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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hey. I got a number with me. 7303201205.\n\nChannel 0: I'm sorry. You caught up. What is that again?\n\nChannel 1: I've got a number, prepaid number, 7 303201205.\n\nChannel 0: Okay. So how\n\nChannel 1: I\n\nChannel 0: may I help\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: need\n\nChannel 0: with\n\nChannel 1: to\n\nChannel 0: this number?\n\nChannel 1: renew the number. I need to, like, if the validity is about to finish in two or three days. So, basically, what I was after was a prepaid connection for one year where I can just receive SS SMS messages, and it is activated for another year. I\n\nChannel 0: Alright.\n\nChannel 1: don't want to\n\nChannel 0: Is\n\nChannel 1: make\n\nChannel 0: this\n\nChannel 1: any\n\nChannel 0: your\n\nChannel 1: calls.\n\nChannel 0: Indian phone number?\n\nChannel 1: It it is.\n\nChannel 0: Okay. You have reached Airtel AU, and we don't service any other phone number asides with Australian phone number. You have to contact your local network, Airtel India, to get support.\n\nChannel 1: Do you\n\nChannel 0: We\n\nChannel 1: guys\n\nChannel 0: are\n\nChannel 1: have got the\n\nChannel 0: a\n\nChannel 1: number?\n\nChannel 0: No. We are a Internet service provider in Australia and mobile plan services. 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to","start":40.805,"end":41.364998,"sentiment":"neutral","sentiment_score":-0.2841767569382985}],"sentiment":"neutral","sentiment_score":-0.2841767569382985,"channel":1,"num_words":3,"start":40.805,"end":41.364998},{"sentences":[{"text":"Is","start":41.28,"end":41.52,"sentiment":"negative","sentiment_score":-0.3511463403701782}],"sentiment":"negative","sentiment_score":-0.3511463403701782,"channel":0,"num_words":1,"start":41.28,"end":41.52},{"sentences":[{"text":"make","start":41.364998,"end":41.605,"sentiment":"negative","sentiment_score":-0.3791678249835968}],"sentiment":"negative","sentiment_score":-0.3791678249835968,"channel":1,"num_words":1,"start":41.364998,"end":41.605},{"sentences":[{"text":"this","start":41.52,"end":41.760002,"sentiment":"neutral","sentiment_score":-0.325684517621994}],"sentiment":"neutral","sentiment_score":-0.325684517621994,"channel":0,"num_words":1,"start":41.52,"end":41.760002},{"sentences":[{"text":"any","start":41.605,"end":41.925,"sentiment":"negative","sentiment_score":-0.380632758140564}],"sentiment":"negative","sentiment_score":-0.380632758140564,"channel":1,"num_words":1,"start":41.605,"end":41.925},{"sentences":[{"text":"your","start":41.760002,"end":42.260002,"sentiment":"negative","sentiment_score":-0.39200055599212646}],"sentiment":"negative","sentiment_score":-0.39200055599212646,"channel":0,"num_words":1,"start":41.760002,"end":42.260002},{"sentences":[{"text":"calls.","start":41.925,"end":42.425,"sentiment":"neutral","sentiment_score":-0.26524361968040466}],"sentiment":"neutral","sentiment_score":-0.26524361968040466,"channel":1,"num_words":1,"start":41.925,"end":42.425},{"sentences":[{"text":"Indian phone number?","start":42.32,"end":43.62,"sentiment":"neutral","sentiment_score":-0.08633811523516972}],"sentiment":"neutral","sentiment_score":-0.08633811523516972,"channel":0,"num_words":3,"start":42.32,"end":43.62},{"sentences":[{"text":"It it is.","start":44.324997,"end":45.145,"sentiment":"neutral","sentiment_score":-0.038811411087711654}],"sentiment":"neutral","sentiment_score":-0.038811411087711654,"channel":1,"num_words":3,"start":44.324997,"end":45.145},{"sentences":[{"text":"Okay.","start":45.725,"end":46.225,"sentiment":"neutral","sentiment_score":-0.05051185563206673},{"text":"You have reached Airtel AU, and we don't service any other phone number asides with Australian phone number.","start":46.605,"end":53.664997,"sentiment":"neutral","sentiment_score":-0.15346258423394626},{"text":"You have to contact your local network, Airtel India, to get support.","start":53.885,"end":58.385,"sentiment":"neutral","sentiment_score":-0.11318129301071167}],"sentiment":"neutral","sentiment_score":-0.13454883509585935,"channel":0,"num_words":31,"start":45.725,"end":58.385},{"sentences":[{"text":"Do you","start":58.83,"end":59.23,"sentiment":"neutral","sentiment_score":-0.04548625461757183}],"sentiment":"neutral","sentiment_score":-0.04548625461757183,"channel":1,"num_words":2,"start":58.83,"end":59.23},{"sentences":[{"text":"We","start":59.2,"end":59.440002,"sentiment":"neutral","sentiment_score":-0.038997165858745575}],"sentiment":"neutral","sentiment_score":-0.038997165858745575,"channel":0,"num_words":1,"start":59.2,"end":59.440002},{"sentences":[{"text":"guys","start":59.23,"end":59.47,"sentiment":"neutral","sentiment_score":-0.041679829359054565}],"sentiment":"neutral","sentiment_score":-0.041679829359054565,"channel":1,"num_words":1,"start":59.23,"end":59.47},{"sentences":[{"text":"are","start":59.440002,"end":59.940002,"sentiment":"neutral","sentiment_score":-0.0442066416144371}],"sentiment":"neutral","sentiment_score":-0.0442066416144371,"channel":0,"num_words":1,"start":59.440002,"end":59.940002},{"sentences":[{"text":"have got the","start":59.47,"end":60.29,"sentiment":"neutral","sentiment_score":-0.04050843665997187}],"sentiment":"neutral","sentiment_score":-0.04050843665997187,"channel":1,"num_words":3,"start":59.47,"end":60.29},{"sentences":[{"text":"a","start":60.24,"end":60.74,"sentiment":"neutral","sentiment_score":-0.05016698315739632}],"sentiment":"neutral","sentiment_score":-0.05016698315739632,"channel":0,"num_words":1,"start":60.24,"end":60.74},{"sentences":[{"text":"number?","start":60.35,"end":60.85,"sentiment":"neutral","sentiment_score":-0.04476174712181091}],"sentiment":"neutral","sentiment_score":-0.04476174712181091,"channel":1,"num_words":1,"start":60.35,"end":60.85},{"sentences":[{"text":"No.","start":61.52,"end":61.920002,"sentiment":"neutral","sentiment_score":-0.18450500071048737},{"text":"We are a Internet service provider in Australia and mobile plan services.","start":61.920002,"end":66.1,"sentiment":"neutral","sentiment_score":-0.1499698335925738},{"text":"We are not affiliated with Airtel India or Indian phone number.","start":67.12,"end":71.78,"sentiment":"neutral","sentiment_score":-0.1564126800407063}],"sentiment":"neutral","sentiment_score":-0.1543617701778809,"channel":0,"num_words":24,"start":61.52,"end":71.78},{"sentences":[{"text":"Thank you.","start":72.16294,"end":72.98294,"sentiment":"neutral","sentiment_score":0.1720435917377472}],"sentiment":"neutral","sentiment_score":0.1720435917377472,"channel":1,"num_words":2,"start":72.16294,"end":72.98294},{"sentences":[{"text":"Thank","start":73.28,"end":73.727936,"sentiment":"neutral","sentiment_score":0.07347409427165985}],"sentiment":"neutral","sentiment_score":0.07347409427165985,"channel":0,"num_words":1,"start":73.28,"end":73.727936}]},"summary":{"result":"success","short":"The customer called about a prepaid number and the agent asked how they could help. The customer wants to renew the number and activate it for another year. The agent explains that they are not affiliated with Airtel India or Indian phone number and advises the customer to contact their local network for support."},"intents":{"segments":[{"text":"renew the number. I need to, like, if the validity is about to finish in two or three days. So, basically, what I was after was a prepaid connection for one year where I can just receive SS SMS messages, and it is activated for another year.","start_word":55,"end_word":101,"intents":[{"intent":"Renew and activate number","confidence_score":0.010356833}]},{"text":"You have reached Airtel AU, and we don't service any other phone number asides with Australian phone number. You have to contact your local network, Airtel India, to get support. Do you We guys are have got the a number? No.","start_word":120,"end_word":160,"intents":[{"intent":"Contact local network","confidence_score":0.13361244}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6336119771003723},{"text":"Hey. I got a number with me. 7303201205. I'm sorry. You caught up. What is that again? I've got a number, prepaid number, 7 303201205. Okay. So how I may I help I you need with to this number? renew the number. I need to, like, if the validity is about to finish in two or three days. So, basically, what I was after was a prepaid connection for one year where I can just receive SS SMS messages, and it is activated for another year. I Alright. don't want to Is make this any your calls. Indian phone number? It it is. Okay. You have reached Airtel AU, and we don't service any other phone number asides with Australian phone number. You have to contact your local network, Airtel India, to get support. Do you We guys are have got the a number? No. We are a Internet service provider in Australia and mobile plan services. We are not affiliated with Airtel India or Indian phone number. Thank you. Thank","start_word":16,"end_word":186,"sentiment":"neutral","sentiment_score":-0.06055892631411552}],"average":{"sentiment":"neutral","sentiment_score":-0.008836392795338351}}}}