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If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.038085632026195526},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":4.98,"sentiment":"neutral","sentiment_score":0.013646528823301196},{"text":"Thanks, Amira.","start":19.025,"end":20.005001,"sentiment":"positive","sentiment_score":0.530502438545227},{"text":"Please stay on the line.","start":20.385,"end":22.005001,"sentiment":"neutral","sentiment_score":0.007096727937459943},{"text":"I'm sorry.","start":43.555,"end":44.274998,"sentiment":"neutral","sentiment_score":-0.27463822066783905}],"sentiment":"neutral","sentiment_score":0.030909314178503476,"num_words":26,"start":0.24,"end":44.274998},{"sentences":[{"text":"This person is not available.","start":44.274998,"end":45.895,"sentiment":"negative","sentiment_score":-0.3760607123374939},{"text":"If you would like to leave an additional message, please reply after the tone.","start":46.274998,"end":50.215,"sentiment":"neutral","sentiment_score":-0.17559700033494405}],"sentiment":"neutral","sentiment_score":-0.22835060875666768,"num_words":19,"start":44.274998,"end":50.215}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi, Liz. This is Amira calling from DataCleanForce.\n\nChannel 1: Thanks, Amira. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi. This is Amira from Gutter Clean Forest. You recently inquired about our gutter cleaning service. So I'm just calling to get a few details and see how we can help you. And, we've already sent you your final code into your email.\n\nSo if you have time, can you check it and, provide your address? Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.038085632026195526},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":4.98,"sentiment":"neutral","sentiment_score":0.013646528823301196}],"sentiment":"neutral","sentiment_score":0.015084123129353803,"channel":1,"num_words":17,"start":0.24,"end":4.98},{"sentences":[{"text":"Hi, Liz.","start":7.7599998,"end":8.72,"sentiment":"neutral","sentiment_score":0.09824515879154205},{"text":"This is Amira calling from DataCleanForce.","start":8.72,"end":10.9,"sentiment":"neutral","sentiment_score":0.1318481390674909}],"sentiment":"neutral","sentiment_score":0.12344739399850368,"channel":0,"num_words":8,"start":7.7599998,"end":10.9},{"sentences":[{"text":"Thanks, Amira.","start":19.025,"end":20.005001,"sentiment":"positive","sentiment_score":0.530502438545227},{"text":"Please stay on the line.","start":20.385,"end":22.005001,"sentiment":"neutral","sentiment_score":0.007096727937459943},{"text":"I'm sorry.","start":43.555,"end":44.274998,"sentiment":"neutral","sentiment_score":-0.27463822066783905},{"text":"This person is not available.","start":44.274998,"end":45.895,"sentiment":"negative","sentiment_score":-0.3760607123374939},{"text":"If you would like to leave an additional message, please reply after the tone.","start":46.274998,"end":50.215,"sentiment":"neutral","sentiment_score":-0.17559700033494405}],"sentiment":"neutral","sentiment_score":-0.1354089103905218,"channel":1,"num_words":28,"start":19.025,"end":50.215},{"sentences":[{"text":"Hi.","start":52.434998,"end":52.754997,"sentiment":"neutral","sentiment_score":0.09115712344646454},{"text":"This is Amira from Gutter Clean Forest.","start":52.754997,"end":55.094997,"sentiment":"neutral","sentiment_score":0.1261127878512655},{"text":"You recently inquired about our gutter cleaning service.","start":55.394997,"end":58.375,"sentiment":"neutral","sentiment_score":0.15868956316262484},{"text":"So I'm just calling to get a few details and see how we can help you.","start":58.434998,"end":62.64,"sentiment":"neutral","sentiment_score":0.25955722481012344},{"text":"And, we've already sent you your final code into your email.","start":63.2,"end":68.42,"sentiment":"neutral","sentiment_score":0.12372770431366834}],"sentiment":"neutral","sentiment_score":0.18040426716554997,"channel":0,"num_words":43,"start":52.434998,"end":68.42},{"sentences":[{"text":"So if you have time, can you check it and, provide your address?","start":68.479996,"end":74.9,"sentiment":"neutral","sentiment_score":0.0854528835759713},{"text":"Thank you so much.","start":74.96,"end":76.02,"sentiment":"positive","sentiment_score":0.5139650404453278}],"sentiment":"neutral","sentiment_score":0.1862792734275846,"channel":0,"num_words":17,"start":68.479996,"end":76.02}]},"summary":{"result":"success","short":"The representative from DataCleanForce, Amira, calls the customer, Liz, to follow up on her inquiry about their gutter cleaning service. Amira informs Liz that she has already sent her the final code and asks her to confirm her address. Amira also mentions that they have already sent her the final code via email."},"intents":{"segments":[{"text":"This is Amira from Gutter Clean Forest. You recently inquired about our gutter cleaning service. So I'm just calling to get a few details and see how we can help you. And, we've already sent you your final code into your email. So if you have time, can you check it and, provide your address? Thank you so much.","start_word":54,"end_word":112,"intents":[{"intent":"Provide information","confidence_score":0.028134434}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi, Liz. This is Amira calling from DataCleanForce.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.06271310895681381},{"text":"Thanks, Amira.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.5135457515716553},{"text":"Please stay on the line. I'm sorry.","start_word":27,"end_word":33,"sentiment":"neutral","sentiment_score":-0.12505783140659332},{"text":"This person is not available.","start_word":34,"end_word":38,"sentiment":"negative","sentiment_score":-0.371137797832489},{"text":"If you would like to leave an additional message, please reply after the tone. Hi. This is Amira from Gutter Clean Forest. You recently inquired about our gutter cleaning service. So I'm just calling to get a few details and see how we can help you. And, we've already sent you your final code into your email. So if you have time, can you check it and, provide your address?","start_word":39,"end_word":108,"sentiment":"neutral","sentiment_score":0.09662719815969469},{"text":"Thank you so much.","start_word":109,"end_word":112,"sentiment":"positive","sentiment_score":0.5600551962852478}],"average":{"sentiment":"neutral","sentiment_score":0.08527125120162964}}}}