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Yeah. Is there any particular reason? I mean, the accounts you just come across the tech support, not the accounts. Okay.\n\nYeah. Sorry. The you you come across to tech support. Looks like the accounts team might be a little bit busy. You wanna call back in about fifteen minutes?\n\nYeah. Because I can't help you. I'm the accounts team, they're they they have too many calls. They're act automatically comes over to us. But we don't yeah.\n\nWe don't do the the account. Sorry about that. Just yeah. You could call back in about fifth yeah. Call back in about fifteen minutes.\n\nThank you. 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I'm calling to see if I can disconnect my service. Yes. Because I won't be living there anymore. In fifteen minutes, don't you guys close at this? Okay. Okay. I'll call back. Okay. Bye.","confidence":0.98828125,"words":[{"word":"hi","start":3.1999998,"end":3.6999998,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04397139698266983},{"word":"i'm","start":3.9199998,"end":4.24,"confidence":0.7734375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.021179646253585815},{"word":"calling","start":4.24,"end":4.56,"confidence":0.9970703,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.02556018903851509},{"word":"to","start":4.56,"end":4.7999997,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01932341791689396},{"word":"see","start":4.7999997,"end":5.2,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.014705970883369446},{"word":"if","start":5.2,"end":5.3599997,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.020260462537407875},{"word":"i","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04016951471567154},{"word":"can","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05021167546510696},{"word":"disconnect","start":5.8399997,"end":6.3399997,"confidence":0.9951172,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.05430083721876144},{"word":"my","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08190719783306122},{"word":"service","start":7.44,"end":7.94,"confidence":0.8857422,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.07424776256084442},{"word":"yes","start":16.555,"end":17.035,"confidence":0.90112305,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.08901728689670563},{"word":"because","start":17.035,"end":17.355,"confidence":0.8745117,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.15076664090156555},{"word":"i","start":17.355,"end":17.435,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19818852841854095},{"word":"won't","start":17.435,"end":17.675,"confidence":0.99194336,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.15312618017196655},{"word":"be","start":17.675,"end":17.835,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1708872616291046},{"word":"living","start":17.835,"end":18.075,"confidence":0.8730469,"punctuated_word":"living","sentiment":"neutral","sentiment_score":-0.2322145104408264},{"word":"there","start":18.075,"end":18.235,"confidence":0.97314453,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2525170147418976},{"word":"anymore","start":18.235,"end":18.735,"confidence":0.9880371,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.17288465797901154},{"word":"in","start":28.474998,"end":28.715,"confidence":0.96777344,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.07646875828504562},{"word":"fifteen","start":28.715,"end":29.115,"confidence":0.99609375,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":-0.05195577070116997},{"word":"minutes","start":29.115,"end":29.515,"confidence":0.7854004,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":-0.0876743495464325},{"word":"don't","start":29.515,"end":29.835,"confidence":0.97094727,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.09121229499578476},{"word":"you","start":29.835,"end":29.915,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09924203157424928},{"word":"guys","start":29.915,"end":30.235,"confidence":0.98828125,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.13872328400611875},{"word":"close","start":30.235,"end":30.555,"confidence":0.9667969,"punctuated_word":"close","sentiment":"neutral","sentiment_score":-0.1468157172203064},{"word":"at","start":30.555,"end":30.715,"confidence":0.78564453,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.11493371427059174},{"word":"this","start":30.715,"end":31.14,"confidence":0.6286621,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.1784394532442093},{"word":"okay","start":40.579998,"end":41.079998,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.21216163039207456},{"word":"okay","start":44.82,"end":45.14,"confidence":0.99194336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.008806329220533371},{"word":"i'll","start":45.14,"end":45.379997,"confidence":0.9916992,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.003794195828959346},{"word":"call","start":45.379997,"end":45.62,"confidence":0.98291016,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.060799624770879745},{"word":"back","start":45.62,"end":46.12,"con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I'm calling to see if I can disconnect my service. Yes. Because I won't be living there anymore. In fifteen minutes, don't you guys close at this?\n\nOkay. Okay. I'll call back. Okay. 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I'm calling to see if I can disconnect my service.\n\nChannel 0: Yeah. Is there any particular reason? I mean, the accounts you just come across the tech support, not the accounts.\n\nChannel 1: Yes. Because I won't be living there anymore.\n\nChannel 0: Okay. Yeah. Sorry. The you you come across to tech support. Looks like the accounts team might be a little bit busy.\n\nYou wanna call back in about fifteen minutes?\n\nChannel 1: In fifteen minutes, don't you guys close at\n\nChannel 0: Yeah.\n\nChannel 1: this?\n\nChannel 0: Because I can't help you. I'm the accounts team, they're they they have too many calls. They're act automatically comes over to us. But\n\nChannel 1: Okay.\n\nChannel 0: we don't yeah. We don't do the the account. Sorry about that. Just yeah. You could\n\nChannel 1: Okay.\n\nChannel 0: call\n\nChannel 1: I'll\n\nChannel 0: back in\n\nChannel 1: call\n\nChannel 0: about\n\nChannel 1: back.\n\nChannel 0: fifth yeah. Call back\n\nChannel 1: Okay.\n\nChannel 0: in about fifteen minutes. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Natal.","start":0.48,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.2542993426322937}],"sentiment":"neutral","sentiment_score":0.2542993426322937,"channel":0,"num_words":3,"start":0.48,"end":1.6999999},{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.04397139698266983},{"text":"I'm calling to see if I can disconnect my service.","start":3.9199998,"end":7.94,"sentiment":"neutral","sentiment_score":-0.04018666744232178}],"sentiment":"neutral","sentiment_score":-0.032535934312777084,"channel":1,"num_words":11,"start":3.1999998,"end":7.94},{"sentences":[{"text":"Yeah.","start":9.44,"end":9.599999,"sentiment":"neutral","sentiment_score":-0.09873028099536896},{"text":"Is there any particular reason?","start":9.599999,"end":10.88,"sentiment":"neutral","sentiment_score":-0.10608785152435303},{"text":"I mean, the accounts you 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The agent informs the customer that the accounts team is too busy and suggests calling back in fifteen minutes. The customer apologizes and ends the call."},"intents":{"segments":[{"text":"I'm calling to see if I can disconnect my service. Yeah.","start_word":4,"end_word":14,"intents":[{"intent":"Disconnect service","confidence_score":0.4786603}]},{"text":"Is there any particular reason? I mean, the accounts you just come across the tech support, not the accounts. Yes.","start_word":15,"end_word":34,"intents":[{"intent":"Provide information","confidence_score":0.018574422}]},{"text":"call I'll back in call about back. fifth yeah.","start_word":124,"end_word":132,"intents":[{"intent":"Call back","confidence_score":0.046014205}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Natal. Hi. I'm calling to see if I can disconnect my service. Yeah. Is there any particular reason? I mean, the accounts you just come across the tech support, not the accounts. Yes. 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