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This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":-0.009241587249562144},{"text":"Thanks.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.2548716962337494},{"text":"Please stay on the line.","start":13.094999,"end":14.724999,"sentiment":"neutral","sentiment_score":0.016443995386362077},{"text":"I'm sorry.","start":36.27,"end":36.989998,"sentiment":"neutral","sentiment_score":-0.1761040985584259},{"text":"This person is not available.","start":36.989998,"end":38.53,"sentiment":"neutral","sentiment_score":-0.23516630232334138}],"sentiment":"neutral","sentiment_score":-0.04616598039865494,"num_words":29,"start":0.08,"end":38.53},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":38.905,"end":42.925,"sentiment":"neutral","sentiment_score":-0.10526679349797112}],"sentiment":"neutral","sentiment_score":-0.10526679349797112,"num_words":14,"start":38.905,"end":42.925}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Accounts, Airtel.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi, Raul. I'm just having a concern in reference to your account status. Your May is still unpaid, and you do have a incoming due invoice this month. Kindly settle your outstanding so you could avoid any service disruption. Your service is at risk.\n\nReason why we are trying to get on hold with you. Thank you.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":-0.009241587249562144}],"sentiment":"neutral","sentiment_score":-0.009241587249562144,"channel":1,"num_words":16,"start":0.08,"end":4.34},{"sentences":[{"text":"Accounts, Airtel.","start":5.3599997,"end":7.14,"sentiment":"neutral","sentiment_score":0.010157855227589607}],"sentiment":"neutral","sentiment_score":0.010157855227589607,"channel":0,"num_words":2,"start":5.3599997,"end":7.14},{"sentences":[{"text":"Thanks.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.2548716962337494},{"text":"Please stay on the line.","start":13.094999,"end":14.724999,"sentiment":"neutral","sentiment_score":0.016443995386362077},{"text":"I'm sorry.","start":36.27,"end":36.989998,"sentiment":"neutral","sentiment_score":-0.1761040985584259},{"text":"This person is not available.","start":36.989998,"end":38.53,"sentiment":"neutral","sentiment_score":-0.23516630232334138},{"text":"If you would like to leave an additional message, please reply after the tone.","start":38.905,"end":42.925,"sentiment":"neutral","sentiment_score":-0.10526679349797112}],"sentiment":"neutral","sentiment_score":-0.09869196831628128,"channel":1,"num_words":27,"start":12.08,"end":42.925},{"sentences":[{"text":"Hi, Raul.","start":46.455,"end":47.435,"sentiment":"neutral","sentiment_score":-0.0009255250915884972},{"text":"I'm just having a concern in reference to your account status.","start":47.495,"end":51.515,"sentiment":"neutral","sentiment_score":-0.12567652355540881},{"text":"Your May is still unpaid, and you do have a incoming due invoice this month.","start":52.855,"end":59.93,"sentiment":"negative","sentiment_score":-0.45721853176752725},{"text":"Kindly settle your outstanding so you could avoid any service disruption.","start":60.789997,"end":66.25,"sentiment":"negative","sentiment_score":-0.3880032246763056},{"text":"Your service is at risk.","start":67.23087,"end":68.91087,"sentiment":"negative","sentiment_score":-0.782550048828125}],"sentiment":"negative","sentiment_score":-0.37325810230421747,"channel":0,"num_words":44,"start":46.455,"end":68.91087},{"sentences":[{"text":"Reason why we are trying to get on hold with you.","start":68.91087,"end":71.630875,"sentiment":"negative","sentiment_score":-0.5503381924195723},{"text":"Thank you.","start":71.630875,"end":72.450874,"sentiment":"neutral","sentiment_score":0.16803380101919174}],"sentiment":"negative","sentiment_score":-0.439819424198224,"channel":0,"num_words":13,"start":68.91087,"end":72.450874}]},"summary":{"result":"success","short":"The customer is calling because their May payment is still unpaid and they have an incoming due invoice this month. The representative informs the customer that they need to settle their outstanding balance to avoid service disruption and that their service is at risk. The representative is trying to get on hold to leave a message."},"intents":{"segments":[{"text":"I'm just having a concern in reference to your account status. Your May is still unpaid, and you do have a incoming due invoice this month. Kindly settle your outstanding so you could avoid any service disruption. Your service is at risk. Reason why we are trying to get on hold with you. Thank you.","start_word":47,"end_word":101,"intents":[{"intent":"Express concern about account status","confidence_score":0.00065687054}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Accounts, Airtel. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi, Raul. I'm just having a concern in reference to your account status.","start_word":0,"end_word":57,"sentiment":"neutral","sentiment_score":-0.06386235356330872},{"text":"Your May is still unpaid, and you do have a incoming due invoice this month. Kindly settle your outstanding so you could avoid any service disruption. Your service is at risk. Reason why we are trying to get on hold with you.","start_word":58,"end_word":99,"sentiment":"negative","sentiment_score":-0.5030719637870789},{"text":"Thank you.","start_word":100,"end_word":101,"sentiment":"neutral","sentiment_score":0.18528006970882416}],"average":{"sentiment":"neutral","sentiment_score":-0.2230702007518095}}}}