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I'm good. Thanks. How are you? Mhmm.\n\nMhmm. Yeah. Just just a second. I think you've got the wrong person. I I don't work in this area anymore.\n\nNo. Never have. No. Yeah. No worries.\n\nCheers.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.018069669604301453},{"text":"I'm good.","start":9.76,"end":10.24,"sentiment":"positive","sentiment_score":0.4616974890232086},{"text":"Thanks.","start":10.24,"end":10.48,"sentiment":"positive","sentiment_score":0.5386552810668945},{"text":"How are you?","start":10.48,"end":11.3,"sentiment":"positive","sentiment_score":0.3596166670322418},{"text":"Mhmm.","start":17.105,"end":17.605,"sentiment":"neutral","sentiment_score":0.010665523819625378}],"sentiment":"neutral","sentiment_score":0.3212044317042455,"num_words":8,"start":0.16,"end":17.605},{"sentences":[{"text":"Mhmm.","start":37.23,"end":37.73,"sentiment":"neutral","sentiment_score":0.004576381295919418},{"text":"Yeah.","start":50.995003,"end":51.495003,"sentiment":"neutral","sentiment_score":-0.0004992964677512646},{"text":"Just just a second.","start":52.11,"end":52.989998,"sentiment":"neutral","sentiment_score":-0.12038618139922619},{"text":"I think you've got the wrong person.","start":52.989998,"end":54.43,"sentiment":"negative","sentiment_score":-0.39943922417504446},{"text":"I I don't work in this area anymore.","start":54.43,"end":56.69,"sentiment":"neutral","sentiment_score":-0.27250268869102}],"sentiment":"neutral","sentiment_score":-0.25969351045343847,"num_words":21,"start":37.23,"end":56.69},{"sentences":[{"text":"No.","start":62.43,"end":62.93,"sentiment":"neutral","sentiment_score":-0.1709190309047699},{"text":"Never have.","start":63.149998,"end":63.915,"sentiment":"neutral","sentiment_score":-0.16757836937904358},{"text":"No.","start":64.475,"end":64.975,"sentiment":"neutral","sentiment_score":-0.15777230262756348},{"text":"Yeah.","start":72.795,"end":73.295,"sentiment":"neutral","sentiment_score":0.024709196761250496},{"text":"No worries.","start":75.035,"end":75.675,"sentiment":"neutral","sentiment_score":0.10285599157214165}],"sentiment":"neutral","sentiment_score":-0.06191812748355525,"num_words":7,"start":62.43,"end":75.675},{"sentences":[{"text":"Cheers.","start":75.675,"end":76.175,"sentiment":"neutral","sentiment_score":0.17558923363685608}],"sentiment":"neutral","sentiment_score":0.17558923363685608,"num_words":1,"start":75.675,"end":76.175}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good morning. David, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm good. Thanks. How are you?\n\nChannel 0: I'm doing wonderful. No complain. It's Friday, last day at work. Alright?\n\nChannel 1: Mhmm.\n\nChannel 0: David, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nChannel 1: Mhmm.\n\nChannel 0: Name of the company again, David, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity,\n\nChannel 1: Yeah.\n\nChannel 0: backup and recovery.\n\nChannel 1: Just just a second. I think you've got the wrong person. I I don't work in this area anymore.\n\nChannel 0: You are no longer working as a head of IT, sir?\n\nChannel 1: No. Never have. No.\n\nChannel 0: Never have. Alright. Maybe I think I got a wrong person. No worries.\n\nChannel 1: Yeah.\n\nChannel 0: Well, thank you, David.\n\nChannel 1: No worries. Cheers.\n\nChannel 0: Alright. Thank you. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.018069669604301453}],"sentiment":"neutral","sentiment_score":0.018069669604301453,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Yeah.","start":2.1599998,"end":2.48,"sentiment":"neutral","sentiment_score":0.0828067809343338},{"text":"Good morning.","start":2.48,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.2794678211212158},{"text":"David, it's Ronald from Cloud Solution IT.","start":3.76,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.23453899366515024},{"text":"How are you doing today?","start":8.4,"end":9.62,"sentiment":"neutral","sentiment_score":0.2510198503732681}],"sentiment":"neutral","sentiment_score":0.23590764204661052,"channel":0,"num_words":15,"start":2.1599998,"end":9.62},{"sentences":[{"text":"I'm 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work.","start":13.84,"end":15.86,"sentiment":"neutral","sentiment_score":0.016549722601970036},{"text":"Alright?","start":16.855,"end":17.355,"sentiment":"neutral","sentiment_score":0.030619781464338303}],"sentiment":"neutral","sentiment_score":0.19805598041663566,"channel":0,"num_words":12,"start":11.599999,"end":17.355},{"sentences":[{"text":"Mhmm.","start":17.105,"end":17.605,"sentiment":"neutral","sentiment_score":0.010665523819625378}],"sentiment":"neutral","sentiment_score":0.010665523819625378,"channel":1,"num_words":1,"start":17.105,"end":17.605},{"sentences":[{"text":"David, I hope you still remember the company because the last time that we touched base with you, it was September of last year.","start":17.735,"end":25.195,"sentiment":"neutral","sentiment_score":0.01685417431872338},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":25.735,"end":36.32,"sentiment":"neutral","sentiment_score":0.02677652988306902}],"sentiment":"neutral","sentiment_score":0.022107186088082837,"channel":0,"num_words":51,"start":17.735,"end":36.32},{"sentences":[{"text":"Mhmm.","start":37.23,"end":37.73,"sentiment":"neutral","sentiment_score":0.004576381295919418}],"sentiment":"neutral","sentiment_score":0.004576381295919418,"channel":1,"num_words":1,"start":37.23,"end":37.73},{"sentences":[{"text":"Name of the company again, David, it's Cloud Solution IT.","start":37.260002,"end":40.8,"sentiment":"neutral","sentiment_score":0.011751628620550037},{"text":"We are a managed service provider.","start":41.5,"end":43.84,"sentiment":"neutral","sentiment_score":0.015009844520439705},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity,","start":43.98,"end":49.915,"sentiment":"neutral","sentiment_score":0.01960046721311907}],"sentiment":"neutral","sentiment_score":0.015813605710198835,"channel":0,"num_words":28,"start":37.260002,"end":49.915},{"sentences":[{"text":"Yeah.","start":50.995003,"end":51.495003,"sentiment":"neutral","sentiment_score":-0.0004992964677512646}],"sentiment":"neutral","sentiment_score":-0.0004992964677512646,"channel":1,"num_words":1,"start":50.995003,"end":51.495003},{"sentences":[{"text":"backup and recovery.","start":51.015003,"end":52.155003,"sentiment":"neutral","sentiment_score":-0.009752523464461168}],"sentiment":"neutral","sentiment_score":-0.009752523464461168,"channel":0,"num_words":3,"start":51.015003,"end":52.155003},{"sentences":[{"text":"Just just a second.","start":52.11,"end":52.989998,"sentiment":"neutral","sentiment_score":-0.12038618139922619},{"text":"I think you've got the wrong 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Cloud Solutions IT, a managed service provider and Microsoft trusted partner. Ronald reminds David that he is no longer working in the IT field and apologizes for the mistake. David realizes he may have the wrong person and apologizes for the misunderstanding."},"intents":{"segments":[{"text":"David, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Mhmm.","start_word":35,"end_word":86,"intents":[{"intent":"Record conversation","confidence_score":0.00091609877}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good morning. David, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.21800240874290464},{"text":"I'm good. Thanks. How are you? I'm doing wonderful.","start_word":16,"end_word":24,"sentiment":"positive","sentiment_score":0.5102806091308594},{"text":"No complain. It's Friday, last day at work. Alright? Mhmm. David, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Mhmm. Name of the company again, David, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, Yeah. backup and recovery. Just just a second.","start_word":25,"end_word":122,"sentiment":"neutral","sentiment_score":0.014136339537799358},{"text":"I think you've got the wrong person.","start_word":123,"end_word":129,"sentiment":"negative","sentiment_score":-0.39927181601524353},{"text":"I I don't work in this area anymore. You are no longer working as a head of IT, sir? No. Never have. No. Never have. Alright. Maybe I think I got a wrong person. No worries. Yeah. Well, thank you, David. No worries. Cheers. Alright. Thank you. Alright. Bye bye.","start_word":130,"end_word":179,"sentiment":"neutral","sentiment_score":-0.07010100036859512}],"average":{"sentiment":"neutral","sentiment_score":0.02301249164767033}}}}