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Mark Leonard Plumbing. You're speaking with Ashley. Good. Thank you. How are you? Good. Yeah. Yep. I yes. I have. I've received everything. I've managed to get it all set up with trusty chat GPT giving me a hand. So, yeah, we're all live on the triple screens, and it's it's absolutely amazing. So I appreciate your assistance with it all. Yes. Everything's working great other than user error and getting used to it all, but, yeah, it's all really good. Yep. We would absolutely be interested. Yes. Yeah. Yeah. Yep. Let's let's have if if your owners your director's happy to come into the office and have a chat to us or he can give me a buzz, whatever suits. But, yeah, I'd love to sort of discuss we we do have an IT company that we use at the moment, but we are actually in the process of hoping just to find someone else that's suiting our needs a bit better. So, yeah, it's great timing. Well done on the phone call. Yeah. Yeah. Would love to meet and sort of chat that through what your guys' what your rates are there and what your support looks like. It's pretty basic IT service needs for the most part. I mean, every now and then, you know, something comes up and it and it throws you. But it would I I guess our biggest thing is probably, like, managing our emails and the security on that and having access to all the accounts or or, yeah, the users. That's sometimes where we sometimes get into trouble and require IT. And then, yeah, otherwise, it's just generally speaking, yeah, like, as you know, it's just when things pop up, when the Internet's not working and the modem downstairs needs looking at, and it's a scary dark room I don't wanna go into. Mhmm. Let me just look. Would Wednesday between some sometime between twelve and oh, actually, let's say 11:30 about 11:30 on Wednesday. Would that suit? Sorry. Wednesday. Mhmm. Perfect. That's great. Let's lock it in. Yep. Can you send me Ross, can you send me an email with his name and and details of the appointment time that we've? Thank you so much. We'll see you then. 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Mark Leonard Plumbing. You're speaking with Ashley. Good. Thank you.\n\nHow are you? Good. Yeah. Yep. I yes.\n\nI have. I've received everything. I've managed to get it all set up with trusty chat GPT giving me a hand. So, yeah, we're all live on the triple screens, and it's it's absolutely amazing. So I appreciate your assistance with it all.\n\nYes. Everything's working great other than user error and getting used to it all, but, yeah, it's all really good. Yep. We would absolutely be interested. Yes.\n\nYeah. Yeah. Yep. Let's let's have if if your owners your director's happy to come into the office and have a chat to us or he can give me a buzz, whatever suits. But, yeah, I'd love to sort of discuss we we do have an IT company that we use at the moment, but we are actually in the process of hoping just to find someone else that's suiting our needs a bit better.\n\nSo, yeah, it's great timing. Well done on the phone call. Yeah. Yeah. 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Mark Leonard Plumbing. You're speaking with\n\nChannel 0: Hi. Good afternoon, Ashley. It's Ross with Tech Home. How's it going over there?\n\nChannel 1: Ashley. Good. Thank you. How are you?\n\nChannel 0: K. Doing really well, Ashley.\n\nChannel 1: Good.\n\nChannel 0: Actually, I was\n\nChannel 1: Yeah.\n\nChannel 0: just\n\nChannel 1: Yep.\n\nChannel 0: calling you to confirm that have you received your products, triple computer\n\nChannel 1: I\n\nChannel 0: monitor setup?\n\nChannel 1: yes. I have. I've received everything. I've managed to get it all set up with trusty chat GPT giving me a hand. So, yeah, we're all live on the triple screens, and it's it's absolutely amazing.\n\nSo I appreciate your assistance with it all.\n\nChannel 0: Okay. That's good to hear. So everything working as expected so far. Right?\n\nChannel 1: Yes. Everything's working great other than user error and getting used to it all, but, yeah, it's all really good.\n\nChannel 0: That's great. Well, also, the reason of my call was, actually, like, I have you I wanted to mention that Techcom Systems also provide IT support and manage services to the businesses. So our director, he leaves something nearby to your business location in Canterbury. So\n\nChannel 1: Yep.\n\nChannel 0: he asked me to reach out to see if you would be open for a short face to face meetup to introduce ourselves and understand your IT needs.\n\nChannel 1: We would absolutely be\n\nChannel 0: It's\n\nChannel 1: interested.\n\nChannel 0: a,\n\nChannel 1: Yes.\n\nChannel 0: Yeah. It would be worth it to take to take and have a look at your IT setup. Okay?\n\nChannel 1: Yeah. Yeah. Yep. Let's let's have if if your owners your director's happy to come into the office and have a chat to us or he can give me a buzz, whatever suits. But, yeah, I'd love to sort of discuss we we do have an IT company that we use at the moment, but we are actually in the process of hoping just to find someone else that's suiting our needs a bit\n\nChannel 0: Okay.\n\nChannel 1: better.\n\nChannel 0: That's great.\n\nChannel 1: So, yeah, it's great timing. Well done on the phone call. Yeah. Yeah. Would\n\nChannel 0: Mhmm.\n\nChannel 1: love\n\nChannel 0: That's\n\nChannel 1: to\n\nChannel 0: great.\n\nChannel 1: meet and sort of chat that through what your guys' what your rates are there and what your support looks like. It's pretty basic IT service needs for the most part. I mean, every now and then, you know, something comes up and it and it throws you. But it would I I guess our biggest thing is probably, like, managing our emails and the security on that\n\nChannel 0: Mhmm.\n\nChannel 1: and having access to all the accounts or or, yeah, the users. That's sometimes where we sometimes get into trouble and require IT. And then, yeah, otherwise, it's just generally speaking, yeah, like, as you know, it's just when things pop up, when the Internet's not working and the modem downstairs needs looking at, and it's a scary dark room I don't wanna go into.\n\nChannel 0: Okay. Awesome. So, Ashley, next week, what would be the best time that would, like, work for you? I can just book in.\n\nChannel 1: Mhmm. Let me just look. Would Wednesday\n\nChannel 0: Sure.\n\nChannel 1: between some sometime between twelve and oh, actually, let's say 11:30 about 11:30 on Wednesday. Would that suit?\n\nChannel 0: Monday, 11:30. Give me a second.\n\nChannel 1: Sorry. Wednesday.\n\nChannel 0: I'm checking your calendar.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. He is available when yep. He is available Monday, Wednesday, 11:30AM. No worries.\n\nChannel 1: Perfect.\n\nChannel 0: We'll book in\n\nChannel 1: That's\n\nChannel 0: and\n\nChannel 1: great.\n\nChannel 0: yep.\n\nChannel 1: Let's lock it in. Yep.\n\nChannel 0: Alright.\n\nChannel 1: Can\n\nChannel 0: No worries,\n\nChannel 1: you send me\n\nChannel 0: Ashley.\n\nChannel 1: Ross, can you send me an email with his name and and details of\n\nChannel 0: Sure.\n\nChannel 1: the appointment\n\nChannel 0: I will\n\nChannel 1: time that we've?\n\nChannel 0: definitely. I'll send you the email with his details and timing. Alright?\n\nChannel 1: Thank you so much. We'll see you then. Bye.\n\nChannel 0: Thanks, Ashley. Alright. Cheers. Bye. Have a good day.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":12.0,"end":12.82,"sentiment":"neutral","sentiment_score":0.11431993916630745},{"text":"Mark Leonard Plumbing.","start":12.96,"end":14.259999,"sentiment":"neutral","sentiment_score":0.048798697690169014},{"text":"You're speaking with","start":14.4,"end":15.435,"sentiment":"neutral","sentiment_score":0.0326276229073604}],"sentiment":"neutral","sentiment_score":0.05911485501565039,"channel":1,"num_words":8,"start":12.0,"end":15.435},{"sentences":[{"text":"Hi.","start":17.715,"end":18.115,"sentiment":"neutral","sentiment_score":0.08130961656570435},{"text":"Good afternoon, Ashley.","start":18.115,"end":19.155,"sentiment":"neutral","sentiment_score":0.23467798034350076},{"text":"It's Ross with Tech Home.","start":19.155,"end":20.515,"sentiment":"neutral","sentiment_score":0.16120414733886718},{"text":"How's it going over 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The customer expressed interest in the service and the representative offered to book an appointment for next week on Wednesday between twelve and 11:30 AM. The representative sent an email with the appointment details and requested the customer to send an email with their name and details."},"intents":{"segments":[{"text":"calling you to confirm that have you received your products, triple computer I monitor setup? yes.","start_word":41,"end_word":56,"intents":[{"intent":"Confirm receipt of products","confidence_score":0.42052856},{"intent":"Discuss it setup","confidence_score":0.051318027}]},{"text":"I can just book in.","start_word":484,"end_word":488,"intents":[{"intent":"Book appointment","confidence_score":0.17226759}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Mark Leonard Plumbing. You're speaking with Hi. Good afternoon, Ashley. It's Ross with Tech Home. How's it going over there? Ashley.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.13505904376506803},{"text":"Good. Thank you.","start_word":23,"end_word":25,"sentiment":"positive","sentiment_score":0.46366724371910095},{"text":"How are you? K.","start_word":26,"end_word":29,"sentiment":"neutral","sentiment_score":0.2391800880432129},{"text":"Doing really well, Ashley. Good.","start_word":30,"end_word":34,"sentiment":"positive","sentiment_score":0.4744565188884735},{"text":"Actually, I was Yeah. just Yep. calling you to confirm that have you received your products, triple computer I monitor setup? yes. I have.","start_word":35,"end_word":58,"sentiment":"neutral","sentiment_score":0.09951917082071304},{"text":"I've received everything. I've managed to get it all set up with trusty chat GPT giving me a hand. So, yeah, we're all live on the triple screens, and it's it's absolutely amazing. So I appreciate your assistance with it all. Okay. That's good to hear. So everything working as expected so far.","start_word":59,"end_word":111,"sentiment":"positive","sentiment_score":0.5782052278518677},{"text":"Right?","start_word":112,"end_word":112,"sentiment":"neutral","sentiment_score":0.27167028188705444},{"text":"Yes. Everything's working great other than user error and getting used to it all, but, yeah, it's all really good. That's great.","start_word":113,"end_word":134,"sentiment":"positive","sentiment_score":0.5725126266479492},{"text":"Well, also, the reason of my call was, actually, like, I have you I wanted to mention that Techcom Systems also provide IT support and manage services to the businesses. So our director, he leaves something nearby to your business location in Canterbury. So Yep. he asked me to reach out to see if you would be open for a short face to face meetup to introduce ourselves and understand your IT needs. We would absolutely be It's interested. a, Yes. Yeah. It would be worth it to take to take and have a look at your IT setup. Okay? Yeah. Yeah. Yep. Let's let's have if if your owners your director's happy to come into the office and have a chat to us or he can give me a buzz, whatever suits. But, yeah, I'd love to sort of discuss we we do have an IT company that we use at the moment, but we are actually in the process of hoping just to find someone else that's suiting our needs a bit Okay. better.","start_word":135,"end_word":310,"sentiment":"neutral","sentiment_score":0.06659837067127228},{"text":"That's great. So, yeah, it's great timing. Well done on the phone call.","start_word":311,"end_word":323,"sentiment":"positive","sentiment_score":0.5768645635017982},{"text":"Yeah. Yeah. Would Mhmm.","start_word":324,"end_word":327,"sentiment":"neutral","sentiment_score":0.23293399810791016},{"text":"love That's to great.","start_word":328,"end_word":331,"sentiment":"positive","sentiment_score":0.6235233545303345},{"text":"meet and sort of chat that through what your guys' what your rates are there and what your support looks like. It's pretty basic IT service needs for the most part. I mean, every now and then, you know, something comes up and it and it throws you. But it would I I guess our biggest thing is probably, like, managing our emails and the security on that Mhmm. and having access to all the accounts or or, yeah, the users. That's sometimes where we sometimes get into trouble and require IT. And then, yeah, otherwise, it's just generally speaking, yeah, like, as you know, it's just when things pop up, when the Internet's not working and the modem downstairs needs looking at, and it's a scary dark room I don't wanna go into. Okay. Awesome. So, Ashley, next week, what would be the best time that would, like, work for you? I can just book in. Mhmm. Let me just look. Would Wednesday Sure. between some sometime between twelve and oh, actually, let's say 11:30 about 11:30 on Wednesday. Would that suit? Monday, 11:30. Give me a second. Sorry. Wednesday. I'm checking your calendar. Mhmm. Yeah. He is available when yep. He is available Monday, Wednesday, 11:30AM. No worries. Perfect. We'll book in That's and great. yep. Let's lock it in. Yep. Alright. Can No worries, you send me Ashley. Ross, can you send me an email with his name and and details of Sure. the appointment I will time that we've? definitely. I'll send you the email with his details and timing. Alright?","start_word":332,"end_word":596,"sentiment":"neutral","sentiment_score":0.041537728160619736},{"text":"Thank you so much.","start_word":597,"end_word":600,"sentiment":"positive","sentiment_score":0.43880462646484375},{"text":"We'll see you then. Bye. Thanks, Ashley. Alright.","start_word":601,"end_word":608,"sentiment":"neutral","sentiment_score":0.25162649154663086},{"text":"Cheers. Bye. Have a good day.","start_word":609,"end_word":614,"sentiment":"positive","sentiment_score":0.533481220404307}],"average":{"sentiment":"neutral","sentiment_score":0.16110952366663758}}}}