{"metadata":{"transaction_key":"deprecated","request_id":"01a0cbff-09b6-7090-884e-4ca710076143","sha256":"516a2f91fcd25340ed9b27b7d0141619b6b38b34b66cf5d292562fdbe61b6cd3","created":"2026-09-23T02:01:25.449Z","duration":20.231937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":64,"output_tokens":44},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":67},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. This is Harleen from Water Green Force. You called, earlier. Please call me back. Thank you.","confidence":0.9995117,"words":[{"word":"hi","start":11.04,"end":11.36,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.13269436359405518},{"word":"this","start":11.36,"end":11.599999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.15388032793998718},{"word":"is","start":11.599999,"end":11.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15191957354545593},{"word":"harleen","start":11.84,"end":12.16,"confidence":0.4489746,"punctuated_word":"Harleen","sentiment":"neutral","sentiment_score":0.1514643281698227},{"word":"from","start":12.16,"end":12.4,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2206054180860519},{"word":"water","start":12.4,"end":12.719999,"confidence":0.46557617,"punctuated_word":"Water","sentiment":"neutral","sentiment_score":0.1623552441596985},{"word":"green","start":12.719999,"end":13.04,"confidence":0.40063477,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":0.18271476030349731},{"word":"force","start":13.04,"end":13.5199995,"confidence":0.77246094,"punctuated_word":"Force.","sentiment":"neutral","sentiment_score":0.1040300726890564},{"word":"you","start":13.5199995,"end":13.759999,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.09131623804569244},{"word":"called","start":13.759999,"end":14.24,"confidence":0.8273926,"punctuated_word":"called,","sentiment":"neutral","sentiment_score":-0.02983635663986206},{"word":"earlier","start":14.559999,"end":15.059999,"confidence":0.9995117,"punctuated_word":"earlier.","sentiment":"neutral","sentiment_score":-0.06433048099279404},{"word":"please","start":16.016937,"end":16.136936,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.017915815114974976},{"word":"call","start":16.136936,"end":16.256937,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.07408407330513},{"word":"me","start":16.256937,"end":16.496937,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.11066612601280212},{"word":"back","start":16.496937,"end":16.896938,"confidence":1.0,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.015148654580116272},{"word":"thank","start":16.896938,"end":17.136938,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.47441232204437256},{"word":"you","start":17.136938,"end":17.636938,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.23787030577659607}],"paragraphs":{"transcript":"\nHi. This is Harleen from Water Green Force. You called, earlier. Please call me back. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":11.04,"end":11.36,"sentiment":"neutral","sentiment_score":0.13269436359405518},{"text":"This is Harleen from Water Green Force.","start":11.36,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.1609956749847957},{"text":"You called, earlier.","start":13.5199995,"end":15.059999,"sentiment":"neutral","sentiment_score":-0.0009501998623212179},{"text":"Please call me back.","start":16.016937,"end":16.896938,"sentiment":"neutral","sentiment_score":0.009837303310632706},{"text":"Thank you.","start":16.896938,"end":17.636938,"sentiment":"positive","sentiment_score":0.3561413139104843}],"sentiment":"neutral","sentiment_score":0.1181438429390683,"num_words":17,"start":11.04,"end":17.636938}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"your","start":0.16,"end":0.39999998,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.6314477324485779},{"word":"call","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6413783431053162},{"word":"has","start":0.48,"end":0.79999995,"confidence":0.99902344,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.6704245805740356},{"word":"been","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.6970428824424744},{"word":"forwarded","start":0.96,"end":1.36,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.6779874563217163},{"word":"to","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7009843587875366},{"word":"voice","start":1.52,"end":1.8399999,"confidence":0.9980469,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7173572778701782},{"word":"mail","start":1.8399999,"end":2.24,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.6836748123168945},{"word":"the","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.6540413498878479},{"word":"person","start":2.48,"end":2.8,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6316363215446472},{"word":"you're","start":2.8,"end":3.04,"confidence":0.9133301,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.6183359622955322},{"word":"trying","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.6188264489173889},{"word":"to","start":3.28,"end":3.36,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6405433416366577},{"word":"reach","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.647824764251709},{"word":"is","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7257742285728455},{"word":"not","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7169385552406311},{"word":"available","start":4.0,"end":4.5,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6835654377937317},{"word":"at","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.3152303993701935},{"word":"the","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27316394448280334},{"word":"tone","start":4.96,"end":5.46,"confidence":1.0,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.23963826894760132},{"word":"please","start":5.52,"end":5.92,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.28648293018341064},{"word":"record","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.3480604290962219},{"word":"your","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.31833457946777344},{"word":"message","start":6.3999996,"end":6.8999996,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.3139646053314209},{"word":"when","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.21372652053833008},{"word":"you","start":7.2,"end":7.2799997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2544352412223816},{"word":"have","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2173359841108322},{"word":"finished","start":7.52,"end":7.9199996,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1735057383775711},{"word":"recording","start":7.9199996,"end":8.32,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2538531422615051},{"word":"you","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3068696856498718},{"word":"may","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.3310052752494812},{"word":"hang","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.2745143473148346},{"word":"up","start":8.8,"end":9.3,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.3126290738582611}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.24,"sentiment":"negative","sentiment_score":-0.6775371804833412},{"text":"The person you're trying to reach is not available.","start":2.24,"end":4.5,"sentiment":"negative","sentiment_score":-0.6597207122378879},{"text":"At the tone, please record your message.","start":4.64,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.2992678795542036},{"text":"When you have finished recording, you may hang up.","start":6.96,"end":9.3,"sentiment":"neutral","sentiment_score":-0.2597638898425632}],"sentiment":"negative","sentiment_score":-0.4785010308930368,"num_words":33,"start":0.16,"end":9.3}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi. This is Harleen from Water Green Force. You called, earlier. Please call me back. Thank you.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.24,"sentiment":"negative","sentiment_score":-0.6775371804833412},{"text":"The person you're trying to reach is not available.","start":2.24,"end":4.5,"sentiment":"negative","sentiment_score":-0.6597207122378879},{"text":"At the tone, please record your message.","start":4.64,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.2992678795542036},{"text":"When you have finished recording, you may hang up.","start":6.96,"end":9.3,"sentiment":"neutral","sentiment_score":-0.2597638898425632}],"sentiment":"negative","sentiment_score":-0.4785010308930368,"channel":1,"num_words":33,"start":0.16,"end":9.3},{"sentences":[{"text":"Hi.","start":11.04,"end":11.36,"sentiment":"neutral","sentiment_score":0.13269436359405518},{"text":"This is Harleen from Water Green Force.","start":11.36,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.1609956749847957},{"text":"You called, earlier.","start":13.5199995,"end":15.059999,"sentiment":"neutral","sentiment_score":-0.0009501998623212179},{"text":"Please call me back.","start":16.016937,"end":16.896938,"sentiment":"neutral","sentiment_score":0.009837303310632706},{"text":"Thank you.","start":16.896938,"end":17.636938,"sentiment":"positive","sentiment_score":0.3561413139104843}],"sentiment":"neutral","sentiment_score":0.1181438429390683,"channel":0,"num_words":17,"start":11.04,"end":17.636938}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail and they were prompted to leave a message. The agent, Harleen from Water Green Force, left a message for the customer to call back and thanked them."},"intents":{"segments":[{"text":"Please call me back. Thank you.","start_word":44,"end_word":49,"intents":[{"intent":"Call back","confidence_score":0.3850566}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.6654402017593384},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi. This is Harleen from Water Green Force. You called, earlier. Please call me back.","start_word":17,"end_word":47,"sentiment":"neutral","sentiment_score":-0.0911032184958458},{"text":"Thank you.","start_word":48,"end_word":49,"sentiment":"positive","sentiment_score":0.39768123626708984}],"average":{"sentiment":"neutral","sentiment_score":-0.2578056107706098}}}}