You know, it's all just you're doing your job.\n\nWe are doing our job, mate. So the yep. Yep. I'm sorry. Mate, it just who looks after your IT managed services?\n\nOkay. Netgear. Yeah. Yeah. Yeah.\n\nYeah. Yep. Yep. Yep. Yeah.\n\nAnd NETGEAR is a direct competitor. We do the same thing. You know? A good good company, big company. You know?\n\nAnd they've got some good bills as well. So I'm not yeah. I think yeah. That's it's a good company. NETGEAR is a good company for sure.\n\nI would be very much appreciated, mate. I would really appreciate it, mate. Cool. Yep. You promise you're gonna put in an effort for me?\n\nThank you, madam. Yeah. Yeah. No problem, madam. Like, who is the IT manager?\n\nDo you have an IT in house manager who looks up, you know, some sort of oh, okay. Who who was it? Okay. Oh, no. Okay.\n\nOkay. Yeah. You are a very good friend. Was it Jacob Punko in your yeah? All all good, man.\n\nAll good. Cool. Cool. Cool. Alright, man.\n\nI think, hopefully, some place I will wait to hear from you and then one step at a time. Yeah? Right. No problem, Tali. Please don't have to apologize.\n\nIt is my job to make sure that I keep supporting you. Yeah? Yep. No problem, mate. No problem.\n\nAnd, Nick, the more so specifically in the AI arena, the more the more traction which we which we are getting is in accounts automation, not in AI. You know? So in AI agents as well, you have the automate accounts automation where you have three PL matching. You have your accounts recon, accounts receivable, accounts payable. All that process of the accounting is now being lifted by AI agents.\n\nThat that is the piece where we are trying to work with organizations of your size, 50 to 500, on how we can, you know, do that accounts automation. So more than the IT, I think it would be a conversation with a c c f finance guy, CFO kind of guy. So if you can speak to any CFO kind of guy, that will also be very helpful. Yeah. Thank you very much, my thank you very, very, very much, my friend.\n\nAlright, ma'am. Anytime, my friend. Anytime. Ciao, ciao. Bye.","paragraphs":[{"sentences":[{"text":"Good day.","start":3.04,"end":3.52,"sentiment":"positive","sentiment_score":0.4294397383928299},{"text":"Good day.","start":3.52,"end":3.9199998,"sentiment":"positive","sentiment_score":0.44739145040512085},{"text":"Good day.","start":3.9199998,"end":4.08,"sentiment":"positive","sentiment_score":0.4498930722475052},{"text":"Good day.","start":4.08,"end":4.3999996,"sentiment":"positive","sentiment_score":0.4394511580467224},{"text":"Good day, Nick.","start":4.3999996,"end":5.12,"sentiment":"positive","sentiment_score":0.4624777138233185}],"sentiment":"positive","sentiment_score":0.4472530890594829,"num_words":11,"start":3.04,"end":5.12},{"sentences":[{"text":"How are you?","start":5.12,"end":6.1,"sentiment":"positive","sentiment_score":0.3577079772949219},{"text":"Oh, not too bad, mate.","start":8.48,"end":9.84,"sentiment":"neutral","sentiment_score":0.1838461637496948},{"text":"Not too bad.","start":9.84,"end":10.4,"sentiment":"neutral","sentiment_score":0.21078876654307047},{"text":"Thanks for asking, Nick.","start":10.4,"end":11.679999,"sentiment":"positive","sentiment_score":0.48645371198654175},{"text":"My name is Rahul.","start":11.679999,"end":12.98,"sentiment":"neutral","sentiment_score":0.19489889964461327}],"sentiment":"neutral","sentiment_score":0.28158586825195114,"num_words":19,"start":5.12,"end":12.98},{"sentences":[{"text":"Rahul from TechnoWarm.","start":13.28,"end":14.655,"sentiment":"neutral","sentiment_score":0.21867002050081888},{"text":"My how are you doing today?","start":14.715,"end":16.175,"sentiment":"neutral","sentiment_score":0.17967046797275543},{"text":"No.","start":20.635,"end":20.875,"sentiment":"neutral","sentiment_score":-0.19663625955581665},{"text":"No.","start":20.875,"end":21.035,"sentiment":"neutral","sentiment_score":-0.20598015189170835},{"text":"No.","start":21.035,"end":21.275,"sentiment":"neutral","sentiment_score":-0.21913567185401917}],"sentiment":"neutral","sentiment_score":0.09269006550312042,"num_words":12,"start":13.28,"end":21.275},{"sentences":[{"text":"No.","start":21.275,"end":21.355,"sentiment":"neutral","sentiment_score":-0.2337251901626587},{"text":"Actually, my apologies.","start":21.355,"end":23.134998,"sentiment":"neutral","sentiment_score":-0.27433014412720996},{"text":"This is not my actual number.","start":23.275,"end":25.435,"sentiment":"negative","sentiment_score":-0.34467191994190216},{"text":"I'm having some problem with my phone.","start":25.435,"end":27.115,"sentiment":"negative","sentiment_score":-0.36654390181813923},{"text":"So this is a temporary number which I've got while I'm getting my main number fixed.","start":27.115,"end":31.630001,"sentiment":"neutral","sentiment_score":-0.2275718403980136}],"sentiment":"neutral","sentiment_score":-0.28277890609972406,"num_words":33,"start":21.275,"end":31.630001},{"sentences":[{"text":"You know?","start":31.630001,"end":32.29,"sentiment":"neutral","sentiment_score":-0.1299552582204342},{"text":"The joy of having multiple PABX servers might you know, just too many too many servers to play with.","start":34.27,"end":40.190002,"sentiment":"neutral","sentiment_score":0.07205945920003087},{"text":"Yeah?","start":40.190002,"end":40.395,"sentiment":"neutral","sentiment_score":0.0658423900604248},{"text":"Cool.","start":42.395,"end":42.795002,"sentiment":"neutral","sentiment_score":0.27029550075531006},{"text":"Cool.","start":42.795002,"end":42.955,"sentiment":"neutral","sentiment_score":0.2680933475494385}],"sentiment":"neutral","sentiment_score":0.07139376861353715,"num_words":24,"start":31.630001,"end":42.955},{"sentences":[{"text":"Cool.","start":42.955,"end":43.275,"sentiment":"neutral","sentiment_score":0.2213789075613022},{"text":"Hey, Nick.","start":43.275,"end":43.835,"sentiment":"neutral","sentiment_score":0.11063506454229355},{"text":"Just quickly confirm.","start":43.835,"end":44.875,"sentiment":"neutral","sentiment_score":0.10919790714979172},{"text":"You got my other email.","start":44.875,"end":46.235,"sentiment":"neutral","sentiment_score":0.0553956463932991},{"text":"Yeah?","start":46.235,"end":46.715,"sentiment":"neutral","sentiment_score":0.025508414953947067}],"sentiment":"neutral","sentiment_score":0.08939411708464225,"num_words":12,"start":42.955,"end":46.715},{"sentences":[{"text":"I think.","start":46.715,"end":47.295,"sentiment":"neutral","sentiment_score":0.021595112048089504},{"text":"Okay.","start":49.355,"end":49.855,"sentiment":"neutral","sentiment_score":0.029613759368658062},{"text":"Yeah.","start":50.715,"end":51.215,"sentiment":"neutral","sentiment_score":0.0008092029020190239},{"text":"No problem, mate.","start":56.16,"end":57.04,"sentiment":"neutral","sentiment_score":0.06961312020818393},{"text":"No problem.","start":57.04,"end":57.780003,"sentiment":"neutral","sentiment_score":0.06029243394732475}],"sentiment":"neutral","sentiment_score":0.044781934987339705,"num_words":9,"start":46.715,"end":57.780003},{"sentences":[{"text":"Any particular feedback or anything they have given?","start":58.0,"end":61.06,"sentiment":"neutral","sentiment_score":0.0217304362449795},{"text":"Interesting.","start":94.975006,"end":95.475006,"sentiment":"neutral","sentiment_score":-0.18415597081184387},{"text":"Yeah?","start":95.695,"end":96.195,"sentiment":"neutral","sentiment_score":-0.12581081688404083},{"text":"No problem, Ben.","start":109.420006,"end":110.78,"sentiment":"neutral","sentiment_score":0.01804021994272868},{"text":"No problem, Nick.","start":110.78,"end":111.58,"sentiment":"neutral","sentiment_score":0.07118751853704453}],"sentiment":"neutral","sentiment_score":0.008222494856454432,"num_words":16,"start":58.0,"end":111.58},{"sentences":[{"text":"I think we just have to understand, you know, you pay peanuts, you get monkeys, and, you know, we'd all are not, you know, graded as monkeys.","start":111.58,"end":121.020004,"sentiment":"neutral","sentiment_score":-0.12297266721725464},{"text":"You know, we are all experienced professionals, you know, with with some bills to pay and businesses to run.","start":121.020004,"end":127.485,"sentiment":"neutral","sentiment_score":-0.014654666381446938},{"text":"So I don't know what the main customer but, anyways, that's totally up to them.","start":127.485,"end":131.805,"sentiment":"neutral","sentiment_score":-0.06704796180129051},{"text":"You know?","start":131.805,"end":132.385,"sentiment":"neutral","sentiment_score":-0.010804672725498678},{"text":"No.","start":141.43001,"end":141.59,"sentiment":"neutral","sentiment_score":-0.0787172019481659}],"sentiment":"neutral","sentiment_score":-0.07351166641456075,"num_words":64,"start":111.58,"end":141.59},{"sentences":[{"text":"No.","start":141.59,"end":141.83,"sentiment":"neutral","sentiment_score":-0.033786505460739136},{"text":"All good, Nick.","start":141.83,"end":142.55,"sentiment":"neutral","sentiment_score":0.195446307460467},{"text":"Might.","start":142.55,"end":142.79001,"sentiment":"neutral","sentiment_score":0.28398555517196655},{"text":"All good.","start":142.79001,"end":143.35,"sentiment":"neutral","sentiment_score":0.2811923399567604},{"text":"Nick, can I ask you a quick question?","start":143.35,"end":145.13,"sentiment":"neutral","sentiment_score":0.05755564710125327}],"sentiment":"neutral","sentiment_score":0.12395785525441169,"num_words":15,"start":141.59,"end":145.13},{"sentences":[{"text":"Just out of curiosity, Mike, we are working with few other people in the service space, service delivery space.","start":147.11,"end":155.055,"sentiment":"neutral","sentiment_score":0.05233882093115857},{"text":"In regards to AI, how how is your journey in regards to AI?","start":156.47499,"end":160.795,"sentiment":"neutral","sentiment_score":0.07905252736348373},{"text":"Where have you guys reached As an organization, as a whole, like, what are the guardrails in place?","start":160.795,"end":170.75,"sentiment":"neutral","sentiment_score":0.04031473294728332},{"text":"What are the governance in place?","start":170.75,"end":173.23,"sentiment":"neutral","sentiment_score":0.030445061003168423},{"text":"What is the solution in place?","start":173.23,"end":174.27,"sentiment":"neutral","sentiment_score":0.03238228025535742}],"sentiment":"neutral","sentiment_score":0.05039918861321865,"num_words":62,"start":147.11,"end":174.27},{"sentences":[{"text":"Have you started putting any AI agents, automation agents, agenting workflow things on those lines, right?","start":174.27,"end":179.57,"sentiment":"neutral","sentiment_score":0.018836087314411998},{"text":"Interesting.","start":200.31999,"end":200.81999,"sentiment":"neutral","sentiment_score":0.022297989577054977},{"text":"Interesting.","start":201.12,"end":201.59999,"sentiment":"neutral","sentiment_score":0.028423095121979713},{"text":"We are working with some very, very big, well known brand names as well, to be honest, and, some very, very big names in, Queensland, to be very precise, and seeing lot of lot of a lot of solutions being kicked out.","start":201.59999,"end":220.215,"sentiment":"neutral","sentiment_score":-0.10047170692788703},{"text":"You know?","start":220.215,"end":220.955,"sentiment":"neutral","sentiment_score":-0.08831632509827614}],"sentiment":"neutral","sentiment_score":-0.06523138482964808,"num_words":62,"start":174.27,"end":220.955},{"sentences":[{"text":"So I just wanted to find out, you know, if that's something of who would be the right person in your organization to have a chat in regards to that?","start":221.175,"end":231.29,"sentiment":"neutral","sentiment_score":0.09279946703463793},{"text":"Okay.","start":235.59,"end":236.09,"sentiment":"neutral","sentiment_score":-0.1214391216635704},{"text":"No problem, man.","start":250.405,"end":251.125,"sentiment":"neutral","sentiment_score":0.1164497584104538},{"text":"No problem.","start":251.125,"end":251.405,"sentiment":"neutral","sentiment_score":0.21143776178359985},{"text":"I thought I'll probably have your thoughts on what you think, you know, because, yeah.","start":251.405,"end":261.7,"sentiment":"neutral","sentiment_score":0.220901154478391}],"sentiment":"neutral","sentiment_score":0.1323193530460783,"num_words":51,"start":221.175,"end":261.7},{"sentences":[{"text":"No worries, mate.","start":261.7,"end":262.5,"sentiment":"neutral","sentiment_score":0.2592707773049672},{"text":"No worries.","start":262.5,"end":263.16,"sentiment":"neutral","sentiment_score":0.21661321818828583},{"text":"And if there's anything else, Nick, please feel free to reach out, mate.","start":263.3,"end":267.06,"sentiment":"neutral","sentiment_score":0.23385130785978758},{"text":"Yeah?","start":267.06,"end":267.56,"sentiment":"neutral","sentiment_score":0.1400071382522583},{"text":"No.","start":272.16498,"end":272.32498,"sentiment":"neutral","sentiment_score":-0.1451251655817032}],"sentiment":"neutral","sentiment_score":0.21229938715696334,"num_words":20,"start":261.7,"end":272.32498},{"sentences":[{"text":"No.","start":272.32498,"end":272.565,"sentiment":"neutral","sentiment_score":-0.18295669555664065},{"text":"It's all mate, it's all part of the game.","start":272.565,"end":279.525,"sentiment":"neutral","sentiment_score":-0.0700944463411967},{"text":"You know, you work on 10.","start":279.525,"end":281.205,"sentiment":"neutral","sentiment_score":-0.05447337031364441},{"text":"You have to put in the hard work for 10 proposals to get one sale.","start":281.205,"end":284.645,"sentiment":"neutral","sentiment_score":-0.1985581969221433},{"text":"You know, it's all just you're doing your job.","start":284.645,"end":286.93,"sentiment":"neutral","sentiment_score":-0.041466156020760536}],"sentiment":"neutral","sentiment_score":-0.11230538231320679,"num_words":40,"start":272.32498,"end":286.93},{"sentences":[{"text":"We are doing our job, mate.","start":286.93,"end":288.31,"sentiment":"neutral","sentiment_score":0.03722344276805719},{"text":"So the yep.","start":289.97,"end":292.29,"sentiment":"neutral","sentiment_score":0.04386268307765325},{"text":"Yep.","start":292.29,"end":292.53,"sentiment":"neutral","sentiment_score":0.01875365525484085},{"text":"I'm sorry.","start":292.53,"end":293.11002,"sentiment":"neutral","sentiment_score":-0.0337594598531723},{"text":"Mate, it just who looks after your IT managed services?","start":293.41,"end":296.39,"sentiment":"neutral","sentiment_score":-0.030227725952863695}],"sentiment":"neutral","sentiment_score":0.00017664463005282661,"num_words":22,"start":286.93,"end":296.39},{"sentences":[{"text":"Okay.","start":308.165,"end":308.405,"sentiment":"neutral","sentiment_score":0.002640262246131897},{"text":"Netgear.","start":308.405,"end":308.905,"sentiment":"neutral","sentiment_score":-0.00415763258934021},{"text":"Yeah.","start":308.965,"end":309.205,"sentiment":"neutral","sentiment_score":0.008521134965121746},{"text":"Yeah.","start":309.205,"end":309.365,"sentiment":"neutral","sentiment_score":0.01012016274034977},{"text":"Yeah.","start":309.365,"end":309.60498,"sentiment":"neutral","sentiment_score":0.01262960210442543}],"sentiment":"neutral","sentiment_score":0.005950705893337726,"num_words":5,"start":308.165,"end":309.60498},{"sentences":[{"text":"Yeah.","start":309.60498,"end":310.10498,"sentiment":"neutral","sentiment_score":0.019482944160699844},{"text":"Yep.","start":322.43,"end":322.93,"sentiment":"neutral","sentiment_score":0.03695891052484512},{"text":"Yep.","start":323.15,"end":323.65,"sentiment":"neutral","sentiment_score":0.03555373102426529},{"text":"Yep.","start":324.195,"end":324.595,"sentiment":"neutral","sentiment_score":0.026749221608042717},{"text":"Yeah.","start":324.595,"end":324.755,"sentiment":"neutral","sentiment_score":0.03555990010499954}],"sentiment":"neutral","sentiment_score":0.030860941484570505,"num_words":5,"start":309.60498,"end":324.755},{"sentences":[{"text":"And NETGEAR is a direct competitor.","start":324.755,"end":326.375,"sentiment":"neutral","sentiment_score":0.012583265857150158},{"text":"We do the same thing.","start":326.435,"end":327.315,"sentiment":"neutral","sentiment_score":0.05458997339010239},{"text":"You know?","start":327.315,"end":327.555,"sentiment":"neutral","sentiment_score":0.08682402595877647},{"text":"A good good company, big company.","start":327.555,"end":329.33502,"sentiment":"positive","sentiment_score":0.3552914435664813},{"text":"You know?","start":329.39502,"end":329.715,"sentiment":"neutral","sentiment_score":0.07183908857405186}],"sentiment":"neutral","sentiment_score":0.13321544535990273,"num_words":21,"start":324.755,"end":329.715},{"sentences":[{"text":"And they've got some good bills as well.","start":329.715,"end":332.355,"sentiment":"positive","sentiment_score":0.4589330889284611},{"text":"So I'm not yeah.","start":332.355,"end":333.315,"sentiment":"neutral","sentiment_score":0.01707170670852065},{"text":"I think yeah.","start":333.315,"end":333.95502,"sentiment":"neutral","sentiment_score":0.13043972849845886},{"text":"That's it's a good company.","start":333.95502,"end":335.075,"sentiment":"positive","sentiment_score":0.5114077627658844},{"text":"NETGEAR is a good company for sure.","start":335.075,"end":336.855,"sentiment":"positive","sentiment_score":0.5103177555969783}],"sentiment":"positive","sentiment_score":0.38001236395427473,"num_words":27,"start":329.715,"end":336.855},{"sentences":[{"text":"I would be very much appreciated, mate.","start":354.415,"end":356.415,"sentiment":"positive","sentiment_score":0.4887361058167049},{"text":"I would really appreciate it, mate.","start":356.415,"end":358.11502,"sentiment":"positive","sentiment_score":0.44109387695789337},{"text":"Cool.","start":359.855,"end":360.355,"sentiment":"neutral","sentiment_score":0.07780732214450836},{"text":"Yep.","start":364.89,"end":365.39,"sentiment":"neutral","sentiment_score":0.06983980536460876},{"text":"You promise you're gonna put in an effort for me?","start":365.53,"end":368.11002,"sentiment":"neutral","sentiment_score":0.0703866384923458}],"sentiment":"neutral","sentiment_score":0.2767691805958748,"num_words":25,"start":354.415,"end":368.11002},{"sentences":[{"text":"Thank you, madam.","start":370.33002,"end":371.47,"sentiment":"neutral","sentiment_score":0.005000267798701923},{"text":"Yeah.","start":373.13,"end":373.63,"sentiment":"neutral","sentiment_score":-0.007578670978546143},{"text":"Yeah.","start":374.81,"end":375.13,"sentiment":"neutral","sentiment_score":0.005895546637475491},{"text":"No problem, madam.","start":375.13,"end":376.11002,"sentiment":"neutral","sentiment_score":-0.005796283483505249},{"text":"Like, who is the IT manager?","start":376.425,"end":377.625,"sentiment":"neutral","sentiment_score":-0.024749625474214554}],"sentiment":"neutral","sentiment_score":-0.010897780302911997,"num_words":14,"start":370.33002,"end":377.625},{"sentences":[{"text":"Do you have an IT in house manager who looks up, you know, some sort of oh, okay.","start":377.625,"end":387.225,"sentiment":"neutral","sentiment_score":-0.04219749921725856},{"text":"Who who was it?","start":387.225,"end":388.47,"sentiment":"neutral","sentiment_score":-0.02279778616502881},{"text":"Okay.","start":393.35,"end":393.85,"sentiment":"neutral","sentiment_score":-0.03348600119352341},{"text":"Oh, no.","start":395.75,"end":396.57,"sentiment":"neutral","sentiment_score":-0.0920436829328537},{"text":"Okay.","start":397.59,"end":397.91,"sentiment":"neutral","sentiment_score":-0.033965181559324265}],"sentiment":"neutral","sentiment_score":-0.042395564584204785,"num_words":26,"start":377.625,"end":397.91},{"sentences":[{"text":"Okay.","start":397.91,"end":398.41,"sentiment":"neutral","sentiment_score":-0.03139905631542206},{"text":"Yeah.","start":410.01498,"end":410.51498,"sentiment":"neutral","sentiment_score":-0.026896389201283455},{"text":"You are a very good friend.","start":417.07,"end":418.51,"sentiment":"positive","sentiment_score":0.5229487816492716},{"text":"Was it Jacob Punko in your yeah?","start":418.51,"end":421.73,"sentiment":"neutral","sentiment_score":0.06336781914745059},{"text":"All all good, man.","start":428.145,"end":432.865,"sentiment":"neutral","sentiment_score":0.22193346126005054}],"sentiment":"neutral","sentiment_score":0.23214241176059372,"num_words":19,"start":397.91,"end":432.865},{"sentences":[{"text":"All good.","start":432.865,"end":433.525,"sentiment":"positive","sentiment_score":0.41070596873760223},{"text":"Cool.","start":434.065,"end":434.465,"sentiment":"positive","sentiment_score":0.3818510174751282},{"text":"Cool.","start":434.465,"end":434.785,"sentiment":"neutral","sentiment_score":0.33093738555908203},{"text":"Cool.","start":434.785,"end":435.285,"sentiment":"neutral","sentiment_score":0.2767729163169861},{"text":"Alright, man.","start":435.50497,"end":436.22498,"sentiment":"neutral","sentiment_score":0.1876930147409439}],"sentiment":"neutral","sentiment_score":0.3123370409011841,"num_words":7,"start":432.865,"end":436.22498},{"sentences":[{"text":"I think, hopefully, some place I will wait to hear from you and then one step at a time.","start":436.22498,"end":441.50497,"sentiment":"neutral","sentiment_score":0.12717355944608388},{"text":"Yeah?","start":441.50497,"end":441.99,"sentiment":"neutral","sentiment_score":0.08133725821971893},{"text":"Right.","start":446.06998,"end":446.38998,"sentiment":"neutral","sentiment_score":0.07475657761096954},{"text":"No problem, Tali.","start":446.38998,"end":447.43,"sentiment":"neutral","sentiment_score":0.16994554797808328},{"text":"Please don't have to apologize.","start":447.43,"end":448.63,"sentiment":"neutral","sentiment_score":0.05927098840475083}],"sentiment":"neutral","sentiment_score":0.11650286383669951,"num_words":29,"start":436.22498,"end":448.63},{"sentences":[{"text":"It is my job to make sure that I keep supporting you.","start":448.63,"end":451.19,"sentiment":"neutral","sentiment_score":0.2208330382903417},{"text":"Yeah?","start":451.19,"end":451.69,"sentiment":"neutral","sentiment_score":0.12700951099395752},{"text":"Yep.","start":453.34998,"end":453.84998,"sentiment":"positive","sentiment_score":0.3633615970611572},{"text":"No problem, mate.","start":454.55,"end":455.43,"sentiment":"neutral","sentiment_score":0.2104451855023702},{"text":"No problem.","start":455.43,"end":456.06998,"sentiment":"neutral","sentiment_score":0.16201026737689972}],"sentiment":"neutral","sentiment_score":0.21556440309474342,"num_words":19,"start":448.63,"end":456.06998},{"sentences":[{"text":"And, Nick, the more so specifically in the AI arena, the more the more traction which we which we are getting is in accounts automation, not in AI.","start":456.06998,"end":469.73502,"sentiment":"neutral","sentiment_score":0.09757373801299504},{"text":"You know?","start":469.73502,"end":470.05502,"sentiment":"neutral","sentiment_score":0.05178164131939411},{"text":"So in AI agents as well, you have the automate accounts automation where you have three PL matching.","start":470.05502,"end":474.69998,"sentiment":"neutral","sentiment_score":0.12120250778065787},{"text":"You have your accounts recon, accounts receivable, accounts payable.","start":474.69998,"end":477.75998,"sentiment":"neutral","sentiment_score":0.09154013295968373},{"text":"All that process of the accounting is now being lifted by AI agents.","start":477.81998,"end":483.105,"sentiment":"neutral","sentiment_score":0.0766665107355668}],"sentiment":"neutral","sentiment_score":0.09768284176077162,"num_words":70,"start":456.06998,"end":483.105},{"sentences":[{"text":"That that is the piece where we are trying to work with organizations of your size, 50 to 500, on how we can, you know, do that accounts automation.","start":484.625,"end":494.405,"sentiment":"neutral","sentiment_score":0.11622895762838166},{"text":"So more than the IT, I think it would be a conversation with a c c f finance guy, CFO kind of guy.","start":494.545,"end":502.49,"sentiment":"neutral","sentiment_score":0.07614151582769725},{"text":"So if you can speak to any CFO kind of guy, that will also be very helpful.","start":504.15,"end":508.38998,"sentiment":"neutral","sentiment_score":0.12074235651422949},{"text":"Yeah.","start":508.38998,"end":508.88998,"sentiment":"neutral","sentiment_score":0.06556080281734467},{"text":"Thank you very much, my thank you very, very, very much, my friend.","start":513.925,"end":517.2509,"sentiment":"positive","sentiment_score":0.45972149876447826}],"sentiment":"neutral","sentiment_score":0.1592343973826213,"num_words":83,"start":484.625,"end":517.2509},{"sentences":[{"text":"Alright, ma'am.","start":519.1709,"end":519.9909,"sentiment":"neutral","sentiment_score":0.2956553101539612},{"text":"Anytime, my friend.","start":520.4509,"end":523.2509,"sentiment":"neutral","sentiment_score":0.13474570959806442},{"text":"Anytime.","start":523.2509,"end":523.7509,"sentiment":"neutral","sentiment_score":0.2665017247200012},{"text":"Ciao, ciao.","start":523.8909,"end":524.4509,"sentiment":"positive","sentiment_score":0.39854931831359863},{"text":"Bye.","start":524.4509,"end":524.9509,"sentiment":"neutral","sentiment_score":0.28468185663223267}],"sentiment":"neutral","sentiment_score":0.26042555189794964,"num_words":9,"start":519.1709,"end":524.9509}]}}]},{"alternatives":[{"transcript":"Hi. This is Nick speaking. I'm good. Thanks. How are you? Yes. Yeah. I'm good. I remember who it was. Sorry. I just didn't have your number saved. Hi, Ken. Hi. Yeah. I did. Yes. So I forwarded that on. I have been meaning to get back to you. I think the clients decided to go in another direction. Just I don't know how much they were kind of expecting the setup of this Krenz to cost, but I think they're in discussion to kind of just do it internally with their IT team or something now. But, yeah, I I kind of got similar, like, when I went to Duance directly, like, they were kind of similar with their pricing as well. So, yeah, I've honestly, it's it's I don't know how much they're expecting it to cost, but, apparently, all the quotes I've gone to so far have been too high for them. Yeah. Like I said, I I don't know if they expected it to just, you know, cost $200 or something, but it's kind of the fit yeah. It's the feedback that I've gotten that they said the pricing's too high on it. Yes. Yep. No apologies. I haven't been in touch. You know, I was just yeah. I've had a fair bit going on, But, yeah, sorry that I didn't end up getting back to your email. Mhmm. Internally. Look. Not that I'm aware of. That's like I said, you know, there might be I know that, you know, we hired, like, an AI specialist at the start of the year or something, but I'm not really sure what that is in terms of, like, what infrastructure actually get passed on to, like, the construction team and and whatever else. Yep. Mhmm. Yep. Look, in all honesty, I'm not entirely sure. Like I said, you know, like, I I don't know if that would kinda go to our director or if it would go to, like, someone, you know, kind of working in our AI or IT space or something like that. But, yeah, the the honest answer is I I don't know. Yep. No. I I do appreciate it, and I apologize for any time wasting. If if if it's any if it's any consolation, they wasted a lot of my time as well. Yep. No. Look. I appreciate it. Okay. You go. Again, like, so we we recently, we don't have an IT manager locally anymore. We have a lot of our IT services internally through Netia now. Yep. But I'm yeah. I I don't know if they're looking to advertise that role again or something or what their plan is, but I know that we're outsourcing a lot of, like, our internal IT support to NETIO now. Yeah. Okay. Yep. Yep. But look, if I'll see what information I can dig up, but like I said, it's not really my my place in the business to kinda know too much about, like, the the AI and IT infrastructure and stuff. But if there is something that comes up, I'll definitely let you know. Yeah. Okay. Well, look. Let me let me talk to some people, and I'll see what contact information I can pass on. Yeah. Definitely. Yep. I don't know who to talk to, but, yeah, I'll start the conversation somewhere. No. He he we just he just parted ways with the company. Yep. So the his name was Jake. I I forget what his last name is, but he like, literally in the last week or two, he's he's parted ways with the company. So, yeah, so, again, that probably would have been the person I would have gotten you in touch with. But, like I said, he's no longer with us, and I don't know if they're advertising that role now that we kind of have that external support or what the kind of plan is in all honesty. But if if something does come up, we'll do some digging for you, and I'll let you know. No. It started with a b. I think it was, like, Jake. Yeah. I something starting with b. I can't remember what his full last name was. Okay. Sounds good. Again, apologies for any time wasting. Yeah. Okay. I appreciate that. Thank you all. Right. Okay. No worries. We I'll I'll pass on some contact information once I know a bit more. Okay. No worries. Well, thank you for your time, and, yeah, I'll hopefully be in touch soon. Okay. Thanks, mate. 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This is Nick speaking. I'm good. Thanks. How are you?\n\nYes. Yeah. I'm good. I remember who it was. Sorry.\n\nI just didn't have your number saved. Hi, Ken. Hi. Yeah. I did.\n\nYes. So I forwarded that on. I have been meaning to get back to you. I think the clients decided to go in another direction. Just I don't know how much they were kind of expecting the setup of this Krenz to cost, but I think they're in discussion to kind of just do it internally with their IT team or something now.\n\nBut, yeah, I I kind of got similar, like, when I went to Duance directly, like, they were kind of similar with their pricing as well. So, yeah, I've honestly, it's it's I don't know how much they're expecting it to cost, but, apparently, all the quotes I've gone to so far have been too high for them. Yeah. Like I said, I I don't know if they expected it to just, you know, cost $200 or something, but it's kind of the fit yeah. It's the feedback that I've gotten that they said the pricing's too high on it.\n\nYes. Yep. No apologies. I haven't been in touch. You know, I was just yeah.\n\nI've had a fair bit going on, But, yeah, sorry that I didn't end up getting back to your email. Mhmm. Internally. Look. Not that I'm aware of.\n\nThat's like I said, you know, there might be I know that, you know, we hired, like, an AI specialist at the start of the year or something, but I'm not really sure what that is in terms of, like, what infrastructure actually get passed on to, like, the construction team and and whatever else. Yep. Mhmm. Yep. Look, in all honesty, I'm not entirely sure.\n\nLike I said, you know, like, I I don't know if that would kinda go to our director or if it would go to, like, someone, you know, kind of working in our AI or IT space or something like that. But, yeah, the the honest answer is I I don't know. Yep. No. I I do appreciate it, and I apologize for any time wasting.\n\nIf if if it's any if it's any consolation, they wasted a lot of my time as well. Yep. No. Look. I appreciate it.\n\nOkay. You go. Again, like, so we we recently, we don't have an IT manager locally anymore. We have a lot of our IT services internally through Netia now. Yep.\n\nBut I'm yeah. I I don't know if they're looking to advertise that role again or something or what their plan is, but I know that we're outsourcing a lot of, like, our internal IT support to NETIO now. Yeah. Okay. Yep.\n\nYep. But look, if I'll see what information I can dig up, but like I said, it's not really my my place in the business to kinda know too much about, like, the the AI and IT infrastructure and stuff. But if there is something that comes up, I'll definitely let you know. Yeah. Okay.\n\nWell, look. Let me let me talk to some people, and I'll see what contact information I can pass on. Yeah. Definitely. Yep.\n\nI don't know who to talk to, but, yeah, I'll start the conversation somewhere. No. He he we just he just parted ways with the company. Yep. So the his name was Jake.\n\nI I forget what his last name is, but he like, literally in the last week or two, he's he's parted ways with the company. So, yeah, so, again, that probably would have been the person I would have gotten you in touch with. But, like I said, he's no longer with us, and I don't know if they're advertising that role now that we kind of have that external support or what the kind of plan is in all honesty. But if if something does come up, we'll do some digging for you, and I'll let you know. No.\n\nIt started with a b. I think it was, like, Jake. Yeah. I something starting with b. I can't remember what his full last name was.\n\nOkay. Sounds good. Again, apologies for any time wasting. Yeah. Okay.\n\nI appreciate that. Thank you all. Right. Okay. No worries.\n\nWe I'll I'll pass on some contact information once I know a bit more. Okay. No worries. Well, thank you for your time, and, yeah, I'll hopefully be in touch soon. Okay.\n\nThanks, mate. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.059460412710905075},{"text":"This is Nick speaking.","start":0.79999995,"end":1.86,"sentiment":"neutral","sentiment_score":0.06190890911966562},{"text":"I'm good.","start":6.24,"end":6.7999997,"sentiment":"positive","sentiment_score":0.4915982782840729},{"text":"Thanks.","start":6.7999997,"end":7.04,"sentiment":"positive","sentiment_score":0.5415656566619873},{"text":"How are you?","start":7.04,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.28670865297317505}],"sentiment":"neutral","sentiment_score":0.24472583830356598,"num_words":11,"start":0.64,"end":7.7799997},{"sentences":[{"text":"Yes.","start":15.36,"end":15.765,"sentiment":"neutral","sentiment_score":0.1669706404209137},{"text":"Yeah.","start":16.405,"end":16.725,"sentiment":"neutral","sentiment_score":0.17136812210083008},{"text":"I'm good.","start":16.725,"end":17.125,"sentiment":"neutral","sentiment_score":0.2901576906442642},{"text":"I remember who it was.","start":17.125,"end":18.165,"sentiment":"neutral","sentiment_score":0.09799807071685791},{"text":"Sorry.","start":18.165,"end":18.405,"sentiment":"neutral","sentiment_score":-0.12450600415468216}],"sentiment":"neutral","sentiment_score":0.12841384932398797,"num_words":10,"start":15.36,"end":18.405},{"sentences":[{"text":"I just didn't have your number saved.","start":18.405,"end":19.945,"sentiment":"neutral","sentiment_score":-0.1686427550656455},{"text":"Hi, Ken.","start":32.66,"end":33.06,"sentiment":"neutral","sentiment_score":-0.016565154306590557},{"text":"Hi.","start":33.06,"end":33.56,"sentiment":"neutral","sentiment_score":0.004315221682190895},{"text":"Yeah.","start":40.9,"end":41.4,"sentiment":"neutral","sentiment_score":0.1223856955766678},{"text":"I did.","start":47.655,"end":48.215,"sentiment":"neutral","sentiment_score":0.05972408317029476}],"sentiment":"neutral","sentiment_score":-0.07442157772871164,"num_words":13,"start":18.405,"end":48.215},{"sentences":[{"text":"Yes.","start":48.215,"end":48.615,"sentiment":"neutral","sentiment_score":0.04959625005722046},{"text":"So I forwarded that on.","start":48.615,"end":50.235,"sentiment":"neutral","sentiment_score":0.03403993174433708},{"text":"I have been meaning to get back to you.","start":50.455,"end":52.295002,"sentiment":"neutral","sentiment_score":-0.0036684340900844997},{"text":"I think the clients decided to go in another direction.","start":52.295002,"end":55.355,"sentiment":"neutral","sentiment_score":-0.04107273854315281},{"text":"Just I don't know how much they were kind of expecting the setup of this Krenz to cost, but I think they're in discussion to kind of just do it internally with their IT team or something now.","start":62.870003,"end":71.770004,"sentiment":"neutral","sentiment_score":-0.1374301826091189}],"sentiment":"neutral","sentiment_score":-0.0864491162319032,"num_words":63,"start":48.215,"end":71.770004},{"sentences":[{"text":"But, yeah, I I kind of got similar, like, when I went to Duance directly, like, they were kind of similar with their pricing as well.","start":73.965,"end":80.925,"sentiment":"neutral","sentiment_score":-0.13892375047390276},{"text":"So, yeah, I've honestly, it's it's I don't know how much they're expecting it to cost, but, apparently, all the quotes I've gone to so far have been too high for them.","start":80.925,"end":91.420006,"sentiment":"neutral","sentiment_score":-0.30957358004525304},{"text":"Yeah.","start":97.855,"end":98.095,"sentiment":"neutral","sentiment_score":-0.14198368787765503},{"text":"Like I said, I I don't know if they expected it to just, you know, cost $200 or something, but it's kind of the fit yeah.","start":98.095,"end":104.495,"sentiment":"neutral","sentiment_score":-0.20439203513356355},{"text":"It's the feedback that I've gotten that they said the pricing's too high on it.","start":104.495,"end":108.115,"sentiment":"neutral","sentiment_score":-0.28380588044722876}],"sentiment":"neutral","sentiment_score":-0.23231636881828308,"num_words":100,"start":73.965,"end":108.115},{"sentences":[{"text":"Yes.","start":122.130005,"end":122.630005,"sentiment":"neutral","sentiment_score":0.006973793730139732},{"text":"Yep.","start":132.465,"end":132.965,"sentiment":"neutral","sentiment_score":0.0060173384845256805},{"text":"No apologies.","start":133.345,"end":134.065,"sentiment":"neutral","sentiment_score":-0.09916460141539574},{"text":"I haven't been in touch.","start":134.065,"end":135.185,"sentiment":"neutral","sentiment_score":-0.17275938987731934},{"text":"You know, I was just yeah.","start":135.185,"end":135.905,"sentiment":"neutral","sentiment_score":-0.11592578887939453}],"sentiment":"neutral","sentiment_score":-0.116312650218606,"num_words":15,"start":122.130005,"end":135.905},{"sentences":[{"text":"I've had a fair bit going on, But, yeah, sorry that I didn't end up getting back to your email.","start":135.905,"end":140.56999,"sentiment":"neutral","sentiment_score":-0.14299622289836406},{"text":"Mhmm.","start":145.59,"end":146.09,"sentiment":"neutral","sentiment_score":0.027006013318896297},{"text":"Internally.","start":164.31001,"end":164.81001,"sentiment":"neutral","sentiment_score":0.05603257566690445},{"text":"Look.","start":180.16501,"end":180.485,"sentiment":"neutral","sentiment_score":-0.03595340996980667},{"text":"Not that I'm aware of.","start":180.485,"end":181.52501,"sentiment":"neutral","sentiment_score":-0.13727155178785325}],"sentiment":"neutral","sentiment_score":-0.12497132278180548,"num_words":28,"start":135.905,"end":181.52501},{"sentences":[{"text":"That's like I said, you know, there might be I know that, you know, we hired, like, an AI specialist at the start of the year or something, but I'm not really sure what that is in terms of, like, what infrastructure actually get passed on to, like, the construction team and and whatever else.","start":181.52501,"end":197.75,"sentiment":"neutral","sentiment_score":-0.11489277366887439},{"text":"Yep.","start":207.47499,"end":207.97499,"sentiment":"neutral","sentiment_score":0.007781445980072021},{"text":"Mhmm.","start":214.75499,"end":215.25499,"sentiment":"neutral","sentiment_score":-0.08334355056285858},{"text":"Yep.","start":227.7,"end":228.2,"sentiment":"neutral","sentiment_score":0.03759308531880379},{"text":"Look, in all honesty, I'm not entirely sure.","start":231.14,"end":234.69499,"sentiment":"neutral","sentiment_score":-0.16148001700639725}],"sentiment":"neutral","sentiment_score":-0.11589260162277655,"num_words":66,"start":181.52501,"end":234.69499},{"sentences":[{"text":"Like I said, you know, like, I I don't know if that would kinda go to our director or if it would go to, like, someone, you know, kind of working in our AI or IT space or something like that.","start":235.555,"end":246.98999,"sentiment":"neutral","sentiment_score":-0.11686569624921171},{"text":"But, yeah, the the honest answer is I I don't know.","start":246.98999,"end":249.97,"sentiment":"neutral","sentiment_score":-0.11997614055871964},{"text":"Yep.","start":267.815,"end":268.13498,"sentiment":"neutral","sentiment_score":0.08758299052715302},{"text":"No.","start":268.13498,"end":268.29498,"sentiment":"neutral","sentiment_score":-0.040620382875204086},{"text":"I I do appreciate it, and I apologize for any time wasting.","start":268.29498,"end":271.57498,"sentiment":"neutral","sentiment_score":-0.11809775574753682}],"sentiment":"neutral","sentiment_score":-0.11335517505578922,"num_words":66,"start":235.555,"end":271.57498},{"sentences":[{"text":"If if if it's any if it's any consolation, they wasted a lot of my time as well.","start":271.57498,"end":276.91,"sentiment":"negative","sentiment_score":-0.3768615304595894},{"text":"Yep.","start":289.155,"end":289.655,"sentiment":"neutral","sentiment_score":0.008576232008635998},{"text":"No.","start":289.71503,"end":289.95502,"sentiment":"neutral","sentiment_score":-0.057100020349025726},{"text":"Look.","start":289.95502,"end":290.195,"sentiment":"neutral","sentiment_score":-0.004144690930843353},{"text":"I appreciate it.","start":290.195,"end":291.71503,"sentiment":"neutral","sentiment_score":0.09108212341864903}],"sentiment":"neutral","sentiment_score":-0.27345540238699567,"num_words":24,"start":271.57498,"end":291.71503},{"sentences":[{"text":"Okay.","start":291.71503,"end":292.035,"sentiment":"neutral","sentiment_score":0.04523789137601853},{"text":"You go.","start":292.035,"end":292.695,"sentiment":"neutral","sentiment_score":0.020491820760071278},{"text":"Again, like, so we we recently, we don't have an IT manager locally anymore.","start":297.795,"end":303.82,"sentiment":"neutral","sentiment_score":-0.06437574699521065},{"text":"We have a lot of our IT services internally through Netia now.","start":303.82,"end":307.92,"sentiment":"neutral","sentiment_score":-0.02053214202169329},{"text":"Yep.","start":309.9,"end":310.13998,"sentiment":"neutral","sentiment_score":0.02293103002011776}],"sentiment":"neutral","sentiment_score":-0.03461645330923299,"num_words":30,"start":291.71503,"end":310.13998},{"sentences":[{"text":"But I'm yeah.","start":310.13998,"end":311.36,"sentiment":"neutral","sentiment_score":-0.024096631755431492},{"text":"I I don't know if they're looking to advertise that role again or something or what their plan is, but I know that we're outsourcing a lot of, like, our internal IT support to NETIO now.","start":311.41998,"end":321.935,"sentiment":"neutral","sentiment_score":-0.03204559596876303},{"text":"Yeah.","start":328.24,"end":328.47998,"sentiment":"neutral","sentiment_score":0.273912250995636},{"text":"Okay.","start":328.47998,"end":328.97998,"sentiment":"neutral","sentiment_score":0.1766197830438614},{"text":"Yep.","start":329.91998,"end":330.41998,"sentiment":"neutral","sentiment_score":0.3041595220565796}],"sentiment":"neutral","sentiment_score":-0.011219995096325874,"num_words":42,"start":310.13998,"end":330.41998},{"sentences":[{"text":"Yep.","start":337.19998,"end":337.68,"sentiment":"neutral","sentiment_score":0.11999808251857758},{"text":"But look, if I'll see what information I can dig up, but like I said, it's not really my my place in the business to kinda know too much about, like, the the AI and IT infrastructure and stuff.","start":337.68,"end":348.83502,"sentiment":"neutral","sentiment_score":-0.12560332905596647},{"text":"But if there is something that comes up, I'll definitely let you know.","start":348.83502,"end":352.775,"sentiment":"neutral","sentiment_score":0.11785507431397071},{"text":"Yeah.","start":358.39,"end":358.63,"sentiment":"neutral","sentiment_score":0.10274919122457504},{"text":"Okay.","start":358.63,"end":358.87,"sentiment":"neutral","sentiment_score":0.06170153245329857}],"sentiment":"neutral","sentiment_score":-0.05603572838008404,"num_words":55,"start":337.19998,"end":358.87},{"sentences":[{"text":"Well, look.","start":358.87,"end":359.27,"sentiment":"neutral","sentiment_score":0.05598830804228783},{"text":"Let me let me talk to some people, and I'll see what contact information I can pass on.","start":359.27,"end":364.25,"sentiment":"neutral","sentiment_score":0.05337971345418029},{"text":"Yeah.","start":368.63,"end":368.87,"sentiment":"neutral","sentiment_score":0.04204210638999939},{"text":"Definitely.","start":368.87,"end":369.37,"sentiment":"neutral","sentiment_score":0.06545888632535934},{"text":"Yep.","start":369.43,"end":369.825,"sentiment":"neutral","sentiment_score":0.05168846249580383}],"sentiment":"neutral","sentiment_score":0.05356525710743407,"num_words":23,"start":358.87,"end":369.825},{"sentences":[{"text":"I don't know who to talk to, but, yeah, I'll start the conversation somewhere.","start":370.385,"end":374.165,"sentiment":"neutral","sentiment_score":-0.005359292629041842},{"text":"No.","start":379.74503,"end":380.24503,"sentiment":"neutral","sentiment_score":-0.07491428405046463},{"text":"He he we just he just parted ways with the company.","start":380.46503,"end":384.48502,"sentiment":"neutral","sentiment_score":-0.08467085896567865},{"text":"Yep.","start":387.19,"end":387.59,"sentiment":"neutral","sentiment_score":-0.00815538503229618},{"text":"So the his name was Jake.","start":387.59,"end":390.63,"sentiment":"neutral","sentiment_score":-0.026847926899790764}],"sentiment":"neutral","sentiment_score":-0.0378959629063805,"num_words":33,"start":370.385,"end":390.63},{"sentences":[{"text":"I I forget what his last name is, but he like, literally in the last week or two, he's he's parted ways with the company.","start":390.63,"end":396.71,"sentiment":"neutral","sentiment_score":-0.05502702042460442},{"text":"So, yeah, so, again, that probably would have been the person I would have gotten you in touch with.","start":396.71,"end":402.25497,"sentiment":"neutral","sentiment_score":-0.043301881241955255},{"text":"But, like I said, he's no longer with us, and I don't know if they're advertising that role now that we kind of have that external support or what the kind of plan is in all honesty.","start":402.25497,"end":411.775,"sentiment":"neutral","sentiment_score":-0.09020575125877922},{"text":"But if if something does come up, we'll do some digging for you, and I'll let you know.","start":411.775,"end":416.43,"sentiment":"neutral","sentiment_score":0.060928554067181215},{"text":"No.","start":422.01,"end":422.17,"sentiment":"neutral","sentiment_score":-0.01934947445988655}],"sentiment":"neutral","sentiment_score":-0.04458659552037716,"num_words":100,"start":390.63,"end":422.17},{"sentences":[{"text":"It started with a b.","start":422.17,"end":423.21,"sentiment":"neutral","sentiment_score":-0.006938303261995316},{"text":"I think it was, like, Jake.","start":423.21,"end":424.51,"sentiment":"neutral","sentiment_score":-0.007257698957497875},{"text":"Yeah.","start":427.24503,"end":427.48502,"sentiment":"neutral","sentiment_score":0.004067010246217251},{"text":"I something starting with b.","start":427.48502,"end":429.405,"sentiment":"neutral","sentiment_score":0.0005965550430119036},{"text":"I can't remember what his full last name was.","start":429.405,"end":431.505,"sentiment":"neutral","sentiment_score":-0.006715941139393383}],"sentiment":"neutral","sentiment_score":-0.005062745955701058,"num_words":26,"start":422.17,"end":431.505},{"sentences":[{"text":"Okay.","start":442.38,"end":442.78,"sentiment":"neutral","sentiment_score":0.1701703518629074},{"text":"Sounds good.","start":442.78,"end":443.58,"sentiment":"neutral","sentiment_score":0.26072368025779724},{"text":"Again, apologies for any time wasting.","start":443.58,"end":445.52,"sentiment":"neutral","sentiment_score":-0.16031951767702898},{"text":"Yeah.","start":451.9,"end":452.13998,"sentiment":"neutral","sentiment_score":0.1969122439622879},{"text":"Okay.","start":452.13998,"end":452.38,"sentiment":"neutral","sentiment_score":0.3317255973815918}],"sentiment":"neutral","sentiment_score":0.02348531342365525,"num_words":11,"start":442.38,"end":452.38},{"sentences":[{"text":"I appreciate that.","start":452.38,"end":453.1,"sentiment":"positive","sentiment_score":0.4926421344280243},{"text":"Thank you all.","start":453.1,"end":454.0,"sentiment":"positive","sentiment_score":0.44264354308446247},{"text":"Right.","start":483.085,"end":483.585,"sentiment":"neutral","sentiment_score":0.07062526792287827},{"text":"Okay.","start":509.185,"end":509.425,"sentiment":"neutral","sentiment_score":0.08146204054355621},{"text":"No worries.","start":509.425,"end":509.745,"sentiment":"neutral","sentiment_score":0.10895076766610146}],"sentiment":"neutral","sentiment_score":0.31758458763360975,"num_words":10,"start":452.38,"end":509.745},{"sentences":[{"text":"We I'll I'll pass on some contact information once I know a bit more.","start":509.745,"end":513.445,"sentiment":"neutral","sentiment_score":0.09746993067009109},{"text":"Okay.","start":517.585,"end":517.90497,"sentiment":"neutral","sentiment_score":0.1470247507095337},{"text":"No worries.","start":517.90497,"end":518.385,"sentiment":"neutral","sentiment_score":0.13131777942180634},{"text":"Well, thank you for your time, and, yeah, I'll hopefully be in touch soon.","start":518.385,"end":521.765,"sentiment":"neutral","sentiment_score":0.23150369950703212},{"text":"Okay.","start":524.3309,"end":524.8309,"sentiment":"neutral","sentiment_score":0.25047171115875244}],"sentiment":"neutral","sentiment_score":0.16455508884973824,"num_words":32,"start":509.745,"end":524.8309},{"sentences":[{"text":"Thanks, mate.","start":525.0509,"end":525.6909,"sentiment":"positive","sentiment_score":0.7851639688014984},{"text":"Bye.","start":525.6909,"end":526.1909,"sentiment":"neutral","sentiment_score":-0.0891289934515953}],"sentiment":"positive","sentiment_score":0.4937329813838005,"num_words":3,"start":525.0509,"end":526.1909}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Nick speaking.\n\nChannel 0: Good day. Good day. Good day. Good day. Good day, Nick.\n\nHow are you?\n\nChannel 1: I'm good. Thanks. How are you?\n\nChannel 0: Oh, not too bad, mate. Not too bad. Thanks for asking, Nick. My name is Rahul. Rahul from TechnoWarm.\n\nMy how are you\n\nChannel 1: Yes.\n\nChannel 0: doing today?\n\nChannel 1: Yeah. I'm good. I remember who it was. Sorry. I just didn't have your number saved.\n\nChannel 0: No. No. No. No. Actually, my apologies.\n\nThis is not my actual number. I'm having some problem with my phone. So this is a temporary number which I've got while I'm getting my main number fixed. You know?\n\nChannel 1: Hi, Ken. Hi.\n\nChannel 0: The joy of having multiple PABX servers might you know, just too many too many servers to play with. Yeah?\n\nChannel 1: Yeah.\n\nChannel 0: Cool. Cool. Cool. Hey, Nick. Just quickly confirm.\n\nYou got my other email. Yeah? I think.\n\nChannel 1: I did. Yes. So I forwarded\n\nChannel 0: Okay.\n\nChannel 1: that on. I have\n\nChannel 0: Yeah.\n\nChannel 1: been meaning to get back to you. I think the clients decided to go in another direction.\n\nChannel 0: No problem, mate. No problem. Any particular feedback or anything they have given?\n\nChannel 1: Just I don't know how much they were kind of expecting the setup of this Krenz to cost, but I think they're in discussion to kind of just do it internally with their IT team or something now. But, yeah, I I kind of got similar, like, when I went to Duance directly, like, they were kind of similar with their pricing as well. So, yeah, I've honestly, it's it's I don't know how much they're expecting it to cost, but, apparently, all the quotes I've gone to so far have been too high for them.\n\nChannel 0: Interesting. Yeah?\n\nChannel 1: Yeah. Like I said, I I don't know if they expected it to just, you know, cost $200 or something, but it's kind of the fit yeah. It's the feedback that I've gotten that they said the pricing's too high on it.\n\nChannel 0: No problem, Ben. No problem, Nick. I think we just have to understand, you know, you pay peanuts, you get monkeys, and, you know, we'd all are not, you know, graded as monkeys. You know, we are all\n\nChannel 1: Yes.\n\nChannel 0: experienced professionals, you know, with with some bills to pay and businesses to run. So I don't know what the main customer but, anyways, that's totally up to them. You know?\n\nChannel 1: Yep. No apologies. I haven't been in touch. You know, I was just yeah. I've had a fair bit going on, But, yeah, sorry that I didn't end up getting back to your email.\n\nChannel 0: No. No. All good, Nick. Might. All good.\n\nNick, can I ask you a quick question?\n\nChannel 1: Mhmm.\n\nChannel 0: Just out of curiosity, Mike, we are working with few other people in the service space, service delivery space. In regards to AI, how how is your journey in regards to AI? Where have you guys reached\n\nChannel 1: Internally.\n\nChannel 0: As an organization, as a whole, like, what are the guardrails in place? What are the governance in place? What is the solution in place? Have you started putting any AI agents, automation agents, agenting workflow things on those lines, right?\n\nChannel 1: Look. Not that I'm aware of. That's like I said, you know, there might be I know that, you know, we hired, like, an AI specialist at the start of the year or something, but I'm not really sure what that is in terms of, like, what infrastructure actually get passed on to, like, the construction team and and whatever else.\n\nChannel 0: Interesting. Interesting. We are working with some very, very big, well known brand names as well,\n\nChannel 1: Yep.\n\nChannel 0: to be honest, and, some very, very big names in, Queensland, to be very precise, and\n\nChannel 1: Mhmm.\n\nChannel 0: seeing lot of lot of a lot of solutions being kicked out. You know? So I just wanted to find out, you know, if that's something of who would be the right person in your organization to have a chat\n\nChannel 1: Yep.\n\nChannel 0: in regards to that?\n\nChannel 1: Look, in all honesty, I'm not entirely sure. Like\n\nChannel 0: Okay.\n\nChannel 1: I said, you know, like, I I don't know if that would kinda go to our director or if it would go to, like, someone, you know, kind of working in our AI or IT space or something like that. But, yeah, the the honest answer is I I don't know.\n\nChannel 0: No problem, man. No problem. I thought I'll probably have your thoughts on what you think, you know, because, yeah. No worries, mate. No worries.\n\nAnd if there's anything else, Nick, please feel free to reach out, mate. Yeah?\n\nChannel 1: Yep. No. I I do appreciate it, and I apologize for any time wasting. If if if\n\nChannel 0: No.\n\nChannel 1: it's\n\nChannel 0: No.\n\nChannel 1: any\n\nChannel 0: It's\n\nChannel 1: if it's any consolation, they wasted a lot of my time as well.\n\nChannel 0: all mate, it's all part of the game. You know, you work on 10. You have to put in the hard work for 10 proposals to get one sale. You know, it's all just you're doing your job. We are doing our job, mate.\n\nChannel 1: Yep. No. Look.\n\nChannel 0: So\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: appreciate it. Okay.\n\nChannel 0: yep.\n\nChannel 1: You go.\n\nChannel 0: Yep. I'm sorry. Mate, it just who looks after your IT managed services?\n\nChannel 1: Again, like, so we we recently, we don't have an IT manager locally anymore. We have a lot of our IT services internally through Netia now.\n\nChannel 0: Okay. Netgear. Yeah. Yeah. Yeah.\n\nYeah.\n\nChannel 1: Yep. But I'm yeah. I I don't know if they're looking to advertise that role again or something or what their plan is, but I know that we're outsourcing a lot of, like, our internal IT support to NETIO now.\n\nChannel 0: Yep. Yep. Yep. Yeah. And NETGEAR is a direct competitor.\n\nWe do the same thing. You know? A good good company,\n\nChannel 1: Yeah. Okay.\n\nChannel 0: big company. You know? And\n\nChannel 1: Yep.\n\nChannel 0: they've got some good bills as well. So I'm not yeah. I think yeah. That's it's a good company. NETGEAR is a good company for sure.\n\nChannel 1: Yep. But look, if I'll see what information I can dig up, but like I said, it's not really my my place in the business to kinda know too much about, like, the the AI and IT infrastructure and stuff. But if there is something that comes up, I'll definitely let you know.\n\nChannel 0: I would be very much appreciated, mate. I would really appreciate it, mate.\n\nChannel 1: Yeah. Okay. Well, look. Let me\n\nChannel 0: Cool.\n\nChannel 1: let me talk to some people, and I'll see what contact information I can pass on.\n\nChannel 0: Yep. You promise you're gonna put in an effort for me?\n\nChannel 1: Yeah. Definitely. Yep.\n\nChannel 0: Thank\n\nChannel 1: I don't\n\nChannel 0: you,\n\nChannel 1: know\n\nChannel 0: madam.\n\nChannel 1: who to talk to, but, yeah, I'll start the conversation\n\nChannel 0: Yeah.\n\nChannel 1: somewhere.\n\nChannel 0: Yeah. No problem, madam. Like, who is the IT manager? Do you have an IT in house manager who looks up,\n\nChannel 1: No.\n\nChannel 0: you know, some sort\n\nChannel 1: He\n\nChannel 0: of\n\nChannel 1: he we just he just parted ways with the company.\n\nChannel 0: oh, okay.\n\nChannel 1: Yep.\n\nChannel 0: Who\n\nChannel 1: So\n\nChannel 0: who\n\nChannel 1: the\n\nChannel 0: was it?\n\nChannel 1: his name was Jake. I I forget what his last name is, but he like, literally\n\nChannel 0: Okay.\n\nChannel 1: in the last week or two, he's he's parted ways\n\nChannel 0: Oh,\n\nChannel 1: with the\n\nChannel 0: no.\n\nChannel 1: company. So,\n\nChannel 0: Okay. Okay.\n\nChannel 1: yeah, so, again, that probably would have been the person I would have gotten you in touch with. But, like I said, he's no longer with us, and I don't know if they're advertising that role now that we kind of have that external support or what the kind\n\nChannel 0: Yeah.\n\nChannel 1: of plan is in all honesty. But if if something does come up, we'll do some digging for you, and I'll let you know.\n\nChannel 0: You are a very good friend. Was it Jacob Punko in your yeah?\n\nChannel 1: No. It started with a b. I think it was, like, Jake. Yeah. I something\n\nChannel 0: All\n\nChannel 1: starting with b. I can't remember what his full last name was.\n\nChannel 0: all good, man. All good. Cool. Cool. Cool.\n\nAlright, man. I think, hopefully, some place I will wait to hear from you and then one step at a time. Yeah?\n\nChannel 1: Okay. Sounds good. Again, apologies for any time wasting.\n\nChannel 0: Right. No problem, Tali. Please don't have to apologize. It is my job to make sure that I keep supporting you. Yeah?\n\nChannel 1: Yeah. Okay. I appreciate that. Thank you\n\nChannel 0: Yep.\n\nChannel 1: all.\n\nChannel 0: No problem, mate. No problem. And, Nick, the more so specifically in the AI arena, the more the more traction which we which we are getting is in accounts automation, not in AI. You know? So in AI agents as well, you have the automate accounts automation where you have three PL matching.\n\nYou have your accounts recon, accounts receivable, accounts payable. All that process of the accounting is now being lifted by AI agents.\n\nChannel 1: Right.\n\nChannel 0: That that is the piece where we are trying to work with organizations of your size, 50 to 500, on how we can, you know, do that accounts automation. So more than the IT, I think it would be a conversation with a c c f finance guy, CFO kind of guy. So if you can speak to any CFO kind of guy, that will also be very helpful. Yeah.\n\nChannel 1: Okay. No worries. We I'll I'll pass on some contact information once I know a bit more.\n\nChannel 0: Thank you very much, my thank you very, very, very much, my friend.\n\nChannel 1: Okay. No worries. Well, thank you for your\n\nChannel 0: Alright,\n\nChannel 1: time, and,\n\nChannel 0: ma'am.\n\nChannel 1: yeah, I'll hopefully\n\nChannel 0: Anytime,\n\nChannel 1: be in touch soon.\n\nChannel 0: my friend. Anytime. Ciao, ciao.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Thanks, mate. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.059460412710905075},{"text":"This is Nick speaking.","start":0.79999995,"end":1.86,"sentiment":"neutral","sentiment_score":0.06190890911966562}],"sentiment":"neutral","sentiment_score":0.06141920983791351,"channel":1,"num_words":5,"start":0.64,"end":1.86},{"sentences":[{"text":"Good day.","start":3.04,"end":3.52,"sentiment":"positive","sentiment_score":0.4294397383928299},{"text":"Good day.","start":3.52,"end":3.9199998,"sentiment":"positive","sentiment_score":0.44739145040512085},{"text":"Good day.","start":3.9199998,"end":4.08,"sentiment":"positive","sentiment_score":0.4498930722475052},{"text":"Good day.","start":4.08,"end":4.3999996,"sentiment":"positive","sentiment_score":0.4394511580467224},{"text":"Good day, Nick.","start":4.3999996,"end":5.12,"sentiment":"positive","sentiment_score":0.4624777138233185}],"sentiment":"positive","sentiment_score":0.4472530890594829,"channel":0,"num_words":11,"start":3.04,"end":5.12},{"sentences":[{"text":"How are you?","start":5.12,"end":6.1,"sentiment":"positive","sentiment_score":0.3577079772949219}],"sentiment":"positive","sentiment_score":0.3577079772949219,"channel":0,"num_words":3,"start":5.12,"end":6.1},{"sentences":[{"text":"I'm good.","start":6.24,"end":6.7999997,"sentiment":"positive","sentiment_score":0.4915982782840729},{"text":"Thanks.","start":6.7999997,"end":7.04,"sentiment":"positive","sentiment_score":0.5415656566619873},{"text":"How are you?","start":7.04,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.28670865297317505}],"sentiment":"positive","sentiment_score":0.39748136202494305,"channel":1,"num_words":6,"start":6.24,"end":7.7799997},{"sentences":[{"text":"Oh, not too bad, mate.","start":8.48,"end":9.84,"sentiment":"neutral","sentiment_score":0.1838461637496948},{"text":"Not too bad.","start":9.84,"end":10.4,"sentiment":"neutral","sentiment_score":0.21078876654307047},{"text":"Thanks for asking, Nick.","start":10.4,"end":11.679999,"sentiment":"positive","sentiment_score":0.48645371198654175},{"text":"My name is Rahul.","start":11.679999,"end":12.98,"sentiment":"neutral","sentiment_score":0.19489889964461327},{"text":"Rahul from TechnoWarm.","start":13.28,"end":14.655,"sentiment":"neutral","sentiment_score":0.21867002050081888}],"sentiment":"neutral","sentiment_score":0.25963250665288223,"channel":0,"num_words":19,"start":8.48,"end":14.655},{"sentences":[{"text":"My how are you","start":14.715,"end":15.514999,"sentiment":"neutral","sentiment_score":0.18954907730221748}],"sentiment":"neutral","sentiment_score":0.18954907730221748,"channel":0,"num_words":4,"start":14.715,"end":15.514999},{"sentences":[{"text":"Yes.","start":15.36,"end":15.765,"sentiment":"neutral","sentiment_score":0.1669706404209137}],"sentiment":"neutral","sentiment_score":0.1669706404209137,"channel":1,"num_words":1,"start":15.36,"end":15.765},{"sentences":[{"text":"doing today?","start":15.514999,"end":16.175,"sentiment":"neutral","sentiment_score":0.15991324931383133}],"sentiment":"neutral","sentiment_score":0.15991324931383133,"channel":0,"num_words":2,"start":15.514999,"end":16.175},{"sentences":[{"text":"Yeah.","start":16.405,"end":16.725,"sentiment":"neutral","sentiment_score":0.17136812210083008},{"text":"I'm good.","start":16.725,"end":17.125,"sentiment":"neutral","sentiment_score":0.2901576906442642},{"text":"I remember who it was.","start":17.125,"end":18.165,"sentiment":"neutral","sentiment_score":0.09799807071685791},{"text":"Sorry.","start":18.165,"end":18.405,"sentiment":"neutral","sentiment_score":-0.12450600415468216},{"text":"I just didn't have your number saved.","start":18.405,"end":19.945,"sentiment":"neutral","sentiment_score":-0.1686427550656455}],"sentiment":"neutral","sentiment_score":-0.0039582145400345325,"channel":1,"num_words":16,"start":16.405,"end":19.945},{"sentences":[{"text":"No.","start":20.635,"end":20.875,"sentiment":"neutral","sentiment_score":-0.19663625955581665},{"text":"No.","start":20.875,"end":21.035,"sentiment":"neutral","sentiment_score":-0.20598015189170835},{"text":"No.","start":21.035,"end":21.275,"sentiment":"neutral","sentiment_score":-0.21913567185401917},{"text":"No.","start":21.275,"end":21.355,"sentiment":"neutral","sentiment_score":-0.2337251901626587},{"text":"Actually, my apologies.","start":21.355,"end":23.134998,"sentiment":"neutral","sentiment_score":-0.27433014412720996}],"sentiment":"neutral","sentiment_score":-0.23978110083511897,"channel":0,"num_words":7,"start":20.635,"end":23.134998},{"sentences":[{"text":"This is not my actual number.","start":23.275,"end":25.435,"sentiment":"negative","sentiment_score":-0.34467191994190216},{"text":"I'm having some problem with my phone.","start":25.435,"end":27.115,"sentiment":"negative","sentiment_score":-0.36654390181813923},{"text":"So this is a temporary number which I've got while I'm getting my main number fixed.","start":27.115,"end":31.630001,"sentiment":"neutral","sentiment_score":-0.2275718403980136},{"text":"You know?","start":31.630001,"end":32.29,"sentiment":"neutral","sentiment_score":-0.1299552582204342}],"sentiment":"neutral","sentiment_score":-0.27531931597378945,"channel":0,"num_words":31,"start":23.275,"end":32.29},{"sentences":[{"text":"Hi, Ken.","start":32.66,"end":33.06,"sentiment":"neutral","sentiment_score":-0.016565154306590557},{"text":"Hi.","start":33.06,"end":33.56,"sentiment":"neutral","sentiment_score":0.004315221682190895}],"sentiment":"neutral","sentiment_score":-0.00960502897699674,"channel":1,"num_words":3,"start":32.66,"end":33.56},{"sentences":[{"text":"The joy of having multiple PABX servers might you know, just too many too many servers to play with.","start":34.27,"end":40.190002,"sentiment":"neutral","sentiment_score":0.07205945920003087},{"text":"Yeah?","start":40.190002,"end":40.395,"sentiment":"neutral","sentiment_score":0.0658423900604248}],"sentiment":"neutral","sentiment_score":0.07174860574305057,"channel":0,"num_words":20,"start":34.27,"end":40.395},{"sentences":[{"text":"Yeah.","start":40.9,"end":41.4,"sentiment":"neutral","sentiment_score":0.1223856955766678}],"sentiment":"neutral","sentiment_score":0.1223856955766678,"channel":1,"num_words":1,"start":40.9,"end":41.4},{"sentences":[{"text":"Cool.","start":42.395,"end":42.795002,"sentiment":"neutral","sentiment_score":0.27029550075531006},{"text":"Cool.","start":42.795002,"end":42.955,"sentiment":"neutral","sentiment_score":0.2680933475494385},{"text":"Cool.","start":42.955,"end":43.275,"sentiment":"neutral","sentiment_score":0.2213789075613022},{"text":"Hey, Nick.","start":43.275,"end":43.835,"sentiment":"neutral","sentiment_score":0.11063506454229355},{"text":"Just quickly confirm.","start":43.835,"end":44.875,"sentiment":"neutral","sentiment_score":0.10919790714979172}],"sentiment":"neutral","sentiment_score":0.16357895080000162,"channel":0,"num_words":8,"start":42.395,"end":44.875},{"sentences":[{"text":"You got my other email.","start":44.875,"end":46.235,"sentiment":"neutral","sentiment_score":0.0553956463932991},{"text":"Yeah?","start":46.235,"end":46.715,"sentiment":"neutral","sentiment_score":0.025508414953947067},{"text":"I think.","start":46.715,"end":47.295,"sentiment":"neutral","sentiment_score":0.021595112048089504}],"sentiment":"neutral","sentiment_score":0.0432096088770777,"channel":0,"num_words":8,"start":44.875,"end":47.295},{"sentences":[{"text":"I did.","start":47.655,"end":48.215,"sentiment":"neutral","sentiment_score":0.05972408317029476},{"text":"Yes.","start":48.215,"end":48.615,"sentiment":"neutral","sentiment_score":0.04959625005722046},{"text":"So I forwarded","start":48.615,"end":49.495003,"sentiment":"neutral","sentiment_score":0.040621080746253334}],"sentiment":"neutral","sentiment_score":0.048484609772761665,"channel":1,"num_words":6,"start":47.655,"end":49.495003},{"sentences":[{"text":"Okay.","start":49.355,"end":49.855,"sentiment":"neutral","sentiment_score":0.029613759368658062}],"sentiment":"neutral","sentiment_score":0.029613759368658062,"channel":0,"num_words":1,"start":49.355,"end":49.855},{"sentences":[{"text":"that on.","start":49.495003,"end":50.235,"sentiment":"neutral","sentiment_score":0.024168208241462708},{"text":"I have","start":50.455,"end":50.935,"sentiment":"neutral","sentiment_score":0.015176638960838318}],"sentiment":"neutral","sentiment_score":0.019672423601150513,"channel":1,"num_words":4,"start":49.495003,"end":50.935},{"sentences":[{"text":"Yeah.","start":50.715,"end":51.215,"sentiment":"neutral","sentiment_score":0.0008092029020190239}],"sentiment":"neutral","sentiment_score":0.0008092029020190239,"channel":0,"num_words":1,"start":50.715,"end":51.215},{"sentences":[{"text":"been meaning to get back to you.","start":50.935,"end":52.295002,"sentiment":"neutral","sentiment_score":-0.009052740676062447},{"text":"I think the clients decided to go in another direction.","start":52.295002,"end":55.355,"sentiment":"neutral","sentiment_score":-0.04107273854315281}],"sentiment":"neutral","sentiment_score":-0.027888033539056778,"channel":1,"num_words":17,"start":50.935,"end":55.355},{"sentences":[{"text":"No problem, mate.","start":56.16,"end":57.04,"sentiment":"neutral","sentiment_score":0.06961312020818393},{"text":"No problem.","start":57.04,"end":57.780003,"sentiment":"neutral","sentiment_score":0.06029243394732475},{"text":"Any particular feedback or anything they have given?","start":58.0,"end":61.06,"sentiment":"neutral","sentiment_score":0.0217304362449795}],"sentiment":"neutral","sentiment_score":0.038712901421464406,"channel":0,"num_words":13,"start":56.16,"end":61.06},{"sentences":[{"text":"Just I don't know how much they were kind of expecting the setup of this Krenz to cost, but I think they're in discussion to kind of just do it internally with their IT team or something now.","start":62.870003,"end":71.770004,"sentiment":"neutral","sentiment_score":-0.1374301826091189},{"text":"But, yeah, I I kind of got similar, like, when I went to Duance directly, like, they were kind of similar with their pricing as well.","start":73.965,"end":80.925,"sentiment":"neutral","sentiment_score":-0.13892375047390276},{"text":"So, yeah, I've honestly, it's it's I don't know how much they're expecting it to cost, but, apparently, all the quotes I've gone to so far have been too high for them.","start":80.925,"end":91.420006,"sentiment":"neutral","sentiment_score":-0.30957358004525304}],"sentiment":"neutral","sentiment_score":-0.19521582305120924,"channel":1,"num_words":96,"start":62.870003,"end":91.420006},{"sentences":[{"text":"Interesting.","start":94.975006,"end":95.475006,"sentiment":"neutral","sentiment_score":-0.18415597081184387},{"text":"Yeah?","start":95.695,"end":96.195,"sentiment":"neutral","sentiment_score":-0.12581081688404083}],"sentiment":"neutral","sentiment_score":-0.15498339384794235,"channel":0,"num_words":2,"start":94.975006,"end":96.195},{"sentences":[{"text":"Yeah.","start":97.855,"end":98.095,"sentiment":"neutral","sentiment_score":-0.14198368787765503},{"text":"Like I said, I I don't know if they expected it to just, you know, cost $200 or something, but it's kind of the fit yeah.","start":98.095,"end":104.495,"sentiment":"neutral","sentiment_score":-0.20439203513356355},{"text":"It's the feedback that I've gotten that they said the pricing's too high on it.","start":104.495,"end":108.115,"sentiment":"neutral","sentiment_score":-0.28380588044722876}],"sentiment":"neutral","sentiment_score":-0.23126820971568426,"channel":1,"num_words":42,"start":97.855,"end":108.115},{"sentences":[{"text":"No problem, Ben.","start":109.420006,"end":110.78,"sentiment":"neutral","sentiment_score":0.01804021994272868},{"text":"No problem, Nick.","start":110.78,"end":111.58,"sentiment":"neutral","sentiment_score":0.07118751853704453},{"text":"I think we just have to understand, you know, you pay peanuts, you get monkeys, and, you know, we'd all are not, you know, graded as monkeys.","start":111.58,"end":121.020004,"sentiment":"neutral","sentiment_score":-0.12297266721725464},{"text":"You know, we are all","start":121.020004,"end":122.240005,"sentiment":"neutral","sentiment_score":-0.028797923028469084}],"sentiment":"neutral","sentiment_score":-0.08412022143602371,"channel":0,"num_words":38,"start":109.420006,"end":122.240005},{"sentences":[{"text":"Yes.","start":122.130005,"end":122.630005,"sentiment":"neutral","sentiment_score":0.006973793730139732}],"sentiment":"neutral","sentiment_score":0.006973793730139732,"channel":1,"num_words":1,"start":122.130005,"end":122.630005},{"sentences":[{"text":"experienced professionals, you know, with with some bills to pay and businesses to run.","start":122.380005,"end":127.485,"sentiment":"neutral","sentiment_score":-0.009603503293224744},{"text":"So I don't know what the main customer but, anyways, that's totally up to them.","start":127.485,"end":131.805,"sentiment":"neutral","sentiment_score":-0.06704796180129051},{"text":"You know?","start":131.805,"end":132.385,"sentiment":"neutral","sentiment_score":-0.010804672725498678}],"sentiment":"neutral","sentiment_score":-0.037476703825016174,"channel":0,"num_words":31,"start":122.380005,"end":132.385},{"sentences":[{"text":"Yep.","start":132.465,"end":132.965,"sentiment":"neutral","sentiment_score":0.0060173384845256805},{"text":"No apologies.","start":133.345,"end":134.065,"sentiment":"neutral","sentiment_score":-0.09916460141539574},{"text":"I haven't been in touch.","start":134.065,"end":135.185,"sentiment":"neutral","sentiment_score":-0.17275938987731934},{"text":"You know, I was just yeah.","start":135.185,"end":135.905,"sentiment":"neutral","sentiment_score":-0.11592578887939453},{"text":"I've had a fair bit going on, But, yeah, sorry that I didn't end up getting back to your email.","start":135.905,"end":140.56999,"sentiment":"neutral","sentiment_score":-0.14299622289836406}],"sentiment":"neutral","sentiment_score":-0.13563494132283857,"channel":1,"num_words":34,"start":132.465,"end":140.56999},{"sentences":[{"text":"No.","start":141.43001,"end":141.59,"sentiment":"neutral","sentiment_score":-0.0787172019481659},{"text":"No.","start":141.59,"end":141.83,"sentiment":"neutral","sentiment_score":-0.033786505460739136},{"text":"All good, Nick.","start":141.83,"end":142.55,"sentiment":"neutral","sentiment_score":0.195446307460467},{"text":"Might.","start":142.55,"end":142.79001,"sentiment":"neutral","sentiment_score":0.28398555517196655},{"text":"All good.","start":142.79001,"end":143.35,"sentiment":"neutral","sentiment_score":0.2811923399567604}],"sentiment":"neutral","sentiment_score":0.16502568125724792,"channel":0,"num_words":8,"start":141.43001,"end":143.35},{"sentences":[{"text":"Nick, can I ask you a quick question?","start":143.35,"end":145.13,"sentiment":"neutral","sentiment_score":0.05755564710125327}],"sentiment":"neutral","sentiment_score":0.05755564710125327,"channel":0,"num_words":8,"start":143.35,"end":145.13},{"sentences":[{"text":"Mhmm.","start":145.59,"end":146.09,"sentiment":"neutral","sentiment_score":0.027006013318896297}],"sentiment":"neutral","sentiment_score":0.027006013318896297,"channel":1,"num_words":1,"start":145.59,"end":146.09},{"sentences":[{"text":"Just out of curiosity, Mike, we are working with few other people in the service space, service delivery space.","start":147.11,"end":155.055,"sentiment":"neutral","sentiment_score":0.05233882093115857},{"text":"In regards to AI, how how is your journey in regards to AI?","start":156.47499,"end":160.795,"sentiment":"neutral","sentiment_score":0.07905252736348373},{"text":"Where have you guys reached","start":160.795,"end":162.17499,"sentiment":"neutral","sentiment_score":0.046634531766176227}],"sentiment":"neutral","sentiment_score":0.06095386789859952,"channel":0,"num_words":37,"start":147.11,"end":162.17499},{"sentences":[{"text":"Internally.","start":164.31001,"end":164.81001,"sentiment":"neutral","sentiment_score":0.05603257566690445}],"sentiment":"neutral","sentiment_score":0.05603257566690445,"channel":1,"num_words":1,"start":164.31001,"end":164.81001},{"sentences":[{"text":"As an organization, as a whole, like, what are the guardrails in place?","start":166.75,"end":170.75,"sentiment":"neutral","sentiment_score":0.03788404109386297},{"text":"What are the governance in place?","start":170.75,"end":173.23,"sentiment":"neutral","sentiment_score":0.030445061003168423},{"text":"What is the solution in place?","start":173.23,"end":174.27,"sentiment":"neutral","sentiment_score":0.03238228025535742},{"text":"Have you started putting any AI agents, automation agents, agenting workflow things on those lines, right?","start":174.27,"end":179.57,"sentiment":"neutral","sentiment_score":0.018836087314411998}],"sentiment":"neutral","sentiment_score":0.028556926312243065,"channel":0,"num_words":41,"start":166.75,"end":179.57},{"sentences":[{"text":"Look.","start":180.16501,"end":180.485,"sentiment":"neutral","sentiment_score":-0.03595340996980667},{"text":"Not that I'm aware of.","start":180.485,"end":181.52501,"sentiment":"neutral","sentiment_score":-0.13727155178785325},{"text":"That's like I said, you know, there might be I know that, you know, we hired, like, an AI specialist at the start of the year or something, but I'm not really sure what that is in terms of, like, what infrastructure actually get passed on to, like, the construction team and and whatever else.","start":181.52501,"end":197.75,"sentiment":"neutral","sentiment_score":-0.11489277366887439}],"sentiment":"neutral","sentiment_score":-0.11543301181470761,"channel":1,"num_words":61,"start":180.16501,"end":197.75},{"sentences":[{"text":"Interesting.","start":200.31999,"end":200.81999,"sentiment":"neutral","sentiment_score":0.022297989577054977},{"text":"Interesting.","start":201.12,"end":201.59999,"sentiment":"neutral","sentiment_score":0.028423095121979713},{"text":"We are working with some very, very big, well known brand names as well,","start":201.59999,"end":206.98,"sentiment":"neutral","sentiment_score":0.006412098583366189}],"sentiment":"neutral","sentiment_score":0.008780654054135084,"channel":0,"num_words":16,"start":200.31999,"end":206.98},{"sentences":[{"text":"Yep.","start":207.47499,"end":207.97499,"sentiment":"neutral","sentiment_score":0.007781445980072021}],"sentiment":"neutral","sentiment_score":0.007781445980072021,"channel":1,"num_words":1,"start":207.47499,"end":207.97499},{"sentences":[{"text":"to be honest, and, some very, very big names in, Queensland, to be very precise, and","start":207.59999,"end":214.935,"sentiment":"neutral","sentiment_score":-0.06175900809466839}],"sentiment":"neutral","sentiment_score":-0.06175900809466839,"channel":0,"num_words":16,"start":207.59999,"end":214.935},{"sentences":[{"text":"Mhmm.","start":214.75499,"end":215.25499,"sentiment":"neutral","sentiment_score":-0.08334355056285858}],"sentiment":"neutral","sentiment_score":-0.08334355056285858,"channel":1,"num_words":1,"start":214.75499,"end":215.25499},{"sentences":[{"text":"seeing lot of lot of a lot of solutions being kicked out.","start":214.935,"end":220.215,"sentiment":"neutral","sentiment_score":-0.276786411801974},{"text":"You know?","start":220.215,"end":220.955,"sentiment":"neutral","sentiment_score":-0.08831632509827614},{"text":"So I just wanted to find out, you know, if that's something of who would be the right person in your organization to have a 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the","start":395.91,"end":396.23,"sentiment":"neutral","sentiment_score":-0.09847692772746086}],"sentiment":"neutral","sentiment_score":-0.09847692772746086,"channel":1,"num_words":2,"start":395.91,"end":396.23},{"sentences":[{"text":"no.","start":396.07,"end":396.57,"sentiment":"neutral","sentiment_score":-0.1061113178730011}],"sentiment":"neutral","sentiment_score":-0.1061113178730011,"channel":0,"num_words":1,"start":396.07,"end":396.57},{"sentences":[{"text":"company.","start":396.23,"end":396.71,"sentiment":"neutral","sentiment_score":-0.0819210559129715},{"text":"So,","start":396.71,"end":397.21,"sentiment":"neutral","sentiment_score":-0.04950062930583954}],"sentiment":"neutral","sentiment_score":-0.06571084260940552,"channel":1,"num_words":2,"start":396.23,"end":397.21},{"sentences":[{"text":"Okay.","start":397.59,"end":397.91,"sentiment":"neutral","sentiment_score":-0.033965181559324265},{"text":"Okay.","start":397.91,"end":398.41,"sentiment":"neutral","sentiment_score":-0.03139905631542206}],"sentiment":"neutral","sentiment_score":-0.03268211893737316,"channel":0,"num_words":2,"start":397.59,"end":398.41},{"sentences":[{"text":"yeah, so, again, that probably would have been the person I would have gotten you in touch with.","start":398.495,"end":402.25497,"sentiment":"neutral","sentiment_score":-0.04295750634951724},{"text":"But, like I said, he's no longer with us, and I don't know if they're advertising that role now that we kind of have that external support or what the kind","start":402.25497,"end":410.175,"sentiment":"neutral","sentiment_score":-0.10116372678068376}],"sentiment":"neutral","sentiment_score":-0.07978184988760219,"channel":1,"num_words":49,"start":398.495,"end":410.175},{"sentences":[{"text":"Yeah.","start":410.01498,"end":410.51498,"sentiment":"neutral","sentiment_score":-0.026896389201283455}],"sentiment":"neutral","sentiment_score":-0.026896389201283455,"channel":0,"num_words":1,"start":410.01498,"end":410.51498},{"sentences":[{"text":"of plan is in all honesty.","start":410.175,"end":411.775,"sentiment":"neutral","sentiment_score":-0.03358954439560572},{"text":"But if if something does come up, we'll do some digging for you, and I'll let you know.","start":411.775,"end":416.43,"sentiment":"neutral","sentiment_score":0.060928554067181215}],"sentiment":"neutral","sentiment_score":0.03729902945148448,"channel":1,"num_words":24,"start":410.175,"end":416.43},{"sentences":[{"text":"You are a very good friend.","start":417.07,"end":418.51,"sentiment":"positive","sentiment_score":0.5229487816492716},{"text":"Was it Jacob Punko in your yeah?","start":418.51,"end":421.73,"sentiment":"neutral","sentiment_score":0.06336781914745059}],"sentiment":"neutral","sentiment_score":0.27548210953290647,"channel":0,"num_words":13,"start":417.07,"end":421.73},{"sentences":[{"text":"No.","start":422.01,"end":422.17,"sentiment":"neutral","sentiment_score":-0.01934947445988655},{"text":"It started with a b.","start":422.17,"end":423.21,"sentiment":"neutral","sentiment_score":-0.006938303261995316},{"text":"I think it was, like, Jake.","start":423.21,"end":424.51,"sentiment":"neutral","sentiment_score":-0.007257698957497875},{"text":"Yeah.","start":427.24503,"end":427.48502,"sentiment":"neutral","sentiment_score":0.004067010246217251},{"text":"I something","start":427.48502,"end":428.52502,"sentiment":"neutral","sentiment_score":-0.003599461168050766}],"sentiment":"neutral","sentiment_score":-0.006714606440315644,"channel":1,"num_words":15,"start":422.01,"end":428.52502},{"sentences":[{"text":"All","start":428.145,"end":428.645,"sentiment":"neutral","sentiment_score":0.002391217276453972}],"sentiment":"neutral","sentiment_score":0.002391217276453972,"channel":0,"num_words":1,"start":428.145,"end":428.645},{"sentences":[{"text":"starting with b.","start":428.52502,"end":429.405,"sentiment":"neutral","sentiment_score":0.0033938991837203503},{"text":"I can't remember what his full last name was.","start":429.405,"end":431.505,"sentiment":"neutral","sentiment_score":-0.006715941139393383}],"sentiment":"neutral","sentiment_score":-0.00418848105861495,"channel":1,"num_words":12,"start":428.52502,"end":431.505},{"sentences":[{"text":"all good, man.","start":431.985,"end":432.865,"sentiment":"neutral","sentiment_score":0.2951142092545827},{"text":"All good.","start":432.865,"end":433.525,"sentiment":"positive","sentiment_score":0.41070596873760223},{"text":"Cool.","start":434.065,"end":434.465,"sentiment":"positive","sentiment_score":0.3818510174751282},{"text":"Cool.","start":434.465,"end":434.785,"sentiment":"neutral","sentiment_score":0.33093738555908203},{"text":"Cool.","start":434.785,"end":435.285,"sentiment":"neutral","sentiment_score":0.2767729163169861}],"sentiment":"positive","sentiment_score":0.3370394855737686,"channel":0,"num_words":8,"start":431.985,"end":435.285},{"sentences":[{"text":"Alright, man.","start":435.50497,"end":436.22498,"sentiment":"neutral","sentiment_score":0.1876930147409439},{"text":"I think, hopefully, some place I will wait to hear from you and then one step at a time.","start":436.22498,"end":441.50497,"sentiment":"neutral","sentiment_score":0.12717355944608388},{"text":"Yeah?","start":441.50497,"end":441.99,"sentiment":"neutral","sentiment_score":0.08133725821971893}],"sentiment":"neutral","sentiment_score":0.13059185987169092,"channel":0,"num_words":22,"start":435.50497,"end":441.99},{"sentences":[{"text":"Okay.","start":442.38,"end":442.78,"sentiment":"neutral","sentiment_score":0.1701703518629074},{"text":"Sounds good.","start":442.78,"end":443.58,"sentiment":"neutral","sentiment_score":0.26072368025779724},{"text":"Again, apologies for any time wasting.","start":443.58,"end":445.52,"sentiment":"neutral","sentiment_score":-0.16031951767702898}],"sentiment":"neutral","sentiment_score":-0.030033265964852437,"channel":1,"num_words":9,"start":442.38,"end":445.52},{"sentences":[{"text":"Right.","start":446.06998,"end":446.38998,"sentiment":"neutral","sentiment_score":0.07475657761096954},{"text":"No problem, Tali.","start":446.38998,"end":447.43,"sentiment":"neutral","sentiment_score":0.16994554797808328},{"text":"Please don't have to apologize.","start":447.43,"end":448.63,"sentiment":"neutral","sentiment_score":0.05927098840475083},{"text":"It is my job to make sure that I keep supporting you.","start":448.63,"end":451.19,"sentiment":"neutral","sentiment_score":0.2208330382903417},{"text":"Yeah?","start":451.19,"end":451.69,"sentiment":"neutral","sentiment_score":0.12700951099395752}],"sentiment":"neutral","sentiment_score":0.16627064245668324,"channel":0,"num_words":22,"start":446.06998,"end":451.69},{"sentences":[{"text":"Yeah.","start":451.9,"end":452.13998,"sentiment":"neutral","sentiment_score":0.1969122439622879},{"text":"Okay.","start":452.13998,"end":452.38,"sentiment":"neutral","sentiment_score":0.3317255973815918},{"text":"I appreciate that.","start":452.38,"end":453.1,"sentiment":"positive","sentiment_score":0.4926421344280243},{"text":"Thank you","start":453.1,"end":453.5,"sentiment":"positive","sentiment_score":0.549090176820755}],"sentiment":"positive","sentiment_score":0.4435349426099232,"channel":1,"num_words":7,"start":451.9,"end":453.5},{"sentences":[{"text":"Yep.","start":453.34998,"end":453.84998,"sentiment":"positive","sentiment_score":0.3633615970611572}],"sentiment":"positive","sentiment_score":0.3633615970611572,"channel":0,"num_words":1,"start":453.34998,"end":453.84998},{"sentences":[{"text":"all.","start":453.5,"end":454.0,"sentiment":"neutral","sentiment_score":0.22975027561187744}],"sentiment":"neutral","sentiment_score":0.22975027561187744,"channel":1,"num_words":1,"start":453.5,"end":454.0},{"sentences":[{"text":"No problem, mate.","start":454.55,"end":455.43,"sentiment":"neutral","sentiment_score":0.2104451855023702},{"text":"No problem.","start":455.43,"end":456.06998,"sentiment":"neutral","sentiment_score":0.16201026737689972},{"text":"And, Nick, the more so specifically in the AI arena, the more the more traction which we which we are getting is in accounts automation, not in AI.","start":456.06998,"end":469.73502,"sentiment":"neutral","sentiment_score":0.09757373801299504},{"text":"You know?","start":469.73502,"end":470.05502,"sentiment":"neutral","sentiment_score":0.05178164131939411},{"text":"So in AI agents as well, you have the automate accounts automation where you have three PL matching.","start":470.05502,"end":474.69998,"sentiment":"neutral","sentiment_score":0.12120250778065787}],"sentiment":"neutral","sentiment_score":0.1126911165719887,"channel":0,"num_words":53,"start":454.55,"end":474.69998},{"sentences":[{"text":"You have your accounts recon, accounts receivable, accounts payable.","start":474.69998,"end":477.75998,"sentiment":"neutral","sentiment_score":0.09154013295968373},{"text":"All that process of the accounting is now being lifted by AI agents.","start":477.81998,"end":483.105,"sentiment":"neutral","sentiment_score":0.0766665107355668}],"sentiment":"neutral","sentiment_score":0.08275117437270554,"channel":0,"num_words":22,"start":474.69998,"end":483.105},{"sentences":[{"text":"Right.","start":483.085,"end":483.585,"sentiment":"neutral","sentiment_score":0.07062526792287827}],"sentiment":"neutral","sentiment_score":0.07062526792287827,"channel":1,"num_words":1,"start":483.085,"end":483.585},{"sentences":[{"text":"That that is the piece where we are trying to work with organizations of your size, 50 to 500, on how we can, you know, do that accounts automation.","start":484.625,"end":494.405,"sentiment":"neutral","sentiment_score":0.11622895762838166},{"text":"So more than the IT, I think it would be a conversation with a c c f finance guy, CFO kind of guy.","start":494.545,"end":502.49,"sentiment":"neutral","sentiment_score":0.07614151582769725},{"text":"So if you can speak to any CFO kind of guy, that will also be very helpful.","start":504.15,"end":508.38998,"sentiment":"neutral","sentiment_score":0.12074235651422949},{"text":"Yeah.","start":508.38998,"end":508.88998,"sentiment":"neutral","sentiment_score":0.06556080281734467}],"sentiment":"neutral","sentiment_score":0.10342964998313359,"channel":0,"num_words":70,"start":484.625,"end":508.88998},{"sentences":[{"text":"Okay.","start":509.185,"end":509.425,"sentiment":"neutral","sentiment_score":0.08146204054355621},{"text":"No worries.","start":509.425,"end":509.745,"sentiment":"neutral","sentiment_score":0.10895076766610146},{"text":"We I'll I'll pass on some contact information once I know a bit more.","start":509.745,"end":513.445,"sentiment":"neutral","sentiment_score":0.09746993067009109}],"sentiment":"neutral","sentiment_score":0.09787897677982554,"channel":1,"num_words":17,"start":509.185,"end":513.445},{"sentences":[{"text":"Thank you very much, my thank you very, very, very much, my friend.","start":513.925,"end":517.2509,"sentiment":"positive","sentiment_score":0.45972149876447826}],"sentiment":"positive","sentiment_score":0.45972149876447826,"channel":0,"num_words":13,"start":513.925,"end":517.2509},{"sentences":[{"text":"Okay.","start":517.585,"end":517.90497,"sentiment":"neutral","sentiment_score":0.1470247507095337},{"text":"No worries.","start":517.90497,"end":518.385,"sentiment":"neutral","sentiment_score":0.13131777942180634},{"text":"Well, thank you for your","start":518.385,"end":519.185,"sentiment":"neutral","sentiment_score":0.304310268163681}],"sentiment":"neutral","sentiment_score":0.24140145629644394,"channel":1,"num_words":8,"start":517.585,"end":519.185},{"sentences":[{"text":"Alright,","start":519.1709,"end":519.4909,"sentiment":"neutral","sentiment_score":0.3136998414993286}],"sentiment":"neutral","sentiment_score":0.3136998414993286,"channel":0,"num_words":1,"start":519.1709,"end":519.4909},{"sentences":[{"text":"time, and,","start":519.185,"end":519.665,"sentiment":"neutral","sentiment_score":0.2984711825847626}],"sentiment":"neutral","sentiment_score":0.2984711825847626,"channel":1,"num_words":2,"start":519.185,"end":519.665},{"sentences":[{"text":"ma'am.","start":519.4909,"end":519.9909,"sentiment":"neutral","sentiment_score":0.27761077880859375}],"sentiment":"neutral","sentiment_score":0.27761077880859375,"channel":0,"num_words":1,"start":519.4909,"end":519.9909},{"sentences":[{"text":"yeah, I'll hopefully","start":519.665,"end":520.785,"sentiment":"neutral","sentiment_score":0.1479877382516861}],"sentiment":"neutral","sentiment_score":0.1479877382516861,"channel":1,"num_words":3,"start":519.665,"end":520.785},{"sentences":[{"text":"Anytime,","start":520.4509,"end":520.9509,"sentiment":"neutral","sentiment_score":0.16855429112911224}],"sentiment":"neutral","sentiment_score":0.16855429112911224,"channel":0,"num_words":1,"start":520.4509,"end":520.9509},{"sentences":[{"text":"be in touch soon.","start":520.785,"end":521.765,"sentiment":"neutral","sentiment_score":0.16964871808886528}],"sentiment":"neutral","sentiment_score":0.16964871808886528,"channel":1,"num_words":4,"start":520.785,"end":521.765},{"sentences":[{"text":"my friend.","start":522.8509,"end":523.2509,"sentiment":"neutral","sentiment_score":0.11784141883254051},{"text":"Anytime.","start":523.2509,"end":523.7509,"sentiment":"neutral","sentiment_score":0.2665017247200012},{"text":"Ciao, ciao.","start":523.8909,"end":524.4509,"sentiment":"positive","sentiment_score":0.39854931831359863}],"sentiment":"neutral","sentiment_score":0.2598566398024559,"channel":0,"num_words":5,"start":522.8509,"end":524.4509},{"sentences":[{"text":"Okay.","start":524.3309,"end":524.8309,"sentiment":"neutral","sentiment_score":0.25047171115875244}],"sentiment":"neutral","sentiment_score":0.25047171115875244,"channel":1,"num_words":1,"start":524.3309,"end":524.8309},{"sentences":[{"text":"Bye.","start":524.4509,"end":524.9509,"sentiment":"neutral","sentiment_score":0.28468185663223267}],"sentiment":"neutral","sentiment_score":0.28468185663223267,"channel":0,"num_words":1,"start":524.4509,"end":524.9509},{"sentences":[{"text":"Thanks, mate.","start":525.0509,"end":525.6909,"sentiment":"positive","sentiment_score":0.7851639688014984},{"text":"Bye.","start":525.6909,"end":526.1909,"sentiment":"neutral","sentiment_score":-0.0891289934515953}],"sentiment":"positive","sentiment_score":0.4937329813838005,"channel":1,"num_words":3,"start":525.0509,"end":526.1909}]},"summary":{"result":"success","short":"Rentals are unsure of the infrastructure and governance in place for AI and are waiting for feedback from their AI specialist. The customer is waiting for feedback and apologizes for wasting time. The conversation then shifts to the outsourcing of IT services and the importance of automation in AI, with the speaker emphasizing the need for automation in AI and promises to keep supporting the client."},"intents":{"segments":[{"text":"It's the feedback that I've gotten that they said the pricing's too high on it. No problem, Ben.","start_word":313,"end_word":330,"intents":[{"intent":"Clarify pricing","confidence_score":0.074191354}]},{"text":"I think we just have to understand, you know, you pay peanuts, you get monkeys, and, you know, we'd all are not, you know, graded as monkeys. You know, we are all Yes. experienced professionals, you know, with with some bills to pay and businesses to run. So I don't know what the main customer but, anyways, that's totally up to them. You know? Yep.","start_word":333,"end_word":397,"intents":[{"intent":"Understand customer needs","confidence_score":0.03415799}]},{"text":"Nick, can I ask you a quick question? Mhmm.","start_word":439,"end_word":447,"intents":[{"intent":"Ask question","confidence_score":0.72229373}]},{"text":"In regards to AI, how how is your journey in regards to AI?","start_word":467,"end_word":479,"intents":[{"intent":"Explain journey in ai","confidence_score":0.008211955}]},{"text":"In regards to AI, how how is your journey in regards to AI? Where have you guys reached Internally. As an organization, as a whole, like, what are the guardrails in place? What are the governance in place? What is the solution in place? Have you started putting any AI agents, automation agents, agenting workflow things on those lines, right? Look.","start_word":467,"end_word":527,"intents":[{"intent":"Explore management solutions for ai","confidence_score":5.924984e-9}]},{"text":"So I just wanted to find out, you know, if that's something of who would be the right person in your organization to have a chat Yep.","start_word":637,"end_word":663,"intents":[{"intent":"Find out","confidence_score":0.17101215}]},{"text":"I thought I'll probably have your thoughts on what you think, you know, because, yeah.","start_word":733,"end_word":747,"intents":[{"intent":"Ask for opinions","confidence_score":0.035735186},{"intent":"Ask for nick's feedback","confidence_score":0.000006174063}]},{"text":"And if there's anything else, Nick, please feel free to reach out, mate. Yeah? Yep.","start_word":753,"end_word":767,"intents":[{"intent":"Request for further assistance","confidence_score":0.000053535052}]},{"text":"Mate, it just who looks after your IT managed services? Again, like, so we we recently, we don't have an IT manager locally anymore. We have a lot of our IT services internally through Netia now. Okay.","start_word":861,"end_word":897,"intents":[{"intent":"Ask about it manager's role","confidence_score":0.000090623515}]},{"text":"And NETGEAR is a direct competitor. We do the same thing. You know? A good good company, Yeah.","start_word":947,"end_word":964,"intents":[{"intent":"Provide company information","confidence_score":0.017465191},{"intent":"Confirm company status","confidence_score":0.0038066914},{"intent":"Discuss company status","confidence_score":0.011688338}]},{"text":"But look, if I'll see what information I can dig up, but like I said, it's not really my my place in the business to kinda know too much about, like, the the AI and IT infrastructure and stuff. But if there is something that comes up, I'll definitely let you know.","start_word":999,"end_word":1050,"intents":[{"intent":"Negotiate position","confidence_score":0.00022767649},{"intent":"Suggest discussion","confidence_score":0.004439308}]},{"text":"I would be very much appreciated, mate. I would really appreciate it, mate. Yeah.","start_word":1051,"end_word":1064,"intents":[{"intent":"Express appreciation","confidence_score":0.049867816}]},{"text":"Like, who is the IT manager?","start_word":1123,"end_word":1128,"intents":[{"intent":"Discuss it manager position","confidence_score":0.0007058291}]},{"text":"yeah, so, again, that probably would have been the person I would have gotten you in touch with. But, like I said, he's no longer with us, and I don't know if they're advertising that role now that we kind of have that external support or what the Yeah.","start_word":1201,"end_word":1249,"intents":[{"intent":"Inquire about external support","confidence_score":0.007451022}]}]},"sentiments":{"segments":[{"text":"Hi. This is Nick speaking.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.06328597664833069},{"text":"Good day. Good day. Good day. Good day. Good day, Nick. How are you? I'm good. Thanks.","start_word":5,"end_word":21,"sentiment":"positive","sentiment_score":0.44429469108581543},{"text":"How are you? Oh, not too bad, mate. Not too bad.","start_word":22,"end_word":32,"sentiment":"neutral","sentiment_score":0.2230098992586136},{"text":"Thanks for asking, Nick.","start_word":33,"end_word":36,"sentiment":"positive","sentiment_score":0.4729458689689636},{"text":"My name is Rahul. Rahul from TechnoWarm. My how are you Yes. doing today? Yeah. I'm good. I remember who it was. Sorry. I just didn't have your number saved. No. No. No. No. Actually, my apologies.","start_word":37,"end_word":73,"sentiment":"neutral","sentiment_score":0.008549243211746216},{"text":"This is not my actual number. I'm having some problem with my phone.","start_word":74,"end_word":86,"sentiment":"negative","sentiment_score":-0.35338738560676575},{"text":"So this is a temporary number which I've got while I'm getting my main number fixed. You know? Hi, Ken. Hi. The joy of having multiple PABX servers might you know, just too many too many servers to play with. Yeah? Yeah. Cool. Cool. Cool. Hey, Nick. Just quickly confirm. You got my other email. Yeah? I think. I did. Yes. So I forwarded Okay. that on. I have Yeah. been meaning to get back to you. I think the clients decided to go in another direction. No problem, mate. No problem. Any particular feedback or anything they have given? Just I don't know how much they were kind of expecting the setup of this Krenz to cost, but I think they're in discussion to kind of just do it internally with their IT team or something now. But, yeah, I I kind of got similar, like, when I went to Duance directly, like, they were kind of similar with their pricing as well. So, yeah, I've honestly, it's it's I don't know how much they're expecting it to cost, but, apparently, all the quotes I've gone to so far have been too high for them. Interesting. Yeah? Yeah. Like I said, I I don't know if they expected it to just, you know, cost $200 or something, but it's kind of the fit yeah. It's the feedback that I've gotten that they said the pricing's too high on it. No problem, Ben. No problem, Nick. I think we just have to understand, you know, you pay peanuts, you get monkeys, and, you know, we'd all are not, you know, graded as monkeys. You know, we are all Yes. experienced professionals, you know, with with some bills to pay and businesses to run. So I don't know what the main customer but, anyways, that's totally up to them. You know? Yep. No apologies. I haven't been in touch. You know, I was just yeah. I've had a fair bit going on, But, yeah, sorry that I didn't end up getting back to your email. No. No. All good, Nick. Might. All good. Nick, can I ask you a quick question? Mhmm. Just out of curiosity, Mike, we are working with few other people in the service space, service delivery space. In regards to AI, how how is your journey in regards to AI? Where have you guys reached Internally. As an organization, as a whole, like, what are the guardrails in place? What are the governance in place? What is the solution in place? Have you started putting any AI agents, automation agents, agenting workflow things on those lines, right? Look. Not that I'm aware of. That's like I said, you know, there might be I know that, you know, we hired, like, an AI specialist at the start of the year or something, but I'm not really sure what that is in terms of, like, what infrastructure actually get passed on to, like, the construction team and and whatever else. Interesting. Interesting. We are working with some very, very big, well known brand names as well, Yep. to be honest, and, some very, very big names in, Queensland, to be very precise, and Mhmm. seeing lot of lot of a lot of solutions being kicked out. You know? So I just wanted to find out, you know, if that's something of who would be the right person in your organization to have a chat Yep. in regards to that? Look, in all honesty, I'm not entirely sure. Like Okay. I said, you know, like, I I don't know if that would kinda go to our director or if it would go to, like, someone, you know, kind of working in our AI or IT space or something like that. But, yeah, the the honest answer is I I don't know. No problem, man. No problem. I thought I'll probably have your thoughts on what you think, you know, because, yeah. No worries, mate. No worries. And if there's anything else, Nick, please feel free to reach out, mate. Yeah? Yep. No. I I do appreciate it, and I apologize for any time wasting. If if if No. it's No.","start_word":87,"end_word":786,"sentiment":"neutral","sentiment_score":-0.05995366960364793},{"text":"any It's if it's any consolation, they wasted a lot of my time as well.","start_word":787,"end_word":801,"sentiment":"negative","sentiment_score":-0.412620484828949},{"text":"all mate, it's all part of the game. You know, you work on 10. You have to put in the hard work for 10 proposals to get one sale. You know, it's all just you're doing your job. We are doing our job, mate. Yep. No. Look. So I the appreciate it. Okay. yep. You go. Yep. I'm sorry. Mate, it just who looks after your IT managed services? Again, like, so we we recently, we don't have an IT manager locally anymore. We have a lot of our IT services internally through Netia now. Okay. Netgear. Yeah. Yeah. Yeah. Yeah. Yep. But I'm yeah. I I don't know if they're looking to advertise that role again or something or what their plan is, but I know that we're outsourcing a lot of, like, our internal IT support to NETIO now. Yep. Yep. Yep. Yeah. And NETGEAR is a direct competitor. We do the same thing. You know?","start_word":802,"end_word":959,"sentiment":"neutral","sentiment_score":-0.02685629246355612},{"text":"A good good company, Yeah.","start_word":960,"end_word":964,"sentiment":"positive","sentiment_score":0.4011927843093872},{"text":"Okay. big company. You know? And Yep.","start_word":965,"end_word":971,"sentiment":"neutral","sentiment_score":0.1737668514251709},{"text":"they've got some good bills as well.","start_word":972,"end_word":978,"sentiment":"positive","sentiment_score":0.4756321907043457},{"text":"So I'm not yeah. I think yeah.","start_word":979,"end_word":985,"sentiment":"neutral","sentiment_score":0.06266067177057266},{"text":"That's it's a good company. NETGEAR is a good company for sure.","start_word":986,"end_word":997,"sentiment":"positive","sentiment_score":0.5120141506195068},{"text":"Yep. But look, if I'll see what information I can dig up, but like I said, it's not really my my place in the business to kinda know too much about, like, the the AI and IT infrastructure and stuff. But if there is something that comes up, I'll definitely let you know.","start_word":998,"end_word":1050,"sentiment":"neutral","sentiment_score":-0.05098922923207283},{"text":"I would be very much appreciated, mate. I would really appreciate it, mate.","start_word":1051,"end_word":1063,"sentiment":"positive","sentiment_score":0.4831038117408752},{"text":"Yeah. Okay. Well, look. Let me Cool. let me talk to some people, and I'll see what contact information I can pass on. Yep. You promise you're gonna put in an effort for me? Yeah. Definitely. Yep. Thank I don't you, know madam. who to talk to, but, yeah, I'll start the conversation Yeah. somewhere. Yeah. No problem, madam. Like, who is the IT manager? Do you have an IT in house manager who looks up, No. you know, some sort He of he we just he just parted ways with the company. oh, okay. Yep. Who So who the was it? his name was Jake. I I forget what his last name is, but he like, Okay. literally in the last week or two, he's he's parted ways Oh, with no. the company. So, Okay. Okay. yeah, so, again, that probably would have been the person I would have gotten you in touch with. But, like I said, he's no longer with us, and I don't know if they're advertising that role now that we kind of have that external support or what the Yeah. kind of plan is in all honesty. But if if something does come up, we'll do some digging for you, and I'll let you know.","start_word":1064,"end_word":1274,"sentiment":"neutral","sentiment_score":-0.019972949981760076},{"text":"You are a very good friend.","start_word":1275,"end_word":1280,"sentiment":"positive","sentiment_score":0.5236576199531555},{"text":"Was it Jacob Punko in your yeah? No. It started with a b. I think it was, like, Jake. Yeah. I something All starting with b. I can't remember what his full last name was. all good, man.","start_word":1281,"end_word":1318,"sentiment":"neutral","sentiment_score":0.03402165696024895},{"text":"All good. Cool.","start_word":1319,"end_word":1321,"sentiment":"positive","sentiment_score":0.3978467583656311},{"text":"Cool. Cool. Alright, man. I think, hopefully, some place I will wait to hear from you and then one step at a time. Yeah? Okay. Sounds good. Again, apologies for any time wasting. Right. No problem, Tali. Please don't have to apologize. It is my job to make sure that I keep supporting you. Yeah? Yeah. Okay.","start_word":1322,"end_word":1378,"sentiment":"neutral","sentiment_score":0.11758792400360107},{"text":"I appreciate that. Thank you Yep.","start_word":1379,"end_word":1384,"sentiment":"positive","sentiment_score":0.4653761684894562},{"text":"all. No problem, mate. No problem. And, Nick, the more so specifically in the AI arena, the more the more traction which we which we are getting is in accounts automation, not in AI. You know? So in AI agents as well, you have the automate accounts automation where you have three PL matching. You have your accounts recon, accounts receivable, accounts payable. All that process of the accounting is now being lifted by AI agents. Right. That that is the piece where we are trying to work with organizations of your size, 50 to 500, on how we can, you know, do that accounts automation. So more than the IT, I think it would be a conversation with a c c f finance guy, CFO kind of guy. So if you can speak to any CFO kind of guy, that will also be very helpful. Yeah. Okay. No worries. We I'll I'll pass on some contact information once I know a bit more.","start_word":1385,"end_word":1548,"sentiment":"neutral","sentiment_score":0.10459937155246736},{"text":"Thank you very much, my thank you very, very, very much, my friend.","start_word":1549,"end_word":1561,"sentiment":"positive","sentiment_score":0.4626930058002472},{"text":"Okay. No worries. Well, thank you for your Alright, time, and, ma'am. yeah, I'll hopefully Anytime, be in touch soon. my friend. Anytime.","start_word":1562,"end_word":1584,"sentiment":"neutral","sentiment_score":0.21748466465784155},{"text":"Ciao, ciao.","start_word":1585,"end_word":1586,"sentiment":"positive","sentiment_score":0.39854931831359863},{"text":"Okay. Bye.","start_word":1587,"end_word":1588,"sentiment":"neutral","sentiment_score":0.2709978222846985},{"text":"Thanks, mate. Bye.","start_word":1589,"end_word":1591,"sentiment":"positive","sentiment_score":0.7021074295043945}],"average":{"sentiment":"neutral","sentiment_score":0.01409496363133884}}}}