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I was just gonna do it over the phone for a bit of housekeeping today. We're trying a bit of working from home at the moment, so the old Teams is a little bit choppy with the old Wi Fi. That's all. Cool. Now I'm just gonna go through a couple of things for both of you guys in terms of implementation and strategy. Before I do that, because you guys are now both clients about view of you, okay for me to go through a quick security check? Fantastic. So, Chris, I'll start with you, mate. We don't have a security question on file. Could you please confirm your date of birth and address? Fantastic. And, Jamie Lee, if you could please confirm your date of birth as well. Fantastic. Thank you, guys. First of all, just before I jump in, Yeah. You is this for the beneficiaries, for the witnesses? Yeah. Absolutely, mate. We are definitely in office Monday through Wednesday, and you are more than welcome to pop in and we can witness it in office. That's totally fine. Yeah. You guys can pretty much pop in. We're open, like, seven till seven. So anytime is fine. Cool. I'll I'll put in tentatively that you might be popping in on Wednesday, but, again, any day, that's probably fine for beneficiaries. And I must also apologize as well. Jamie, we put the wrong member number on your third party authority that you signed for. No. There was a bit of a bounce back on the member number for the authority. I was trying to kind of troubleshoot the rollover for yours because the names are all matching up, which is perfect. We're gonna be able to call them. If I can send you through the the updated form today, do you potentially have a a printer to print it out and send us another clear photo? Okay. Otherwise, we can always express post it out. Yes. Absolutely. That would be perfect. What I'll do is I'll make sure the team's ready with that document there for Wednesday, and then we can basically submit it straight away. We'll be able to call them Friday and Monday Monday to troubleshoot. Perfect. Yep. Yeah. Yeah. They're a bit I was supposed to kind of notorious for the single detail doesn't match or anything like that. They're a bit bit of a hard ball with it. One of the things I can possibly think of is if you've had any, like, address changes where your current address isn't on your host plus. That's okay. We can we'll give them a call next week and follow that up, and we can get that finalized. Cool. Some good news at least for Chris, but your rollover couldn't have gone in at a perfect timing into your hub. I don't know if you've had a look on your login yet or gotten that login working. No. That's that's right. Certainly forget. So your SMA portfolio that we put together, as soon as it rolled in, it was at the bottom of the stock market, and it jumped straight up. And in a month, it's already jumped up about $6,000 and grown four and a half percent. So the rate is on to get Jamie's in and to catch up, and I'm confident that she'll just I don't know. It'll be a tough one, but I can't wait for the review to see how both the account cool. So that's all looking good. We'll tee up for Wednesday for the beneficiaries and the third party, and we'll get yours sorted. The only last couple of things I've got is so I mentioned in our in our statement of advice for the transfer terms of the insurances, and you guys mentioned to me that PostPlus are gonna review your, like, health exclusions after a period of time. Does that ring a bell? Perfect. So I had a bit of a chat because TAO does the insurance for host plus. They also do the transfer terms for hub 24. So I kind of went into their back end and gave them a bit of a call to check a couple of things. And exclusions aren't, like, reviewable for transfer terms, but Hostplus will review them for you. So do you remember the, like, kind of retention strategy I kind of gave you guys as a backup last time? I know it was a little while ago. Does it ring a bell? That's right. So that's what I'm gonna send through to you today is just the same statement of advice that you've already gone through, just updating with the retain of 10,012 thousand for both of your accounts just until we can get the exclusions reviewed and we can get some replacement coverage. K. So just as a quick update, projections wise, Jamie, you're going from 617,000 to $6.54 over ten years, press 450,000 to 505,000. So it's chopped down a little bit from the initial document because of, obviously, your premiums are a bit higher in host plus. First review or two is we'll see how the portfolios have gone because you're in different investments, and then I'm gonna, as soon as I can, review those insurances. Okay. So that'll come through. Yep. Yep. Pretty much. But one of the things that I can do in between is if a similar time has elapsed, you may be able to get cover with any other insurer, and I might be able to find you a much better deal elsewhere. So one of the things I'll do is at the next review even, I'm gonna just double check a couple of dates and details, and I'll call around anonymously to all the insurers to see if there's anything we can do after the first twelve months. And if not, after the two year mark, we could probably do it then. Cool. Awesome. Any questions on that so far, guys? Yep. No worries. And, look, it's one of those things where because you're so young, it's only gonna kind of slightly impact things for a couple of years until we can get you consolidated and all of it going into the main portfolios. But still having 95% of it going is gonna be a big benefit anyway. Cool. Alright. Well, what I'll do is I'm gonna shoot through that same document through to both of your emails just so we can get it re signed if you're comfortable still, and we will line up all the paperwork for Wednesday. Awesome. And, also, thank you guys very much for referring Olivia on as well. I just spoke to her this week and and because of her celebrity status, all the team is kind of really excited to meet her. She's a bit of a celebrity around the office, so all the girls are like, can we jump in on the call? And I was like, no. No. No. Privacy policy first. If she comes in, you can say hello. Uh-oh. I'm glad. Yeah. She will. She's I can't say anything, obviously, about someone else's situation, but there's a a lot on the horizon for her as well. So I do appreciate that. Awesome. And the last thing for me, guys, is so we'll get all this kind of fixed up next week. Your account should be all fixed up the week after. And then I'll pretty much be going on paternity leave then. The baby's due in twenty eight days. So yeah. Thank you. My my wife's at a it's my third, so I've got two boys, and this is gonna be our daughter. And, yeah, my wife's a baby bumping at the moment because she called me up. She says, I don't know what to do with myself. I'm off work now. I'm a couple of weeks away. Can I go spend some money? And I was like, yeah. Go for it. Go to baby bumping and go have some fun. Yes. We got all the bows and everything, and it's it's so exciting. Only a couple of weeks. So what I tend to do with our kids is I'll take off the first couple of weeks to make sure they're all settled in and she's okay. And then, basically, she just nurses for a month or two. Her mom usually comes and stays for a few weeks and does some cooking for us. We've got a we've got a deep freezer. My friend works at a chicken factory. We bought, like, seven kilos of chicken for us to freeze up. And then, yeah, the connections are good. So I'll I'll just take a little bit of transition back to all be available pretty quickly, and then I usually take another couple of weeks a little bit later. Yeah. Go for it. A time. To be honest, we we have so much staff in the building, and I'll be there between ten and 06:30 myself. But outside of that, again, 7AM to 7PM, we're we're all pretty free. Oh, yeah. Great question. So for the first twelve months, we're gonna let the contributions just keep going into host plus, And then anything that builds up in there, we'll move it across. And I'll kind of time it so that if we can do the replacement insurances, I'll do it in one go. If not, I'll just do a sweep for another twelve months. Yeah. No. Leave it as is. And once we've got everything fixed up in a year or two, we can do it then. Fantastic. Any other questions, guys? Amazing. Well, have a fantastic weekend, and thank you so much for your time. Absolutely. I look forward to it. 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Chris. It's Tommy here from. How are you going? Mate, happy Friday to you guys. Is Jamie Lee there as well?\n\nNo. That's fantastic, mate. I was just gonna do it over the phone for a bit of housekeeping today. We're trying a bit of working from home at the moment, so the old Teams is a little bit choppy with the old Wi Fi. That's all.\n\nCool. Now I'm just gonna go through a couple of things for both of you guys in terms of implementation and strategy. Before I do that, because you guys are now both clients about view of you, okay for me to go through a quick security check? Fantastic. So, Chris, I'll start with you, mate.\n\nWe don't have a security question on file. Could you please confirm your date of birth and address? Fantastic. And, Jamie Lee, if you could please confirm your date of birth as well. Fantastic.\n\nThank you, guys. First of all, just before I jump in, Yeah. You is this for the beneficiaries, for the witnesses? Yeah. Absolutely, mate.\n\nWe are definitely in office Monday through Wednesday, and you are more than welcome to pop in and we can witness it in office. That's totally fine. Yeah. You guys can pretty much pop in. We're open, like, seven till seven.\n\nSo anytime is fine. Cool. I'll I'll put in tentatively that you might be popping in on Wednesday, but, again, any day, that's probably fine for beneficiaries. And I must also apologize as well. Jamie, we put the wrong member number on your third party authority that you signed for.\n\nNo. There was a bit of a bounce back on the member number for the authority. I was trying to kind of troubleshoot the rollover for yours because the names are all matching up, which is perfect. We're gonna be able to call them. If I can send you through the the updated form today, do you potentially have a a printer to print it out and send us another clear photo?\n\nOkay. Otherwise, we can always express post it out. Yes. Absolutely. That would be perfect.\n\nWhat I'll do is I'll make sure the team's ready with that document there for Wednesday, and then we can basically submit it straight away. We'll be able to call them Friday and Monday Monday to troubleshoot. Perfect. Yep. Yeah.\n\nYeah. They're a bit I was supposed to kind of notorious for the single detail doesn't match or anything like that. They're a bit bit of a hard ball with it. One of the things I can possibly think of is if you've had any, like, address changes where your current address isn't on your host plus. That's okay.\n\nWe can we'll give them a call next week and follow that up, and we can get that finalized. Cool. Some good news at least for Chris, but your rollover couldn't have gone in at a perfect timing into your hub. I don't know if you've had a look on your login yet or gotten that login working. No.\n\nThat's that's right. Certainly forget. So your SMA portfolio that we put together, as soon as it rolled in, it was at the bottom of the stock market, and it jumped straight up. And in a month, it's already jumped up about $6,000 and grown four and a half percent. So the rate is on to get Jamie's in and to catch up, and I'm confident that she'll just I don't know.\n\nIt'll be a tough one, but I can't wait for the review to see how both the account cool. So that's all looking good. We'll tee up for Wednesday for the beneficiaries and the third party, and we'll get yours sorted. The only last couple of things I've got is so I mentioned in our in our statement of advice for the transfer terms of the insurances, and you guys mentioned to me that PostPlus are gonna review your, like, health exclusions after a period of time. Does that ring a bell?\n\nPerfect. So I had a bit of a chat because TAO does the insurance for host plus. They also do the transfer terms for hub 24. So I kind of went into their back end and gave them a bit of a call to check a couple of things. And exclusions aren't, like, reviewable for transfer terms, but Hostplus will review them for you.\n\nSo do you remember the, like, kind of retention strategy I kind of gave you guys as a backup last time? I know it was a little while ago. Does it ring a bell? That's right. So that's what I'm gonna send through to you today is just the same statement of advice that you've already gone through, just updating with the retain of 10,012 thousand for both of your accounts just until we can get the exclusions reviewed and we can get some replacement coverage.\n\nK. So just as a quick update, projections wise, Jamie, you're going from 617,000 to $6.54 over ten years, press 450,000 to 505,000. So it's chopped down a little bit from the initial document because of, obviously, your premiums are a bit higher in host plus. First review or two is we'll see how the portfolios have gone because you're in different investments, and then I'm gonna, as soon as I can, review those insurances. Okay.\n\nSo that'll come through. Yep. Yep. Pretty much. But one of the things that I can do in between is if a similar time has elapsed, you may be able to get cover with any other insurer, and I might be able to find you a much better deal elsewhere.\n\nSo one of the things I'll do is at the next review even, I'm gonna just double check a couple of dates and details, and I'll call around anonymously to all the insurers to see if there's anything we can do after the first twelve months. And if not, after the two year mark, we could probably do it then. Cool. Awesome. Any questions on that so far, guys?\n\nYep. No worries. And, look, it's one of those things where because you're so young, it's only gonna kind of slightly impact things for a couple of years until we can get you consolidated and all of it going into the main portfolios. But still having 95% of it going is gonna be a big benefit anyway. Cool.\n\nAlright. Well, what I'll do is I'm gonna shoot through that same document through to both of your emails just so we can get it re signed if you're comfortable still, and we will line up all the paperwork for Wednesday. Awesome. And, also, thank you guys very much for referring Olivia on as well. I just spoke to her this week and and because of her celebrity status, all the team is kind of really excited to meet her.\n\nShe's a bit of a celebrity around the office, so all the girls are like, can we jump in on the call? And I was like, no. No. No. Privacy policy first.\n\nIf she comes in, you can say hello. Uh-oh. I'm glad. Yeah. She will.\n\nShe's I can't say anything, obviously, about someone else's situation, but there's a a lot on the horizon for her as well. So I do appreciate that. Awesome. And the last thing for me, guys, is so we'll get all this kind of fixed up next week. Your account should be all fixed up the week after.\n\nAnd then I'll pretty much be going on paternity leave then. The baby's due in twenty eight days. So yeah. Thank you. My my wife's at a it's my third, so I've got two boys, and this is gonna be our daughter.\n\nAnd, yeah, my wife's a baby bumping at the moment because she called me up. She says, I don't know what to do with myself. I'm off work now. I'm a couple of weeks away. Can I go spend some money?\n\nAnd I was like, yeah. Go for it. Go to baby bumping and go have some fun. Yes. We got all the bows and everything, and it's it's so exciting.\n\nOnly a couple of weeks. So what I tend to do with our kids is I'll take off the first couple of weeks to make sure they're all settled in and she's okay. And then, basically, she just nurses for a month or two. Her mom usually comes and stays for a few weeks and does some cooking for us. We've got a we've got a deep freezer.\n\nMy friend works at a chicken factory. We bought, like, seven kilos of chicken for us to freeze up. And then, yeah, the connections are good. So I'll I'll just take a little bit of transition back to all be available pretty quickly, and then I usually take another couple of weeks a little bit later. Yeah.\n\nGo for it. A time. To be honest, we we have so much staff in the building, and I'll be there between ten and 06:30 myself. But outside of that, again, 7AM to 7PM, we're we're all pretty free. Oh, yeah.\n\nGreat question. So for the first twelve months, we're gonna let the contributions just keep going into host plus, And then anything that builds up in there, we'll move it across. And I'll kind of time it so that if we can do the replacement insurances, I'll do it in one go. If not, I'll just do a sweep for another twelve months. Yeah.\n\nNo. Leave it as is. And once we've got everything fixed up in a year or two, we can do it then. Fantastic. Any other questions, guys?\n\nAmazing. Well, have a fantastic weekend, and thank you so much for your time. Absolutely. I look forward to it. See you then.","paragraphs":[{"sentences":[{"text":"Hey, Chris.","start":2.56,"end":3.12,"sentiment":"neutral","sentiment_score":0.12394677847623825},{"text":"It's Tommy here from.","start":3.12,"end":4.42,"sentiment":"neutral","sentiment_score":0.16752343997359276},{"text":"How are you going?","start":4.72,"end":5.54,"sentiment":"neutral","sentiment_score":0.22382228076457977},{"text":"Mate, happy Friday to you guys.","start":7.7599998,"end":9.36,"sentiment":"positive","sentiment_score":0.39735811948776245},{"text":"Is Jamie Lee there as well?","start":9.36,"end":11.219999,"sentiment":"neutral","sentiment_score":0.05795584867397944}],"sentiment":"neutral","sentiment_score":0.2065981931307099,"num_words":22,"start":2.56,"end":11.219999},{"sentences":[{"text":"No.","start":15.615,"end":15.8550005,"sentiment":"neutral","sentiment_score":0.0001529604196548462},{"text":"That's fantastic, mate.","start":15.8550005,"end":16.815,"sentiment":"positive","sentiment_score":0.5467918713887533},{"text":"I was just gonna do it over the phone for a bit of housekeeping today.","start":16.815,"end":20.115,"sentiment":"neutral","sentiment_score":0.17412066757678984},{"text":"We're trying a bit of working from home at the moment, so the old Teams is a little bit choppy with the old Wi Fi.","start":21.455,"end":27.52,"sentiment":"neutral","sentiment_score":-0.06198484569787979},{"text":"That's all.","start":27.52,"end":28.9,"sentiment":"neutral","sentiment_score":0.06687194667756557}],"sentiment":"neutral","sentiment_score":0.06166220302491084,"num_words":46,"start":15.615,"end":28.9},{"sentences":[{"text":"Cool.","start":29.84,"end":30.34,"sentiment":"neutral","sentiment_score":0.2449268102645874},{"text":"Now I'm just gonna go through a couple of things for both of you guys in terms of implementation and strategy.","start":30.48,"end":36.739998,"sentiment":"neutral","sentiment_score":0.1030172219588643},{"text":"Before I do that, because you guys are now both clients about view of you, okay for me to go through a quick security check?","start":37.28,"end":44.195,"sentiment":"neutral","sentiment_score":0.04713784135878086},{"text":"Fantastic.","start":46.335,"end":46.835,"sentiment":"neutral","sentiment_score":0.32354018092155457},{"text":"So, Chris, I'll start with you, mate.","start":47.055,"end":48.995003,"sentiment":"neutral","sentiment_score":0.15097627682345255}],"sentiment":"neutral","sentiment_score":0.09031106589192694,"num_words":55,"start":29.84,"end":48.995003},{"sentences":[{"text":"We don't have a security question on file.","start":49.055,"end":51.455,"sentiment":"neutral","sentiment_score":0.07220319961197674},{"text":"Could you please confirm your date of birth and address?","start":51.455,"end":54.035,"sentiment":"neutral","sentiment_score":0.07490568682551384},{"text":"Fantastic.","start":59.96,"end":60.46,"sentiment":"neutral","sentiment_score":0.2437424957752228},{"text":"And, Jamie Lee, if you could please confirm your date of birth as well.","start":60.68,"end":63.899998,"sentiment":"neutral","sentiment_score":0.11449062771030835},{"text":"Fantastic.","start":68.215004,"end":68.715004,"sentiment":"positive","sentiment_score":0.38704508543014526}],"sentiment":"neutral","sentiment_score":0.1047158480676658,"num_words":34,"start":49.055,"end":68.715004},{"sentences":[{"text":"Thank you, guys.","start":69.015,"end":69.915,"sentiment":"neutral","sentiment_score":0.33099209268887836},{"text":"First of all, just before I jump in, Yeah.","start":70.295,"end":107.315,"sentiment":"neutral","sentiment_score":0.048019184834427305},{"text":"You is this for the beneficiaries, for the witnesses?","start":107.315,"end":110.535,"sentiment":"neutral","sentiment_score":0.021115600027971797},{"text":"Yeah.","start":112.990005,"end":113.39001,"sentiment":"neutral","sentiment_score":0.10188916325569151},{"text":"Absolutely, mate.","start":113.39001,"end":114.11,"sentiment":"neutral","sentiment_score":0.2220158576965332}],"sentiment":"neutral","sentiment_score":0.09004625918654104,"num_words":24,"start":69.015,"end":114.11},{"sentences":[{"text":"We are definitely in office Monday through Wednesday, and you are more than welcome to pop in and we can witness it in office.","start":114.11,"end":120.590004,"sentiment":"positive","sentiment_score":0.47284521721303463},{"text":"That's totally fine.","start":120.590004,"end":121.73,"sentiment":"positive","sentiment_score":0.6859500209490458},{"text":"Yeah.","start":126.745,"end":126.985,"sentiment":"neutral","sentiment_score":0.13730257749557495},{"text":"You guys can pretty much pop in.","start":126.985,"end":128.425,"sentiment":"neutral","sentiment_score":0.17605315361704146},{"text":"We're open, like, seven till seven.","start":128.425,"end":130.845,"sentiment":"neutral","sentiment_score":0.14734827230374017}],"sentiment":"positive","sentiment_score":0.3819487698194457,"num_words":41,"start":114.11,"end":130.845},{"sentences":[{"text":"So anytime is fine.","start":131.865,"end":133.485,"sentiment":"neutral","sentiment_score":0.18076304346323013},{"text":"Cool.","start":136.265,"end":136.505,"sentiment":"positive","sentiment_score":0.4870423972606659},{"text":"I'll I'll put in tentatively that you might be popping in on Wednesday, but, again, any day, that's probably fine for beneficiaries.","start":136.505,"end":143.96,"sentiment":"neutral","sentiment_score":0.12095871804790063},{"text":"And I must also apologize as well.","start":144.90001,"end":146.58,"sentiment":"neutral","sentiment_score":-0.19468052685260773},{"text":"Jamie, we put the wrong member number on your third party authority that you signed for.","start":146.58,"end":151.16,"sentiment":"neutral","sentiment_score":-0.19977029506117105}],"sentiment":"neutral","sentiment_score":-0.013758040815591812,"num_words":50,"start":131.865,"end":151.16},{"sentences":[{"text":"No.","start":159.255,"end":159.49501,"sentiment":"neutral","sentiment_score":-0.3134627342224121},{"text":"There was a bit of a bounce back on the member number for the authority.","start":159.49501,"end":162.55501,"sentiment":"neutral","sentiment_score":-0.2946856568257014},{"text":"I was trying to kind of troubleshoot the rollover for yours because the names are all matching up, which is perfect.","start":163.65501,"end":169.35501,"sentiment":"neutral","sentiment_score":0.1674970214565595},{"text":"We're gonna be able to call them.","start":170.58,"end":171.86,"sentiment":"positive","sentiment_score":0.353489277618272},{"text":"If I can send you through the the updated form today, do you potentially have a a printer to print it out and send us another clear photo?","start":171.86,"end":181.48,"sentiment":"neutral","sentiment_score":0.09363603432263647}],"sentiment":"neutral","sentiment_score":0.05388783011585474,"num_words":72,"start":159.255,"end":181.48},{"sentences":[{"text":"Okay.","start":188.83499,"end":189.33499,"sentiment":"neutral","sentiment_score":0.04329752177000046},{"text":"Otherwise, we can always express post it out.","start":189.47499,"end":191.655,"sentiment":"neutral","sentiment_score":0.05842791823670268},{"text":"Yes.","start":199.73,"end":200.23,"sentiment":"neutral","sentiment_score":0.09547007083892822},{"text":"Absolutely.","start":200.76999,"end":201.26999,"sentiment":"neutral","sentiment_score":0.3313634395599365},{"text":"That would be perfect.","start":203.17,"end":204.20999,"sentiment":"positive","sentiment_score":0.5698190778493881}],"sentiment":"neutral","sentiment_score":0.21445537929733594,"num_words":15,"start":188.83499,"end":204.20999},{"sentences":[{"text":"What I'll do is I'll make sure the team's ready with that document there for Wednesday, and then we can basically submit it straight away.","start":204.20999,"end":211.325,"sentiment":"neutral","sentiment_score":0.16264672130346297},{"text":"We'll be able to call them Friday and Monday Monday to troubleshoot.","start":211.785,"end":215.325,"sentiment":"neutral","sentiment_score":0.1767700146883726},{"text":"Perfect.","start":218.025,"end":218.525,"sentiment":"neutral","sentiment_score":0.2027285993099213},{"text":"Yep.","start":218.58499,"end":219.08499,"sentiment":"neutral","sentiment_score":-0.0970732793211937},{"text":"Yeah.","start":230.73,"end":230.97,"sentiment":"neutral","sentiment_score":-0.021476734429597855}],"sentiment":"neutral","sentiment_score":0.15678966986015438,"num_words":40,"start":204.20999,"end":230.97},{"sentences":[{"text":"Yeah.","start":230.97,"end":231.20999,"sentiment":"neutral","sentiment_score":-0.06201416626572609},{"text":"They're a bit I was supposed to kind of notorious for the single detail doesn't match or anything like that.","start":231.20999,"end":236.56999,"sentiment":"neutral","sentiment_score":-0.2593384437263012},{"text":"They're a bit bit of a hard ball with it.","start":236.56999,"end":238.67,"sentiment":"negative","sentiment_score":-0.337773522734642},{"text":"One of the things I can possibly think of is if you've had any, like, address changes where your current address isn't on your host plus.","start":239.74501,"end":246.485,"sentiment":"neutral","sentiment_score":-0.03030421305447817},{"text":"That's okay.","start":255.75,"end":256.31,"sentiment":"neutral","sentiment_score":0.1207810528576374}],"sentiment":"neutral","sentiment_score":-0.15547230003117504,"num_words":59,"start":230.97,"end":256.31},{"sentences":[{"text":"We can we'll give them a call next week and follow that up, and we can get that finalized.","start":256.31,"end":261.45,"sentiment":"neutral","sentiment_score":0.15648621712860308},{"text":"Cool.","start":263.75,"end":264.25,"sentiment":"positive","sentiment_score":0.3832970261573791},{"text":"Some good news at least for Chris, but your rollover couldn't have gone in at a perfect timing into your hub.","start":264.47,"end":271.965,"sentiment":"neutral","sentiment_score":0.28458224214790834},{"text":"I don't know if you've had a look on your login yet or gotten that login working.","start":271.965,"end":276.38498,"sentiment":"neutral","sentiment_score":-0.05267996319076594},{"text":"No.","start":282.91,"end":283.15,"sentiment":"neutral","sentiment_score":-0.0795883983373642}],"sentiment":"neutral","sentiment_score":0.1416544824428225,"num_words":59,"start":256.31,"end":283.15},{"sentences":[{"text":"That's that's right.","start":283.15,"end":284.03,"sentiment":"neutral","sentiment_score":0.003555440033475558},{"text":"Certainly forget.","start":284.03,"end":284.75,"sentiment":"neutral","sentiment_score":-0.004851493053138256},{"text":"So your SMA portfolio that we put together, as soon as it rolled in, it was at the bottom of the stock market, and it jumped straight up.","start":284.75,"end":292.35,"sentiment":"neutral","sentiment_score":0.15752575253801687},{"text":"And in a month, it's already jumped up about $6,000 and grown four and a half percent.","start":292.35,"end":297.615,"sentiment":"neutral","sentiment_score":0.2586439712082638},{"text":"So the rate is on to get Jamie's in and to catch up, and I'm confident that she'll just I don't know.","start":301.755,"end":308.31,"sentiment":"neutral","sentiment_score":0.24764526330611922}],"sentiment":"neutral","sentiment_score":0.1980114959490796,"num_words":72,"start":283.15,"end":308.31},{"sentences":[{"text":"It'll be a tough one, but I can't wait for the review to see how both the account cool.","start":308.31,"end":315.59,"sentiment":"neutral","sentiment_score":0.1768971424745886},{"text":"So that's all looking good.","start":315.59,"end":317.11,"sentiment":"positive","sentiment_score":0.49664328098297117},{"text":"We'll tee up for Wednesday for the beneficiaries and the third party, and we'll get yours sorted.","start":317.11,"end":321.77,"sentiment":"positive","sentiment_score":0.4135926120421466},{"text":"The only last couple of things I've got is so I mentioned in our in our statement of advice for the transfer terms of the insurances, and you guys mentioned to me that PostPlus are gonna review your, like, health exclusions after a period of time.","start":324.165,"end":341.65,"sentiment":"neutral","sentiment_score":-0.04294384785158479},{"text":"Does that ring a bell?","start":341.65,"end":342.78998,"sentiment":"neutral","sentiment_score":-0.035187012329697606}],"sentiment":"neutral","sentiment_score":0.11656504841116459,"num_words":92,"start":308.31,"end":342.78998},{"sentences":[{"text":"Perfect.","start":349.935,"end":350.435,"sentiment":"positive","sentiment_score":0.5361265540122986},{"text":"So I had a bit of a chat because TAO does the insurance for host plus.","start":350.655,"end":355.295,"sentiment":"neutral","sentiment_score":0.15469286404550076},{"text":"They also do the transfer terms for hub 24.","start":355.295,"end":358.355,"sentiment":"neutral","sentiment_score":0.09825424436065885},{"text":"So I kind of went into their back end and gave them a bit of a call to check a couple of things.","start":358.495,"end":363.715,"sentiment":"neutral","sentiment_score":0.039713802059059555},{"text":"And exclusions aren't, like, reviewable for transfer terms, but Hostplus will review them for you.","start":364.05,"end":371.03,"sentiment":"neutral","sentiment_score":0.003099391981959344}],"sentiment":"neutral","sentiment_score":0.07586576414178126,"num_words":64,"start":349.935,"end":371.03},{"sentences":[{"text":"So do you remember the, like, kind of retention strategy I kind of gave you guys as a backup last time?","start":373.25,"end":378.835,"sentiment":"neutral","sentiment_score":0.038511461533960845},{"text":"I know it was a little while ago.","start":378.835,"end":380.275,"sentiment":"neutral","sentiment_score":-0.011299546109512448},{"text":"Does it ring a bell?","start":380.275,"end":381.41498,"sentiment":"neutral","sentiment_score":-0.00624819528311491},{"text":"That's right.","start":389.155,"end":389.875,"sentiment":"neutral","sentiment_score":0.11770053952932358},{"text":"So that's what I'm gonna send through to you today is just the same statement of advice that you've already gone through, just updating with the retain of 10,012 thousand for both of your accounts just until we can get the exclusions reviewed and we can get some replacement coverage.","start":389.875,"end":406.43002,"sentiment":"neutral","sentiment_score":0.04702897727489472}],"sentiment":"neutral","sentiment_score":0.03806922429912658,"num_words":86,"start":373.25,"end":406.43002},{"sentences":[{"text":"K.","start":409.065,"end":409.30502,"sentiment":"neutral","sentiment_score":0.04720160365104675},{"text":"So just as a quick update, projections wise, Jamie, you're going from 617,000 to $6.54 over ten years, press 450,000 to 505,000.","start":409.30502,"end":423.07,"sentiment":"neutral","sentiment_score":0.011255823880095373},{"text":"So it's chopped down a little bit from the initial document because of, obviously, your premiums are a bit higher in host plus.","start":423.44998,"end":429.55,"sentiment":"neutral","sentiment_score":-0.07280058932045232},{"text":"First review or two is we'll see how the portfolios have gone because you're in different investments, and then I'm gonna, as soon as I can, review those insurances.","start":435.185,"end":443.28497,"sentiment":"neutral","sentiment_score":0.09074307515703399},{"text":"Okay.","start":446.22498,"end":446.54498,"sentiment":"neutral","sentiment_score":0.03684433177113533}],"sentiment":"neutral","sentiment_score":0.016958022183787665,"num_words":76,"start":409.065,"end":446.54498},{"sentences":[{"text":"So that'll come through.","start":446.54498,"end":447.745,"sentiment":"neutral","sentiment_score":0.034043826162815094},{"text":"Yep.","start":447.745,"end":448.245,"sentiment":"neutral","sentiment_score":0.03631703928112984},{"text":"Yep.","start":458.38,"end":458.88,"sentiment":"neutral","sentiment_score":0.040204163640737534},{"text":"Pretty much.","start":464.335,"end":465.13498,"sentiment":"neutral","sentiment_score":0.1140020564198494},{"text":"But one of the things that I can do in between is if a similar time has elapsed, you may be able to get cover with any other insurer, and I might be able to find you a much better deal elsewhere.","start":465.13498,"end":477.37003,"sentiment":"neutral","sentiment_score":0.06141378269309089}],"sentiment":"neutral","sentiment_score":0.06040158987045288,"num_words":50,"start":446.54498,"end":477.37003},{"sentences":[{"text":"So one of the things I'll do is at the next review even, I'm gonna just double check a couple of dates and details, and I'll call around anonymously to all the insurers to see if there's anything we can do after the first twelve months.","start":480.23,"end":493.495,"sentiment":"neutral","sentiment_score":0.10935877960013307},{"text":"And if not, after the two year mark, we could probably do it then.","start":493.635,"end":496.935,"sentiment":"neutral","sentiment_score":0.07516906649938651},{"text":"Cool.","start":499.23502,"end":499.73502,"sentiment":"positive","sentiment_score":0.4826601147651672},{"text":"Awesome.","start":500.27502,"end":500.755,"sentiment":"positive","sentiment_score":0.5450801849365234},{"text":"Any questions on that so far, guys?","start":500.755,"end":502.61502,"sentiment":"neutral","sentiment_score":0.19476783914225443}],"sentiment":"neutral","sentiment_score":0.12281139081586963,"num_words":69,"start":480.23,"end":502.61502},{"sentences":[{"text":"Yep.","start":507.50998,"end":507.91,"sentiment":"neutral","sentiment_score":0.12368278205394743},{"text":"No worries.","start":507.91,"end":508.55,"sentiment":"neutral","sentiment_score":0.12711568921804428},{"text":"And, look, it's one of those things where because you're so young, it's only gonna kind of slightly impact things for a couple of years until we can get you consolidated and all of it going into the main portfolios.","start":508.55,"end":519.57495,"sentiment":"neutral","sentiment_score":0.09254859052598477},{"text":"But still having 95% of it going is gonna be a big benefit anyway.","start":519.71497,"end":523.65497,"sentiment":"neutral","sentiment_score":0.3046828146491732},{"text":"Cool.","start":526.675,"end":527.15497,"sentiment":"positive","sentiment_score":0.33930104970932007}],"sentiment":"neutral","sentiment_score":0.14973652131598572,"num_words":58,"start":507.50998,"end":527.15497},{"sentences":[{"text":"Alright.","start":527.15497,"end":527.475,"sentiment":"neutral","sentiment_score":0.22231286764144895},{"text":"Well, what I'll do is I'm gonna shoot through that same document through to both of your emails just so we can get it re signed if you're comfortable still, and we will line up all the paperwork for Wednesday.","start":527.475,"end":540.63995,"sentiment":"neutral","sentiment_score":0.1567536385729909},{"text":"Awesome.","start":543.675,"end":544.15497,"sentiment":"positive","sentiment_score":0.5425002574920654},{"text":"And, also, thank you guys very much for referring Olivia on as well.","start":544.15497,"end":547.275,"sentiment":"positive","sentiment_score":0.5196836040570185},{"text":"I just spoke to her this week and and because of her celebrity status, all the team is kind of really excited to meet her.","start":547.275,"end":560.95,"sentiment":"positive","sentiment_score":0.4852596390247345}],"sentiment":"neutral","sentiment_score":0.3240292062051594,"num_words":80,"start":527.15497,"end":560.95},{"sentences":[{"text":"She's a bit of a celebrity around the office, so all the girls are like, can we jump in on the call?","start":560.95,"end":565.27,"sentiment":"neutral","sentiment_score":0.1048150181939656},{"text":"And I was like, no.","start":565.27,"end":565.99,"sentiment":"neutral","sentiment_score":-0.06290721222758293},{"text":"No.","start":565.99,"end":566.14996,"sentiment":"neutral","sentiment_score":-0.09082064777612686},{"text":"No.","start":566.14996,"end":566.39,"sentiment":"neutral","sentiment_score":-0.04911410063505173},{"text":"Privacy policy first.","start":566.39,"end":567.93,"sentiment":"neutral","sentiment_score":-0.024469380577405293}],"sentiment":"neutral","sentiment_score":0.055564107780810446,"num_words":32,"start":560.95,"end":567.93},{"sentences":[{"text":"If she comes in, you can say hello.","start":567.99,"end":569.69,"sentiment":"neutral","sentiment_score":0.10004239622503519},{"text":"Uh-oh.","start":576.545,"end":576.865,"sentiment":"positive","sentiment_score":0.44590824842453},{"text":"I'm glad.","start":576.865,"end":577.525,"sentiment":"positive","sentiment_score":0.6750516295433044},{"text":"Yeah.","start":579.585,"end":579.985,"sentiment":"neutral","sentiment_score":0.22852562367916107},{"text":"She will.","start":579.985,"end":580.385,"sentiment":"neutral","sentiment_score":0.2208571583032608}],"sentiment":"neutral","sentiment_score":0.23332790125693595,"num_words":14,"start":567.99,"end":580.385},{"sentences":[{"text":"She's I can't say anything, obviously, about someone else's situation, but there's a a lot on the horizon for her as well.","start":580.385,"end":585.87,"sentiment":"neutral","sentiment_score":0.0011153037405826828},{"text":"So I do appreciate that.","start":585.87,"end":587.37,"sentiment":"neutral","sentiment_score":0.2402849167585373},{"text":"Awesome.","start":592.47003,"end":592.97003,"sentiment":"positive","sentiment_score":0.5239734649658203},{"text":"And the last thing for me, guys, is so we'll get all this kind of fixed up next week.","start":593.03,"end":597.03,"sentiment":"neutral","sentiment_score":0.1298860597767328},{"text":"Your account should be all fixed up the week after.","start":597.03,"end":599.69,"sentiment":"neutral","sentiment_score":0.07205359451472759}],"sentiment":"neutral","sentiment_score":0.08663694406941272,"num_words":57,"start":580.385,"end":599.69},{"sentences":[{"text":"And then I'll pretty much be going on paternity leave then.","start":600.08496,"end":603.445,"sentiment":"neutral","sentiment_score":0.061154412952336396},{"text":"The baby's due in twenty eight days.","start":603.445,"end":605.285,"sentiment":"neutral","sentiment_score":0.04383979019309793},{"text":"So yeah.","start":605.285,"end":606.825,"sentiment":"neutral","sentiment_score":0.2259770780801773},{"text":"Thank you.","start":610.40497,"end":610.96497,"sentiment":"positive","sentiment_score":0.41218455135822296},{"text":"My my wife's at a it's my third, so I've got two boys, and this is gonna be our 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money?","start":628.675,"end":629.71497,"sentiment":"neutral","sentiment_score":-0.07488516035179298}],"sentiment":"neutral","sentiment_score":-0.09905057131290072,"num_words":41,"start":619.49,"end":629.71497},{"sentences":[{"text":"And I was like, yeah.","start":629.71497,"end":630.275,"sentiment":"neutral","sentiment_score":0.052837131172418596},{"text":"Go for it.","start":630.275,"end":630.755,"sentiment":"neutral","sentiment_score":0.1383828123410543},{"text":"Go to baby bumping and go have some fun.","start":630.755,"end":633.09503,"sentiment":"neutral","sentiment_score":0.23973393688599268},{"text":"Yes.","start":635.395,"end":635.715,"sentiment":"neutral","sentiment_score":0.2414640188217163},{"text":"We got all the bows and everything, and it's it's so exciting.","start":635.715,"end":638.935,"sentiment":"positive","sentiment_score":0.39027096579472226}],"sentiment":"neutral","sentiment_score":0.2587218377739191,"num_words":30,"start":629.71497,"end":638.935},{"sentences":[{"text":"Only a couple of weeks.","start":643.41003,"end":644.45,"sentiment":"neutral","sentiment_score":-0.03238075748085976},{"text":"So what I tend to do with our kids is I'll take off the first couple of weeks to make sure they're all settled in and she's okay.","start":644.45,"end":650.71,"sentiment":"neutral","sentiment_score":0.013727539884192603},{"text":"And then, basically, she just nurses for a month or two.","start":651.09,"end":655.405,"sentiment":"neutral","sentiment_score":0.017711404541676693},{"text":"Her mom usually comes and stays for a few weeks and does some cooking for us.","start":655.405,"end":659.165,"sentiment":"neutral","sentiment_score":0.06833447777898982},{"text":"We've got a we've got a deep freezer.","start":659.165,"end":661.405,"sentiment":"neutral","sentiment_score":0.25038809329271317}],"sentiment":"neutral","sentiment_score":0.051672781913486475,"num_words":68,"start":643.41003,"end":661.405},{"sentences":[{"text":"My friend works at a chicken factory.","start":661.405,"end":663.085,"sentiment":"neutral","sentiment_score":0.14460284688643046},{"text":"We bought, like, seven kilos of chicken for us to freeze up.","start":663.085,"end":666.625,"sentiment":"neutral","sentiment_score":0.18547985268135866},{"text":"And then, yeah, the connections are good.","start":668.28,"end":671.64,"sentiment":"positive","sentiment_score":0.33939290259565624},{"text":"So I'll I'll just take a little bit of transition back to all be available pretty quickly, and then I usually take another couple of weeks a little bit later.","start":671.64,"end":680.30005,"sentiment":"neutral","sentiment_score":0.10713559165596961},{"text":"Yeah.","start":691.445,"end":691.84503,"sentiment":"neutral","sentiment_score":0.0475052148103714}],"sentiment":"neutral","sentiment_score":0.1557070428603574,"num_words":57,"start":661.405,"end":691.84503},{"sentences":[{"text":"Go for it.","start":691.84503,"end":692.745,"sentiment":"neutral","sentiment_score":0.07135271529356639},{"text":"A time.","start":699.57,"end":700.39,"sentiment":"neutral","sentiment_score":0.01714333426207304},{"text":"To be honest, we we have so much staff in the building, and I'll be there between ten and 06:30 myself.","start":701.65,"end":709.11005,"sentiment":"neutral","sentiment_score":0.005421350577047893},{"text":"But outside of that, again, 7AM to 7PM, we're we're all pretty free.","start":709.58496,"end":714.40497,"sentiment":"neutral","sentiment_score":0.12213492966615237},{"text":"Oh, yeah.","start":730.07,"end":730.47,"sentiment":"neutral","sentiment_score":0.03938639257103205}],"sentiment":"neutral","sentiment_score":0.04948097676402185,"num_words":41,"start":691.84503,"end":730.47},{"sentences":[{"text":"Great question.","start":730.47,"end":731.11,"sentiment":"neutral","sentiment_score":0.1716669574379921},{"text":"So for the first twelve months, we're gonna let the contributions just keep going into host plus, And then anything that builds up in there, we'll move it across.","start":731.11,"end":739.625,"sentiment":"neutral","sentiment_score":0.051456104642872154},{"text":"And I'll kind of time it so that if we can do the replacement insurances, I'll do it in one go.","start":740.085,"end":745.225,"sentiment":"neutral","sentiment_score":0.026876383150617283},{"text":"If not, I'll just do a sweep for another twelve months.","start":745.365,"end":748.185,"sentiment":"neutral","sentiment_score":-0.040521659295667305},{"text":"Yeah.","start":754.52,"end":754.92,"sentiment":"neutral","sentiment_score":0.041201598942279816}],"sentiment":"neutral","sentiment_score":0.031178567849565297,"num_words":64,"start":730.47,"end":754.92},{"sentences":[{"text":"No.","start":754.92,"end":755.16003,"sentiment":"neutral","sentiment_score":-0.2052830159664154},{"text":"Leave it as is.","start":755.16003,"end":755.96,"sentiment":"neutral","sentiment_score":-0.17014442384243011},{"text":"And once we've got everything fixed up in a year or two, we can do it then.","start":755.96,"end":759.5,"sentiment":"neutral","sentiment_score":0.07136487171930425},{"text":"Fantastic.","start":762.695,"end":763.17505,"sentiment":"positive","sentiment_score":0.7701959609985352},{"text":"Any other questions, guys?","start":763.17505,"end":764.55505,"sentiment":"neutral","sentiment_score":0.23010729625821114}],"sentiment":"neutral","sentiment_score":0.07473952792308948,"num_words":27,"start":754.92,"end":764.55505},{"sentences":[{"text":"Amazing.","start":767.73505,"end":768.135,"sentiment":"positive","sentiment_score":0.7626018524169922},{"text":"Well, have a fantastic weekend, and thank you so much for your time.","start":768.135,"end":771.74695,"sentiment":"positive","sentiment_score":0.8510778958980854},{"text":"Absolutely.","start":775.10693,"end":775.60693,"sentiment":"positive","sentiment_score":0.8000946640968323},{"text":"I look forward to it.","start":775.74695,"end":776.4669,"sentiment":"positive","sentiment_score":0.8348318338394165},{"text":"See you then.","start":776.4669,"end":777.2869,"sentiment":"positive","sentiment_score":0.5852794845898946}],"sentiment":"positive","sentiment_score":0.8068133385285087,"num_words":23,"start":767.73505,"end":777.2869}]}}]},{"alternatives":[{"transcript":"Hi. Chris speaking. I'm good. Thanks. She is next to me. I wasn't sure if this was an online or a phone. Okay. Okay. Yes. Of course. August 14. Yep. It's the twenty second, August third nineteen ninety one. Good. We've been quite busy, and every week, we're like, we need to get that paperwork in, and it just doesn't happen. So I'm very sorry about that. And I think did you speak to Tommy this morning? Was it No. No. No. It's okay. I I called your office this morning because I was wondering if we can make this in person and just bring the forms in. Because, like, Jamie and I don't have two adults that we see at once that I think would be appropriate to ask. Yeah. And I just wanted to see if we could get that signed at your office and just leave the forms there. Yeah. Yeah. Yeah. Alright. We'd like to do that. You can come down on Wednesday. Wednesday? Monday. Okay. Okay. Sweet. Thank you. Yep. No worries. Ah, okay. I wondered how it was all going, but I just assumed it was my my error somewhere. Yep. Yep. We don't have a printer, but I can just I can shoot down to office work works and get that printed. Yeah. Or even if I'm there on Wednesday, maybe I could do it then if that works. Mhmm. Yep. K. Yeah. Awesome. Yeah. I heard I can't remember the last guy's name I spoke to, and he said they were they were sticking their heels and not wanting to support the transfer or something like that. Yes. No. I've been here. Oh, I mean, I feel like it's up to date, but, yeah, I'll I'll have to check it. Yeah. Yep. Mhmm. What? No. You haven't. No. It's set and forget. Yeah. Wow. That's very good. Nice. Cool. Thanks for calling. Yes. Yeah. That's awesome. Yep. Mhmm. Yes. Yep. I think it was about two years for me. And I think it was the same for you. Yeah. Mhmm. Yep. Okay. Yeah. I think we were just gonna keep some in the host plus just to maintain the insurances. Was that right? Mhmm. Yep. Yep. Sweet. Yeah. Yep. Yep. Yep. That sounds good. And so for the review of the insurances, do we just wait I think it was around the time we got our mortgage, so it would have been October. So do we just wait for the two year period and then contact Toast Plus to review it? Yep. Okay. Cool. Yep. Yeah. That sounds good. No. That sounds good. And, yeah, we kind of prepared for that anyway. Yes. Yeah. Totally. Yep. Yep. Cool. Awesome. Yes. She said she was super excited. Yeah. She's lovely. Yeah. That's so funny. Yeah. She messaged me after, and she's super excited. So I'm sure she'll be able to achieve great things. Yeah. Yeah. No. It's so welcome. Yeah. I'm glad that all worked out. Yeah. Oh, yes. Congratulations. That's exciting. Is it your first or your No. It's not a fourth, isn't it? Fourth or third, is it? Yeah. Yeah. Get all the cute girl stuff. Yeah. Yeah. That's so exciting. How long are you having off? Yep. Yeah. Oh, so good. Oh, you got the connections. Yep. Okay. Yeah. Nice. Oh, good. Alright. Yeah. Well, we'll be in on Wednesday anyway, get that paperwork paperwork squared away. And I just had one question, actually. Time on Wednesday that works best? Krista wants to know, is there a time on Wednesday that works best for us to pop in? Yes. Okay. Okay. Awesome. Thank you. And just regarding my super, should I get my employer to be paying into the new Hub twenty four one now, or should I hold fire until it's all sorted? Yep. Okay. Yep. Okay. Cool. Yeah. That's easier for me then because making that change at work is painful. Okay. Awesome. Alright. That's all from me. No. That's all. That's it. Thanks, Tommy. We'll hopefully see you next week. Okay. Yeah. Bye. Thank you. 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Chris speaking. I'm good. Thanks. She is next to me.\n\nI wasn't sure if this was an online or a phone. Okay. Okay. Yes. Of course.\n\nAugust 14. Yep. It's the twenty second, August third nineteen ninety one. Good. We've been quite busy, and every week, we're like, we need to get that paperwork in, and it just doesn't happen.\n\nSo I'm very sorry about that. And I think did you speak to Tommy this morning? Was it No. No. No.\n\nIt's okay. I I called your office this morning because I was wondering if we can make this in person and just bring the forms in. Because, like, Jamie and I don't have two adults that we see at once that I think would be appropriate to ask. Yeah. And I just wanted to see if we could get that signed at your office and just leave the forms there.\n\nYeah. Yeah. Yeah. Alright. We'd like to do that.\n\nYou can come down on Wednesday. Wednesday? Monday. Okay. Okay.\n\nSweet. Thank you. Yep. No worries. Ah, okay.\n\nI wondered how it was all going, but I just assumed it was my my error somewhere. Yep. Yep. We don't have a printer, but I can just I can shoot down to office work works and get that printed. Yeah.\n\nOr even if I'm there on Wednesday, maybe I could do it then if that works. Mhmm. Yep. K. Yeah.\n\nAwesome. Yeah. I heard I can't remember the last guy's name I spoke to, and he said they were they were sticking their heels and not wanting to support the transfer or something like that. Yes. No.\n\nI've been here. Oh, I mean, I feel like it's up to date, but, yeah, I'll I'll have to check it. Yeah. Yep. Mhmm.\n\nWhat? No. You haven't. No. It's set and forget.\n\nYeah. Wow. That's very good. Nice. Cool.\n\nThanks for calling. Yes. Yeah. That's awesome. Yep.\n\nMhmm. Yes. Yep. I think it was about two years for me. And I think it was the same for you.\n\nYeah. Mhmm. Yep. Okay. Yeah.\n\nI think we were just gonna keep some in the host plus just to maintain the insurances. Was that right? Mhmm. Yep. Yep.\n\nSweet. Yeah. Yep. Yep. Yep.\n\nThat sounds good. And so for the review of the insurances, do we just wait I think it was around the time we got our mortgage, so it would have been October. So do we just wait for the two year period and then contact Toast Plus to review it? Yep. Okay.\n\nCool. Yep. Yeah. That sounds good. No.\n\nThat sounds good. And, yeah, we kind of prepared for that anyway. Yes. Yeah. Totally.\n\nYep. Yep. Cool. Awesome. Yes.\n\nShe said she was super excited. Yeah. She's lovely. Yeah. That's so funny.\n\nYeah. She messaged me after, and she's super excited. So I'm sure she'll be able to achieve great things. Yeah. Yeah.\n\nNo. It's so welcome. Yeah. I'm glad that all worked out. Yeah.\n\nOh, yes. Congratulations. That's exciting. Is it your first or your No. It's not a fourth, isn't it?\n\nFourth or third, is it? Yeah. Yeah. Get all the cute girl stuff. Yeah.\n\nYeah. That's so exciting. How long are you having off? Yep. Yeah.\n\nOh, so good. Oh, you got the connections. Yep. Okay. Yeah.\n\nNice. Oh, good. Alright. Yeah. Well, we'll be in on Wednesday anyway, get that paperwork paperwork squared away.\n\nAnd I just had one question, actually. Time on Wednesday that works best? Krista wants to know, is there a time on Wednesday that works best for us to pop in? Yes. Okay.\n\nOkay. Awesome. Thank you. And just regarding my super, should I get my employer to be paying into the new Hub twenty four one now, or should I hold fire until it's all sorted? Yep.\n\nOkay. Yep. Okay. Cool. Yeah.\n\nThat's easier for me then because making that change at work is painful. Okay. Awesome. Alright. That's all from me.\n\nNo. That's all. That's it. Thanks, Tommy. We'll hopefully see you next week.\n\nOkay. Yeah. Bye. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.03977116197347641},{"text":"Chris speaking.","start":0.71999997,"end":1.54,"sentiment":"neutral","sentiment_score":0.029323105700314045},{"text":"I'm good.","start":5.6,"end":6.08,"sentiment":"positive","sentiment_score":0.4841015785932541},{"text":"Thanks.","start":6.08,"end":6.58,"sentiment":"positive","sentiment_score":0.5852867364883423},{"text":"She is next to me.","start":11.44,"end":12.48,"sentiment":"neutral","sentiment_score":-0.00909727904945612}],"sentiment":"neutral","sentiment_score":0.14603826107287948,"num_words":11,"start":0.48,"end":12.48},{"sentences":[{"text":"I wasn't sure if this was an online or a 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easier for me then because making that change at work is painful.","start":749.27496,"end":753.21497,"sentiment":"negative","sentiment_score":-0.3828540432911653},{"text":"Okay.","start":759.97003,"end":760.47003,"sentiment":"positive","sentiment_score":0.38825201988220215},{"text":"Awesome.","start":760.61,"end":761.11,"sentiment":"positive","sentiment_score":0.7486270666122437},{"text":"Alright.","start":762.13,"end":762.53,"sentiment":"positive","sentiment_score":0.6273801326751709},{"text":"That's all from me.","start":762.53,"end":763.67,"sentiment":"positive","sentiment_score":0.7316655665636063}],"sentiment":"neutral","sentiment_score":-0.014309053868055343,"num_words":20,"start":749.27496,"end":763.67},{"sentences":[{"text":"No.","start":764.93,"end":765.33,"sentiment":"neutral","sentiment_score":0.00127357617020607},{"text":"That's all.","start":765.33,"end":765.97003,"sentiment":"neutral","sentiment_score":0.09927819669246674},{"text":"That's it.","start":765.97003,"end":766.79,"sentiment":"neutral","sentiment_score":0.2608387917280197},{"text":"Thanks, Tommy.","start":771.915,"end":772.715,"sentiment":"positive","sentiment_score":0.8100479543209076},{"text":"We'll hopefully see you next week.","start":772.715,"end":774.415,"sentiment":"positive","sentiment_score":0.7307718396186829}],"sentiment":"positive","sentiment_score":0.5174026537973148,"num_words":13,"start":764.93,"end":774.415},{"sentences":[{"text":"Okay.","start":777.195,"end":777.59503,"sentiment":"neutral","sentiment_score":0.2290428727865219},{"text":"Yeah.","start":777.59503,"end":777.755,"sentiment":"neutral","sentiment_score":0.22508248686790464},{"text":"Bye.","start":777.755,"end":777.995,"sentiment":"neutral","sentiment_score":0.22208774089813232},{"text":"Thank you.","start":777.995,"end":778.395,"sentiment":"positive","sentiment_score":0.5960783064365387},{"text":"Bye.","start":778.395,"end":778.895,"sentiment":"neutral","sentiment_score":-0.10401315987110138}],"sentiment":"neutral","sentiment_score":0.2940594255924225,"num_words":6,"start":777.195,"end":778.895}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Chris speaking.\n\nChannel 0: Hey, Chris. It's Tommy here from. How are you going?\n\nChannel 1: I'm good. Thanks.\n\nChannel 0: Mate, happy Friday to you guys. Is Jamie Lee there as well?\n\nChannel 1: She is next to me. I wasn't sure if this was an online or a phone.\n\nChannel 0: No. That's fantastic, mate. I was just gonna do it over the phone for a bit of housekeeping today. We're trying a bit of working from home at the moment, so the old Teams is a little bit choppy with the old Wi Fi. That's\n\nChannel 1: Okay.\n\nChannel 0: all.\n\nChannel 1: Okay.\n\nChannel 0: Cool. Now I'm just gonna go through a couple of things for both of you guys in terms of implementation and strategy. Before I do that, because you guys are now both clients about view of you, okay for me to go through a quick security check?\n\nChannel 1: Yes. Of course.\n\nChannel 0: Fantastic. So, Chris, I'll start with you, mate. We don't have a security question on file. Could you please confirm your date of birth and address?\n\nChannel 1: August 14.\n\nChannel 0: Fantastic. And, Jamie Lee, if you could please confirm your date of birth as well.\n\nChannel 1: Yep. It's the twenty second, August third nineteen ninety one.\n\nChannel 0: Fantastic. Thank you, guys. First of all, just before I jump in,\n\nChannel 1: Good. We've been quite busy, and every week, we're like, we need to get that paperwork in, and it just doesn't happen. So I'm very sorry about that. And I think did you speak to Tommy this morning? Was it No.\n\nNo. No. It's okay. I I called your office this morning because I was wondering if we can make this in person and just bring the forms in. Because, like, Jamie and I don't have two adults that we see at once that I think would be appropriate to ask.\n\nYeah. And I just wanted to see if we could get that signed at your office and just leave the forms\n\nChannel 0: Yeah.\n\nChannel 1: there.\n\nChannel 0: You is this for the beneficiaries, for the witnesses?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah. Absolutely, mate. We are definitely in office Monday through Wednesday, and you\n\nChannel 1: Yeah.\n\nChannel 0: are more than welcome to pop in and we can witness it in office. That's totally fine.\n\nChannel 1: Alright. We'd like to do that. You can come down on Wednesday. Wednesday? Monday.\n\nChannel 0: Yeah. You guys can pretty much pop in. We're open, like, seven till seven.\n\nChannel 1: Okay.\n\nChannel 0: So anytime is fine.\n\nChannel 1: Okay. Sweet. Thank you.\n\nChannel 0: Cool. I'll I'll put in tentatively that you might be popping in on Wednesday, but, again, any day, that's probably fine\n\nChannel 1: Yep. No\n\nChannel 0: for beneficiaries. And I must also apologize as well. Jamie, we put the wrong member number on your\n\nChannel 1: worries.\n\nChannel 0: third party authority that you signed for.\n\nChannel 1: Ah, okay. I wondered how it was all going, but I just assumed it was my my error somewhere.\n\nChannel 0: No. There was a bit of a bounce back on the member number for the authority.\n\nChannel 1: Yep.\n\nChannel 0: I was trying to kind of troubleshoot the rollover for yours because the names are all matching up, which is perfect. We're gonna be able to call them. If I can send you through the the updated form today,\n\nChannel 1: Yep.\n\nChannel 0: do you potentially have a a printer to print it out and send us another clear photo?\n\nChannel 1: We don't have a printer, but I can just I can shoot down to office work works and get that printed.\n\nChannel 0: Okay. Otherwise, we can always express post it out.\n\nChannel 1: Yeah. Or even if I'm there on Wednesday, maybe I could do it then if that\n\nChannel 0: Yes. Absolutely.\n\nChannel 1: works.\n\nChannel 0: That would be perfect. What I'll do is I'll make sure the team's ready with that document there for Wednesday,\n\nChannel 1: Mhmm.\n\nChannel 0: and then\n\nChannel 1: Yep.\n\nChannel 0: we can basically\n\nChannel 1: K.\n\nChannel 0: submit it straight away. We'll be able to call them Friday and Monday Monday to troubleshoot.\n\nChannel 1: Yeah. Awesome. Yeah. I heard\n\nChannel 0: Perfect.\n\nChannel 1: I can't remember\n\nChannel 0: Yep.\n\nChannel 1: the last guy's name I spoke to, and he said they were they were sticking their heels and not wanting to support the transfer or something like that.\n\nChannel 0: Yeah. Yeah. They're a bit I was supposed to kind of notorious for the single detail doesn't match or anything like that. They're a bit bit of a hard ball with it. One of the things\n\nChannel 1: Yes.\n\nChannel 0: I can possibly think of is if you've had any, like, address changes where your current address isn't on your\n\nChannel 1: No.\n\nChannel 0: host plus.\n\nChannel 1: I've been here. Oh, I mean, I feel like it's up to date, but, yeah, I'll I'll have to check it. Yeah.\n\nChannel 0: That's okay. We can we'll give them a call next week and follow\n\nChannel 1: Yep.\n\nChannel 0: that up, and we can get that finalized.\n\nChannel 1: Mhmm.\n\nChannel 0: Cool. Some good news at least for Chris, but your rollover couldn't have gone in at a perfect timing into your hub. I don't know if you've had a look on your login yet or gotten that login working.\n\nChannel 1: What? No. You haven't. No. It's set and forget.\n\nYeah.\n\nChannel 0: No. That's that's right. Certainly forget. So your SMA portfolio that we put together, as soon as it rolled in, it was at the bottom of the stock market, and it jumped straight up. And in a month, it's already jumped up about $6,000 and\n\nChannel 1: Wow.\n\nChannel 0: grown four and\n\nChannel 1: That's\n\nChannel 0: a half\n\nChannel 1: very\n\nChannel 0: percent.\n\nChannel 1: good. Nice. Cool. Thanks for calling.\n\nChannel 0: So the rate is on to get Jamie's in and to catch up, and I'm confident that she'll just I don't know. It'll be a tough one, but I can't wait for the review to see how both the account\n\nChannel 1: Yes. Yeah.\n\nChannel 0: cool. So that's\n\nChannel 1: That's\n\nChannel 0: all looking good. We'll tee up for Wednesday for the beneficiaries and the third\n\nChannel 1: awesome.\n\nChannel 0: party, and we'll get yours sorted.\n\nChannel 1: Yep.\n\nChannel 0: The only last couple of things I've got is so I mentioned in our in our statement of advice for the transfer terms of the insurances, and you guys mentioned to me that PostPlus are gonna review your, like, health exclusions after a\n\nChannel 1: Mhmm.\n\nChannel 0: period of time. Does that ring a bell?\n\nChannel 1: Yes. Yep. I think it was about two years for me. And I think it was the same for you. Yeah.\n\nChannel 0: Perfect. So I had a bit of a chat because TAO does the insurance for host plus. They also do the transfer terms for hub 24. So\n\nChannel 1: Mhmm.\n\nChannel 0: I kind of went into their back end and gave them\n\nChannel 1: Yep.\n\nChannel 0: a bit of a call to check a couple of things. And exclusions aren't, like, reviewable for transfer terms, but Hostplus will review them for you.\n\nChannel 1: Okay.\n\nChannel 0: So do you remember the, like, kind of retention strategy I kind of gave you guys as a backup last time? I know it was a little while ago. Does\n\nChannel 1: Yeah.\n\nChannel 0: it ring a bell?\n\nChannel 1: I think we were just gonna keep some in the host plus just to maintain the insurances. Was that right?\n\nChannel 0: That's right. So that's what I'm gonna send through to you today is just the same statement of advice that you've already gone through, just\n\nChannel 1: Mhmm.\n\nChannel 0: updating with the retain of 10,012 thousand for both of your accounts\n\nChannel 1: Yep.\n\nChannel 0: just until we can get the exclusions reviewed and we can get some replacement coverage.\n\nChannel 1: Yep. Sweet.\n\nChannel 0: K. So just as a quick update, projections wise, Jamie, you're going from 617,000 to $6.54 over ten years, press 450,000 to 505,000. So it's chopped down a little bit from the initial document because of, obviously, your premiums\n\nChannel 1: Yeah.\n\nChannel 0: are a bit higher in host plus.\n\nChannel 1: Yep. Yep.\n\nChannel 0: First review or two is we'll see how the portfolios have gone because you're in different investments, and then I'm gonna, as soon as I can, review those insurances.\n\nChannel 1: Yep. That sounds good.\n\nChannel 0: Okay.\n\nChannel 1: And so\n\nChannel 0: So that'll\n\nChannel 1: for\n\nChannel 0: come through.\n\nChannel 1: the\n\nChannel 0: Yep.\n\nChannel 1: review of the insurances, do we just wait I think it was around the time we got our mortgage, so it would have been October. So do we\n\nChannel 0: Yep.\n\nChannel 1: just wait for the two year period and then contact Toast Plus to review it?\n\nChannel 0: Pretty much. But one of the things that I can do in between is if a similar time has elapsed, you may be able to get cover with any other insurer, and I\n\nChannel 1: Yep.\n\nChannel 0: might be able to find you a much better deal elsewhere.\n\nChannel 1: Okay. Cool. Yep.\n\nChannel 0: So one of the things I'll do is at the next review even, I'm gonna just double check a couple of dates and details, and I'll call around anonymously to all the insurers to see if there's anything we can do after the first twelve months. And if not, after the two year mark, we could probably do it then.\n\nChannel 1: Yeah. That sounds good.\n\nChannel 0: Cool. Awesome. Any questions on that so far, guys?\n\nChannel 1: No. That sounds good. And, yeah, we kind of prepared for that anyway.\n\nChannel 0: Yep. No worries. And, look, it's one of those things where because you're so young, it's only gonna kind of slightly impact things for a couple of years until we can get you consolidated and all of it going into the main portfolios. But still having 95% of it going is gonna be a big benefit anyway.\n\nChannel 1: Yes. Yeah. Totally. Yep.\n\nChannel 0: Cool. Alright. Well, what I'll do is I'm gonna shoot through that same document through to both of your emails just so we can get it re signed if you're comfortable still, and\n\nChannel 1: Yep.\n\nChannel 0: we will line up all the paperwork for Wednesday.\n\nChannel 1: Cool. Awesome.\n\nChannel 0: Awesome. And, also, thank you guys very much for referring Olivia on as well. I just spoke to her\n\nChannel 1: Yes.\n\nChannel 0: this week\n\nChannel 1: She said\n\nChannel 0: and\n\nChannel 1: she was super excited.\n\nChannel 0: and\n\nChannel 1: Yeah. She's\n\nChannel 0: because\n\nChannel 1: lovely.\n\nChannel 0: of her celebrity status, all the team is kind of really excited to meet her. She's a bit of a\n\nChannel 1: Yeah.\n\nChannel 0: celebrity around the office, so all the girls are like, can we jump in on the call? And I was like, no. No. No. Privacy policy first.\n\nIf she comes in, you can say hello.\n\nChannel 1: That's so funny. Yeah. She messaged me after, and she's super excited. So I'm sure she'll be able\n\nChannel 0: Uh-oh.\n\nChannel 1: to achieve\n\nChannel 0: I'm glad.\n\nChannel 1: great things.\n\nChannel 0: Yeah. She will. She's I can't say anything, obviously, about someone else's\n\nChannel 1: Yeah.\n\nChannel 0: situation, but there's a a lot on the horizon for her as well. So I\n\nChannel 1: Yeah.\n\nChannel 0: do appreciate that.\n\nChannel 1: No. It's so welcome. Yeah. I'm glad that all worked out. Yeah.\n\nChannel 0: Awesome. And the last thing for me, guys, is so we'll get all this kind of fixed up next week. Your account should be all fixed up the week after. And then I'll pretty much be going on paternity leave then. The baby's due in\n\nChannel 1: Oh,\n\nChannel 0: twenty\n\nChannel 1: yes.\n\nChannel 0: eight days. So yeah.\n\nChannel 1: Congratulations. That's exciting. Is\n\nChannel 0: Thank\n\nChannel 1: it\n\nChannel 0: you.\n\nChannel 1: your first\n\nChannel 0: My\n\nChannel 1: or\n\nChannel 0: my\n\nChannel 1: your\n\nChannel 0: wife's\n\nChannel 1: No. It's\n\nChannel 0: at\n\nChannel 1: not a fourth, isn't it? Fourth or third, is it?\n\nChannel 0: a it's my third, so I've got two boys, and this is gonna be our daughter. And, yeah, my wife's a baby bumping at the moment because she called me up. She says, I don't know what to do with myself. I'm off work now. I'm a couple of weeks away.\n\nCan I go spend some money? And I was like, yeah. Go for it. Go to baby\n\nChannel 1: Yeah.\n\nChannel 0: bumping and go\n\nChannel 1: Yeah.\n\nChannel 0: have some fun.\n\nChannel 1: Get all the cute girl stuff.\n\nChannel 0: Yes. We got all the bows and everything, and\n\nChannel 1: Yeah.\n\nChannel 0: it's it's so exciting.\n\nChannel 1: Yeah. That's so exciting. How long are you having off?\n\nChannel 0: Only a couple of weeks. So what I tend to do with our kids is I'll take off the first couple of weeks to make sure they're all settled in and she's okay. And then,\n\nChannel 1: Yep.\n\nChannel 0: basically, she just nurses for a month or two. Her\n\nChannel 1: Yeah.\n\nChannel 0: mom usually comes and stays for a few weeks and does some cooking\n\nChannel 1: Oh,\n\nChannel 0: for\n\nChannel 1: so\n\nChannel 0: us.\n\nChannel 1: good.\n\nChannel 0: We've got a we've got a deep freezer. My friend works at a chicken factory. We bought, like, seven kilos of chicken for us to freeze up.\n\nChannel 1: Oh, you got the connections.\n\nChannel 0: And then, yeah, the connections are good. So I'll I'll just take a little\n\nChannel 1: Yep.\n\nChannel 0: bit of transition back to all be available pretty quickly, and then\n\nChannel 1: Okay.\n\nChannel 0: I usually take another couple of weeks a little bit later.\n\nChannel 1: Yeah. Nice. Oh, good. Alright. Yeah.\n\nWell, we'll be in on Wednesday anyway, get that paperwork paperwork squared away. And I just had one question, actually. Time on Wednesday\n\nChannel 0: Yeah.\n\nChannel 1: that works\n\nChannel 0: Go\n\nChannel 1: best?\n\nChannel 0: for it.\n\nChannel 1: Krista wants to know, is there a time on Wednesday that works best for us to pop in?\n\nChannel 0: A time. To be honest, we we have so much staff in the building, and I'll be there\n\nChannel 1: Yes.\n\nChannel 0: between ten and 06:30 myself.\n\nChannel 1: Okay.\n\nChannel 0: But outside of that, again, 7AM to 7PM, we're we're all pretty free.\n\nChannel 1: Okay. Awesome. Thank you. And just regarding my super, should I get my employer to be paying into the new Hub twenty four one now, or should I hold fire until it's all sorted?\n\nChannel 0: Oh, yeah. Great question. So for the first twelve months, we're gonna let the contributions just keep going into host plus, And\n\nChannel 1: Yep.\n\nChannel 0: then anything that builds up in there, we'll move it across. And I'll\n\nChannel 1: Okay.\n\nChannel 0: kind of time it so that if we can do the replacement insurances, I'll do it in one go. If\n\nChannel 1: Yep.\n\nChannel 0: not, I'll just do a sweep for another twelve months.\n\nChannel 1: Okay. Cool. Yeah. That's easier for me then because making that change at work is painful.\n\nChannel 0: Yeah. No. Leave it as is. And once we've got everything fixed up in a year or two, we can do it then.\n\nChannel 1: Okay. Awesome. Alright. That's\n\nChannel 0: Fantastic.\n\nChannel 1: all from me.\n\nChannel 0: Any other questions, guys?\n\nChannel 1: No. That's all. That's it.\n\nChannel 0: Amazing. Well, have a fantastic weekend, and thank you so much for your time.\n\nChannel 1: Thanks, Tommy. We'll hopefully see you next week.\n\nChannel 0: Absolutely. I look forward to it. See you then.\n\nChannel 1: Okay. Yeah. Bye. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.03977116197347641},{"text":"Chris speaking.","start":0.71999997,"end":1.54,"sentiment":"neutral","sentiment_score":0.029323105700314045}],"sentiment":"neutral","sentiment_score":0.0328057911247015,"channel":1,"num_words":3,"start":0.48,"end":1.54},{"sentences":[{"text":"Hey, Chris.","start":2.56,"end":3.12,"sentiment":"neutral","sentiment_score":0.12394677847623825},{"text":"It's Tommy here from.","start":3.12,"end":4.42,"sentiment":"neutral","sentiment_score":0.16752343997359276},{"text":"How are you going?","start":4.72,"end":5.54,"sentiment":"neutral","sentiment_score":0.22382228076457977}],"sentiment":"neutral","sentiment_score":0.18132764399051665,"channel":0,"num_words":10,"start":2.56,"end":5.54},{"sentences":[{"text":"I'm good.","start":5.6,"end":6.08,"sentiment":"positive","sentiment_score":0.4841015785932541},{"text":"Thanks.","start":6.08,"end":6.58,"sentiment":"positive","sentiment_score":0.5852867364883423}],"sentiment":"positive","sentiment_score":0.5178299645582835,"channel":1,"num_words":3,"start":5.6,"end":6.58},{"sentences":[{"text":"Mate, happy Friday to you guys.","start":7.7599998,"end":9.36,"sentiment":"positive","sentiment_score":0.39735811948776245},{"text":"Is Jamie Lee there as well?","start":9.36,"end":11.219999,"sentiment":"neutral","sentiment_score":0.05795584867397944}],"sentiment":"neutral","sentiment_score":0.22765698408087096,"channel":0,"num_words":12,"start":7.7599998,"end":11.219999},{"sentences":[{"text":"She is next to me.","start":11.44,"end":12.48,"sentiment":"neutral","sentiment_score":-0.00909727904945612},{"text":"I wasn't sure if this was an online or a phone.","start":12.48,"end":14.82,"sentiment":"neutral","sentiment_score":-0.04661863940683278}],"sentiment":"neutral","sentiment_score":-0.034893214295152575,"channel":1,"num_words":16,"start":11.44,"end":14.82},{"sentences":[{"text":"No.","start":15.615,"end":15.8550005,"sentiment":"neutral","sentiment_score":0.0001529604196548462},{"text":"That's fantastic, mate.","start":15.8550005,"end":16.815,"sentiment":"positive","sentiment_score":0.5467918713887533},{"text":"I was just gonna do it over the phone for a bit of housekeeping today.","start":16.815,"end":20.115,"sentiment":"neutral","sentiment_score":0.17412066757678984},{"text":"We're trying a bit of working from home at the moment, so the old Teams is a little bit choppy with the old Wi Fi.","start":21.455,"end":27.52,"sentiment":"neutral","sentiment_score":-0.06198484569787979},{"text":"That's","start":27.52,"end":28.02,"sentiment":"neutral","sentiment_score":0.05075068399310112}],"sentiment":"neutral","sentiment_score":0.06118818066186375,"channel":0,"num_words":45,"start":15.615,"end":28.02},{"sentences":[{"text":"Okay.","start":27.845001,"end":28.345001,"sentiment":"neutral","sentiment_score":0.07952146977186203}],"sentiment":"neutral","sentiment_score":0.07952146977186203,"channel":1,"num_words":1,"start":27.845001,"end":28.345001},{"sentences":[{"text":"all.","start":28.4,"end":28.9,"sentiment":"neutral","sentiment_score":0.08299320936203003}],"sentiment":"neutral","sentiment_score":0.08299320936203003,"channel":0,"num_words":1,"start":28.4,"end":28.9},{"sentences":[{"text":"Okay.","start":28.404999,"end":28.904999,"sentiment":"neutral","sentiment_score":0.14693912863731384}],"sentiment":"neutral","sentiment_score":0.14693912863731384,"channel":1,"num_words":1,"start":28.404999,"end":28.904999},{"sentences":[{"text":"Cool.","start":29.84,"end":30.34,"sentiment":"neutral","sentiment_score":0.2449268102645874},{"text":"Now I'm just gonna go through a couple of things for both of you guys in terms of implementation and strategy.","start":30.48,"end":36.739998,"sentiment":"neutral","sentiment_score":0.1030172219588643},{"text":"Before I do that, because you guys are now both clients about view of you, okay for me to go through a quick security check?","start":37.28,"end":44.195,"sentiment":"neutral","sentiment_score":0.04713784135878086}],"sentiment":"neutral","sentiment_score":0.07631350011426083,"channel":0,"num_words":47,"start":29.84,"end":44.195},{"sentences":[{"text":"Yes.","start":44.53,"end":44.93,"sentiment":"neutral","sentiment_score":0.059554584324359894},{"text":"Of course.","start":44.93,"end":45.585,"sentiment":"neutral","sentiment_score":0.09943946450948715}],"sentiment":"neutral","sentiment_score":0.08614450444777806,"channel":1,"num_words":3,"start":44.53,"end":45.585},{"sentences":[{"text":"Fantastic.","start":46.335,"end":46.835,"sentiment":"neutral","sentiment_score":0.32354018092155457},{"text":"So, Chris, I'll start with you, mate.","start":47.055,"end":48.995003,"sentiment":"neutral","sentiment_score":0.15097627682345255},{"text":"We don't have a security question on file.","start":49.055,"end":51.455,"sentiment":"neutral","sentiment_score":0.07220319961197674},{"text":"Could you please confirm your date of birth and address?","start":51.455,"end":54.035,"sentiment":"neutral","sentiment_score":0.07490568682551384}],"sentiment":"neutral","sentiment_score":0.10411756091679518,"channel":0,"num_words":26,"start":46.335,"end":54.035},{"sentences":[{"text":"August 14.","start":54.625,"end":59.045,"sentiment":"neutral","sentiment_score":0.04225296527147293}],"sentiment":"neutral","sentiment_score":0.04225296527147293,"channel":1,"num_words":2,"start":54.625,"end":59.045},{"sentences":[{"text":"Fantastic.","start":59.96,"end":60.46,"sentiment":"neutral","sentiment_score":0.2437424957752228},{"text":"And, Jamie Lee, if you could please confirm your date of birth as well.","start":60.68,"end":63.899998,"sentiment":"neutral","sentiment_score":0.11449062771030835}],"sentiment":"neutral","sentiment_score":0.12310741891463597,"channel":0,"num_words":15,"start":59.96,"end":63.899998},{"sentences":[{"text":"Yep.","start":64.01,"end":64.33,"sentiment":"neutral","sentiment_score":0.03994830325245857},{"text":"It's the twenty second, August third nineteen ninety 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got a we've got a deep freezer.","start":659.165,"end":661.405,"sentiment":"neutral","sentiment_score":0.25038809329271317},{"text":"My friend works at a chicken factory.","start":661.405,"end":663.085,"sentiment":"neutral","sentiment_score":0.14460284688643046},{"text":"We bought, like, seven kilos of chicken for us to freeze up.","start":663.085,"end":666.625,"sentiment":"neutral","sentiment_score":0.18547985268135866}],"sentiment":"neutral","sentiment_score":0.1941141817304823,"channel":0,"num_words":27,"start":659.165,"end":666.625},{"sentences":[{"text":"Oh, you got the connections.","start":667.525,"end":668.745,"sentiment":"neutral","sentiment_score":0.17444740235805511}],"sentiment":"neutral","sentiment_score":0.17444740235805511,"channel":1,"num_words":5,"start":667.525,"end":668.745},{"sentences":[{"text":"And then, yeah, the connections are good.","start":668.28,"end":671.64,"sentiment":"positive","sentiment_score":0.33939290259565624},{"text":"So I'll I'll just take a 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yeah.","start":730.07,"end":730.47,"sentiment":"neutral","sentiment_score":0.03938639257103205},{"text":"Great question.","start":730.47,"end":731.11,"sentiment":"neutral","sentiment_score":0.1716669574379921},{"text":"So for the first twelve months, we're gonna let the contributions just keep going into host plus, And","start":731.11,"end":736.405,"sentiment":"neutral","sentiment_score":0.05244293260491557}],"sentiment":"neutral","sentiment_score":0.06209452213211493,"channel":0,"num_words":22,"start":730.07,"end":736.405},{"sentences":[{"text":"Yep.","start":736.28,"end":736.78,"sentiment":"neutral","sentiment_score":0.02947518229484558}],"sentiment":"neutral","sentiment_score":0.02947518229484558,"channel":1,"num_words":1,"start":736.28,"end":736.78},{"sentences":[{"text":"then anything that builds up in there, we'll move it across.","start":736.405,"end":739.625,"sentiment":"neutral","sentiment_score":0.04984129525043748},{"text":"And 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from me.","start":762.77,"end":763.67,"sentiment":"positive","sentiment_score":0.6902223030726115}],"sentiment":"positive","sentiment_score":0.6902223030726115,"channel":1,"num_words":3,"start":762.77,"end":763.67},{"sentences":[{"text":"Any other questions, guys?","start":763.17505,"end":764.55505,"sentiment":"neutral","sentiment_score":0.23010729625821114}],"sentiment":"neutral","sentiment_score":0.23010729625821114,"channel":0,"num_words":4,"start":763.17505,"end":764.55505},{"sentences":[{"text":"No.","start":764.93,"end":765.33,"sentiment":"neutral","sentiment_score":0.00127357617020607},{"text":"That's all.","start":765.33,"end":765.97003,"sentiment":"neutral","sentiment_score":0.09927819669246674},{"text":"That's 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then.","start":776.4669,"end":777.2869,"sentiment":"positive","sentiment_score":0.5852794845898946}],"sentiment":"positive","sentiment_score":0.7477880318959554,"channel":0,"num_words":9,"start":775.10693,"end":777.2869},{"sentences":[{"text":"Okay.","start":777.195,"end":777.59503,"sentiment":"neutral","sentiment_score":0.2290428727865219},{"text":"Yeah.","start":777.59503,"end":777.755,"sentiment":"neutral","sentiment_score":0.22508248686790464},{"text":"Bye.","start":777.755,"end":777.995,"sentiment":"neutral","sentiment_score":0.22208774089813232},{"text":"Thank you.","start":777.995,"end":778.395,"sentiment":"positive","sentiment_score":0.5960783064365387},{"text":"Bye.","start":778.395,"end":778.895,"sentiment":"neutral","sentiment_score":-0.10401315987110138}],"sentiment":"neutral","sentiment_score":0.2940594255924225,"channel":1,"num_words":6,"start":777.195,"end":778.895}]},"summary":{"result":"success","short":" Tommy contacts representative Jamie Lee to discuss a security check and confirms his personal information. They discuss the need for paperwork and the possibility of signing it in person. The process for transferring beneficiaries and witnesses is explained, including insurance coverage for host plus and retention strategy for insurances. The speaker provides advice for the transfer of insurance and reviews and updates insurance policy details, mentioning that the customer should be consolidated into the main portfolios soon. The speaker also discusses plans for a review of insurances and mentions employer pay and time off for care for their baby."},"intents":{"segments":[{"text":"We've been quite busy, and every week, we're like, we need to get that paperwork in, and it just doesn't happen.","start_word":208,"end_word":228,"intents":[{"intent":"Request paperwork","confidence_score":0.0039844117}]},{"text":"And I just wanted to see if we could get that signed at your office and just leave the forms Yeah. there.","start_word":299,"end_word":320,"intents":[{"intent":"Leave forms","confidence_score":0.003986495}]},{"text":"We'd like to do that. You can come down on Wednesday. Wednesday?","start_word":364,"end_word":375,"intents":[{"intent":"Schedule appointment","confidence_score":0.1429568}]},{"text":"I was trying to kind of troubleshoot the rollover for yours because the names are all matching up, which is perfect.","start_word":485,"end_word":505,"intents":[{"intent":"Troubleshoot rollover","confidence_score":0.5864798}]},{"text":"I can possibly think of is if you've had any, like, address changes where your current address isn't on your No. host plus.","start_word":710,"end_word":732,"intents":[{"intent":"Resolve address issue","confidence_score":0.0009942965}]},{"text":"The only last couple of things I've got is so I mentioned in our in our statement of advice for the transfer terms of the insurances, and you guys mentioned to me that PostPlus are gonna review your, like, health exclusions after a Mhmm. period of time.","start_word":956,"end_word":1002,"intents":[{"intent":"Review health exclusions","confidence_score":0.6267187}]},{"text":"So that's what I'm gonna send through to you today is just the same statement of advice that you've already gone through, just Mhmm. updating with the retain of 10,012 thousand for both of your accounts Yep. just until we can get the exclusions reviewed and we can get some replacement coverage. Yep.","start_word":1152,"end_word":1204,"intents":[{"intent":"Update plans","confidence_score":0.024390394}]},{"text":"First review or two is we'll see how the portfolios have gone because you're in different investments, and then I'm gonna, as soon as I can, review those insurances. Yep.","start_word":1255,"end_word":1284,"intents":[{"intent":"Review portfolios","confidence_score":0.81536263}]},{"text":"review of the insurances, do we just wait I think it was around the time we got our mortgage, so it would have been October.","start_word":1298,"end_word":1322,"intents":[{"intent":"Review insurances","confidence_score":0.46278405}]},{"text":"But one of the things that I can do in between is if a similar time has elapsed, you may be able to get cover with any other insurer, and I Yep. might be able to find you a much better deal elsewhere. Okay. Cool.","start_word":1344,"end_word":1388,"intents":[{"intent":"Find better deal","confidence_score":0.018553827}]},{"text":"And, yeah, we kind of prepared for that anyway. Yep.","start_word":1467,"end_word":1476,"intents":[{"intent":"Prepare for future review","confidence_score":0.123508975}]},{"text":"And, look, it's one of those things where because you're so young, it's only gonna kind of slightly impact things for a couple of years until we can get you consolidated and all of it going into the main portfolios. But still having 95% of it going is gonna be a big benefit anyway. Yes. Yeah.","start_word":1479,"end_word":1534,"intents":[{"intent":"Consolidate portfolios","confidence_score":0.1057867}]},{"text":"And the last thing for me, guys, is so we'll get all this kind of fixed up next week. Your account should be all fixed up the week after.","start_word":1742,"end_word":1770,"intents":[{"intent":"Fix account","confidence_score":0.19591495}]},{"text":"Krista wants to know, is there a time on Wednesday that works best for us to pop in? A time.","start_word":2098,"end_word":2117,"intents":[{"intent":"Schedule meeting","confidence_score":0.3781473}]}]},"sentiments":{"segments":[{"text":"Hi. Chris speaking. Hey, Chris. It's Tommy here from. How are you going?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.14204141497612},{"text":"I'm good. Thanks. Mate, happy Friday to you guys.","start_word":13,"end_word":21,"sentiment":"positive","sentiment_score":0.44240444898605347},{"text":"Is Jamie Lee there as well? She is next to me. I wasn't sure if this was an online or a phone. No.","start_word":22,"end_word":44,"sentiment":"neutral","sentiment_score":-0.009435785934329031},{"text":"That's fantastic, mate.","start_word":45,"end_word":47,"sentiment":"positive","sentiment_score":0.5427007675170898},{"text":"I was just gonna do it over the phone for a bit of housekeeping today. We're trying a bit of working from home at the moment, so the old Teams is a little bit choppy with the old Wi Fi. That's Okay. all. Okay. Cool. Now I'm just gonna go through a couple of things for both of you guys in terms of implementation and strategy. Before I do that, because you guys are now both clients about view of you, okay for me to go through a quick security check? Yes. Of course. Fantastic. So, Chris, I'll start with you, mate. We don't have a security question on file. Could you please confirm your date of birth and address? August 14. Fantastic. And, Jamie Lee, if you could please confirm your date of birth as well. Yep. It's the twenty second, August third nineteen ninety one.","start_word":48,"end_word":194,"sentiment":"neutral","sentiment_score":0.07421337813138962},{"text":"Fantastic.","start_word":195,"end_word":195,"sentiment":"positive","sentiment_score":0.38704508543014526},{"text":"Thank you, guys. First of all, just before I jump in, Good. We've been quite busy, and every week, we're like, we need to get that paperwork in, and it just doesn't happen. So I'm very sorry about that. And I think did you speak to Tommy this morning? Was it No. No. No. It's okay. I I called your office this morning because I was wondering if we can make this in person and just bring the forms in. Because, like, Jamie and I don't have two adults that we see at once that I think would be appropriate to ask. Yeah. And I just wanted to see if we could get that signed at your office and just leave the forms Yeah. there. You is this for the beneficiaries, for the witnesses? Yeah. Yeah. Yeah. Absolutely, mate. We are definitely in office Monday through Wednesday, and you Yeah.","start_word":196,"end_word":345,"sentiment":"neutral","sentiment_score":-0.034280963242053986},{"text":"are more than welcome to pop in and we can witness it in office. That's totally fine.","start_word":346,"end_word":362,"sentiment":"positive","sentiment_score":0.6732605695724487},{"text":"Alright. We'd like to do that. You can come down on Wednesday. Wednesday? Monday. Yeah. You guys can pretty much pop in. We're open, like, seven till seven. Okay. So anytime is fine. Okay.","start_word":363,"end_word":396,"sentiment":"neutral","sentiment_score":0.17617323994636536},{"text":"Sweet. Thank you. Cool.","start_word":397,"end_word":400,"sentiment":"positive","sentiment_score":0.5925986766815186},{"text":"I'll I'll put in tentatively that you might be popping in on Wednesday, but, again, any day, that's probably fine Yep. No for beneficiaries. And I must also apologize as well. Jamie, we put the wrong member number on your worries. third party authority that you signed for. Ah, okay. I wondered how it was all going, but I just assumed it was my my error somewhere. No. There was a bit of a bounce back on the member number for the authority. Yep. I was trying to kind of troubleshoot the rollover for yours because the names are all matching up, which is perfect.","start_word":401,"end_word":505,"sentiment":"neutral","sentiment_score":-0.045950986444950104},{"text":"We're gonna be able to call them.","start_word":506,"end_word":512,"sentiment":"positive","sentiment_score":0.35178738832473755},{"text":"If I can send you through the the updated form today, Yep. do you potentially have a a printer to print it out and send us another clear photo? We don't have a printer, but I can just I can shoot down to office work works and get that printed. Okay. Otherwise, we can always express post it out. Yeah. Or even if I'm there on Wednesday, maybe I could do it then if that Yes. Absolutely. works.","start_word":513,"end_word":590,"sentiment":"neutral","sentiment_score":0.06118813902139664},{"text":"That would be perfect.","start_word":591,"end_word":594,"sentiment":"positive","sentiment_score":0.569241464138031},{"text":"What I'll do is I'll make sure the team's ready with that document there for Wednesday, Mhmm. and then Yep. we can basically K. submit it straight away. We'll be able to call them Friday and Monday Monday to troubleshoot. Yeah.","start_word":595,"end_word":635,"sentiment":"neutral","sentiment_score":0.1604267060756683},{"text":"Awesome.","start_word":636,"end_word":636,"sentiment":"positive","sentiment_score":0.3831391930580139},{"text":"Yeah. I heard Perfect. I can't remember Yep. the last guy's name I spoke to, and he said they were they were sticking their heels and not wanting to support the transfer or something like that. Yeah. Yeah. They're a bit I was supposed to kind of notorious for the single detail doesn't match or anything like that. They're a bit bit of a hard ball with it. One of the things Yes. I can possibly think of is if you've had any, like, address changes where your current address isn't on your No. host plus. I've been here. Oh, I mean, I feel like it's up to date, but, yeah, I'll I'll have to check it. Yeah. That's okay. We can we'll give them a call next week and follow Yep. that up, and we can get that finalized. Mhmm.","start_word":637,"end_word":777,"sentiment":"neutral","sentiment_score":-0.07172386062906143},{"text":"Cool.","start_word":778,"end_word":778,"sentiment":"positive","sentiment_score":0.3832970261573791},{"text":"Some good news at least for Chris, but your rollover couldn't have gone in at a perfect timing into your hub. I don't know if you've had a look on your login yet or gotten that login working. What? No. You haven't. No. It's set and forget. Yeah. No. That's that's right. Certainly forget. So your SMA portfolio that we put together, as soon as it rolled in, it was at the bottom of the stock market, and it jumped straight up. And in a month, it's already jumped up about $6,000 and Wow. grown four and That's a half very percent.","start_word":779,"end_word":880,"sentiment":"neutral","sentiment_score":0.10663004219532012},{"text":"good. Nice. Cool. Thanks for calling.","start_word":881,"end_word":886,"sentiment":"positive","sentiment_score":0.6510679125785828},{"text":"So the rate is on to get Jamie's in and to catch up, and I'm confident that she'll just I don't know. It'll be a tough one, but I can't wait for the review to see how both the account Yes. Yeah.","start_word":887,"end_word":928,"sentiment":"neutral","sentiment_score":0.20879234373569489},{"text":"cool. So that's That's all looking good. We'll tee up for Wednesday for the beneficiaries and the third awesome.","start_word":929,"end_word":947,"sentiment":"positive","sentiment_score":0.48649200797080994},{"text":"party, and we'll get yours sorted. Yep. The only last couple of things I've got is so I mentioned in our in our statement of advice for the transfer terms of the insurances, and you guys mentioned to me that PostPlus are gonna review your, like, health exclusions after a Mhmm. period of time. Does that ring a bell? Yes. Yep. I think it was about two years for me. And I think it was the same for you.","start_word":948,"end_word":1026,"sentiment":"neutral","sentiment_score":0.030149598523408552},{"text":"Yeah. Perfect.","start_word":1027,"end_word":1028,"sentiment":"positive","sentiment_score":0.4484494626522064},{"text":"So I had a bit of a chat because TAO does the insurance for host plus. They also do the transfer terms for hub 24. So Mhmm. I kind of went into their back end and gave them Yep. a bit of a call to check a couple of things. And exclusions aren't, like, reviewable for transfer terms, but Hostplus will review them for you. Okay. So do you remember the, like, kind of retention strategy I kind of gave you guys as a backup last time? I know it was a little while ago. Does Yeah. it ring a bell? I think we were just gonna keep some in the host plus just to maintain the insurances. Was that right? That's right. So that's what I'm gonna send through to you today is just the same statement of advice that you've already gone through, just Mhmm. updating with the retain of 10,012 thousand for both of your accounts Yep. just until we can get the exclusions reviewed and we can get some replacement coverage. Yep. Sweet. K. So just as a quick update, projections wise, Jamie, you're going from 617,000 to $6.54 over ten years, press 450,000 to 505,000. So it's chopped down a little bit from the initial document because of, obviously, your premiums Yeah. are a bit higher in host plus. Yep. Yep. First review or two is we'll see how the portfolios have gone because you're in different investments, and then I'm gonna, as soon as I can, review those insurances. Yep.","start_word":1029,"end_word":1284,"sentiment":"neutral","sentiment_score":0.03903524950146675},{"text":"That sounds good.","start_word":1285,"end_word":1287,"sentiment":"positive","sentiment_score":0.45846879482269287},{"text":"Okay. And so So that'll for come through. the Yep. review of the insurances, do we just wait I think it was around the time we got our mortgage, so it would have been October. So do we Yep. just wait for the two year period and then contact Toast Plus to review it? Pretty much. But one of the things that I can do in between is if a similar time has elapsed, you may be able to get cover with any other insurer, and I Yep. might be able to find you a much better deal elsewhere. Okay. Cool. Yep. So one of the things I'll do is at the next review even, I'm gonna just double check a couple of dates and details, and I'll call around anonymously to all the insurers to see if there's anything we can do after the first twelve months. And if not, after the two year mark, we could probably do it then. Yeah.","start_word":1288,"end_word":1450,"sentiment":"neutral","sentiment_score":0.07438929607531776},{"text":"That sounds good. Cool. Awesome.","start_word":1451,"end_word":1455,"sentiment":"positive","sentiment_score":0.47579625248909},{"text":"Any questions on that so far, guys? No. That sounds good. And, yeah, we kind of prepared for that anyway. Yep. No worries. And, look, it's one of those things where because you're so young, it's only gonna kind of slightly impact things for a couple of years until we can get you consolidated and all of it going into the main portfolios. But still having 95% of it going is gonna be a big benefit anyway. Yes. Yeah. Totally. Yep.","start_word":1456,"end_word":1536,"sentiment":"neutral","sentiment_score":0.1525673866271973},{"text":"Cool.","start_word":1537,"end_word":1537,"sentiment":"positive","sentiment_score":0.33930104970932007},{"text":"Alright. Well, what I'll do is I'm gonna shoot through that same document through to both of your emails just so we can get it re signed if you're comfortable still, and Yep. we will line up all the paperwork for Wednesday.","start_word":1538,"end_word":1579,"sentiment":"neutral","sentiment_score":0.15834598243236542},{"text":"Cool. Awesome. Awesome. And, also, thank you guys very much for referring Olivia on as well.","start_word":1580,"end_word":1595,"sentiment":"positive","sentiment_score":0.5116244554519653},{"text":"I just spoke to her Yes.","start_word":1596,"end_word":1601,"sentiment":"neutral","sentiment_score":0.15915393829345703},{"text":"this week She said and she was super excited. and Yeah. She's because lovely. of her celebrity status, all the team is kind of really excited to meet her.","start_word":1602,"end_word":1630,"sentiment":"positive","sentiment_score":0.5567387342453003},{"text":"She's a bit of a Yeah. celebrity around the office, so all the girls are like, can we jump in on the call? And I was like, no. No. No. Privacy policy first. If she comes in, you can say hello.","start_word":1631,"end_word":1671,"sentiment":"neutral","sentiment_score":0.06004473248996386},{"text":"That's so funny. Yeah. She messaged me after, and she's super excited. So I'm sure she'll be able Uh-oh. to achieve I'm glad. great things.","start_word":1672,"end_word":1696,"sentiment":"positive","sentiment_score":0.5449330806732178},{"text":"Yeah. She will. She's I can't say anything, obviously, about someone else's Yeah. situation, but there's a a lot on the horizon for her as well. So I Yeah.","start_word":1697,"end_word":1725,"sentiment":"neutral","sentiment_score":0.03250756859779358},{"text":"do appreciate that.","start_word":1726,"end_word":1728,"sentiment":"positive","sentiment_score":0.3406331539154053},{"text":"No. It's so welcome.","start_word":1729,"end_word":1732,"sentiment":"neutral","sentiment_score":0.18199646472930908},{"text":"Yeah. I'm glad that all worked out. Yeah. Awesome.","start_word":1733,"end_word":1741,"sentiment":"positive","sentiment_score":0.548596978187561},{"text":"And the last thing for me, guys, is so we'll get all this kind of fixed up next week. Your account should be all fixed up the week after. And then I'll pretty much be going on paternity leave then. The baby's due in Oh, twenty yes. eight days. So yeah.","start_word":1742,"end_word":1792,"sentiment":"neutral","sentiment_score":0.09078949689865112},{"text":"Congratulations. That's exciting. Is Thank it you.","start_word":1793,"end_word":1799,"sentiment":"positive","sentiment_score":0.5372505187988281},{"text":"your first My or my your wife's No. It's at not a fourth, isn't it? Fourth or third, is it? a it's my third, so I've got two boys, and this is gonna be our daughter. And, yeah, my wife's a baby bumping at the moment because she called me up. She says, I don't know what to do with myself. I'm off work now. I'm a couple of weeks away. Can I go spend some money? And I was like, yeah. Go for it. Go to baby Yeah. bumping and go Yeah.","start_word":1800,"end_word":1892,"sentiment":"neutral","sentiment_score":-0.028935518115758896},{"text":"have some fun. Get all the cute girl stuff.","start_word":1893,"end_word":1901,"sentiment":"positive","sentiment_score":0.5440645813941956},{"text":"Yes. We got all the bows and everything, and Yeah.","start_word":1902,"end_word":1911,"sentiment":"neutral","sentiment_score":0.2968597412109375},{"text":"it's it's so exciting.","start_word":1912,"end_word":1915,"sentiment":"positive","sentiment_score":0.5211833119392395},{"text":"Yeah.","start_word":1916,"end_word":1916,"sentiment":"neutral","sentiment_score":0.25650882720947266},{"text":"That's so exciting.","start_word":1917,"end_word":1919,"sentiment":"positive","sentiment_score":0.376790463924408},{"text":"How long are you having off? Only a couple of weeks. So what I tend to do with our kids is I'll take off the first couple of weeks to make sure they're all settled in and she's okay. And then, Yep. basically, she just nurses for a month or two. Her Yeah. mom usually comes and stays for a few weeks and does some cooking Oh, for so us.","start_word":1920,"end_word":1989,"sentiment":"neutral","sentiment_score":0.02977768387645483},{"text":"good.","start_word":1990,"end_word":1990,"sentiment":"positive","sentiment_score":0.4951266050338745},{"text":"We've got a we've got a deep freezer. My friend works at a chicken factory. We bought, like, seven kilos of chicken for us to freeze up. Oh, you got the connections.","start_word":1991,"end_word":2022,"sentiment":"neutral","sentiment_score":0.19701072573661804},{"text":"And then, yeah, the connections are good.","start_word":2023,"end_word":2029,"sentiment":"positive","sentiment_score":0.3333255648612976},{"text":"So I'll I'll just take a little Yep. bit of transition back to all be available pretty quickly, and then Okay. I usually take another couple of weeks a little bit later. Yeah.","start_word":2030,"end_word":2062,"sentiment":"neutral","sentiment_score":0.1220606192946434},{"text":"Nice. Oh, good.","start_word":2063,"end_word":2065,"sentiment":"positive","sentiment_score":0.3566063344478607},{"text":"Alright. Yeah. Well, we'll be in on Wednesday anyway, get that paperwork paperwork squared away. And I just had one question, actually. Time on Wednesday Yeah. that works Go best? for it. Krista wants to know, is there a time on Wednesday that works best for us to pop in? A time. To be honest, we we have so much staff in the building, and I'll be there Yes. between ten and 06:30 myself. Okay. But outside of that, again, 7AM to 7PM, we're we're all pretty free.","start_word":2066,"end_word":2153,"sentiment":"neutral","sentiment_score":0.06207072362303734},{"text":"Okay. Awesome. Thank you.","start_word":2154,"end_word":2157,"sentiment":"positive","sentiment_score":0.5526628494262695},{"text":"And just regarding my super, should I get my employer to be paying into the new Hub twenty four one now, or should I hold fire until it's all sorted? Oh, yeah. Great question. So for the first twelve months, we're gonna let the contributions just keep going into host plus, And Yep. then anything that builds up in there, we'll move it across. And I'll Okay. kind of time it so that if we can do the replacement insurances, I'll do it in one go. If Yep. not, I'll just do a sweep for another twelve months. Okay. Cool. Yeah.","start_word":2158,"end_word":2258,"sentiment":"neutral","sentiment_score":0.034425463527441025},{"text":"That's easier for me then because making that change at work is painful.","start_word":2259,"end_word":2271,"sentiment":"negative","sentiment_score":-0.3688707947731018},{"text":"Yeah. No. Leave it as is. And once we've got everything fixed up in a year or two, we can do it then.","start_word":2272,"end_word":2294,"sentiment":"neutral","sentiment_score":0.007204909343272448},{"text":"Okay. Awesome. Alright. That's Fantastic. all from me.","start_word":2295,"end_word":2302,"sentiment":"positive","sentiment_score":0.6918608546257019},{"text":"Any other questions, guys? No. That's all. That's it.","start_word":2303,"end_word":2311,"sentiment":"neutral","sentiment_score":0.1699182391166687},{"text":"Amazing. Well, have a fantastic weekend, and thank you so much for your time. Thanks, Tommy. We'll hopefully see you next week. Absolutely. I look forward to it. See you then.","start_word":2312,"end_word":2342,"sentiment":"positive","sentiment_score":0.7838870882987976},{"text":"Okay. Yeah. Bye.","start_word":2343,"end_word":2345,"sentiment":"neutral","sentiment_score":0.2249305695295334},{"text":"Thank you. Bye.","start_word":2346,"end_word":2348,"sentiment":"positive","sentiment_score":0.46983802318573}],"average":{"sentiment":"neutral","sentiment_score":0.10872142353995902}}}}