{"metadata":{"transaction_key":"deprecated","request_id":"019ed3ca-b3b8-7dc1-9342-a40a5d342d67","sha256":"a35cc709cdda4dd790c6992bc10994726f3fb2b060c5912333cff174f21cdae2","created":"2026-06-17T04:15:38.895Z","duration":23.471937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":80,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":91,"output_tokens":91},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":91,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"You good? What's that, mate? How are you doing? Is now a better time to chat? Can we do later than that? I've got another meeting in forty five.","confidence":0.99365234,"words":[{"word":"you","start":2.72,"end":3.04,"confidence":0.30419922,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.6732751727104187},{"word":"good","start":3.04,"end":3.28,"confidence":0.64123535,"punctuated_word":"good?","sentiment":"positive","sentiment_score":0.6579631567001343},{"word":"what's","start":3.28,"end":3.36,"confidence":0.62109375,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.3031662702560425},{"word":"that","start":3.36,"end":3.6799998,"confidence":0.921875,"punctuated_word":"that,","sentiment":"positive","sentiment_score":0.39569127559661865},{"word":"mate","start":3.6799998,"end":3.9199998,"confidence":0.9946289,"punctuated_word":"mate?","sentiment":"positive","sentiment_score":0.4066324234008789},{"word":"how","start":3.9199998,"end":4.08,"confidence":0.9980469,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3453810513019562},{"word":"are","start":4.08,"end":4.24,"confidence":0.6953125,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.32790467143058777},{"word":"you","start":4.24,"end":4.3199997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29649949073791504},{"word":"doing","start":4.3199997,"end":4.8199997,"confidence":0.99902344,"punctuated_word":"doing?","sentiment":"positive","sentiment_score":0.3854336440563202},{"word":"is","start":7.2,"end":7.3599997,"confidence":0.9873047,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.2183733582496643},{"word":"now","start":7.3599997,"end":7.5199995,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.2806706726551056},{"word":"a","start":7.5199995,"end":7.68,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18143177032470703},{"word":"better","start":7.68,"end":8.0,"confidence":0.99902344,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.13746987283229828},{"word":"time","start":8.0,"end":8.24,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.19657257199287417},{"word":"to","start":8.24,"end":8.32,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1732734441757202},{"word":"chat","start":8.32,"end":8.82,"confidence":0.99365234,"punctuated_word":"chat?","sentiment":"neutral","sentiment_score":0.2837686240673065},{"word":"can","start":13.546937,"end":13.706937,"confidence":0.9838867,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.003347933292388916},{"word":"we","start":13.706937,"end":13.866937,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.01653437316417694},{"word":"do","start":13.866937,"end":14.346937,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.006618533283472061},{"word":"later","start":14.346937,"end":14.666937,"confidence":0.83935547,"punctuated_word":"later","sentiment":"neutral","sentiment_score":0.027492705732584},{"word":"than","start":14.666937,"end":14.826937,"confidence":0.9951172,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.0033796094357967377},{"word":"that","start":14.826937,"end":15.0669365,"confidence":0.9980469,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.015866702422499657},{"word":"i've","start":15.0669365,"end":15.226937,"confidence":0.95825195,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.05695518106222153},{"word":"got","start":15.226937,"end":15.466937,"confidence":0.86035156,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.054819028824567795},{"word":"another","start":15.466937,"end":15.706937,"confidence":0.9892578,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.027737785130739212},{"word":"meeting","start":15.706937,"end":16.106937,"confidence":0.9980469,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.02156078815460205},{"word":"in","start":16.106937,"end":16.186937,"confidence":0.54589844,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02408035285770893},{"word":"forty","start":16.186937,"end":16.506937,"confidence":0.9921875,"punctuated_word":"forty","sentiment":"neutral","sentiment_score":0.0005243159830570221},{"word":"five","start":16.506937,"end":17.006937,"confidence":0.99365234,"punctuated_word":"five.","sentiment":"neutral","sentiment_score":0.006071858108043671}],"paragraphs":{"transcript":"\nYou good? What's that, mate? How are you doing? Is now a better time to chat? Can we do later than that?\n\nI've got another meeting in forty five.","paragraphs":[{"sentences":[{"text":"You good?","start":2.72,"end":3.28,"sentiment":"positive","sentiment_score":0.6656191647052765},{"text":"What's that, mate?","start":3.28,"end":3.9199998,"sentiment":"positive","sentiment_score":0.3684966564178467},{"text":"How are you doing?","start":3.9199998,"end":4.8199997,"sentiment":"positive","sentiment_score":0.3388047143816948},{"text":"Is now a better time to chat?","start":7.2,"end":8.82,"sentiment":"neutral","sentiment_score":0.21022290204252517},{"text":"Can we do later than that?","start":13.546937,"end":15.0669365,"sentiment":"neutral","sentiment_score":0.012206642888486385}],"sentiment":"neutral","sentiment_score":0.24257942399179394,"num_words":22,"start":2.72,"end":15.0669365},{"sentences":[{"text":"I've got another meeting in forty five.","start":15.0669365,"end":17.006937,"sentiment":"neutral","sentiment_score":-0.025508137419819832}],"sentiment":"neutral","sentiment_score":-0.025508137419819832,"num_words":7,"start":15.0669365,"end":17.006937}]}}]},{"alternatives":[{"transcript":"Hey, man. How are you? Good. My good. Can I call you back in, like, forty five minutes? Okay? Okay. Okay. Okay. Okay. Whenever after that yeah. That's alright.","confidence":0.9914551,"words":[{"word":"hey","start":0.96,"end":1.04,"confidence":0.83813477,"punctuated_word":"Hey,","sentiment":"positive","sentiment_score":0.38710856437683105},{"word":"man","start":1.04,"end":1.36,"confidence":0.99609375,"punctuated_word":"man.","sentiment":"positive","sentiment_score":0.4855780005455017},{"word":"how","start":1.36,"end":1.52,"confidence":0.9980469,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5128692388534546},{"word":"are","start":1.52,"end":1.5999999,"confidence":0.98828125,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.4461154043674469},{"word":"you","start":1.5999999,"end":2.1,"confidence":0.97802734,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.5133435130119324},{"word":"good","start":5.04,"end":5.3599997,"confidence":0.7368164,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.7300319671630859},{"word":"my","start":5.3599997,"end":5.6,"confidence":0.3840332,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.6885675191879272},{"word":"good","start":5.68,"end":6.18,"confidence":0.9926758,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6280561685562134},{"word":"can","start":8.72,"end":8.96,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.036135245114564896},{"word":"i","start":8.96,"end":9.12,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06139766424894333},{"word":"call","start":9.12,"end":9.36,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.06684759259223938},{"word":"you","start":9.36,"end":9.44,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.039887260645627975},{"word":"back","start":9.44,"end":9.599999,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05476587638258934},{"word":"in","start":9.599999,"end":9.76,"confidence":0.9638672,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.04928816109895706},{"word":"like","start":9.76,"end":10.0,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.05056038498878479},{"word":"forty","start":10.0,"end":10.24,"confidence":0.99902344,"punctuated_word":"forty","sentiment":"neutral","sentiment_score":0.08586206287145615},{"word":"five","start":10.24,"end":10.4,"confidence":0.99902344,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.06878305971622467},{"word":"minutes","start":10.4,"end":10.8,"confidence":0.92578125,"punctuated_word":"minutes?","sentiment":"neutral","sentiment_score":0.07257857918739319},{"word":"okay","start":10.8,"end":11.3,"confidence":0.9675293,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.023929107934236526},{"word":"okay","start":16.786938,"end":17.026937,"confidence":0.9904785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04604381322860718},{"word":"okay","start":17.026937,"end":17.346937,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04905839264392853},{"word":"okay","start":17.346937,"end":17.666937,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04827732965350151},{"word":"okay","start":17.666937,"end":17.906937,"confidence":0.9914551,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04536529630422592},{"word":"whenever","start":17.906937,"end":18.226936,"confidence":0.40698242,"punctuated_word":"Whenever","sentiment":"neutral","sentiment_score":0.03070795349776745},{"word":"after","start":18.226936,"end":18.466938,"confidence":0.96777344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.028437485918402672},{"word":"that","start":18.466938,"end":18.546936,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04790496826171875},{"word":"yeah","start":18.626938,"end":18.786938,"confidence":0.9946289,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.060435641556978226},{"word":"that's","start":18.786938,"end":19.026937,"confidence":0.9914551,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.14232446253299713},{"word":"alright","start":19.026937,"end":19.526937,"confidence":0.95166016,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.0956992208957672}],"paragraphs":{"transcript":"\nHey, man. How are you? Good. My good. Can I call you back in, like, forty five minutes?\n\nOkay? Okay. Okay. Okay. Okay.\n\nWhenever after that yeah. That's alright.","paragraphs":[{"sentences":[{"text":"Hey, man.","start":0.96,"end":1.36,"sentiment":"positive","sentiment_score":0.4363432824611664},{"text":"How are you?","start":1.36,"end":2.1,"sentiment":"positive","sentiment_score":0.49077605207761127},{"text":"Good.","start":5.04,"end":5.3599997,"sentiment":"positive","sentiment_score":0.7300319671630859},{"text":"My good.","start":5.3599997,"end":6.18,"sentiment":"positive","sentiment_score":0.6583118438720703},{"text":"Can I call you back in, like, forty five minutes?","start":8.72,"end":10.8,"sentiment":"neutral","sentiment_score":0.058610588684678076}],"sentiment":"neutral","sentiment_score":0.2765431257171763,"num_words":18,"start":0.96,"end":10.8},{"sentences":[{"text":"Okay?","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.023929107934236526},{"text":"Okay.","start":16.786938,"end":17.026937,"sentiment":"neutral","sentiment_score":0.04604381322860718},{"text":"Okay.","start":17.026937,"end":17.346937,"sentiment":"neutral","sentiment_score":0.04905839264392853},{"text":"Okay.","start":17.346937,"end":17.666937,"sentiment":"neutral","sentiment_score":0.04827732965350151},{"text":"Okay.","start":17.666937,"end":17.906937,"sentiment":"neutral","sentiment_score":0.04536529630422592}],"sentiment":"neutral","sentiment_score":0.04253478795289993,"num_words":5,"start":10.8,"end":17.906937},{"sentences":[{"text":"Whenever after that yeah.","start":17.906937,"end":18.786938,"sentiment":"neutral","sentiment_score":0.041871512308716774},{"text":"That's alright.","start":18.786938,"end":19.526937,"sentiment":"neutral","sentiment_score":0.11901184171438217}],"sentiment":"neutral","sentiment_score":0.06758495544393857,"num_words":6,"start":17.906937,"end":19.526937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey, man. How are you?\n\nChannel 0: You good? What's that, mate? How are you doing?\n\nChannel 1: Good. My good.\n\nChannel 0: Is now a better time to chat?\n\nChannel 1: Can I call you back in, like, forty five minutes? Okay?\n\nChannel 0: Can we do later than that? I've got another meeting in forty five.\n\nChannel 1: Okay. Okay. Okay. Okay. Whenever after that yeah.\n\nThat's alright.","paragraphs":[{"sentences":[{"text":"Hey, man.","start":0.96,"end":1.36,"sentiment":"positive","sentiment_score":0.4363432824611664},{"text":"How are you?","start":1.36,"end":2.1,"sentiment":"positive","sentiment_score":0.49077605207761127}],"sentiment":"positive","sentiment_score":0.46900294423103334,"channel":1,"num_words":5,"start":0.96,"end":2.1},{"sentences":[{"text":"You good?","start":2.72,"end":3.28,"sentiment":"positive","sentiment_score":0.6656191647052765},{"text":"What's that, mate?","start":3.28,"end":3.9199998,"sentiment":"positive","sentiment_score":0.3684966564178467},{"text":"How are you doing?","start":3.9199998,"end":4.8199997,"sentiment":"positive","sentiment_score":0.3388047143816948}],"sentiment":"positive","sentiment_score":0.4213274617989858,"channel":0,"num_words":9,"start":2.72,"end":4.8199997},{"sentences":[{"text":"Good.","start":5.04,"end":5.3599997,"sentiment":"positive","sentiment_score":0.7300319671630859},{"text":"My good.","start":5.3599997,"end":6.18,"sentiment":"positive","sentiment_score":0.6583118438720703}],"sentiment":"positive","sentiment_score":0.6822185516357422,"channel":1,"num_words":3,"start":5.04,"end":6.18},{"sentences":[{"text":"Is now a better time to chat?","start":7.2,"end":8.82,"sentiment":"neutral","sentiment_score":0.21022290204252517}],"sentiment":"neutral","sentiment_score":0.21022290204252517,"channel":0,"num_words":7,"start":7.2,"end":8.82},{"sentences":[{"text":"Can I call you back in, like, forty five minutes?","start":8.72,"end":10.8,"sentiment":"neutral","sentiment_score":0.058610588684678076},{"text":"Okay?","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.023929107934236526}],"sentiment":"neutral","sentiment_score":0.0554577267982743,"channel":1,"num_words":11,"start":8.72,"end":11.3},{"sentences":[{"text":"Can we do later than that?","start":13.546937,"end":15.0669365,"sentiment":"neutral","sentiment_score":0.012206642888486385},{"text":"I've got another meeting in forty five.","start":15.0669365,"end":17.006937,"sentiment":"neutral","sentiment_score":-0.025508137419819832}],"sentiment":"neutral","sentiment_score":-0.008101315739063116,"channel":0,"num_words":13,"start":13.546937,"end":17.006937},{"sentences":[{"text":"Okay.","start":16.786938,"end":17.026937,"sentiment":"neutral","sentiment_score":0.04604381322860718},{"text":"Okay.","start":17.026937,"end":17.346937,"sentiment":"neutral","sentiment_score":0.04905839264392853},{"text":"Okay.","start":17.346937,"end":17.666937,"sentiment":"neutral","sentiment_score":0.04827732965350151},{"text":"Okay.","start":17.666937,"end":17.906937,"sentiment":"neutral","sentiment_score":0.04536529630422592},{"text":"Whenever after that yeah.","start":17.906937,"end":18.786938,"sentiment":"neutral","sentiment_score":0.041871512308716774}],"sentiment":"neutral","sentiment_score":0.04452886013314128,"channel":1,"num_words":8,"start":16.786938,"end":18.786938},{"sentences":[{"text":"That's alright.","start":18.786938,"end":19.526937,"sentiment":"neutral","sentiment_score":0.11901184171438217}],"sentiment":"neutral","sentiment_score":0.11901184171438217,"channel":1,"num_words":2,"start":18.786938,"end":19.526937}]},"summary":{"result":"success","short":"The customer is speaking to someone on the phone and asks if it's a good time to chat later. The caller suggests calling back in 45 minutes after the current meeting. The customer agrees and suggests calling back in a later time."},"intents":{"segments":[{"text":"Can I call you back in, like, forty five minutes? Okay?","start_word":24,"end_word":34,"intents":[{"intent":"Request call back","confidence_score":0.014066774}]}]},"sentiments":{"segments":[{"text":"Hey, man. How are you? You good? What's that, mate? How are you doing? Good. My good.","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.4753938317298889},{"text":"Is now a better time to chat? Can I call you back in, like, forty five minutes? Okay? Can we do later than that? I've got another meeting in forty five. Okay. Okay. Okay. Okay. Whenever after that yeah. That's alright.","start_word":17,"end_word":57,"sentiment":"neutral","sentiment_score":0.0679258480668068}],"average":{"sentiment":"neutral","sentiment_score":0.19777828258472485}}}}