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Thank you.\n\nChannel 1: You\n\nChannel 0: Bye\n\nChannel 1: too.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"neutral","sentiment_score":0.04051981866359711},{"text":"If you have a name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.58,"sentiment":"neutral","sentiment_score":0.030157978762872517}],"sentiment":"neutral","sentiment_score":0.030767498757032788,"channel":1,"num_words":17,"start":0.32,"end":4.58},{"sentences":[{"text":"Andrew?","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.00863867811858654},{"text":"Follow-up?","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.01326295081526041}],"sentiment":"neutral","sentiment_score":0.010950814466923475,"channel":0,"num_words":2,"start":6.8799996,"end":8.74},{"sentences":[{"text":"Thanks, 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this?","start":27.375,"end":28.02,"sentiment":"neutral","sentiment_score":0.024424755945801735}],"sentiment":"neutral","sentiment_score":0.02290884032845497,"channel":1,"num_words":3,"start":26.814999,"end":28.02},{"sentences":[{"text":"Hi.","start":27.7,"end":28.2,"sentiment":"neutral","sentiment_score":0.14625607430934906},{"text":"Good afternoon.","start":28.26,"end":29.08,"sentiment":"neutral","sentiment_score":0.2692836970090866},{"text":"Yes, sir.","start":29.94,"end":30.42,"sentiment":"neutral","sentiment_score":0.2629583925008774},{"text":"It's Andrew from Vigilance AI, and I'm just calling back because we have spoken a few months ago.","start":30.42,"end":36.92,"sentiment":"neutral","sentiment_score":0.11055954835481113}],"sentiment":"neutral","sentiment_score":0.13916574450938599,"channel":0,"num_words":23,"start":27.7,"end":36.92},{"sentences":[{"text":"Yeah.","start":37.62,"end":37.86,"sentiment":"neutral","sentiment_score":-0.12136732786893845},{"text":"I don't have 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call, but yeah.","start":65.47,"end":66.59,"sentiment":"neutral","sentiment_score":-0.03661545552313328},{"text":"I appreciate your call, but yeah.","start":66.59,"end":68.27,"sentiment":"neutral","sentiment_score":0.035889774871369205},{"text":"Right.","start":68.27,"end":68.75,"sentiment":"neutral","sentiment_score":-0.10270202159881592},{"text":"So we got I got a tight road map and tight budget, so I don't have anything right now.","start":68.75,"end":72.825,"sentiment":"negative","sentiment_score":-0.37203090049718557},{"text":"Thank","start":72.825,"end":73.325,"sentiment":"neutral","sentiment_score":0.10862332582473756}],"sentiment":"neutral","sentiment_score":-0.22560609606725554,"channel":1,"num_words":31,"start":65.47,"end":73.325},{"sentences":[{"text":"I gotcha.","start":75.185,"end":75.744995,"sentiment":"neutral","sentiment_score":0.04960453882813454},{"text":"Well, it's 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have a great day.","start":77.585,"end":78.465,"sentiment":"positive","sentiment_score":0.6233697891235351},{"text":"Thank you.","start":78.465,"end":79.185,"sentiment":"positive","sentiment_score":0.44025659561157227}],"sentiment":"positive","sentiment_score":0.5710517338344029,"channel":0,"num_words":7,"start":77.585,"end":79.185},{"sentences":[{"text":"You","start":78.985,"end":79.305,"sentiment":"neutral","sentiment_score":0.2784682512283325}],"sentiment":"neutral","sentiment_score":0.2784682512283325,"channel":1,"num_words":1,"start":78.985,"end":79.305},{"sentences":[{"text":"Bye","start":79.185,"end":79.345,"sentiment":"neutral","sentiment_score":0.24873408675193787}],"sentiment":"neutral","sentiment_score":0.24873408675193787,"channel":0,"num_words":1,"start":79.185,"end":79.345},{"sentences":[{"text":"too.","start":79.305,"end":79.545,"sentiment":"neutral","sentiment_score":0.22886952757835388}],"sentiment":"neutral","sentiment_score":0.22886952757835388,"channel":1,"num_words":1,"start":79.305,"end":79.545},{"sentences":[{"text":"bye.","start":79.345,"end":79.845,"sentiment":"neutral","sentiment_score":0.13420353829860687}],"sentiment":"neutral","sentiment_score":0.13420353829860687,"channel":0,"num_words":1,"start":79.345,"end":79.845},{"sentences":[{"text":"Bye.","start":79.545,"end":80.045,"sentiment":"neutral","sentiment_score":0.07227523624897003}],"sentiment":"neutral","sentiment_score":0.07227523624897003,"channel":1,"num_words":1,"start":79.545,"end":80.045}]},"summary":{"result":"success","short":"An agent from Carrefourance AI called a customer named Andrew to follow up on a previous conversation. The agent informed Andrew that they have a tight roadmap and budget and didn't have any availability for a demo. Andrew declined and the call ended politely."},"intents":{"segments":[{"text":"It's Andrew from Vigilance AI, and I'm just calling back because we have spoken a few months ago. Yeah.","start_word":38,"end_word":56,"intents":[{"intent":"Get a callback","confidence_score":0.00026849165}]},{"text":"Oh, so you don't have any available time for just a really quick demo so that we can Okay.","start_word":65,"end_word":83,"intents":[{"intent":"Set up demo","confidence_score":0.041817505}]}]},"sentiments":{"segments":[{"text":"Hi. If you have a name and reason for calling, I'll see if this person is available. Andrew? Follow-up? Thanks, Andrew. Please stay on the line. Hello? Oh, hi. Ashish? Yeah. Who's this? Hi. Good afternoon. Yes, sir. It's Andrew from Vigilance AI, and I'm just calling back because we have spoken a few months ago. Yeah. I don't have anything with that stuff. Sorry. Oh, so you don't have any available time for just a really quick demo so that we can Okay. No. No. Andrew, like, I'm just going fine with my current road map, so I don't have anything right Oh, now. gotcha. Well, maybe I just wanted to check if maybe we could set I up appreciate something. your call, but yeah. I appreciate your call, but yeah. Right.","start_word":0,"end_word":132,"sentiment":"neutral","sentiment_score":-0.031637538224458694},{"text":"So we got I got a tight road map and tight budget, so I don't have anything right now.","start_word":133,"end_word":151,"sentiment":"negative","sentiment_score":-0.3733353614807129},{"text":"Thank I gotcha. Well, it's alright. you. Well, Fine.","start_word":152,"end_word":160,"sentiment":"neutral","sentiment_score":0.15295986831188202},{"text":"mate, Fine. you have a great day. Thank you.","start_word":161,"end_word":169,"sentiment":"positive","sentiment_score":0.4970574080944062},{"text":"You Bye too. bye. Bye.","start_word":170,"end_word":174,"sentiment":"neutral","sentiment_score":0.17514152824878693}],"average":{"sentiment":"neutral","sentiment_score":-0.011224216885036891}}}}