{"metadata":{"transaction_key":"deprecated","request_id":"019f8347-bb2c-79a1-b6a2-62744a2a240c","sha256":"b9024a1131c4b24e4d06b1f8c690416bce77741aaed13f4f2e969d0bbbec67a4","created":"2026-07-21T06:05:46.081Z","duration":283.39194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":749,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":832,"output_tokens":834},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":832,"output_tokens":48}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. How may I help you today? Mhmm. Got it. So here's what I'm going to do. You came across accounts department. I'll just need to pull out your account. In that way, I could endorse you to our technical team so they could attend your service concern, alright, and try to resolve. What is your full name? Nice to have you in the line, Wendt. So you mentioned you're having an issue about your speed. Is that right? Yeah. Okay. So you're at home right now available to check any router your router, your connectivity, something like that. Let me just check our tech. If if they are available, I'll transfer the call. If not, I will endorse your account to them. In that way, they can reach out to you within today so they can do some investigation and checking to resolve your Internet service issue. Okay? One moment here. You're welcome. Thank you so much for patiently waiting on the line. So our tech rep is just engaged on a call, but I've already forwarded your account to them. They will reach out to you as soon as possible to check your Internet service. Okay? The good phone number to call you back is this same you're using ends in 7646? Okay. Perfect. Mm-mm. Mhmm. Mhmm. Yeah. The customer portal. Right? Your username and password wherein you can check your finances, document, and usage. Right? Okay. No worries. I'll I'll go ahead and resend the email that's included your username and password so you could be able to log in to the customer portal and visibly check your account, and then you can also change the password. Let me do it for you now while I have you on the line. Okay? And here. Set. Alright. The email has been sent to this email address we have for you, wendec3@gmail.com. Kindly check if you got it. Yeah. Melissa. You get it? Okay. So, yeah, just put in the login. That's your username and then the password. And if you would like to change it, you can go ahead and do so by clicking the profile link. Okay? Then keep your line open in reference to our tech rep to attend your service issue. You're welcome. Have a good one, and be safe. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.39999998,"end":0.64,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.18573635816574097},{"word":"good","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3869025409221649},{"word":"afternoon","start":0.88,"end":1.36,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.3024153709411621},{"word":"this","start":1.36,"end":1.5999999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2709716260433197},{"word":"is","start":1.5999999,"end":1.68,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.27712348103523254},{"word":"airtel","start":1.68,"end":2.1599998,"confidence":0.8414714,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.32498782873153687},{"word":"accounts","start":2.1599998,"end":2.56,"confidence":0.9543457,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.27870792150497437},{"word":"how","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3216569125652313},{"word":"may","start":2.72,"end":2.8400002,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.33576256036758423},{"word":"i","start":2.8400002,"end":2.96,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3307332396507263},{"word":"help","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.3108353018760681},{"word":"you","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.33294764161109924},{"word":"today","start":3.36,"end":3.86,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.27696919441223145},{"word":"mhmm","start":19.535,"end":20.035,"confidence":0.930542,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.11407575011253356},{"word":"got","start":32.38,"end":32.62,"confidence":0.8100586,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":-0.02393399178981781},{"word":"it","start":32.62,"end":32.86,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0032148081809282303},{"word":"so","start":32.86,"end":33.1,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.017747774720191956},{"word":"here's","start":33.1,"end":33.42,"confidence":0.9909668,"punctuated_word":"here's","sentiment":"neutral","sentiment_score":0.02803532592952251},{"word":"what","start":33.42,"end":33.66,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0385887548327446},{"word":"i'm","start":33.66,"end":33.739998,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0444556325674057},{"word":"going","start":33.739998,"end":33.9,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.06930392980575562},{"word":"to","start":33.9,"end":34.06,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06142430752515793},{"word":"do","start":34.06,"end":34.46,"confidence":0.9707031,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.0451718308031559},{"word":"you","start":34.46,"end":34.7,"confidence":0.99609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.02652144804596901},{"word":"came","start":34.7,"end":34.94,"confidence":0.9980469,"punctuated_word":"came","sentiment":"neutral","sentiment_score":0.02144378237426281},{"word":"across","start":34.94,"end":35.34,"confidence":1.0,"punctuated_word":"across","sentiment":"neutral","sentiment_score":0.010842276737093924},{"word":"accounts","start":35.34,"end":35.84,"confidence":0.97802734,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.0057135410606861115},{"word":"department","start":35.9,"end":36.4,"confidence":0.9946289,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.019144104793667793},{"word":"i'll","start":36.7,"end":36.94,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.041990309953689575},{"word":"just","start":36.94,"end":37.18,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07288284599781036},{"word":"need","start":37.18,"end":37.34,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.07221857458353043},{"word":"to","start":37.34,"end":37.42,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07331456243991852},{"word":"pull","start":37.42,"end":37.66,"confidence":0.9921875,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.06019075587391853},{"word":"out","start":37.66,"end":37.82,"confidence":0.921875,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.05213078483939171},{"word":"your","start":37.82,"end":37.98,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04607713222503662},{"word":"account","start":37.98,"end":38.3,"confidence":0.73547363,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.05622167885303497},{"word":"in","start":38.3,"end":38.46,"confidence":0.93359375,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.07114379107952118},{"word":"that","start":38.46,"end":38.62,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09968520700931548},{"word":"way","start":38.62,"end":38.86,"confidence":0.97631836,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.09831895679235458},{"word":"i","start":38.86,"end":38.94,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09859125316143036},{"word":"could","start":38.94,"end":39.18,"confidence":0.8286133,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.09967726469039916},{"word":"endorse","start":39.18,"end":39.58,"confidence":0.98291016,"punctuated_word":"endorse","sentiment":"neutral","sentiment_score":0.04405003786087036},{"word":"you","start":39.58,"end":39.739998,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08641961961984634},{"word":"to","start":39.739998,"end":39.98,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09386973083019257},{"word":"our","start":39.98,"end":40.3,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08149021863937378},{"word":"technical","start":40.3,"end":40.8,"confidence":1.0,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.06606102734804153},{"word":"team","start":40.86,"end":41.26,"confidence":0.9921875,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.05387791246175766},{"word":"so","start":41.26,"end":41.42,"confidence":0.91845703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1077788546681404},{"word":"they","start":41.42,"end":41.58,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.09631316363811492},{"word":"could","start":41.58,"end":41.9,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.1075168028473854},{"word":"attend","start":41.9,"end":42.3,"confidence":0.99316406,"punctuated_word":"attend","sentiment":"neutral","sentiment_score":0.06557707488536835},{"word":"your","start":42.3,"end":42.8,"confidence":0.9902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07991094887256622},{"word":"service","start":42.86,"end":43.26,"confidence":0.7685547,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.03075059875845909},{"word":"concern","start":43.26,"end":43.76,"confidence":0.83203125,"punctuated_word":"concern,","sentiment":"neutral","sentiment_score":0.06833373755216599},{"word":"alright","start":43.985,"end":44.385,"confidence":0.9970703,"punctuated_word":"alright,","sentiment":"neutral","sentiment_score":0.10470833629369736},{"word":"and","start":44.385,"end":44.704998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08812540769577026},{"word":"try","start":44.704998,"end":44.945,"confidence":0.9970703,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.09792494773864746},{"word":"to","start":44.945,"end":45.184998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08047987520694733},{"word":"resolve","start":45.184998,"end":45.684998,"confidence":0.9926758,"punctuated_word":"resolve.","sentiment":"neutral","sentiment_score":0.028813431039452553},{"word":"what","start":46.065,"end":46.385,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.025814080610871315},{"word":"is","start":46.385,"end":46.545,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.022056668996810913},{"word":"your","start":46.545,"end":46.864998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.021105848252773285},{"word":"full","start":46.864998,"end":47.105,"confidence":0.99902344,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.0319589227437973},{"word":"name","start":47.105,"end":47.605,"confidence":0.98950195,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.02556634321808815},{"word":"nice","start":52.385,"end":52.704998,"confidence":0.6220703,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.5451993346214294},{"word":"to","start":52.704998,"end":52.785,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6366755962371826},{"word":"have","start":52.785,"end":53.024998,"confidence":0.9980469,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5363194346427917},{"word":"you","start":53.024998,"end":53.105,"confidence":0.54052734,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4921581447124481},{"word":"in","start":53.105,"end":53.184998,"confidence":0.6660156,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.5295860171318054},{"word":"the","start":53.184998,"end":53.344997,"confidence":0.98828125,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5106000900268555},{"word":"line","start":53.344997,"end":53.665,"confidence":0.97924805,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.6597532033920288},{"word":"wendt","start":53.665,"end":54.165,"confidence":0.81884766,"punctuated_word":"Wendt.","sentiment":"positive","sentiment_score":0.4081876277923584},{"word":"so","start":54.785,"end":55.184998,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13140904903411865},{"word":"you","start":55.184998,"end":55.425,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10099118947982788},{"word":"mentioned","start":55.425,"end":55.925,"confidence":0.9277344,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":0.12843312323093414},{"word":"you're","start":56.79,"end":57.190002,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.07324163615703583},{"word":"having","start":57.190002,"end":57.510002,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.01587666943669319},{"word":"an","start":57.510002,"end":57.75,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06960758566856384},{"word":"issue","start":57.75,"end":58.15,"confidence":0.99902344,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":0.07636506110429764},{"word":"about","start":58.15,"end":58.55,"confidence":0.9892578,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.06382409483194351},{"word":"your","start":58.55,"end":59.05,"confidence":0.9873047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12030002474784852},{"word":"speed","start":59.510002,"end":60.010002,"confidence":0.7155762,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":0.04861127585172653},{"word":"is","start":60.31,"end":60.47,"confidence":0.9863281,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06874284148216248},{"word":"that","start":60.47,"end":60.63,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10020390897989272},{"word":"right","start":60.63,"end":61.13,"confidence":0.99853516,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.08828844130039215},{"word":"yeah","start":63.43,"end":63.93,"confidence":0.7463379,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0617099329829216},{"word":"okay","start":64.31,"end":64.81,"confidence":0.96850586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07587428390979767},{"word":"so","start":65.11,"end":65.51,"confidence":0.9838867,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06069517135620117},{"word":"you're","start":65.51,"end":65.91,"confidence":0.9758301,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.06359770148992538},{"word":"at","start":65.91,"end":66.07,"confidence":0.98291016,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.06120532751083374},{"word":"home","start":66.07,"end":66.39,"confidence":0.99316406,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.08581513911485672},{"word":"right","start":66.39,"end":66.55,"confidence":0.97802734,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.10638555884361268},{"word":"now","start":66.55,"end":66.95,"confidence":0.99121094,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.07791714370250702},{"word":"available","start":66.95,"end":67.45,"confidence":0.8183594,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.0670904740691185},{"word":"to","start":68.07,"end":68.23,"confidence":0.94970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08674617856740952},{"word":"check","start":68.23,"end":68.73,"confidence":0.90625,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.09315915405750276},{"word":"any","start":68.79,"end":69.03,"confidence":0.8364258,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06868872791528702},{"word":"router","start":69.03,"end":69.35,"confidence":0.9873047,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.05164068192243576},{"word":"your","start":69.83,"end":69.99,"confidence":0.95703125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04303295537829399},{"word":"router","start":69.99,"end":70.47,"confidence":0.9206543,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.04867997765541077},{"word":"your","start":70.47,"end":70.97,"confidence":0.80322266,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05779464915394783},{"word":"connectivity","start":71.275,"end":71.755,"confidence":0.9428711,"punctuated_word":"connectivity,","sentiment":"neutral","sentiment_score":0.04118867963552475},{"word":"something","start":71.755,"end":72.075,"confidence":0.99902344,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.02891170233488083},{"word":"like","start":72.075,"end":72.314995,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.03726506978273392},{"word":"that","start":72.314995,"end":72.715,"confidence":0.90283203,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.06724274158477783},{"word":"let","start":72.715,"end":72.954994,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.06380385160446167},{"word":"me","start":72.954994,"end":73.195,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08434782177209854},{"word":"just","start":73.195,"end":73.595,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07487190514802933},{"word":"check","start":73.595,"end":74.075,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.056149646639823914},{"word":"our","start":74.075,"end":74.575,"confidence":0.9951172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.050784166902303696},{"word":"tech","start":74.634995,"end":75.134995,"confidence":0.7578125,"punctuated_word":"tech.","sentiment":"neutral","sentiment_score":0.05323086678981781},{"word":"if","start":75.195,"end":75.354996,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03802988305687904},{"word":"if","start":75.354996,"end":75.595,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02655091881752014},{"word":"they","start":75.595,"end":75.835,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.006486985832452774},{"word":"are","start":75.835,"end":75.994995,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.017570026218891144},{"word":"available","start":75.994995,"end":76.494995,"confidence":0.9975586,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":0.03343028575181961},{"word":"i'll","start":77.195,"end":77.515,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.057993799448013306},{"word":"transfer","start":77.515,"end":78.015,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.03972267732024193},{"word":"the","start":78.075,"end":78.235,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02917294204235077},{"word":"call","start":78.235,"end":78.715,"confidence":0.99853516,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.023335227742791176},{"word":"if","start":78.715,"end":78.954994,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.025316260755062103},{"word":"not","start":78.954994,"end":79.454994,"confidence":0.9995117,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":0.019145146012306213},{"word":"i","start":79.835,"end":79.994995,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07152782380580902},{"word":"will","start":79.994995,"end":80.314995,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05528121814131737},{"word":"endorse","start":80.314995,"end":80.715,"confidence":0.9970703,"punctuated_word":"endorse","sentiment":"neutral","sentiment_score":0.02060144767165184},{"word":"your","start":80.715,"end":80.955,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.019051432609558105},{"word":"account","start":80.955,"end":81.274994,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.022244494408369064},{"word":"to","start":81.274994,"end":81.435,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.038299091160297394},{"word":"them","start":81.435,"end":81.595,"confidence":0.7219238,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.043497685343027115},{"word":"in","start":81.595,"end":81.755,"confidence":0.8803711,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.07870998978614807},{"word":"that","start":81.755,"end":81.994995,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09706243872642516},{"word":"way","start":81.994995,"end":82.235,"confidence":0.97265625,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.10153716057538986},{"word":"they","start":82.235,"end":82.395,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.06476815789937973},{"word":"can","start":82.395,"end":82.634995,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09051337838172913},{"word":"reach","start":82.634995,"end":82.955,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.0878237634897232},{"word":"out","start":82.955,"end":83.115,"confidence":0.9970703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.09199097752571106},{"word":"to","start":83.115,"end":83.354996,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10320056229829788},{"word":"you","start":83.354996,"end":83.854996,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10170910507440568},{"word":"within","start":84.450005,"end":84.85,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.10972444713115692},{"word":"today","start":84.85,"end":85.35,"confidence":0.9404297,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.12168893218040466},{"word":"so","start":85.57,"end":85.89,"confidence":0.83251953,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.09076444804668428},{"word":"they","start":85.89,"end":86.05,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.05270044133067131},{"word":"can","start":86.05,"end":86.29,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0735279768705368},{"word":"do","start":86.29,"end":86.53,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05369967967271805},{"word":"some","start":86.53,"end":87.01,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.02667480707168579},{"word":"investigation","start":87.01,"end":87.51,"confidence":0.99902344,"punctuated_word":"investigation","sentiment":"neutral","sentiment_score":0.03955795615911484},{"word":"and","start":87.65,"end":87.81,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.042718783020973206},{"word":"checking","start":87.81,"end":88.29,"confidence":0.9404297,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.048424459993839264},{"word":"to","start":88.29,"end":88.450005,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04412204772233963},{"word":"resolve","start":88.450005,"end":88.85,"confidence":0.99609375,"punctuated_word":"resolve","sentiment":"neutral","sentiment_score":-0.0016102418303489685},{"word":"your","start":88.85,"end":89.25,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.016872234642505646},{"word":"internet","start":89.25,"end":89.75,"confidence":0.97998047,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.01440788060426712},{"word":"service","start":89.81,"end":90.21,"confidence":0.9980469,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.04723126441240311},{"word":"issue","start":90.21,"end":90.61,"confidence":0.9995117,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.0034914277493953705},{"word":"okay","start":90.61,"end":91.11,"confidence":0.9980469,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.026072248816490173},{"word":"one","start":91.25,"end":91.49,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.013617923483252524},{"word":"moment","start":91.49,"end":91.89,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.014480628073215485},{"word":"here","start":91.89,"end":92.39,"confidence":0.9995117,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.037932075560092926},{"word":"you're","start":93.25,"end":93.49,"confidence":0.9375,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.22245347499847412},{"word":"welcome","start":93.49,"end":93.99,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.3677233457565307},{"word":"thank","start":121.74,"end":121.979996,"confidence":0.9526367,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41755181550979614},{"word":"you","start":121.979996,"end":122.22,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.39490097761154175},{"word":"so","start":122.22,"end":122.38,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.36457106471061707},{"word":"much","start":122.38,"end":122.54,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.3993574380874634},{"word":"for","start":122.54,"end":122.78,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4489525556564331},{"word":"patiently","start":122.78,"end":123.259995,"confidence":1.0,"punctuated_word":"patiently","sentiment":"neutral","sentiment_score":0.3139304518699646},{"word":"waiting","start":123.259995,"end":123.58,"confidence":1.0,"punctuated_word":"waiting","sentiment":"positive","sentiment_score":0.488370418548584},{"word":"on","start":123.58,"end":123.74,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.40312325954437256},{"word":"the","start":123.74,"end":123.9,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.33796530961990356},{"word":"line","start":123.9,"end":124.22,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.3777242302894592},{"word":"so","start":124.22,"end":124.619995,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12034370005130768},{"word":"our","start":124.619995,"end":125.02,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06599771231412888},{"word":"tech","start":125.02,"end":125.415,"confidence":0.9604492,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.09748842567205428},{"word":"rep","start":125.415,"end":125.575005,"confidence":0.99609375,"punctuated_word":"rep","sentiment":"neutral","sentiment_score":0.05824538320302963},{"word":"is","start":125.575005,"end":125.815,"confidence":0.92822266,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05551043152809143},{"word":"just","start":125.815,"end":126.055,"confidence":0.8256836,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07858611643314362},{"word":"engaged","start":126.055,"end":126.535,"confidence":0.97998047,"punctuated_word":"engaged","sentiment":"neutral","sentiment_score":0.033465489745140076},{"word":"on","start":126.535,"end":126.615,"confidence":0.81396484,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07044069468975067},{"word":"a","start":126.615,"end":126.775,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08551663905382156},{"word":"call","start":126.775,"end":127.015,"confidence":0.9667969,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.05691183730959892},{"word":"but","start":127.015,"end":127.255,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.06040827929973602},{"word":"i've","start":127.255,"end":127.495,"confidence":0.829834,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.026003398001194},{"word":"already","start":127.495,"end":127.975,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.08504649251699448},{"word":"forwarded","start":127.975,"end":128.475,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"neutral","sentiment_score":0.04289235547184944},{"word":"your","start":128.615,"end":128.855,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0239783376455307},{"word":"account","start":128.855,"end":129.175,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.05784333497285843},{"word":"to","start":129.175,"end":129.41501,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08369693905115128},{"word":"them","start":129.41501,"end":129.91501,"confidence":0.99902344,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.09654535353183746},{"word":"they","start":130.135,"end":130.375,"confidence":1.0,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.11112030595541},{"word":"will","start":130.375,"end":130.775,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.14182642102241516},{"word":"reach","start":130.775,"end":131.015,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.13016590476036072},{"word":"out","start":131.015,"end":131.255,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.11565032601356506},{"word":"to","start":131.255,"end":131.41501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14380863308906555},{"word":"you","start":131.41501,"end":131.495,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18471091985702515},{"word":"as","start":131.495,"end":131.735,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1576540768146515},{"word":"soon","start":131.735,"end":131.895,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.18806461989879608},{"word":"as","start":131.895,"end":132.135,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1548110842704773},{"word":"possible","start":132.135,"end":132.635,"confidence":1.0,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":0.1862989217042923},{"word":"to","start":132.695,"end":132.935,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1726665198802948},{"word":"check","start":132.935,"end":133.255,"confidence":0.9819336,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.15288695693016052},{"word":"your","start":133.255,"end":133.655,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12816821038722992},{"word":"internet","start":133.655,"end":134.155,"confidence":0.9819336,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.08877326548099518},{"word":"service","start":134.295,"end":134.695,"confidence":1.0,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.08615671098232269},{"word":"okay","start":134.695,"end":135.175,"confidence":0.9975586,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.08034679293632507},{"word":"the","start":135.175,"end":135.335,"confidence":0.9980469,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.08902956545352936},{"word":"good","start":135.335,"end":135.575,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.16248461604118347},{"word":"phone","start":135.575,"end":135.815,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.1156773716211319},{"word":"number","start":135.815,"end":136.135,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.01239093765616417},{"word":"to","start":136.135,"end":136.295,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03156086802482605},{"word":"call","start":136.295,"end":136.535,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.018782388418912888},{"word":"you","start":136.535,"end":136.695,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005801945924758911},{"word":"back","start":136.695,"end":137.015,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.014185983687639236},{"word":"is","start":137.015,"end":137.495,"confidence":0.83447266,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0031363554298877716},{"word":"this","start":137.495,"end":137.895,"confidence":0.5078125,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.017624352127313614},{"word":"same","start":137.895,"end":138.135,"confidence":0.5605469,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.027272865176200867},{"word":"you're","start":138.135,"end":138.375,"confidence":0.9848633,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.018250389024615288},{"word":"using","start":138.375,"end":138.855,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.014625240117311478},{"word":"ends","start":138.855,"end":139.095,"confidence":0.6616211,"punctuated_word":"ends","sentiment":"neutral","sentiment_score":0.0226210355758667},{"word":"in","start":139.095,"end":139.335,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.029545176774263385},{"word":"7646","start":139.335,"end":140.715,"confidence":0.9753418,"punctuated_word":"7646?","sentiment":"neutral","sentiment_score":0.04161856323480606},{"word":"okay","start":142.93001,"end":143.41,"confidence":0.8925781,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1342912316322327},{"word":"perfect","start":143.41,"end":143.91,"confidence":0.99609375,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.2917059063911438},{"word":"mm-mm","start":179.40999,"end":179.90999,"confidence":0.86865234,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.2426580935716629},{"word":"mhmm","start":195.75,"end":196.25,"confidence":0.9251709,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1113363802433014},{"word":"mhmm","start":199.43,"end":199.59,"confidence":0.9749756,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0027582840994000435},{"word":"yeah","start":199.59,"end":199.99,"confidence":0.92163086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03355058282613754},{"word":"the","start":199.99,"end":200.15,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.03233124315738678},{"word":"customer","start":200.15,"end":200.55,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.04741457477211952},{"word":"portal","start":200.55,"end":201.03,"confidence":0.95581055,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":0.050692781805992126},{"word":"right","start":201.03,"end":201.35,"confidence":0.9111328,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.06675785779953003},{"word":"your","start":201.35,"end":201.51,"confidence":0.99609375,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.06554663926362991},{"word":"username","start":201.51,"end":201.99,"confidence":0.99316406,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.08022116124629974},{"word":"and","start":201.99,"end":202.23,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07710137218236923},{"word":"password","start":202.23,"end":202.73,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.06065177544951439},{"word":"wherein","start":202.79,"end":203.11,"confidence":0.54345703,"punctuated_word":"wherein","sentiment":"neutral","sentiment_score":0.0834776908159256},{"word":"you","start":203.11,"end":203.27,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0914926677942276},{"word":"can","start":203.27,"end":203.51,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07921498268842697},{"word":"check","start":203.51,"end":203.75,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.07445265352725983},{"word":"your","start":203.75,"end":203.99,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06662841141223907},{"word":"finances","start":203.99,"end":204.49,"confidence":0.94628906,"punctuated_word":"finances,","sentiment":"neutral","sentiment_score":0.07280181348323822},{"word":"document","start":204.87,"end":205.35,"confidence":0.907959,"punctuated_word":"document,","sentiment":"neutral","sentiment_score":0.06139593571424484},{"word":"and","start":205.35,"end":205.51,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04942766949534416},{"word":"usage","start":205.51,"end":206.01,"confidence":0.99365234,"punctuated_word":"usage.","sentiment":"neutral","sentiment_score":0.0400589182972908},{"word":"right","start":206.63,"end":207.11,"confidence":0.907959,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.06401117891073227},{"word":"okay","start":207.11,"end":207.61,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08663122355937958},{"word":"no","start":207.75,"end":207.91,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.149236798286438},{"word":"worries","start":207.91,"end":208.41,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.1918022632598877},{"word":"i'll","start":208.55,"end":208.71,"confidence":0.9785156,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.19112369418144223},{"word":"i'll","start":208.71,"end":208.87,"confidence":0.9194336,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.21296823024749756},{"word":"go","start":208.87,"end":209.03,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.22467060387134552},{"word":"ahead","start":209.03,"end":209.27,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.23223473131656647},{"word":"and","start":209.27,"end":209.77,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.222997784614563},{"word":"resend","start":209.91,"end":210.41,"confidence":0.9707031,"punctuated_word":"resend","sentiment":"neutral","sentiment_score":0.17119356989860535},{"word":"the","start":210.875,"end":211.115,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17442616820335388},{"word":"email","start":211.115,"end":211.615,"confidence":0.6401367,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.13477829098701477},{"word":"that's","start":212.315,"end":212.795,"confidence":0.96777344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.1648380607366562},{"word":"included","start":212.795,"end":213.275,"confidence":0.99902344,"punctuated_word":"included","sentiment":"neutral","sentiment_score":0.19005565345287323},{"word":"your","start":213.275,"end":213.435,"confidence":0.9589844,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1927065402269363},{"word":"username","start":213.435,"end":213.915,"confidence":0.9951172,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.11808205395936966},{"word":"and","start":213.915,"end":214.235,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.19052377343177795},{"word":"password","start":214.235,"end":214.735,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.11615192890167236},{"word":"so","start":214.795,"end":215.035,"confidence":0.7421875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.21053223311901093},{"word":"you","start":215.035,"end":215.19499,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21284067630767825},{"word":"could","start":215.19499,"end":215.515,"confidence":0.9970703,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.20835453271865845},{"word":"be","start":215.515,"end":215.675,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.20351603627204895},{"word":"able","start":215.675,"end":215.995,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.20988169312477112},{"word":"to","start":215.995,"end":216.075,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1944521814584732},{"word":"log","start":216.075,"end":216.315,"confidence":0.9863281,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.09527717530727386},{"word":"in","start":216.315,"end":216.47499,"confidence":0.9560547,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1386183500289917},{"word":"to","start":216.47499,"end":216.635,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2476181983947754},{"word":"the","start":216.635,"end":216.795,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1606701910495758},{"word":"customer","start":216.795,"end":217.275,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.0966314822435379},{"word":"portal","start":217.275,"end":217.775,"confidence":1.0,"punctuated_word":"portal","sentiment":"neutral","sentiment_score":0.1338997632265091},{"word":"and","start":217.995,"end":218.395,"confidence":0.984375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13987496495246887},{"word":"visibly","start":218.395,"end":218.895,"confidence":0.9604492,"punctuated_word":"visibly","sentiment":"neutral","sentiment_score":0.1784449815750122},{"word":"check","start":219.11499,"end":219.355,"confidence":0.99316406,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.1148819550871849},{"word":"your","start":219.355,"end":219.515,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1406102478504181},{"word":"account","start":219.515,"end":220.015,"confidence":0.79589844,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.11307255923748016},{"word":"and","start":220.315,"end":220.47499,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11076247692108154},{"word":"then","start":220.47499,"end":220.715,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10037440061569214},{"word":"you","start":220.715,"end":220.875,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11480697244405746},{"word":"can","start":220.875,"end":221.11499,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1185869723558426},{"word":"also","start":221.11499,"end":221.435,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.08715009689331055},{"word":"change","start":221.435,"end":221.755,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.09605395048856737},{"word":"the","start":221.755,"end":221.995,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07973010838031769},{"word":"password","start":221.995,"end":222.495,"confidence":1.0,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.03867341578006744},{"word":"let","start":222.555,"end":222.795,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.1298232227563858},{"word":"me","start":222.795,"end":223.11499,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.15816634893417358},{"word":"do","start":223.11499,"end":223.275,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.16762542724609375},{"word":"it","start":223.275,"end":223.435,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.16779908537864685},{"word":"for","start":223.435,"end":223.595,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14277392625808716},{"word":"you","start":223.595,"end":223.755,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1071067750453949},{"word":"now","start":223.755,"end":223.995,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.10223330557346344},{"word":"while","start":223.995,"end":224.235,"confidence":0.9921875,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.08623284101486206},{"word":"i","start":224.235,"end":224.315,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0917387455701828},{"word":"have","start":224.315,"end":224.47499,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09202808141708374},{"word":"you","start":224.47499,"end":224.715,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.059141822159290314},{"word":"on","start":224.715,"end":224.875,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07044278085231781},{"word":"the","start":224.875,"end":224.955,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05287883058190346},{"word":"line","start":224.955,"end":225.275,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.046565599739551544},{"word":"okay","start":225.275,"end":225.775,"confidence":0.99365234,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.05128265917301178},{"word":"and","start":227.63,"end":228.03,"confidence":0.50390625,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0429733581840992},{"word":"here","start":228.03,"end":228.53,"confidence":0.71313477,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.046185627579689026},{"word":"set","start":229.07,"end":229.57,"confidence":0.79663086,"punctuated_word":"Set.","sentiment":"neutral","sentiment_score":0.048264846205711365},{"word":"alright","start":229.95,"end":230.43,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0803302526473999},{"word":"the","start":230.43,"end":230.67,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.05519702285528183},{"word":"email","start":230.67,"end":230.99,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.06930401176214218},{"word":"has","start":230.99,"end":231.23,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.05567053705453873},{"word":"been","start":231.23,"end":231.39,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.07668586075305939},{"word":"sent","start":231.39,"end":231.71,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.054322950541973114},{"word":"to","start":231.71,"end":231.87,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06557895243167877},{"word":"this","start":231.87,"end":232.11,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.055343326181173325},{"word":"email","start":232.11,"end":232.43,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.045275457203388214},{"word":"address","start":232.43,"end":232.75,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.0397937148809433},{"word":"we","start":232.75,"end":232.99,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0532408207654953},{"word":"have","start":232.99,"end":233.31,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0452360138297081},{"word":"for","start":233.31,"end":233.55,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.047290656715631485},{"word":"you","start":233.55,"end":234.05,"confidence":0.8835449,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.0404486209154129},{"word":"wendec3@gmail.com","start":234.11,"end":237.65,"confidence":0.951062,"punctuated_word":"wendec3@gmail.com.","sentiment":"neutral","sentiment_score":0.035432856529951096},{"word":"kindly","start":238.03,"end":238.43,"confidence":0.935791,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.03582674264907837},{"word":"check","start":238.43,"end":238.67,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0272895023226738},{"word":"if","start":238.67,"end":238.83,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02928231470286846},{"word":"you","start":238.83,"end":238.99,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024981416761875153},{"word":"got","start":238.99,"end":239.23,"confidence":0.9873047,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.022096600383520126},{"word":"it","start":239.23,"end":239.73,"confidence":0.9916992,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.01866745762526989},{"word":"yeah","start":252.97499,"end":253.47499,"confidence":0.94555664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03747497871518135},{"word":"melissa","start":253.53499,"end":254.03499,"confidence":0.9189453,"punctuated_word":"Melissa.","sentiment":"neutral","sentiment_score":0.03267879784107208},{"word":"you","start":255.40001,"end":255.64,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.03311385586857796},{"word":"get","start":255.64,"end":255.8,"confidence":0.5776367,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.03520585596561432},{"word":"it","start":255.8,"end":256.3,"confidence":0.9995117,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.02934075891971588},{"word":"okay","start":257.0,"end":257.5,"confidence":0.9123535,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06212751194834709},{"word":"so","start":257.64,"end":257.96,"confidence":0.88549805,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.05901145190000534},{"word":"yeah","start":257.96,"end":258.36002,"confidence":0.9921875,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.07045941054821014},{"word":"just","start":258.36002,"end":258.86002,"confidence":0.6303711,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.059663690626621246},{"word":"put","start":259.08002,"end":259.32,"confidence":0.9970703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.03954105451703072},{"word":"in","start":259.32,"end":259.48,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.048479970544576645},{"word":"the","start":259.48,"end":259.98,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05888936668634415},{"word":"login","start":260.44,"end":260.92,"confidence":0.74780273,"punctuated_word":"login.","sentiment":"neutral","sentiment_score":0.04621193557977677},{"word":"that's","start":260.92,"end":261.16,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06850194185972214},{"word":"your","start":261.16,"end":261.4,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07629358023405075},{"word":"username","start":261.4,"end":261.88,"confidence":0.99609375,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.06412733346223831},{"word":"and","start":261.88,"end":262.04,"confidence":0.8964844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07011076807975769},{"word":"then","start":262.04,"end":262.28,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07345757633447647},{"word":"the","start":262.28,"end":262.44,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06822918355464935},{"word":"password","start":262.44,"end":262.94,"confidence":0.8972168,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.0382838137447834},{"word":"and","start":263.08002,"end":263.24,"confidence":0.92333984,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07015947997570038},{"word":"if","start":263.24,"end":263.4,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07380850613117218},{"word":"you","start":263.4,"end":263.56,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.052143342792987823},{"word":"would","start":263.56,"end":263.80002,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.07172013819217682},{"word":"like","start":263.80002,"end":263.96,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.07262557744979858},{"word":"to","start":263.96,"end":264.36002,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07649445533752441},{"word":"change","start":264.36002,"end":264.68,"confidence":0.99609375,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.07189159840345383},{"word":"it","start":264.68,"end":264.84,"confidence":0.99902344,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.05219089984893799},{"word":"you","start":264.84,"end":265.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05575091391801834},{"word":"can","start":265.0,"end":265.24,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0591072291135788},{"word":"go","start":265.24,"end":265.4,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.07966350764036179},{"word":"ahead","start":265.4,"end":265.64,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.09755343198776244},{"word":"and","start":265.64,"end":265.80002,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.067271888256073},{"word":"do","start":265.80002,"end":265.96,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04203782230615616},{"word":"so","start":265.96,"end":266.2,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04609627649188042},{"word":"by","start":266.2,"end":266.44,"confidence":0.99902344,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.04450225830078125},{"word":"clicking","start":266.44,"end":266.68,"confidence":1.0,"punctuated_word":"clicking","sentiment":"neutral","sentiment_score":0.04942968487739563},{"word":"the","start":266.68,"end":266.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05739520490169525},{"word":"profile","start":266.92,"end":267.32,"confidence":1.0,"punctuated_word":"profile","sentiment":"neutral","sentiment_score":0.02748129330575466},{"word":"link","start":267.32,"end":267.64,"confidence":0.9995117,"punctuated_word":"link.","sentiment":"neutral","sentiment_score":0.027938727289438248},{"word":"okay","start":267.64,"end":268.14,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.04985007643699646},{"word":"then","start":268.565,"end":268.885,"confidence":1.0,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.041011832654476166},{"word":"keep","start":268.885,"end":269.205,"confidence":0.9980469,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.03578503057360649},{"word":"your","start":269.205,"end":269.445,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03845856338739395},{"word":"line","start":269.445,"end":269.76498,"confidence":0.99902344,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.048627644777297974},{"word":"open","start":269.76498,"end":270.165,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.04066818207502365},{"word":"in","start":270.165,"end":270.405,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0453910306096077},{"word":"reference","start":270.405,"end":270.885,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.04527449607849121},{"word":"to","start":270.885,"end":271.125,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05293717607855797},{"word":"our","start":271.125,"end":271.445,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05408841744065285},{"word":"tech","start":271.445,"end":271.76498,"confidence":0.9921875,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.05559244006872177},{"word":"rep","start":271.76498,"end":272.085,"confidence":0.9980469,"punctuated_word":"rep","sentiment":"neutral","sentiment_score":0.037696633487939835},{"word":"to","start":272.085,"end":272.245,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04067455232143402},{"word":"attend","start":272.245,"end":272.565,"confidence":0.99902344,"punctuated_word":"attend","sentiment":"neutral","sentiment_score":0.020802091807127},{"word":"your","start":272.565,"end":272.965,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03685177490115166},{"word":"service","start":272.965,"end":273.445,"confidence":0.73876953,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.007841043174266815},{"word":"issue","start":273.445,"end":273.945,"confidence":0.9909668,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.06066089868545532},{"word":"you're","start":276.645,"end":276.965,"confidence":0.80688477,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.44358834624290466},{"word":"welcome","start":276.965,"end":277.465,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.5759118795394897},{"word":"have","start":277.60498,"end":277.76498,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.656731128692627},{"word":"a","start":277.76498,"end":277.845,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5861977338790894},{"word":"good","start":277.845,"end":278.085,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5432842969894409},{"word":"one","start":278.085,"end":278.245,"confidence":0.8076172,"punctuated_word":"one,","sentiment":"positive","sentiment_score":0.5684924125671387},{"word":"and","start":278.245,"end":278.405,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5161879658699036},{"word":"be","start":278.405,"end":278.645,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5190414786338806},{"word":"safe","start":278.645,"end":279.04498,"confidence":1.0,"punctuated_word":"safe.","sentiment":"positive","sentiment_score":0.4363514184951782},{"word":"bye","start":279.04498,"end":279.285,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.251789927482605},{"word":"bye","start":279.285,"end":279.785,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1462775617837906}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Airtel accounts. How may I help you today? Mhmm.\n\nGot it. So here's what I'm going to do. You came across accounts department. I'll just need to pull out your account. In that way, I could endorse you to our technical team so they could attend your service concern, alright, and try to resolve.\n\nWhat is your full name? Nice to have you in the line, Wendt. So you mentioned you're having an issue about your speed. Is that right? Yeah.\n\nOkay. So you're at home right now available to check any router your router, your connectivity, something like that. Let me just check our tech. If if they are available, I'll transfer the call. If not, I will endorse your account to them.\n\nIn that way, they can reach out to you within today so they can do some investigation and checking to resolve your Internet service issue. Okay? One moment here. You're welcome. Thank you so much for patiently waiting on the line.\n\nSo our tech rep is just engaged on a call, but I've already forwarded your account to them. They will reach out to you as soon as possible to check your Internet service. Okay? The good phone number to call you back is this same you're using ends in 7646? Okay.\n\nPerfect. Mm-mm. Mhmm. Mhmm. Yeah.\n\nThe customer portal. Right? Your username and password wherein you can check your finances, document, and usage. Right? Okay.\n\nNo worries. I'll I'll go ahead and resend the email that's included your username and password so you could be able to log in to the customer portal and visibly check your account, and then you can also change the password. Let me do it for you now while I have you on the line. Okay? And here.\n\nSet. Alright. The email has been sent to this email address we have for you, wendec3@gmail.com. Kindly check if you got it. Yeah.\n\nMelissa. You get it? Okay. So, yeah, just put in the login. That's your username and then the password.\n\nAnd if you would like to change it, you can go ahead and do so by clicking the profile link. Okay? Then keep your line open in reference to our tech rep to attend your service issue. You're welcome. Have a good one, and be safe.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.18573635816574097},{"text":"Good afternoon.","start":0.64,"end":1.36,"sentiment":"positive","sentiment_score":0.3446589559316635},{"text":"This is Airtel accounts.","start":1.36,"end":2.56,"sentiment":"neutral","sentiment_score":0.28794771432876587},{"text":"How may I help you today?","start":2.56,"end":3.86,"sentiment":"neutral","sentiment_score":0.3181508084138234},{"text":"Mhmm.","start":19.535,"end":20.035,"sentiment":"neutral","sentiment_score":-0.11407575011253356}],"sentiment":"neutral","sentiment_score":0.2729767305510385,"num_words":14,"start":0.39999998,"end":20.035},{"sentences":[{"text":"Got it.","start":32.38,"end":32.86,"sentiment":"neutral","sentiment_score":-0.01357439998537302},{"text":"So here's what I'm going to do.","start":32.86,"end":34.46,"sentiment":"neutral","sentiment_score":0.04353250802627632},{"text":"You came across accounts department.","start":34.46,"end":36.4,"sentiment":"neutral","sentiment_score":0.01673303060233593},{"text":"I'll just need to pull out your account.","start":36.7,"end":38.3,"sentiment":"neutral","sentiment_score":0.05937833059579134},{"text":"In that way, I could endorse you to our technical team so they could attend your service concern, alright, and try to resolve.","start":38.3,"end":45.684998,"sentiment":"neutral","sentiment_score":0.08040948689955732}],"sentiment":"neutral","sentiment_score":0.059681972281800375,"num_words":45,"start":32.38,"end":45.684998},{"sentences":[{"text":"What is your full name?","start":46.065,"end":47.605,"sentiment":"neutral","sentiment_score":0.02530037276446819},{"text":"Nice to have you in the line, Wendt.","start":52.385,"end":54.165,"sentiment":"positive","sentiment_score":0.5398099310696125},{"text":"So you mentioned you're having an issue about your speed.","start":54.785,"end":60.010002,"sentiment":"neutral","sentiment_score":0.08286597095429897},{"text":"Is that right?","start":60.31,"end":61.13,"sentiment":"neutral","sentiment_score":0.08574506392081578},{"text":"Yeah.","start":63.43,"end":63.93,"sentiment":"neutral","sentiment_score":0.0617099329829216}],"sentiment":"neutral","sentiment_score":0.20713282024694812,"num_words":27,"start":46.065,"end":63.93},{"sentences":[{"text":"Okay.","start":64.31,"end":64.81,"sentiment":"neutral","sentiment_score":0.07587428390979767},{"text":"So you're at home right now available to check any router your router, your connectivity, something like that.","start":65.11,"end":72.715,"sentiment":"neutral","sentiment_score":0.0637253907819589},{"text":"Let me just check our tech.","start":72.715,"end":75.134995,"sentiment":"neutral","sentiment_score":0.06386470980942249},{"text":"If if they are available, I'll transfer the call.","start":75.195,"end":78.715,"sentiment":"neutral","sentiment_score":0.030254749581217766},{"text":"If not, I will endorse your account to them.","start":78.715,"end":81.595,"sentiment":"neutral","sentiment_score":0.034996066656377584}],"sentiment":"neutral","sentiment_score":0.051008765650696536,"num_words":43,"start":64.31,"end":81.595},{"sentences":[{"text":"In that way, they can reach out to you within today so they can do some investigation and checking to resolve your Internet service issue.","start":81.595,"end":90.61,"sentiment":"neutral","sentiment_score":0.05912135154008866},{"text":"Okay?","start":90.61,"end":91.11,"sentiment":"neutral","sentiment_score":0.026072248816490173},{"text":"One moment here.","start":91.25,"end":92.39,"sentiment":"neutral","sentiment_score":0.012356456990043322},{"text":"You're welcome.","start":93.25,"end":93.99,"sentiment":"neutral","sentiment_score":0.29508841037750244},{"text":"Thank you so much for patiently waiting on the line.","start":121.74,"end":124.22,"sentiment":"positive","sentiment_score":0.39464475214481354}],"sentiment":"neutral","sentiment_score":0.14823901830468236,"num_words":41,"start":81.595,"end":124.22},{"sentences":[{"text":"So our tech rep is just engaged on a call, but I've already forwarded your account to them.","start":124.22,"end":129.91501,"sentiment":"neutral","sentiment_score":0.0666067178050677},{"text":"They will reach out to you as soon as possible to check your Internet service.","start":130.135,"end":134.695,"sentiment":"neutral","sentiment_score":0.14285085846980414},{"text":"Okay?","start":134.695,"end":135.175,"sentiment":"neutral","sentiment_score":0.08034679293632507},{"text":"The good phone number to call you back is this same you're using ends in 7646?","start":135.175,"end":140.715,"sentiment":"neutral","sentiment_score":0.039037978393025696},{"text":"Okay.","start":142.93001,"end":143.41,"sentiment":"neutral","sentiment_score":0.1342912316322327}],"sentiment":"neutral","sentiment_score":0.08197900934108332,"num_words":51,"start":124.22,"end":143.41},{"sentences":[{"text":"Perfect.","start":143.41,"end":143.91,"sentiment":"neutral","sentiment_score":0.2917059063911438},{"text":"Mm-mm.","start":179.40999,"end":179.90999,"sentiment":"neutral","sentiment_score":-0.2426580935716629},{"text":"Mhmm.","start":195.75,"end":196.25,"sentiment":"neutral","sentiment_score":-0.1113363802433014},{"text":"Mhmm.","start":199.43,"end":199.59,"sentiment":"neutral","sentiment_score":0.0027582840994000435},{"text":"Yeah.","start":199.59,"end":199.99,"sentiment":"neutral","sentiment_score":0.03355058282613754}],"sentiment":"neutral","sentiment_score":-0.005195940099656585,"num_words":5,"start":143.41,"end":199.99},{"sentences":[{"text":"The customer portal.","start":199.99,"end":201.03,"sentiment":"neutral","sentiment_score":0.043479533245166145},{"text":"Right?","start":201.03,"end":201.35,"sentiment":"neutral","sentiment_score":0.06675785779953003},{"text":"Your username and password wherein you can check your finances, document, and usage.","start":201.35,"end":206.01,"sentiment":"neutral","sentiment_score":0.06942089933615464},{"text":"Right?","start":206.63,"end":207.11,"sentiment":"neutral","sentiment_score":0.06401117891073227},{"text":"Okay.","start":207.11,"end":207.61,"sentiment":"neutral","sentiment_score":0.08663122355937958}],"sentiment":"neutral","sentiment_score":0.06580581849342898,"num_words":19,"start":199.99,"end":207.61},{"sentences":[{"text":"No worries.","start":207.75,"end":208.41,"sentiment":"neutral","sentiment_score":0.17051953077316284},{"text":"I'll I'll go ahead and resend the email that's included your username and password so you could be able to log in to the customer portal and visibly check your account, and then you can also change the password.","start":208.55,"end":222.495,"sentiment":"neutral","sentiment_score":0.15595042820160204},{"text":"Let me do it for you now while I have you on the line.","start":222.555,"end":225.275,"sentiment":"neutral","sentiment_score":0.10532548518053123},{"text":"Okay?","start":225.275,"end":225.775,"sentiment":"neutral","sentiment_score":0.05128265917301178},{"text":"And here.","start":227.63,"end":228.53,"sentiment":"neutral","sentiment_score":0.04457949288189411}],"sentiment":"neutral","sentiment_score":0.13858800342884556,"num_words":58,"start":207.75,"end":228.53},{"sentences":[{"text":"Set.","start":229.07,"end":229.57,"sentiment":"neutral","sentiment_score":0.048264846205711365},{"text":"Alright.","start":229.95,"end":230.43,"sentiment":"neutral","sentiment_score":0.0803302526473999},{"text":"The email has been sent to this email address we have for you, wendec3@gmail.com.","start":230.43,"end":237.65,"sentiment":"neutral","sentiment_score":0.052772914458598406},{"text":"Kindly check if you got it.","start":238.03,"end":239.73,"sentiment":"neutral","sentiment_score":0.0263573390742143},{"text":"Yeah.","start":252.97499,"end":253.47499,"sentiment":"neutral","sentiment_score":0.03747497871518135}],"sentiment":"neutral","sentiment_score":0.046218909323215485,"num_words":23,"start":229.07,"end":253.47499},{"sentences":[{"text":"Melissa.","start":253.53499,"end":254.03499,"sentiment":"neutral","sentiment_score":0.03267879784107208},{"text":"You get it?","start":255.40001,"end":256.3,"sentiment":"neutral","sentiment_score":0.03255349025130272},{"text":"Okay.","start":257.0,"end":257.5,"sentiment":"neutral","sentiment_score":0.06212751194834709},{"text":"So, yeah, just put in the login.","start":257.64,"end":260.92,"sentiment":"neutral","sentiment_score":0.054608125771795},{"text":"That's your username and then the password.","start":260.92,"end":262.94,"sentiment":"neutral","sentiment_score":0.0655720281813826}],"sentiment":"neutral","sentiment_score":0.054406729379766865,"num_words":19,"start":253.53499,"end":262.94},{"sentences":[{"text":"And if you would like to change it, you can go ahead and do so by clicking the profile link.","start":263.08002,"end":267.64,"sentiment":"neutral","sentiment_score":0.0597631118260324},{"text":"Okay?","start":267.64,"end":268.14,"sentiment":"neutral","sentiment_score":0.04985007643699646},{"text":"Then keep your line open in reference to our tech rep to attend your service issue.","start":268.565,"end":273.945,"sentiment":"neutral","sentiment_score":0.041397613007575274},{"text":"You're welcome.","start":276.645,"end":277.465,"sentiment":"positive","sentiment_score":0.5097501128911972},{"text":"Have a good one, and be safe.","start":277.60498,"end":279.04498,"sentiment":"positive","sentiment_score":0.5466123478753226}],"sentiment":"neutral","sentiment_score":0.14681001699975002,"num_words":46,"start":263.08002,"end":279.04498},{"sentences":[{"text":"Bye bye.","start":279.04498,"end":279.785,"sentiment":"neutral","sentiment_score":0.19903374463319778}],"sentiment":"neutral","sentiment_score":0.19903374463319778,"num_words":2,"start":279.04498,"end":279.785}]}}]},{"alternatives":[{"transcript":"Just giving you a quick call because I'm having Internet issues which are, like, kinda so, like, if I wanna watch something on the Internet, it takes a I don't know. It takes a couple hours for me to finish a, like, a forty minute video, or it buffers a lot, like heat. My name my name is Connor Jacob Wendt. My Internet. Yeah. Yep. Yep. No worries. Thank you. No worries. Yeah. And can I also just ask another thing? So just with also with the Internet issue, I I also cannot log in to the portal to check what's going on. Like, I don't have any, like, login details, like, because when I got sent emails in regards to the Internet, it was literally two two emails in regards to the delivery of my, what do you call it, of my modem, and there was nothing about being able to log in or anything like that. So I've got everything correct, and I was able to set up my Internet, but I'll I'm no not able to get into the portal to be able to check on things. Yes. No worries. You're Melissa? Yes. Yep. Okay. No worries. Awesome. No worries. Thank you. Bye.","confidence":0.99316406,"words":[{"word":"just","start":5.3599997,"end":5.8599997,"confidence":0.7260742,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.005109138786792755},{"word":"giving","start":6.08,"end":6.3999996,"confidence":0.92089844,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.007693614810705185},{"word":"you","start":6.3999996,"end":6.56,"confidence":0.9243164,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011900395154953005},{"word":"a","start":6.56,"end":6.72,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.015752524137496948},{"word":"quick","start":6.72,"end":7.04,"confidence":0.99316406,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.017180509865283966},{"word":"call","start":7.04,"end":7.3599997,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.008954782038927078},{"word":"because","start":7.3599997,"end":7.8599997,"confidence":0.9394531,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0006181709468364716},{"word":"i'm","start":8.96,"end":9.12,"confidence":0.9736328,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.004396066069602966},{"word":"having","start":9.12,"end":9.62,"confidence":0.9970703,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.02630733698606491},{"word":"internet","start":10.0,"end":10.5,"confidence":0.94140625,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.04648541659116745},{"word":"issues","start":10.719999,"end":11.219999,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.05709394067525864},{"word":"which","start":14.015,"end":14.515,"confidence":0.9741211,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.05689580738544464},{"word":"are","start":14.575001,"end":14.735001,"confidence":0.6125488,"punctuated_word":"are,","sentiment":"neutral","sentiment_score":-0.07799125462770462},{"word":"like","start":14.735001,"end":15.135,"confidence":0.92041016,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.08351238071918488},{"word":"kinda","start":15.135,"end":15.295,"confidence":0.7470703,"punctuated_word":"kinda","sentiment":"neutral","sentiment_score":-0.094773069024086},{"word":"so","start":15.455,"end":15.8550005,"confidence":0.87475586,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":-0.08545440435409546},{"word":"like","start":15.8550005,"end":16.095001,"confidence":0.9885254,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.06671418249607086},{"word":"if","start":16.095001,"end":16.335,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07772676646709442},{"word":"i","start":16.335,"end":16.495,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07444729655981064},{"word":"wanna","start":16.495,"end":16.815,"confidence":0.92089844,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.0665433406829834},{"word":"watch","start":16.815,"end":17.295,"confidence":0.9921875,"punctuated_word":"watch","sentiment":"neutral","sentiment_score":-0.09119625389575958},{"word":"something","start":17.295,"end":17.615,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.07381851226091385},{"word":"on","start":17.615,"end":17.855,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08487455546855927},{"word":"the","start":17.855,"end":18.015,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10159370303153992},{"word":"internet","start":18.015,"end":18.515,"confidence":0.9794922,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.08499912917613983},{"word":"it","start":19.295,"end":19.535,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10870810598134996},{"word":"takes","start":19.535,"end":19.935,"confidence":0.99609375,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":-0.1524728238582611},{"word":"a","start":19.935,"end":20.335,"confidence":0.33813477,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1747225522994995},{"word":"i","start":20.494999,"end":20.575,"confidence":0.9350586,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20908887684345245},{"word":"don't","start":20.575,"end":20.735,"confidence":0.98950195,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1751127541065216},{"word":"know","start":20.735,"end":20.975,"confidence":0.9404297,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.20318010449409485},{"word":"it","start":20.975,"end":21.135,"confidence":0.9951172,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.202519491314888},{"word":"takes","start":21.135,"end":21.535,"confidence":0.9970703,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":-0.15934018790721893},{"word":"a","start":21.535,"end":21.695,"confidence":0.9536133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1607242077589035},{"word":"couple","start":21.695,"end":22.175,"confidence":0.9951172,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.20527184009552},{"word":"hours","start":22.175,"end":22.675,"confidence":0.6875,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.17620447278022766},{"word":"for","start":23.295,"end":23.535,"confidence":0.90234375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.17171776294708252},{"word":"me","start":23.535,"end":23.935001,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2010696828365326},{"word":"to","start":23.935001,"end":24.175,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22873444855213165},{"word":"finish","start":24.175,"end":24.654999,"confidence":1.0,"punctuated_word":"finish","sentiment":"neutral","sentiment_score":-0.1746658831834793},{"word":"a","start":24.654999,"end":24.895,"confidence":0.6381836,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":-0.160256028175354},{"word":"like","start":24.895,"end":25.215,"confidence":0.9890137,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1577863097190857},{"word":"a","start":25.215,"end":25.375,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12736129760742188},{"word":"forty","start":25.375,"end":25.695,"confidence":0.98828125,"punctuated_word":"forty","sentiment":"neutral","sentiment_score":-0.1079474911093712},{"word":"minute","start":25.695,"end":26.015,"confidence":0.99902344,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":-0.12424925714731216},{"word":"video","start":26.015,"end":26.515,"confidence":0.7636719,"punctuated_word":"video,","sentiment":"neutral","sentiment_score":-0.15870478749275208},{"word":"or","start":27.33,"end":27.83,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.18728959560394287},{"word":"it","start":28.85,"end":29.17,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.24066928029060364},{"word":"buffers","start":29.17,"end":29.67,"confidence":0.87353516,"punctuated_word":"buffers","sentiment":"neutral","sentiment_score":-0.2133861631155014},{"word":"a","start":29.73,"end":29.89,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22819525003433228},{"word":"lot","start":29.89,"end":30.29,"confidence":0.8005371,"punctuated_word":"lot,","sentiment":"neutral","sentiment_score":-0.2354641705751419},{"word":"like","start":30.29,"end":30.69,"confidence":0.97998047,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.3000383973121643},{"word":"heat","start":30.69,"end":31.19,"confidence":0.5527344,"punctuated_word":"heat.","sentiment":"neutral","sentiment_score":-0.20683035254478457},{"word":"my","start":48.515,"end":48.675,"confidence":0.9003906,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.02424108609557152},{"word":"name","start":48.675,"end":49.155,"confidence":0.6972656,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02161086723208427},{"word":"my","start":49.155,"end":49.395,"confidence":0.95166016,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.027375932782888412},{"word":"name","start":49.395,"end":49.555,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.031082261353731155},{"word":"is","start":49.555,"end":50.055,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03821534290909767},{"word":"connor","start":50.114998,"end":50.595,"confidence":0.93359375,"punctuated_word":"Connor","sentiment":"neutral","sentiment_score":0.03671610355377197},{"word":"jacob","start":50.595,"end":51.075,"confidence":0.9921875,"punctuated_word":"Jacob","sentiment":"neutral","sentiment_score":0.042517490684986115},{"word":"wendt","start":51.075,"end":51.575,"confidence":0.7437337,"punctuated_word":"Wendt.","sentiment":"neutral","sentiment_score":0.05224554240703583},{"word":"my","start":61.75,"end":62.07,"confidence":0.9970703,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.00001212581992149353},{"word":"internet","start":62.07,"end":62.57,"confidence":0.923584,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.005886971019208431},{"word":"yeah","start":62.63,"end":62.95,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.038604799658060074},{"word":"yep","start":62.95,"end":63.45,"confidence":0.99853516,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05286567658185959},{"word":"yep","start":84.57,"end":85.07,"confidence":0.94677734,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0739511102437973},{"word":"no","start":91.37,"end":91.69,"confidence":0.9970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.02330965176224709},{"word":"worries","start":91.69,"end":92.090004,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.034061115235090256},{"word":"thank","start":92.090004,"end":92.33,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2474418580532074},{"word":"you","start":92.33,"end":92.83,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.22973766922950745},{"word":"no","start":135.69,"end":135.84999,"confidence":0.6064453,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.09719105064868928},{"word":"worries","start":135.84999,"end":136.34999,"confidence":0.9980469,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.050082556903362274},{"word":"yeah","start":141.84999,"end":142.34999,"confidence":0.7519531,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06888739764690399},{"word":"and","start":143.76999,"end":144.09,"confidence":0.8496094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.11241215467453004},{"word":"can","start":144.09,"end":144.33,"confidence":0.9921875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11872819811105728},{"word":"i","start":144.33,"end":144.73,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11910146474838255},{"word":"also","start":144.73,"end":145.20999,"confidence":0.9819336,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.12777374684810638},{"word":"just","start":145.20999,"end":145.61,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14064089953899384},{"word":"ask","start":145.61,"end":146.01,"confidence":0.9980469,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.09855446219444276},{"word":"another","start":146.01,"end":146.48999,"confidence":0.99902344,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.05282513052225113},{"word":"thing","start":146.48999,"end":146.89,"confidence":0.8120117,"punctuated_word":"thing?","sentiment":"neutral","sentiment_score":0.04265795648097992},{"word":"so","start":146.89,"end":147.39,"confidence":0.9482422,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09004305303096771},{"word":"just","start":148.185,"end":148.685,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1388057917356491},{"word":"with","start":148.825,"end":149.325,"confidence":0.9291992,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.14498664438724518},{"word":"also","start":149.625,"end":150.02501,"confidence":0.9970703,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.1333126425743103},{"word":"with","start":150.02501,"end":150.345,"confidence":0.82666016,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.17455871403217316},{"word":"the","start":150.345,"end":150.585,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18498161435127256},{"word":"internet","start":150.585,"end":151.085,"confidence":0.96777344,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.27751314640045166},{"word":"issue","start":151.30501,"end":151.80501,"confidence":0.9848633,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.2063024640083313},{"word":"i","start":152.425,"end":152.925,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31226053833961487},{"word":"i","start":153.225,"end":153.385,"confidence":0.98291016,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3981150686740875},{"word":"also","start":153.385,"end":153.885,"confidence":0.99609375,"punctuated_word":"also","sentiment":"negative","sentiment_score":-0.3831757307052612},{"word":"cannot","start":154.025,"end":154.525,"confidence":0.9980469,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.5629545450210571},{"word":"log","start":155.545,"end":155.865,"confidence":0.9003906,"punctuated_word":"log","sentiment":"negative","sentiment_score":-0.5581793189048767},{"word":"in","start":155.865,"end":156.185,"confidence":0.90625,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5385469198226929},{"word":"to","start":156.185,"end":156.685,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.522723376750946},{"word":"the","start":156.905,"end":157.385,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5078712105751038},{"word":"portal","start":157.385,"end":157.885,"confidence":0.99902344,"punctuated_word":"portal","sentiment":"negative","sentiment_score":-0.5455624461174011},{"word":"to","start":158.105,"end":158.425,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.44760414958000183},{"word":"check","start":158.425,"end":158.745,"confidence":1.0,"punctuated_word":"check","sentiment":"negative","sentiment_score":-0.36603736877441406},{"word":"what's","start":158.745,"end":159.225,"confidence":1.0,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.3169857859611511},{"word":"going","start":159.225,"end":159.545,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.3068549931049347},{"word":"on","start":159.545,"end":160.045,"confidence":0.9526367,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.332918643951416},{"word":"like","start":160.51,"end":160.82999,"confidence":0.9321289,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.29635921120643616},{"word":"i","start":160.82999,"end":161.15,"confidence":0.99609375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3606642484664917},{"word":"don't","start":161.15,"end":161.47,"confidence":0.8581543,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3466270864009857},{"word":"have","start":161.47,"end":161.79,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.33545219898223877},{"word":"any","start":161.79,"end":162.29,"confidence":0.9494629,"punctuated_word":"any,","sentiment":"negative","sentiment_score":-0.3435668349266052},{"word":"like","start":162.67,"end":163.17,"confidence":0.9916992,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.3283144235610962},{"word":"login","start":163.87,"end":164.37,"confidence":0.84277344,"punctuated_word":"login","sentiment":"negative","sentiment_score":-0.36997804045677185},{"word":"details","start":164.43,"end":164.93,"confidence":0.76904297,"punctuated_word":"details,","sentiment":"negative","sentiment_score":-0.35627689957618713},{"word":"like","start":165.15,"end":165.47,"confidence":0.7145996,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.3540007472038269},{"word":"because","start":165.47,"end":165.87,"confidence":0.99902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.3057441711425781},{"word":"when","start":165.87,"end":166.11,"confidence":0.9980469,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.3409523069858551},{"word":"i","start":166.11,"end":166.27,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29291513562202454},{"word":"got","start":166.27,"end":166.51,"confidence":0.8496094,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.3318432569503784},{"word":"sent","start":166.51,"end":166.91,"confidence":0.9970703,"punctuated_word":"sent","sentiment":"negative","sentiment_score":-0.33658239245414734},{"word":"emails","start":166.91,"end":167.41,"confidence":0.97802734,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":-0.3317161500453949},{"word":"in","start":167.47,"end":167.71,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2705332338809967},{"word":"regards","start":167.71,"end":168.21,"confidence":0.9941406,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.27860164642333984},{"word":"to","start":168.35,"end":168.51,"confidence":0.94628906,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.25177332758903503},{"word":"the","start":168.51,"end":168.67,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3201252818107605},{"word":"internet","start":168.67,"end":169.17,"confidence":0.9707031,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.2993529438972473},{"word":"it","start":169.79,"end":169.87,"confidence":0.8041992,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3786509335041046},{"word":"was","start":169.87,"end":170.11,"confidence":0.98828125,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.33477941155433655},{"word":"literally","start":170.11,"end":170.61,"confidence":0.99121094,"punctuated_word":"literally","sentiment":"negative","sentiment_score":-0.37917330861091614},{"word":"two","start":170.75,"end":171.25,"confidence":0.9980469,"punctuated_word":"two","sentiment":"negative","sentiment_score":-0.3540758192539215},{"word":"two","start":171.87,"end":172.35,"confidence":0.99609375,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.3210567533969879},{"word":"emails","start":172.35,"end":172.85,"confidence":1.0,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":-0.2778247594833374},{"word":"in","start":172.91,"end":173.07,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2865082025527954},{"word":"regards","start":173.07,"end":173.57,"confidence":0.9970703,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.23687168955802915},{"word":"to","start":173.735,"end":173.815,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2809264659881592},{"word":"the","start":173.815,"end":174.135,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2910679578781128},{"word":"delivery","start":174.135,"end":174.635,"confidence":1.0,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":-0.249393492937088},{"word":"of","start":174.69499,"end":175.015,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.3049956262111664},{"word":"my","start":175.015,"end":175.515,"confidence":0.8132324,"punctuated_word":"my,","sentiment":"neutral","sentiment_score":-0.2858735918998718},{"word":"what","start":176.855,"end":177.095,"confidence":0.8701172,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2789970338344574},{"word":"do","start":177.095,"end":177.175,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2544045150279999},{"word":"you","start":177.175,"end":177.33499,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2430717945098877},{"word":"call","start":177.33499,"end":177.655,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2966327667236328},{"word":"it","start":177.655,"end":177.815,"confidence":0.9265137,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.31762367486953735},{"word":"of","start":177.815,"end":177.975,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.3219134211540222},{"word":"my","start":177.975,"end":178.135,"confidence":0.99902344,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4006730616092682},{"word":"modem","start":178.135,"end":178.635,"confidence":0.748291,"punctuated_word":"modem,","sentiment":"neutral","sentiment_score":-0.29029732942581177},{"word":"and","start":179.255,"end":179.495,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.23896341025829315},{"word":"there","start":179.495,"end":179.735,"confidence":0.96777344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.30747225880622864},{"word":"was","start":179.735,"end":179.895,"confidence":0.9291992,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.39874306321144104},{"word":"nothing","start":179.895,"end":180.395,"confidence":1.0,"punctuated_word":"nothing","sentiment":"negative","sentiment_score":-0.46906521916389465},{"word":"about","start":180.535,"end":181.035,"confidence":0.9970703,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.40683111548423767},{"word":"being","start":181.975,"end":182.295,"confidence":0.9448242,"punctuated_word":"being","sentiment":"negative","sentiment_score":-0.4022010862827301},{"word":"able","start":182.295,"end":182.535,"confidence":0.9970703,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.4096207618713379},{"word":"to","start":182.535,"end":182.69499,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4614063799381256},{"word":"log","start":182.69499,"end":183.015,"confidence":0.9658203,"punctuated_word":"log","sentiment":"negative","sentiment_score":-0.42043811082839966},{"word":"in","start":183.015,"end":183.515,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4054177105426788},{"word":"or","start":184.455,"end":184.69499,"confidence":0.9902344,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.3809984028339386},{"word":"anything","start":184.69499,"end":185.19499,"confidence":1.0,"punctuated_word":"anything","sentiment":"negative","sentiment_score":-0.3454777002334595},{"word":"like","start":185.255,"end":185.575,"confidence":0.99902344,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.3765713274478912},{"word":"that","start":185.575,"end":185.94,"confidence":0.9904785,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.392250120639801},{"word":"so","start":186.90001,"end":187.06,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12193360924720764},{"word":"i've","start":187.06,"end":187.3,"confidence":0.9819336,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.07593698054552078},{"word":"got","start":187.3,"end":187.54001,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.013061881065368652},{"word":"everything","start":187.54001,"end":188.04001,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.06378503143787384},{"word":"correct","start":188.42,"end":188.90001,"confidence":0.8708496,"punctuated_word":"correct,","sentiment":"neutral","sentiment_score":0.12480545789003372},{"word":"and","start":188.90001,"end":189.14,"confidence":0.6298828,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14032064378261566},{"word":"i","start":189.14,"end":189.3,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11682578176259996},{"word":"was","start":189.3,"end":189.46,"confidence":0.99316406,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.22868745028972623},{"word":"able","start":189.46,"end":189.78,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.21288204193115232},{"word":"to","start":189.78,"end":189.94,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16208863258361816},{"word":"set","start":189.94,"end":190.1,"confidence":0.99609375,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.16880962252616882},{"word":"up","start":190.1,"end":190.26001,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1684091091156006},{"word":"my","start":190.26001,"end":190.42,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.019182607531547543},{"word":"internet","start":190.42,"end":190.92,"confidence":0.8366699,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.005289971828460693},{"word":"but","start":191.14,"end":191.64,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.016870491206645966},{"word":"i'll","start":192.18001,"end":192.42,"confidence":0.6760254,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.16585837304592133},{"word":"i'm","start":192.58,"end":193.08,"confidence":0.93774414,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1688646525144577},{"word":"no","start":193.3,"end":193.78,"confidence":0.91015625,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.20336952805519104},{"word":"not","start":193.94,"end":194.26001,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2089347243309021},{"word":"able","start":194.26001,"end":194.74,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.25426656007766724},{"word":"to","start":194.74,"end":195.14,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2959638237953186},{"word":"get","start":195.14,"end":195.38,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.28359925746917725},{"word":"into","start":195.38,"end":195.88,"confidence":0.9633789,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.28117790818214417},{"word":"the","start":196.34,"end":196.58,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08717253059148788},{"word":"portal","start":196.58,"end":197.08,"confidence":1.0,"punctuated_word":"portal","sentiment":"neutral","sentiment_score":-0.17425218224525452},{"word":"to","start":197.22,"end":197.38,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10278160870075226},{"word":"be","start":197.38,"end":197.54001,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1255979835987091},{"word":"able","start":197.54001,"end":197.78,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.1150362491607666},{"word":"to","start":197.78,"end":197.94,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13662055134773254},{"word":"check","start":197.94,"end":198.18001,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.1036711111664772},{"word":"on","start":198.18001,"end":198.42,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1009274274110794},{"word":"things","start":198.42,"end":198.885,"confidence":0.99609375,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.144239142537117},{"word":"yes","start":206.165,"end":206.665,"confidence":0.7548828,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.055428750813007355},{"word":"no","start":226.13,"end":226.29001,"confidence":0.8330078,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07373011857271194},{"word":"worries","start":226.29001,"end":226.79001,"confidence":0.9855957,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.05814517289400101},{"word":"you're","start":251.07999,"end":251.15999,"confidence":0.73461914,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.029433663934469223},{"word":"melissa","start":251.15999,"end":251.65999,"confidence":0.8713379,"punctuated_word":"Melissa?","sentiment":"neutral","sentiment_score":0.023629222065210342},{"word":"yes","start":255.56,"end":256.06,"confidence":0.89331055,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03737109154462814},{"word":"yep","start":256.36,"end":256.86,"confidence":0.7536621,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04890352115035057},{"word":"okay","start":268.61502,"end":269.015,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04611547663807869},{"word":"no","start":269.015,"end":269.255,"confidence":0.9951172,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07102206349372864},{"word":"worries","start":269.255,"end":269.755,"confidence":0.9975586,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06699700653553009},{"word":"awesome","start":274.58,"end":275.06,"confidence":0.8503418,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.4093480110168457},{"word":"no","start":275.06,"end":275.3,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.22248756885528564},{"word":"worries","start":275.3,"end":275.62,"confidence":1.0,"punctuated_word":"worries.","sentiment":"positive","sentiment_score":0.3388456106185913},{"word":"thank","start":275.62,"end":275.86,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5664452910423279},{"word":"you","start":275.86,"end":276.36,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4648951292037964},{"word":"bye","start":279.94,"end":280.44,"confidence":0.9921875,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07253595441579819}],"paragraphs":{"transcript":"\nJust giving you a quick call because I'm having Internet issues which are, like, kinda so, like, if I wanna watch something on the Internet, it takes a I don't know. It takes a couple hours for me to finish a, like, a forty minute video, or it buffers a lot, like heat. My name my name is Connor Jacob Wendt. My Internet. Yeah.\n\nYep. Yep. No worries. Thank you. No worries.\n\nYeah. And can I also just ask another thing? So just with also with the Internet issue, I I also cannot log in to the portal to check what's going on. Like, I don't have any, like, login details, like, because when I got sent emails in regards to the Internet, it was literally two two emails in regards to the delivery of my, what do you call it, of my modem, and there was nothing about being able to log in or anything like that. So I've got everything correct, and I was able to set up my Internet, but I'll I'm no not able to get into the portal to be able to check on things.\n\nYes. No worries. You're Melissa? Yes. Yep.\n\nOkay. No worries. Awesome. No worries. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Just giving you a quick call because I'm having Internet issues which are, like, kinda so, like, if I wanna watch something on the Internet, it takes a I don't know.","start":5.3599997,"end":20.975,"sentiment":"neutral","sentiment_score":-0.07168884250906206},{"text":"It takes a couple hours for me to finish a, like, a forty minute video, or it buffers a lot, like heat.","start":20.975,"end":31.19,"sentiment":"neutral","sentiment_score":-0.18765574355017056},{"text":"My name my name is Connor Jacob Wendt.","start":48.515,"end":51.575,"sentiment":"neutral","sentiment_score":0.03425057837739587},{"text":"My Internet.","start":61.75,"end":62.57,"sentiment":"neutral","sentiment_score":0.002937422599643469},{"text":"Yeah.","start":62.63,"end":62.95,"sentiment":"neutral","sentiment_score":0.038604799658060074}],"sentiment":"neutral","sentiment_score":-0.09425462818762753,"num_words":64,"start":5.3599997,"end":62.95},{"sentences":[{"text":"Yep.","start":62.95,"end":63.45,"sentiment":"neutral","sentiment_score":0.05286567658185959},{"text":"Yep.","start":84.57,"end":85.07,"sentiment":"neutral","sentiment_score":0.0739511102437973},{"text":"No worries.","start":91.37,"end":92.090004,"sentiment":"neutral","sentiment_score":0.02868538349866867},{"text":"Thank you.","start":92.090004,"end":92.83,"sentiment":"neutral","sentiment_score":0.23858976364135742},{"text":"No worries.","start":135.69,"end":136.34999,"sentiment":"neutral","sentiment_score":0.07363680377602577}],"sentiment":"neutral","sentiment_score":0.10108008608222008,"num_words":8,"start":62.95,"end":136.34999},{"sentences":[{"text":"Yeah.","start":141.84999,"end":142.34999,"sentiment":"neutral","sentiment_score":0.06888739764690399},{"text":"And can I also just ask another thing?","start":143.76999,"end":146.89,"sentiment":"neutral","sentiment_score":0.10158675163984299},{"text":"So just with also with the Internet issue, I I also cannot log in to the portal to check what's going on.","start":146.89,"end":160.045,"sentiment":"negative","sentiment_score":-0.3386497348546982},{"text":"Like, I don't have any, like, login details, like, because when I got sent emails in regards to the Internet, it was literally two two emails in regards to the delivery of my, what do you call it, of my modem, and there was nothing about being able to log in or anything like that.","start":160.51,"end":185.94,"sentiment":"neutral","sentiment_score":-0.33184814209287816},{"text":"So I've got everything correct, and I was able to set up my Internet, but I'll I'm no not able to get into the portal to be able to check on things.","start":186.90001,"end":198.885,"sentiment":"neutral","sentiment_score":-0.0537426695227623}],"sentiment":"neutral","sentiment_score":-0.22491632199893563,"num_words":118,"start":141.84999,"end":198.885},{"sentences":[{"text":"Yes.","start":206.165,"end":206.665,"sentiment":"neutral","sentiment_score":0.055428750813007355},{"text":"No worries.","start":226.13,"end":226.79001,"sentiment":"neutral","sentiment_score":0.06593764573335648},{"text":"You're Melissa?","start":251.07999,"end":251.65999,"sentiment":"neutral","sentiment_score":0.026531442999839783},{"text":"Yes.","start":255.56,"end":256.06,"sentiment":"neutral","sentiment_score":0.03737109154462814},{"text":"Yep.","start":256.36,"end":256.86,"sentiment":"neutral","sentiment_score":0.04890352115035057}],"sentiment":"neutral","sentiment_score":0.046663077282054086,"num_words":7,"start":206.165,"end":256.86},{"sentences":[{"text":"Okay.","start":268.61502,"end":269.015,"sentiment":"neutral","sentiment_score":0.04611547663807869},{"text":"No worries.","start":269.015,"end":269.755,"sentiment":"neutral","sentiment_score":0.06900953501462936},{"text":"Awesome.","start":274.58,"end":275.06,"sentiment":"positive","sentiment_score":0.4093480110168457},{"text":"No worries.","start":275.06,"end":275.62,"sentiment":"neutral","sentiment_score":0.2806665897369385},{"text":"Thank you.","start":275.62,"end":276.36,"sentiment":"positive","sentiment_score":0.5156702101230621}],"sentiment":"neutral","sentiment_score":0.27326951967552304,"num_words":8,"start":268.61502,"end":276.36},{"sentences":[{"text":"Bye.","start":279.94,"end":280.44,"sentiment":"neutral","sentiment_score":-0.07253595441579819}],"sentiment":"neutral","sentiment_score":-0.07253595441579819,"num_words":1,"start":279.94,"end":280.44}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Just giving you a quick call because I'm having Internet issues which are, like, kinda so, like, if I wanna watch something on the Internet, it takes\n\nChannel 0: Mhmm.\n\nChannel 1: a I don't know. It takes a couple hours for me to finish a, like, a forty minute video, or it buffers a lot, like heat.\n\nChannel 0: Got it. So here's what I'm going to do. You came across accounts department. I'll just need to pull out your account. In that way, I could endorse you to our technical team so they could attend your service concern, alright, and try to resolve.\n\nWhat is your full name?\n\nChannel 1: My name my name is Connor Jacob Wendt.\n\nChannel 0: Nice to have you in the line, Wendt. So you mentioned you're having an issue about your speed. Is that right?\n\nChannel 1: My Internet. Yeah. Yep.\n\nChannel 0: Yeah. Okay. So you're at home right now available to check any router your router, your connectivity, something like that. Let me just check our tech. If if they are available, I'll transfer the call.\n\nIf not, I will endorse your account to them. In that way, they can reach out to you within\n\nChannel 1: Yep.\n\nChannel 0: today so they can do some investigation and checking to resolve your Internet service issue. Okay? One\n\nChannel 1: No\n\nChannel 0: moment\n\nChannel 1: worries.\n\nChannel 0: here.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Thank you so much for patiently waiting on the line. So our tech rep is just engaged on a call, but I've already forwarded your account to them. They will reach out to you as soon as possible to check your Internet service. Okay?\n\nThe good phone\n\nChannel 1: No\n\nChannel 0: number\n\nChannel 1: worries.\n\nChannel 0: to call you back is this same you're using ends in 7646?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Perfect.\n\nChannel 1: And can I also just ask another thing? So just with also with the Internet issue, I I also cannot log in to the portal to check what's going on. Like, I don't have any, like, login details, like, because when I got sent emails in regards to the Internet, it was literally two two emails in regards to the delivery of my, what do you call it, of my modem, and\n\nChannel 0: Mm-mm.\n\nChannel 1: there was nothing about being able to log in or anything like that. So I've got everything correct, and I was able to set up my Internet, but I'll I'm no not able to get into\n\nChannel 0: Mhmm.\n\nChannel 1: the portal to be able to check on things.\n\nChannel 0: Mhmm. Yeah. The customer portal. Right? Your username and password wherein you can check your finances, document, and usage.\n\nChannel 1: Yes.\n\nChannel 0: Right? Okay. No worries. I'll I'll go ahead and resend the email that's included your username and password so you could be able to log in to the customer portal and visibly check your account, and then you can also change the password. Let me do it for you now while I have you on the line.\n\nOkay?\n\nChannel 1: No worries.\n\nChannel 0: And here. Set. Alright. The email has been sent to this email address we have for you, wendec3@gmail.com. Kindly check if you got it.\n\nChannel 1: You're Melissa?\n\nChannel 0: Yeah. Melissa. You\n\nChannel 1: Yes.\n\nChannel 0: get it?\n\nChannel 1: Yep.\n\nChannel 0: Okay. So, yeah, just put in the login. That's your username and then the password. And if you would like to change it, you can go ahead and do so by clicking the profile link. Okay?\n\nThen\n\nChannel 1: Okay.\n\nChannel 0: keep\n\nChannel 1: No\n\nChannel 0: your\n\nChannel 1: worries.\n\nChannel 0: line open in reference to our tech rep to attend your service issue.\n\nChannel 1: Awesome. No worries. Thank you.\n\nChannel 0: You're welcome. Have a good one, and be safe. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.18573635816574097},{"text":"Good afternoon.","start":0.64,"end":1.36,"sentiment":"positive","sentiment_score":0.3446589559316635},{"text":"This is Airtel accounts.","start":1.36,"end":2.56,"sentiment":"neutral","sentiment_score":0.28794771432876587},{"text":"How may I help you today?","start":2.56,"end":3.86,"sentiment":"neutral","sentiment_score":0.3181508084138234}],"sentiment":"neutral","sentiment_score":0.30274999829439014,"channel":0,"num_words":13,"start":0.39999998,"end":3.86},{"sentences":[{"text":"Just giving you a quick call because I'm having Internet issues which are, like, kinda so, like, if I wanna watch something on the Internet, it takes","start":5.3599997,"end":19.935,"sentiment":"neutral","sentiment_score":-0.05408332703842057}],"sentiment":"neutral","sentiment_score":-0.05408332703842057,"channel":1,"num_words":27,"start":5.3599997,"end":19.935},{"sentences":[{"text":"Mhmm.","start":19.535,"end":20.035,"sentiment":"neutral","sentiment_score":-0.11407575011253356}],"sentiment":"neutral","sentiment_score":-0.11407575011253356,"channel":0,"num_words":1,"start":19.535,"end":20.035},{"sentences":[{"text":"a I don't know.","start":19.935,"end":20.975,"sentiment":"neutral","sentiment_score":-0.1905260719358921},{"text":"It takes a couple hours for me to finish a, like, a forty minute video, or it buffers a lot, like heat.","start":20.975,"end":31.19,"sentiment":"neutral","sentiment_score":-0.18765574355017056}],"sentiment":"neutral","sentiment_score":-0.18809733253258926,"channel":1,"num_words":26,"start":19.935,"end":31.19},{"sentences":[{"text":"Got it.","start":32.38,"end":32.86,"sentiment":"neutral","sentiment_score":-0.01357439998537302},{"text":"So here's what I'm going to do.","start":32.86,"end":34.46,"sentiment":"neutral","sentiment_score":0.04353250802627632},{"text":"You came across accounts department.","start":34.46,"end":36.4,"sentiment":"neutral","sentiment_score":0.01673303060233593},{"text":"I'll just need to pull out your account.","start":36.7,"end":38.3,"sentiment":"neutral","sentiment_score":0.05937833059579134},{"text":"In that way, I could endorse you to our technical team so they could attend your service concern, alright, and try to resolve.","start":38.3,"end":45.684998,"sentiment":"neutral","sentiment_score":0.08040948689955732}],"sentiment":"neutral","sentiment_score":0.059681972281800375,"channel":0,"num_words":45,"start":32.38,"end":45.684998},{"sentences":[{"text":"What is your full name?","start":46.065,"end":47.605,"sentiment":"neutral","sentiment_score":0.02530037276446819}],"sentiment":"neutral","sentiment_score":0.02530037276446819,"channel":0,"num_words":5,"start":46.065,"end":47.605},{"sentences":[{"text":"My name my name is Connor Jacob Wendt.","start":48.515,"end":51.575,"sentiment":"neutral","sentiment_score":0.03425057837739587}],"sentiment":"neutral","sentiment_score":0.03425057837739587,"channel":1,"num_words":8,"start":48.515,"end":51.575},{"sentences":[{"text":"Nice to have you in the line, Wendt.","start":52.385,"end":54.165,"sentiment":"positive","sentiment_score":0.5398099310696125},{"text":"So you mentioned you're having an issue about your speed.","start":54.785,"end":60.010002,"sentiment":"neutral","sentiment_score":0.08286597095429897},{"text":"Is that right?","start":60.31,"end":61.13,"sentiment":"neutral","sentiment_score":0.08574506392081578}],"sentiment":"neutral","sentiment_score":0.2573511595172541,"channel":0,"num_words":21,"start":52.385,"end":61.13},{"sentences":[{"text":"My Internet.","start":61.75,"end":62.57,"sentiment":"neutral","sentiment_score":0.002937422599643469},{"text":"Yeah.","start":62.63,"end":62.95,"sentiment":"neutral","sentiment_score":0.038604799658060074},{"text":"Yep.","start":62.95,"end":63.45,"sentiment":"neutral","sentiment_score":0.05286567658185959}],"sentiment":"neutral","sentiment_score":0.02433633035980165,"channel":1,"num_words":4,"start":61.75,"end":63.45},{"sentences":[{"text":"Yeah.","start":63.43,"end":63.93,"sentiment":"neutral","sentiment_score":0.0617099329829216},{"text":"Okay.","start":64.31,"end":64.81,"sentiment":"neutral","sentiment_score":0.07587428390979767},{"text":"So you're at home right now available to check any router your router, your connectivity, something like that.","start":65.11,"end":72.715,"sentiment":"neutral","sentiment_score":0.0637253907819589},{"text":"Let me just check our tech.","start":72.715,"end":75.134995,"sentiment":"neutral","sentiment_score":0.06386470980942249},{"text":"If if they are available, I'll transfer the call.","start":75.195,"end":78.715,"sentiment":"neutral","sentiment_score":0.030254749581217766}],"sentiment":"neutral","sentiment_score":0.05543206445872784,"channel":0,"num_words":35,"start":63.43,"end":78.715},{"sentences":[{"text":"If not, I will endorse your account to them.","start":78.715,"end":81.595,"sentiment":"neutral","sentiment_score":0.034996066656377584},{"text":"In that way, they can reach out to you within","start":81.595,"end":84.85,"sentiment":"neutral","sentiment_score":0.09270399808883667}],"sentiment":"neutral","sentiment_score":0.06536866214714553,"channel":0,"num_words":19,"start":78.715,"end":84.85},{"sentences":[{"text":"Yep.","start":84.57,"end":85.07,"sentiment":"neutral","sentiment_score":0.0739511102437973}],"sentiment":"neutral","sentiment_score":0.0739511102437973,"channel":1,"num_words":1,"start":84.57,"end":85.07},{"sentences":[{"text":"today so they can do some investigation and checking to resolve your Internet service issue.","start":84.85,"end":90.61,"sentiment":"neutral","sentiment_score":0.03673292050758998},{"text":"Okay?","start":90.61,"end":91.11,"sentiment":"neutral","sentiment_score":0.026072248816490173},{"text":"One","start":91.25,"end":91.49,"sentiment":"neutral","sentiment_score":0.013617923483252524}],"sentiment":"neutral","sentiment_score":0.03474611646550543,"channel":0,"num_words":17,"start":84.85,"end":91.49},{"sentences":[{"text":"No","start":91.37,"end":91.69,"sentiment":"neutral","sentiment_score":0.02330965176224709}],"sentiment":"neutral","sentiment_score":0.02330965176224709,"channel":1,"num_words":1,"start":91.37,"end":91.69},{"sentences":[{"text":"moment","start":91.49,"end":91.89,"sentiment":"neutral","sentiment_score":-0.014480628073215485}],"sentiment":"neutral","sentiment_score":-0.014480628073215485,"channel":0,"num_words":1,"start":91.49,"end":91.89},{"sentences":[{"text":"worries.","start":91.69,"end":92.090004,"sentiment":"neutral","sentiment_score":0.034061115235090256}],"sentiment":"neutral","sentiment_score":0.034061115235090256,"channel":1,"num_words":1,"start":91.69,"end":92.090004},{"sentences":[{"text":"here.","start":91.89,"end":92.39,"sentiment":"neutral","sentiment_score":0.037932075560092926}],"sentiment":"neutral","sentiment_score":0.037932075560092926,"channel":0,"num_words":1,"start":91.89,"end":92.39},{"sentences":[{"text":"Thank you.","start":92.090004,"end":92.83,"sentiment":"neutral","sentiment_score":0.23858976364135742}],"sentiment":"neutral","sentiment_score":0.23858976364135742,"channel":1,"num_words":2,"start":92.090004,"end":92.83},{"sentences":[{"text":"You're welcome.","start":93.25,"end":93.99,"sentiment":"neutral","sentiment_score":0.29508841037750244},{"text":"Thank you so much for patiently waiting on the line.","start":121.74,"end":124.22,"sentiment":"positive","sentiment_score":0.39464475214481354},{"text":"So our tech rep is just engaged on a call, but I've already forwarded your account to them.","start":124.22,"end":129.91501,"sentiment":"neutral","sentiment_score":0.0666067178050677},{"text":"They will reach out to you as soon as possible to check your Internet service.","start":130.135,"end":134.695,"sentiment":"neutral","sentiment_score":0.14285085846980414},{"text":"Okay?","start":134.695,"end":135.175,"sentiment":"neutral","sentiment_score":0.08034679293632507}],"sentiment":"neutral","sentiment_score":0.17301423766690752,"channel":0,"num_words":46,"start":93.25,"end":135.175},{"sentences":[{"text":"The good phone","start":135.175,"end":135.815,"sentiment":"neutral","sentiment_score":0.12239718437194824}],"sentiment":"neutral","sentiment_score":0.12239718437194824,"channel":0,"num_words":3,"start":135.175,"end":135.815},{"sentences":[{"text":"No","start":135.69,"end":135.84999,"sentiment":"neutral","sentiment_score":0.09719105064868928}],"sentiment":"neutral","sentiment_score":0.09719105064868928,"channel":1,"num_words":1,"start":135.69,"end":135.84999},{"sentences":[{"text":"number","start":135.815,"end":136.135,"sentiment":"neutral","sentiment_score":0.01239093765616417}],"sentiment":"neutral","sentiment_score":0.01239093765616417,"channel":0,"num_words":1,"start":135.815,"end":136.135},{"sentences":[{"text":"worries.","start":135.84999,"end":136.34999,"sentiment":"neutral","sentiment_score":0.050082556903362274}],"sentiment":"neutral","sentiment_score":0.050082556903362274,"channel":1,"num_words":1,"start":135.84999,"end":136.34999},{"sentences":[{"text":"to call you back is this same you're using ends in 7646?","start":136.135,"end":140.715,"sentiment":"neutral","sentiment_score":0.020418763626366854}],"sentiment":"neutral","sentiment_score":0.020418763626366854,"channel":0,"num_words":12,"start":136.135,"end":140.715},{"sentences":[{"text":"Yeah.","start":141.84999,"end":142.34999,"sentiment":"neutral","sentiment_score":0.06888739764690399}],"sentiment":"neutral","sentiment_score":0.06888739764690399,"channel":1,"num_words":1,"start":141.84999,"end":142.34999},{"sentences":[{"text":"Okay.","start":142.93001,"end":143.41,"sentiment":"neutral","sentiment_score":0.1342912316322327},{"text":"Perfect.","start":143.41,"end":143.91,"sentiment":"neutral","sentiment_score":0.2917059063911438}],"sentiment":"neutral","sentiment_score":0.21299856901168823,"channel":0,"num_words":2,"start":142.93001,"end":143.91},{"sentences":[{"text":"And can I also just ask another thing?","start":143.76999,"end":146.89,"sentiment":"neutral","sentiment_score":0.10158675163984299},{"text":"So just with also with the Internet issue, I I also cannot log in to the portal to check what's going on.","start":146.89,"end":160.045,"sentiment":"negative","sentiment_score":-0.3386497348546982},{"text":"Like, I don't have any, like, login details, like, because when I got sent emails in regards to the Internet, it was literally two two emails in regards to the delivery of my, what do you call it, of my modem, and","start":160.51,"end":179.495,"sentiment":"neutral","sentiment_score":-0.3113132037577175}],"sentiment":"neutral","sentiment_score":-0.273788259882066,"channel":1,"num_words":72,"start":143.76999,"end":179.495},{"sentences":[{"text":"Mm-mm.","start":179.40999,"end":179.90999,"sentiment":"neutral","sentiment_score":-0.2426580935716629}],"sentiment":"neutral","sentiment_score":-0.2426580935716629,"channel":0,"num_words":1,"start":179.40999,"end":179.90999},{"sentences":[{"text":"there was nothing about being able to log in or anything like that.","start":179.495,"end":185.94,"sentiment":"negative","sentiment_score":-0.3981917890218588},{"text":"So I've got everything correct, and I was able to set up my Internet, but I'll I'm no not able to get into","start":186.90001,"end":195.88,"sentiment":"neutral","sentiment_score":-0.027368114694305088}],"sentiment":"neutral","sentiment_score":-0.1612766637570328,"channel":1,"num_words":36,"start":179.495,"end":195.88},{"sentences":[{"text":"Mhmm.","start":195.75,"end":196.25,"sentiment":"neutral","sentiment_score":-0.1113363802433014}],"sentiment":"neutral","sentiment_score":-0.1113363802433014,"channel":0,"num_words":1,"start":195.75,"end":196.25},{"sentences":[{"text":"the portal to be able to check on things.","start":196.34,"end":198.885,"sentiment":"neutral","sentiment_score":-0.12114430963993073}],"sentiment":"neutral","sentiment_score":-0.12114430963993073,"channel":1,"num_words":9,"start":196.34,"end":198.885},{"sentences":[{"text":"Mhmm.","start":199.43,"end":199.59,"sentiment":"neutral","sentiment_score":0.0027582840994000435},{"text":"Yeah.","start":199.59,"end":199.99,"sentiment":"neutral","sentiment_score":0.03355058282613754},{"text":"The customer portal.","start":199.99,"end":201.03,"sentiment":"neutral","sentiment_score":0.043479533245166145},{"text":"Right?","start":201.03,"end":201.35,"sentiment":"neutral","sentiment_score":0.06675785779953003},{"text":"Your username and password wherein you can check your finances, document, and usage.","start":201.35,"end":206.01,"sentiment":"neutral","sentiment_score":0.06942089933615464}],"sentiment":"neutral","sentiment_score":0.05978826399108297,"channel":0,"num_words":19,"start":199.43,"end":206.01},{"sentences":[{"text":"Yes.","start":206.165,"end":206.665,"sentiment":"neutral","sentiment_score":0.055428750813007355}],"sentiment":"neutral","sentiment_score":0.055428750813007355,"channel":1,"num_words":1,"start":206.165,"end":206.665},{"sentences":[{"text":"Right?","start":206.63,"end":207.11,"sentiment":"neutral","sentiment_score":0.06401117891073227},{"text":"Okay.","start":207.11,"end":207.61,"sentiment":"neutral","sentiment_score":0.08663122355937958},{"text":"No worries.","start":207.75,"end":208.41,"sentiment":"neutral","sentiment_score":0.17051953077316284},{"text":"I'll I'll go ahead and resend the email that's included your username and password so you could be able to log in to the customer portal and visibly check your account, and then you can also change the password.","start":208.55,"end":222.495,"sentiment":"neutral","sentiment_score":0.15595042820160204},{"text":"Let me do it for you now while I have you on the line.","start":222.555,"end":225.275,"sentiment":"neutral","sentiment_score":0.10532548518053123}],"sentiment":"neutral","sentiment_score":0.14119833256853254,"channel":0,"num_words":57,"start":206.63,"end":225.275},{"sentences":[{"text":"Okay?","start":225.275,"end":225.775,"sentiment":"neutral","sentiment_score":0.05128265917301178}],"sentiment":"neutral","sentiment_score":0.05128265917301178,"channel":0,"num_words":1,"start":225.275,"end":225.775},{"sentences":[{"text":"No worries.","start":226.13,"end":226.79001,"sentiment":"neutral","sentiment_score":0.06593764573335648}],"sentiment":"neutral","sentiment_score":0.06593764573335648,"channel":1,"num_words":2,"start":226.13,"end":226.79001},{"sentences":[{"text":"And here.","start":227.63,"end":228.53,"sentiment":"neutral","sentiment_score":0.04457949288189411},{"text":"Set.","start":229.07,"end":229.57,"sentiment":"neutral","sentiment_score":0.048264846205711365},{"text":"Alright.","start":229.95,"end":230.43,"sentiment":"neutral","sentiment_score":0.0803302526473999},{"text":"The email has been sent to this email address we have for you, wendec3@gmail.com.","start":230.43,"end":237.65,"sentiment":"neutral","sentiment_score":0.052772914458598406},{"text":"Kindly check if you got it.","start":238.03,"end":239.73,"sentiment":"neutral","sentiment_score":0.0263573390742143}],"sentiment":"neutral","sentiment_score":0.04644662172844013,"channel":0,"num_words":24,"start":227.63,"end":239.73},{"sentences":[{"text":"You're Melissa?","start":251.07999,"end":251.65999,"sentiment":"neutral","sentiment_score":0.026531442999839783}],"sentiment":"neutral","sentiment_score":0.026531442999839783,"channel":1,"num_words":2,"start":251.07999,"end":251.65999},{"sentences":[{"text":"Yeah.","start":252.97499,"end":253.47499,"sentiment":"neutral","sentiment_score":0.03747497871518135},{"text":"Melissa.","start":253.53499,"end":254.03499,"sentiment":"neutral","sentiment_score":0.03267879784107208},{"text":"You","start":255.40001,"end":255.64,"sentiment":"neutral","sentiment_score":0.03311385586857796}],"sentiment":"neutral","sentiment_score":0.034422544141610466,"channel":0,"num_words":3,"start":252.97499,"end":255.64},{"sentences":[{"text":"Yes.","start":255.56,"end":256.06,"sentiment":"neutral","sentiment_score":0.03737109154462814}],"sentiment":"neutral","sentiment_score":0.03737109154462814,"channel":1,"num_words":1,"start":255.56,"end":256.06},{"sentences":[{"text":"get it?","start":255.64,"end":256.3,"sentiment":"neutral","sentiment_score":0.0322733074426651}],"sentiment":"neutral","sentiment_score":0.0322733074426651,"channel":0,"num_words":2,"start":255.64,"end":256.3},{"sentences":[{"text":"Yep.","start":256.36,"end":256.86,"sentiment":"neutral","sentiment_score":0.04890352115035057}],"sentiment":"neutral","sentiment_score":0.04890352115035057,"channel":1,"num_words":1,"start":256.36,"end":256.86},{"sentences":[{"text":"Okay.","start":257.0,"end":257.5,"sentiment":"neutral","sentiment_score":0.06212751194834709},{"text":"So, yeah, just put in the login.","start":257.64,"end":260.92,"sentiment":"neutral","sentiment_score":0.054608125771795},{"text":"That's your username and then the password.","start":260.92,"end":262.94,"sentiment":"neutral","sentiment_score":0.0655720281813826},{"text":"And if you would like to change it, you can go ahead and do so by clicking the profile link.","start":263.08002,"end":267.64,"sentiment":"neutral","sentiment_score":0.0597631118260324},{"text":"Okay?","start":267.64,"end":268.14,"sentiment":"neutral","sentiment_score":0.04985007643699646}],"sentiment":"neutral","sentiment_score":0.059680580627173185,"channel":0,"num_words":36,"start":257.0,"end":268.14},{"sentences":[{"text":"Then","start":268.565,"end":268.885,"sentiment":"neutral","sentiment_score":0.041011832654476166}],"sentiment":"neutral","sentiment_score":0.041011832654476166,"channel":0,"num_words":1,"start":268.565,"end":268.885},{"sentences":[{"text":"Okay.","start":268.61502,"end":269.015,"sentiment":"neutral","sentiment_score":0.04611547663807869}],"sentiment":"neutral","sentiment_score":0.04611547663807869,"channel":1,"num_words":1,"start":268.61502,"end":269.015},{"sentences":[{"text":"keep","start":268.885,"end":269.205,"sentiment":"neutral","sentiment_score":0.03578503057360649}],"sentiment":"neutral","sentiment_score":0.03578503057360649,"channel":0,"num_words":1,"start":268.885,"end":269.205},{"sentences":[{"text":"No","start":269.015,"end":269.255,"sentiment":"neutral","sentiment_score":0.07102206349372864}],"sentiment":"neutral","sentiment_score":0.07102206349372864,"channel":1,"num_words":1,"start":269.015,"end":269.255},{"sentences":[{"text":"your","start":269.205,"end":269.445,"sentiment":"neutral","sentiment_score":0.03845856338739395}],"sentiment":"neutral","sentiment_score":0.03845856338739395,"channel":0,"num_words":1,"start":269.205,"end":269.445},{"sentences":[{"text":"worries.","start":269.255,"end":269.755,"sentiment":"neutral","sentiment_score":0.06699700653553009}],"sentiment":"neutral","sentiment_score":0.06699700653553009,"channel":1,"num_words":1,"start":269.255,"end":269.755},{"sentences":[{"text":"line open in reference to our tech rep to attend your service issue.","start":269.445,"end":273.945,"sentiment":"neutral","sentiment_score":0.042085106269671366}],"sentiment":"neutral","sentiment_score":0.042085106269671366,"channel":0,"num_words":13,"start":269.445,"end":273.945},{"sentences":[{"text":"Awesome.","start":274.58,"end":275.06,"sentiment":"positive","sentiment_score":0.4093480110168457},{"text":"No worries.","start":275.06,"end":275.62,"sentiment":"neutral","sentiment_score":0.2806665897369385},{"text":"Thank you.","start":275.62,"end":276.36,"sentiment":"positive","sentiment_score":0.5156702101230621}],"sentiment":"positive","sentiment_score":0.4004043221473694,"channel":1,"num_words":5,"start":274.58,"end":276.36},{"sentences":[{"text":"You're welcome.","start":276.645,"end":277.465,"sentiment":"positive","sentiment_score":0.5097501128911972},{"text":"Have a good one, and be safe.","start":277.60498,"end":279.04498,"sentiment":"positive","sentiment_score":0.5466123478753226},{"text":"Bye bye.","start":279.04498,"end":279.785,"sentiment":"neutral","sentiment_score":0.19903374463319778}],"sentiment":"positive","sentiment_score":0.47671401365236804,"channel":0,"num_words":11,"start":276.645,"end":279.785},{"sentences":[{"text":"Bye.","start":279.94,"end":280.44,"sentiment":"neutral","sentiment_score":-0.07253595441579819}],"sentiment":"neutral","sentiment_score":-0.07253595441579819,"channel":1,"num_words":1,"start":279.94,"end":280.44}]},"summary":{"result":"success","short":"The customer calls Airtel accounts because their internet service is not working. The representative asks for the customer's name and confirms their internet speed. The representative then transfers the call to the technical team to investigate the issue and provides the customer with a username and password to access their account."},"intents":{"segments":[{"text":"The customer portal. Right? Your username and password wherein you can check your finances, document, and usage. Yes. Right?","start_word":416,"end_word":434,"intents":[{"intent":"Obtain portal details","confidence_score":0.000019881392}]},{"text":"Right? Your username and password wherein you can check your finances, document, and usage. Yes. Right?","start_word":419,"end_word":434,"intents":[{"intent":"Check finances","confidence_score":0.025081024}]},{"text":"I'll I'll go ahead and resend the email that's included your username and password so you could be able to log in to the customer portal and visibly check your account, and then you can also change the password.","start_word":438,"end_word":476,"intents":[{"intent":"Resend email","confidence_score":0.27757055},{"intent":"Change password","confidence_score":0.08730736}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. How may I help you today? Just giving you a quick call because I'm having Internet issues which are, like, kinda so, like, if I wanna watch something on the Internet, it Mhmm. takes a I don't know. It takes a couple hours for me to finish a, like, a forty minute video, or it buffers a lot, like heat. Got it. So here's what I'm going to do. You came across accounts department. I'll just need to pull out your account. In that way, I could endorse you to our technical team so they could attend your service concern, alright, and try to resolve. What is your full name? My name my name is Connor Jacob Wendt.","start_word":0,"end_word":124,"sentiment":"neutral","sentiment_score":-0.0034493382554501295},{"text":"Nice to have you in the line, Wendt.","start_word":125,"end_word":132,"sentiment":"positive","sentiment_score":0.5168996453285217},{"text":"So you mentioned you're having an issue about your speed. Is that right? My Internet. Yeah. Yep. Yeah. Okay. So you're at home right now available to check any router your router, your connectivity, something like that. Let me just check our tech. If if they are available, I'll transfer the call. If not, I will endorse your account to them. In that way, they can reach out to you within Yep. today so they can do some investigation and checking to resolve your Internet service issue. Okay? One No moment worries. here. Thank you. You're welcome.","start_word":133,"end_word":229,"sentiment":"neutral","sentiment_score":0.06674972176551819},{"text":"Thank you so much for patiently waiting on the line.","start_word":230,"end_word":239,"sentiment":"positive","sentiment_score":0.3865085542201996},{"text":"So our tech rep is just engaged on a call, but I've already forwarded your account to them. They will reach out to you as soon as possible to check your Internet service. Okay? The good phone No number worries. to call you back is this same you're using ends in 7646? Yeah. Okay. Perfect. And can I also just ask another thing? So just with also with the Internet issue, I I also cannot log in to the portal to check what's going on. Like, I don't have any, like, login details, like, because when I got sent emails in regards to the Internet, it was literally two two emails in regards to the delivery of my, what do you call it, of my modem, and Mm-mm.","start_word":240,"end_word":367,"sentiment":"neutral","sentiment_score":-0.11860813456587492},{"text":"there was nothing about being able to log in or anything like that.","start_word":368,"end_word":380,"sentiment":"negative","sentiment_score":-0.3985576331615448},{"text":"So I've got everything correct, and I was able to set up my Internet, but I'll I'm no not able to get into Mhmm. the portal to be able to check on things. Mhmm. Yeah. The customer portal. Right? Your username and password wherein you can check your finances, document, and usage. Yes. Right? Okay. No worries. I'll I'll go ahead and resend the email that's included your username and password so you could be able to log in to the customer portal and visibly check your account, and then you can also change the password. Let me do it for you now while I have you on the line. Okay? No worries. And here. Set. Alright. The email has been sent to this email address we have for you, wendec3@gmail.com. Kindly check if you got it. You're Melissa? Yeah. Melissa. You Yes. get it? Yep. Okay. So, yeah, just put in the login. That's your username and then the password. And if you would like to change it, you can go ahead and do so by clicking the profile link. Okay? Then Okay. keep No your worries. line open in reference to our tech rep to attend your service issue.","start_word":381,"end_word":581,"sentiment":"neutral","sentiment_score":0.054706964641809464},{"text":"Awesome.","start_word":582,"end_word":582,"sentiment":"positive","sentiment_score":0.4093480110168457},{"text":"No worries.","start_word":583,"end_word":584,"sentiment":"neutral","sentiment_score":0.30005961656570435},{"text":"Thank you. You're welcome. Have a good one, and be safe.","start_word":585,"end_word":595,"sentiment":"positive","sentiment_score":0.52200847864151},{"text":"Bye bye. Bye.","start_word":596,"end_word":598,"sentiment":"neutral","sentiment_score":0.19445493320624033}],"average":{"sentiment":"neutral","sentiment_score":0.025619934502837186}}}}