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I don't know. I think it's my reception. Okay. But the light is the light is on the router is red. No. Yesterday, when I came back from work, it was still red because I wasn't at home since morning. I came back at around nine. It was still red, and I was too tired to even call, so I just let. Okay. Alright. 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I don't know. I think it's my reception. Okay. But the light is the light is on the router is red.\n\nNo. Yesterday, when I came back from work, it was still red because I wasn't at home since morning. I came back at around nine. It was still red, and I was too tired to even call, so I just let. Okay.\n\nAlright. 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Good morning.\n\nChannel 1: Hello? I don't know. I think it's my reception.\n\nChannel 0: Yeah. Oh, we got disconnected. Hang on. Let me just check your account. So we're checking what might be the issue here because I can see there's an authentication attempt, and the network team says that the line test shows that the service is now in sync and detecting the router.\n\nYeah. So there's no issue with the network side. And on the router, there seems to be no issue as well since we are detecting the router connected, and should be able to use the Internet. Is it okay if you forgot the network then rejoin again for us to further check?\n\nChannel 1: Okay.\n\nChannel 0: Yeah. We can\n\nChannel 1: But\n\nChannel 0: just\n\nChannel 1: the\n\nChannel 0: do it\n\nChannel 1: light\n\nChannel 0: on\n\nChannel 1: is\n\nChannel 0: your phone. Mhmm.\n\nChannel 1: the light is on the router is red.\n\nChannel 0: Right now? Okay. Let me just check. Okay. I can see now that service is offline.\n\nJust the red light comes up just now.\n\nChannel 1: No. Yesterday, when I came back from work, it was still red\n\nChannel 0: Okay.\n\nChannel 1: because I wasn't at home since morning. I came back at around nine. It was still red,\n\nChannel 0: Okay.\n\nChannel 1: and I was too tired to even call, so I just let.\n\nChannel 0: Okay. Let me just check on your end. Okay. So I'm going to raise this again with our back end team. Just please keep do the please keep the router switch on until I call you again.\n\nChannel 1: Okay.\n\nChannel 0: Okay? Sorry for the inconvenience.\n\nChannel 1: Alright.\n\nChannel 0: Thank you. Bye for now.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.10649186372756958},{"text":"Good morning.","start":1.5999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.2624729126691818}],"sentiment":"neutral","sentiment_score":0.2104792296886444,"channel":0,"num_words":3,"start":1.1999999,"end":2.34},{"sentences":[{"text":"Hello?","start":3.52,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.05532974749803543},{"text":"I don't know.","start":3.9199998,"end":4.48,"sentiment":"neutral","sentiment_score":-0.08175226797660191},{"text":"I think it's my 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The agent discovered that the service is now in sync and detecting the router, but there is no issue with the network side. The agent checked the customer's phone and found that the light came back on. The agent will raise the issue with the back end team and ask the customer to keep the router switch on until they call again."},"intents":{"segments":[{"text":"So we're checking what might be the issue here because I can see there's an authentication attempt, and the network team says that the line test shows that the service is now in sync and detecting the router. Yeah.","start_word":25,"end_word":63,"intents":[{"intent":"Fix router troubleshooting","confidence_score":0.0021839528}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. Hello? I don't know. I think it's my reception. Yeah. Oh, we got disconnected. Hang on. Let me just check your account. So we're checking what might be the issue here because I can see there's an authentication attempt, and the network team says that the line test shows that the service is now in sync and detecting the router. Yeah. So there's no issue with the network side.","start_word":0,"end_word":71,"sentiment":"neutral","sentiment_score":0.04459262266755104},{"text":"And on the router, there seems to be no issue as well since we are detecting the router connected, and should be able to use the Internet.","start_word":72,"end_word":98,"sentiment":"positive","sentiment_score":0.3466998338699341},{"text":"Is it okay if you forgot the network then rejoin again for us to further check? Okay. Yeah. We can But just the do it light on is your phone. Mhmm. the light is on the router is red. Right now? Okay. Let me just check. Okay. I can see now that service is offline. Just the red light comes up just now. No. Yesterday, when I came back from work, it was still red Okay. because I wasn't at home since morning. I came back at around nine. It was still red, Okay.","start_word":99,"end_word":192,"sentiment":"neutral","sentiment_score":-0.05921025201678276},{"text":"and I was too tired to even call, so I just let.","start_word":193,"end_word":204,"sentiment":"negative","sentiment_score":-0.3521674871444702},{"text":"Okay. Let me just check on your end. Okay. So I'm going to raise this again with our back end team. Just please keep do the please keep the router switch on until I call you again. Okay. Okay? Sorry for the inconvenience. Alright. Thank you. Bye for now. Okay.","start_word":205,"end_word":254,"sentiment":"neutral","sentiment_score":-0.03422160446643829}],"average":{"sentiment":"neutral","sentiment_score":0.0035462755145448627}}}}