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It's m u, is it? Okay, Mohammed. One second. Mohammed Safa. Right? Okay. Yeah. We've got your address at Unit 70761 Kilimary Way. That's Linham Networks. And you were online, but your service is offline right now. Oh, hang on. No. No. You're on Linham Networks. Okay. Sorry. It's different thing. You want you were on Super Networks. You're on Linham Networks now. Right? Yeah. When did you do the change? Okay. Were you given were you sending out an email with all the new credentials for Linden Networks? Sorry? It'll be on the on the sticker underneath the router. Is that a a router that you brought from us? Or okay. Mercius Mercius. Okay. Hang on a sec. I know which one. Yeah. Because what happened with Bloody Linen, they updated their their two p o e coating thing, and it's got up to run about 30 digits. And sometimes some of these railroads don't accept the 30 digits. Hang on a sec. Alright. What I'm gonna do is I'm gonna send you a text. 8415. All these new bloody upgrades and compliances are driving me nuts. Oh, mate. It's just unbelievable. And and the network providers go and change this, go and change that. And then us as the poor guys that give the front line to everyone, We pop it all. Okay. So I'm gonna send you now send a photo of the of the router here. Send photo. Router. Yeah. You would've got that now. Yep. I just did the click. So send me a photo of the router. And underneath the router, you got a sticker. Send me a photo of that sticker, please. The thing is we're not we're not sure if this router is gonna be compatible to this network. Yeah. It's the weather up. They're in Canberra. Yeah. No. It's same same here in Melbourne. Yeah. Alright. I got the photo of the Mercusio router. Underneath the router, there's a sticker. Can you send me a photo of that? Oh, you did? Hang on. It doesn't come through yet. Okay. Got it. Alright. So you plug that yellow cable into the the port that little black box. Yeah? Yeah. Where the box on the wall, there's a little black one. So on the wall, you should have a white one and a black one. Right? It should be. Yeah. That's the Wi Fi six. Yep. Very good. Power. Yeah. Yeah. Right. Yeah. Yeah. The black one's the one that you gotta use. Alright. At the back of the router where the power supply is, there's a little reset button there. You need to push that in for thirty seconds. So what it does, it'll reset the router back to factory default, and then we gotta put in the new credentials. Hang on a sec. Hello? Hello there. Good morning. This is Tula calling from Tennessee Internet customer service. This is about the email, we received. Is this a good time to discuss? Can you I'm just with somebody else at the moment on the other phone. Can you call me back in about ten minutes? Yes. Definitely. I'm just gonna put the documentations on there in the account. Thank you for answering my call, Zoe. You have a good day. You too. Thank you. Bye. Alright. Did all the lights flash? You held it for thirty seconds. Right? Because I think your thirty second is one, 234, five. It's 12 okay. Have you got a do you have a laptop? Okay. Open up your laptop. Go to Chrome. Make sure you're you're connected to the Wi Fi first. Hang on. I've got a delivery. Hang on a second. I'm just gonna put you on hold. Sorry about that. Either one, but the the password is on the sticker. It's 10692158. No. It'll you'll it'll connect to the Wi Fi to your router, but you've got no Internet. We've gotta log in to the router now and put in the credentials. Now you received the new credentials from our team? You would have received the text. Yeah. That's what you need. That's the could you send me a copy of those details, please? I just need the triple POEs and the the password. And then what we need to do so you're connected to the Wi Fi. Right? No. No. It'll be won't be Intel anymore because it'll reset it. It'll be Sid McKersys two ABEOr2ABE5G. No. Just McKersys. Sorry. Down the sticker, you'll see the SID name. So you got the PIN number there, and just underneath there, you'll see the the the name for the Wi Fi. Now once we get all that organized, we'll reset it back to Airtel, but we're gonna use the factory. Yeah. Restart the computer. And what I'll do is I'll hang this up, and I'll talk to you via mobile. Is that alright? Alright. 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morning. Airtel tech support. Okay. Hang on a sec one second. Let me just open up the app so I can just check the address.\n\nOkay. Can I have the account holder's name, please? It's m u, is it? Okay, Mohammed. One second.\n\nMohammed Safa. Right? Okay. Yeah. We've got your address at Unit 70761 Kilimary Way.\n\nThat's Linham Networks. And you were online, but your service is offline right now. Oh, hang on. No. No.\n\nYou're on Linham Networks. Okay. Sorry. It's different thing. You want you were on Super Networks.\n\nYou're on Linham Networks now. Right? Yeah. When did you do the change? Okay.\n\nWere you given were you sending out an email with all the new credentials for Linden Networks? Sorry? It'll be on the on the sticker underneath the router. Is that a a router that you brought from us? Or okay.\n\nMercius Mercius. Okay. Hang on a sec. I know which one. Yeah.\n\nBecause what happened with Bloody Linen, they updated their their two p o e coating thing, and it's got up to run about 30 digits. And sometimes some of these railroads don't accept the 30 digits. Hang on a sec. Alright. What I'm gonna do is I'm gonna send you a text.\n\n8415. All these new bloody upgrades and compliances are driving me nuts. Oh, mate. It's just unbelievable. And and the network providers go and change this, go and change that.\n\nAnd then us as the poor guys that give the front line to everyone, We pop it all. Okay. So I'm gonna send you now send a photo of the of the router here. Send photo. Router.\n\nYeah. You would've got that now. Yep. I just did the click. So send me a photo of the router.\n\nAnd underneath the router, you got a sticker. Send me a photo of that sticker, please. The thing is we're not we're not sure if this router is gonna be compatible to this network. Yeah. It's the weather up.\n\nThey're in Canberra. Yeah. No. It's same same here in Melbourne. Yeah.\n\nAlright. I got the photo of the Mercusio router. Underneath the router, there's a sticker. Can you send me a photo of that? Oh, you did?\n\nHang on. It doesn't come through yet. Okay. Got it. Alright.\n\nSo you plug that yellow cable into the the port that little black box. Yeah? Yeah. Where the box on the wall, there's a little black one. So on the wall, you should have a white one and a black one.\n\nRight? It should be. Yeah. That's the Wi Fi six. Yep.\n\nVery good. Power. Yeah. Yeah. Right.\n\nYeah. Yeah. The black one's the one that you gotta use. Alright. At the back of the router where the power supply is, there's a little reset button there.\n\nYou need to push that in for thirty seconds. So what it does, it'll reset the router back to factory default, and then we gotta put in the new credentials. Hang on a sec. Hello? Hello there.\n\nGood morning. This is Tula calling from Tennessee Internet customer service. This is about the email, we received. Is this a good time to discuss? Can you I'm just with somebody else at the moment on the other phone.\n\nCan you call me back in about ten minutes? Yes. Definitely. I'm just gonna put the documentations on there in the account. Thank you for answering my call, Zoe.\n\nYou have a good day. You too. Thank you. Bye. Alright.\n\nDid all the lights flash? You held it for thirty seconds. Right? Because I think your thirty second is one, 234, five. It's 12 okay.\n\nHave you got a do you have a laptop? Okay. Open up your laptop. Go to Chrome. Make sure you're you're connected to the Wi Fi first.\n\nHang on. I've got a delivery. Hang on a second. I'm just gonna put you on hold. Sorry about that.\n\nEither one, but the the password is on the sticker. It's 10692158. No. It'll you'll it'll connect to the Wi Fi to your router, but you've got no Internet. We've gotta log in to the router now and put in the credentials.\n\nNow you received the new credentials from our team? You would have received the text. Yeah. That's what you need. That's the could you send me a copy of those details, please?\n\nI just need the triple POEs and the the password. And then what we need to do so you're connected to the Wi Fi. Right? No. No.\n\nIt'll be won't be Intel anymore because it'll reset it. It'll be Sid McKersys two ABEOr2ABE5G. No. Just McKersys. Sorry.\n\nDown the sticker, you'll see the SID name. So you got the PIN number there, and just underneath there, you'll see the the the name for the Wi Fi. Now once we get all that organized, we'll reset it back to Airtel, but we're gonna use the factory. Yeah. Restart the computer.\n\nAnd what I'll do is I'll hang this up, and I'll talk to you via mobile. Is that alright? Alright. Cheers, man.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.64,"end":1.1999999,"sentiment":"positive","sentiment_score":0.543544352054596},{"text":"Airtel tech support.","start":1.1999999,"end":2.26,"sentiment":"positive","sentiment_score":0.3989111880461375},{"text":"Okay.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.07480905950069427},{"text":"Hang on a sec one second.","start":11.04,"end":12.32,"sentiment":"neutral","sentiment_score":0.05918194974462191},{"text":"Let me just open up the app so I can just check the address.","start":12.32,"end":16.725,"sentiment":"neutral","sentiment_score":0.06835933375571455}],"sentiment":"neutral","sentiment_score":0.14118283456907824,"num_words":26,"start":0.64,"end":16.725},{"sentences":[{"text":"Okay.","start":18.865,"end":19.365,"sentiment":"neutral","sentiment_score":0.054769355803728104},{"text":"Can I have the account holder's name, please?","start":19.825,"end":22.965,"sentiment":"neutral","sentiment_score":0.059812964871525764},{"text":"It's m u, is it?","start":26.225,"end":27.605,"sentiment":"neutral","sentiment_score":0.01660039573907852},{"text":"Okay, Mohammed.","start":32.79,"end":33.61,"sentiment":"neutral","sentiment_score":0.026246491819620132},{"text":"One second.","start":33.67,"end":34.489998,"sentiment":"neutral","sentiment_score":0.01679913140833378}],"sentiment":"neutral","sentiment_score":0.03902034999595748,"num_words":18,"start":18.865,"end":34.489998},{"sentences":[{"text":"Mohammed Safa.","start":36.71,"end":39.27,"sentiment":"neutral","sentiment_score":0.023837286047637463},{"text":"Right?","start":39.27,"end":39.77,"sentiment":"neutral","sentiment_score":0.026046041399240497},{"text":"Okay.","start":41.955,"end":42.275,"sentiment":"neutral","sentiment_score":0.0478174090385437},{"text":"Yeah.","start":42.275,"end":42.515,"sentiment":"neutral","sentiment_score":0.06624508649110794},{"text":"We've got your address at Unit 70761 Kilimary Way.","start":42.515,"end":46.595,"sentiment":"neutral","sentiment_score":0.10336223658588198}],"sentiment":"neutral","sentiment_score":0.07986023130693606,"num_words":14,"start":36.71,"end":46.595},{"sentences":[{"text":"That's Linham Networks.","start":46.595,"end":48.135002,"sentiment":"neutral","sentiment_score":0.09950279692808787},{"text":"And you were online, but your service is offline right now.","start":50.195,"end":54.055,"sentiment":"neutral","sentiment_score":-0.030303606594150715},{"text":"Oh, hang on.","start":55.3,"end":55.86,"sentiment":"neutral","sentiment_score":-0.024669990874826908},{"text":"No.","start":55.86,"end":55.94,"sentiment":"neutral","sentiment_score":-0.12971320748329165},{"text":"No.","start":55.94,"end":56.1,"sentiment":"neutral","sentiment_score":-0.15375831723213196}],"sentiment":"neutral","sentiment_score":-0.02064804100480519,"num_words":19,"start":46.595,"end":56.1},{"sentences":[{"text":"You're on Linham Networks.","start":56.1,"end":57.22,"sentiment":"neutral","sentiment_score":-0.08438645489513874},{"text":"Okay.","start":57.22,"end":57.54,"sentiment":"neutral","sentiment_score":-0.03874344378709793},{"text":"Sorry.","start":57.54,"end":57.78,"sentiment":"neutral","sentiment_score":-0.08823235332965851},{"text":"It's different thing.","start":57.78,"end":58.739998,"sentiment":"neutral","sentiment_score":-0.0995648850997289},{"text":"You want you were on Super Networks.","start":58.739998,"end":60.66,"sentiment":"neutral","sentiment_score":-0.03696242267532008}],"sentiment":"neutral","sentiment_score":-0.06387207692023367,"num_words":16,"start":56.1,"end":60.66},{"sentences":[{"text":"You're on Linham Networks now.","start":60.66,"end":61.94,"sentiment":"neutral","sentiment_score":0.024021270498633385},{"text":"Right?","start":61.94,"end":62.44,"sentiment":"neutral","sentiment_score":0.013505235314369202},{"text":"Yeah.","start":65.38,"end":65.88,"sentiment":"neutral","sentiment_score":0.06210613623261452},{"text":"When did you do the change?","start":66.18,"end":67.88,"sentiment":"neutral","sentiment_score":0.06922217706839244},{"text":"Okay.","start":73.715,"end":74.215,"sentiment":"neutral","sentiment_score":0.11933059245347977}],"sentiment":"neutral","sentiment_score":0.05217009849314179,"num_words":14,"start":60.66,"end":74.215},{"sentences":[{"text":"Were you given were you sending out an email with all the new credentials for Linden Networks?","start":74.994995,"end":79.494995,"sentiment":"neutral","sentiment_score":0.07359098949853111},{"text":"Sorry?","start":86.7,"end":87.2,"sentiment":"neutral","sentiment_score":-0.017611537128686905},{"text":"It'll be on the on the sticker underneath the router.","start":108.565,"end":110.985,"sentiment":"neutral","sentiment_score":-0.05212003961205482},{"text":"Is that a a router that you brought from us?","start":111.77,"end":114.409996,"sentiment":"neutral","sentiment_score":-0.05875392928719521},{"text":"Or okay.","start":114.409996,"end":118.99,"sentiment":"neutral","sentiment_score":-0.03312098979949951}],"sentiment":"neutral","sentiment_score":0.001461340393871069,"num_words":40,"start":74.994995,"end":118.99},{"sentences":[{"text":"Mercius Mercius.","start":119.049995,"end":119.85,"sentiment":"neutral","sentiment_score":0.018956939689815044},{"text":"Okay.","start":119.85,"end":120.09,"sentiment":"neutral","sentiment_score":0.00648983009159565},{"text":"Hang on a sec.","start":120.09,"end":120.729996,"sentiment":"neutral","sentiment_score":-0.019655390176922083},{"text":"I know which one.","start":120.729996,"end":121.71,"sentiment":"neutral","sentiment_score":-0.027828545309603214},{"text":"Yeah.","start":123.13,"end":123.255,"sentiment":"neutral","sentiment_score":-0.03575730696320534}],"sentiment":"neutral","sentiment_score":-0.015107444953173399,"num_words":12,"start":119.049995,"end":123.255},{"sentences":[{"text":"Because what happened with Bloody Linen, they updated their their two p o e coating thing, and it's got up to run about 30 digits.","start":123.415,"end":132.39499,"sentiment":"neutral","sentiment_score":-0.03770564720034599},{"text":"And sometimes some of these railroads don't accept the 30 digits.","start":133.015,"end":135.97499,"sentiment":"neutral","sentiment_score":-0.1882305077531121},{"text":"Hang on a sec.","start":135.97499,"end":137.035,"sentiment":"neutral","sentiment_score":-0.06994067691266537},{"text":"Alright.","start":138.03001,"end":138.43001,"sentiment":"neutral","sentiment_score":-0.009553426876664162},{"text":"What I'm gonna do is I'm gonna send you a text.","start":138.43001,"end":142.69,"sentiment":"neutral","sentiment_score":-0.006351225713098591}],"sentiment":"neutral","sentiment_score":-0.06485300735892871,"num_words":52,"start":123.415,"end":142.69},{"sentences":[{"text":"8415.","start":144.59001,"end":145.89001,"sentiment":"neutral","sentiment_score":-0.04155223071575165},{"text":"All these new bloody upgrades and compliances are driving me nuts.","start":150.965,"end":154.42499,"sentiment":"negative","sentiment_score":-0.7800341302698309},{"text":"Oh, mate.","start":156.405,"end":157.045,"sentiment":"neutral","sentiment_score":-0.2878786027431488},{"text":"It's just unbelievable.","start":157.045,"end":158.025,"sentiment":"negative","sentiment_score":-0.5896603266398112},{"text":"And and the network providers go and change this, go and change that.","start":158.165,"end":162.105,"sentiment":"negative","sentiment_score":-0.4274338162862338}],"sentiment":"negative","sentiment_score":-0.5507768486936887,"num_words":30,"start":144.59001,"end":162.105},{"sentences":[{"text":"And then us as the poor guys that give the front line to everyone, We pop it all.","start":162.56499,"end":168.3,"sentiment":"negative","sentiment_score":-0.36500559912787545},{"text":"Okay.","start":168.3,"end":168.7,"sentiment":"neutral","sentiment_score":0.001299675554037094},{"text":"So I'm gonna send you now send a photo of the of the router here.","start":168.7,"end":173.68,"sentiment":"neutral","sentiment_score":0.02269007315238317},{"text":"Send photo.","start":174.7,"end":175.68,"sentiment":"neutral","sentiment_score":0.006184194236993789},{"text":"Router.","start":176.94,"end":177.44,"sentiment":"neutral","sentiment_score":0.010157442651689053}],"sentiment":"neutral","sentiment_score":-0.16772768054962964,"num_words":37,"start":162.56499,"end":177.44},{"sentences":[{"text":"Yeah.","start":178.78,"end":179.28,"sentiment":"neutral","sentiment_score":0.029884157702326775},{"text":"You would've got that now.","start":180.745,"end":181.785,"sentiment":"neutral","sentiment_score":0.012787703052163124},{"text":"Yep.","start":181.785,"end":182.025,"sentiment":"neutral","sentiment_score":0.06541883945465088},{"text":"I just did the click.","start":182.025,"end":183.16501,"sentiment":"neutral","sentiment_score":0.05775693953037262},{"text":"So send me a photo of the router.","start":184.985,"end":186.185,"sentiment":"neutral","sentiment_score":0.040260717272758484}],"sentiment":"neutral","sentiment_score":0.03850559741258621,"num_words":20,"start":178.78,"end":186.185},{"sentences":[{"text":"And underneath the router, you got a sticker.","start":186.185,"end":187.625,"sentiment":"neutral","sentiment_score":0.0207764336373657},{"text":"Send me a photo of that sticker, please.","start":187.625,"end":189.485,"sentiment":"neutral","sentiment_score":0.024094891035929322},{"text":"The thing is we're not we're not sure if this router is gonna be compatible to this network.","start":194.29999,"end":198.15999,"sentiment":"neutral","sentiment_score":-0.1394272069964144},{"text":"Yeah.","start":214.935,"end":215.175,"sentiment":"neutral","sentiment_score":-0.116799995303154},{"text":"It's the weather up.","start":215.175,"end":215.895,"sentiment":"neutral","sentiment_score":-0.17022671177983284}],"sentiment":"neutral","sentiment_score":-0.07560066592234832,"num_words":39,"start":186.185,"end":215.895},{"sentences":[{"text":"They're in Canberra.","start":215.895,"end":217.195,"sentiment":"neutral","sentiment_score":-0.1879104276498159},{"text":"Yeah.","start":221.92,"end":222.16,"sentiment":"neutral","sentiment_score":-0.10830184817314148},{"text":"No.","start":222.16,"end":222.4,"sentiment":"neutral","sentiment_score":-0.09752464294433594},{"text":"It's same same here in Melbourne.","start":222.4,"end":224.48,"sentiment":"neutral","sentiment_score":-0.10383718584974606},{"text":"Yeah.","start":224.48,"end":224.98,"sentiment":"neutral","sentiment_score":-0.05734720826148987}],"sentiment":"neutral","sentiment_score":-0.12082734145224094,"num_words":12,"start":215.895,"end":224.98},{"sentences":[{"text":"Alright.","start":230.48,"end":230.8,"sentiment":"neutral","sentiment_score":0.010648662224411964},{"text":"I got the photo of the Mercusio router.","start":230.8,"end":232.72,"sentiment":"neutral","sentiment_score":0.01680888910777867},{"text":"Underneath the router, there's a sticker.","start":232.72,"end":234.08,"sentiment":"neutral","sentiment_score":0.00791243789717555},{"text":"Can you send me a photo of that?","start":234.08,"end":235.7,"sentiment":"neutral","sentiment_score":0.011977216345258057},{"text":"Oh, you did?","start":237.27501,"end":237.755,"sentiment":"neutral","sentiment_score":-0.017612034765382607}],"sentiment":"neutral","sentiment_score":0.009060616497523509,"num_words":26,"start":230.48,"end":237.755},{"sentences":[{"text":"Hang on.","start":237.755,"end":238.235,"sentiment":"neutral","sentiment_score":-0.05274911783635616},{"text":"It doesn't come through yet.","start":238.235,"end":239.535,"sentiment":"neutral","sentiment_score":-0.09203567504882812},{"text":"Okay.","start":239.595,"end":239.91501,"sentiment":"neutral","sentiment_score":-0.017026957124471664},{"text":"Got it.","start":239.91501,"end":240.655,"sentiment":"neutral","sentiment_score":-0.0047867437824606895},{"text":"Alright.","start":242.07501,"end":242.57501,"sentiment":"neutral","sentiment_score":0.016428103670477867}],"sentiment":"neutral","sentiment_score":-0.052349904721433464,"num_words":11,"start":237.755,"end":242.57501},{"sentences":[{"text":"So you plug that yellow cable into the the port that little black box.","start":245.115,"end":249.595,"sentiment":"neutral","sentiment_score":0.0015816201588937215},{"text":"Yeah?","start":249.595,"end":249.99,"sentiment":"neutral","sentiment_score":0.000947125256061554},{"text":"Yeah.","start":252.47,"end":252.87001,"sentiment":"neutral","sentiment_score":-0.005395838059484959},{"text":"Where the box on the wall, there's a little black one.","start":252.87001,"end":255.61,"sentiment":"neutral","sentiment_score":-0.016040239652449436},{"text":"So on the wall, you should have a white one and a black one.","start":256.95,"end":259.27002,"sentiment":"neutral","sentiment_score":0.007632521579840353}],"sentiment":"neutral","sentiment_score":-0.0012656918204412228,"num_words":41,"start":245.115,"end":259.27002},{"sentences":[{"text":"Right?","start":259.27002,"end":259.77002,"sentiment":"neutral","sentiment_score":0.00980299711227417},{"text":"It should be.","start":261.75,"end":262.39,"sentiment":"neutral","sentiment_score":0.03995572837690512},{"text":"Yeah.","start":262.39,"end":262.89,"sentiment":"neutral","sentiment_score":0.04646272212266922},{"text":"That's the Wi Fi six.","start":268.975,"end":270.335,"sentiment":"neutral","sentiment_score":0.04801323115825653},{"text":"Yep.","start":270.335,"end":270.73502,"sentiment":"neutral","sentiment_score":0.14128294587135315}],"sentiment":"neutral","sentiment_score":0.050680182366208595,"num_words":11,"start":259.27002,"end":270.73502},{"sentences":[{"text":"Very good.","start":270.73502,"end":271.635,"sentiment":"positive","sentiment_score":0.34324249625205994},{"text":"Power.","start":273.45502,"end":273.95502,"sentiment":"neutral","sentiment_score":0.13225355744361875},{"text":"Yeah.","start":277.75,"end":278.25,"sentiment":"neutral","sentiment_score":-0.016649246215820312},{"text":"Yeah.","start":279.19,"end":279.51,"sentiment":"neutral","sentiment_score":-0.01877853460609913},{"text":"Right.","start":279.51,"end":280.01,"sentiment":"neutral","sentiment_score":-0.016439953818917274}],"sentiment":"neutral","sentiment_score":0.12781180255115032,"num_words":6,"start":270.73502,"end":280.01},{"sentences":[{"text":"Yeah.","start":280.15,"end":280.65,"sentiment":"neutral","sentiment_score":-0.005322154611349106},{"text":"Yeah.","start":282.47,"end":282.87,"sentiment":"neutral","sentiment_score":0.0034195445477962494},{"text":"The black one's the one that you gotta use.","start":282.87,"end":285.85,"sentiment":"neutral","sentiment_score":-0.023258103471663263},{"text":"Alright.","start":285.91,"end":286.31,"sentiment":"neutral","sentiment_score":0.05402123183012009},{"text":"At the back of the router where the power supply is, there's a little reset button there.","start":286.31,"end":290.385,"sentiment":"neutral","sentiment_score":0.013117500854765667}],"sentiment":"neutral","sentiment_score":0.002268731208710835,"num_words":29,"start":280.15,"end":290.385},{"sentences":[{"text":"You need to push that in for thirty seconds.","start":291.345,"end":293.505,"sentiment":"neutral","sentiment_score":0.017250184176696673},{"text":"So what it does, it'll reset the router back to factory default, and then we gotta put in the new credentials.","start":293.505,"end":300.80502,"sentiment":"neutral","sentiment_score":0.12740722564714296},{"text":"Hang on a sec.","start":302.065,"end":303.125,"sentiment":"neutral","sentiment_score":0.034447197802364826},{"text":"Hello?","start":306.05,"end":306.55,"sentiment":"neutral","sentiment_score":0.035263318568468094},{"text":"Hello there.","start":308.13,"end":308.77,"sentiment":"neutral","sentiment_score":0.10488122701644897}],"sentiment":"neutral","sentiment_score":0.08685453945921885,"num_words":37,"start":291.345,"end":308.77},{"sentences":[{"text":"Good morning.","start":308.77,"end":309.33,"sentiment":"positive","sentiment_score":0.36790628731250763},{"text":"This is Tula calling from Tennessee Internet customer service.","start":309.33,"end":312.44998,"sentiment":"neutral","sentiment_score":0.27089739176962113},{"text":"This is about the email, we received.","start":312.44998,"end":314.69,"sentiment":"neutral","sentiment_score":0.20686139592102595},{"text":"Is this a good time to 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Zoe.","start":325.755,"end":327.195,"sentiment":"positive","sentiment_score":0.7039963347571236}],"sentiment":"neutral","sentiment_score":0.3020008847374341,"num_words":29,"start":319.81,"end":327.195},{"sentences":[{"text":"You have a good day.","start":327.195,"end":327.915,"sentiment":"positive","sentiment_score":0.6570019245147705},{"text":"You too.","start":327.915,"end":328.315,"sentiment":"positive","sentiment_score":0.3724701553583145},{"text":"Thank you.","start":328.315,"end":328.635,"sentiment":"positive","sentiment_score":0.48216839134693146},{"text":"Bye.","start":328.635,"end":329.135,"sentiment":"neutral","sentiment_score":0.24849918484687805},{"text":"Alright.","start":332.315,"end":332.555,"sentiment":"neutral","sentiment_score":0.06290124356746674}],"sentiment":"positive","sentiment_score":0.4823351949453354,"num_words":11,"start":327.195,"end":332.555},{"sentences":[{"text":"Did all the lights flash?","start":332.555,"end":333.935,"sentiment":"neutral","sentiment_score":0.008490628376603127},{"text":"You held it for thirty seconds.","start":338.19,"end":339.63,"sentiment":"neutral","sentiment_score":-0.044610293582081795},{"text":"Right?","start":339.63,"end":339.95,"sentiment":"neutral","sentiment_score":-0.01379086636006832},{"text":"Because I think your thirty second is one, 234, five.","start":339.95,"end":342.43,"sentiment":"neutral","sentiment_score":-0.0383957302197814},{"text":"It's 12 okay.","start":342.43,"end":346.13,"sentiment":"neutral","sentiment_score":0.003539438359439373}],"sentiment":"neutral","sentiment_score":-0.024493538923561573,"num_words":25,"start":332.555,"end":346.13},{"sentences":[{"text":"Have you got a do you have a laptop?","start":346.19,"end":348.05002,"sentiment":"neutral","sentiment_score":-0.0006496669310662481},{"text":"Okay.","start":350.095,"end":350.415,"sentiment":"neutral","sentiment_score":0.04176982492208481},{"text":"Open up your laptop.","start":350.415,"end":351.45502,"sentiment":"neutral","sentiment_score":0.03774163080379367},{"text":"Go to Chrome.","start":351.45502,"end":352.435,"sentiment":"neutral","sentiment_score":0.030877715597550075},{"text":"Make sure you're you're connected to the Wi Fi first.","start":352.89502,"end":355.795,"sentiment":"neutral","sentiment_score":0.01818362297490239}],"sentiment":"neutral","sentiment_score":0.017087360085160645,"num_words":27,"start":346.19,"end":355.795},{"sentences":[{"text":"Hang on.","start":355.855,"end":356.255,"sentiment":"neutral","sentiment_score":0.003202997148036957},{"text":"I've got a delivery.","start":356.255,"end":357.055,"sentiment":"neutral","sentiment_score":0.009540174854919314},{"text":"Hang on a second.","start":357.055,"end":357.695,"sentiment":"neutral","sentiment_score":-0.021519388537853956},{"text":"I'm just gonna put you on hold.","start":357.695,"end":358.995,"sentiment":"neutral","sentiment_score":-0.03064929268189839},{"text":"Sorry about that.","start":427.465,"end":428.525,"sentiment":"neutral","sentiment_score":-0.18760189910729727}],"sentiment":"neutral","sentiment_score":-0.04094308032654226,"num_words":20,"start":355.855,"end":428.525},{"sentences":[{"text":"Either one, but the the password is on the sticker.","start":437.43002,"end":440.65002,"sentiment":"neutral","sentiment_score":-0.03304806835949421},{"text":"It's 10692158.","start":441.51,"end":444.41,"sentiment":"neutral","sentiment_score":-0.011305612046271563},{"text":"No.","start":449.025,"end":449.265,"sentiment":"neutral","sentiment_score":-0.2124982327222824},{"text":"It'll you'll it'll connect to the Wi Fi to your router, but you've got no Internet.","start":449.265,"end":452.945,"sentiment":"neutral","sentiment_score":-0.07847353474517149},{"text":"We've gotta log in to the router now and put in the 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please?","start":472.93,"end":477.11,"sentiment":"neutral","sentiment_score":0.03908420524870356}],"sentiment":"neutral","sentiment_score":0.007714129606029019,"num_words":32,"start":457.665,"end":477.11},{"sentences":[{"text":"I just need the triple POEs and the the password.","start":486.555,"end":489.935,"sentiment":"neutral","sentiment_score":-0.11691118478775024},{"text":"And then what we need to do so you're connected to the Wi Fi.","start":493.17,"end":495.97,"sentiment":"neutral","sentiment_score":0.014849339345736163},{"text":"Right?","start":495.97,"end":496.47,"sentiment":"neutral","sentiment_score":-0.012332648038864136},{"text":"No.","start":505.455,"end":505.695,"sentiment":"neutral","sentiment_score":-0.2130277156829834},{"text":"No.","start":505.695,"end":505.85498,"sentiment":"neutral","sentiment_score":-0.22944313287734985}],"sentiment":"neutral","sentiment_score":-0.05244535531986643,"num_words":27,"start":486.555,"end":505.85498},{"sentences":[{"text":"It'll be won't be Intel anymore because it'll reset it.","start":505.85498,"end":508.675,"sentiment":"neutral","sentiment_score":-0.2443260669708252},{"text":"It'll be Sid McKersys two ABEOr2ABE5G.","start":508.815,"end":515.075,"sentiment":"neutral","sentiment_score":-0.021631327535336215},{"text":"No.","start":518.94,"end":519.18,"sentiment":"neutral","sentiment_score":-0.09724271297454834},{"text":"Just McKersys.","start":519.18,"end":519.92,"sentiment":"neutral","sentiment_score":-0.0961710661649704},{"text":"Sorry.","start":520.22003,"end":520.72003,"sentiment":"neutral","sentiment_score":-0.09250041842460632}],"sentiment":"neutral","sentiment_score":-0.14775669493246824,"num_words":20,"start":505.85498,"end":520.72003},{"sentences":[{"text":"Down the sticker, you'll see the SID name.","start":522.06,"end":524.16003,"sentiment":"neutral","sentiment_score":-0.03566733980551362},{"text":"So you got the PIN number there, and just underneath there, you'll see the the the name for the Wi 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alright?","start":545.9489,"end":546.7689,"sentiment":"neutral","sentiment_score":0.09216157843669255},{"text":"Alright.","start":547.9489,"end":548.3489,"sentiment":"neutral","sentiment_score":0.2715013027191162},{"text":"Cheers, man.","start":548.3489,"end":549.1689,"sentiment":"neutral","sentiment_score":0.23995818942785263}],"sentiment":"neutral","sentiment_score":0.065678867850114,"num_words":22,"start":542.7489,"end":549.1689}]}}]},{"alternatives":[{"transcript":"Hey, man. How are you doing? I originally changed addresses, and I'm using the same router you guys gave me. Now I wanted to get this router. Mohammed Safa. M o h a m a d. Yep. S a f a. Yep. So I can yeah. I'm pretty sure. Yeah. So it should have officially started today. So they yeah. For choosing it. Alright. Yep. Plug in your router to the NTD network termination device on the WAN, blah blah blah. It was like locate a small reset button on the back, log in to the router, and it's saying that the router IP address is usually one nine two point six point point one. I'm not sure what this one is. Yeah. The murkiest. Mercase. Sorry. Mercase. Sorry. Sure. Gotcha. Gotcha. My it's actually pretty humid. It's kind of annoying. Usually, Canberra's oh, yeah. I used to be from Melbourne. At least I moved to Canberra. I've been around just over a year now. Yeah. I just sent it. Yeah. Yeah. WAN, w I n. Yeah. Yeah. Yeah. Yeah. Let me just double check. So I only see a black one. I plugged it into the black one. Oh, wait. Yeah. There is a white one. It says little network, and there's a black one plugged into the black one. Yep. Okay. Yeah. I just did it. There's only one light at the front. Yeah. Yeah. I have it for a second, but there's only one light at the front. Yep. Yeah. I'll do. Mhmm. No. You're on, mate. Look. When I'm trying to connect to the router so we've got the five gigahertz and we've got the 2.4. So I'm trying to connect to the five, but yeah. Yeah. I know. I know. But it's staying unable to connect to this network for some reason. Yeah. Yeah. Yeah. No. Nothing. Nobody told me anything. All I saved was I just see the PPOE details about that. Sure. For some reason, I can't see the routers anymore. I'm trying to connect to them. Yep. No. That's what I'm trying to tell you. Like, I'm trying to connect to the Wi Fi, but now the Wi Fi disappeared. Like, I can't see I can't see the air cell one. Send my cursor. Send my cursor. No. I can't. Yeah. I can't see any of that. I can't see that well for oh, let me restart my computer. No worries. Yeah. Sure. 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man. How are you doing? I originally changed addresses, and I'm using the same router you guys gave me. Now I wanted to get this router. Mohammed Safa.\n\nM o h a m a d. Yep. S a f a. Yep. So I can yeah.\n\nI'm pretty sure. Yeah. So it should have officially started today. So they yeah. For choosing it.\n\nAlright. Yep. Plug in your router to the NTD network termination device on the WAN, blah blah blah. It was like locate a small reset button on the back, log in to the router, and it's saying that the router IP address is usually one nine two point six point point one. I'm not sure what this one is.\n\nYeah. The murkiest. Mercase. Sorry. Mercase.\n\nSorry. Sure. Gotcha. Gotcha. My it's actually pretty humid.\n\nIt's kind of annoying. Usually, Canberra's oh, yeah. I used to be from Melbourne. At least I moved to Canberra. I've been around just over a year now.\n\nYeah. I just sent it. Yeah. Yeah. WAN, w I n.\n\nYeah. Yeah. Yeah. Yeah. Let me just double check.\n\nSo I only see a black one. I plugged it into the black one. Oh, wait. Yeah. There is a white one.\n\nIt says little network, and there's a black one plugged into the black one. Yep. Okay. Yeah. I just did it.\n\nThere's only one light at the front. Yeah. Yeah. I have it for a second, but there's only one light at the front. Yep.\n\nYeah. I'll do. Mhmm. No. You're on, mate.\n\nLook. When I'm trying to connect to the router so we've got the five gigahertz and we've got the 2.4. So I'm trying to connect to the five, but yeah. Yeah. I know.\n\nI know. But it's staying unable to connect to this network for some reason. Yeah. Yeah. Yeah.\n\nNo. Nothing. Nobody told me anything. All I saved was I just see the PPOE details about that. Sure.\n\nFor some reason, I can't see the routers anymore. I'm trying to connect to them. Yep. No. That's what I'm trying to tell you.\n\nLike, I'm trying to connect to the Wi Fi, but now the Wi Fi disappeared. Like, I can't see I can't see the air cell one. Send my cursor. Send my cursor. No.\n\nI can't. Yeah. I can't see any of that. I can't see that well for oh, let me restart my computer. No worries.\n\nYeah. Sure. Sure.","paragraphs":[{"sentences":[{"text":"Hey, man.","start":3.12,"end":3.52,"sentiment":"positive","sentiment_score":0.39759625494480133},{"text":"How are you doing?","start":3.52,"end":4.34,"sentiment":"neutral","sentiment_score":0.3084721118211746},{"text":"I originally changed addresses, and I'm using the same router you guys gave me.","start":4.64,"end":9.3,"sentiment":"neutral","sentiment_score":0.037600129576666017},{"text":"Now I wanted to get this router.","start":9.36,"end":10.98,"sentiment":"neutral","sentiment_score":0.06346573574202401},{"text":"Mohammed Safa.","start":22.975,"end":24.035,"sentiment":"neutral","sentiment_score":0.02451354544609785}],"sentiment":"neutral","sentiment_score":0.10513000042530997,"num_words":29,"start":3.12,"end":24.035},{"sentences":[{"text":"M o h a m a d.","start":28.04,"end":31.1,"sentiment":"neutral","sentiment_score":0.007336766326001712},{"text":"Yep.","start":40.095,"end":40.575,"sentiment":"neutral","sentiment_score":0.03248943015933037},{"text":"S a f a.","start":40.575,"end":41.715,"sentiment":"neutral","sentiment_score":0.017023672116920352},{"text":"Yep.","start":48.735,"end":49.235,"sentiment":"neutral","sentiment_score":0.05909567326307297},{"text":"So I can yeah.","start":54.81,"end":63.61,"sentiment":"neutral","sentiment_score":-0.010054148267954588}],"sentiment":"neutral","sentiment_score":0.010048268417663434,"num_words":17,"start":28.04,"end":63.61},{"sentences":[{"text":"I'm pretty sure.","start":63.61,"end":64.25,"sentiment":"neutral","sentiment_score":0.04809234788020452},{"text":"Yeah.","start":64.25,"end":64.75,"sentiment":"neutral","sentiment_score":0.06510438024997711},{"text":"So it should have officially started today.","start":69.565,"end":71.985,"sentiment":"neutral","sentiment_score":0.31807731304849896},{"text":"So they yeah.","start":79.885,"end":81.425,"sentiment":"neutral","sentiment_score":-0.004662901163101196},{"text":"For choosing it.","start":87.38,"end":88.44,"sentiment":"neutral","sentiment_score":0.014649376273155212}],"sentiment":"neutral","sentiment_score":0.14505188473883798,"num_words":17,"start":63.61,"end":88.44},{"sentences":[{"text":"Alright.","start":88.74,"end":89.14,"sentiment":"neutral","sentiment_score":0.11966446042060852},{"text":"Yep.","start":89.14,"end":89.64,"sentiment":"neutral","sentiment_score":0.07923673093318939},{"text":"Plug in your router to the NTD network termination device on the WAN, blah blah blah.","start":89.7,"end":94.44,"sentiment":"neutral","sentiment_score":-0.0025274629006162286},{"text":"It was like locate a small reset button on the back, log in to the router, and it's saying that the router IP address is usually one nine two point six point point one.","start":94.915,"end":106.835,"sentiment":"neutral","sentiment_score":-0.035086916047422326},{"text":"I'm not sure what this one is.","start":106.835,"end":108.51,"sentiment":"neutral","sentiment_score":-0.13801330008677073}],"sentiment":"neutral","sentiment_score":-0.033908245106369764,"num_words":59,"start":88.74,"end":108.51},{"sentences":[{"text":"Yeah.","start":114.83,"end":115.23,"sentiment":"neutral","sentiment_score":-0.07399088144302368},{"text":"The murkiest.","start":115.23,"end":115.97,"sentiment":"neutral","sentiment_score":-0.17105227708816528},{"text":"Mercase.","start":117.630005,"end":118.130005,"sentiment":"neutral","sentiment_score":-0.13137412071228027},{"text":"Sorry.","start":118.350006,"end":118.850006,"sentiment":"neutral","sentiment_score":-0.08636470884084702},{"text":"Mercase.","start":121.950005,"end":122.450005,"sentiment":"neutral","sentiment_score":-0.05722304806113243}],"sentiment":"neutral","sentiment_score":-0.11517621887226899,"num_words":6,"start":114.83,"end":122.450005},{"sentences":[{"text":"Sorry.","start":122.590004,"end":123.090004,"sentiment":"neutral","sentiment_score":-0.06142852082848549},{"text":"Sure.","start":155.53499,"end":156.03499,"sentiment":"neutral","sentiment_score":-0.28232747316360474},{"text":"Gotcha.","start":199.65001,"end":200.15001,"sentiment":"neutral","sentiment_score":-0.10096347332000732},{"text":"Gotcha.","start":200.29001,"end":200.79001,"sentiment":"neutral","sentiment_score":-0.09603329002857208},{"text":"My it's actually pretty humid.","start":219.14499,"end":220.58499,"sentiment":"negative","sentiment_score":-0.3799915134906769}],"sentiment":"neutral","sentiment_score":-0.2711900360882282,"num_words":9,"start":122.590004,"end":220.58499},{"sentences":[{"text":"It's kind of annoying.","start":220.58499,"end":221.565,"sentiment":"negative","sentiment_score":-0.485385499894619},{"text":"Usually, Canberra's oh, yeah.","start":222.15001,"end":225.91,"sentiment":"neutral","sentiment_score":-0.06826574541628361},{"text":"I used to be from Melbourne.","start":225.91,"end":227.03,"sentiment":"neutral","sentiment_score":-0.055744623144467674},{"text":"At least I moved to Canberra.","start":227.03,"end":228.15001,"sentiment":"neutral","sentiment_score":-0.07379689688483874},{"text":"I've been around just over a year now.","start":228.15001,"end":230.01001,"sentiment":"neutral","sentiment_score":-0.10717774275690317}],"sentiment":"neutral","sentiment_score":-0.1374741444098098,"num_words":28,"start":220.58499,"end":230.01001},{"sentences":[{"text":"Yeah.","start":235.19,"end":235.35,"sentiment":"neutral","sentiment_score":0.0039504943415522575},{"text":"I just sent it.","start":235.35,"end":236.15001,"sentiment":"neutral","sentiment_score":0.003090799320489168},{"text":"Yeah.","start":236.15001,"end":236.535,"sentiment":"neutral","sentiment_score":-0.0019310042262077332},{"text":"Yeah.","start":250.215,"end":250.615,"sentiment":"neutral","sentiment_score":-0.001703944057226181},{"text":"WAN, w I n.","start":250.615,"end":252.155,"sentiment":"neutral","sentiment_score":-0.005610712803900242}],"sentiment":"neutral","sentiment_score":-0.0008876461705023593,"num_words":11,"start":235.19,"end":252.155},{"sentences":[{"text":"Yeah.","start":256.32,"end":256.47998,"sentiment":"neutral","sentiment_score":0.008848669938743114},{"text":"Yeah.","start":256.47998,"end":256.97998,"sentiment":"neutral","sentiment_score":0.012354666367173197},{"text":"Yeah.","start":259.84,"end":260.08,"sentiment":"neutral","sentiment_score":0.016439849510788918},{"text":"Yeah.","start":260.08,"end":260.24,"sentiment":"neutral","sentiment_score":0.01987718977034092},{"text":"Let me just double check.","start":260.24,"end":261.54,"sentiment":"neutral","sentiment_score":0.026689888536930086}],"sentiment":"neutral","sentiment_score":0.021218868696855173,"num_words":9,"start":256.32,"end":261.54},{"sentences":[{"text":"So I only see a black one.","start":274.365,"end":275.725,"sentiment":"neutral","sentiment_score":-0.11084368399211339},{"text":"I plugged it into the black one.","start":275.725,"end":277.325,"sentiment":"neutral","sentiment_score":-0.07234063265579087},{"text":"Oh, wait.","start":277.325,"end":277.645,"sentiment":"neutral","sentiment_score":-0.04110153950750828},{"text":"Yeah.","start":277.645,"end":277.885,"sentiment":"neutral","sentiment_score":-0.015133218839764597},{"text":"There is a white one.","start":277.885,"end":278.765,"sentiment":"neutral","sentiment_score":-0.05592060834169388}],"sentiment":"neutral","sentiment_score":-0.0754195252772082,"num_words":22,"start":274.365,"end":278.765},{"sentences":[{"text":"It says little network, and there's a black one plugged into the black one.","start":278.765,"end":283.02002,"sentiment":"neutral","sentiment_score":-0.028686943131365945},{"text":"Yep.","start":292.92,"end":293.42,"sentiment":"neutral","sentiment_score":0.021339504048228264},{"text":"Okay.","start":293.88,"end":294.38,"sentiment":"neutral","sentiment_score":0.14590738713741302},{"text":"Yeah.","start":329.565,"end":329.805,"sentiment":"neutral","sentiment_score":0.1334151327610016},{"text":"I just did it.","start":329.805,"end":330.865,"sentiment":"neutral","sentiment_score":0.13130025379359722}],"sentiment":"neutral","sentiment_score":0.020202182632471834,"num_words":21,"start":278.765,"end":330.865},{"sentences":[{"text":"There's only one light at the front.","start":337.71997,"end":339.41998,"sentiment":"neutral","sentiment_score":-0.04767912094082151},{"text":"Yeah.","start":340.12,"end":340.36,"sentiment":"neutral","sentiment_score":-0.025894396007061005},{"text":"Yeah.","start":340.36,"end":340.44,"sentiment":"neutral","sentiment_score":-0.030347619205713272},{"text":"I have it for a second, but there's only one light at the front.","start":340.44,"end":342.93997,"sentiment":"neutral","sentiment_score":-0.03860868593411786},{"text":"Yep.","start":344.68,"end":345.18,"sentiment":"neutral","sentiment_score":0.025537824258208275}],"sentiment":"neutral","sentiment_score":-0.03770748502574861,"num_words":24,"start":337.71997,"end":345.18},{"sentences":[{"text":"Yeah.","start":348.52,"end":348.84,"sentiment":"neutral","sentiment_score":0.04302320629358291},{"text":"I'll do.","start":348.84,"end":349.5,"sentiment":"neutral","sentiment_score":0.06252592615783215},{"text":"Mhmm.","start":380.72498,"end":381.22498,"sentiment":"neutral","sentiment_score":-0.045969754457473755},{"text":"No.","start":428.75,"end":428.99,"sentiment":"neutral","sentiment_score":-0.21504278481006625},{"text":"You're on, mate.","start":428.99,"end":429.81,"sentiment":"neutral","sentiment_score":-0.18151253958543143}],"sentiment":"neutral","sentiment_score":-0.07968438742682338,"num_words":8,"start":348.52,"end":429.81},{"sentences":[{"text":"Look.","start":429.95,"end":430.19,"sentiment":"neutral","sentiment_score":-0.0784618929028511},{"text":"When I'm trying to connect to the router so we've got the five gigahertz and we've got the 2.4.","start":430.19,"end":435.475,"sentiment":"neutral","sentiment_score":-0.06555596601806189},{"text":"So I'm trying to connect to the five, but yeah.","start":435.475,"end":444.67502,"sentiment":"neutral","sentiment_score":-0.01934614614583552},{"text":"Yeah.","start":444.67502,"end":444.83502,"sentiment":"neutral","sentiment_score":-0.05952299386262894},{"text":"I know.","start":444.83502,"end":445.155,"sentiment":"neutral","sentiment_score":-0.1248716413974762}],"sentiment":"neutral","sentiment_score":-0.055356151071574655,"num_words":33,"start":429.95,"end":445.155},{"sentences":[{"text":"I know.","start":445.155,"end":445.39502,"sentiment":"neutral","sentiment_score":-0.14768819510936737},{"text":"But it's staying unable to connect to this network for some reason.","start":445.39502,"end":448.215,"sentiment":"negative","sentiment_score":-0.5161205182472864},{"text":"Yeah.","start":448.86,"end":449.36,"sentiment":"neutral","sentiment_score":-0.11621041595935822},{"text":"Yeah.","start":454.41998,"end":454.91998,"sentiment":"neutral","sentiment_score":0.03137606382369995},{"text":"Yeah.","start":459.97998,"end":460.47998,"sentiment":"neutral","sentiment_score":-0.015885168686509132}],"sentiment":"negative","sentiment_score":-0.3876201252946082,"num_words":17,"start":445.155,"end":460.47998},{"sentences":[{"text":"No.","start":460.86,"end":460.93997,"sentiment":"neutral","sentiment_score":-0.20000067353248596},{"text":"Nothing.","start":460.93997,"end":461.41998,"sentiment":"neutral","sentiment_score":-0.20991799235343933},{"text":"Nobody told me anything.","start":461.41998,"end":462.63998,"sentiment":"neutral","sentiment_score":-0.25632042810320854},{"text":"All I saved was I just see the PPOE details about that.","start":464.825,"end":472.765,"sentiment":"neutral","sentiment_score":-0.024684736194709938},{"text":"Sure.","start":477.86502,"end":478.36502,"sentiment":"neutral","sentiment_score":-0.0010928120464086533}],"sentiment":"neutral","sentiment_score":-0.09118473814114143,"num_words":19,"start":460.86,"end":478.36502},{"sentences":[{"text":"For some reason, I can't see the routers anymore.","start":482.05,"end":484.31,"sentiment":"negative","sentiment_score":-0.33702358106772107},{"text":"I'm trying to connect to them.","start":485.56998,"end":486.94998,"sentiment":"neutral","sentiment_score":-0.16472678010662398},{"text":"Yep.","start":491.16998,"end":491.66998,"sentiment":"neutral","sentiment_score":0.05765410512685776},{"text":"No.","start":496.805,"end":496.965,"sentiment":"neutral","sentiment_score":-0.23468178510665896},{"text":"That's what I'm trying to tell you.","start":496.965,"end":498.005,"sentiment":"neutral","sentiment_score":-0.1954396196774074}],"sentiment":"neutral","sentiment_score":-0.23194491366545358,"num_words":24,"start":482.05,"end":498.005},{"sentences":[{"text":"Like, I'm trying to connect to the Wi Fi, but now the Wi Fi disappeared.","start":498.005,"end":502.185,"sentiment":"neutral","sentiment_score":-0.19363797108332317},{"text":"Like, I can't see I can't see the air cell one.","start":502.245,"end":504.905,"sentiment":"neutral","sentiment_score":-0.2859683917327361},{"text":"Send my cursor.","start":511.98,"end":512.96,"sentiment":"neutral","sentiment_score":-0.023533033207058907},{"text":"Send my cursor.","start":516.62,"end":517.76,"sentiment":"neutral","sentiment_score":-0.016731238303085167},{"text":"No.","start":531.205,"end":531.445,"sentiment":"neutral","sentiment_score":-0.2378085255622864}],"sentiment":"neutral","sentiment_score":-0.194206764103111,"num_words":33,"start":498.005,"end":531.445},{"sentences":[{"text":"I can't.","start":531.445,"end":532.025,"sentiment":"neutral","sentiment_score":-0.26626476645469666},{"text":"Yeah.","start":535.73,"end":535.97,"sentiment":"neutral","sentiment_score":-0.09181486815214156},{"text":"I can't see any of that.","start":535.97,"end":537.08997,"sentiment":"neutral","sentiment_score":-0.2449315811196963},{"text":"I can't see that well for oh, let me restart my computer.","start":537.08997,"end":540.07,"sentiment":"neutral","sentiment_score":-0.315245380004247},{"text":"No worries.","start":546.6889,"end":547.0889,"sentiment":"neutral","sentiment_score":0.16788186877965927}],"sentiment":"neutral","sentiment_score":-0.2409180308813634,"num_words":23,"start":531.445,"end":547.0889},{"sentences":[{"text":"Yeah.","start":547.0889,"end":547.2489,"sentiment":"neutral","sentiment_score":0.22469252347946167},{"text":"Sure.","start":547.2489,"end":547.48895,"sentiment":"neutral","sentiment_score":0.22881057858467105},{"text":"Sure.","start":547.48895,"end":547.98895,"sentiment":"neutral","sentiment_score":0.22577929496765137}],"sentiment":"neutral","sentiment_score":0.22642746567726135,"num_words":3,"start":547.0889,"end":547.98895}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Airtel tech support.\n\nChannel 1: Hey, man. How are you doing? I originally changed addresses, and I'm using the same router you guys gave me. Now I wanted\n\nChannel 0: Okay.\n\nChannel 1: to get this router.\n\nChannel 0: Hang on a sec one second. Let me just open up the app so I can just check the address. Okay. Can I have the account holder's name, please?\n\nChannel 1: Mohammed Safa.\n\nChannel 0: It's m u, is it?\n\nChannel 1: M o h a m a d.\n\nChannel 0: Okay, Mohammed. One second. Mohammed Safa. Right?\n\nChannel 1: Yep. S a f a.\n\nChannel 0: Okay. Yeah. We've got your address at Unit 70761 Kilimary Way. That's Linham Networks.\n\nChannel 1: Yep.\n\nChannel 0: And you were online, but your service is offline right now.\n\nChannel 1: So I\n\nChannel 0: Oh,\n\nChannel 1: can\n\nChannel 0: hang on. No. No. You're on Linham Networks. Okay.\n\nSorry. It's different thing. You want you were on Super Networks. You're on Linham Networks now. Right?\n\nChannel 1: yeah. I'm pretty sure. Yeah.\n\nChannel 0: Yeah. When did you do the change?\n\nChannel 1: So it should have officially started today.\n\nChannel 0: Okay. Were you given were you sending out an email with all the new credentials for Linden Networks?\n\nChannel 1: So they yeah.\n\nChannel 0: Sorry?\n\nChannel 1: For choosing it. Alright. Yep. Plug in your router to the NTD network termination device on the WAN, blah blah blah. It was like locate a small reset button on the back, log in to the router, and it's saying that the router IP address is usually one nine two point six point point one.\n\nI'm not sure what this one is.\n\nChannel 0: It'll be on the on the sticker underneath the router. Is that a a router that you brought from us? Or\n\nChannel 1: Yeah. The murkiest. Mercase. Sorry.\n\nChannel 0: okay. Mercius Mercius. Okay. Hang on a sec. I know which one.\n\nChannel 1: Mercase. Sorry.\n\nChannel 0: Yeah. Because what happened with Bloody Linen, they updated their their two p o e coating thing, and it's got up to run about 30 digits. And sometimes some of these railroads don't accept the 30 digits. Hang on a sec. Alright.\n\nWhat I'm gonna do is I'm gonna send you a text. 8415. All these new bloody upgrades and compliances are driving me nuts.\n\nChannel 1: Sure.\n\nChannel 0: Oh, mate. It's just unbelievable. And and the network providers go and change this, go and change that. And then us as the poor guys that give the front line to everyone, We pop it all. Okay.\n\nSo I'm gonna send you now send a photo of the of the router here. Send photo. Router. Yeah. You would've got that now.\n\nYep. I just did the click. So send me a photo of the router. And underneath the router, you got a sticker. Send me a photo of that sticker, please.\n\nThe thing is we're not we're not sure if this router is gonna be compatible to this network.\n\nChannel 1: Gotcha. Gotcha.\n\nChannel 0: Yeah. It's the weather up. They're in Canberra.\n\nChannel 1: My it's actually pretty humid. It's kind of annoying.\n\nChannel 0: Yeah.\n\nChannel 1: Usually,\n\nChannel 0: No.\n\nChannel 1: Canberra's\n\nChannel 0: It's same same here in Melbourne. Yeah.\n\nChannel 1: oh, yeah. I used to be from Melbourne. At least I moved to Canberra. I've been around just over a year now.\n\nChannel 0: Alright. I got the photo of the Mercusio router. Underneath the router, there's a sticker. Can you send me a photo of\n\nChannel 1: Yeah.\n\nChannel 0: that?\n\nChannel 1: I just sent it. Yeah.\n\nChannel 0: Oh, you did? Hang on. It doesn't come through yet. Okay. Got it.\n\nAlright. So you plug that yellow cable into the the port that little black box. Yeah?\n\nChannel 1: Yeah. WAN, w I n.\n\nChannel 0: Yeah. Where the box on the wall, there's a little black one.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So on the wall, you should have a white one and a black one. Right?\n\nChannel 1: Yeah. Yeah. Let me just double check.\n\nChannel 0: It should be. Yeah. That's the Wi Fi six. Yep. Very good.\n\nPower.\n\nChannel 1: So I only see a black one. I plugged it into the black one. Oh, wait. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: There is a white one. It says little\n\nChannel 0: Yeah.\n\nChannel 1: network,\n\nChannel 0: Right. Yeah.\n\nChannel 1: and there's a black one plugged into the black\n\nChannel 0: Yeah.\n\nChannel 1: one.\n\nChannel 0: The black one's the one that you gotta use. Alright. At the back of the router where the power supply is, there's a little reset button there. You need to push that in for thirty\n\nChannel 1: Yep.\n\nChannel 0: seconds. So what\n\nChannel 1: Okay.\n\nChannel 0: it does, it'll reset the router back to factory default, and then we gotta put in the new credentials. Hang on a sec. Hello? Hello there. Good morning.\n\nThis is Tula calling from Tennessee Internet customer service. This is about the email, we received. Is this a good time to discuss? Can you I'm just with somebody else at the moment on the other phone. Can you call me back in about ten minutes?\n\nYes. Definitely. I'm just gonna put the documentations on there in the account. Thank you for answering my call, Zoe. You have a good day.\n\nYou too. Thank you. Bye.\n\nChannel 1: Yeah. I just did it.\n\nChannel 0: Alright. Did all the lights flash?\n\nChannel 1: There's only\n\nChannel 0: You\n\nChannel 1: one\n\nChannel 0: held\n\nChannel 1: light\n\nChannel 0: it\n\nChannel 1: at\n\nChannel 0: for\n\nChannel 1: the front.\n\nChannel 0: thirty seconds. Right? Because\n\nChannel 1: Yeah.\n\nChannel 0: I think\n\nChannel 1: Yeah. I\n\nChannel 0: your\n\nChannel 1: have it for\n\nChannel 0: thirty second\n\nChannel 1: a second,\n\nChannel 0: is\n\nChannel 1: but\n\nChannel 0: one,\n\nChannel 1: there's only\n\nChannel 0: 234,\n\nChannel 1: one light at\n\nChannel 0: five.\n\nChannel 1: the\n\nChannel 0: It's\n\nChannel 1: front.\n\nChannel 0: 12\n\nChannel 1: Yep.\n\nChannel 0: okay. Have you got a do you have a laptop?\n\nChannel 1: Yeah. I'll do.\n\nChannel 0: Okay. Open up your laptop. Go to Chrome. Make sure you're you're connected to the Wi Fi first. Hang on.\n\nI've got a delivery. Hang on a second. I'm just gonna put you on hold.\n\nChannel 1: Mhmm.\n\nChannel 0: Sorry about that.\n\nChannel 1: No. You're on, mate. Look. When I'm trying to connect to the router so we've got the five gigahertz and we've got the 2.4. So I'm trying to connect to the five,\n\nChannel 0: Either one, but the the password is on the sticker. It's 10692158.\n\nChannel 1: but yeah. Yeah. I know. I know. But it's staying unable to connect to this network for some reason.\n\nYeah.\n\nChannel 0: No. It'll you'll it'll connect to the Wi Fi to your router, but you've got no Internet. We've gotta log in to the router\n\nChannel 1: Yeah.\n\nChannel 0: now and put in the credentials. Now you received the new credentials from our team?\n\nChannel 1: Yeah. No. Nothing. Nobody\n\nChannel 0: You\n\nChannel 1: told\n\nChannel 0: would\n\nChannel 1: me anything.\n\nChannel 0: have received the text.\n\nChannel 1: All I saved was I just see the PPOE details\n\nChannel 0: Yeah.\n\nChannel 1: about\n\nChannel 0: That's\n\nChannel 1: that.\n\nChannel 0: what you need. That's the could you send me a copy of those details, please?\n\nChannel 1: Sure. For some reason, I can't see the routers anymore. I'm trying to connect to them.\n\nChannel 0: I just need the triple POEs and the the password.\n\nChannel 1: Yep.\n\nChannel 0: And then what we need to do so you're connected to the Wi Fi. Right?\n\nChannel 1: No. That's what I'm trying to tell you. Like, I'm trying to connect to the Wi Fi, but now the Wi Fi disappeared. Like, I can't see I can't see the air cell one.\n\nChannel 0: No. No. It'll be won't be Intel anymore because it'll reset it. It'll be Sid McKersys\n\nChannel 1: Send\n\nChannel 0: two\n\nChannel 1: my cursor.\n\nChannel 0: ABEOr2ABE5G.\n\nChannel 1: Send my cursor.\n\nChannel 0: No. Just McKersys. Sorry. Down the sticker, you'll see the SID name. So you got the PIN number there, and just underneath there, you'll see the the the name for the Wi Fi.\n\nNow\n\nChannel 1: No.\n\nChannel 0: once\n\nChannel 1: I\n\nChannel 0: we\n\nChannel 1: can't.\n\nChannel 0: get all that organized, we'll reset it back to Airtel, but we're gonna\n\nChannel 1: Yeah.\n\nChannel 0: use the\n\nChannel 1: I can't\n\nChannel 0: factory.\n\nChannel 1: see any of that. I can't see that well for oh, let me restart my computer.\n\nChannel 0: Yeah. Restart the computer. And what I'll do is I'll hang this up, and I'll talk to you via mobile. Is that alright?\n\nChannel 1: No worries. Yeah. Sure. Sure.\n\nChannel 0: Alright. Cheers, man.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.64,"end":1.1999999,"sentiment":"positive","sentiment_score":0.543544352054596},{"text":"Airtel tech support.","start":1.1999999,"end":2.26,"sentiment":"positive","sentiment_score":0.3989111880461375}],"sentiment":"positive","sentiment_score":0.4567644536495209,"channel":0,"num_words":5,"start":0.64,"end":2.26},{"sentences":[{"text":"Hey, man.","start":3.12,"end":3.52,"sentiment":"positive","sentiment_score":0.39759625494480133},{"text":"How are you doing?","start":3.52,"end":4.34,"sentiment":"neutral","sentiment_score":0.3084721118211746},{"text":"I originally changed addresses, and I'm using the same router you guys gave me.","start":4.64,"end":9.3,"sentiment":"neutral","sentiment_score":0.037600129576666017},{"text":"Now I 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you need.","start":472.37,"end":472.93,"sentiment":"neutral","sentiment_score":0.06836045285065968},{"text":"That's the could you send me a copy of those details, please?","start":472.93,"end":477.11,"sentiment":"neutral","sentiment_score":0.03908420524870356}],"sentiment":"neutral","sentiment_score":0.044939454769094785,"channel":0,"num_words":15,"start":472.37,"end":477.11},{"sentences":[{"text":"Sure.","start":477.86502,"end":478.36502,"sentiment":"neutral","sentiment_score":-0.0010928120464086533},{"text":"For some reason, I can't see the routers anymore.","start":482.05,"end":484.31,"sentiment":"negative","sentiment_score":-0.33702358106772107},{"text":"I'm trying to connect to them.","start":485.56998,"end":486.94998,"sentiment":"neutral","sentiment_score":-0.16472678010662398}],"sentiment":"neutral","sentiment_score":-0.2514166076434776,"channel":1,"num_words":16,"start":477.86502,"end":486.94998},{"sentences":[{"text":"I just need the triple POEs and the the 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all that organized, we'll reset it back to Airtel, but we're gonna","start":531.65497,"end":534.95496,"sentiment":"neutral","sentiment_score":-0.18516109024102873}],"sentiment":"neutral","sentiment_score":-0.18516109024102873,"channel":0,"num_words":13,"start":531.65497,"end":534.95496},{"sentences":[{"text":"Yeah.","start":535.73,"end":535.97,"sentiment":"neutral","sentiment_score":-0.09181486815214156}],"sentiment":"neutral","sentiment_score":-0.09181486815214156,"channel":1,"num_words":1,"start":535.73,"end":535.97},{"sentences":[{"text":"use the","start":535.735,"end":536.13495,"sentiment":"neutral","sentiment_score":-0.18957530707120895}],"sentiment":"neutral","sentiment_score":-0.18957530707120895,"channel":0,"num_words":2,"start":535.735,"end":536.13495},{"sentences":[{"text":"I 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worries.","start":546.6889,"end":547.0889,"sentiment":"neutral","sentiment_score":0.16788186877965927},{"text":"Yeah.","start":547.0889,"end":547.2489,"sentiment":"neutral","sentiment_score":0.22469252347946167},{"text":"Sure.","start":547.2489,"end":547.48895,"sentiment":"neutral","sentiment_score":0.22881057858467105},{"text":"Sure.","start":547.48895,"end":547.98895,"sentiment":"neutral","sentiment_score":0.22577929496765137}],"sentiment":"neutral","sentiment_score":0.20300922691822051,"channel":1,"num_words":5,"start":546.6889,"end":547.98895},{"sentences":[{"text":"Alright.","start":547.9489,"end":548.3489,"sentiment":"neutral","sentiment_score":0.2715013027191162},{"text":"Cheers, man.","start":548.3489,"end":549.1689,"sentiment":"neutral","sentiment_score":0.23995818942785263}],"sentiment":"neutral","sentiment_score":0.2504725605249405,"channel":0,"num_words":3,"start":547.9489,"end":549.1689}]},"summary":{"result":"success","short":"A customer is experiencing issues with their router and is trying to connect to it using a different IP address. The representative sends a text message with new credentials and a photo of the router, but they are unsure if the new router is compatible with their network. The agent sends a photo and a sticker, but they are unable to determine if the new router is compatible with the customer's network. The agent troubleshoots by sending a text to reset the password and put in new credentials, and they discuss updating the customer's information and the agent offers to help with a mobile device."},"intents":{"segments":[{"text":"wanted to get this router. Hang on a sec one second. Let me just open up the app so I can just check the address. Okay.","start_word":28,"end_word":53,"intents":[{"intent":"Check router","confidence_score":0.018102454}]},{"text":"Can I have the account holder's name, please? Mohammed Safa.","start_word":54,"end_word":63,"intents":[{"intent":"Provide account holder's name","confidence_score":0.34768903}]},{"text":"And you were online, but your service is offline right now. So I Oh, can hang on. No. No. You're on Linham Networks. Okay. Sorry. It's different thing. You want you were on Super Networks. You're on Linham Networks now. Right? yeah.","start_word":103,"end_word":144,"intents":[{"intent":"Confirm service connection","confidence_score":0.009801191}]},{"text":"Is that a a router that you brought from us? Or Yeah.","start_word":257,"end_word":268,"intents":[{"intent":"Confirm router configuration","confidence_score":0.011014722}]},{"text":"What I'm gonna do is I'm gonna send you a text. 8415.","start_word":329,"end_word":340,"intents":[{"intent":"Send text","confidence_score":0.6713543}]},{"text":"So I'm gonna send you now send a photo of the of the router here. Send photo.","start_word":390,"end_word":406,"intents":[{"intent":"Send photo","confidence_score":0.6531951}]},{"text":"The thing is we're not we're not sure if this router is gonna be compatible to this network. Gotcha.","start_word":444,"end_word":462,"intents":[{"intent":"Check router compatibility","confidence_score":0.13995895}]},{"text":"So you plug that yellow cable into the the port that little black box. Yeah? Yeah.","start_word":557,"end_word":572,"intents":[{"intent":"Plug in black box","confidence_score":0.05795393}]},{"text":"Let me just double check. It should be. Yeah.","start_word":608,"end_word":616,"intents":[{"intent":"Double check power","confidence_score":0.18412913}]},{"text":"Can you call me back in about ten minutes? Yes. Definitely.","start_word":772,"end_word":782,"intents":[{"intent":"Call back","confidence_score":0.0071797706}]},{"text":"I'm just gonna put the documentations on there in the account.","start_word":783,"end_word":793,"intents":[{"intent":"Put documents on account","confidence_score":0.029758012}]},{"text":"So I'm trying to connect to the five, Either one, but the the password is on the sticker. It's 10692158. but yeah. Yeah.","start_word":942,"end_word":964,"intents":[{"intent":"Connect to wifi","confidence_score":0.06399395}]},{"text":"have received the text. All I saved was I just see the PPOE details Yeah.","start_word":1030,"end_word":1044,"intents":[{"intent":"Receive ppe details","confidence_score":0.06416174}]},{"text":"It'll be won't be Intel anymore because it'll reset it.","start_word":1141,"end_word":1150,"intents":[{"intent":"Reset wifi","confidence_score":0.19442965}]}]},"sentiments":{"segments":[{"text":"Good morning. Airtel tech support. Hey, man.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.43245089054107666},{"text":"How are you doing? I originally changed addresses, and I'm using the same router you guys gave me. Now I Okay. wanted to get this router. Hang on a sec one second. Let me just open up the app so I can just check the address. Okay. Can I have the account holder's name, please? Mohammed Safa. It's m u, is it? M o h a m a d. Okay, Mohammed. One second. Mohammed Safa. Right? Yep. S a f a. Okay. Yeah. We've got your address at Unit 70761 Kilimary Way. That's Linham Networks. Yep. And you were online, but your service is offline right now. So I Oh, can hang on. No. No. You're on Linham Networks. Okay. Sorry. It's different thing. You want you were on Super Networks. You're on Linham Networks now. Right? yeah. I'm pretty sure. Yeah. Yeah. When did you do the change? So it should have officially started today. Okay. Were you given were you sending out an email with all the new credentials for Linden Networks? So they yeah. Sorry? For choosing it. Alright. Yep. Plug in your router to the NTD network termination device on the WAN, blah blah blah. It was like locate a small reset button on the back, log in to the router, and it's saying that the router IP address is usually one nine two point six point point one. I'm not sure what this one is. It'll be on the on the sticker underneath the router. Is that a a router that you brought from us? Or Yeah. The murkiest. Mercase. Sorry. okay. Mercius Mercius. Okay. Hang on a sec. I know which one. Mercase. Sorry. Yeah. Because what happened with Bloody Linen, they updated their their two p o e coating thing, and it's got up to run about 30 digits. And sometimes some of these railroads don't accept the 30 digits. Hang on a sec. Alright. What I'm gonna do is I'm gonna send you a text. 8415.","start_word":7,"end_word":340,"sentiment":"neutral","sentiment_score":0.0009850661554736291},{"text":"All these new bloody upgrades and compliances are driving me nuts.","start_word":341,"end_word":351,"sentiment":"negative","sentiment_score":-0.7781098484992981},{"text":"Sure. Oh, mate.","start_word":352,"end_word":354,"sentiment":"neutral","sentiment_score":-0.2826326787471771},{"text":"It's just unbelievable. And and the network providers go and change this, go and change that. And then us as the poor guys that give the front line to everyone, We pop it all.","start_word":355,"end_word":388,"sentiment":"negative","sentiment_score":-0.4192844331264496},{"text":"Okay. So I'm gonna send you now send a photo of the of the router here. Send photo. Router. Yeah. You would've got that now. Yep. I just did the click. So send me a photo of the router. And underneath the router, you got a sticker. Send me a photo of that sticker, please. The thing is we're not we're not sure if this router is gonna be compatible to this network. Gotcha. Gotcha. Yeah. It's the weather up. They're in Canberra.","start_word":389,"end_word":471,"sentiment":"neutral","sentiment_score":-0.03703812509775162},{"text":"My it's actually pretty humid. It's kind of annoying.","start_word":472,"end_word":480,"sentiment":"negative","sentiment_score":-0.4270000755786896},{"text":"Yeah. Usually, No. Canberra's It's same same here in Melbourne. Yeah. oh, yeah. I used to be from Melbourne. At least I moved to Canberra. I've been around just over a year now. Alright. I got the photo of the Mercusio router. Underneath the router, there's a sticker. Can you send me a photo of Yeah. that? I just sent it. Yeah. Oh, you did? Hang on. It doesn't come through yet. Okay. Got it. Alright. So you plug that yellow cable into the the port that little black box. Yeah? Yeah. WAN, w I n. Yeah. Where the box on the wall, there's a little black one. Yeah. Yeah. So on the wall, you should have a white one and a black one. Right? Yeah. Yeah. Let me just double check. It should be. Yeah. That's the Wi Fi six. Yep.","start_word":481,"end_word":622,"sentiment":"neutral","sentiment_score":-0.017291996628046036},{"text":"Very good.","start_word":623,"end_word":624,"sentiment":"positive","sentiment_score":0.3350125253200531},{"text":"Power. So I only see a black one. I plugged it into the black one. Oh, wait. Yeah. Yeah. There is a white one. It says little Yeah. network, Right. Yeah. and there's a black one plugged into the black Yeah. one. The black one's the one that you gotta use. Alright. At the back of the router where the power supply is, there's a little reset button there. You need to push that in for thirty Yep. seconds. So what Okay. it does, it'll reset the router back to factory default, and then we gotta put in the new credentials. Hang on a sec. Hello? Hello there.","start_word":625,"end_word":732,"sentiment":"neutral","sentiment_score":0.015122136903098889},{"text":"Good morning.","start_word":733,"end_word":734,"sentiment":"positive","sentiment_score":0.3749656081199646},{"text":"This is Tula calling from Tennessee Internet customer service. This is about the email, we received. Is this a good time to discuss? Can you I'm just with somebody else at the moment on the other phone. Can you call me back in about ten minutes? Yes. Definitely. I'm just gonna put the documentations on there in the account.","start_word":735,"end_word":793,"sentiment":"neutral","sentiment_score":0.1782042384147644},{"text":"Thank you for answering my call, Zoe. You have a good day. You too. Thank you.","start_word":794,"end_word":809,"sentiment":"positive","sentiment_score":0.6218191385269165},{"text":"Bye. Yeah. I just did it. Alright. Did all the lights flash? There's only You one held light it at for the front. thirty seconds. Right? Because Yeah. I think Yeah. I your have it for thirty second a second, is but one, there's only 234, one light at five. the It's front. 12 Yep. okay. Have you got a do you have a laptop? Yeah. I'll do. Okay. Open up your laptop. Go to Chrome. Make sure you're you're connected to the Wi Fi first. Hang on. I've got a delivery. Hang on a second. I'm just gonna put you on hold. Mhmm. Sorry about that. No. You're on, mate. Look. When I'm trying to connect to the router so we've got the five gigahertz and we've got the 2.4. So I'm trying to connect to the five, Either one, but the the password is on the sticker. It's 10692158. but yeah. Yeah. I know. I know.","start_word":810,"end_word":967,"sentiment":"neutral","sentiment_score":-0.02408380885431661},{"text":"But it's staying unable to connect to this network for some reason.","start_word":968,"end_word":979,"sentiment":"negative","sentiment_score":-0.5111497044563293},{"text":"Yeah. No. It'll you'll it'll connect to the Wi Fi to your router, but you've got no Internet. We've gotta log in to the router Yeah. now and put in the credentials. Now you received the new credentials from our team? Yeah. No. Nothing. Nobody You told would me anything. have received the text. All I saved was I just see the PPOE details Yeah. about That's that. what you need. That's the could you send me a copy of those details, please? Sure.","start_word":980,"end_word":1063,"sentiment":"neutral","sentiment_score":-0.04470956325531006},{"text":"For some reason, I can't see the routers anymore.","start_word":1064,"end_word":1072,"sentiment":"negative","sentiment_score":-0.34892672300338745},{"text":"I'm trying to connect to them. I just need the triple POEs and the the password. Yep. And then what we need to do so you're connected to the Wi Fi. Right? No. That's what I'm trying to tell you. Like, I'm trying to connect to the Wi Fi, but now the Wi Fi disappeared. Like, I can't see I can't see the air cell one. No. No. It'll be won't be Intel anymore because it'll reset it. It'll be Sid McKersys Send two my cursor. ABEOr2ABE5G. Send my cursor. No. Just McKersys. Sorry. Down the sticker, you'll see the SID name. So you got the PIN number there, and just underneath there, you'll see the the the name for the Wi Fi. Now No. once I we can't. get all that organized, we'll reset it back to Airtel, but we're gonna Yeah. use the I can't factory. see any of that. I can't see that well for oh, let me restart my computer. Yeah. Restart the computer. And what I'll do is I'll hang this up, and I'll talk to you via mobile. Is that alright? No worries. Yeah. Sure. Sure. Alright.","start_word":1073,"end_word":1265,"sentiment":"neutral","sentiment_score":-0.11113627420960312},{"text":"Cheers, man.","start_word":1266,"end_word":1267,"sentiment":"positive","sentiment_score":0.5463603138923645}],"average":{"sentiment":"neutral","sentiment_score":-0.032385276368826876}}}}