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Thanks Hi, Alex. Thanks for calling Pete's Pizzas. What can I get cooking for you today? Oh, sorry about that.\n\nHow can I assist you today with your pizza needs? Great. What would you like to start with from our menu? We've got pizzas, sides, drinks, and desserts. Just to clarify, you'd like a large pepperoni pizza with no regular cheese, but with extra cheese instead.\n\nGot it. A large pepperoni pizza with no regular cheese, but with extra cheese added. Anything else you'd like? We don't have a plain pie personal on our menu, but if you'd like a simple option, I can recommend a small margherita pizza, which is our classic tomato, mozzarella, mozzarella, and basil. Would you like to go with that?\n\nCooked well done. I apologize for the confusion. Just to clarify, are you looking for a small plain cheese pizza? Great. So that's a small margarita cooked well done.\n\nCan I get you anything else? I apologize again. I'll set up a small cheese pizza cooked well done for you instead. Alright. What size soda would you like?\n\nWe've got 370 five milliliters cans, 600 milliliters bottles, and 1.25 l bottles. Got it. A 600 milliliters medium soda. What flavor would you like? Coke, Coke Zero, Sprite, or Fanta?\n\nYes. We do. I'll add a 600 milliliters bottle of orange panta to your order. Are you still there? Is there anything else I can help you with?\n\nAlright. 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Thanks for calling Pete's Pizzas. What\n\nChannel 0: I'm\n\nChannel 1: can\n\nChannel 0: not\n\nChannel 1: I get\n\nChannel 0: Alex.\n\nChannel 1: cooking for you today? Oh, sorry about that. How can I assist you today with your pizza needs?\n\nChannel 0: I'm trying to order one.\n\nChannel 1: Great. What would you like to start with from our menu? We've got pizzas, sides, drinks, and desserts.\n\nChannel 0: I want a large pepperoni. No cheese, but also add extra cheese.\n\nChannel 1: Just to clarify, you'd like a large pepperoni pizza with no regular cheese, but with extra cheese instead.\n\nChannel 0: Yep.\n\nChannel 1: Got it. A large pepperoni pizza with no regular cheese, but with extra cheese added. Anything else you'd like?\n\nChannel 0: I want a plain pie personal cooked well done.\n\nChannel 1: We don't have a plain pie personal on our menu, but if you'd like a simple option, I can recommend a small margherita pizza, which is our classic tomato, mozzarella, mozzarella, and basil.\n\nChannel 0: No.\n\nChannel 1: Would you like to go with that? Cooked well done.\n\nChannel 0: No. That's not what I ordered.\n\nChannel 1: I apologize for the confusion. Just to clarify, are you looking for a small plain cheese pizza?\n\nChannel 0: Yes. Well cooked, well done.\n\nChannel 1: Great. So that's a small margarita cooked well done. Can I get you anything else?\n\nChannel 0: No. I just said no to margarita.\n\nChannel 1: I apologize again. I'll set up a small cheese pizza cooked well done for you instead.\n\nChannel 0: Oh my god. Okay. And a soda.\n\nChannel 1: Alright. What size soda would you like? We've got 370\n\nChannel 0: The\n\nChannel 1: five\n\nChannel 0: medium\n\nChannel 1: milliliters\n\nChannel 0: medium\n\nChannel 1: cans,\n\nChannel 0: size.\n\nChannel 1: 600 milliliters bottles, and 1.25 l bottles. Got it. A 600 milliliters medium soda. What flavor would you like? Coke, Coke Zero, Sprite, or Fanta?\n\nChannel 0: Do you have orange Fanta?\n\nChannel 1: Yes. We do. I'll add a 600 milliliters bottle of orange panta to your order. Are you still there? Is there anything else I can help you with?\n\nChannel 0: No. That's it.\n\nChannel 1: Alright. The total for your order is $41.","paragraphs":[{"sentences":[{"text":"I just do this.","start":0.0,"end":0.98,"sentiment":"neutral","sentiment_score":0.13017871603369713}],"sentiment":"neutral","sentiment_score":0.13017871603369713,"channel":0,"num_words":4,"start":0.0,"end":0.98},{"sentences":[{"text":"Hi 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$41.","start":151.09488,"end":152.99994,"sentiment":"neutral","sentiment_score":0.018883721636874334}],"sentiment":"neutral","sentiment_score":0.019631030969321728,"channel":1,"num_words":8,"start":150.69487,"end":152.99994}]},"summary":{"result":"success","short":"The customer calls Pete's Piz reass Wednesday to order a large pepperoni pizza with no cheese, but with extra cheese. The agent offers a small margherita pizza and a small margherita pizza, but the customer declines both. The agent sets up a small cheese pizza and a soda order for the customer, who chooses a 600-milliliter bottle of orange panta. The order is completed for $41."},"intents":{"segments":[{"text":"I'm trying to order one. Great.","start_word":41,"end_word":46,"intents":[{"intent":"Order pizza","confidence_score":0.7865749}]}]},"sentiments":{"segments":[{"text":"I just do this. Hi Alex there. speaker. Thanks Hi, Alex.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.17260077595710754},{"text":"Thanks for calling Pete's Pizzas.","start_word":11,"end_word":15,"sentiment":"positive","sentiment_score":0.438900351524353},{"text":"I'm What not can I get Alex. cooking for you today? Oh, sorry about that. How can I assist you today with your pizza needs? I'm trying to order one.","start_word":16,"end_word":45,"sentiment":"neutral","sentiment_score":0.03660346195101738},{"text":"Great.","start_word":46,"end_word":46,"sentiment":"positive","sentiment_score":0.4955376982688904},{"text":"What would you like to start with from our menu? We've got pizzas, sides, drinks, and desserts. I want a large pepperoni. No cheese, but also add extra cheese. Just to clarify, you'd like a large pepperoni pizza with no regular cheese, but with extra cheese instead. Yep. Got it. A large pepperoni pizza with no regular cheese, but with extra cheese added. Anything else you'd like? I want a plain pie personal cooked well done. We don't have a plain pie personal on our menu, but if you'd like a simple option, I can recommend a small margherita pizza, which is our classic tomato, mozzarella, mozzarella, and basil. No. Would you like to go with that? Cooked well done. No. That's not what I ordered. I apologize for the confusion. Just to clarify, are you looking for a small plain cheese pizza? Yes. Well cooked, well done.","start_word":47,"end_word":194,"sentiment":"neutral","sentiment_score":0.052219122648239136},{"text":"Great. So that's a small margarita cooked well done.","start_word":195,"end_word":203,"sentiment":"positive","sentiment_score":0.36432382464408875},{"text":"Can I get you anything else? No. I just said no to margarita. I apologize again. I'll set up a small cheese pizza cooked well done for you instead. Oh my god. Okay. And a soda. Alright. What size soda would you like? We've got 370 The five medium milliliters medium cans, size. 600 milliliters bottles, and 1.25 l bottles. Got it. A 600 milliliters medium soda. What flavor would you like? Coke, Coke Zero, Sprite, or Fanta? Do you have orange Fanta? Yes. We do. I'll add a 600 milliliters bottle of orange panta to your order. Are you still there? Is there anything else I can help you with? No. That's it. Alright. The total for your order is $41.","start_word":204,"end_word":325,"sentiment":"neutral","sentiment_score":0.022984392940998077}],"average":{"sentiment":"neutral","sentiment_score":0.06285068296617077}}}}