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Hi, ma'am. This is Ross with Check Home. How are you, ma'am? Can you hear me now?\n\nOne sec. I'll give you a callback. One second. Just a Can you hear me now? Yep.\n\nIvan, this is Ross calling from Tech Home Systems. Getting back to you regarding your inquiry for digital whiteboard solutions. Yeah. So mhmm. So I just wanted to confirm your requirements.\n\nAnd do you have any specific SKUs are you after, Ivan? Mhmm. Okay. So are you on our website right now? I do have your email.\n\nIt's iran.peng@andtechnology.com. Mhmm. So are you looking to set up a meeting room, like, in your office? Mhmm. Okay.\n\nYep. Sure. No worries. We'll get some product options for you or the way your requirements are, like stand alone digital whiteboard and mhmm. So may I ask, like, you mentioned about a digital whiteboard and a display smaller to 65 inch.\n\nThis two. Right? And, like, how many units are you after, like, for a whiteboard and a display? Three each for whiteboard three and display three. Okay.\n\nAlright. No worries. We'll send you through. Alright? Yep.\n\nCheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.07040227949619293},{"text":"Hi, ma'am.","start":5.3599997,"end":6.0,"sentiment":"neutral","sentiment_score":0.23435814678668976},{"text":"This is Ross with Check Home.","start":6.0,"end":8.0,"sentiment":"neutral","sentiment_score":0.22976407905419668},{"text":"How are you, ma'am?","start":8.0,"end":8.98,"sentiment":"neutral","sentiment_score":0.3022591918706894},{"text":"Can you hear me now?","start":12.88,"end":13.845,"sentiment":"neutral","sentiment_score":-0.2528564780950546}],"sentiment":"neutral","sentiment_score":0.10346985691123539,"num_words":18,"start":4.7999997,"end":13.845},{"sentences":[{"text":"One sec.","start":25.045,"end":26.505001,"sentiment":"neutral","sentiment_score":-0.02402944676578045},{"text":"I'll give you a callback.","start":26.564999,"end":27.865,"sentiment":"neutral","sentiment_score":-0.010993452463299035},{"text":"One 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like, you mentioned about a digital whiteboard and a display smaller to 65 inch.","start":222.795,"end":230.015,"sentiment":"neutral","sentiment_score":0.033074244339432984}],"sentiment":"neutral","sentiment_score":0.14680459541046903,"num_words":42,"start":180.50499,"end":230.015},{"sentences":[{"text":"This two.","start":232.55501,"end":233.115,"sentiment":"neutral","sentiment_score":0.04396318644285202},{"text":"Right?","start":233.115,"end":233.595,"sentiment":"neutral","sentiment_score":0.05400528386235237},{"text":"And, like, how many units are you after, like, for a whiteboard and a display?","start":233.595,"end":239.67,"sentiment":"neutral","sentiment_score":0.03467012854913871},{"text":"Three each for whiteboard three and display 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This is Evan. Where are you calling from? I can't really hear you, by the way. You sound very, very far away from your phone. How can I help you? Well, where I mean, where are you calling from again? Yes. Yep. Sounds better. Hi. Oh, yes. Okay. Yeah. I did send the email this morning. Yes. Hi. I don't no. I don't have the exact product I'm looking for, but because I see your website, it shows quite a few items. And so in I think in the inquiry, I did said I would like to consider in the digital whiteboard. And also, for example, like, even I have built in camera of this kind of monitor that can be considered can be considered as well. But I would like to know what's the options so I can have a look. No. No. I'm I'm not. And so if you could can because you have my email, would you able to, like, just forward me some information? Yes. Yep. Yeah. So I I I I will I'll be more appreciated if I can see some product introduction. And so I can see if you guys can offer something we really want, then we can go from there. We have three different meeting rooms, and we do have screens in the in two of them. No. All three. But so we are seeing we are seeking for something for the meeting room, but yes. I I appreciate the email I sent the info enough information to start the inquiry. Yes. Yep. So can would you able to give it to me by email? That'd be great. Yep. Yep. Especially, which yeah. Especially with the I would really need the information about the warranty and also the ongoing service because this product is is gonna be, like, used quite often, and so the warranty is quite important for Us. Yep. We would like to have three. Three in total? No. Three in total. Okay. Okay. Can you just send send that information by email? Then I will I will have a look and reply to you. Okay. Thanks. 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This is Evan. Where are you calling from? I can't really hear you, by the way. You sound very, very far away from your phone.\n\nHow can I help you? Well, where I mean, where are you calling from again? Yes. Yep. Sounds better.\n\nHi. Oh, yes. Okay. Yeah. I did send the email this morning.\n\nYes. Hi. I don't no. I don't have the exact product I'm looking for, but because I see your website, it shows quite a few items. And so in I think in the inquiry, I did said I would like to consider in the digital whiteboard.\n\nAnd also, for example, like, even I have built in camera of this kind of monitor that can be considered can be considered as well. But I would like to know what's the options so I can have a look. No. No. I'm I'm not.\n\nAnd so if you could can because you have my email, would you able to, like, just forward me some information? Yes. Yep. Yeah. So I I I I will I'll be more appreciated if I can see some product introduction.\n\nAnd so I can see if you guys can offer something we really want, then we can go from there. We have three different meeting rooms, and we do have screens in the in two of them. No. All three. But so we are seeing we are seeking for something for the meeting room, but yes.\n\nI I appreciate the email I sent the info enough information to start the inquiry. Yes. Yep. So can would you able to give it to me by email? That'd be great.\n\nYep. Yep. Especially, which yeah. Especially with the I would really need the information about the warranty and also the ongoing service because this product is is gonna be, like, used quite often, and so the warranty is quite important for Us. Yep.\n\nWe would like to have three. Three in total? No. Three in total. Okay.\n\nOkay. Can you just send send that information by email? Then I will I will have a look and reply to you. Okay. Thanks.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.04055177792906761},{"text":"This is Evan.","start":2.24,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.04115502908825874},{"text":"Where are you calling from?","start":9.5199995,"end":10.48,"sentiment":"neutral","sentiment_score":0.02466868907213211},{"text":"I can't really hear you, by the way.","start":10.48,"end":12.34,"sentiment":"negative","sentiment_score":-0.5054051131010056},{"text":"You sound very, very far away from your phone.","start":15.465,"end":20.125,"sentiment":"negative","sentiment_score":-0.6128076480494605}],"sentiment":"negative","sentiment_score":-0.35658267025764173,"num_words":26,"start":1.76,"end":20.125},{"sentences":[{"text":"How can I help you?","start":20.425,"end":21.385,"sentiment":"neutral","sentiment_score":-0.22395756840705872},{"text":"Well, where I mean, where are you calling from 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This is Evan.\n\nChannel 0: Hello. Hi, ma'am. This is Ross with Check Home. How are you, ma'am?\n\nChannel 1: Where are you calling from? I can't really hear you, by the way.\n\nChannel 0: Can you hear me now?\n\nChannel 1: You sound very, very far away from your phone. How can I help you? Well, where I mean, where are you calling from again?\n\nChannel 0: One sec. I'll give you a callback. One second. Just a Can you hear me now?\n\nChannel 1: Yes. Yep. Sounds better. Hi.\n\nChannel 0: Yep. Ivan, this is Ross calling from Tech Home Systems. Getting back to you regarding your inquiry for digital whiteboard solutions.\n\nChannel 1: Oh, yes. Okay. Yeah. I did send the email this morning. Yes.\n\nHi.\n\nChannel 0: Yeah. So mhmm. So I just wanted to confirm your requirements. And do you have any specific SKUs are you after, Ivan?\n\nChannel 1: I don't no. I don't have the exact product I'm looking for, but because I see your website, it shows quite a few items.\n\nChannel 0: Mhmm.\n\nChannel 1: And so in I think in the inquiry, I did said I would like to consider in the digital whiteboard. And also, for example, like, even I have built in camera of this kind of monitor that can be considered can be considered as well. But I would like to know what's the options so I can have a look.\n\nChannel 0: Okay. So are you on our website right now?\n\nChannel 1: No. No. I'm I'm not. And so if you could can because you have my email, would you able to, like, just forward me some information?\n\nChannel 0: I do have your email. It's iran.peng@andtechnology.com.\n\nChannel 1: Yes. Yep. Yeah. So I I I I will I'll be more appreciated if I can see some product introduction. And so I can see if you guys can offer something we really want, then we can go from there.\n\nChannel 0: Mhmm. So are you looking to set up a meeting room, like, in your office?\n\nChannel 1: We have three different meeting rooms, and we do have screens in the in two of them. No. All three.\n\nChannel 0: Mhmm.\n\nChannel 1: But so we are seeing we are seeking for something for the meeting room, but yes. I I appreciate the email I sent the info enough information to start the inquiry. Yes.\n\nChannel 0: Okay. Yep.\n\nChannel 1: Yep. So can would you able to give it to me by email? That'd be great.\n\nChannel 0: Sure. No worries. We'll get some product options for you or the way your requirements are,\n\nChannel 1: Yep.\n\nChannel 0: like\n\nChannel 1: Yep. Especially,\n\nChannel 0: stand alone digital\n\nChannel 1: which\n\nChannel 0: whiteboard and mhmm.\n\nChannel 1: yeah. Especially with the I would really need the information about the warranty and also the ongoing service because this product is is gonna be, like, used quite often, and so the warranty is quite important for\n\nChannel 0: So may I ask, like, you mentioned about a digital whiteboard and a display smaller to 65 inch.\n\nChannel 1: Us. Yep.\n\nChannel 0: This two. Right? And, like, how many units are you after, like, for a whiteboard and a display?\n\nChannel 1: We would like to have three.\n\nChannel 0: Three\n\nChannel 1: Three\n\nChannel 0: each\n\nChannel 1: in total?\n\nChannel 0: for whiteboard three and\n\nChannel 1: No. Three in\n\nChannel 0: display\n\nChannel 1: total.\n\nChannel 0: three.\n\nChannel 1: Okay. Okay. Can you just send send that information by email? Then I will I will have a look and reply to you.\n\nChannel 0: Okay. Alright. No worries. We'll send you through.\n\nChannel 1: Okay. Thanks.\n\nChannel 0: Alright?\n\nChannel 1: Bye bye.\n\nChannel 0: Yep. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.04055177792906761},{"text":"This is Evan.","start":2.24,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.04115502908825874}],"sentiment":"neutral","sentiment_score":0.04100421629846096,"channel":1,"num_words":4,"start":1.76,"end":4.8199997},{"sentences":[{"text":"Hello.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.07040227949619293},{"text":"Hi, ma'am.","start":5.3599997,"end":6.0,"sentiment":"neutral","sentiment_score":0.23435814678668976},{"text":"This is Ross with Check Home.","start":6.0,"end":8.0,"sentiment":"neutral","sentiment_score":0.22976407905419668},{"text":"How are you, ma'am?","start":8.0,"end":8.98,"sentiment":"neutral","sentiment_score":0.3022591918706894}],"sentiment":"neutral","sentiment_score":0.24051844729827002,"channel":0,"num_words":13,"start":4.7999997,"end":8.98},{"sentences":[{"text":"Where are you calling from?","start":9.5199995,"end":10.48,"sentiment":"neutral","sentiment_score":0.02466868907213211},{"text":"I can't really hear you, by the way.","start":10.48,"end":12.34,"sentiment":"negative","sentiment_score":-0.5054051131010056}],"sentiment":"neutral","sentiment_score":-0.3015305738036449,"channel":1,"num_words":13,"start":9.5199995,"end":12.34},{"sentences":[{"text":"Can you hear me now?","start":12.88,"end":13.845,"sentiment":"neutral","sentiment_score":-0.2528564780950546}],"sentiment":"neutral","sentiment_score":-0.2528564780950546,"channel":0,"num_words":5,"start":12.88,"end":13.845},{"sentences":[{"text":"You sound very, very far away from your phone.","start":15.465,"end":20.125,"sentiment":"negative","sentiment_score":-0.6128076480494605},{"text":"How can I help you?","start":20.425,"end":21.385,"sentiment":"neutral","sentiment_score":-0.22395756840705872},{"text":"Well, where I mean, where are you calling from 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The agent, Ross, confirms Ivan's requirements and offers to send him product options and warranty information via email. They discuss the number of whiteboards and display units needed for the project."},"intents":{"segments":[{"text":"So I I I I will I'll be more appreciated if I can see some product introduction. And so I can see if you guys can offer something we really want, then we can go from there. Mhmm.","start_word":267,"end_word":304,"intents":[{"intent":"Request and receive information","confidence_score":0.00013176478}]},{"text":"So are you looking to set up a meeting room, like, in your office?","start_word":304,"end_word":317,"intents":[{"intent":"Set up meeting room","confidence_score":0.059446402}]},{"text":"So are you looking to set up a meeting room, like, in your office? We have three different meeting rooms, and we do have screens in the in two of them. No. All three. Mhmm. But so we are seeing we are seeking for something for the meeting room, but yes. I I appreciate the email I sent the info enough information to start the inquiry. Yes. Okay.","start_word":304,"end_word":371,"intents":[{"intent":"Request information and contact","confidence_score":0.0000125542165}]}]},"sentiments":{"segments":[{"text":"Hello. This is Evan. Hello. Hi, ma'am. This is Ross with Check Home. How are you, ma'am? Where are you calling from?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.17404283583164215},{"text":"I can't really hear you, by the way.","start_word":22,"end_word":29,"sentiment":"negative","sentiment_score":-0.499991238117218},{"text":"Can you hear me now?","start_word":30,"end_word":34,"sentiment":"neutral","sentiment_score":-0.2557942867279053},{"text":"You sound very, very far away from your phone.","start_word":35,"end_word":43,"sentiment":"negative","sentiment_score":-0.6151024103164673},{"text":"How can I help you? Well, where I mean, where are you calling from again? One sec. I'll give you a callback. One second. Just a Can you hear me now? Yes. Yep. Sounds better. Hi. Yep. Ivan, this is Ross calling from Tech Home Systems. Getting back to you regarding your inquiry for digital whiteboard solutions. Oh, yes. Okay. Yeah. I did send the email this morning. Yes. Hi. Yeah. So mhmm. So I just wanted to confirm your requirements. And do you have any specific SKUs are you after, Ivan? I don't no. I don't have the exact product I'm looking for, but because I see your website, it shows quite a few items. Mhmm. And so in I think in the inquiry, I did said I would like to consider in the digital whiteboard. And also, for example, like, even I have built in camera of this kind of monitor that can be considered can be considered as well. But I would like to know what's the options so I can have a look. Okay. So are you on our website right now? No. No. I'm I'm not. And so if you could can because you have my email, would you able to, like, just forward me some information? I do have your email. It's iran.peng@andtechnology.com. Yes. Yep. Yeah. So I I I I will I'll be more appreciated if I can see some product introduction.","start_word":44,"end_word":282,"sentiment":"neutral","sentiment_score":0.04337875799092788},{"text":"And so I can see if you guys can offer something we really want, then we can go from there.","start_word":283,"end_word":302,"sentiment":"positive","sentiment_score":0.3359813690185547},{"text":"Mhmm. So are you looking to set up a meeting room, like, in your office? We have three different meeting rooms, and we do have screens in the in two of them. No. All three. Mhmm. But so we are seeing we are seeking for something for the meeting room, but yes.","start_word":303,"end_word":354,"sentiment":"neutral","sentiment_score":0.020807674154639244},{"text":"I I appreciate the email I sent the info enough information to start the inquiry.","start_word":355,"end_word":369,"sentiment":"positive","sentiment_score":0.4771886467933655},{"text":"Yes. Okay. Yep. Yep. 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