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Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.02603745646774769},{"text":"Kuvinda speaking.","start":2.6399999,"end":3.62,"sentiment":"neutral","sentiment_score":0.05489296279847622},{"text":"Yeah.","start":7.9199996,"end":8.24,"sentiment":"neutral","sentiment_score":0.22039446234703064},{"text":"Oh, yes, Ross.","start":8.24,"end":9.12,"sentiment":"positive","sentiment_score":0.33953657746315},{"text":"You're good.","start":9.12,"end":9.599999,"sentiment":"positive","sentiment_score":0.6563358008861542}],"sentiment":"neutral","sentiment_score":0.2986110198414988,"num_words":9,"start":2.24,"end":9.599999},{"sentences":[{"text":"Good.","start":9.599999,"end":9.92,"sentiment":"positive","sentiment_score":0.5815198421478271},{"text":"Yourself?","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.3209269642829895},{"text":"Have you?","start":17.585,"end":18.325,"sentiment":"neutral","sentiment_score":0.01394678931683302},{"text":"Okay.","start":21.425,"end":21.744999,"sentiment":"neutral","sentiment_score":0.07403117418289185},{"text":"Alright.","start":21.744999,"end":22.225,"sentiment":"neutral","sentiment_score":0.12820611894130707}],"sentiment":"neutral","sentiment_score":0.18876294636478028,"num_words":6,"start":9.599999,"end":22.225},{"sentences":[{"text":"I'll have a look and maybe try to pay tonight.","start":22.225,"end":24.645,"sentiment":"neutral","sentiment_score":0.10654464811086654},{"text":"Yeah.","start":32.69,"end":32.93,"sentiment":"neutral","sentiment_score":0.11688832193613052},{"text":"Yeah.","start":32.93,"end":33.43,"sentiment":"neutral","sentiment_score":0.1118776798248291},{"text":"No problem.","start":34.21,"end":34.85,"sentiment":"neutral","sentiment_score":0.27586253732442856},{"text":"Thanks for letting me know.","start":34.85,"end":36.23,"sentiment":"positive","sentiment_score":0.40559651255607604}],"sentiment":"neutral","sentiment_score":0.20389053264730855,"num_words":19,"start":22.225,"end":36.23},{"sentences":[{"text":"Okay.","start":38.53,"end":39.01,"sentiment":"neutral","sentiment_score":0.26604825258255005},{"text":"Thanks, Ross.","start":39.01,"end":39.91,"sentiment":"positive","sentiment_score":0.43790650367736816},{"text":"Bye.","start":40.77,"end":41.27,"sentiment":"neutral","sentiment_score":0.15488161146640778}],"sentiment":"neutral","sentiment_score":0.32418571785092354,"num_words":4,"start":38.53,"end":41.27}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello.\n\nChannel 0: Hello?\n\nChannel 1: Kuvinda speaking.\n\nChannel 0: Yep. Hi there. This is Ross here. How are you?\n\nChannel 1: Yeah. Oh, yes, Ross. You're good. Good. Yourself?\n\nChannel 0: Sorry. Right. Giving up call at late evening. Actually, just getting back to you. I sent you the invoice.\n\nSo\n\nChannel 1: Have you?\n\nChannel 0: I was just checking it. Uh-huh.\n\nChannel 1: Okay. Alright. I'll have a look and maybe try to pay tonight.\n\nChannel 0: Okay. Alright. Just drop me an email once paid so I can get the confirmation and place an order today itself.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Alright?\n\nChannel 1: No problem. Thanks\n\nChannel 0: Okay.\n\nChannel 1: for letting me know.\n\nChannel 0: No worries.\n\nChannel 1: Okay.\n\nChannel 0: Good\n\nChannel 1: Thanks,\n\nChannel 0: evening.\n\nChannel 1: Ross.\n\nChannel 0: Yeah.\n\nChannel 1: Bye.\n\nChannel 0: Yep. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.02603745646774769}],"sentiment":"neutral","sentiment_score":0.02603745646774769,"channel":1,"num_words":1,"start":2.24,"end":2.6399999},{"sentences":[{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.02442845888435841}],"sentiment":"neutral","sentiment_score":0.02442845888435841,"channel":0,"num_words":1,"start":2.56,"end":3.06},{"sentences":[{"text":"Kuvinda speaking.","start":2.6399999,"end":3.62,"sentiment":"neutral","sentiment_score":0.05489296279847622}],"sentiment":"neutral","sentiment_score":0.05489296279847622,"channel":1,"num_words":2,"start":2.6399999,"end":3.62},{"sentences":[{"text":"Yep.","start":4.64,"end":5.04,"sentiment":"neutral","sentiment_score":0.11992473900318146},{"text":"Hi there.","start":5.04,"end":5.68,"sentiment":"neutral","sentiment_score":0.1984572783112526},{"text":"This is Ross 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customer, Ross, calls the agent, Kuvinda, to confirm an invoice and place an order. Kuvinda confirms the invoice and suggests Ross drop an email once it's paid to place the order. They end the call on a friendly note."},"intents":{"segments":[{"text":"I sent you the invoice. So Have you? I was just checking it. Uh-huh. Okay. Alright. I'll have a look and maybe try to pay tonight. Okay. Alright. Just drop me an email once paid so I can get the confirmation and place an order today itself. Yeah.","start_word":36,"end_word":83,"intents":[{"intent":"Confirm receipt of invoice","confidence_score":0.0317726}]}]},"sentiments":{"segments":[{"text":"Hello. Hello? Kuvinda speaking. Yep. Hi there. This is Ross here. How are you? Yeah.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.1502193957567215},{"text":"Oh, yes, Ross. You're good. Good.","start_word":15,"end_word":20,"sentiment":"positive","sentiment_score":0.4986018836498261},{"text":"Yourself? Sorry. Right. Giving up call at late evening. Actually, just getting back to you. I sent you the invoice. 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