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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Nadine?\n\nFrom Airtel, Australia. Yeah. Mhmm. Yeah. Yeah.\n\nGood morning. I just wanted to confirm regarding your order. Yeah. Are we going to activate the service again? Because upon checking, the account has been canceled for a long time.\n\nMhmm. Mhmm. Yeah. So I have Mhmm. Okay.\n\nHave you received a response regarding the ticket or not yet? Mhmm. Okay. I'll email it instead. Okay.\n\nI see. I'm going to email you shortly, then just reply to that email so we can proceed complete the order activation for us to proceed. Okay. Thank you. 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I'm sorry. From where? Oh, Airtel. Uh-huh.\n\nOkay. Got it. Yep. Hi. Good morning.\n\nIt's Nadine. Yep. Oh, well, it's not really that long. But yeah. So I've just moved apartment, so it's a different it's a different location.\n\nYeah. So same same building, different apartment. Sorry. Let me check. I don't think so.\n\nI haven't seen anything on my email now. Yep. Okay. That'll that'll be wonderful. Thank you so much.\n\nThank you. Bye bye. 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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Nadine?\n\nChannel 1: Hello? I'm sorry. From where?\n\nChannel 0: From Airtel, Australia.\n\nChannel 1: Oh, Airtel. Uh-huh. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Got it. Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: Hi. Good morning.\n\nChannel 0: Yeah.\n\nChannel 1: It's Nadine.\n\nChannel 0: Yeah. Good morning. I just wanted to confirm regarding your order.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Are we going to activate the service again? Because upon checking, the account has been canceled for a long time.\n\nChannel 1: Oh, well, it's not really that long. But yeah. So I've just moved apartment, so it's a different it's a different\n\nChannel 0: Mhmm.\n\nChannel 1: location. Yeah.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: So same\n\nChannel 0: So I\n\nChannel 1: same\n\nChannel 0: have\n\nChannel 1: building, different apartment.\n\nChannel 0: Mhmm. Okay. 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bye.","start":89.630936,"end":90.03094,"sentiment":"neutral","sentiment_score":0.19876758009195328},{"text":"Bye.","start":90.03094,"end":90.53094,"sentiment":"neutral","sentiment_score":0.10538586974143982}],"sentiment":"neutral","sentiment_score":0.1676403433084488,"channel":1,"num_words":3,"start":89.630936,"end":90.53094}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen calls Nadine to confirm their order and activate the service again. They confirm the account has been canceled and Maureen promises to email Nadine instead. They discuss the activation process and Maureen assures Nadine that she will receive a response soon."},"intents":{"segments":[{"text":"I just wanted to confirm regarding your order. Yep. Yeah.","start_word":42,"end_word":51,"intents":[{"intent":"Confirm order status","confidence_score":0.10763234}]}]},"sentiments":{"segments":[{"text":"Yes. Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Nadine? Hello? I'm sorry. From where? From Airtel, Australia. Oh, Airtel. Uh-huh. Okay. Yeah. Got it. Yep. Mhmm. Hi. Good morning. Yeah. It's Nadine. Yeah. Good morning. I just wanted to confirm regarding your order. Yep. Yeah. Are we going to activate the service again? Because upon checking, the account has been canceled for a long time. Oh, well, it's not really that long. But yeah. So I've just moved apartment, so it's a different it's a different Mhmm. location. Yeah. Mhmm. Yeah. So same So I same have building, different apartment. Mhmm. Okay. Have you received a response regarding the ticket or not yet? Sorry. Let me check. I don't think so. Mhmm. Okay. I'll email it instead. I haven't seen anything on my email now. Okay. I see. I'm going to email you shortly, then just reply to that email so we can Yep. proceed complete the order activation Okay. for us That'll to proceed.","start_word":0,"end_word":171,"sentiment":"neutral","sentiment_score":0.016677455976605415},{"text":"that'll be wonderful. Thank you so much.","start_word":172,"end_word":178,"sentiment":"positive","sentiment_score":0.6403450965881348},{"text":"Okay.","start_word":179,"end_word":179,"sentiment":"neutral","sentiment_score":0.2972205877304077},{"text":"Thank you.","start_word":180,"end_word":181,"sentiment":"positive","sentiment_score":0.3939200043678284},{"text":"Bye.","start_word":182,"end_word":182,"sentiment":"neutral","sentiment_score":0.2723623514175415},{"text":"Have Thank a great you. day.","start_word":183,"end_word":188,"sentiment":"positive","sentiment_score":0.5038222074508667},{"text":"Bye bye. Bye.","start_word":189,"end_word":191,"sentiment":"neutral","sentiment_score":0.17515477538108826}],"average":{"sentiment":"neutral","sentiment_score":0.0634660005569458}}}}