{"metadata":{"transaction_key":"deprecated","request_id":"01a0fab4-cba3-7a13-827e-d72f5c0ba14b","sha256":"a08e87e89deac8e78eb77c1551b7bef5f747b7730b9a1d066db190a8ab5eaf49","created":"2026-10-02T03:42:28.757Z","duration":39.52794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":126,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":139,"output_tokens":139},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":139,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Melanie. My name is Mary, and I'm calling from Airtel. I'm just following up regarding the call yesterday regarding with the invoice that you received. For further information, I'd like to discuss it with you further. So if you receive this message, please don't hesitate to call us, and we'll be more than happy to assist. Thank you so much, and have a great day. Goodbye for now.","confidence":1.0,"words":[{"word":"hello","start":11.679999,"end":12.08,"confidence":0.9980469,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.06279762089252472},{"word":"melanie","start":12.08,"end":12.559999,"confidence":0.99365234,"punctuated_word":"Melanie.","sentiment":"neutral","sentiment_score":0.07640111446380615},{"word":"my","start":12.559999,"end":12.719999,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.09039543569087982},{"word":"name","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.09051936864852904},{"word":"is","start":12.88,"end":13.12,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10550032556056976},{"word":"mary","start":13.12,"end":13.44,"confidence":0.9716797,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.13746732473373413},{"word":"and","start":13.44,"end":13.679999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11527792364358902},{"word":"i'm","start":13.679999,"end":13.84,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1074134036898613},{"word":"calling","start":13.84,"end":14.16,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.07276682555675507},{"word":"from","start":14.16,"end":14.4,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10079851746559144},{"word":"airtel","start":14.4,"end":14.9,"confidence":0.9830322,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.08002947270870209},{"word":"i'm","start":15.28,"end":15.5199995,"confidence":0.9875488,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09545888006687164},{"word":"just","start":15.5199995,"end":15.915,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09768682718276978},{"word":"following","start":15.995,"end":16.315,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.09197787940502168},{"word":"up","start":16.315,"end":16.555,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.10199814289808272},{"word":"regarding","start":16.555,"end":17.055,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.07409150153398514},{"word":"the","start":17.195,"end":17.695,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09902046620845796},{"word":"call","start":18.155,"end":18.655,"confidence":0.57421875,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.06708669662475586},{"word":"yesterday","start":19.675,"end":20.175,"confidence":0.9404297,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":0.1428910195827484},{"word":"regarding","start":22.314999,"end":22.814999,"confidence":0.9370117,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.06924379616975784},{"word":"with","start":23.115,"end":23.615,"confidence":0.96240234,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08170507848262787},{"word":"the","start":23.755,"end":23.994999,"confidence":0.9604492,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07943928241729736},{"word":"invoice","start":23.994999,"end":24.314999,"confidence":0.6870117,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.07334762066602707},{"word":"that","start":24.314999,"end":24.474998,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08107011765241623},{"word":"you","start":24.474998,"end":24.635,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06801699101924896},{"word":"received","start":24.635,"end":25.135,"confidence":0.9980469,"punctuated_word":"received.","sentiment":"neutral","sentiment_score":0.050729237496852875},{"word":"for","start":25.515,"end":25.755001,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.025380082428455353},{"word":"further","start":25.755001,"end":26.075,"confidence":0.98095703,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.04109769314527512},{"word":"information","start":26.075,"end":26.575,"confidence":0.9975586,"punctuated_word":"information,","sentiment":"neutral","sentiment_score":0.043531566858291626},{"word":"i'd","start":26.715,"end":26.955,"confidence":1.0,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.11466970294713974},{"word":"like","start":26.955,"end":27.195,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.09412831813097},{"word":"to","start":27.195,"end":27.435,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10545329749584198},{"word":"discuss","start":27.435,"end":27.835,"confidence":1.0,"punctuated_word":"discuss","sentiment":"neutral","sentiment_score":0.13175858557224274},{"word":"it","start":27.835,"end":28.075,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09614192694425584},{"word":"with","start":28.075,"end":28.314999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12442134320735931},{"word":"you","start":28.314999,"end":28.555,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07039690762758255},{"word":"further","start":28.555,"end":28.955,"confidence":0.9802246,"punctuated_word":"further.","sentiment":"neutral","sentiment_score":0.12331436574459076},{"word":"so","start":28.955,"end":29.115,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1615743786096573},{"word":"if","start":29.115,"end":29.275,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1643344759941101},{"word":"you","start":29.275,"end":29.435,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14305071532726288},{"word":"receive","start":29.435,"end":29.835,"confidence":0.63964844,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.07459501922130585},{"word":"this","start":29.835,"end":29.994999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.10096221417188644},{"word":"message","start":29.994999,"end":30.494999,"confidence":1.0,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.07378758490085602},{"word":"please","start":30.942938,"end":31.262938,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.08615215122699738},{"word":"don't","start":31.262938,"end":31.422937,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.19690470397472384},{"word":"hesitate","start":31.422937,"end":31.742937,"confidence":0.99902344,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":0.23190557956695557},{"word":"to","start":31.742937,"end":31.982939,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2141796052455902},{"word":"call","start":31.982939,"end":32.22294,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.22397738695144653},{"word":"us","start":32.22294,"end":32.462936,"confidence":0.93530273,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":0.2173383831977844},{"word":"and","start":32.462936,"end":32.54294,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3676985800266266},{"word":"we'll","start":32.54294,"end":32.782936,"confidence":1.0,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.4318930506706238},{"word":"be","start":32.782936,"end":32.862938,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.46219614148139954},{"word":"more","start":32.862938,"end":33.10294,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.5160198211669922},{"word":"than","start":33.10294,"end":33.26294,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.5135383009910583},{"word":"happy","start":33.26294,"end":33.58294,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.5640480518341064},{"word":"to","start":33.58294,"end":33.74294,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5357017517089844},{"word":"assist","start":33.74294,"end":34.24294,"confidence":1.0,"punctuated_word":"assist.","sentiment":"positive","sentiment_score":0.4128021001815796},{"word":"thank","start":34.462936,"end":34.702938,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7566742300987244},{"word":"you","start":34.702938,"end":34.862938,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7754136323928833},{"word":"so","start":34.862938,"end":35.022938,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7990309596061707},{"word":"much","start":35.022938,"end":35.26294,"confidence":0.9885254,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.7759366035461426},{"word":"and","start":35.26294,"end":35.42294,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6823336482048035},{"word":"have","start":35.42294,"end":35.58294,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7261632680892944},{"word":"a","start":35.58294,"end":35.662937,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7562427520751953},{"word":"great","start":35.662937,"end":35.90294,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8159244656562805},{"word":"day","start":35.90294,"end":36.142937,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7307664155960083},{"word":"goodbye","start":36.142937,"end":36.462936,"confidence":0.9980469,"punctuated_word":"Goodbye","sentiment":"neutral","sentiment_score":0.03342300280928612},{"word":"for","start":36.462936,"end":36.702938,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0482812225818634},{"word":"now","start":36.702938,"end":37.202938,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.040746066719293594}],"paragraphs":{"transcript":"\nHello, Melanie. My name is Mary, and I'm calling from Airtel. I'm just following up regarding the call yesterday regarding with the invoice that you received. For further information, I'd like to discuss it with you further. So if you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.\n\nThank you so much, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hello, Melanie.","start":11.679999,"end":12.559999,"sentiment":"neutral","sentiment_score":0.06959936767816544},{"text":"My name is Mary, and I'm calling from Airtel.","start":12.559999,"end":14.9,"sentiment":"neutral","sentiment_score":0.10001873307757908},{"text":"I'm just following up regarding the call yesterday regarding with the invoice that you received.","start":15.28,"end":25.135,"sentiment":"neutral","sentiment_score":0.08491756916046142},{"text":"For further information, I'd like to discuss it with you further.","start":25.515,"end":28.955,"sentiment":"neutral","sentiment_score":0.08820852637290955},{"text":"So if you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.","start":28.955,"end":34.24294,"sentiment":"neutral","sentiment_score":0.28463299982249735}],"sentiment":"neutral","sentiment_score":0.157475169421288,"num_words":57,"start":11.679999,"end":34.24294},{"sentences":[{"text":"Thank you so much, and have a great day.","start":34.462936,"end":36.142937,"sentiment":"positive","sentiment_score":0.7576095528072782},{"text":"Goodbye for now.","start":36.142937,"end":37.202938,"sentiment":"neutral","sentiment_score":0.04081676403681437}],"sentiment":"positive","sentiment_score":0.5784113556146622,"num_words":12,"start":34.462936,"end":37.202938}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"your","start":0.08,"end":0.32,"confidence":0.9980469,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.4314670860767365},{"word":"call","start":0.32,"end":0.48,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.3962188959121704},{"word":"has","start":0.48,"end":0.71999997,"confidence":0.9980469,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.4283982813358307},{"word":"been","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.4365277588367462},{"word":"forwarded","start":0.88,"end":1.36,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.39111459255218506},{"word":"to","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.44613945484161377},{"word":"voice","start":1.52,"end":1.8399999,"confidence":0.9980469,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.5588305592536926},{"word":"mail","start":1.8399999,"end":2.32,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.46079450845718384},{"word":"the","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.41997286677360535},{"word":"person","start":2.48,"end":2.8799999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.46395936608314514},{"word":"you're","start":2.8799999,"end":3.12,"confidence":0.9941406,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.38908225297927856},{"word":"trying","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.386739581823349},{"word":"to","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4302048683166504},{"word":"reach","start":3.52,"end":3.9199998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.4247040450572967},{"word":"is","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.43693092465400696},{"word":"not","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4477916955947876},{"word":"available","start":4.24,"end":4.74,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4826339185237885},{"word":"at","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.1704106628894806},{"word":"the","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15194140374660492},{"word":"tone","start":5.2799997,"end":5.7599998,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.1394534707069397},{"word":"please","start":5.7599998,"end":6.16,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.19395889341831207},{"word":"record","start":6.16,"end":6.48,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.22742053866386416},{"word":"your","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19913525879383087},{"word":"message","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.1916450709104538},{"word":"when","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.13539579510688782},{"word":"you","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1639111042022705},{"word":"have","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13796120882034302},{"word":"finished","start":7.8399997,"end":8.32,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.10117308795452118},{"word":"recording","start":8.32,"end":8.82,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.1528705358505249},{"word":"you","start":8.96,"end":9.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1906302720308304},{"word":"may","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.16980865597724917},{"word":"hang","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.14868780970573425},{"word":"up","start":9.5199995,"end":10.0199995,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.17783275246620178}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.32,"sentiment":"negative","sentiment_score":-0.4436863921582699},{"text":"The person you're trying to reach is not available.","start":2.32,"end":4.74,"sentiment":"negative","sentiment_score":-0.4313355022006565},{"text":"At the tone, please record your message.","start":4.88,"end":7.14,"sentiment":"neutral","sentiment_score":-0.18199504273278372},{"text":"When you have finished recording, you may hang up.","start":7.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.15314124690161812}],"sentiment":"neutral","sentiment_score":-0.30556809631260956,"num_words":33,"start":0.08,"end":10.0199995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hello, Melanie. My name is Mary, and I'm calling from Airtel. I'm just following up regarding the call yesterday regarding with the invoice that you received. For further information, I'd like to discuss it with you further. So if you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.\n\nThank you so much, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.32,"sentiment":"negative","sentiment_score":-0.4436863921582699},{"text":"The person you're trying to reach is not available.","start":2.32,"end":4.74,"sentiment":"negative","sentiment_score":-0.4313355022006565},{"text":"At the tone, please record your message.","start":4.88,"end":7.14,"sentiment":"neutral","sentiment_score":-0.18199504273278372},{"text":"When you have finished recording, you may hang up.","start":7.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.15314124690161812}],"sentiment":"neutral","sentiment_score":-0.30556809631260956,"channel":1,"num_words":33,"start":0.08,"end":10.0199995},{"sentences":[{"text":"Hello, Melanie.","start":11.679999,"end":12.559999,"sentiment":"neutral","sentiment_score":0.06959936767816544},{"text":"My name is Mary, and I'm calling from Airtel.","start":12.559999,"end":14.9,"sentiment":"neutral","sentiment_score":0.10001873307757908},{"text":"I'm just following up regarding the call yesterday regarding with the invoice that you received.","start":15.28,"end":25.135,"sentiment":"neutral","sentiment_score":0.08491756916046142},{"text":"For further information, I'd like to discuss it with you further.","start":25.515,"end":28.955,"sentiment":"neutral","sentiment_score":0.08820852637290955},{"text":"So if you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.","start":28.955,"end":34.24294,"sentiment":"neutral","sentiment_score":0.28463299982249735}],"sentiment":"neutral","sentiment_score":0.157475169421288,"channel":0,"num_words":57,"start":11.679999,"end":34.24294},{"sentences":[{"text":"Thank you so much, and have a great day.","start":34.462936,"end":36.142937,"sentiment":"positive","sentiment_score":0.7576095528072782},{"text":"Goodbye for now.","start":36.142937,"end":37.202938,"sentiment":"neutral","sentiment_score":0.04081676403681437}],"sentiment":"positive","sentiment_score":0.5784113556146622,"channel":0,"num_words":12,"start":34.462936,"end":37.202938}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail, prompting the representative to leave a message for Melanie regarding an invoice she received. The representative offers further assistance and encourages Melanie to call if she needs help."},"intents":{"segments":[{"text":"Hello, Melanie. My name is Mary, and I'm calling from Airtel. I'm just following up regarding the call yesterday regarding with the invoice that you received. For further information, I'd like to discuss it with you further. So if you receive this message, please don't hesitate to call us, and we'll be more than happy to assist. Thank you so much, and have a great day. Goodbye for now.","start_word":33,"end_word":101,"intents":[{"intent":"Follow up","confidence_score":0.32266322}]},{"text":"For further information, I'd like to discuss it with you further.","start_word":59,"end_word":69,"intents":[{"intent":"Discuss call","confidence_score":0.013810317}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.4338281154632568},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hello, Melanie. My name is Mary, and I'm calling from Airtel. I'm just following up regarding the call yesterday regarding with the invoice that you received. For further information, I'd like to discuss it with you further. So if you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":17,"end_word":89,"sentiment":"neutral","sentiment_score":0.09168978035449982},{"text":"Thank you so much, and have a great day.","start_word":90,"end_word":98,"sentiment":"positive","sentiment_score":0.756786048412323},{"text":"Goodbye for now.","start_word":99,"end_word":101,"sentiment":"neutral","sentiment_score":0.04582517594099045}],"average":{"sentiment":"neutral","sentiment_score":0.06395289194669655}}}}