{"metadata":{"transaction_key":"deprecated","request_id":"b9cba1f9-9c13-4212-a067-f453811a9082","sha256":"ddb5fdc59d11cce6c027881fe5c605ef334fab1ec0f4c3dc16125c5d29078aeb","created":"2026-03-10T06:04:18.546Z","duration":55.871937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":181,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":203,"output_tokens":203},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":203,"output_tokens":24}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Nate Town. Hello, my name. How are you? Yep. I'm sorry. You're thinking about disconnecting? Or well, you you come across the tech support. You need to call the accounts team. Yes. So yeah. But I think it just they must be busy, so put probably would've come across to us. What time is it? 05:00? Nash, give her a call in about another fifteen minutes. Alright. Thank you. Bye.","confidence":0.9843371,"words":[{"word":"good","start":0.56,"end":0.88,"confidence":0.99300355,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.31195759773254395},{"word":"afternoon","start":0.88,"end":1.28,"confidence":0.790226,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2436249554157257},{"word":"nate","start":1.28,"end":1.52,"confidence":0.13770342,"punctuated_word":"Nate","sentiment":"neutral","sentiment_score":0.10187692940235138},{"word":"town","start":1.52,"end":2.02,"confidence":0.52150506,"punctuated_word":"Town.","sentiment":"neutral","sentiment_score":0.16917410492897034},{"word":"hello","start":6.08,"end":6.48,"confidence":0.9815192,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.16086307168006897},{"word":"my","start":6.48,"end":6.64,"confidence":0.24890183,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1463298499584198},{"word":"name","start":6.64,"end":6.7999997,"confidence":0.55598515,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.15871259570121765},{"word":"how","start":6.7999997,"end":6.96,"confidence":0.99805045,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1987113505601883},{"word":"are","start":6.96,"end":7.12,"confidence":0.99922335,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.16652414202690125},{"word":"you","start":7.12,"end":7.62,"confidence":0.9997586,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1693977415561676},{"word":"yep","start":11.5199995,"end":12.0199995,"confidence":0.9370877,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.015826836228370667},{"word":"i'm","start":22.985,"end":23.224998,"confidence":0.9051336,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13375172019004822},{"word":"sorry","start":23.224998,"end":23.724998,"confidence":0.9762226,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.15432187914848328},{"word":"you're","start":24.105,"end":24.505,"confidence":0.59742147,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.11403907835483552},{"word":"thinking","start":24.505,"end":24.825,"confidence":0.9351229,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":-0.13447897136211395},{"word":"about","start":24.825,"end":25.145,"confidence":0.9992855,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.1542290598154068},{"word":"disconnecting","start":25.145,"end":25.645,"confidence":0.8599537,"punctuated_word":"disconnecting?","sentiment":"neutral","sentiment_score":-0.10858875513076782},{"word":"or","start":25.865,"end":26.105,"confidence":0.98319894,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.1015719324350357},{"word":"well","start":31.04,"end":31.28,"confidence":0.96125305,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.09672117978334428},{"word":"you","start":31.28,"end":31.6,"confidence":0.9987753,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09492641687393188},{"word":"you","start":31.6,"end":31.76,"confidence":0.9865826,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10161742568016052},{"word":"come","start":31.76,"end":31.92,"confidence":0.996014,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.0976269319653511},{"word":"across","start":31.92,"end":32.32,"confidence":0.99969614,"punctuated_word":"across","sentiment":"neutral","sentiment_score":-0.09139609336853027},{"word":"the","start":32.32,"end":32.4,"confidence":0.69481325,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14525564014911652},{"word":"tech","start":32.4,"end":32.72,"confidence":0.9980768,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.12245182693004608},{"word":"support","start":32.72,"end":32.96,"confidence":0.81963706,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":-0.11856941878795624},{"word":"you","start":32.96,"end":33.12,"confidence":0.9992841,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.11374536156654358},{"word":"need","start":33.12,"end":33.44,"confidence":0.99947065,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.12167851626873016},{"word":"to","start":33.44,"end":33.52,"confidence":0.9991248,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1231703758239746},{"word":"call","start":33.52,"end":34.02,"confidence":0.999742,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.12405622005462646},{"word":"the","start":34.72,"end":34.96,"confidence":0.83946455,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12550637125968933},{"word":"accounts","start":34.96,"end":35.44,"confidence":0.8943836,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":-0.13047534227371216},{"word":"team","start":35.44,"end":35.94,"confidence":0.9601525,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.09973539412021636},{"word":"yes","start":37.36,"end":37.68,"confidence":0.7566242,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.025810522958636284},{"word":"so","start":37.68,"end":38.18,"confidence":0.9612754,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04286719486117363},{"word":"yeah","start":39.04,"end":39.36,"confidence":0.99198127,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.07066792994737625},{"word":"but","start":39.36,"end":39.6,"confidence":0.9992219,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.11991839855909348},{"word":"i","start":39.6,"end":39.68,"confidence":0.9957688,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2173790782690048},{"word":"think","start":39.68,"end":39.92,"confidence":0.72730505,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.2252402156591415},{"word":"it","start":39.92,"end":40.0,"confidence":0.7121242,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.26034045219421387},{"word":"just","start":40.0,"end":40.32,"confidence":0.74587786,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2542170584201813},{"word":"they","start":40.56,"end":40.72,"confidence":0.6728401,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.3250912129878998},{"word":"must","start":40.72,"end":40.96,"confidence":0.99444443,"punctuated_word":"must","sentiment":"negative","sentiment_score":-0.4893817007541657},{"word":"be","start":40.96,"end":41.12,"confidence":0.9922611,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.4686371982097626},{"word":"busy","start":41.12,"end":41.44,"confidence":0.8190705,"punctuated_word":"busy,","sentiment":"negative","sentiment_score":-0.44529521465301514},{"word":"so","start":41.44,"end":41.760002,"confidence":0.99653935,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.3228514492511749},{"word":"put","start":41.760002,"end":42.0,"confidence":0.3020309,"punctuated_word":"put","sentiment":"negative","sentiment_score":-0.3942003846168518},{"word":"probably","start":42.08,"end":42.4,"confidence":0.9445897,"punctuated_word":"probably","sentiment":"negative","sentiment_score":-0.386102557182312},{"word":"would've","start":42.4,"end":42.9,"confidence":0.74350613,"punctuated_word":"would've","sentiment":"negative","sentiment_score":-0.36037224531173706},{"word":"come","start":43.12,"end":43.28,"confidence":0.98016375,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.24444638192653656},{"word":"across","start":43.28,"end":43.6,"confidence":0.9994985,"punctuated_word":"across","sentiment":"neutral","sentiment_score":-0.19003386795520785},{"word":"to","start":43.6,"end":43.760002,"confidence":0.8780561,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3004190921783447},{"word":"us","start":43.760002,"end":43.84,"confidence":0.9928423,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.2073211818933487},{"word":"what","start":43.84,"end":44.08,"confidence":0.99935836,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.07023181766271591},{"word":"time","start":44.08,"end":44.32,"confidence":0.9998627,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.04927167296409607},{"word":"is","start":44.32,"end":44.48,"confidence":0.9996227,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06055179238319397},{"word":"it","start":44.48,"end":44.72,"confidence":0.9880153,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.0600874200463295},{"word":"05:00","start":44.72,"end":45.46,"confidence":0.95855284,"punctuated_word":"05:00?","sentiment":"neutral","sentiment_score":-0.03556446731090546},{"word":"nash","start":46.105003,"end":46.605003,"confidence":0.7587544,"punctuated_word":"Nash,","sentiment":"neutral","sentiment_score":-0.08287206292152405},{"word":"give","start":46.905003,"end":47.145,"confidence":0.99701786,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.10176531225442886},{"word":"her","start":47.145,"end":47.305,"confidence":0.9663815,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.10457001626491548},{"word":"a","start":47.305,"end":47.385002,"confidence":0.9875408,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1088089644908905},{"word":"call","start":47.385002,"end":47.545002,"confidence":0.99968445,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.08641568571329117},{"word":"in","start":47.545002,"end":47.785004,"confidence":0.9988844,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0688469260931015},{"word":"about","start":47.785004,"end":48.025,"confidence":0.995469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.10300667583942412},{"word":"another","start":48.025,"end":48.345,"confidence":0.99897015,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.09079428762197496},{"word":"fifteen","start":48.345,"end":48.745003,"confidence":0.996567,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":-0.09519467502832411},{"word":"minutes","start":48.745003,"end":49.245003,"confidence":0.99852455,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":-0.05949760228395462},{"word":"alright","start":51.065002,"end":51.545002,"confidence":0.9843371,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2557227909564972},{"word":"thank","start":51.545002,"end":51.865,"confidence":0.99929726,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5626863241195679},{"word":"you","start":51.865,"end":52.365,"confidence":0.9998008,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4761993885040283},{"word":"bye","start":53.225002,"end":53.725002,"confidence":0.99094045,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.268968403339386}],"paragraphs":{"transcript":"\nGood afternoon. Nate Town. Hello, my name. How are you? Yep.\n\nI'm sorry. You're thinking about disconnecting? Or well, you you come across the tech support. You need to call the accounts team. Yes.\n\nSo yeah. But I think it just they must be busy, so put probably would've come across to us. What time is it? 05:00? Nash, give her a call in about another fifteen minutes.\n\nAlright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.28,"sentiment":"neutral","sentiment_score":0.2777912765741348},{"text":"Nate Town.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.13552551716566086},{"text":"Hello, my name.","start":6.08,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.15530183911323547},{"text":"How are you?","start":6.7999997,"end":7.62,"sentiment":"neutral","sentiment_score":0.17821107804775238},{"text":"Yep.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.015826836228370667}],"sentiment":"neutral","sentiment_score":0.16754537956281143,"num_words":11,"start":0.56,"end":12.0199995},{"sentences":[{"text":"I'm sorry.","start":22.985,"end":23.724998,"sentiment":"neutral","sentiment_score":-0.14403679966926575},{"text":"You're thinking about disconnecting?","start":24.105,"end":25.645,"sentiment":"neutral","sentiment_score":-0.12783396616578102},{"text":"Or well, you you come across the tech support.","start":25.865,"end":32.96,"sentiment":"neutral","sentiment_score":-0.10779298510816362},{"text":"You need to call the accounts team.","start":32.96,"end":35.94,"sentiment":"neutral","sentiment_score":-0.11976679733821324},{"text":"Yes.","start":37.36,"end":37.68,"sentiment":"neutral","sentiment_score":-0.025810522958636284}],"sentiment":"neutral","sentiment_score":-0.11450975801309814,"num_words":23,"start":22.985,"end":37.68},{"sentences":[{"text":"So yeah.","start":37.68,"end":39.36,"sentiment":"neutral","sentiment_score":-0.05676756240427494},{"text":"But I think it just they must be busy, so put probably would've come across to us.","start":39.36,"end":43.84,"sentiment":"neutral","sentiment_score":-0.3065439817659995},{"text":"What time is it?","start":43.84,"end":44.72,"sentiment":"neutral","sentiment_score":-0.06003567576408386},{"text":"05:00?","start":44.72,"end":45.46,"sentiment":"neutral","sentiment_score":-0.03556446731090546},{"text":"Nash, give her a call in about another fifteen minutes.","start":46.105003,"end":49.245003,"sentiment":"neutral","sentiment_score":-0.09017722085118293}],"sentiment":"neutral","sentiment_score":-0.19124300569734154,"num_words":34,"start":37.68,"end":49.245003},{"sentences":[{"text":"Alright.","start":51.065002,"end":51.545002,"sentiment":"neutral","sentiment_score":0.2557227909564972},{"text":"Thank you.","start":51.545002,"end":52.365,"sentiment":"positive","sentiment_score":0.5194428563117981},{"text":"Bye.","start":53.225002,"end":53.725002,"sentiment":"neutral","sentiment_score":0.268968403339386}],"sentiment":"positive","sentiment_score":0.39089422672986984,"num_words":4,"start":51.065002,"end":53.725002}]}}]},{"alternatives":[{"transcript":"Hi. Good afternoon. This is Marlon. This I'm giving a tip. I'm just calling to inquire regarding my airtight plan. Just want to check if I want to disconnect this. What would be the terms for disconnection? Disconnecting. Yeah. Oh, yeah. I was calling the accounts team. I don't know. Okay. We'll do that. Thank you. Thanks. Bye.","confidence":0.98600686,"words":[{"word":"hi","start":3.1999998,"end":3.52,"confidence":0.9975908,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2119428515434265},{"word":"good","start":3.52,"end":3.76,"confidence":0.99883753,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3647010326385498},{"word":"afternoon","start":3.76,"end":4.16,"confidence":0.9990709,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2687106728553772},{"word":"this","start":4.16,"end":4.3199997,"confidence":0.997445,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.21747100353240967},{"word":"is","start":4.3199997,"end":4.48,"confidence":0.9832386,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2196355164051056},{"word":"marlon","start":4.48,"end":4.98,"confidence":0.93538445,"punctuated_word":"Marlon.","sentiment":"neutral","sentiment_score":0.18961861729621887},{"word":"this","start":6.72,"end":7.22,"confidence":0.47207603,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1855798065662384},{"word":"i'm","start":7.68,"end":7.9199996,"confidence":0.64608073,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03283824026584625},{"word":"giving","start":7.9199996,"end":8.24,"confidence":0.2248605,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.03861556202173233},{"word":"a","start":8.24,"end":8.32,"confidence":0.7288968,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03304869681596756},{"word":"tip","start":8.32,"end":8.639999,"confidence":0.59347004,"punctuated_word":"tip.","sentiment":"neutral","sentiment_score":0.035930994898080826},{"word":"i'm","start":8.639999,"end":8.88,"confidence":0.98600686,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.029811367392539975},{"word":"just","start":8.88,"end":9.2,"confidence":0.99924433,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0383387953042984},{"word":"calling","start":9.2,"end":9.5199995,"confidence":0.99931645,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.03813200071454048},{"word":"to","start":9.5199995,"end":9.679999,"confidence":0.9954448,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05089877545833587},{"word":"inquire","start":9.679999,"end":10.08,"confidence":0.9661419,"punctuated_word":"inquire","sentiment":"neutral","sentiment_score":0.04939860850572586},{"word":"regarding","start":10.08,"end":10.559999,"confidence":0.9971788,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.03366793692111969},{"word":"my","start":10.559999,"end":11.059999,"confidence":0.999009,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05190711468458176},{"word":"airtight","start":11.36,"end":11.84,"confidence":0.72045803,"punctuated_word":"airtight","sentiment":"neutral","sentiment_score":0.03628326579928398},{"word":"plan","start":11.84,"end":12.34,"confidence":0.90956426,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.02229081839323044},{"word":"just","start":14.264999,"end":14.585,"confidence":0.929644,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.043791741132736206},{"word":"want","start":14.585,"end":14.825,"confidence":0.97323114,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.032748401165008545},{"word":"to","start":14.825,"end":14.985,"confidence":0.9994168,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.031485892832279205},{"word":"check","start":14.985,"end":15.385,"confidence":0.9998913,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.031108880415558815},{"word":"if","start":15.385,"end":15.625,"confidence":0.9978516,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06813915073871613},{"word":"i","start":15.625,"end":15.785,"confidence":0.9996824,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0798453837633133},{"word":"want","start":15.785,"end":16.025,"confidence":0.99954695,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.08678216487169266},{"word":"to","start":16.025,"end":16.525,"confidence":0.9994555,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0668473169207573},{"word":"disconnect","start":16.664999,"end":17.164999,"confidence":0.999762,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.10101934522390366},{"word":"this","start":17.225,"end":17.545,"confidence":0.7934778,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.0967053547501564},{"word":"what","start":17.545,"end":17.785,"confidence":0.97150326,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.06939090043306351},{"word":"would","start":17.785,"end":18.025,"confidence":0.54214025,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.07940001785755157},{"word":"be","start":18.025,"end":18.525,"confidence":0.9856163,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0663326233625412},{"word":"the","start":18.825,"end":19.145,"confidence":0.98551977,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.062368571758270264},{"word":"terms","start":19.145,"end":19.625,"confidence":0.962387,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":-0.06770211458206177},{"word":"for","start":19.625,"end":19.945,"confidence":0.9992963,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06429555267095566},{"word":"disconnection","start":19.945,"end":20.445,"confidence":0.9273312,"punctuated_word":"disconnection?","sentiment":"neutral","sentiment_score":-0.08371512591838837},{"word":"disconnecting","start":26.744999,"end":27.244999,"confidence":0.86442393,"punctuated_word":"Disconnecting.","sentiment":"neutral","sentiment_score":-0.1295187920331955},{"word":"yeah","start":27.625,"end":28.125,"confidence":0.9802345,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07184258103370667},{"word":"oh","start":36.69,"end":36.93,"confidence":0.8913845,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0490359403192997},{"word":"yeah","start":36.93,"end":37.17,"confidence":0.97071904,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.03790900483727455},{"word":"i","start":37.17,"end":37.25,"confidence":0.9988741,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03213133662939072},{"word":"was","start":37.25,"end":37.49,"confidence":0.9998927,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.031068669632077217},{"word":"calling","start":37.49,"end":37.73,"confidence":0.9994972,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.03491972014307976},{"word":"the","start":37.73,"end":37.97,"confidence":0.99407864,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05176078900694847},{"word":"accounts","start":37.97,"end":38.45,"confidence":0.9265754,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":-0.05366232991218567},{"word":"team","start":38.45,"end":38.95,"confidence":0.9905644,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.05561261251568794},{"word":"i","start":39.57,"end":39.73,"confidence":0.99826163,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2216191589832306},{"word":"don't","start":39.73,"end":39.97,"confidence":0.99953365,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1720133125782013},{"word":"know","start":39.97,"end":40.47,"confidence":0.99856067,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.257978618144989},{"word":"okay","start":50.175,"end":50.655,"confidence":0.94257337,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05332794040441513},{"word":"we'll","start":50.655,"end":50.895,"confidence":0.75123304,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.07704373449087143},{"word":"do","start":50.895,"end":51.055,"confidence":0.99982053,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.08108261972665787},{"word":"that","start":51.055,"end":51.555,"confidence":0.9998429,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.0801159217953682},{"word":"thank","start":52.254997,"end":52.575,"confidence":0.99754864,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5231984257698059},{"word":"you","start":52.575,"end":52.895,"confidence":0.99929553,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5077371597290039},{"word":"thanks","start":52.895,"end":53.395,"confidence":0.9820372,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4349607825279236},{"word":"bye","start":53.455,"end":53.955,"confidence":0.981413,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11459024250507356}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Marlon. This I'm giving a tip. I'm just calling to inquire regarding my airtight plan.\n\nJust want to check if I want to disconnect this. What would be the terms for disconnection? Disconnecting. Yeah. Oh, yeah.\n\nI was calling the accounts team. I don't know. Okay. We'll do that. Thank you.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.2119428515434265},{"text":"Good afternoon.","start":3.52,"end":4.16,"sentiment":"neutral","sentiment_score":0.3167058527469635},{"text":"This is Marlon.","start":4.16,"end":4.98,"sentiment":"neutral","sentiment_score":0.20890837907791138},{"text":"This I'm giving a tip.","start":6.72,"end":8.639999,"sentiment":"neutral","sentiment_score":0.06520266011357308},{"text":"I'm just calling to inquire regarding my airtight plan.","start":8.639999,"end":12.34,"sentiment":"neutral","sentiment_score":0.03896985368596183}],"sentiment":"neutral","sentiment_score":0.10744108390063048,"num_words":20,"start":3.1999998,"end":12.34},{"sentences":[{"text":"Just want to check if I want to disconnect this.","start":14.264999,"end":17.545,"sentiment":"neutral","sentiment_score":-0.06384736318141222},{"text":"What would be the terms for disconnection?","start":17.545,"end":20.445,"sentiment":"neutral","sentiment_score":-0.07045784379754748},{"text":"Disconnecting.","start":26.744999,"end":27.244999,"sentiment":"neutral","sentiment_score":-0.1295187920331955},{"text":"Yeah.","start":27.625,"end":28.125,"sentiment":"neutral","sentiment_score":-0.07184258103370667},{"text":"Oh, yeah.","start":36.69,"end":37.17,"sentiment":"neutral","sentiment_score":-0.043472472578287125}],"sentiment":"neutral","sentiment_score":-0.06761832650573481,"num_words":21,"start":14.264999,"end":37.17},{"sentences":[{"text":"I was calling the accounts team.","start":37.17,"end":38.95,"sentiment":"neutral","sentiment_score":-0.04319257630656163},{"text":"I don't know.","start":39.57,"end":40.47,"sentiment":"neutral","sentiment_score":-0.21720369656880698},{"text":"Okay.","start":50.175,"end":50.655,"sentiment":"neutral","sentiment_score":0.05332794040441513},{"text":"We'll do that.","start":50.655,"end":51.555,"sentiment":"neutral","sentiment_score":0.07941409200429916},{"text":"Thank you.","start":52.254997,"end":52.895,"sentiment":"positive","sentiment_score":0.5154677927494049}],"sentiment":"neutral","sentiment_score":0.027449283624688785,"num_words":15,"start":37.17,"end":52.895},{"sentences":[{"text":"Thanks.","start":52.895,"end":53.395,"sentiment":"positive","sentiment_score":0.4349607825279236},{"text":"Bye.","start":53.455,"end":53.955,"sentiment":"neutral","sentiment_score":0.11459024250507356}],"sentiment":"neutral","sentiment_score":0.27477551251649857,"num_words":2,"start":52.895,"end":53.955}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Nate Town.\n\nChannel 1: Hi. Good afternoon. This is Marlon.\n\nChannel 0: Hello, my name.\n\nChannel 1: This\n\nChannel 0: How are you?\n\nChannel 1: I'm giving a tip. I'm just calling to inquire regarding my airtight\n\nChannel 0: Yep.\n\nChannel 1: plan. Just want to check if I want to disconnect this. What would be the terms for disconnection?\n\nChannel 0: I'm sorry. You're thinking about disconnecting? Or\n\nChannel 1: Disconnecting. Yeah.\n\nChannel 0: well, you you come across the tech support. You need to call the accounts team.\n\nChannel 1: Oh, yeah. I was\n\nChannel 0: Yes.\n\nChannel 1: calling\n\nChannel 0: So\n\nChannel 1: the accounts team.\n\nChannel 0: yeah. But\n\nChannel 1: I\n\nChannel 0: I think\n\nChannel 1: don't\n\nChannel 0: it\n\nChannel 1: know.\n\nChannel 0: just they must be busy, so put probably would've come across to us. What time is it? 05:00? Nash, give her a call in about another fifteen minutes.\n\nChannel 1: Okay. We'll do that.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Thank you. Thanks.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.28,"sentiment":"neutral","sentiment_score":0.2777912765741348},{"text":"Nate Town.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.13552551716566086}],"sentiment":"neutral","sentiment_score":0.20665839686989784,"channel":0,"num_words":4,"start":0.56,"end":2.02},{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.2119428515434265},{"text":"Good afternoon.","start":3.52,"end":4.16,"sentiment":"neutral","sentiment_score":0.3167058527469635},{"text":"This is Marlon.","start":4.16,"end":4.98,"sentiment":"neutral","sentiment_score":0.20890837907791138}],"sentiment":"neutral","sentiment_score":0.24534661571184793,"channel":1,"num_words":6,"start":3.1999998,"end":4.98},{"sentences":[{"text":"Hello, my name.","start":6.08,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.15530183911323547}],"sentiment":"neutral","sentiment_score":0.15530183911323547,"channel":0,"num_words":3,"start":6.08,"end":6.7999997},{"sentences":[{"text":"This","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.1855798065662384}],"sentiment":"neutral","sentiment_score":0.1855798065662384,"channel":1,"num_words":1,"start":6.72,"end":7.22},{"sentences":[{"text":"How are you?","start":6.7999997,"end":7.62,"sentiment":"neutral","sentiment_score":0.17821107804775238}],"sentiment":"neutral","sentiment_score":0.17821107804775238,"channel":0,"num_words":3,"start":6.7999997,"end":7.62},{"sentences":[{"text":"I'm giving a tip.","start":7.68,"end":8.639999,"sentiment":"neutral","sentiment_score":0.03510837350040674},{"text":"I'm just calling to inquire regarding my airtight","start":8.639999,"end":11.84,"sentiment":"neutral","sentiment_score":0.04105473309755325}],"sentiment":"neutral","sentiment_score":0.03907261323183775,"channel":1,"num_words":12,"start":7.68,"end":11.84},{"sentences":[{"text":"Yep.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.015826836228370667}],"sentiment":"neutral","sentiment_score":0.015826836228370667,"channel":0,"num_words":1,"start":11.5199995,"end":12.0199995},{"sentences":[{"text":"plan.","start":11.84,"end":12.34,"sentiment":"neutral","sentiment_score":0.02229081839323044},{"text":"Just want to check if I want to disconnect this.","start":14.264999,"end":17.545,"sentiment":"neutral","sentiment_score":-0.06384736318141222},{"text":"What would be the terms for disconnection?","start":17.545,"end":20.445,"sentiment":"neutral","sentiment_score":-0.07045784379754748}],"sentiment":"neutral","sentiment_score":-0.06163265111131801,"channel":1,"num_words":18,"start":11.84,"end":20.445},{"sentences":[{"text":"I'm sorry.","start":22.985,"end":23.724998,"sentiment":"neutral","sentiment_score":-0.14403679966926575},{"text":"You're thinking about disconnecting?","start":24.105,"end":25.645,"sentiment":"neutral","sentiment_score":-0.12783396616578102},{"text":"Or","start":25.865,"end":26.105,"sentiment":"neutral","sentiment_score":-0.1015719324350357}],"sentiment":"neutral","sentiment_score":-0.12871162806238448,"channel":0,"num_words":7,"start":22.985,"end":26.105},{"sentences":[{"text":"Disconnecting.","start":26.744999,"end":27.244999,"sentiment":"neutral","sentiment_score":-0.1295187920331955},{"text":"Yeah.","start":27.625,"end":28.125,"sentiment":"neutral","sentiment_score":-0.07184258103370667}],"sentiment":"neutral","sentiment_score":-0.10068068653345108,"channel":1,"num_words":2,"start":26.744999,"end":28.125},{"sentences":[{"text":"well, you you come across the tech support.","start":31.04,"end":32.96,"sentiment":"neutral","sentiment_score":-0.10857061669230461},{"text":"You need to call the accounts team.","start":32.96,"end":35.94,"sentiment":"neutral","sentiment_score":-0.11976679733821324}],"sentiment":"neutral","sentiment_score":-0.11379550099372863,"channel":0,"num_words":15,"start":31.04,"end":35.94},{"sentences":[{"text":"Oh, yeah.","start":36.69,"end":37.17,"sentiment":"neutral","sentiment_score":-0.043472472578287125},{"text":"I was","start":37.17,"end":37.49,"sentiment":"neutral","sentiment_score":-0.03160000313073397}],"sentiment":"neutral","sentiment_score":-0.037536237854510546,"channel":1,"num_words":4,"start":36.69,"end":37.49},{"sentences":[{"text":"Yes.","start":37.36,"end":37.68,"sentiment":"neutral","sentiment_score":-0.025810522958636284}],"sentiment":"neutral","sentiment_score":-0.025810522958636284,"channel":0,"num_words":1,"start":37.36,"end":37.68},{"sentences":[{"text":"calling","start":37.49,"end":37.73,"sentiment":"neutral","sentiment_score":-0.03491972014307976}],"sentiment":"neutral","sentiment_score":-0.03491972014307976,"channel":1,"num_words":1,"start":37.49,"end":37.73},{"sentences":[{"text":"So","start":37.68,"end":38.18,"sentiment":"neutral","sentiment_score":-0.04286719486117363}],"sentiment":"neutral","sentiment_score":-0.04286719486117363,"channel":0,"num_words":1,"start":37.68,"end":38.18},{"sentences":[{"text":"the accounts team.","start":37.73,"end":38.95,"sentiment":"neutral","sentiment_score":-0.053678577144940696}],"sentiment":"neutral","sentiment_score":-0.053678577144940696,"channel":1,"num_words":3,"start":37.73,"end":38.95},{"sentences":[{"text":"yeah.","start":39.04,"end":39.36,"sentiment":"neutral","sentiment_score":-0.07066792994737625},{"text":"But","start":39.36,"end":39.6,"sentiment":"neutral","sentiment_score":-0.11991839855909348}],"sentiment":"neutral","sentiment_score":-0.09529316425323486,"channel":0,"num_words":2,"start":39.04,"end":39.6},{"sentences":[{"text":"I","start":39.57,"end":39.73,"sentiment":"neutral","sentiment_score":-0.2216191589832306}],"sentiment":"neutral","sentiment_score":-0.2216191589832306,"channel":1,"num_words":1,"start":39.57,"end":39.73},{"sentences":[{"text":"I think","start":39.6,"end":39.92,"sentiment":"neutral","sentiment_score":-0.22130964696407315}],"sentiment":"neutral","sentiment_score":-0.22130964696407315,"channel":0,"num_words":2,"start":39.6,"end":39.92},{"sentences":[{"text":"don't","start":39.73,"end":39.97,"sentiment":"neutral","sentiment_score":-0.1720133125782013}],"sentiment":"neutral","sentiment_score":-0.1720133125782013,"channel":1,"num_words":1,"start":39.73,"end":39.97},{"sentences":[{"text":"it","start":39.92,"end":40.0,"sentiment":"neutral","sentiment_score":-0.26034045219421387}],"sentiment":"neutral","sentiment_score":-0.26034045219421387,"channel":0,"num_words":1,"start":39.92,"end":40.0},{"sentences":[{"text":"know.","start":39.97,"end":40.47,"sentiment":"neutral","sentiment_score":-0.257978618144989}],"sentiment":"neutral","sentiment_score":-0.257978618144989,"channel":1,"num_words":1,"start":39.97,"end":40.47},{"sentences":[{"text":"just they must be busy, so put probably would've come across to us.","start":40.0,"end":43.84,"sentiment":"negative","sentiment_score":-0.3375668881031183},{"text":"What time is it?","start":43.84,"end":44.72,"sentiment":"neutral","sentiment_score":-0.06003567576408386},{"text":"05:00?","start":44.72,"end":45.46,"sentiment":"neutral","sentiment_score":-0.03556446731090546},{"text":"Nash, give her a call in about another fifteen minutes.","start":46.105003,"end":49.245003,"sentiment":"neutral","sentiment_score":-0.09017722085118293}],"sentiment":"neutral","sentiment_score":-0.19878031872212887,"channel":0,"num_words":28,"start":40.0,"end":49.245003},{"sentences":[{"text":"Okay.","start":50.175,"end":50.655,"sentiment":"neutral","sentiment_score":0.05332794040441513},{"text":"We'll do that.","start":50.655,"end":51.555,"sentiment":"neutral","sentiment_score":0.07941409200429916}],"sentiment":"neutral","sentiment_score":0.07289255410432816,"channel":1,"num_words":4,"start":50.175,"end":51.555},{"sentences":[{"text":"Alright.","start":51.065002,"end":51.545002,"sentiment":"neutral","sentiment_score":0.2557227909564972},{"text":"Thank you.","start":51.545002,"end":52.365,"sentiment":"positive","sentiment_score":0.5194428563117981}],"sentiment":"positive","sentiment_score":0.43153616786003113,"channel":0,"num_words":3,"start":51.065002,"end":52.365},{"sentences":[{"text":"Thank you.","start":52.254997,"end":52.895,"sentiment":"positive","sentiment_score":0.5154677927494049},{"text":"Thanks.","start":52.895,"end":53.395,"sentiment":"positive","sentiment_score":0.4349607825279236}],"sentiment":"positive","sentiment_score":0.4886321226755778,"channel":1,"num_words":3,"start":52.254997,"end":53.395},{"sentences":[{"text":"Bye.","start":53.225002,"end":53.725002,"sentiment":"neutral","sentiment_score":0.268968403339386}],"sentiment":"neutral","sentiment_score":0.268968403339386,"channel":0,"num_words":1,"start":53.225002,"end":53.725002},{"sentences":[{"text":"Bye.","start":53.455,"end":53.955,"sentiment":"neutral","sentiment_score":0.11459024250507356}],"sentiment":"neutral","sentiment_score":0.11459024250507356,"channel":1,"num_words":1,"start":53.455,"end":53.955}]},"summary":{"result":"success","short":"A customer named Marlon calls to inquire about his airtight plan and asks about disconnection terms. He is directed to call the accounts team and is told to wait for a call from the team. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"I'm just calling to inquire regarding my airtight Yep. plan.","start_word":21,"end_word":30,"intents":[{"intent":"Inquire about air tight yep plan","confidence_score":0.5268736}]},{"text":"Just want to check if I want to disconnect this. What would be the terms for disconnection? I'm sorry.","start_word":31,"end_word":49,"intents":[{"intent":"Disconnect plan","confidence_score":0.14480385}]},{"text":"well, you you come across the tech support. You need to call the accounts team. Oh, yeah.","start_word":57,"end_word":73,"intents":[{"intent":"Call accounts team","confidence_score":0.19110653}]},{"text":"05:00? Nash, give her a call in about another fifteen minutes. Okay.","start_word":107,"end_word":118,"intents":[{"intent":"Schedule call","confidence_score":0.6379815}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Nate Town. Hi. Good afternoon. This is Marlon. Hello, my name. This How are you? I'm giving a tip. I'm just calling to inquire regarding my airtight Yep. plan. Just want to check if I want to disconnect this. What would be the terms for disconnection? I'm sorry. You're thinking about disconnecting? Or Disconnecting. Yeah. well, you you come across the tech support. You need to call the accounts team. Oh, yeah. I was Yes. calling So the accounts team. yeah. But I I think don't it know.","start_word":0,"end_word":89,"sentiment":"neutral","sentiment_score":-0.01703580655157566},{"text":"just they must be busy, so put probably would've come across to us.","start_word":90,"end_word":102,"sentiment":"negative","sentiment_score":-0.338925302028656},{"text":"What time is it? 05:00? Nash, give her a call in about another fifteen minutes. Okay. We'll do that. Alright.","start_word":103,"end_word":122,"sentiment":"neutral","sentiment_score":-0.009765912778675556},{"text":"Thank you. Thank you. Thanks.","start_word":123,"end_word":127,"sentiment":"positive","sentiment_score":0.4904599189758301},{"text":"Bye. Bye.","start_word":128,"end_word":129,"sentiment":"neutral","sentiment_score":0.2112722396850586}],"average":{"sentiment":"neutral","sentiment_score":-0.016026602590025352}}}}