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Please listen carefully as our menu options have recently changed. Press 1 if you'd like to speak to one of our friendly support technicians. Or if you're experiencing a critical issue that means you're unable to use Shortcuts at all, please press 3 for emergency assistance. Thanks for calling Shortcut Software.\n\nPlease listen carefully as our menu options have recently changed. Press 1 if you'd like to speak to one of our friendly support technicians. Or if you're experiencing a critical issue that means you're unable to use shortcuts at all, please press 3 for emergency assistance. Please be aware that your call may be recorded for quality assurance or training purposes. Too much going on to stay on the phone?\n\nRequest a callback and keep your spot in the queue. Simply press the star key located beneath the number 7, then listen out for our phone call. Say goodbye to tedious admin and hello to smoother days. With free arrival forms and shortcuts cloud, you can automatically send forms to your clients","paragraphs":[{"sentences":[{"text":"Thanks for calling Shortcut Software.","start":0.71999997,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.324430388212204},{"text":"Please listen carefully as our menu options have recently changed.","start":2.8,"end":5.94,"sentiment":"neutral","sentiment_score":0.00485551320016384},{"text":"Press 1 if you'd like to speak to one of our friendly support technicians.","start":6.08,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.04210084729960987},{"text":"Or if you're experiencing a critical issue that means you're unable to use Shortcuts at all, please press 3 for emergency assistance.","start":9.44,"end":15.7,"sentiment":"negative","sentiment_score":-0.34411979940804566},{"text":"Thanks for calling Shortcut Software.","start":25.415,"end":27.355,"sentiment":"neutral","sentiment_score":0.05786648467183113}],"sentiment":"neutral","sentiment_score":-0.11071442772767373,"channel":1,"num_words":56,"start":0.71999997,"end":27.355},{"sentences":[{"text":"Please listen carefully as our menu options have recently changed.","start":27.494999,"end":30.555,"sentiment":"neutral","sentiment_score":0.01826967839151621},{"text":"Press 1 if you'd like to speak to one of our friendly support technicians.","start":30.8,"end":33.7,"sentiment":"neutral","sentiment_score":-0.014427763077297382},{"text":"Or if you're experiencing a critical issue that means you're unable to use shortcuts at all, please press 3 for emergency assistance.","start":34.16,"end":40.42,"sentiment":"neutral","sentiment_score":-0.1722169467671351},{"text":"Please be aware that your call may be recorded for quality assurance or training purposes.","start":45.605,"end":49.864998,"sentiment":"neutral","sentiment_score":-0.24063929120699565},{"text":"Too much going on to stay on the phone?","start":54.085,"end":56.265,"sentiment":"neutral","sentiment_score":-0.31207363141907585}],"sentiment":"neutral","sentiment_score":-0.1460902396988656,"channel":1,"num_words":70,"start":27.494999,"end":56.265},{"sentences":[{"text":"Request a callback and keep your spot in the queue.","start":56.885,"end":59.545,"sentiment":"neutral","sentiment_score":-0.07314876988530158},{"text":"Simply press the star key located beneath the number 7, then listen out for our phone call.","start":60.31,"end":65.93,"sentiment":"neutral","sentiment_score":-0.006774816662073135},{"text":"Say goodbye to tedious admin and hello to smoother days.","start":72.95,"end":76.09487,"sentiment":"neutral","sentiment_score":0.22720712721347808},{"text":"With free arrival forms and shortcuts cloud, you can automatically send forms to your clients","start":76.17487,"end":80.59487,"sentiment":"neutral","sentiment_score":0.28329261144002277}],"sentiment":"neutral","sentiment_score":0.1091307858005166,"channel":1,"num_words":52,"start":56.885,"end":80.59487}]},"summary":{"result":"success","short":"The customer called Shortcut Software and was informed of menu options and options for assistance. They were also given information about recording calls for quality purposes and were given the option to request a callback. The call ended with a promotional message and a series of automated options."},"intents":{"segments":[{"text":"Simply press the star key located beneath the number 7, then listen out for our phone call.","start_word":136,"end_word":152,"intents":[{"intent":"Offer assistance with keys","confidence_score":0.000015861593}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Shortcut Software. Please listen carefully as our menu options have recently changed. Press 1 if you'd like to speak to one of our friendly support technicians.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.044338956475257874},{"text":"Or if you're experiencing a critical issue that means you're unable to use Shortcuts at all, please press 3 for emergency assistance.","start_word":29,"end_word":50,"sentiment":"negative","sentiment_score":-0.34100478887557983},{"text":"Thanks for calling Shortcut Software. Please listen carefully as our menu options have recently changed. Press 1 if you'd like to speak to one of our friendly support technicians. Or if you're experiencing a critical issue that means you're unable to use shortcuts at all, please press 3 for emergency assistance. Please be aware that your call may be recorded for quality assurance or training purposes. Too much going on to stay on the phone? Request a callback and keep your spot in the queue. Simply press the star key located beneath the number 7, then listen out for our phone call. Say goodbye to tedious admin and hello to smoother days. With free arrival forms and shortcuts cloud, you can automatically send forms to your clients","start_word":51,"end_word":177,"sentiment":"neutral","sentiment_score":-0.034382957965135574}],"average":{"sentiment":"neutral","sentiment_score":-0.06704901793612493}}}}