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Apologize for the call, but I'm genuinely concerned regarding your Airtel account. Our technical team is scheduled to carry out service suspension for all customer with two overdue invoices, and your account is included. Until the last chance, I would try to connect you to collaborate and understand your situation or at least you could pay a partial amount with your outstanding in the hope of avoiding your service to be suspended as Internet service is essential nowadays. Kindly give us an update as soon as possible, and I appreciate your time.\n\nHoping to talk to you soon. 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Apologize for the call, but I'm genuinely concerned regarding your Airtel account. Our technical team is scheduled to carry out service suspension for all customer with two overdue invoices, and your account is included. Until the last chance, I would try to connect you to collaborate and understand your situation or at least you could pay a partial amount with your outstanding in the hope of avoiding your service to be suspended as Internet service is essential nowadays. Kindly give us an update as soon as possible, and I appreciate your time.\n\nHoping to talk to you soon. Thank you.","paragraphs":[{"sentences":[{"text":"Have reached mailbox number 04126 3 0641.","start":0.24,"end":10.34,"sentiment":"neutral","sentiment_score":0.002803549436586244}],"sentiment":"neutral","sentiment_score":0.002803549436586244,"channel":1,"num_words":7,"start":0.24,"end":10.34},{"sentences":[{"text":"Hi, Shinya.","start":12.415,"end":13.235001,"sentiment":"neutral","sentiment_score":0.002345733344554901},{"text":"Apologize for the call, but I'm genuinely concerned regarding your Airtel account.","start":13.695001,"end":18.435001,"sentiment":"negative","sentiment_score":-0.38438695172468823},{"text":"Our technical team is scheduled to carry out service suspension for all customer with two overdue invoices, and your account is included.","start":18.815,"end":27.58,"sentiment":"negative","sentiment_score":-0.39569297297434375},{"text":"Until the last chance, I would try to connect you to collaborate and understand your situation or at least you could pay a partial amount with your outstanding in the hope of avoiding your service to be suspended as Internet service is essential nowadays.","start":28.52,"end":52.385002,"sentiment":"neutral","sentiment_score":-0.23465004918927496},{"text":"Kindly give us an update as soon as possible, and I appreciate your time.","start":53.32,"end":58.859997,"sentiment":"neutral","sentiment_score":0.2760859504342079}],"sentiment":"neutral","sentiment_score":-0.21034676827331808,"channel":0,"num_words":94,"start":12.415,"end":58.859997},{"sentences":[{"text":"Hoping to talk to you soon.","start":59.8,"end":61.32,"sentiment":"positive","sentiment_score":0.4336656679709752},{"text":"Thank you.","start":61.32,"end":62.059998,"sentiment":"positive","sentiment_score":0.4282929301261902}],"sentiment":"positive","sentiment_score":0.432322483509779,"channel":0,"num_words":8,"start":59.8,"end":62.059998}]},"summary":{"result":"success","short":"The agent calls Shzik to inform them that their Airtel account is included in suspension due to overdue invoices. The agent apologizes for the call and assures Shzik that their account is essential and they can pay a partial amount with outstanding invoices to avoid suspension. The agent requests an update as soon as possible."},"intents":{"segments":[{"text":"Apologize for the call, but I'm genuinely concerned regarding your Airtel account.","start_word":9,"end_word":20,"intents":[{"intent":"Express concern","confidence_score":0.010096849}]},{"text":"Kindly give us an update as soon as possible, and I appreciate your time. Hoping to talk to you soon. Thank you.","start_word":87,"end_word":108,"intents":[{"intent":"Offer assistance","confidence_score":0.21231316},{"intent":"Offer assistance","confidence_score":0.03722325}]},{"text":"Thank you.","start_word":107,"end_word":108,"intents":[{"intent":"Express gratitude","confidence_score":0.019439923}]}]},"sentiments":{"segments":[{"text":"Have reached mailbox number 04126 3 0641. Hi, Shinya.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":-0.00001423375215381384},{"text":"Apologize for the call, but I'm genuinely concerned regarding your Airtel account. Our technical team is scheduled to carry out service suspension for all customer with two overdue invoices, and your account is included.","start_word":9,"end_word":42,"sentiment":"negative","sentiment_score":-0.3958489298820496},{"text":"Until the last chance, I would try to connect you to collaborate and understand your situation or at least you could pay a partial amount with your outstanding in the hope of avoiding your service to be suspended as Internet service is essential nowadays. Kindly give us an update as soon as possible, and I appreciate your time.","start_word":43,"end_word":100,"sentiment":"neutral","sentiment_score":-0.1008271425962448},{"text":"Hoping to talk to you soon. Thank you.","start_word":101,"end_word":108,"sentiment":"positive","sentiment_score":0.4430192410945892}],"average":{"sentiment":"neutral","sentiment_score":-0.1456179073878697}}}}