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Okay.","paragraphs":[{"sentences":[{"text":"Adam speaking.","start":0.08,"end":0.98,"sentiment":"neutral","sentiment_score":0.019538638181984425},{"text":"I'm sorry.","start":5.2400002,"end":10.4,"sentiment":"neutral","sentiment_score":0.10333547368645668},{"text":"I've I've missed I've missed that.","start":10.4,"end":12.0,"sentiment":"neutral","sentiment_score":-0.15270404641826948},{"text":"Where are you calling from?","start":12.0,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.049577122926712035},{"text":"Yeah.","start":16.955,"end":17.455,"sentiment":"neutral","sentiment_score":0.00960699561983347}],"sentiment":"neutral","sentiment_score":-0.056797167111653835,"num_words":16,"start":0.08,"end":17.455},{"sentences":[{"text":"So I'm just saying it's very simple.","start":20.235,"end":21.755001,"sentiment":"neutral","sentiment_score":0.023978746629187038},{"text":"Two 104 240 calls standard.","start":21.755001,"end":24.075,"sentiment":"neutral","sentiment_score":0.018509053625166416},{"text":"That's all.","start":24.075,"end":24.555,"sentiment":"neutral","sentiment_score":-0.017390139400959015},{"text":"Yeah.","start":24.555,"end":24.715,"sentiment":"neutral","sentiment_score":-0.11698859930038452},{"text":"I'm not I'm not I'm not interested.","start":24.715,"end":26.175,"sentiment":"negative","sentiment_score":-0.45995875341551645}],"sentiment":"neutral","sentiment_score":-0.14141289352185346,"num_words":22,"start":20.235,"end":26.175},{"sentences":[{"text":"Thank you.","start":26.715,"end":27.195,"sentiment":"negative","sentiment_score":-0.36748461425304413},{"text":"I've I've got supplies and products that are already fulfilling those needs for me, and I'm not interested in discussing alternatives at this stage.","start":27.195,"end":36.629997,"sentiment":"negative","sentiment_score":-0.4339717465142409},{"text":"I'll give you the service.","start":36.629997,"end":37.829998,"sentiment":"neutral","sentiment_score":-0.09016024470329284},{"text":"Okay.","start":37.829998,"end":38.329998,"sentiment":"neutral","sentiment_score":0.024416040629148483}],"sentiment":"negative","sentiment_score":-0.36177113524172455,"num_words":32,"start":26.715,"end":38.329998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Adam speaking.\n\nChannel 0: Yes. Hi. Good afternoon. Adam, this is Mary\n\nChannel 1: I'm\n\nChannel 0: calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: sorry. I've I've missed I've missed that. Where are you calling from?\n\nChannel 0: Sorry. We are calling from Vigilance AI.\n\nChannel 1: Yeah.\n\nChannel 0: We are a cybersecurity company that\n\nChannel 1: So I'm just\n\nChannel 0: runs\n\nChannel 1: saying\n\nChannel 0: an\n\nChannel 1: it's\n\nChannel 0: AI\n\nChannel 1: very\n\nChannel 0: powered\n\nChannel 1: simple. Two\n\nChannel 0: MDR\n\nChannel 1: 104\n\nChannel 0: platform.\n\nChannel 1: 240 calls standard. That's all. Yeah. I'm not I'm\n\nChannel 0: Reason\n\nChannel 1: not I'm not interested. Thank you. I've I've got supplies and products that are already fulfilling those needs for me, and I'm not interested in discussing alternatives at this stage. I'll give you the service. Okay.\n\nChannel 0: I see. Alright then. I'll make a note. Thank you for taking this call.","paragraphs":[{"sentences":[{"text":"Adam speaking.","start":0.08,"end":0.98,"sentiment":"neutral","sentiment_score":0.019538638181984425}],"sentiment":"neutral","sentiment_score":0.019538638181984425,"channel":1,"num_words":2,"start":0.08,"end":0.98},{"sentences":[{"text":"Yes.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.09674377739429474},{"text":"Hi.","start":2.24,"end":2.48,"sentiment":"neutral","sentiment_score":0.29538828134536743},{"text":"Good afternoon.","start":2.48,"end":3.22,"sentiment":"positive","sentiment_score":0.44803257286548615},{"text":"Adam, this is Mary","start":4.08,"end":5.44,"sentiment":"positive","sentiment_score":0.34542216360569}],"sentiment":"positive","sentiment_score":0.3337357323616743,"channel":0,"num_words":8,"start":1.92,"end":5.44},{"sentences":[{"text":"I'm","start":5.2400002,"end":5.7400002,"sentiment":"neutral","sentiment_score":0.3111080527305603}],"sentiment":"neutral","sentiment_score":0.3111080527305603,"channel":1,"num_words":1,"start":5.2400002,"end":5.7400002},{"sentences":[{"text":"calling from Vigilance AI.","start":5.44,"end":7.6,"sentiment":"neutral","sentiment_score":0.2863769121468067},{"text":"I hope you're doing well.","start":7.6,"end":8.9,"sentiment":"positive","sentiment_score":0.47162086963653566}],"sentiment":"positive","sentiment_score":0.3892902218633228,"channel":0,"num_words":9,"start":5.44,"end":8.9},{"sentences":[{"text":"sorry.","start":10.0,"end":10.4,"sentiment":"neutral","sentiment_score":-0.10443710535764694},{"text":"I've I've missed I've missed that.","start":10.4,"end":12.0,"sentiment":"neutral","sentiment_score":-0.15270404641826948},{"text":"Where are you calling from?","start":12.0,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.049577122926712035}],"sentiment":"neutral","sentiment_score":-0.10571224987506866,"channel":1,"num_words":12,"start":10.0,"end":13.219999},{"sentences":[{"text":"Sorry.","start":13.964999,"end":14.464999,"sentiment":"neutral","sentiment_score":-0.052213165909051895},{"text":"We are calling from Vigilance AI.","start":14.764999,"end":17.244999,"sentiment":"neutral","sentiment_score":-0.005345755411932866}],"sentiment":"neutral","sentiment_score":-0.012041099768664156,"channel":0,"num_words":7,"start":13.964999,"end":17.244999},{"sentences":[{"text":"Yeah.","start":16.955,"end":17.455,"sentiment":"neutral","sentiment_score":0.00960699561983347}],"sentiment":"neutral","sentiment_score":0.00960699561983347,"channel":1,"num_words":1,"start":16.955,"end":17.455},{"sentences":[{"text":"We are a cybersecurity company that","start":17.244999,"end":20.445,"sentiment":"neutral","sentiment_score":0.011745220515877008}],"sentiment":"neutral","sentiment_score":0.011745220515877008,"channel":0,"num_words":6,"start":17.244999,"end":20.445},{"sentences":[{"text":"So I'm just","start":20.235,"end":20.475,"sentiment":"neutral","sentiment_score":-0.000580828016002973}],"sentiment":"neutral","sentiment_score":-0.000580828016002973,"channel":1,"num_words":3,"start":20.235,"end":20.475},{"sentences":[{"text":"runs","start":20.445,"end":20.765,"sentiment":"neutral","sentiment_score":0.02005208469927311}],"sentiment":"neutral","sentiment_score":0.02005208469927311,"channel":0,"num_words":1,"start":20.445,"end":20.765},{"sentences":[{"text":"saying","start":20.475,"end":20.975,"sentiment":"neutral","sentiment_score":0.020294051617383957}],"sentiment":"neutral","sentiment_score":0.020294051617383957,"channel":1,"num_words":1,"start":20.475,"end":20.975},{"sentences":[{"text":"an","start":20.765,"end":21.085,"sentiment":"neutral","sentiment_score":0.001802794635295868}],"sentiment":"neutral","sentiment_score":0.001802794635295868,"channel":0,"num_words":1,"start":20.765,"end":21.085},{"sentences":[{"text":"it's","start":21.035,"end":21.275,"sentiment":"neutral","sentiment_score":0.0469486229121685}],"sentiment":"neutral","sentiment_score":0.0469486229121685,"channel":1,"num_words":1,"start":21.035,"end":21.275},{"sentences":[{"text":"AI","start":21.085,"end":21.404999,"sentiment":"neutral","sentiment_score":0.071644127368927}],"sentiment":"neutral","sentiment_score":0.071644127368927,"channel":0,"num_words":1,"start":21.085,"end":21.404999},{"sentences":[{"text":"very","start":21.275,"end":21.435001,"sentiment":"neutral","sentiment_score":0.04927981272339821}],"sentiment":"neutral","sentiment_score":0.04927981272339821,"channel":1,"num_words":1,"start":21.275,"end":21.435001},{"sentences":[{"text":"powered","start":21.404999,"end":21.805,"sentiment":"neutral","sentiment_score":0.06854106485843658}],"sentiment":"neutral","sentiment_score":0.06854106485843658,"channel":0,"num_words":1,"start":21.404999,"end":21.805},{"sentences":[{"text":"simple.","start":21.435001,"end":21.755001,"sentiment":"neutral","sentiment_score":0.05307122319936752},{"text":"Two","start":21.755001,"end":21.995,"sentiment":"neutral","sentiment_score":0.010582469403743744}],"sentiment":"neutral","sentiment_score":0.031826846301555634,"channel":1,"num_words":2,"start":21.435001,"end":21.995},{"sentences":[{"text":"MDR","start":21.805,"end":22.305,"sentiment":"neutral","sentiment_score":0.020643629133701324}],"sentiment":"neutral","sentiment_score":0.020643629133701324,"channel":0,"num_words":1,"start":21.805,"end":22.305},{"sentences":[{"text":"104","start":21.995,"end":22.475,"sentiment":"neutral","sentiment_score":0.02400858886539936}],"sentiment":"neutral","sentiment_score":0.02400858886539936,"channel":1,"num_words":1,"start":21.995,"end":22.475},{"sentences":[{"text":"platform.","start":22.365,"end":22.865,"sentiment":"neutral","sentiment_score":0.038092464208602905}],"sentiment":"neutral","sentiment_score":0.038092464208602905,"channel":0,"num_words":1,"start":22.365,"end":22.865},{"sentences":[{"text":"240 calls standard.","start":22.555,"end":24.075,"sentiment":"neutral","sentiment_score":0.01931806995222966},{"text":"That's all.","start":24.075,"end":24.555,"sentiment":"neutral","sentiment_score":-0.017390139400959015},{"text":"Yeah.","start":24.555,"end":24.715,"sentiment":"neutral","sentiment_score":-0.11698859930038452},{"text":"I'm not I'm","start":24.715,"end":25.115,"sentiment":"neutral","sentiment_score":-0.329971710840861}],"sentiment":"neutral","sentiment_score":-0.1204144223075774,"channel":1,"num_words":9,"start":22.555,"end":25.115},{"sentences":[{"text":"Reason","start":25.085,"end":25.585,"sentiment":"negative","sentiment_score":-0.3998420834541321}],"sentiment":"negative","sentiment_score":-0.3998420834541321,"channel":0,"num_words":1,"start":25.085,"end":25.585},{"sentences":[{"text":"not I'm not interested.","start":25.115,"end":26.175,"sentiment":"negative","sentiment_score":-0.557449035346508},{"text":"Thank you.","start":26.715,"end":27.195,"sentiment":"negative","sentiment_score":-0.36748461425304413},{"text":"I've I've got supplies and products that are already fulfilling those needs for me, and I'm not interested in discussing alternatives at this stage.","start":27.195,"end":36.629997,"sentiment":"negative","sentiment_score":-0.4339717465142409},{"text":"I'll give you the service.","start":36.629997,"end":37.829998,"sentiment":"neutral","sentiment_score":-0.09016024470329284},{"text":"Okay.","start":37.829998,"end":38.329998,"sentiment":"neutral","sentiment_score":0.024416040629148483}],"sentiment":"negative","sentiment_score":-0.383513124142256,"channel":1,"num_words":36,"start":25.115,"end":38.329998},{"sentences":[{"text":"I see.","start":38.82,"end":39.54,"sentiment":"neutral","sentiment_score":0.02584164123982191},{"text":"Alright then.","start":39.54,"end":40.02,"sentiment":"neutral","sentiment_score":0.06516619771718979},{"text":"I'll make a note.","start":40.02,"end":40.66,"sentiment":"neutral","sentiment_score":0.10742379352450371},{"text":"Thank you for taking this call.","start":40.66,"end":42.2,"sentiment":"positive","sentiment_score":0.3555775706966718}],"sentiment":"neutral","sentiment_score":0.19608401972800493,"channel":0,"num_words":14,"start":38.82,"end":42.2}]},"summary":{"result":"success","short":"A cybersecurity company representative from Carrefourance AI calls a customer named Adam to discuss their AI/OTP (OTP) platform and mentions their capabilities. The customer is not interested in discussing alternatives at this time and already fulfilling their needs. The representative thanks the customer and makes a note of their response."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Adam speaking. Yes. Hi.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.12036675214767456},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.4342351853847504},{"text":"Adam, this is Mary I'm calling from Vigilance AI.","start_word":6,"end_word":14,"sentiment":"neutral","sentiment_score":0.31731951236724854},{"text":"I hope you're doing well.","start_word":15,"end_word":19,"sentiment":"positive","sentiment_score":0.4572586417198181},{"text":"sorry. I've I've missed I've missed that. Where are you calling from? Sorry. We are calling from Vigilance AI. Yeah. We are a cybersecurity company that So I'm just runs saying an it's AI very powered simple. Two MDR 104 platform. 240 calls standard. That's all. Yeah.","start_word":20,"end_word":66,"sentiment":"neutral","sentiment_score":-0.02829873003065586},{"text":"I'm not I'm Reason not I'm not interested. Thank you. I've I've got supplies and products that are already fulfilling those needs for me, and I'm not interested in discussing alternatives at this stage.","start_word":67,"end_word":100,"sentiment":"negative","sentiment_score":-0.4375270307064056},{"text":"I'll give you the service. Okay. I see. Alright then. I'll make a note.","start_word":101,"end_word":114,"sentiment":"neutral","sentiment_score":0.019370870664715767},{"text":"Thank you for taking this call.","start_word":115,"end_word":120,"sentiment":"positive","sentiment_score":0.36481648683547974}],"average":{"sentiment":"neutral","sentiment_score":-0.05458605102219507}}}}