{"metadata":{"transaction_key":"deprecated","request_id":"01a09d1a-9e3a-7162-bf6a-bce97a141c42","sha256":"fa1a3a38dc2bcb6444b1c271740752c0f2ed1525a29905ba51ee20d595f5e7b7","created":"2026-09-13T23:29:23.821Z","duration":25.559938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":86,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":98,"output_tokens":98},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":98,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Mark, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. Can can I call you back later, sir? Thank you.","confidence":0.9926758,"words":[{"word":"yeah","start":3.36,"end":3.6799998,"confidence":0.8522949,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1395321488380432},{"word":"good","start":3.6799998,"end":3.9199998,"confidence":0.9790039,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.479632169008255},{"word":"morning","start":3.9199998,"end":4.42,"confidence":0.9519043,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3808947503566742},{"word":"mark","start":4.88,"end":5.2,"confidence":0.9597168,"punctuated_word":"Mark,","sentiment":"neutral","sentiment_score":0.30013757944107056},{"word":"it's","start":5.2,"end":5.7,"confidence":0.99609375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.28873488306999207},{"word":"ronald","start":6.0,"end":6.5,"confidence":0.98535156,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.19133156538009644},{"word":"from","start":6.7999997,"end":7.2999997,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.20736396312713623},{"word":"cloud","start":7.3599997,"end":7.7599998,"confidence":0.7758789,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.1626780778169632},{"word":"solution","start":7.7599998,"end":8.26,"confidence":0.9658203,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.20078018307685852},{"word":"it","start":8.32,"end":8.82,"confidence":0.9970703,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.21348904073238373},{"word":"how","start":9.44,"end":9.599999,"confidence":0.97265625,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2990453243255615},{"word":"are","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2542658746242523},{"word":"you","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27035799622535706},{"word":"doing","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.21576568484306335},{"word":"today","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.0357702299952507},{"word":"alright","start":15.485001,"end":15.985001,"confidence":0.89453125,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0448249876499176},{"word":"okay","start":16.685,"end":17.185,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07437120378017426},{"word":"can","start":17.565,"end":17.725,"confidence":0.63720703,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.1733471155166626},{"word":"can","start":17.725,"end":17.885,"confidence":0.70166016,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.23090554773807528},{"word":"i","start":17.885,"end":17.965,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3044240474700928},{"word":"call","start":17.965,"end":18.125,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.2519957423210144},{"word":"you","start":18.125,"end":18.205,"confidence":0.96435547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24171611666679385},{"word":"back","start":18.205,"end":18.445,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.2612718939781189},{"word":"later","start":18.445,"end":18.765,"confidence":0.9260254,"punctuated_word":"later,","sentiment":"neutral","sentiment_score":-0.051668040454387665},{"word":"sir","start":18.765,"end":19.265,"confidence":0.9970703,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":-0.03508219122886658},{"word":"thank","start":19.325,"end":19.565,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.35130736231803894},{"word":"you","start":19.565,"end":20.065,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.5033135414123535}],"paragraphs":{"transcript":"\nYeah. Good morning. Mark, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. Can can I call you back later, sir? Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.1395321488380432},{"text":"Good morning.","start":3.6799998,"end":4.42,"sentiment":"positive","sentiment_score":0.4302634596824646},{"text":"Mark, it's Ronald from Cloud Solution IT.","start":4.88,"end":8.82,"sentiment":"neutral","sentiment_score":0.2235021846635001},{"text":"How are you doing today?","start":9.44,"end":10.66,"sentiment":"neutral","sentiment_score":0.21504102200269698},{"text":"Alright.","start":15.485001,"end":15.985001,"sentiment":"neutral","sentiment_score":0.0448249876499176}],"sentiment":"neutral","sentiment_score":0.23028777865692973,"num_words":16,"start":3.36,"end":15.985001},{"sentences":[{"text":"Okay.","start":16.685,"end":17.185,"sentiment":"neutral","sentiment_score":0.07437120378017426},{"text":"Can can I call you back later, sir?","start":17.565,"end":19.265,"sentiment":"neutral","sentiment_score":0.17211377900093794},{"text":"Thank you.","start":19.325,"end":20.065,"sentiment":"negative","sentiment_score":-0.42731045186519623}],"sentiment":"neutral","sentiment_score":0.0542418665506623,"num_words":11,"start":16.685,"end":20.065}]}}]},{"alternatives":[{"transcript":"Hello. Mark speaking. Hi. Is this is this a cold call? It's Monday morning at 09:00 in the morning. Thanks very much. No. Thank you. Please take my name off your list, and don't call back. Thank you.","confidence":0.9980469,"words":[{"word":"hello","start":0.88,"end":1.1999999,"confidence":0.7722168,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.019648302346467972},{"word":"mark","start":1.1999999,"end":1.52,"confidence":0.98095703,"punctuated_word":"Mark","sentiment":"neutral","sentiment_score":0.015544714406132698},{"word":"speaking","start":1.52,"end":2.02,"confidence":0.9980469,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.02642769366502762},{"word":"hi","start":10.0,"end":10.32,"confidence":0.9802246,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10009364038705826},{"word":"is","start":10.32,"end":10.4,"confidence":0.97998047,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.033559270203113556},{"word":"this","start":10.4,"end":10.9,"confidence":0.9951172,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04994910955429077},{"word":"is","start":11.2,"end":11.36,"confidence":0.94140625,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04139161482453346},{"word":"this","start":11.36,"end":11.5199995,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06401140987873077},{"word":"a","start":11.5199995,"end":11.679999,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07104174792766571},{"word":"cold","start":11.679999,"end":11.92,"confidence":0.99609375,"punctuated_word":"cold","sentiment":"neutral","sentiment_score":-0.07924725860357285},{"word":"call","start":11.92,"end":12.08,"confidence":0.9975586,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.0717492327094078},{"word":"it's","start":12.08,"end":12.32,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.03233731538057327},{"word":"monday","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":-0.03804919496178627},{"word":"morning","start":12.559999,"end":12.799999,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":-0.04560025781393051},{"word":"at","start":12.799999,"end":12.88,"confidence":0.98291016,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.018654774874448776},{"word":"09:00","start":12.88,"end":13.36,"confidence":1.0,"punctuated_word":"09:00","sentiment":"neutral","sentiment_score":-0.02161778137087822},{"word":"in","start":13.36,"end":13.44,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01238871831446886},{"word":"the","start":13.44,"end":13.599999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015572463162243366},{"word":"morning","start":13.599999,"end":14.099999,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.02887851558625698},{"word":"thanks","start":17.855,"end":18.175,"confidence":0.9770508,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.36753788590431213},{"word":"very","start":18.175,"end":18.414999,"confidence":0.9980469,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.2880404591560364},{"word":"much","start":18.414999,"end":18.914999,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.2765271067619324},{"word":"no","start":19.535,"end":19.775,"confidence":0.98413086,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.6129872798919678},{"word":"thank","start":19.775,"end":20.015,"confidence":1.0,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.4533909559249878},{"word":"you","start":20.015,"end":20.255,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.595373272895813},{"word":"please","start":20.255,"end":20.494999,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.8400948643684387},{"word":"take","start":20.494999,"end":20.735,"confidence":0.9716797,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8335206508636475},{"word":"my","start":20.735,"end":20.895,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.8730934262275696},{"word":"name","start":20.895,"end":21.295,"confidence":1.0,"punctuated_word":"name","sentiment":"negative","sentiment_score":-0.8811461329460144},{"word":"off","start":21.295,"end":21.455,"confidence":0.9970703,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.776919960975647},{"word":"your","start":21.455,"end":21.615,"confidence":0.9951172,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8542153835296631},{"word":"list","start":21.615,"end":22.095,"confidence":0.83032227,"punctuated_word":"list,","sentiment":"negative","sentiment_score":-0.7902364730834961},{"word":"and","start":22.095,"end":22.414999,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.7155876159667969},{"word":"don't","start":22.414999,"end":22.814999,"confidence":0.9909668,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.7118468284606934},{"word":"call","start":22.814999,"end":22.974998,"confidence":0.9165039,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5436187982559204},{"word":"back","start":22.974998,"end":23.375,"confidence":1.0,"punctuated_word":"back.","sentiment":"negative","sentiment_score":-0.6267859935760498},{"word":"thank","start":23.375,"end":23.615,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.3268141746520996},{"word":"you","start":23.615,"end":24.115,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.2537534832954407}],"paragraphs":{"transcript":"\nHello. Mark speaking. Hi. Is this is this a cold call? It's Monday morning at 09:00 in the morning.\n\nThanks very much. No. Thank you. Please take my name off your list, and don't call back. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.019648302346467972},{"text":"Mark speaking.","start":1.1999999,"end":2.02,"sentiment":"neutral","sentiment_score":0.020986204035580158},{"text":"Hi.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":0.10009364038705826},{"text":"Is this is this a cold call?","start":10.32,"end":12.08,"sentiment":"neutral","sentiment_score":-0.058707091957330704},{"text":"It's Monday morning at 09:00 in the morning.","start":12.08,"end":14.099999,"sentiment":"neutral","sentiment_score":-0.026637377683073282}],"sentiment":"neutral","sentiment_score":-0.02433338496637972,"num_words":19,"start":0.88,"end":14.099999},{"sentences":[{"text":"Thanks very much.","start":17.855,"end":18.914999,"sentiment":"neutral","sentiment_score":0.31070181727409363},{"text":"No.","start":19.535,"end":19.775,"sentiment":"negative","sentiment_score":-0.6129872798919678},{"text":"Thank you.","start":19.775,"end":20.255,"sentiment":"negative","sentiment_score":-0.5243821144104004},{"text":"Please take my name off your list, and don't call back.","start":20.255,"end":23.375,"sentiment":"negative","sentiment_score":-0.7679151025685397},{"text":"Thank you.","start":23.375,"end":24.115,"sentiment":"neutral","sentiment_score":-0.29028382897377014}],"sentiment":"negative","sentiment_score":-0.5135410443732613,"num_words":19,"start":17.855,"end":24.115}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Mark speaking.\n\nChannel 0: Yeah. Good morning. Mark, it's Ronald from Cloud Solution IT. How are you doing\n\nChannel 1: Hi.\n\nChannel 0: today?\n\nChannel 1: Is this is this a cold call? It's Monday morning at 09:00 in the morning.\n\nChannel 0: Alright. Okay. Can can\n\nChannel 1: Thanks\n\nChannel 0: I call you\n\nChannel 1: very\n\nChannel 0: back\n\nChannel 1: much.\n\nChannel 0: later, sir? Thank\n\nChannel 1: No.\n\nChannel 0: you.\n\nChannel 1: Thank you. Please take my name off your list, and don't call back. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.019648302346467972},{"text":"Mark speaking.","start":1.1999999,"end":2.02,"sentiment":"neutral","sentiment_score":0.020986204035580158}],"sentiment":"neutral","sentiment_score":0.020540236805876095,"channel":1,"num_words":3,"start":0.88,"end":2.02},{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.1395321488380432},{"text":"Good morning.","start":3.6799998,"end":4.42,"sentiment":"positive","sentiment_score":0.4302634596824646},{"text":"Mark, it's Ronald from Cloud Solution IT.","start":4.88,"end":8.82,"sentiment":"neutral","sentiment_score":0.2235021846635001},{"text":"How are you doing","start":9.44,"end":10.16,"sentiment":"neutral","sentiment_score":0.25985872000455856}],"sentiment":"neutral","sentiment_score":0.2574292314904077,"channel":0,"num_words":14,"start":3.36,"end":10.16},{"sentences":[{"text":"Hi.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":0.10009364038705826}],"sentiment":"neutral","sentiment_score":0.10009364038705826,"channel":1,"num_words":1,"start":10.0,"end":10.32},{"sentences":[{"text":"today?","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.0357702299952507}],"sentiment":"neutral","sentiment_score":0.0357702299952507,"channel":0,"num_words":1,"start":10.16,"end":10.66},{"sentences":[{"text":"Is this is this a cold call?","start":10.32,"end":12.08,"sentiment":"neutral","sentiment_score":-0.058707091957330704},{"text":"It's Monday morning at 09:00 in the morning.","start":12.08,"end":14.099999,"sentiment":"neutral","sentiment_score":-0.026637377683073282}],"sentiment":"neutral","sentiment_score":-0.041603244344393414,"channel":1,"num_words":15,"start":10.32,"end":14.099999},{"sentences":[{"text":"Alright.","start":15.485001,"end":15.985001,"sentiment":"neutral","sentiment_score":0.0448249876499176},{"text":"Okay.","start":16.685,"end":17.185,"sentiment":"neutral","sentiment_score":0.07437120378017426},{"text":"Can can","start":17.565,"end":17.885,"sentiment":"neutral","sentiment_score":0.20212633162736893}],"sentiment":"neutral","sentiment_score":0.13086221367120743,"channel":0,"num_words":4,"start":15.485001,"end":17.885},{"sentences":[{"text":"Thanks","start":17.855,"end":18.175,"sentiment":"positive","sentiment_score":0.36753788590431213}],"sentiment":"positive","sentiment_score":0.36753788590431213,"channel":1,"num_words":1,"start":17.855,"end":18.175},{"sentences":[{"text":"I call you","start":17.885,"end":18.205,"sentiment":"neutral","sentiment_score":0.26604530215263367}],"sentiment":"neutral","sentiment_score":0.26604530215263367,"channel":0,"num_words":3,"start":17.885,"end":18.205},{"sentences":[{"text":"very","start":18.175,"end":18.414999,"sentiment":"neutral","sentiment_score":0.2880404591560364}],"sentiment":"neutral","sentiment_score":0.2880404591560364,"channel":1,"num_words":1,"start":18.175,"end":18.414999},{"sentences":[{"text":"back","start":18.205,"end":18.445,"sentiment":"neutral","sentiment_score":0.2612718939781189}],"sentiment":"neutral","sentiment_score":0.2612718939781189,"channel":0,"num_words":1,"start":18.205,"end":18.445},{"sentences":[{"text":"much.","start":18.414999,"end":18.914999,"sentiment":"neutral","sentiment_score":0.2765271067619324}],"sentiment":"neutral","sentiment_score":0.2765271067619324,"channel":1,"num_words":1,"start":18.414999,"end":18.914999},{"sentences":[{"text":"later, sir?","start":18.445,"end":19.265,"sentiment":"neutral","sentiment_score":-0.04337511584162712},{"text":"Thank","start":19.325,"end":19.565,"sentiment":"negative","sentiment_score":-0.35130736231803894}],"sentiment":"neutral","sentiment_score":-0.14601919800043106,"channel":0,"num_words":3,"start":18.445,"end":19.565},{"sentences":[{"text":"No.","start":19.535,"end":19.775,"sentiment":"negative","sentiment_score":-0.6129872798919678}],"sentiment":"negative","sentiment_score":-0.6129872798919678,"channel":1,"num_words":1,"start":19.535,"end":19.775},{"sentences":[{"text":"you.","start":19.565,"end":20.065,"sentiment":"negative","sentiment_score":-0.5033135414123535}],"sentiment":"negative","sentiment_score":-0.5033135414123535,"channel":0,"num_words":1,"start":19.565,"end":20.065},{"sentences":[{"text":"Thank you.","start":19.775,"end":20.255,"sentiment":"negative","sentiment_score":-0.5243821144104004},{"text":"Please take my name off your list, and don't call back.","start":20.255,"end":23.375,"sentiment":"negative","sentiment_score":-0.7679151025685397},{"text":"Thank you.","start":23.375,"end":24.115,"sentiment":"neutral","sentiment_score":-0.29028382897377014}],"sentiment":"negative","sentiment_score":-0.6717598676681519,"channel":1,"num_words":15,"start":19.775,"end":24.115}]},"summary":{"result":"success","short":"The customer, Ronald, answers the phone and asks if the caller is from Cloud Solutions IT. He asks to be called back in a cold morning and requests that the caller not call back. The caller agrees to remove Ronald's name from their list and not to call again."},"intents":{"segments":[{"text":"Please take my name off your list, and don't call back. Thank you.","start_word":52,"end_word":64,"intents":[{"intent":"Remove from call list","confidence_score":0.17715417}]}]},"sentiments":{"segments":[{"text":"Hello. Mark speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.055251576006412506},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.4138072431087494},{"text":"Mark, it's Ronald from Cloud Solution IT. How are you doing Hi. today? Is this is this a cold call? It's Monday morning at 09:00 in the morning. Alright. Okay. Can can Thanks I call you very back much. later, sir?","start_word":6,"end_word":46,"sentiment":"neutral","sentiment_score":0.09316958487033844},{"text":"Thank No. you. Thank you. Please take my name off your list, and don't call back. Thank you.","start_word":47,"end_word":64,"sentiment":"negative","sentiment_score":-0.6381074786186218}],"average":{"sentiment":"neutral","sentiment_score":-0.0937356948852539}}}}