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I just got a missed call from you. So one for the Internet. What was the phase four? Hello? Oh, what did you say for the when I missed the payment? It's it was the the Internet. Yeah? Yeah. Yeah. I'll have a look. Yeah. It should be also, like, the deducted every month. Yeah. Oh, yeah. I'll have a look and then I'll I'll I'll maybe I'll pay today then. I'll have a look. Yeah. Yeah. Yeah. That's good. Yep. Yep. Thanks. 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I just got a missed call from you. So one for the Internet. What was the phase four? Hello?\n\nOh, what did you say for the when I missed the payment? It's it was the the Internet. Yeah? Yeah. Yeah.\n\nI'll have a look. Yeah. It should be also, like, the deducted every month. Yeah. Oh, yeah.\n\nI'll have a look and then I'll I'll I'll maybe I'll pay today then. I'll have a look. Yeah. Yeah. Yeah.\n\nThat's good. Yep. Yep. Thanks. 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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I just got a missed call from you.\n\nChannel 0: Oh, thank you so much for giving us a callback. My name is Melissa. I'm from accounts. Am I speaking to Sun Yuwen Young? Hi.\n\nHow are you today? Oh, thank you so much for giving us a callback, mister San Yuan. We're just trying to check if you need any assistance to process your payment because we tried to process it because it's due yesterday, and it did not went through. We're just checking if you need to update your bar bank details or card details.\n\nChannel 1: So one for the Internet.\n\nChannel 0: Oh, I'm so sorry. You're cutting in and out. I can barely hear you. What is that again?\n\nChannel 1: What was the phase four? Hello?\n\nChannel 0: Yeah. I'm sorry. What is that again?\n\nChannel 1: Oh, what did you say for the when I missed the payment?\n\nChannel 0: Yeah. Your August invoice, it was due yesterday.\n\nChannel 1: It's it was\n\nChannel 0: And then\n\nChannel 1: the the Internet. Yeah?\n\nChannel 0: yes. Your Internet service, this is Airtel AU.\n\nChannel 1: Yeah. Yeah. I'll have a look. Yeah. It should be also, like, the deducted every month.\n\nChannel 0: Yeah. That's what I'm trying to say. We charge to process the payment. However,\n\nChannel 1: Yeah.\n\nChannel 0: it wouldn't mind.\n\nChannel 1: Oh,\n\nChannel 0: Let\n\nChannel 1: yeah.\n\nChannel 0: me\n\nChannel 1: I'll\n\nChannel 0: just\n\nChannel 1: have\n\nChannel 0: check.\n\nChannel 1: a look and then I'll I'll I'll maybe I'll pay today then. I'll\n\nChannel 0: Oh, sure.\n\nChannel 1: have a look.\n\nChannel 0: But you have if you need any assistance to update your payment method, just let us know. Okay?\n\nChannel 1: Yeah. Yeah. Yeah. That's\n\nChannel 0: Alright.\n\nChannel 1: good.\n\nChannel 0: Sure. Sure.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Thank\n\nChannel 1: Thanks.\n\nChannel 0: you so much.\n\nChannel 1: Bye.\n\nChannel 0: Yeah. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.23808565735816956},{"text":"Good afternoon.","start":0.96,"end":1.6999999,"sentiment":"positive","sentiment_score":0.40498295426368713},{"text":"This is Airtel accounts.","start":1.8399999,"end":3.3799999,"sentiment":"positive","sentiment_score":0.3695797547698021},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.3674733489751816}],"sentiment":"positive","sentiment_score":0.363939282985834,"channel":0,"num_words":13,"start":0.56,"end":5.14},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.048668839037418365},{"text":"I just got a missed call from 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The agent, Melissa, apologizes for the interruption and confirms that the payment was due the previous day. She suggests updating the payment method and promises to check if there is anything else they can help with."},"intents":{"segments":[{"text":"We're just trying to check if you need any assistance to process your payment because we tried to process it because it's due yesterday, and it did not went through. We're just checking if you need to update your bar bank details or card details. So one for the Internet.","start_word":64,"end_word":113,"intents":[{"intent":"Process payment","confidence_score":0.15756208}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23808565735816956},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.3714728355407715},{"text":"Hi. I just got a missed call from you.","start_word":13,"end_word":21,"sentiment":"neutral","sentiment_score":-0.016997050493955612},{"text":"Oh, thank you so much for giving us a callback.","start_word":22,"end_word":31,"sentiment":"positive","sentiment_score":0.47357410192489624},{"text":"My name is Melissa. I'm from accounts. Am I speaking to Sun Yuwen Young? Hi. How are you today?","start_word":32,"end_word":50,"sentiment":"neutral","sentiment_score":0.2224995195865631},{"text":"Oh, thank you so much for giving us a callback, mister San Yuan.","start_word":51,"end_word":63,"sentiment":"positive","sentiment_score":0.4067873954772949},{"text":"We're just trying to check if you need any assistance to process your payment because we tried to process it because it's due yesterday, and it did not went through. We're just checking if you need to update your bar bank details or card details. So one for the Internet. Oh, I'm so sorry.","start_word":64,"end_word":117,"sentiment":"neutral","sentiment_score":-0.0025006579235196114},{"text":"You're cutting in and out. I can barely hear you.","start_word":118,"end_word":127,"sentiment":"negative","sentiment_score":-0.35027554631233215},{"text":"What is that again? What was the phase four? Hello? Yeah. I'm sorry. What is that again? Oh, what did you say for the when I missed the payment? Yeah. Your August invoice, it was due yesterday. It's it was And then the the Internet. Yeah? yes. Your Internet service, this is Airtel AU. Yeah. Yeah. I'll have a look. Yeah. It should be also, like, the deducted every month. Yeah. That's what I'm trying to say. We charge to process the payment. However, Yeah. it wouldn't mind. Oh, Let yeah. me I'll just have check. a look and then I'll I'll I'll maybe I'll pay today then. I'll Oh, sure. have a look. But you have if you need any assistance to update your payment method, just let us know. Okay? Yeah. Yeah. Yeah. That's Alright. good. Sure. Sure. Yep. Yep.","start_word":128,"end_word":269,"sentiment":"neutral","sentiment_score":0.011195378378033638},{"text":"Thank Thanks. you so much.","start_word":270,"end_word":274,"sentiment":"positive","sentiment_score":0.4664703905582428},{"text":"Bye. Yeah. Bye bye.","start_word":275,"end_word":278,"sentiment":"neutral","sentiment_score":0.17738206684589386}],"average":{"sentiment":"neutral","sentiment_score":0.0708876088581677}}}}