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She she just called me, and he asked me that, you know, we are putting the changeover switch there, right, in case if blackout happens. So he understands, but the other guy, his name is Arnold. He's just trying to make it tricky. He's trying to understand that why we are putting that changeover switch. Do you have any diagram? What what's gonna do and how it's gonna do and what's gonna help it? So he's just trying to basically think that, hey. Can you send me some information about it? I was like, fuck, man. It's it's a simple thing that we do not want you to live in a blackout. Yeah. Yeah. This this dude is a little twisty. You know? The is very standard and plain and simple and understand, but this is a little complicated. So he said, you know, Anil is pointing out on this thing and trying to work it out. Tell him if he can send me some information on some single line as in so just just some little drawing so that I can, you know, explain it to him why we are doing this because he he said that why the inverter is running throughout the night, why it's getting hot, unnecessary throughout the night. I was like, dude, listen. You know? And I said, you know, I'll probably get you right answer rather than difficult answers or complicated answers. So I thought probably if you can put something on a piece of paper, that'll be a great help then. Yeah. Yeah. Just write something small so that he but I understand, bro. I understand. I understand. I understand. Jason Jason explained to Sidhu, but Sidhu understood somehow he Yes. Somewhere. Somewhere. Somewhere. Yeah. That's correct. So, you know, I do not want you to complicate it unnecessarily. I just wanna make it simple. Send them something so that they can understand and set them out up. Bro, I want you to do this SLD for me. Alright? Get off the meeting. Whenever you guys take a chance, I need you to help me out with this childcare, man. This is this is a big system, and I need to submit the facilities. It's it's in child care. We we have just finished a child care. Yeah. Call me after this meeting, and, yeah, we'll talk about it. Okay? Thank you, man. Thank you so much. Thanks, bro. Bye bye. 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How are you? I'm good. Thanks, man. How are you?\n\nCan you I just wanted to clarify one thing from you very quickly. Is it possible? She she just called me, and he asked me that, you know, we are putting the changeover switch there, right, in case if blackout happens. So he understands, but the other guy, his name is Arnold. He's just trying to make it tricky.\n\nHe's trying to understand that why we are putting that changeover switch. Do you have any diagram? What what's gonna do and how it's gonna do and what's gonna help it? So he's just trying to basically think that, hey. Can you send me some information about it?\n\nI was like, fuck, man. It's it's a simple thing that we do not want you to live in a blackout. Yeah. Yeah. This this dude is a little twisty.\n\nYou know? The is very standard and plain and simple and understand, but this is a little complicated. So he said, you know, Anil is pointing out on this thing and trying to work it out. Tell him if he can send me some information on some single line as in so just just some little drawing so that I can, you know, explain it to him why we are doing this because he he said that why the inverter is running throughout the night, why it's getting hot, unnecessary throughout the night. I was like, dude, listen.\n\nYou know? And I said, you know, I'll probably get you right answer rather than difficult answers or complicated answers. So I thought probably if you can put something on a piece of paper, that'll be a great help then. Yeah. Yeah.\n\nJust write something small so that he but I understand, bro. I understand. I understand. I understand. Jason Jason explained to Sidhu, but Sidhu understood somehow he Yes.\n\nSomewhere. Somewhere. Somewhere. Yeah. That's correct.\n\nSo, you know, I do not want you to complicate it unnecessarily. I just wanna make it simple. Send them something so that they can understand and set them out up. Bro, I want you to do this SLD for me. Alright?\n\nGet off the meeting. Whenever you guys take a chance, I need you to help me out with this childcare, man. This is this is a big system, and I need to submit the facilities. It's it's in child care. We we have just finished a child care.\n\nYeah. Call me after this meeting, and, yeah, we'll talk about it. Okay? Thank you, man. Thank you so much.\n\nThanks, bro. Bye bye. 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Hey. Hey. How are you, man? I'm good. Thanks. Sorry. I'm in a meeting. Okay. And just one case Mhmm. Extension that they have Mhmm. Yep. Oh my god. It's a stupid yeah. I don't understand what is wrong with these people. For this one if it's for Mhmm. Actually, it's just giving the w zero four. I asked That's okay. Yeah. It's even you can even yeah. Look. I'll put something. I'll just write some something small. Doesn't yeah. It's just so so so yeah. Yeah. Yeah. Easy. Jason should have been able to explain it, though. Even he couldn't explain it? Mhmm. I think Sreedud must have gone and sent miscommunicated it to Anil or something. Yeah. So I have Okay. So I have just to so it's one meter just to talk to six meters. So this one is also still pending for customer not changed meters yet. Yeah. Which one is it for? Yeah. Yeah. That's okay. That's very easy. Just let me know. I love it. I'll try and call you after this meeting. Mhmm. Okay. Alright. No worries. Okay. Okay. No worries. 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the email. Hey. Hey. How are you, man? I'm good.\n\nThanks. Sorry. I'm in a meeting. Okay. And just one case Mhmm.\n\nExtension that they have Mhmm. Yep. Oh my god. It's a stupid yeah. I don't understand what is wrong with these people.\n\nFor this one if it's for Mhmm. Actually, it's just giving the w zero four. I asked That's okay. Yeah. It's even you can even yeah.\n\nLook. I'll put something. I'll just write some something small. Doesn't yeah. It's just so so so yeah.\n\nYeah. Yeah. Easy. Jason should have been able to explain it, though. Even he couldn't explain it?\n\nMhmm. I think Sreedud must have gone and sent miscommunicated it to Anil or something. Yeah. So I have Okay. So I have just to so it's one meter just to talk to six meters.\n\nSo this one is also still pending for customer not changed meters yet. Yeah. Which one is it for? Yeah. Yeah.\n\nThat's okay. That's very easy. Just let me know. I love it. I'll try and call you after this meeting.\n\nMhmm. Okay. Alright. No worries. Okay.\n\nOkay. No worries. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Share the email.","start":1.04,"end":2.26,"sentiment":"neutral","sentiment_score":0.025609798729419708},{"text":"Hey.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.09803586453199388},{"text":"Hey.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.14398407936096191},{"text":"How are you, man?","start":4.0,"end":5.06,"sentiment":"neutral","sentiment_score":0.23889156058430672},{"text":"I'm good.","start":5.7599998,"end":6.16,"sentiment":"positive","sentiment_score":0.5685792863368988}],"sentiment":"neutral","sentiment_score":0.2192340140992945,"num_words":11,"start":1.04,"end":6.16},{"sentences":[{"text":"Thanks.","start":6.16,"end":6.48,"sentiment":"positive","sentiment_score":0.5969617366790771},{"text":"Sorry.","start":6.48,"end":6.72,"sentiment":"neutral","sentiment_score":0.10618820786476137},{"text":"I'm in a 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yeah.","start":97.01,"end":100.235,"sentiment":"neutral","sentiment_score":0.07057650573551655}],"sentiment":"neutral","sentiment_score":-0.07744092823794255,"num_words":26,"start":86.29,"end":100.235},{"sentences":[{"text":"Look.","start":100.235,"end":100.395004,"sentiment":"neutral","sentiment_score":0.026530183851718903},{"text":"I'll put something.","start":100.395004,"end":101.195,"sentiment":"neutral","sentiment_score":0.01406371189902226},{"text":"I'll just write some something small.","start":101.195,"end":103.055,"sentiment":"neutral","sentiment_score":0.009401742679377397},{"text":"Doesn't yeah.","start":104.155,"end":104.795006,"sentiment":"neutral","sentiment_score":-0.03456798009574413},{"text":"It's just so so so yeah.","start":104.795006,"end":107.275,"sentiment":"neutral","sentiment_score":-0.019230317945281666}],"sentiment":"neutral","sentiment_score":-0.003299227346562677,"num_words":18,"start":100.235,"end":107.275},{"sentences":[{"text":"Yeah.","start":107.275,"end":107.515,"sentiment":"neutral","sentiment_score":0.028465546667575836},{"text":"Yeah.","start":107.515,"end":107.675,"sentiment":"neutral","sentiment_score":0.04606464132666588},{"text":"Easy.","start":107.675,"end":108.175,"sentiment":"neutral","sentiment_score":0.08409219980239868},{"text":"Jason should have been able to explain it, though.","start":108.315,"end":110.655,"sentiment":"neutral","sentiment_score":-0.0029412650813659034},{"text":"Even he couldn't explain 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okay.","start":156.605,"end":157.165,"sentiment":"positive","sentiment_score":0.3429674357175827},{"text":"That's very easy.","start":157.165,"end":158.045,"sentiment":"positive","sentiment_score":0.6117902994155884},{"text":"Just let me know.","start":158.045,"end":159.00499,"sentiment":"positive","sentiment_score":0.49133651703596115},{"text":"I love it.","start":159.00499,"end":159.64499,"sentiment":"positive","sentiment_score":0.7350488503774008},{"text":"I'll try and call you after this 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worries.","start":167.08499,"end":167.825,"sentiment":"neutral","sentiment_score":0.1909181773662567},{"text":"Okay.","start":169.44295,"end":169.84294,"sentiment":"neutral","sentiment_score":0.268385112285614}],"sentiment":"neutral","sentiment_score":0.15375414490699768,"num_words":6,"start":164.205,"end":169.84294},{"sentences":[{"text":"Okay.","start":169.84294,"end":170.16295,"sentiment":"neutral","sentiment_score":0.22082355618476868},{"text":"No worries.","start":170.16295,"end":170.72295,"sentiment":"neutral","sentiment_score":0.10118108242750168},{"text":"Bye bye.","start":170.72295,"end":171.12294,"sentiment":"neutral","sentiment_score":0.09628640115261078},{"text":"Bye.","start":171.12294,"end":171.62294,"sentiment":"neutral","sentiment_score":0.07919140160083771}],"sentiment":"neutral","sentiment_score":0.11582498749097188,"num_words":6,"start":169.84294,"end":171.62294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Share the email.\n\nChannel 0: Ash.\n\nChannel 1: Hey. Hey. How are you, man?\n\nChannel 0: How are you? I'm\n\nChannel 1: I'm good.\n\nChannel 0: good.\n\nChannel 1: Thanks.\n\nChannel 0: Thanks,\n\nChannel 1: Sorry.\n\nChannel 0: man.\n\nChannel 1: I'm\n\nChannel 0: How\n\nChannel 1: in\n\nChannel 0: are you?\n\nChannel 1: a meeting.\n\nChannel 0: Can you I just wanted to\n\nChannel 1: Okay.\n\nChannel 0: clarify\n\nChannel 1: And\n\nChannel 0: one thing\n\nChannel 1: just\n\nChannel 0: from\n\nChannel 1: one\n\nChannel 0: you\n\nChannel 1: case\n\nChannel 0: very quickly.\n\nChannel 1: Mhmm.\n\nChannel 0: Is it possible? She she just\n\nChannel 1: Extension\n\nChannel 0: called me, and\n\nChannel 1: that\n\nChannel 0: he asked\n\nChannel 1: they\n\nChannel 0: me\n\nChannel 1: have\n\nChannel 0: that, you know, we are putting the changeover switch there, right,\n\nChannel 1: Mhmm.\n\nChannel 0: in case if blackout happens. So\n\nChannel 1: Yep.\n\nChannel 0: he understands, but the other guy, his name is Arnold. He's just trying to make it tricky. He's trying to understand that why we are putting that changeover switch. Do you have any diagram? What what's gonna do and how it's gonna do and what's gonna help it?\n\nSo he's just trying to basically think that, hey. Can you send me some information about it? I was like, fuck, man. It's it's a simple thing that we do not\n\nChannel 1: Oh\n\nChannel 0: want\n\nChannel 1: my\n\nChannel 0: you\n\nChannel 1: god.\n\nChannel 0: to live\n\nChannel 1: It's\n\nChannel 0: in a\n\nChannel 1: a\n\nChannel 0: blackout.\n\nChannel 1: stupid yeah. I don't understand\n\nChannel 0: Yeah.\n\nChannel 1: what is wrong with these people.\n\nChannel 0: Yeah. This this dude is a little twisty. You know? The is very standard and plain and simple and understand, but this is a little complicated. So he said, you know, Anil is pointing out on this thing and trying to work it out.\n\nTell him if he can send me some information on some single line as in so just just some little drawing so that I can, you know, explain it to him why we are doing this because he he said that why the inverter is running throughout the night, why it's getting hot, unnecessary throughout the night. I was like, dude, listen. You know? And I said, you know, I'll probably\n\nChannel 1: For this\n\nChannel 0: get\n\nChannel 1: one\n\nChannel 0: you right\n\nChannel 1: if it's\n\nChannel 0: answer rather than difficult answers or\n\nChannel 1: for Mhmm.\n\nChannel 0: complicated\n\nChannel 1: Actually,\n\nChannel 0: answers. So I thought probably if you can put something on a\n\nChannel 1: it's\n\nChannel 0: piece\n\nChannel 1: just giving\n\nChannel 0: of paper,\n\nChannel 1: the\n\nChannel 0: that'll\n\nChannel 1: w\n\nChannel 0: be a great\n\nChannel 1: zero\n\nChannel 0: help then.\n\nChannel 1: four. I asked That's okay. Yeah. It's even you can even yeah. Look.\n\nI'll put something. I'll just write some something small.\n\nChannel 0: Yeah. Yeah. Just\n\nChannel 1: Doesn't\n\nChannel 0: write something\n\nChannel 1: yeah. It's\n\nChannel 0: small\n\nChannel 1: just\n\nChannel 0: so\n\nChannel 1: so\n\nChannel 0: that\n\nChannel 1: so\n\nChannel 0: he\n\nChannel 1: so yeah. Yeah. Yeah.\n\nChannel 0: but\n\nChannel 1: Easy.\n\nChannel 0: I understand,\n\nChannel 1: Jason\n\nChannel 0: bro.\n\nChannel 1: should\n\nChannel 0: I understand.\n\nChannel 1: have been able\n\nChannel 0: I understand.\n\nChannel 1: to explain it, though. Even\n\nChannel 0: I\n\nChannel 1: he\n\nChannel 0: understand.\n\nChannel 1: couldn't\n\nChannel 0: Jason\n\nChannel 1: explain it?\n\nChannel 0: Jason explained to Sidhu,\n\nChannel 1: Mhmm.\n\nChannel 0: but Sidhu understood\n\nChannel 1: I think Sreedud\n\nChannel 0: somehow\n\nChannel 1: must have\n\nChannel 0: he\n\nChannel 1: gone and sent miscommunicated it to Anil or something.\n\nChannel 0: Yes. Somewhere. Somewhere. Somewhere. Yeah.\n\nThat's correct. So, you know, I do not want you to complicate it unnecessarily. I just wanna make it simple. Send\n\nChannel 1: Yeah.\n\nChannel 0: them something so that they can understand and set them out up.\n\nChannel 1: So I have Okay. So I have\n\nChannel 0: Bro,\n\nChannel 1: just\n\nChannel 0: I\n\nChannel 1: to\n\nChannel 0: want you\n\nChannel 1: so\n\nChannel 0: to do this\n\nChannel 1: it's one\n\nChannel 0: SLD\n\nChannel 1: meter\n\nChannel 0: for me.\n\nChannel 1: just to\n\nChannel 0: Alright?\n\nChannel 1: talk to six meters.\n\nChannel 0: Get\n\nChannel 1: So\n\nChannel 0: off\n\nChannel 1: this\n\nChannel 0: the\n\nChannel 1: one\n\nChannel 0: meeting.\n\nChannel 1: is\n\nChannel 0: Whenever\n\nChannel 1: also\n\nChannel 0: you\n\nChannel 1: still\n\nChannel 0: guys take\n\nChannel 1: pending\n\nChannel 0: a chance,\n\nChannel 1: for customer\n\nChannel 0: I need you to\n\nChannel 1: not\n\nChannel 0: help\n\nChannel 1: changed\n\nChannel 0: me out with\n\nChannel 1: meters\n\nChannel 0: this\n\nChannel 1: yet.\n\nChannel 0: childcare, man. This is this is a big system, and I need to submit the facilities.\n\nChannel 1: Yeah. Which one is it for?\n\nChannel 0: It's it's in child care. We we have just finished a child care.\n\nChannel 1: Yeah. Yeah. That's okay. That's very easy. Just let me know.\n\nI love it. I'll try and call you after this meeting.\n\nChannel 0: Yeah. Call me after this meeting, and,\n\nChannel 1: Mhmm.\n\nChannel 0: yeah, we'll talk about it. Okay?\n\nChannel 1: Okay. Alright. No worries.\n\nChannel 0: Thank you, man. Thank you so much.\n\nChannel 1: Okay.\n\nChannel 0: Thanks,\n\nChannel 1: Okay.\n\nChannel 0: bro.\n\nChannel 1: No worries.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye bye. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Share the email.","start":1.04,"end":2.26,"sentiment":"neutral","sentiment_score":0.025609798729419708}],"sentiment":"neutral","sentiment_score":0.025609798729419708,"channel":1,"num_words":3,"start":1.04,"end":2.26},{"sentences":[{"text":"Ash.","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.04891607537865639}],"sentiment":"neutral","sentiment_score":0.04891607537865639,"channel":0,"num_words":1,"start":2.6399999,"end":3.1399999},{"sentences":[{"text":"Hey.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.09803586453199388},{"text":"Hey.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.14398407936096191},{"text":"How are you, 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bye.","start":170.72295,"end":171.12294,"sentiment":"neutral","sentiment_score":0.09628640115261078},{"text":"Bye.","start":171.12294,"end":171.62294,"sentiment":"neutral","sentiment_score":0.07919140160083771}],"sentiment":"neutral","sentiment_score":0.09058806796868642,"channel":1,"num_words":3,"start":170.72295,"end":171.62294},{"sentences":[{"text":"Bye.","start":171.265,"end":171.765,"sentiment":"neutral","sentiment_score":-0.09235996007919312}],"sentiment":"neutral","sentiment_score":-0.09235996007919312,"channel":0,"num_words":1,"start":171.265,"end":171.765}]},"summary":{"result":"success","short":"The customer is trying to explain to the agent why they are putting a changeover switch in case of blackout. The agent is trying to gather information and suggests sending a small drawing to explain the changeover switch to the customer. The customer also asks the agent to call back after their meeting to discuss the child care system."},"intents":{"segments":[{"text":"Do you have any diagram? What what's gonna do and how it's gonna do and what's gonna help it?","start_word":111,"end_word":129,"intents":[{"intent":"Clarify diagram and explain process","confidence_score":0.00003848315}]},{"text":"This is this is a big system, and I need to submit the facilities. Yeah.","start_word":539,"end_word":553,"intents":[{"intent":"Submit facility","confidence_score":0.0034241367}]},{"text":"I'll try and call you after this meeting. Yeah. Call me after this meeting, and, Mhmm. yeah, we'll talk about it. Okay? Okay.","start_word":586,"end_word":608,"intents":[{"intent":"Communicate after meeting","confidence_score":0.004459376}]}]},"sentiments":{"segments":[{"text":"Share the email. Ash. Hey. Hey. How are you, man? How are you?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.1501404345035553},{"text":"I'm I'm good. good. Thanks, Thanks.","start_word":13,"end_word":18,"sentiment":"positive","sentiment_score":0.5543376803398132},{"text":"man. Sorry. How I'm are in you? a meeting. Can you I just wanted to Okay. clarify And one thing just from one you very case quickly. Mhmm. Is it possible? She she just Extension called me, and that he asked they me have that, you know, we are putting the changeover switch there, right, Mhmm. in case if blackout happens. So Yep. he understands, but the other guy, his name is Arnold. He's just trying to make it tricky. He's trying to understand that why we are putting that changeover switch. Do you have any diagram? What what's gonna do and how it's gonna do and what's gonna help it? So he's just trying to basically think that, hey. Can you send me some information about it?","start_word":19,"end_word":146,"sentiment":"neutral","sentiment_score":-0.0690484270453453},{"text":"I was like, fuck, man. It's it's a simple thing that we do not Oh want my you god. to live It's in a a blackout.","start_word":147,"end_word":172,"sentiment":"negative","sentiment_score":-0.4493601620197296},{"text":"stupid yeah. I don't understand Yeah.","start_word":173,"end_word":178,"sentiment":"neutral","sentiment_score":-0.3241376578807831},{"text":"what is wrong with these people.","start_word":179,"end_word":184,"sentiment":"negative","sentiment_score":-0.3954039514064789},{"text":"Yeah.","start_word":185,"end_word":185,"sentiment":"neutral","sentiment_score":-0.24883776903152463},{"text":"This this dude is a little twisty.","start_word":186,"end_word":192,"sentiment":"negative","sentiment_score":-0.40991055965423584},{"text":"You know?","start_word":193,"end_word":194,"sentiment":"neutral","sentiment_score":-0.25578051805496216},{"text":"The is very standard and plain and simple and understand, but this is a little complicated.","start_word":195,"end_word":210,"sentiment":"negative","sentiment_score":-0.34691473841667175},{"text":"So he said, you know, Anil is pointing out on this thing and trying to work it out. Tell him if he can send me some information on some single line as in so just just some little drawing so that I can, you know, explain it to him why we are doing this because he he said that why the inverter is running throughout the night, why it's getting hot, unnecessary throughout the night. I was like, dude, listen. You know? And I said, you know, I'll probably For this get one you right if answer it's rather than difficult answers or for Mhmm. complicated answers. Actually, So I thought probably if you can put something on a it's piece just giving of paper, the that'll w be a great zero help then. four. I asked That's okay. Yeah. It's even you can even yeah. Look. I'll put something. I'll just write some something small. Yeah. Yeah. Just Doesn't write something yeah. It's small just so so that so he so yeah. Yeah. Yeah. but Easy. I understand, Jason bro. should I understand. have been able I understand. to explain it, though. Even I he understand. couldn't Jason explain it? Jason explained to Sidhu, Mhmm. but Sidhu understood I think Sreedud somehow must have he gone and sent miscommunicated it to Anil or something. Yes. Somewhere. Somewhere. Somewhere. Yeah. That's correct. So, you know, I do not want you to complicate it unnecessarily. I just wanna make it simple. Send Yeah. them something so that they can understand and set them out up. So I have Okay. So I have Bro, just I to want you so to do this it's one SLD meter for me. just to Alright? talk to six meters. Get So off this the one meeting. is Whenever also you still guys take pending a chance, for customer I need you to not help changed me out with meters this yet. childcare, man. This is this is a big system, and I need to submit the facilities. Yeah. Which one is it for? It's it's in child care. We we have just finished a child care. Yeah. Yeah.","start_word":211,"end_word":573,"sentiment":"neutral","sentiment_score":-0.08073916202077525},{"text":"That's okay. That's very easy. Just let me know. I love it.","start_word":574,"end_word":585,"sentiment":"positive","sentiment_score":0.5346301794052124},{"text":"I'll try and call you after this meeting. Yeah. Call me after this meeting, and, Mhmm. yeah, we'll talk about it. Okay? Okay. Alright. No worries.","start_word":586,"end_word":611,"sentiment":"neutral","sentiment_score":0.12815453112125397},{"text":"Thank you, man. Thank you so much.","start_word":612,"end_word":618,"sentiment":"positive","sentiment_score":0.571358323097229},{"text":"Okay. Thanks, Okay. bro. No worries. Bye bye. Bye bye. Bye. Bye.","start_word":619,"end_word":630,"sentiment":"neutral","sentiment_score":0.1462495215237141}],"average":{"sentiment":"neutral","sentiment_score":-0.05720575608572713}}}}