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Salle.","start":17.365,"end":18.645,"sentiment":"neutral","sentiment_score":-0.12175197452306748},{"text":"This is probably the third phone call I've had for someone looking for Alex at De La Salle.","start":18.645,"end":22.645,"sentiment":"neutral","sentiment_score":-0.13476584913829961},{"text":"You've called Mentone Grammar.","start":22.645,"end":24.185,"sentiment":"negative","sentiment_score":-0.39166349917650223},{"text":"You've got the wrong phone","start":24.244999,"end":25.285,"sentiment":"negative","sentiment_score":-0.5053593039512634}],"sentiment":"neutral","sentiment_score":-0.22274986479897052,"channel":1,"num_words":32,"start":17.365,"end":25.285},{"sentences":[{"text":"Oh.","start":25.264938,"end":25.764938,"sentiment":"neutral","sentiment_score":-0.27377527952194214}],"sentiment":"neutral","sentiment_score":-0.27377527952194214,"channel":0,"num_words":1,"start":25.264938,"end":25.764938},{"sentences":[{"text":"number, I'm afraid.","start":25.285,"end":26.265,"sentiment":"neutral","sentiment_score":-0.2553035120169322}],"sentiment":"neutral","sentiment_score":-0.2553035120169322,"channel":1,"num_words":3,"start":25.285,"end":26.265},{"sentences":[{"text":"Oh my goodness.","start":27.744938,"end":28.624937,"sentiment":"neutral","sentiment_score":-0.13324417173862457},{"text":"I'm sorry.","start":28.624937,"end":29.284937,"sentiment":"neutral","sentiment_score":-0.09134861081838608},{"text":"Thank","start":29.424938,"end":29.744938,"sentiment":"neutral","sentiment_score":0.22062379121780396}],"sentiment":"neutral","sentiment_score":-0.06030099093914032,"channel":0,"num_words":6,"start":27.744938,"end":29.744938},{"sentences":[{"text":"That's","start":29.624939,"end":29.864939,"sentiment":"neutral","sentiment_score":0.2990645170211792}],"sentiment":"neutral","sentiment_score":0.2990645170211792,"channel":1,"num_words":1,"start":29.624939,"end":29.864939},{"sentences":[{"text":"you,","start":29.744938,"end":29.904938,"sentiment":"positive","sentiment_score":0.37888669967651367}],"sentiment":"positive","sentiment_score":0.37888669967651367,"channel":0,"num_words":1,"start":29.744938,"end":29.904938},{"sentences":[{"text":"okay.","start":29.864939,"end":30.364939,"sentiment":"positive","sentiment_score":0.4123605787754059}],"sentiment":"positive","sentiment_score":0.4123605787754059,"channel":1,"num_words":1,"start":29.864939,"end":30.364939},{"sentences":[{"text":"Ray.","start":29.904938,"end":30.144938,"sentiment":"positive","sentiment_score":0.3643476963043213},{"text":"You have a great day.","start":30.144938,"end":31.204937,"sentiment":"positive","sentiment_score":0.5952923536300659}],"sentiment":"positive","sentiment_score":0.5568015774091085,"channel":0,"num_words":6,"start":29.904938,"end":31.204937},{"sentences":[{"text":"Not a problem.","start":30.744938,"end":31.46494,"sentiment":"positive","sentiment_score":0.3693646192550659},{"text":"Thanks.","start":31.46494,"end":31.784939,"sentiment":"positive","sentiment_score":0.4164380431175232},{"text":"You too.","start":31.784939,"end":32.184937,"sentiment":"neutral","sentiment_score":0.2627231255173683},{"text":"Bye bye.","start":32.184937,"end":32.844936,"sentiment":"neutral","sentiment_score":0.14762849733233452}],"sentiment":"neutral","sentiment_score":0.2931543933227658,"channel":1,"num_words":8,"start":30.744938,"end":32.844936}]},"summary":{"result":"success","short":"The customer, Andrew, calls Mentoring Grammar looking for Alex Sorow at De La Salle. The agent, Brie, informs him that he has called the wrong number and apologizes. They exchange pleasantries and end the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good afternoon. Mentoring Grammar. This is Brie. Oh, hi, Bree. It's Andrew. I was trying to get a hold of Alex Sohover. Are you calling for De La Salle College? Oh, yeah. That's right. This isn't De La Salle. This is probably the third phone call I've had for someone looking for Alex at De La Salle.","start_word":0,"end_word":56,"sentiment":"neutral","sentiment_score":-0.008824649266898632},{"text":"You've called Mentone Grammar. You've got the wrong phone Oh.","start_word":57,"end_word":66,"sentiment":"negative","sentiment_score":-0.429534912109375},{"text":"number, I'm afraid. Oh my goodness. I'm sorry.","start_word":67,"end_word":74,"sentiment":"neutral","sentiment_score":-0.17520229518413544},{"text":"Thank That's you, okay. Ray. You have a great day. Not a problem. Thanks.","start_word":75,"end_word":88,"sentiment":"positive","sentiment_score":0.4259389340877533},{"text":"You too. Bye bye.","start_word":89,"end_word":92,"sentiment":"neutral","sentiment_score":0.1963480114936829}],"average":{"sentiment":"neutral","sentiment_score":0.006152765640359841}}}}