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Yeah. Hey. Can I can I just have work at the moment? I keep getting phone calls.\n\nCan I call you back once I've got my lunch break? No. No. Thank you. Just could I I'll have to call you back when I go on my lunch break.\n\nIs that okay? Alright. 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Good morning. This is Airtel accounts. Am I speaking to Emmanuel Maddie?\n\nChannel 1: Yeah. Hey. Can I can I just have work at the moment? I keep getting phone calls. Can I call you back once I've got my\n\nChannel 0: Oh.\n\nChannel 1: lunch break?\n\nChannel 0: Oh, sure. Sure. Surely. So,\n\nChannel 1: No. No. Thank\n\nChannel 0: Marie,\n\nChannel 1: you.\n\nChannel 0: I just wanted to confirm which standard postage or express for your free router.\n\nChannel 1: Just could I I'll have to call you back when I go on my lunch break. Is that okay?\n\nChannel 0: Oh, okay. Sure. I'll\n\nChannel 1: Alright.\n\nChannel 0: just send you\n\nChannel 1: Bye.\n\nChannel 0: an email as well. Okay? Appreciate your time. Have a good one.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.020394938066601753}],"sentiment":"neutral","sentiment_score":0.020394938066601753,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Hi.","start":2.24,"end":2.56,"sentiment":"neutral","sentiment_score":0.12468406558036804},{"text":"Good morning.","start":2.56,"end":3.3,"sentiment":"neutral","sentiment_score":0.2784850373864174},{"text":"This is Airtel accounts.","start":3.52,"end":4.88,"sentiment":"neutral","sentiment_score":0.1448502540588379},{"text":"Am I speaking to Emmanuel Maddie?","start":4.88,"end":7.06,"sentiment":"neutral","sentiment_score":0.08243054337799549}],"sentiment":"neutral","sentiment_score":0.13504910898896363,"channel":0,"num_words":13,"start":2.24,"end":7.06},{"sentences":[{"text":"Yeah.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.0713355541229248},{"text":"Hey.","start":7.8399997,"end":8.0,"sentiment":"neutral","sentiment_score":0.07821503281593323},{"text":"Can I can I just have work at the moment?","start":8.0,"end":10.08,"sentiment":"neutral","sentiment_score":0.05801836624741554},{"text":"I keep getting phone calls.","start":10.08,"end":11.5199995,"sentiment":"neutral","sentiment_score":-0.3097968578338623},{"text":"Can I call you back once I've got my","start":11.5199995,"end":13.12,"sentiment":"neutral","sentiment_score":-0.12384492572810915}],"sentiment":"neutral","sentiment_score":-0.07437901428112617,"channel":1,"num_words":26,"start":7.2,"end":13.12},{"sentences":[{"text":"Oh.","start":13.035,"end":13.535,"sentiment":"neutral","sentiment_score":-0.07066246122121811}],"sentiment":"neutral","sentiment_score":-0.07066246122121811,"channel":0,"num_words":1,"start":13.035,"end":13.535},{"sentences":[{"text":"lunch break?","start":13.12,"end":13.665,"sentiment":"neutral","sentiment_score":-0.061407484114170074}],"sentiment":"neutral","sentiment_score":-0.061407484114170074,"channel":1,"num_words":2,"start":13.12,"end":13.665},{"sentences":[{"text":"Oh, sure.","start":14.315,"end":15.115,"sentiment":"neutral","sentiment_score":-0.025023452937602997},{"text":"Sure.","start":15.115,"end":15.355,"sentiment":"neutral","sentiment_score":0.001093752682209015},{"text":"Surely.","start":15.355,"end":15.855,"sentiment":"neutral","sentiment_score":-0.02609368972480297},{"text":"So,","start":15.995,"end":16.395,"sentiment":"neutral","sentiment_score":-0.05888897553086281}],"sentiment":"neutral","sentiment_score":-0.02678716368973255,"channel":0,"num_words":5,"start":14.315,"end":16.395},{"sentences":[{"text":"No.","start":16.145,"end":16.225,"sentiment":"neutral","sentiment_score":-0.22561952471733093},{"text":"No.","start":16.225,"end":16.305,"sentiment":"neutral","sentiment_score":-0.23432084918022156},{"text":"Thank","start":16.305,"end":16.545,"sentiment":"neutral","sentiment_score":0.18927864730358124}],"sentiment":"neutral","sentiment_score":-0.09022057553132375,"channel":1,"num_words":3,"start":16.145,"end":16.545},{"sentences":[{"text":"Marie,","start":16.395,"end":16.715,"sentiment":"neutral","sentiment_score":0.18173819780349731}],"sentiment":"neutral","sentiment_score":0.18173819780349731,"channel":0,"num_words":1,"start":16.395,"end":16.715},{"sentences":[{"text":"you.","start":16.545,"end":17.045,"sentiment":"neutral","sentiment_score":0.1180039569735527}],"sentiment":"neutral","sentiment_score":0.1180039569735527,"channel":1,"num_words":1,"start":16.545,"end":17.045},{"sentences":[{"text":"I just wanted to confirm which standard postage or express for your free router.","start":16.715,"end":22.095,"sentiment":"neutral","sentiment_score":0.07357645300882203}],"sentiment":"neutral","sentiment_score":0.07357645300882203,"channel":0,"num_words":14,"start":16.715,"end":22.095},{"sentences":[{"text":"Just could I I'll have to call you back when I go on my lunch break.","start":23.345,"end":26.545,"sentiment":"neutral","sentiment_score":0.013957551796920598},{"text":"Is that okay?","start":26.545,"end":27.365,"sentiment":"neutral","sentiment_score":0.029804417863488197}],"sentiment":"neutral","sentiment_score":0.016459688544273376,"channel":1,"num_words":19,"start":23.345,"end":27.365},{"sentences":[{"text":"Oh, okay.","start":28.004875,"end":28.484875,"sentiment":"neutral","sentiment_score":0.07057667523622513},{"text":"Sure.","start":28.484875,"end":28.724874,"sentiment":"neutral","sentiment_score":0.12952186167240143},{"text":"I'll","start":28.724874,"end":28.884874,"sentiment":"neutral","sentiment_score":0.15641501545906067}],"sentiment":"neutral","sentiment_score":0.10677255690097809,"channel":0,"num_words":4,"start":28.004875,"end":28.884874},{"sentences":[{"text":"Alright.","start":28.785,"end":29.204937,"sentiment":"neutral","sentiment_score":0.15152017772197723}],"sentiment":"neutral","sentiment_score":0.15152017772197723,"channel":1,"num_words":1,"start":28.785,"end":29.204937},{"sentences":[{"text":"just send you","start":28.884874,"end":29.444874,"sentiment":"neutral","sentiment_score":0.13386200368404388}],"sentiment":"neutral","sentiment_score":0.13386200368404388,"channel":0,"num_words":3,"start":28.884874,"end":29.444874},{"sentences":[{"text":"Bye.","start":29.284937,"end":29.784937,"sentiment":"neutral","sentiment_score":0.15212717652320862}],"sentiment":"neutral","sentiment_score":0.15212717652320862,"channel":1,"num_words":1,"start":29.284937,"end":29.784937},{"sentences":[{"text":"an email as well.","start":29.444874,"end":30.324875,"sentiment":"neutral","sentiment_score":0.14008623361587524},{"text":"Okay?","start":30.324875,"end":30.804874,"sentiment":"neutral","sentiment_score":0.1633060872554779},{"text":"Appreciate your time.","start":30.804874,"end":31.844875,"sentiment":"positive","sentiment_score":0.5759044289588928},{"text":"Have a good 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The customer agrees to send an email and the call ends."},"intents":{"segments":[{"text":"I just wanted to confirm which standard postage or express for your free router.","start_word":53,"end_word":66,"intents":[{"intent":"Confirm postage","confidence_score":0.10930081}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good morning. This is Airtel accounts. Am I speaking to Emmanuel Maddie? Yeah. Hey. Can I can I just have work at the moment? I keep getting phone calls. Can I call you back once I've got my Oh. lunch break? Oh, sure. Sure. Surely. So, No. No. Thank Marie, you. I just wanted to confirm which standard postage or express for your free router. Just could I I'll have to call you back when I go on my lunch break. Is that okay? Oh, okay. Sure. I'll Alright. just send you Bye. an email as well. Okay?","start_word":0,"end_word":99,"sentiment":"neutral","sentiment_score":0.03222576528787613},{"text":"Appreciate your time. Have a good one.","start_word":100,"end_word":106,"sentiment":"positive","sentiment_score":0.6234756708145142}],"average":{"sentiment":"neutral","sentiment_score":0.07770653260059845}}}}