{"metadata":{"transaction_key":"deprecated","request_id":"019fd584-c7d6-76f2-a203-f1175689d7d8","sha256":"03d3de7980e82cd050f1ff9390ab862085777ee97ba3053976bdf2b68682b6c4","created":"2026-08-06T05:21:17.877Z","duration":33.911938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew, calling about the follow-up.","confidence":0.96777344,"words":[{"word":"andrew","start":5.44,"end":5.94,"confidence":0.68188477,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":-0.03998514264822006},{"word":"calling","start":6.7999997,"end":7.04,"confidence":0.49853516,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.06204861402511597},{"word":"about","start":7.04,"end":7.2799997,"confidence":0.9970703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.04918868839740753},{"word":"the","start":7.2799997,"end":7.44,"confidence":0.96777344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0321943536400795},{"word":"follow-up","start":7.44,"end":7.94,"confidence":0.9946289,"punctuated_word":"follow-up.","sentiment":"neutral","sentiment_score":-0.023870697245001793}],"paragraphs":{"transcript":"\nAndrew, calling about the follow-up.","paragraphs":[{"sentences":[{"text":"Andrew, calling about the follow-up.","start":5.44,"end":7.94,"sentiment":"neutral","sentiment_score":-0.04145749919116497}],"sentiment":"neutral","sentiment_score":-0.04145749919116497,"num_words":5,"start":5.44,"end":7.94}]}}]},{"alternatives":[{"transcript":"Reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line.","confidence":1.0,"words":[{"word":"reason","start":0.39999998,"end":0.9,"confidence":0.4111328,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.06696455180644989},{"word":"for","start":1.04,"end":1.28,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10989102721214294},{"word":"calling","start":1.28,"end":1.76,"confidence":0.76464844,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.12206312268972395},{"word":"i'll","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.07459387928247452},{"word":"see","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.07851795852184296},{"word":"if","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06923045217990875},{"word":"this","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07249295711517334},{"word":"person","start":2.56,"end":2.96,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.049955375492572784},{"word":"is","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06221926212310791},{"word":"available","start":3.1999998,"end":3.6999998,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.08538803458213806},{"word":"thanks","start":13.599999,"end":14.0,"confidence":0.98950195,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6381516456604004},{"word":"andrew","start":14.0,"end":14.5,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.5587029457092285},{"word":"please","start":15.075,"end":15.315,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.01071193814277649},{"word":"stay","start":15.315,"end":15.715,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.05676884949207306},{"word":"on","start":15.715,"end":15.955,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.14035655558109283},{"word":"the","start":15.955,"end":16.035,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.25580155849456787},{"word":"line","start":16.035,"end":16.535,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.04307248443365097}],"paragraphs":{"transcript":"\nReason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Reason for calling, I'll see if this person is available.","start":0.39999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":-0.07913166210055352},{"text":"Thanks, Andrew.","start":13.599999,"end":14.5,"sentiment":"positive","sentiment_score":0.5984272956848145},{"text":"Please stay on the line.","start":15.075,"end":16.535,"sentiment":"neutral","sentiment_score":0.10134227722883224}],"sentiment":"neutral","sentiment_score":0.05366172685342677,"num_words":17,"start":0.39999998,"end":16.535}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew, calling about the follow-up.\n\nChannel 1: Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Reason for calling, I'll see if this person is available.","start":0.39999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":-0.07913166210055352}],"sentiment":"neutral","sentiment_score":-0.07913166210055352,"channel":1,"num_words":10,"start":0.39999998,"end":3.6999998},{"sentences":[{"text":"Andrew, calling about the follow-up.","start":5.44,"end":7.94,"sentiment":"neutral","sentiment_score":-0.04145749919116497}],"sentiment":"neutral","sentiment_score":-0.04145749919116497,"channel":0,"num_words":5,"start":5.44,"end":7.94},{"sentences":[{"text":"Thanks, Andrew.","start":13.599999,"end":14.5,"sentiment":"positive","sentiment_score":0.5984272956848145},{"text":"Please stay on the line.","start":15.075,"end":16.535,"sentiment":"neutral","sentiment_score":0.10134227722883224}],"sentiment":"neutral","sentiment_score":0.24336656821625574,"channel":1,"num_words":7,"start":13.599999,"end":16.535}]},"summary":{"result":"success","short":"Reason for calling, I'll see if this person is available. Andrew, calling about the follow-up. Thanks, Andrew. Please stay on the line."},"intents":{"segments":[{"text":"Thanks, Andrew. Please stay on the line.","start_word":15,"end_word":21,"intents":[{"intent":"Check availability","confidence_score":0.19340642},{"intent":"Request callback","confidence_score":0.007990141}]}]},"sentiments":{"segments":[{"text":"Reason for calling, I'll see if this person is available. Andrew, calling about the follow-up.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":-0.06400294601917267},{"text":"Thanks, Andrew.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.5984272956848145},{"text":"Please stay on the line.","start_word":17,"end_word":21,"sentiment":"neutral","sentiment_score":0.0999860018491745}],"average":{"sentiment":"neutral","sentiment_score":0.04286924881093642}}}}