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Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.48,"sentiment":"neutral","sentiment_score":0.14981791377067566},{"text":"Good afternoon.","start":2.48,"end":3.22,"sentiment":"neutral","sentiment_score":0.22348567843437195},{"text":"We we have got the Indian YAR telephone number, and we have paid 4,999 rupees.","start":4.72,"end":15.139999,"sentiment":"neutral","sentiment_score":0.04733270729581515},{"text":"Alright.","start":25.775,"end":26.255,"sentiment":"neutral","sentiment_score":-0.04486769437789917},{"text":"Okay.","start":26.255,"end":26.654999,"sentiment":"neutral","sentiment_score":-0.0216059572994709}],"sentiment":"neutral","sentiment_score":0.06201531141996384,"num_words":20,"start":2.1599998,"end":26.654999},{"sentences":[{"text":"Would you like to give me the phone number of India which I can bring up from here?","start":26.654999,"end":31.235,"sentiment":"neutral","sentiment_score":-0.00856708911144071},{"text":"Okay.","start":35.850002,"end":36.170002,"sentiment":"neutral","sentiment_score":0.0671495720744133},{"text":"Thanks.","start":36.170002,"end":36.670002,"sentiment":"neutral","sentiment_score":0.21803343296051023},{"text":"Okay.","start":37.21,"end":37.71,"sentiment":"neutral","sentiment_score":0.19248102605342865},{"text":"Bye.","start":38.010002,"end":38.510002,"sentiment":"neutral","sentiment_score":0.09647469222545624}],"sentiment":"neutral","sentiment_score":0.019087778150357983,"num_words":22,"start":26.654999,"end":38.510002}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Intel.\n\nChannel 1: Hi. Good afternoon. We we have got the Indian YAR telephone number, and we have paid 4,999 rupees.\n\nChannel 0: Yeah. We we can't help you. We have nothing to do with Airtel India. It's a completely different company. You need to call India directly.\n\nChannel 1: Alright. Okay. Would you like to give me the phone number of India which I can bring up from here?\n\nChannel 0: I don't I don't know what their number is. You'll have to look it up in Google.\n\nChannel 1: Okay. Thanks.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.32,"end":0.98,"sentiment":"neutral","sentiment_score":0.2323610484600067},{"text":"Intel.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.12144489586353302}],"sentiment":"neutral","sentiment_score":0.19538899759451547,"channel":0,"num_words":3,"start":0.32,"end":2.34},{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.48,"sentiment":"neutral","sentiment_score":0.14981791377067566},{"text":"Good afternoon.","start":2.48,"end":3.22,"sentiment":"neutral","sentiment_score":0.22348567843437195},{"text":"We we have got the Indian YAR telephone number, and we have paid 4,999 rupees.","start":4.72,"end":15.139999,"sentiment":"neutral","sentiment_score":0.04733270729581515}],"sentiment":"neutral","sentiment_score":0.07259888222648038,"channel":1,"num_words":18,"start":2.1599998,"end":15.139999},{"sentences":[{"text":"Yeah.","start":15.915,"end":16.415,"sentiment":"neutral","sentiment_score":-0.10841335356235504},{"text":"We we can't help you.","start":16.715,"end":18.235,"sentiment":"negative","sentiment_score":-0.37433500289916993},{"text":"We have nothing to do with Airtel India.","start":18.235,"end":20.235,"sentiment":"negative","sentiment_score":-0.44688911363482475},{"text":"It's a completely different company.","start":20.235,"end":21.775,"sentiment":"negative","sentiment_score":-0.3899246335029602},{"text":"You need to call India directly.","start":22.555,"end":24.735,"sentiment":"negative","sentiment_score":-0.36454081535339355}],"sentiment":"negative","sentiment_score":-0.3876827734708786,"channel":0,"num_words":25,"start":15.915,"end":24.735},{"sentences":[{"text":"Alright.","start":25.775,"end":26.255,"sentiment":"neutral","sentiment_score":-0.04486769437789917},{"text":"Okay.","start":26.255,"end":26.654999,"sentiment":"neutral","sentiment_score":-0.0216059572994709},{"text":"Would you like to give me the phone number of India which I can bring up from here?","start":26.654999,"end":31.235,"sentiment":"neutral","sentiment_score":-0.00856708911144071}],"sentiment":"neutral","sentiment_score":-0.011034062784165143,"channel":1,"num_words":20,"start":25.775,"end":31.235},{"sentences":[{"text":"I don't I don't know what their number is.","start":31.359999,"end":33.36,"sentiment":"neutral","sentiment_score":-0.22439630495177376},{"text":"You'll have to look it up in Google.","start":33.36,"end":34.899998,"sentiment":"neutral","sentiment_score":-0.11460336856544018}],"sentiment":"neutral","sentiment_score":-0.17272904076996973,"channel":0,"num_words":17,"start":31.359999,"end":34.899998},{"sentences":[{"text":"Okay.","start":35.850002,"end":36.170002,"sentiment":"neutral","sentiment_score":0.0671495720744133},{"text":"Thanks.","start":36.170002,"end":36.670002,"sentiment":"neutral","sentiment_score":0.21803343296051023}],"sentiment":"neutral","sentiment_score":0.14259150251746178,"channel":1,"num_words":2,"start":35.850002,"end":36.670002},{"sentences":[{"text":"Okay.","start":36.879997,"end":37.28,"sentiment":"neutral","sentiment_score":0.1089271754026413}],"sentiment":"neutral","sentiment_score":0.1089271754026413,"channel":0,"num_words":1,"start":36.879997,"end":37.28},{"sentences":[{"text":"Okay.","start":37.21,"end":37.71,"sentiment":"neutral","sentiment_score":0.19248102605342865}],"sentiment":"neutral","sentiment_score":0.19248102605342865,"channel":1,"num_words":1,"start":37.21,"end":37.71},{"sentences":[{"text":"Thank you.","start":37.28,"end":38.0,"sentiment":"positive","sentiment_score":0.4264141470193863},{"text":"Bye.","start":38.0,"end":38.5,"sentiment":"neutral","sentiment_score":0.2353801131248474}],"sentiment":"positive","sentiment_score":0.36273613572120667,"channel":0,"num_words":3,"start":37.28,"end":38.5},{"sentences":[{"text":"Bye.","start":38.010002,"end":38.510002,"sentiment":"neutral","sentiment_score":0.09647469222545624}],"sentiment":"neutral","sentiment_score":0.09647469222545624,"channel":1,"num_words":1,"start":38.010002,"end":38.510002}]},"summary":{"result":"success","short":"The customer is trying to reach someone at Intel but is told they cannot help them. The agent offers to provide the customer with the phone number of India, but the customer is unsure and asks the agent to look it up in Google. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"We we can't help you. We have nothing to do with Airtel India. It's a completely different company. You need to call India directly. Alright.","start_word":22,"end_word":46,"intents":[{"intent":"Identify company","confidence_score":0.0074041286}]},{"text":"Would you like to give me the phone number of India which I can bring up from here?","start_word":48,"end_word":65,"intents":[{"intent":"Provide phone number","confidence_score":0.1118045},{"intent":"Ask for specific country","confidence_score":0.00004700363}]},{"text":"Would you like to give me the phone number of India which I can bring up from here? I don't I don't know what their number is. You'll have to look it up in Google.","start_word":48,"end_word":82,"intents":[{"intent":"Request information","confidence_score":0.022656638}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Intel. Hi. Good afternoon. We we have got the Indian YAR telephone number, and we have paid 4,999 rupees. Yeah.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.07341533899307251},{"text":"We we can't help you. We have nothing to do with Airtel India. It's a completely different company. You need to call India directly.","start_word":22,"end_word":45,"sentiment":"negative","sentiment_score":-0.4044955372810364},{"text":"Alright. Okay. Would you like to give me the phone number of India which I can bring up from here? I don't I don't know what their number is. You'll have to look it up in Google. Okay. Thanks. Okay. Okay.","start_word":46,"end_word":86,"sentiment":"neutral","sentiment_score":-0.06460496783256531},{"text":"Thank you.","start_word":87,"end_word":88,"sentiment":"positive","sentiment_score":0.41414231061935425},{"text":"Bye. Bye.","start_word":89,"end_word":90,"sentiment":"neutral","sentiment_score":0.18259429931640625}],"average":{"sentiment":"neutral","sentiment_score":-0.09403894908392608}}}}