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yes.","start":13.679999,"end":14.42,"sentiment":"neutral","sentiment_score":0.02890077233314514}],"sentiment":"neutral","sentiment_score":0.02890077233314514,"channel":0,"num_words":2,"start":13.679999,"end":14.42},{"sentences":[{"text":"Okay.","start":14.795,"end":15.115,"sentiment":"neutral","sentiment_score":0.02996456623077393},{"text":"Just hold the line for a moment, please.","start":15.115,"end":16.735,"sentiment":"neutral","sentiment_score":0.024521052837371826}],"sentiment":"neutral","sentiment_score":0.025125887658860948,"channel":1,"num_words":9,"start":14.795,"end":16.735},{"sentences":[{"text":"Sure.","start":17.315,"end":17.815,"sentiment":"neutral","sentiment_score":0.05430746078491211}],"sentiment":"neutral","sentiment_score":0.05430746078491211,"channel":0,"num_words":1,"start":17.315,"end":17.815},{"sentences":[{"text":"Are you there?","start":74.425,"end":75.165,"sentiment":"neutral","sentiment_score":0.021073152000705402},{"text":"Hello?","start":77.145004,"end":77.645004,"sentiment":"neutral","sentiment_score":0.003745606169104576}],"sentiment":"neutral","sentiment_score":0.016741265542805195,"channel":1,"num_words":4,"start":74.425,"end":77.645004},{"sentences":[{"text":"Yes.","start":77.675,"end":78.175,"sentiment":"neutral","sentiment_score":-0.01523841731250286},{"text":"Yes.","start":78.315,"end":78.815,"sentiment":"neutral","sentiment_score":-0.05084934085607529}],"sentiment":"neutral","sentiment_score":-0.033043879084289074,"channel":0,"num_words":2,"start":77.675,"end":78.815},{"sentences":[{"text":"I'm not sure if she's not available.","start":78.345,"end":79.545,"sentiment":"neutral","sentiment_score":-0.1687350528580802},{"text":"Can I take your details and pass them on?","start":79.545,"end":81.565,"sentiment":"neutral","sentiment_score":-0.06096446679698096}],"sentiment":"neutral","sentiment_score":-0.10811409819871187,"channel":1,"num_words":16,"start":78.345,"end":81.565},{"sentences":[{"text":"I see.","start":81.908936,"end":82.64894,"sentiment":"neutral","sentiment_score":-0.0059576150961220264},{"text":"No worries.","start":82.70894,"end":83.34894,"sentiment":"neutral","sentiment_score":0.052314627915620804},{"text":"I'll just drop an email to him.","start":83.34894,"end":85.268936,"sentiment":"neutral","sentiment_score":0.083010947065694},{"text":"Thank","start":85.268936,"end":85.508934,"sentiment":"neutral","sentiment_score":0.2820153534412384}],"sentiment":"neutral","sentiment_score":0.0796505007116745,"channel":0,"num_words":12,"start":81.908936,"end":85.508934},{"sentences":[{"text":"No","start":85.298935,"end":85.53893,"sentiment":"neutral","sentiment_score":0.21722082793712616}],"sentiment":"neutral","sentiment_score":0.21722082793712616,"channel":1,"num_words":1,"start":85.298935,"end":85.53893},{"sentences":[{"text":"you.","start":85.508934,"end":86.008934,"sentiment":"neutral","sentiment_score":0.09575161337852478}],"sentiment":"neutral","sentiment_score":0.09575161337852478,"channel":0,"num_words":1,"start":85.508934,"end":86.008934},{"sentences":[{"text":"worries.","start":85.53893,"end":85.85893,"sentiment":"neutral","sentiment_score":0.12751656770706177},{"text":"Thank you.","start":85.85893,"end":86.258934,"sentiment":"positive","sentiment_score":0.3842461407184601},{"text":"Bye bye.","start":86.258934,"end":86.99893,"sentiment":"neutral","sentiment_score":0.22544120252132416}],"sentiment":"neutral","sentiment_score":0.269378250837326,"channel":1,"num_words":5,"start":85.53893,"end":86.99893}]},"summary":{"result":"success","short":"A customer calls Nurses looking for Nick Passmore, but Mary fromGenerationance AI is not available. The customer asks Mary to hold and eventually asks for Nick to pass on their details to Nick, who is not available. Mary decides to drop an email and the call ends politely."},"intents":{"segments":[{"text":"And is Is he he expecting available? your call?","start_word":25,"end_word":33,"intents":[{"intent":"Check availability","confidence_score":0.17157823}]},{"text":"Can I take your details and pass them on? I see. No worries.","start_word":59,"end_word":71,"intents":[{"intent":"Pass details","confidence_score":0.3866149}]},{"text":"I'll just drop an email to him. Thank No you. worries.","start_word":72,"end_word":82,"intents":[{"intent":"Drop an email","confidence_score":0.10533083}]}]},"sentiments":{"segments":[{"text":"Good morning. Nurses.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.36582764983177185},{"text":"How may I help you? Good morning. I'm looking for Nick Passmore. May I ask who's calling, please? Mary from Vigilance AI. And is Is he he expecting available? your call? Oh, yes. Okay. Just hold the line for a moment, please. Sure. Are you there? Hello? Yes. Yes. I'm not sure if she's not available. Can I take your details and pass them on? I see. No worries. I'll just drop an email to him. Thank No you. worries.","start_word":3,"end_word":82,"sentiment":"neutral","sentiment_score":0.029877038672566417},{"text":"Thank you.","start_word":83,"end_word":84,"sentiment":"positive","sentiment_score":0.3720850944519043},{"text":"Bye bye.","start_word":85,"end_word":86,"sentiment":"neutral","sentiment_score":0.2555619776248932}],"average":{"sentiment":"neutral","sentiment_score":0.06032048524731267}}}}