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Hello. Yes. Hello. Good afternoon.\n\nThis is Maureen from Ertow tech support. I just wanted to check-in regarding your concern about the family share plan that you're interested. Yeah. Mhmm. So just to confirm, just you want just one number only instead of two?\n\nMhmm. Mhmm. Both numbers. Okay. Mhmm.\n\nMhmm. Mhmm. Yeah. But you still need a boat number working. Right?\n\nMhmm. But more cheaper. Than mhmm. Okay. Okay.\n\nSo I already noted your concern. Is it okay if I give you a callback? I will just coordinate this to our back end team to confirm what is the best option for you regarding this. Mhmm. Yeah.\n\nCan you give me, like, thirty minutes? Yeah. Give you a callback. Okay. 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Married? Yeah. Mhmm. Yeah. So yeah. I mean, for my son yeah. We do have two seven numbers. The one is 10 g for $30 per per per month. My my son's one's 40 g, $45 per per month. So I would like to combine with the family one. So, yeah, I I want to find the cheapest solution to cover our mobile plan. So do you have the good suggestion any suggestions? Yeah. I mean, we have two numbers. So we still use the same number, but we want to use the family family service. I I I don't know if you understand my, yeah, my question or not. You mean, for example, for me, every month for my mobile plan, the 10 g, $30. For my son, 40 g, $45. So I want to confirm if you have a good solution. And also yeah. For example, for me and my son, we can combine one we can use one Internet. We can share Internet. Maybe for example, per month, 50 g, maybe the price is cheaper than current one. Yeah. Yeah. Yeah. Right. Yeah. This is key point. Yeah. Much cheaper. Yeah. Okay. So do I so how many how long do I need wait? I yeah. I mean, you will call me back short soon, or what time would you call me back? Okay. Okay. I got it. Yeah. Thank you. Bye. 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Married? Yeah. Mhmm. Yeah.\n\nSo yeah. I mean, for my son yeah. We do have two seven numbers. The one is 10 g for $30 per per per month. My my son's one's 40 g, $45 per per month.\n\nSo I would like to combine with the family one. So, yeah, I I want to find the cheapest solution to cover our mobile plan. So do you have the good suggestion any suggestions? Yeah. I mean, we have two numbers.\n\nSo we still use the same number, but we want to use the family family service. I I I don't know if you understand my, yeah, my question or not. You mean, for example, for me, every month for my mobile plan, the 10 g, $30. For my son, 40 g, $45. So I want to confirm if you have a good solution.\n\nAnd also yeah. For example, for me and my son, we can combine one we can use one Internet. We can share Internet. Maybe for example, per month, 50 g, maybe the price is cheaper than current one. Yeah.\n\nYeah. Yeah. Right. Yeah. This is key point.\n\nYeah. Much cheaper. Yeah. Okay. So do I so how many how long do I need wait?\n\nI yeah. I mean, you will call me back short soon, or what time would you call me back? Okay. Okay. I got it.\n\nYeah. Thank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.025854649022221565},{"text":"Married?","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.05892866849899292},{"text":"Yeah.","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":0.16084517538547516},{"text":"Mhmm.","start":19.855,"end":20.255001,"sentiment":"neutral","sentiment_score":0.03761899843811989},{"text":"Yeah.","start":20.255001,"end":20.755001,"sentiment":"neutral","sentiment_score":0.06936649233102798}],"sentiment":"neutral","sentiment_score":0.07052279673516751,"num_words":5,"start":2.8799999,"end":20.755001},{"sentences":[{"text":"So yeah.","start":21.055,"end":21.935001,"sentiment":"neutral","sentiment_score":0.06306999921798706},{"text":"I mean, for my son yeah.","start":21.935001,"end":25.535,"sentiment":"neutral","sentiment_score":0.06577254272997379},{"text":"We do have two seven 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Yes. Hello. Good afternoon. This is Maureen from Ertow tech support.\n\nChannel 1: Yeah.\n\nChannel 0: I just wanted to check-in regarding your concern about the family share plan that you're interested. Yeah.\n\nChannel 1: Mhmm. Yeah. So yeah. I mean, for my son yeah. We do have two seven numbers.\n\nThe one is 10 g for $30 per per per month. My my son's one's 40 g, $45 per per month. So I would\n\nChannel 0: Mhmm.\n\nChannel 1: like to combine with the family one. So, yeah, I I want to find the cheapest solution to cover our mobile plan. So do you have the good suggestion any suggestions?\n\nChannel 0: So just to confirm, just you want just one number only instead of two?\n\nChannel 1: Yeah. I mean, we have two numbers. So we still\n\nChannel 0: Mhmm.\n\nChannel 1: use the same number,\n\nChannel 0: Mhmm.\n\nChannel 1: but we\n\nChannel 0: Both\n\nChannel 1: want\n\nChannel 0: numbers.\n\nChannel 1: to use the family family service.\n\nChannel 0: Okay.\n\nChannel 1: I I I don't know if you understand my, yeah, my question\n\nChannel 0: Mhmm.\n\nChannel 1: or not. You mean, for example, for me, every month for my mobile plan, the 10 g, $30. For my son, 40 g, $45. So I want to confirm if you have a good solution. And also yeah.\n\nFor example, for me and my son, we can combine one we can use one Internet. We can share Internet. Maybe for example, per month,\n\nChannel 0: Mhmm.\n\nChannel 1: 50 g, maybe the price is cheaper than current one.\n\nChannel 0: Mhmm. Yeah. But you still need a boat number working.\n\nChannel 1: Yeah.\n\nChannel 0: Right?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Right. Yeah. This\n\nChannel 0: But\n\nChannel 1: is key\n\nChannel 0: more\n\nChannel 1: point.\n\nChannel 0: cheaper. Than\n\nChannel 1: Yeah. Much cheaper.\n\nChannel 0: mhmm. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So I already noted your concern. Is it okay if I give you a callback? I will just coordinate this to our back end team to confirm what is the best option for you\n\nChannel 1: Okay.\n\nChannel 0: regarding\n\nChannel 1: So do I so\n\nChannel 0: this.\n\nChannel 1: how\n\nChannel 0: Mhmm.\n\nChannel 1: many how long do I need wait? I yeah. I mean, you will call me back short soon, or what time would you call me\n\nChannel 0: Yeah.\n\nChannel 1: back?\n\nChannel 0: Can you give me, like, thirty minutes?\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: I got it.\n\nChannel 0: Give you a callback.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: And\n\nChannel 1: Bye.\n\nChannel 0: bye for now. Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.025854649022221565}],"sentiment":"neutral","sentiment_score":0.025854649022221565,"channel":1,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Yes.","start":4.0,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.07217607647180557}],"sentiment":"neutral","sentiment_score":0.07217607647180557,"channel":0,"num_words":1,"start":4.0,"end":4.3199997},{"sentences":[{"text":"Married?","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.05892866849899292}],"sentiment":"neutral","sentiment_score":0.05892866849899292,"channel":1,"num_words":1,"start":4.08,"end":4.58},{"sentences":[{"text":"Hello.","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.08407467603683472},{"text":"Yes.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.1299116611480713},{"text":"Hello.","start":5.52,"end":5.92,"sentiment":"neutral","sentiment_score":0.18351148068904877},{"text":"Good 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Er reminded the customer about their family share plan. The customer wants to combine their two phone numbers for their mobile plan and asks for a callback to discuss the best option. The representative agrees to coordinate with the back end team and give the customer a callback."},"intents":{"segments":[{"text":"I just wanted to check-in regarding your concern about the family share plan that you're interested. Yeah.","start_word":16,"end_word":32,"intents":[{"intent":"Inquire about family plan","confidence_score":0.012584476}]},{"text":"For my son, 40 g, $45. So I want to confirm if you have a good solution. And also yeah.","start_word":179,"end_word":198,"intents":[{"intent":"Confirm solution","confidence_score":0.87247545}]},{"text":"We can share Internet. Maybe for example, per month, Mhmm. 50 g, maybe the price is cheaper than current one. Mhmm. Yeah.","start_word":214,"end_word":235,"intents":[{"intent":"Share internet","confidence_score":0.8748933}]},{"text":"So I already noted your concern. Is it okay if I give you a callback? I will just coordinate this to our back end team to confirm what is the best option for you Okay.","start_word":266,"end_word":300,"intents":[{"intent":"Coordinate callback","confidence_score":0.54435885}]},{"text":"Can you give me, like, thirty minutes? Okay. Okay. Yeah. I got it. Give you a callback. Yeah.","start_word":336,"end_word":353,"intents":[{"intent":"Call back","confidence_score":0.019546906}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Married? Hello. Yes. Hello.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.08983408659696579},{"text":"Good afternoon.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.4331812560558319},{"text":"This is Maureen from Ertow tech support. Yeah. I just wanted to check-in regarding your concern about the family share plan that you're interested. Yeah. Mhmm. Yeah. So yeah. I mean, for my son yeah. We do have two seven numbers. The one is 10 g for $30 per per per month. My my son's one's 40 g, $45 per per month. So I Mhmm. would like to combine with the family one. So, yeah, I I want to find the cheapest solution to cover our mobile plan. So do you have the good suggestion any suggestions? So just to confirm, just you want just one number only instead of two? Yeah. I mean, we have two numbers. So we still Mhmm. use the same number, Mhmm. but we Both want numbers. to use the family family service. Okay. I I I don't know if you understand my, yeah, my question Mhmm. or not. You mean, for example, for me, every month for my mobile plan, the 10 g, $30. For my son, 40 g, $45. So I want to confirm if you have a good solution. And also yeah. For example, for me and my son, we can combine one we can use one Internet. We can share Internet. Maybe for example, per month, Mhmm. 50 g, maybe the price is cheaper than current one. Mhmm. Yeah. But you still need a boat number working. Yeah. Right? Yeah. Yeah. Mhmm. Right. Yeah. This But is key more point. cheaper. Than Yeah. Much cheaper. mhmm. Okay. Yeah. Okay. So I already noted your concern. Is it okay if I give you a callback? I will just coordinate this to our back end team to confirm what is the best option for you Okay. regarding So do I so this. how Mhmm. many how long do I need wait? I yeah. I mean, you will call me back short soon, or what time would you call me Yeah. back? Can you give me, like, thirty minutes? Okay. Okay. Yeah. I got it. Give you a callback. Yeah. 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