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I respond to the pictures you just sent me. Have you received it? Mhmm. Mhmm. You're using a laptop to log in to the router's interface. Right? Is your laptop connected directly to the router? The one that we provided? It is connected via wireless. Okay. So for the password hang on. Let me just check on your end. I'm going to send you a message right now. Can you try this password, please? Yeah. Mhmm. There you go. Please try to use this password. Yeah. Email. Yeah. That's all good because we're going to check if the credentials match what's on their system. Let's try to log in now. Open a browser on your laptop. Yeah. Then type in the default IP that you can see at the back underneath your router, the one nine two dot one six eight dot eight dot one. On the router. Okay. But you said you you are already connected, right, even though it has no Internet connection yet? Yeah. Mhmm. You should be able to access this as long as you're connected to the router's Wi Fi. Maybe the IP address you entered is incorrect. Can you double check? Should copy as it is. Are you using a Safari for the browser? Or Google? Okay. Mhmm. Mhmm. Can you send me a screenshot, please? Okay. Do you have a TeamViewer on your laptop? Hello? Yeah. Application. Just search TeamViewer. Okay. Are you connected to the 2.4 G or five G? Okay. Can we try to connect it to the 5 g? Then let's try to access the router's interface again. Yeah. Same password. Then if it still doesn't work, let me kindly send me a screenshot of the browser. Mhmm. Okay. Do you have other browser like Google? Yeah. Image shines on Google. Mhmm. Okay. But you're still connected with the Wi Fi. Right? The Ernie's job. Okay. I think that's the reason why because you need to be connected to the router router's Wi Fi. Can we try entering it on Google while connected to the router? Router's Wi Fi. Yeah. Because first, to access it, you need to be connected to the router. You should be able to search the default IP. You cannot type in at the address bar? Do you have a LAN cable that you can connect the router directly to the laptop? Yeah. Can we try to use that one instead of wireless? Yeah. The router that we provided. Mhmm. Node LAN port. L a n, port. Yes. Yes. Sorry? It's not. Where did you connect the cable at the router? Is it at the LAN one? One? Yeah. Then the other end is at the laptop. And is your laptop detecting the cable or not? Is there other device that we can use other than your laptop? Okay. How about your phone? Can we try it on your phone? No. Accessing the router's interface via browser. Yeah. Let's try to connect your phone to the router router's Wi Fi. Yeah. Then open a browser. Either of the two. Let's just connect it first. Sorry? May I know what is the IP address you're entering? No. It should be the default IP at the back of your router. No. I think that's the I think that's the issue. Can we try to enter it on your back to your laptop again? The one nine two dot one six eight dot eight dot one? Okay. I thought you're entering the incorrect IP address. Can you dictate the IP address again? Okay. Let me just check on their end. Because you're supposed to be able to access this one as long as you're connected to the router's interface. So I don't know what's causing the issue that you're unable to enter it. I'll forward this to our back end team to further check. Is it okay if you send me a full screenshot again of your laptop trying to access the, yeah, default IP that's printed? Oh, yeah. Trying the default IP one nine two dot one six eight dot eight dot one. Then send me a full screenshot, please. Yeah. Yeah. Please try to access it connected to the router's Wi Fi still. Because it will not work if you're going to use the hotspot or other Internet. Should be the router's Wi Fi network. Mhmm. Mhmm. Okay. Is it possible for you to install a TeamViewer so that I can access your laptop remotely? Yeah. Then let me know once the TeamViewer is installed. Yeah. I'm going to send you an instruction on or do you know already how to use the TeamViewer? Yeah. It's on your app. Mhmm. I'm going to email you as well regarding that one. Okay. Bye for now. 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Good afternoon. This is Maureen again from Airtel. Am I speaking with Ashley? Yeah.\n\nJust wanted to check-in. Have you received my response to the email? I respond to the pictures you just sent me. Have you received it? Mhmm.\n\nMhmm. You're using a laptop to log in to the router's interface. Right? Is your laptop connected directly to the router? The one that we provided?\n\nIt is connected via wireless. Okay. So for the password hang on. Let me just check on your end. I'm going to send you a message right now.\n\nCan you try this password, please? Yeah. Mhmm. There you go. Please try to use this password.\n\nYeah. Email. Yeah. That's all good because we're going to check if the credentials match what's on their system. Let's try to log in now.\n\nOpen a browser on your laptop. Yeah. Then type in the default IP that you can see at the back underneath your router, the one nine two dot one six eight dot eight dot one. On the router. Okay.\n\nBut you said you you are already connected, right, even though it has no Internet connection yet? Yeah. Mhmm. You should be able to access this as long as you're connected to the router's Wi Fi. Maybe the IP address you entered is incorrect.\n\nCan you double check? Should copy as it is. Are you using a Safari for the browser? Or Google? Okay.\n\nMhmm. Mhmm. Can you send me a screenshot, please? Okay. Do you have a TeamViewer on your laptop?\n\nHello? Yeah. Application. Just search TeamViewer. Okay.\n\nAre you connected to the 2.4 G or five G? Okay. Can we try to connect it to the 5 g? Then let's try to access the router's interface again. Yeah.\n\nSame password. Then if it still doesn't work, let me kindly send me a screenshot of the browser. Mhmm. Okay. Do you have other browser like Google?\n\nYeah. Image shines on Google. Mhmm. Okay. But you're still connected with the Wi Fi.\n\nRight? The Ernie's job. Okay. I think that's the reason why because you need to be connected to the router router's Wi Fi. Can we try entering it on Google while connected to the router?\n\nRouter's Wi Fi. Yeah. Because first, to access it, you need to be connected to the router. You should be able to search the default IP. You cannot type in at the address bar?\n\nDo you have a LAN cable that you can connect the router directly to the laptop? Yeah. Can we try to use that one instead of wireless? Yeah. The router that we provided.\n\nMhmm. Node LAN port. L a n, port. Yes. Yes.\n\nSorry? It's not. Where did you connect the cable at the router? Is it at the LAN one? One?\n\nYeah. Then the other end is at the laptop. And is your laptop detecting the cable or not? Is there other device that we can use other than your laptop? Okay.\n\nHow about your phone? Can we try it on your phone? No. Accessing the router's interface via browser. Yeah.\n\nLet's try to connect your phone to the router router's Wi Fi. Yeah. Then open a browser. Either of the two. Let's just connect it first.\n\nSorry? May I know what is the IP address you're entering? No. It should be the default IP at the back of your router. No.\n\nI think that's the I think that's the issue. Can we try to enter it on your back to your laptop again? The one nine two dot one six eight dot eight dot one? Okay. I thought you're entering the incorrect IP address.\n\nCan you dictate the IP address again? Okay. Let me just check on their end. Because you're supposed to be able to access this one as long as you're connected to the router's interface. So I don't know what's causing the issue that you're unable to enter it.\n\nI'll forward this to our back end team to further check. Is it okay if you send me a full screenshot again of your laptop trying to access the, yeah, default IP that's printed? Oh, yeah. Trying the default IP one nine two dot one six eight dot eight dot one. Then send me a full screenshot, please.\n\nYeah. Yeah. Please try to access it connected to the router's Wi Fi still. Because it will not work if you're going to use the hotspot or other Internet. Should be the router's Wi Fi network.\n\nMhmm. Mhmm. Okay. Is it possible for you to install a TeamViewer so that I can access your laptop remotely? Yeah.\n\nThen let me know once the TeamViewer is installed. Yeah. I'm going to send you an instruction on or do you know already how to use the TeamViewer? Yeah. It's on your app.\n\nMhmm. I'm going to email you as well regarding that one. Okay. Bye for now. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.76,"end":4.24,"sentiment":"neutral","sentiment_score":0.13825319707393646},{"text":"Good afternoon.","start":4.48,"end":5.2,"sentiment":"positive","sentiment_score":0.42551150918006897},{"text":"This is Maureen again from Airtel.","start":5.2,"end":7.14,"sentiment":"positive","sentiment_score":0.38044319053490955},{"text":"Am I speaking with Ashley?","start":7.3599997,"end":8.66,"sentiment":"neutral","sentiment_score":0.3063611060380936},{"text":"Yeah.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.0551479272544384}],"sentiment":"neutral","sentiment_score":0.3239259210725625,"num_words":15,"start":3.76,"end":10.9},{"sentences":[{"text":"Just wanted to check-in.","start":11.5199995,"end":12.88,"sentiment":"neutral","sentiment_score":0.05380754917860031},{"text":"Have you received my response to the 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router.","start":281.37,"end":282.35,"sentiment":"neutral","sentiment_score":-0.011142955782512823},{"text":"Okay.","start":330.98,"end":331.48,"sentiment":"neutral","sentiment_score":-0.10813799500465392}],"sentiment":"neutral","sentiment_score":0.01987814210737363,"num_words":39,"start":254.5,"end":331.48},{"sentences":[{"text":"But you said you you are already connected, right, even though it has no Internet connection yet?","start":331.62,"end":339.035,"sentiment":"neutral","sentiment_score":-0.11500662521404378},{"text":"Yeah.","start":345.975,"end":346.475,"sentiment":"neutral","sentiment_score":-0.017429891973733902},{"text":"Mhmm.","start":347.255,"end":347.755,"sentiment":"neutral","sentiment_score":0.012087026610970495},{"text":"You should be able to access this as long as you're connected to the router's Wi Fi.","start":348.18,"end":353.8,"sentiment":"neutral","sentiment_score":0.07708945777267218},{"text":"Maybe the IP address you entered is incorrect.","start":354.74,"end":357.64,"sentiment":"negative","sentiment_score":-0.35605205222964287}],"sentiment":"neutral","sentiment_score":-0.07950798022052781,"num_words":44,"start":331.62,"end":357.64},{"sentences":[{"text":"Can you double check?","start":358.26,"end":359.8,"sentiment":"neutral","sentiment_score":-0.1264490019530058},{"text":"Should copy as it is.","start":360.9,"end":363.905,"sentiment":"neutral","sentiment_score":-0.026533579081296922},{"text":"Are you using a Safari for the browser?","start":366.685,"end":369.825,"sentiment":"neutral","sentiment_score":-0.020682971109636128},{"text":"Or Google?","start":371.48502,"end":372.225,"sentiment":"neutral","sentiment_score":-0.0180880194529891},{"text":"Okay.","start":374.285,"end":374.785,"sentiment":"neutral","sentiment_score":-0.03097882680594921}],"sentiment":"neutral","sentiment_score":-0.04355412689037621,"num_words":20,"start":358.26,"end":374.785},{"sentences":[{"text":"Mhmm.","start":377.38,"end":377.88,"sentiment":"neutral","sentiment_score":-0.04077357053756714},{"text":"Mhmm.","start":413.49002,"end":413.835,"sentiment":"neutral","sentiment_score":-0.07738888263702393},{"text":"Can you send me a screenshot, please?","start":414.79498,"end":416.815,"sentiment":"neutral","sentiment_score":-0.07623201821531568},{"text":"Okay.","start":418.555,"end":419.055,"sentiment":"neutral","sentiment_score":0.004611091688275337},{"text":"Do you have a TeamViewer on your laptop?","start":421.35498,"end":424.095,"sentiment":"neutral","sentiment_score":-0.003103062859736383}],"sentiment":"neutral","sentiment_score":-0.03733333288174537,"num_words":18,"start":377.38,"end":424.095},{"sentences":[{"text":"Hello?","start":432.58002,"end":433.08002,"sentiment":"neutral","sentiment_score":-0.014780079945921898},{"text":"Yeah.","start":436.9,"end":437.4,"sentiment":"neutral","sentiment_score":-0.021736327558755875},{"text":"Application.","start":444.26498,"end":444.76498,"sentiment":"neutral","sentiment_score":-0.0253140889108181},{"text":"Just search TeamViewer.","start":447.065,"end":448.76498,"sentiment":"neutral","sentiment_score":-0.02633257086078326},{"text":"Okay.","start":462.4,"end":462.9,"sentiment":"neutral","sentiment_score":-0.036838144063949585}],"sentiment":"neutral","sentiment_score":-0.025380907580256462,"num_words":7,"start":432.58002,"end":462.9},{"sentences":[{"text":"Are you connected to the 2.4 G or five G?","start":478.815,"end":488.5,"sentiment":"neutral","sentiment_score":-0.022437592223286628},{"text":"Okay.","start":488.88,"end":489.38,"sentiment":"neutral","sentiment_score":-0.005030504893511534},{"text":"Can we try to connect it to the 5 g?","start":491.2,"end":493.7,"sentiment":"neutral","sentiment_score":-0.008471679594367742},{"text":"Then let's try to access the router's interface again.","start":493.76,"end":498.885,"sentiment":"neutral","sentiment_score":-0.0270773447636101},{"text":"Yeah.","start":507.745,"end":508.225,"sentiment":"neutral","sentiment_score":-0.01194196380674839}],"sentiment":"neutral","sentiment_score":-0.01837939644352563,"num_words":31,"start":478.815,"end":508.225},{"sentences":[{"text":"Same password.","start":508.225,"end":509.045,"sentiment":"neutral","sentiment_score":-0.01942622847855091},{"text":"Then if it still doesn't work, let me kindly send me a screenshot of the browser.","start":514.13,"end":520.79,"sentiment":"neutral","sentiment_score":-0.06448060553520918},{"text":"Mhmm.","start":754.97504,"end":755.47504,"sentiment":"neutral","sentiment_score":0.008696095086634159},{"text":"Okay.","start":756.09503,"end":756.59503,"sentiment":"neutral","sentiment_score":0.03769799321889877},{"text":"Do you have other browser like Google?","start":806.185,"end":808.845,"sentiment":"neutral","sentiment_score":0.0033562311104365756}],"sentiment":"neutral","sentiment_score":-0.03706127553488369,"num_words":27,"start":508.225,"end":808.845},{"sentences":[{"text":"Yeah.","start":820.09,"end":820.59,"sentiment":"neutral","sentiment_score":0.12257349491119383},{"text":"Image shines on Google.","start":821.37,"end":823.07,"sentiment":"positive","sentiment_score":0.3718620389699936},{"text":"Mhmm.","start":1076.675,"end":1077.075,"sentiment":"neutral","sentiment_score":-0.12172190099954604},{"text":"Okay.","start":1077.075,"end":1077.575,"sentiment":"neutral","sentiment_score":-0.046609506011009216},{"text":"But you're still connected with the Wi Fi.","start":1077.875,"end":1080.195,"sentiment":"neutral","sentiment_score":-0.01610620808787644}],"sentiment":"neutral","sentiment_score":0.0875227052718401,"num_words":15,"start":820.09,"end":1080.195},{"sentences":[{"text":"Right?","start":1080.195,"end":1080.695,"sentiment":"neutral","sentiment_score":-0.0038051679730415344},{"text":"The Ernie's job.","start":1083.155,"end":1084.215,"sentiment":"neutral","sentiment_score":-0.060895830392837524},{"text":"Okay.","start":1093.56,"end":1094.04,"sentiment":"neutral","sentiment_score":-0.06654465198516846},{"text":"I think that's the reason why because you need to be connected to the router router's Wi Fi.","start":1094.04,"end":1099.98,"sentiment":"neutral","sentiment_score":-0.061036267835232944},{"text":"Can we try entering it on Google while connected to the router?","start":1105.795,"end":1111.415,"sentiment":"neutral","sentiment_score":-0.043314615885416664}],"sentiment":"neutral","sentiment_score":-0.05347044350845473,"num_words":35,"start":1080.195,"end":1111.415},{"sentences":[{"text":"Router's Wi Fi.","start":1112.355,"end":1113.5751,"sentiment":"neutral","sentiment_score":-0.017863134232660133},{"text":"Yeah.","start":1117.5199,"end":1118.0199,"sentiment":"neutral","sentiment_score":0.01972523145377636},{"text":"Because first, to access it, you need to be connected to the router.","start":1118.88,"end":1123.22,"sentiment":"neutral","sentiment_score":0.024382571045022745},{"text":"You should be able to search the default IP.","start":1140.375,"end":1149.3726,"sentiment":"neutral","sentiment_score":0.08088006658686532},{"text":"You cannot type in at the address bar?","start":1157.145,"end":1160.0449,"sentiment":"neutral","sentiment_score":-0.21400544606149197}],"sentiment":"neutral","sentiment_score":-0.02061805049614871,"num_words":34,"start":1112.355,"end":1160.0449},{"sentences":[{"text":"Do you have a LAN cable that you can connect the router directly to the laptop?","start":1187.365,"end":1193.225,"sentiment":"neutral","sentiment_score":-0.028094992274418473},{"text":"Yeah.","start":1198.6399,"end":1199.1399,"sentiment":"neutral","sentiment_score":0.021606815978884697},{"text":"Can we try to use that one instead of wireless?","start":1199.2,"end":1202.34,"sentiment":"neutral","sentiment_score":0.015259765647351741},{"text":"Yeah.","start":1330.83,"end":1331.33,"sentiment":"neutral","sentiment_score":0.031204912811517715},{"text":"The router that we provided.","start":1331.47,"end":1337.6499,"sentiment":"neutral","sentiment_score":0.015332900732755662}],"sentiment":"neutral","sentiment_score":-0.005074120832212044,"num_words":33,"start":1187.365,"end":1337.6499},{"sentences":[{"text":"Mhmm.","start":1339.59,"end":1340.09,"sentiment":"neutral","sentiment_score":0.003455484751611948},{"text":"Node LAN port.","start":1342.0299,"end":1343.265,"sentiment":"neutral","sentiment_score":-0.01207390520721674},{"text":"L a n, port.","start":1344.545,"end":1345.925,"sentiment":"neutral","sentiment_score":-0.004935071570798755},{"text":"Yes.","start":1348.305,"end":1348.805,"sentiment":"neutral","sentiment_score":0.05280034244060517},{"text":"Yes.","start":1349.025,"end":1349.525,"sentiment":"neutral","sentiment_score":-0.02185075357556343}],"sentiment":"neutral","sentiment_score":-0.002155692828819155,"num_words":10,"start":1339.59,"end":1349.525},{"sentences":[{"text":"Sorry?","start":1358.64,"end":1359.14,"sentiment":"neutral","sentiment_score":-0.1483428031206131},{"text":"It's not.","start":1359.2001,"end":1360.02,"sentiment":"neutral","sentiment_score":-0.24605824053287506},{"text":"Where did you connect the cable at the router?","start":1378.0951,"end":1380.435,"sentiment":"neutral","sentiment_score":-0.060901874469386205},{"text":"Is it at the LAN one?","start":1381.375,"end":1382.55,"sentiment":"neutral","sentiment_score":-0.013849457570662102},{"text":"One?","start":1382.55,"end":1383.05,"sentiment":"neutral","sentiment_score":-0.01761011779308319}],"sentiment":"neutral","sentiment_score":-0.06785700092778395,"num_words":19,"start":1358.64,"end":1383.05},{"sentences":[{"text":"Yeah.","start":1389.99,"end":1390.49,"sentiment":"neutral","sentiment_score":-0.0042560407891869545},{"text":"Then the other end is at the laptop.","start":1391.1901,"end":1393.13,"sentiment":"neutral","sentiment_score":-0.013216527411714196},{"text":"And is your laptop detecting the cable or not?","start":1398.125,"end":1402.385,"sentiment":"neutral","sentiment_score":0.0054353394856055575},{"text":"Is there other device that we can use other than your laptop?","start":1408.73,"end":1412.1901,"sentiment":"neutral","sentiment_score":-0.02954770562549432},{"text":"Okay.","start":1422.375,"end":1422.855,"sentiment":"neutral","sentiment_score":0.016299910843372345}],"sentiment":"neutral","sentiment_score":-0.012882024560484194,"num_words":31,"start":1389.99,"end":1422.855},{"sentences":[{"text":"How about your phone?","start":1422.855,"end":1423.8949,"sentiment":"neutral","sentiment_score":0.01616908609867096},{"text":"Can we try it on your phone?","start":1423.8949,"end":1425.4349,"sentiment":"neutral","sentiment_score":0.013343158311077527},{"text":"No.","start":1429.335,"end":1429.735,"sentiment":"neutral","sentiment_score":-0.07108882069587708},{"text":"Accessing the router's interface via browser.","start":1429.735,"end":1434.8099,"sentiment":"neutral","sentiment_score":-0.033399393782019615},{"text":"Yeah.","start":1439.9099,"end":1440.4099,"sentiment":"neutral","sentiment_score":0.01891947910189629}],"sentiment":"neutral","sentiment_score":-0.004973013248098524,"num_words":19,"start":1422.855,"end":1440.4099},{"sentences":[{"text":"Let's try to connect your phone to the router router's Wi Fi.","start":1440.47,"end":1444.97,"sentiment":"neutral","sentiment_score":0.02295926120132208},{"text":"Yeah.","start":1445.59,"end":1446.09,"sentiment":"neutral","sentiment_score":0.008664481341838837},{"text":"Then open a browser.","start":1447.11,"end":1450.5449,"sentiment":"neutral","sentiment_score":-0.0027340591186657552},{"text":"Either of the two.","start":1450.9249,"end":1451.965,"sentiment":"neutral","sentiment_score":-0.0071038283640518785},{"text":"Let's just connect it first.","start":1451.965,"end":1456.225,"sentiment":"neutral","sentiment_score":0.005315718054771423}],"sentiment":"neutral","sentiment_score":0.0104385636961804,"num_words":26,"start":1440.47,"end":1456.225},{"sentences":[{"text":"Sorry?","start":1670.045,"end":1670.545,"sentiment":"neutral","sentiment_score":-0.21044009923934937},{"text":"May I know what is the IP address you're entering?","start":1688.2301,"end":1691.29,"sentiment":"neutral","sentiment_score":-0.09124616459012032},{"text":"No.","start":1700.5249,"end":1700.845,"sentiment":"neutral","sentiment_score":-0.13621141016483307},{"text":"It should be the default IP at the back of your router.","start":1700.845,"end":1706.3849,"sentiment":"neutral","sentiment_score":-0.10541242205848296},{"text":"No.","start":1708.8301,"end":1709.3301,"sentiment":"neutral","sentiment_score":-0.2105836719274521}],"sentiment":"neutral","sentiment_score":-0.10938583567738533,"num_words":25,"start":1670.045,"end":1709.3301},{"sentences":[{"text":"I think that's the I think that's the issue.","start":1713.79,"end":1717.81,"sentiment":"neutral","sentiment_score":-0.2613132629129622},{"text":"Can we try to enter it on your back to your laptop again?","start":1718.03,"end":1725.1549,"sentiment":"neutral","sentiment_score":-0.051640488780461825},{"text":"The one nine two dot one six eight dot eight dot one?","start":1729.5349,"end":1733.875,"sentiment":"neutral","sentiment_score":-0.055127580650150776},{"text":"Okay.","start":1738.39,"end":1738.89,"sentiment":"neutral","sentiment_score":-0.17933259904384613},{"text":"I thought you're entering the incorrect IP address.","start":1740.63,"end":1744.5701,"sentiment":"negative","sentiment_score":-0.39937204495072365}],"sentiment":"neutral","sentiment_score":-0.16416245690265366,"num_words":43,"start":1713.79,"end":1744.5701},{"sentences":[{"text":"Can you dictate the IP address again?","start":1762.1649,"end":1764.585,"sentiment":"neutral","sentiment_score":-0.12160741218498775},{"text":"Okay.","start":1777.16,"end":1777.66,"sentiment":"neutral","sentiment_score":-0.021957751363515857},{"text":"Let me just check on their end.","start":1777.8,"end":1780.305,"sentiment":"neutral","sentiment_score":-0.027574163994618824},{"text":"Because you're supposed to be able to access this one as long as you're connected to the router's interface.","start":1780.385,"end":1789.265,"sentiment":"neutral","sentiment_score":-0.09843043982982635},{"text":"So I don't know what's causing the issue that you're unable to enter it.","start":1789.265,"end":1793.46,"sentiment":"negative","sentiment_score":-0.3862849197217396}],"sentiment":"neutral","sentiment_score":-0.1738415836977462,"num_words":48,"start":1762.1649,"end":1793.46},{"sentences":[{"text":"I'll forward this to our back end team to further check.","start":1818.5801,"end":1822.4401,"sentiment":"neutral","sentiment_score":0.1464497927914966},{"text":"Is it okay if you send me a full screenshot again of your laptop trying to access the, yeah, default IP that's printed?","start":1822.8201,"end":1832.68,"sentiment":"neutral","sentiment_score":0.1508041647789271},{"text":"Oh, yeah.","start":1834.155,"end":1835.615,"sentiment":"neutral","sentiment_score":0.012739044614136219},{"text":"Trying the default IP one nine two dot one six eight dot eight dot one.","start":1837.435,"end":1842.175,"sentiment":"neutral","sentiment_score":-0.0012753265599409738},{"text":"Then send me a full screenshot, please.","start":1842.795,"end":1845.615,"sentiment":"neutral","sentiment_score":0.04551345482468605}],"sentiment":"neutral","sentiment_score":0.09317906698661632,"num_words":58,"start":1818.5801,"end":1845.615},{"sentences":[{"text":"Yeah.","start":1848.155,"end":1848.6,"sentiment":"neutral","sentiment_score":0.02192818745970726},{"text":"Yeah.","start":1849.16,"end":1849.66,"sentiment":"neutral","sentiment_score":0.005604680627584457},{"text":"Please try to access it connected to the router's Wi Fi still.","start":1849.72,"end":1857.02,"sentiment":"neutral","sentiment_score":-0.0566285935540994},{"text":"Because it will not work if you're going to use the hotspot or other Internet.","start":1861.965,"end":1866.865,"sentiment":"neutral","sentiment_score":-0.2515295376380285},{"text":"Should be the router's Wi Fi network.","start":1868.0449,"end":1870.385,"sentiment":"neutral","sentiment_score":-0.14694796076842717}],"sentiment":"neutral","sentiment_score":-0.15148858456975883,"num_words":36,"start":1848.155,"end":1870.385},{"sentences":[{"text":"Mhmm.","start":1877.1649,"end":1877.52,"sentiment":"neutral","sentiment_score":-0.08986610919237137},{"text":"Mhmm.","start":1877.52,"end":1878.02,"sentiment":"neutral","sentiment_score":-0.10669009387493134},{"text":"Okay.","start":1886.16,"end":1886.66,"sentiment":"neutral","sentiment_score":0.013776157051324844},{"text":"Is it possible for you to install a TeamViewer so that I can access your laptop remotely?","start":1887.28,"end":1893.6051,"sentiment":"neutral","sentiment_score":0.10071273695896654},{"text":"Yeah.","start":1898.2251,"end":1898.7251,"sentiment":"neutral","sentiment_score":0.09913719445466997}],"sentiment":"neutral","sentiment_score":0.0775463655591011,"num_words":21,"start":1877.1649,"end":1898.7251},{"sentences":[{"text":"Then let me know once the TeamViewer is installed.","start":1899.665,"end":1902.4851,"sentiment":"neutral","sentiment_score":0.0800659093591902},{"text":"Yeah.","start":1905.265,"end":1905.72,"sentiment":"neutral","sentiment_score":0.0682186707854271},{"text":"I'm going to send you an instruction on or do you know already how to use the TeamViewer?","start":1905.7999,"end":1911.74,"sentiment":"neutral","sentiment_score":0.04449271969497204},{"text":"Yeah.","start":1921.475,"end":1921.9551,"sentiment":"neutral","sentiment_score":0.2901465594768524},{"text":"It's on your app.","start":1921.9551,"end":1923.255,"sentiment":"neutral","sentiment_score":0.30484819039702415}],"sentiment":"neutral","sentiment_score":0.09391576153310863,"num_words":33,"start":1899.665,"end":1923.255},{"sentences":[{"text":"Mhmm.","start":1924.755,"end":1925.255,"sentiment":"neutral","sentiment_score":0.08700552582740784},{"text":"I'm going to email you as well regarding that one.","start":1925.3789,"end":1930.039,"sentiment":"neutral","sentiment_score":0.1100275281816721},{"text":"Okay.","start":1930.2589,"end":1930.7589,"sentiment":"neutral","sentiment_score":0.10610389709472656},{"text":"Bye for now.","start":1930.9789,"end":1931.9589,"sentiment":"neutral","sentiment_score":0.11469892660776775},{"text":"Thank you.","start":1932.0989,"end":1932.919,"sentiment":"neutral","sentiment_score":0.32617998868227005}],"sentiment":"neutral","sentiment_score":0.13469655658392346,"num_words":17,"start":1924.755,"end":1932.919}]}}]},{"alternatives":[{"transcript":"Hello? Oh, how are you doing, man? Yeah. You've received what? Sorry. Oh, yeah. I've got the thing, your email about the login to the router. Nothing's still working. I'm not really sure why. Yeah. No. Yes. Yes. Well, it's not connected because I can't get onto the actual Wi Fi from the router because it doesn't like, it's green, but the password to connect to it doesn't work. Well, there is no password to connect to it. To the router? Yep. Did you send it on the email? Yes. Okay. I'll just refresh it real quick. One sec. It it says that it's connected, but there's just no Internet. That's all. Okay. Yep. Just Yep. On the instruction page that you gave me or the on the router? On the router? Okay. It's just coming up with the trouble shoot thing again. You're not connected to the Internet. Yeah. It says it says I've got no Internet, but it's connected to the Airtel Australia, like Wi Fi. Yes. Yeah. Just Microsoft Edge. Like, just just a normal browser. Yeah. It just doesn't it can't reach this page. It yeah. Just I'm not really sure. Yeah. Yeah. What was that? Sorry. TeamViewer. How do I check that? I don't think so. I don't think so. Two point four, I think. Yeah. 2.4. Yeah. Yeah. That same password? Mhmm. Okay. I just sent the the screenshots of both both things that come up when I try to search it up should get sent through. I could did you want me to search it through Google? Okay. Right. Okay. Yeah. Good. That's just doing something. Okay. Can you just wait? Okay. Hey, Marie. It's just come up with the same thing about it can't reach this page or it's like unreachable, like the same one that I sent you before on the email. On my laptop. Not at the moment on my laptop because I needed to get on to Google using my phone hotspot. No. I was before, but you said to go on to Google, which I need Internet for. Okay. Good. But if I connect to the Airtel Wi Fi, I can't get on to Google because it's like, you need Internet to go on to Google. No. Because Google, you need Internet to go on to. You you can't go on to Google without Internet. I can search the hot the the address bar in the address bar of just Microsoft Edge, but it just comes up with unreachable because I don't have Internet. Because the Wi Fi doesn't is not connected. Yes. Give me a sec. Yeah. Yeah. Okay. So are you wanting the Internet cable the Ethernet cable to go straight from the router you've provided to my laptop? Or From the the WAN port, the w a m one? Yes. So just the yep. Alright. It's connected now, but it's not coming up in the Ethernet tab if that's supposed to happen. Yeah. So the Ethernet tab in when you go to hook up the Ethernet wire, it says there's nothing connected because it's got no Internet. Just into one of the LAN ports out of the four of those. I just put it in the first one. Yep. No. In the house with the Ethernet cable? No. It's just my laptop. The Ethernet cable? Yeah. Okay. Did you want the five g or 2.4? Okay. The page just won't load. The I've hooked on to the 2.4 gig, but there's just no when I go to put in the the address into Safari, just nothing loads. It just says Safari couldn't open the page. One nine two dot one six eight dot one dot one. Okay. I tried that on my laptop as well as the other one. You told me to do that before. Yeah. You told me to try that one as well on my laptop before. No. Because, yeah, when we're on the laptop, you said to try the one dot one and then after that you said try one dot eight. The same thing's happening. It just says Safari could it couldn't open the page. This one is one nine two dot one six eight dot eight dot one. Mhmm. Yes. So it's just the same three the same three photos? Okay. Okay. I I won't be able to send you the screenshot then. Like, I I the screenshot of what happens, but I can't then send it to you without hooking up to a hotspot after. Does that make sense? Yeah. Yeah. I'll try that now. Okay. Yes. I do not. But do you just download it off, like, Microsoft Edge or is it in your apps or something? Okay. 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Oh, how are you doing, man? Yeah. You've received what? Sorry.\n\nOh, yeah. I've got the thing, your email about the login to the router. Nothing's still working. I'm not really sure why. Yeah.\n\nNo. Yes. Yes. Well, it's not connected because I can't get onto the actual Wi Fi from the router because it doesn't like, it's green, but the password to connect to it doesn't work. Well, there is no password to connect to it.\n\nTo the router? Yep. Did you send it on the email? Yes. Okay.\n\nI'll just refresh it real quick. One sec. It it says that it's connected, but there's just no Internet. That's all. Okay.\n\nYep. Just Yep. On the instruction page that you gave me or the on the router? On the router? Okay.\n\nIt's just coming up with the trouble shoot thing again. You're not connected to the Internet. Yeah. It says it says I've got no Internet, but it's connected to the Airtel Australia, like Wi Fi. Yes.\n\nYeah. Just Microsoft Edge. Like, just just a normal browser. Yeah. It just doesn't it can't reach this page.\n\nIt yeah. Just I'm not really sure. Yeah. Yeah. What was that?\n\nSorry. TeamViewer. How do I check that? I don't think so. I don't think so.\n\nTwo point four, I think. Yeah. 2.4. Yeah. Yeah.\n\nThat same password? Mhmm. Okay. I just sent the the screenshots of both both things that come up when I try to search it up should get sent through. I could did you want me to search it through Google?\n\nOkay. Right. Okay. Yeah. Good.\n\nThat's just doing something. Okay. Can you just wait? Okay. Hey, Marie.\n\nIt's just come up with the same thing about it can't reach this page or it's like unreachable, like the same one that I sent you before on the email. On my laptop. Not at the moment on my laptop because I needed to get on to Google using my phone hotspot. No. I was before, but you said to go on to Google, which I need Internet for.\n\nOkay. Good. But if I connect to the Airtel Wi Fi, I can't get on to Google because it's like, you need Internet to go on to Google. No. Because Google, you need Internet to go on to.\n\nYou you can't go on to Google without Internet. I can search the hot the the address bar in the address bar of just Microsoft Edge, but it just comes up with unreachable because I don't have Internet. Because the Wi Fi doesn't is not connected. Yes. Give me a sec.\n\nYeah. Yeah. Okay. So are you wanting the Internet cable the Ethernet cable to go straight from the router you've provided to my laptop? Or From the the WAN port, the w a m one?\n\nYes. So just the yep. Alright. It's connected now, but it's not coming up in the Ethernet tab if that's supposed to happen. Yeah.\n\nSo the Ethernet tab in when you go to hook up the Ethernet wire, it says there's nothing connected because it's got no Internet. Just into one of the LAN ports out of the four of those. I just put it in the first one. Yep. No.\n\nIn the house with the Ethernet cable? No. It's just my laptop. The Ethernet cable? Yeah.\n\nOkay. Did you want the five g or 2.4? Okay. The page just won't load. The I've hooked on to the 2.4 gig, but there's just no when I go to put in the the address into Safari, just nothing loads.\n\nIt just says Safari couldn't open the page. One nine two dot one six eight dot one dot one. Okay. I tried that on my laptop as well as the other one. You told me to do that before.\n\nYeah. You told me to try that one as well on my laptop before. No. Because, yeah, when we're on the laptop, you said to try the one dot one and then after that you said try one dot eight. The same thing's happening.\n\nIt just says Safari could it couldn't open the page. This one is one nine two dot one six eight dot eight dot one. Mhmm. Yes. So it's just the same three the same three photos?\n\nOkay. Okay. I I won't be able to send you the screenshot then. Like, I I the screenshot of what happens, but I can't then send it to you without hooking up to a hotspot after. Does that make sense?\n\nYeah. Yeah. I'll try that now. Okay. Yes.\n\nI do not. But do you just download it off, like, Microsoft Edge or is it in your apps or something? Okay. Yep.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.04399188607931137},{"text":"Oh, how are you doing, man?","start":7.44,"end":8.74,"sentiment":"neutral","sentiment_score":0.2955344195167224},{"text":"Yeah.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.06734351068735123},{"text":"You've received what?","start":16.914999,"end":17.795,"sentiment":"neutral","sentiment_score":-0.007387848182891806},{"text":"Sorry.","start":17.795,"end":18.295,"sentiment":"neutral","sentiment_score":-0.14436602592468262}],"sentiment":"neutral","sentiment_score":0.14316769528280324,"num_words":12,"start":1.92,"end":18.295},{"sentences":[{"text":"Oh, yeah.","start":24.035,"end":24.515,"sentiment":"neutral","sentiment_score":-0.014199077617377045},{"text":"I've got the thing, your email about the login to the router.","start":24.515,"end":29.15,"sentiment":"neutral","sentiment_score":-0.042244100787987314},{"text":"Nothing's 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router?","start":282.75,"end":283.49002,"sentiment":"neutral","sentiment_score":-0.013352050756414732},{"text":"Okay.","start":286.75,"end":287.25,"sentiment":"neutral","sentiment_score":-0.027920840308070183}],"sentiment":"neutral","sentiment_score":-0.0012360245920717717,"num_words":20,"start":258.18,"end":287.25},{"sentences":[{"text":"It's just coming up with the trouble shoot thing again.","start":323.03,"end":325.48502,"sentiment":"negative","sentiment_score":-0.4618799388408661},{"text":"You're not connected to the Internet.","start":325.48502,"end":327.105,"sentiment":"negative","sentiment_score":-0.4109566907087962},{"text":"Yeah.","start":339.28998,"end":339.61,"sentiment":"neutral","sentiment_score":-0.07091100513935089},{"text":"It says it says I've got no Internet, but it's connected to the Airtel Australia, like Wi Fi.","start":339.61,"end":346.50998,"sentiment":"neutral","sentiment_score":-0.0968584276528822},{"text":"Yes.","start":361.085,"end":361.585,"sentiment":"neutral","sentiment_score":-0.021942760795354843}],"sentiment":"neutral","sentiment_score":-0.2478012498985562,"num_words":36,"start":323.03,"end":361.585},{"sentences":[{"text":"Yeah.","start":371.50998,"end":371.91,"sentiment":"neutral","sentiment_score":-0.01290532574057579},{"text":"Just Microsoft Edge.","start":371.91,"end":373.43,"sentiment":"neutral","sentiment_score":-0.03270826985438665},{"text":"Like, just just a normal browser.","start":373.43,"end":376.875,"sentiment":"neutral","sentiment_score":-0.039733245658377804},{"text":"Yeah.","start":407.60498,"end":407.84497,"sentiment":"neutral","sentiment_score":-0.08717073500156403},{"text":"It just doesn't it can't reach this page.","start":407.84497,"end":410.185,"sentiment":"negative","sentiment_score":-0.3478267062455416}],"sentiment":"neutral","sentiment_score":-0.16943231548525786,"num_words":19,"start":371.50998,"end":410.185},{"sentences":[{"text":"It yeah.","start":412.085,"end":412.56497,"sentiment":"neutral","sentiment_score":-0.1432398185133934},{"text":"Just I'm not really sure.","start":412.56497,"end":414.745,"sentiment":"neutral","sentiment_score":-0.11938954889774323},{"text":"Yeah.","start":417.28497,"end":417.44498,"sentiment":"neutral","sentiment_score":-0.007048189640045166},{"text":"Yeah.","start":417.44498,"end":417.94498,"sentiment":"neutral","sentiment_score":0.0007698889821767807},{"text":"What was that?","start":434.57498,"end":435.055,"sentiment":"neutral","sentiment_score":-0.04028929894169172}],"sentiment":"neutral","sentiment_score":-0.08421446491653721,"num_words":12,"start":412.085,"end":435.055},{"sentences":[{"text":"Sorry.","start":435.055,"end":435.455,"sentiment":"neutral","sentiment_score":-0.06717078387737274},{"text":"TeamViewer.","start":435.455,"end":435.955,"sentiment":"neutral","sentiment_score":-0.0548848956823349},{"text":"How do I check that?","start":439.53497,"end":440.835,"sentiment":"neutral","sentiment_score":-0.022764215618371962},{"text":"I don't think so.","start":459.305,"end":467.70502,"sentiment":"neutral","sentiment_score":-0.05250907689332962},{"text":"I don't think so.","start":467.70502,"end":468.845,"sentiment":"neutral","sentiment_score":-0.06479133851826191}],"sentiment":"neutral","sentiment_score":-0.047005227953195575,"num_words":15,"start":435.055,"end":468.845},{"sentences":[{"text":"Two point four, I think.","start":485.38998,"end":487.505,"sentiment":"neutral","sentiment_score":-0.028403746709227563},{"text":"Yeah.","start":488.845,"end":489.165,"sentiment":"neutral","sentiment_score":-0.005309556610882282},{"text":"2.4.","start":489.165,"end":490.225,"sentiment":"neutral","sentiment_score":-0.007787492126226425},{"text":"Yeah.","start":493.965,"end":494.20502,"sentiment":"neutral","sentiment_score":-0.012733690440654756},{"text":"Yeah.","start":494.20502,"end":494.70502,"sentiment":"neutral","sentiment_score":-0.013290676288306711}],"sentiment":"neutral","sentiment_score":-0.020126683223578665,"num_words":9,"start":485.38998,"end":494.70502},{"sentences":[{"text":"That same password?","start":505.29,"end":506.43,"sentiment":"neutral","sentiment_score":-0.02797724927465121},{"text":"Mhmm.","start":521.815,"end":522.315,"sentiment":"neutral","sentiment_score":0.013441454619169235},{"text":"Okay.","start":553.26,"end":553.76,"sentiment":"neutral","sentiment_score":0.034546565264463425},{"text":"I just sent the the screenshots of both both things that come up when I try to search it up should get sent through.","start":741.91504,"end":758.48004,"sentiment":"neutral","sentiment_score":0.008830422380318245},{"text":"I could did you want me to search it through Google?","start":813.86,"end":819.0,"sentiment":"neutral","sentiment_score":0.008945051072673365}],"sentiment":"neutral","sentiment_score":0.006859549274668098,"num_words":40,"start":505.29,"end":819.0},{"sentences":[{"text":"Okay.","start":820.98,"end":821.48,"sentiment":"neutral","sentiment_score":0.25434279441833496},{"text":"Right.","start":1028.125,"end":1028.625,"sentiment":"neutral","sentiment_score":0.2976529598236084},{"text":"Okay.","start":1045.225,"end":1045.725,"sentiment":"neutral","sentiment_score":0.22835996747016907},{"text":"Yeah.","start":1046.6649,"end":1047.065,"sentiment":"neutral","sentiment_score":0.30013567209243774},{"text":"Good.","start":1047.065,"end":1047.565,"sentiment":"positive","sentiment_score":0.5020270347595215}],"sentiment":"neutral","sentiment_score":0.31650368571281434,"num_words":5,"start":820.98,"end":1047.565},{"sentences":[{"text":"That's just doing something.","start":1054.985,"end":1056.2649,"sentiment":"positive","sentiment_score":0.3516030013561249},{"text":"Okay.","start":1056.2649,"end":1056.745,"sentiment":"neutral","sentiment_score":0.1323481947183609},{"text":"Can you just wait?","start":1056.745,"end":1057.5449,"sentiment":"neutral","sentiment_score":0.07973119430243969},{"text":"Okay.","start":1057.5449,"end":1057.89,"sentiment":"neutral","sentiment_score":0.06444280594587326},{"text":"Hey, Marie.","start":1062.13,"end":1063.17,"sentiment":"neutral","sentiment_score":0.044236018671654165}],"sentiment":"neutral","sentiment_score":0.1675499850534834,"num_words":12,"start":1054.985,"end":1063.17},{"sentences":[{"text":"It's just come up with the same thing about it can't reach this page or it's like unreachable, like the same one that I sent you before on the email.","start":1063.17,"end":1075.0751,"sentiment":"negative","sentiment_score":-0.6751985808213552},{"text":"On my laptop.","start":1082.895,"end":1083.795,"sentiment":"neutral","sentiment_score":-0.033614726116259895},{"text":"Not at the moment on my laptop because I needed to get on to Google using my phone hotspot.","start":1084.895,"end":1091.9601,"sentiment":"neutral","sentiment_score":-0.27560998107257645},{"text":"No.","start":1098.7401,"end":1099.14,"sentiment":"neutral","sentiment_score":-0.15353870391845703},{"text":"I was before, but you said to go on to Google, which I need Internet for.","start":1099.14,"end":1103.285,"sentiment":"neutral","sentiment_score":-0.08685907605104148}],"sentiment":"negative","sentiment_score":-0.39328514730584796,"num_words":69,"start":1063.17,"end":1103.285},{"sentences":[{"text":"Okay.","start":1116.08,"end":1116.58,"sentiment":"neutral","sentiment_score":0.015705617144703865},{"text":"Good.","start":1143.13,"end":1143.63,"sentiment":"neutral","sentiment_score":0.11743195354938508},{"text":"But if I connect to the Airtel Wi Fi, I can't get on to Google because it's like, you need Internet to go on to Google.","start":1145.2101,"end":1154.505,"sentiment":"neutral","sentiment_score":-0.28097647256576097},{"text":"No.","start":1161.625,"end":1161.865,"sentiment":"neutral","sentiment_score":-0.29195061326026917},{"text":"Because Google, you need Internet to go on to.","start":1161.865,"end":1165.5651,"sentiment":"neutral","sentiment_score":-0.23572945594787598}],"sentiment":"neutral","sentiment_score":-0.25225701138965395,"num_words":38,"start":1116.08,"end":1165.5651},{"sentences":[{"text":"You you can't go on to Google without Internet.","start":1166.905,"end":1171.74,"sentiment":"neutral","sentiment_score":-0.2427869720591439},{"text":"I can search the hot the the address bar in the address bar of just Microsoft Edge, but it just comes up with unreachable because I don't have Internet.","start":1171.74,"end":1180.72,"sentiment":"neutral","sentiment_score":-0.2970395000844166},{"text":"Because the Wi Fi doesn't is not connected.","start":1181.58,"end":1186.295,"sentiment":"negative","sentiment_score":-0.33437899500131607},{"text":"Yes.","start":1196.115,"end":1196.515,"sentiment":"neutral","sentiment_score":0.016187693923711777},{"text":"Give me a sec.","start":1196.515,"end":1197.33,"sentiment":"neutral","sentiment_score":0.004284893861040473}],"sentiment":"neutral","sentiment_score":-0.2635477047377065,"num_words":51,"start":1166.905,"end":1197.33},{"sentences":[{"text":"Yeah.","start":1203.4099,"end":1203.73,"sentiment":"neutral","sentiment_score":0.02266199141740799},{"text":"Yeah.","start":1203.73,"end":1204.23,"sentiment":"neutral","sentiment_score":0.02799961343407631},{"text":"Okay.","start":1282.95,"end":1283.45,"sentiment":"neutral","sentiment_score":0.04193683713674545},{"text":"So are you wanting the Internet cable the Ethernet cable to go straight from the router you've provided to my laptop?","start":1322.9249,"end":1329.4249,"sentiment":"neutral","sentiment_score":0.0461159081508716},{"text":"Or From the the WAN port, the w a m one?","start":1329.645,"end":1340.83,"sentiment":"neutral","sentiment_score":0.0063260264525359326}],"sentiment":"neutral","sentiment_score":0.032303394403840814,"num_words":35,"start":1203.4099,"end":1340.83},{"sentences":[{"text":"Yes.","start":1344.5701,"end":1344.81,"sentiment":"neutral","sentiment_score":0.018589550629258156},{"text":"So just the yep.","start":1344.81,"end":1347.15,"sentiment":"neutral","sentiment_score":0.003516112919896841},{"text":"Alright.","start":1347.6901,"end":1347.93,"sentiment":"neutral","sentiment_score":0.05309969186782837},{"text":"It's connected now, but it's not coming up in the Ethernet tab if that's supposed to happen.","start":1347.93,"end":1360.785,"sentiment":"neutral","sentiment_score":-0.15324453505523064},{"text":"Yeah.","start":1360.785,"end":1361.025,"sentiment":"neutral","sentiment_score":-0.10593857616186142}],"sentiment":"neutral","sentiment_score":-0.10938924908017118,"num_words":24,"start":1344.5701,"end":1361.025},{"sentences":[{"text":"So the Ethernet tab in when you go to hook up the Ethernet wire, it says there's nothing connected because it's got no Internet.","start":1361.025,"end":1371.02,"sentiment":"neutral","sentiment_score":-0.2765542638177673},{"text":"Just into one of the LAN ports out of the four of those.","start":1382.125,"end":1387.965,"sentiment":"neutral","sentiment_score":-0.03398314691506899},{"text":"I just put it in the first one.","start":1387.965,"end":1389.5049,"sentiment":"neutral","sentiment_score":-0.020235042786225677},{"text":"Yep.","start":1398.11,"end":1398.61,"sentiment":"neutral","sentiment_score":0.04844454675912857},{"text":"No.","start":1403.15,"end":1403.65,"sentiment":"neutral","sentiment_score":-0.08109664171934128}],"sentiment":"neutral","sentiment_score":-0.1547577803994113,"num_words":47,"start":1361.025,"end":1403.65},{"sentences":[{"text":"In the house with the Ethernet cable?","start":1413.255,"end":1415.5951,"sentiment":"neutral","sentiment_score":-0.012608789439712251},{"text":"No.","start":1416.935,"end":1417.415,"sentiment":"neutral","sentiment_score":-0.1252620369195938},{"text":"It's just my laptop.","start":1417.415,"end":1419.515,"sentiment":"neutral","sentiment_score":-0.09004556201398373},{"text":"The Ethernet cable?","start":1424.85,"end":1431.35,"sentiment":"neutral","sentiment_score":-0.028830356895923615},{"text":"Yeah.","start":1437.41,"end":1437.91,"sentiment":"neutral","sentiment_score":0.006696736440062523}],"sentiment":"neutral","sentiment_score":-0.040843759081326425,"num_words":16,"start":1413.255,"end":1437.91},{"sentences":[{"text":"Okay.","start":1443.865,"end":1444.365,"sentiment":"neutral","sentiment_score":0.01720811054110527},{"text":"Did you want the five g or 2.4?","start":1446.585,"end":1449.085,"sentiment":"neutral","sentiment_score":0.0005879050586372614},{"text":"Okay.","start":1453.0,"end":1453.5,"sentiment":"neutral","sentiment_score":0.012931118719279766},{"text":"The page just won't load.","start":1660.5099,"end":1662.21,"sentiment":"negative","sentiment_score":-0.3372679173946381},{"text":"The I've hooked on to the 2.4 gig, but there's just no when I go to put in the the address into Safari, just nothing loads.","start":1671.3251,"end":1682.0599,"sentiment":"neutral","sentiment_score":-0.2915668086363719}],"sentiment":"neutral","sentiment_score":-0.22517644248266772,"num_words":41,"start":1443.865,"end":1682.0599},{"sentences":[{"text":"It just says Safari couldn't open the page.","start":1682.44,"end":1684.94,"sentiment":"negative","sentiment_score":-0.4029763899743557},{"text":"One nine two dot one six eight dot one dot one.","start":1693.215,"end":1698.115,"sentiment":"neutral","sentiment_score":-0.05101198195056482},{"text":"Okay.","start":1707.32,"end":1707.82,"sentiment":"neutral","sentiment_score":-0.06660542637109756},{"text":"I tried that on my laptop as well as the other one.","start":1723.605,"end":1726.645,"sentiment":"neutral","sentiment_score":-0.04400500034292539},{"text":"You told me to do that before.","start":1726.645,"end":1728.745,"sentiment":"neutral","sentiment_score":-0.11645691096782684}],"sentiment":"neutral","sentiment_score":-0.13320017252594996,"num_words":39,"start":1682.44,"end":1728.745},{"sentences":[{"text":"Yeah.","start":1734.12,"end":1734.44,"sentiment":"neutral","sentiment_score":-0.05634891986846924},{"text":"You told me to try that one as well on my laptop before.","start":1734.44,"end":1744.12,"sentiment":"neutral","sentiment_score":-0.1528805700632242},{"text":"No.","start":1744.12,"end":1744.36,"sentiment":"neutral","sentiment_score":-0.11969374120235445},{"text":"Because, yeah, when we're on the laptop, you said to try the one dot one and then after that you said try one dot eight.","start":1744.36,"end":1753.505,"sentiment":"neutral","sentiment_score":-0.0796981194615364},{"text":"The same thing's happening.","start":1756.605,"end":1757.725,"sentiment":"neutral","sentiment_score":-0.22340333461761475}],"sentiment":"neutral","sentiment_score":-0.11476264538412745,"num_words":44,"start":1734.12,"end":1757.725},{"sentences":[{"text":"It just says Safari could it couldn't open the page.","start":1757.725,"end":1760.61,"sentiment":"negative","sentiment_score":-0.37258391082286835},{"text":"This one is one nine two dot one six eight dot eight dot one.","start":1765.8099,"end":1771.03,"sentiment":"neutral","sentiment_score":-0.04927852989307472},{"text":"Mhmm.","start":1786.455,"end":1786.955,"sentiment":"neutral","sentiment_score":-0.0783005952835083},{"text":"Yes.","start":1794.6901,"end":1795.1901,"sentiment":"neutral","sentiment_score":0.05638112500309944},{"text":"So it's just the same three the same three photos?","start":1830.5299,"end":1839.9275,"sentiment":"neutral","sentiment_score":0.02710498021915555}],"sentiment":"neutral","sentiment_score":-0.11573911652279396,"num_words":36,"start":1757.725,"end":1839.9275},{"sentences":[{"text":"Okay.","start":1846.3301,"end":1846.8301,"sentiment":"neutral","sentiment_score":0.036177411675453186},{"text":"Okay.","start":1857.53,"end":1858.03,"sentiment":"neutral","sentiment_score":-0.09900328516960144},{"text":"I I won't be able to send you the screenshot then.","start":1869.5751,"end":1873.515,"sentiment":"neutral","sentiment_score":-0.2689490006728606},{"text":"Like, I I the screenshot of what happens, but I can't then send it to you without hooking up to a hotspot after.","start":1875.9751,"end":1884.21,"sentiment":"neutral","sentiment_score":-0.22151971964732461},{"text":"Does that make sense?","start":1884.2699,"end":1885.1699,"sentiment":"neutral","sentiment_score":-0.08602389879524708}],"sentiment":"neutral","sentiment_score":-0.21150785069912673,"num_words":40,"start":1846.3301,"end":1885.1699},{"sentences":[{"text":"Yeah.","start":1894.835,"end":1895.155,"sentiment":"neutral","sentiment_score":0.09143280982971191},{"text":"Yeah.","start":1895.155,"end":1895.315,"sentiment":"neutral","sentiment_score":0.10729104280471802},{"text":"I'll try that now.","start":1895.315,"end":1896.695,"sentiment":"neutral","sentiment_score":0.10689335688948631},{"text":"Okay.","start":1903.635,"end":1904.135,"sentiment":"neutral","sentiment_score":0.07189568132162094},{"text":"Yes.","start":1913.66,"end":1913.9,"sentiment":"neutral","sentiment_score":-0.011915141716599464}],"sentiment":"neutral","sentiment_score":0.08578472747467458,"num_words":8,"start":1894.835,"end":1913.9},{"sentences":[{"text":"I do not.","start":1913.9,"end":1915.1,"sentiment":"neutral","sentiment_score":-0.08711612100402515},{"text":"But do you just download it off, like, Microsoft Edge or is it in your apps or something?","start":1915.1,"end":1920.7999,"sentiment":"neutral","sentiment_score":-0.02741991521583663},{"text":"Okay.","start":1930.305,"end":1930.805,"sentiment":"neutral","sentiment_score":0.10618045926094057},{"text":"Yep.","start":1931.825,"end":1932.325,"sentiment":"neutral","sentiment_score":0.21360109746456143}],"sentiment":"neutral","sentiment_score":-0.018918490442244904,"num_words":23,"start":1913.9,"end":1932.325}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good afternoon. This is Maureen again from Airtel. Am\n\nChannel 1: Oh,\n\nChannel 0: I\n\nChannel 1: how\n\nChannel 0: speaking\n\nChannel 1: are you doing,\n\nChannel 0: with Ashley?\n\nChannel 1: man? Yeah.\n\nChannel 0: Yeah. Just wanted to check-in. Have you received my response to\n\nChannel 1: You've\n\nChannel 0: the\n\nChannel 1: received\n\nChannel 0: email?\n\nChannel 1: what? Sorry.\n\nChannel 0: I respond to the pictures you just sent me. Have you received\n\nChannel 1: Oh,\n\nChannel 0: it?\n\nChannel 1: yeah. I've got the thing, your\n\nChannel 0: Mhmm.\n\nChannel 1: email about the login to the router. Nothing's\n\nChannel 0: Mhmm.\n\nChannel 1: still working. I'm not really sure\n\nChannel 0: You're using a laptop to log in to the router's interface. Right?\n\nChannel 1: why. Yeah.\n\nChannel 0: Is your laptop connected directly to the router? The one that we provided?\n\nChannel 1: No.\n\nChannel 0: It is connected via wireless.\n\nChannel 1: Yes. Yes. Well, it's not connected because I can't get onto the actual Wi Fi from the router because it doesn't like, it's green, but the password to connect to it doesn't work. Well, there is no password to connect to it.\n\nChannel 0: Okay. So for the password hang on. Let me just check on your end. I'm going to send you a message right now. Can you try this password, please?\n\nChannel 1: To the router? Yep.\n\nChannel 0: Yeah. Mhmm. There you go. Please try to use this password.\n\nChannel 1: Did you send it on the email?\n\nChannel 0: Yeah. Email.\n\nChannel 1: Yes. Okay. I'll just refresh it real quick. One sec. It it says that it's connected, but there's just no Internet.\n\nThat's all.\n\nChannel 0: Yeah. That's all good because we're going to check if the credentials match what's on their system.\n\nChannel 1: Okay.\n\nChannel 0: Let's try to log in now. Open a browser on your laptop.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Then type\n\nChannel 1: Just\n\nChannel 0: in the default IP\n\nChannel 1: Yep.\n\nChannel 0: that you can see at the back underneath your router, the one nine two dot one six eight dot eight dot\n\nChannel 1: On the instruction\n\nChannel 0: one.\n\nChannel 1: page that you gave me or the on the router?\n\nChannel 0: On the router.\n\nChannel 1: On the router? Okay. It's just coming up with the trouble shoot thing again. You're not connected to the Internet.\n\nChannel 0: Okay. But you said you you are already connected, right, even though it has no Internet connection yet?\n\nChannel 1: Yeah. It says it says I've got no Internet, but it's connected to the Airtel Australia, like Wi\n\nChannel 0: Yeah.\n\nChannel 1: Fi.\n\nChannel 0: Mhmm. You should be able to access this as long as you're connected to the router's Wi Fi. Maybe the IP address you entered is incorrect. Can you double check? Should\n\nChannel 1: Yes.\n\nChannel 0: copy as it is. Are you using a Safari for the browser? Or\n\nChannel 1: Yeah.\n\nChannel 0: Google?\n\nChannel 1: Just Microsoft Edge. Like, just\n\nChannel 0: Okay.\n\nChannel 1: just a normal browser.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. It just doesn't it can't reach this page. It yeah. Just I'm\n\nChannel 0: Mhmm.\n\nChannel 1: not really sure.\n\nChannel 0: Can you send me a screenshot, please?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. Do you have a TeamViewer on your laptop? Hello?\n\nChannel 1: What was that? Sorry. TeamViewer.\n\nChannel 0: Yeah.\n\nChannel 1: How do I check that?\n\nChannel 0: Application. Just search TeamViewer.\n\nChannel 1: I don't think\n\nChannel 0: Okay.\n\nChannel 1: so. I don't think so.\n\nChannel 0: Are you connected to the 2.4 G or five\n\nChannel 1: Two point four, I think.\n\nChannel 0: G?\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: 2.4.\n\nChannel 0: Can we try to connect it to the 5 g? Then\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: let's try to access the router's interface again.\n\nChannel 1: That same password?\n\nChannel 0: Yeah. Same password. Then if it still doesn't work, let me kindly send me a screenshot of the browser.\n\nChannel 1: Mhmm. Okay. I just sent the the screenshots of both both things that come up when I try to search it up\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: should get sent through.\n\nChannel 0: Do you have other browser like Google?\n\nChannel 1: I could did you want me to search it through Google?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Image shines on Google.\n\nChannel 1: Right. Okay. Yeah. Good. That's just doing something.\n\nOkay. Can you just wait? Okay. Hey, Marie. It's just come up with the same thing about it can't reach this page or it's like unreachable, like the same one that I sent you before on the email.\n\nChannel 0: Mhmm. Okay. But you're still connected with the Wi Fi. Right?\n\nChannel 1: On my\n\nChannel 0: The\n\nChannel 1: laptop.\n\nChannel 0: Ernie's job.\n\nChannel 1: Not at the moment on my laptop because I needed to get on to Google using my phone hotspot.\n\nChannel 0: Okay. I think that's the reason why because you need to be connected to the router router's\n\nChannel 1: No. I\n\nChannel 0: Wi\n\nChannel 1: was\n\nChannel 0: Fi.\n\nChannel 1: before, but you said to go on to Google, which I need Internet for.\n\nChannel 0: Can we try entering it on Google while connected to the router? Router's Wi Fi.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Because first, to access it, you need to be connected to the router. You should be able to search the default\n\nChannel 1: Good. But if I connect to the Airtel Wi Fi, I can't get on to\n\nChannel 0: IP.\n\nChannel 1: Google because it's like, you need Internet to go on to Google.\n\nChannel 0: You cannot type in at the address bar?\n\nChannel 1: No. Because Google, you need Internet to go on to. You you can't go on to Google without Internet. I can search the hot the the address bar in the address bar of just Microsoft Edge, but it just comes up with unreachable because I don't have Internet. Because the Wi Fi doesn't is not connected.\n\nChannel 0: Do you have a LAN cable that you can connect the router directly to the laptop?\n\nChannel 1: Yes. Give me a sec.\n\nChannel 0: Yeah. Can we try to use that one instead of wireless?\n\nChannel 1: Yeah. Yeah. Okay. So are you wanting the Internet cable the Ethernet cable to go straight from the router you've provided to my laptop? Or\n\nChannel 0: Yeah. The router that we\n\nChannel 1: From\n\nChannel 0: provided.\n\nChannel 1: the the WAN port, the\n\nChannel 0: Mhmm.\n\nChannel 1: w a m one?\n\nChannel 0: Node LAN port. L\n\nChannel 1: Yes. So\n\nChannel 0: a\n\nChannel 1: just\n\nChannel 0: n,\n\nChannel 1: the\n\nChannel 0: port.\n\nChannel 1: yep. Alright. It's\n\nChannel 0: Yes.\n\nChannel 1: connected\n\nChannel 0: Yes.\n\nChannel 1: now, but it's not coming up in the Ethernet tab if that's supposed to\n\nChannel 0: Sorry? It's not.\n\nChannel 1: happen. Yeah. So the Ethernet tab in when you go to hook up the Ethernet wire, it says there's nothing connected because it's got no Internet.\n\nChannel 0: Where did you connect the cable at the router? Is it at the LAN\n\nChannel 1: Just\n\nChannel 0: one?\n\nChannel 1: into\n\nChannel 0: One?\n\nChannel 1: one of the LAN ports out of the four of those. I just put it in the first one.\n\nChannel 0: Yeah. Then the other end is at the laptop.\n\nChannel 1: Yep.\n\nChannel 0: And is your laptop detecting the cable or not?\n\nChannel 1: No.\n\nChannel 0: Is there other device that we can use other than your laptop?\n\nChannel 1: In the house with the Ethernet cable? No. It's just my laptop.\n\nChannel 0: Okay. How about your phone? Can we try it on your\n\nChannel 1: The\n\nChannel 0: phone?\n\nChannel 1: Ethernet\n\nChannel 0: No. Accessing the\n\nChannel 1: cable?\n\nChannel 0: router's interface via browser.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Let's try to connect your phone to the router router's\n\nChannel 1: Okay.\n\nChannel 0: Wi Fi. Yeah.\n\nChannel 1: Did you want the\n\nChannel 0: Then\n\nChannel 1: five\n\nChannel 0: open\n\nChannel 1: g or\n\nChannel 0: a\n\nChannel 1: 2.4?\n\nChannel 0: browser. Either of the two. Let's\n\nChannel 1: Okay.\n\nChannel 0: just connect it first.\n\nChannel 1: The page just won't load.\n\nChannel 0: Sorry?\n\nChannel 1: The I've hooked on to the 2.4 gig, but there's just no when I go to put in the the address into Safari, just nothing loads. It just says Safari couldn't open the page.\n\nChannel 0: May I know what is the IP address you're entering?\n\nChannel 1: One nine two dot one six eight dot one dot one.\n\nChannel 0: No. It should be the default IP at the back of your router.\n\nChannel 1: Okay.\n\nChannel 0: No. I think that's the I think that's the issue. Can we try to enter it on your back to your laptop\n\nChannel 1: I tried that on my laptop\n\nChannel 0: again?\n\nChannel 1: as well as the other one. You told me to do that before.\n\nChannel 0: The one nine two dot one six eight dot eight dot one?\n\nChannel 1: Yeah. You told me to try that one as well on my laptop\n\nChannel 0: Okay. I thought you're entering the incorrect IP\n\nChannel 1: before.\n\nChannel 0: address.\n\nChannel 1: No. Because, yeah, when we're on the laptop, you said to try the one dot one and then after that you said try one dot eight. The same thing's happening. It just says Safari could it couldn't open the page.\n\nChannel 0: Can you dictate the IP address again?\n\nChannel 1: This one is one nine two dot one six eight dot eight dot one.\n\nChannel 0: Okay. Let me just check on their end. Because you're supposed to be able to access this one\n\nChannel 1: Mhmm.\n\nChannel 0: as long as you're connected to the router's interface. So I don't know what's causing the issue that you're unable to enter it.\n\nChannel 1: Yes.\n\nChannel 0: I'll forward this to our back end team to further check. Is it okay if you send me a full screenshot again of your laptop trying to access the, yeah, default\n\nChannel 1: So it's\n\nChannel 0: IP\n\nChannel 1: just the same three\n\nChannel 0: that's\n\nChannel 1: the\n\nChannel 0: printed?\n\nChannel 1: same three\n\nChannel 0: Oh, yeah. Trying the default IP one nine\n\nChannel 1: photos?\n\nChannel 0: two dot one six eight dot eight dot one. Then send me a full screenshot, please.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Yeah. Please try to access it connected to the router's Wi Fi still.\n\nChannel 1: Okay.\n\nChannel 0: Because it will not work if you're going to use the hotspot or other Internet. Should be the router's Wi Fi\n\nChannel 1: I\n\nChannel 0: network.\n\nChannel 1: I won't be able to send you the screenshot then. Like, I I the\n\nChannel 0: Mhmm.\n\nChannel 1: screenshot\n\nChannel 0: Mhmm.\n\nChannel 1: of what happens, but I can't then send it to you without hooking up to a hotspot after. Does that make sense?\n\nChannel 0: Okay. Is it possible for you to install a TeamViewer so that I can access your laptop remotely?\n\nChannel 1: Yeah. Yeah. I'll try that now.\n\nChannel 0: Yeah. Then let me know once the TeamViewer is installed.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. I'm going to send you an instruction on or do you know already how to use the TeamViewer?\n\nChannel 1: Yes. I do not. But do you just download it off, like, Microsoft Edge or is it in your apps or something?\n\nChannel 0: Yeah. It's on your app. Mhmm. I'm going to email you as well regarding that one. Okay.\n\nChannel 1: Okay.\n\nChannel 0: Bye for now.\n\nChannel 1: Yep.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.04399188607931137}],"sentiment":"neutral","sentiment_score":0.04399188607931137,"channel":1,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Hello.","start":3.76,"end":4.24,"sentiment":"neutral","sentiment_score":0.13825319707393646},{"text":"Good afternoon.","start":4.48,"end":5.2,"sentiment":"positive","sentiment_score":0.42551150918006897},{"text":"This is Maureen again from Airtel.","start":5.2,"end":7.14,"sentiment":"positive","sentiment_score":0.38044319053490955},{"text":"Am","start":7.3599997,"end":7.6,"sentiment":"neutral","sentiment_score":0.29789999127388}],"sentiment":"positive","sentiment_score":0.3569835349917412,"channel":0,"num_words":10,"start":3.76,"end":7.6},{"sentences":[{"text":"Oh,","start":7.44,"end":7.68,"sentiment":"positive","sentiment_score":0.3590852618217468}],"sentiment":"positive","sentiment_score":0.3590852618217468,"channel":1,"num_words":1,"start":7.44,"end":7.68},{"sentences":[{"text":"I","start":7.6,"end":7.68,"sentiment":"positive","sentiment_score":0.34433436393737793}],"sentiment":"positive","sentiment_score":0.34433436393737793,"channel":0,"num_words":1,"start":7.6,"end":7.68},{"sentences":[{"text":"how","start":7.68,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.32691529393196106}],"sentiment":"neutral","sentiment_score":0.32691529393196106,"channel":1,"num_words":1,"start":7.68,"end":7.7599998},{"sentences":[{"text":"speaking","start":7.68,"end":8.0,"sentiment":"neutral","sentiment_score":0.27998924255371094}],"sentiment":"neutral","sentiment_score":0.27998924255371094,"channel":0,"num_words":1,"start":7.68,"end":8.0},{"sentences":[{"text":"are you doing,","start":7.7599998,"end":8.24,"sentiment":"neutral","sentiment_score":0.3289242684841156}],"sentiment":"neutral","sentiment_score":0.3289242684841156,"channel":1,"num_words":3,"start":7.7599998,"end":8.24},{"sentences":[{"text":"with Ashley?","start":8.0,"end":8.66,"sentiment":"neutral","sentiment_score":0.3047909662127495}],"sentiment":"neutral","sentiment_score":0.3047909662127495,"channel":0,"num_words":2,"start":8.0,"end":8.66},{"sentences":[{"text":"man?","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.10043315589427948},{"text":"Yeah.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.06734351068735123}],"sentiment":"neutral","sentiment_score":0.08388833329081535,"channel":1,"num_words":2,"start":8.24,"end":9.94},{"sentences":[{"text":"Yeah.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.0551479272544384},{"text":"Just wanted to 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respond to the pictures you just sent me.","start":20.185,"end":23.384998,"sentiment":"neutral","sentiment_score":-0.08538236800167295},{"text":"Have you received","start":23.384998,"end":24.105,"sentiment":"neutral","sentiment_score":-0.01528043362001578}],"sentiment":"neutral","sentiment_score":-0.06785688440625866,"channel":0,"num_words":12,"start":20.185,"end":24.105},{"sentences":[{"text":"Oh,","start":24.035,"end":24.275,"sentiment":"neutral","sentiment_score":-0.018082018941640857}],"sentiment":"neutral","sentiment_score":-0.018082018941640857,"channel":1,"num_words":1,"start":24.035,"end":24.275},{"sentences":[{"text":"it?","start":24.105,"end":24.605,"sentiment":"neutral","sentiment_score":-0.015743717551231384}],"sentiment":"neutral","sentiment_score":-0.015743717551231384,"channel":0,"num_words":1,"start":24.105,"end":24.605},{"sentences":[{"text":"yeah.","start":24.275,"end":24.515,"sentiment":"neutral","sentiment_score":-0.010316136293113232},{"text":"I've got the thing, your","start":24.515,"end":27.075,"sentiment":"neutral","sentiment_score":-0.01753961406648159}],"sentiment":"neutral","sentiment_score":-0.01633570110425353,"channel":1,"num_words":6,"start":24.275,"end":27.075},{"sentences":[{"text":"Mhmm.","start":26.904999,"end":27.404999,"sentiment":"neutral","sentiment_score":-0.02086181566119194}],"sentiment":"neutral","sentiment_score":-0.02086181566119194,"channel":0,"num_words":1,"start":26.904999,"end":27.404999},{"sentences":[{"text":"email about the login to the router.","start":27.075,"end":29.15,"sentiment":"neutral","sentiment_score":-0.05989016273191997},{"text":"Nothing's","start":29.85,"end":30.35,"sentiment":"neutral","sentiment_score":-0.1240743026137352}],"sentiment":"neutral","sentiment_score":-0.06791318021714687,"channel":1,"num_words":8,"start":27.075,"end":30.35},{"sentences":[{"text":"Mhmm.","start":30.38,"end":30.88,"sentiment":"neutral","sentiment_score":-0.09792088717222214}],"sentiment":"neutral","sentiment_score":-0.09792088717222214,"channel":0,"num_words":1,"start":30.38,"end":30.88},{"sentences":[{"text":"still working.","start":30.49,"end":31.29,"sentiment":"neutral","sentiment_score":-0.10600047186017036},{"text":"I'm not really sure","start":31.29,"end":32.43,"sentiment":"neutral","sentiment_score":-0.1294793263077736}],"sentiment":"neutral","sentiment_score":-0.12165304149190585,"channel":1,"num_words":6,"start":30.49,"end":32.43},{"sentences":[{"text":"You're using a laptop to log in to the router's interface.","start":36.14,"end":39.199997,"sentiment":"neutral","sentiment_score":-0.14120118929581207},{"text":"Right?","start":39.5,"end":40.0,"sentiment":"neutral","sentiment_score":-0.06125690042972565}],"sentiment":"neutral","sentiment_score":-0.1345391652236382,"channel":0,"num_words":12,"start":36.14,"end":40.0},{"sentences":[{"text":"why.","start":40.489998,"end":40.89,"sentiment":"neutral","sentiment_score":-0.08800584077835083},{"text":"Yeah.","start":40.89,"end":41.39,"sentiment":"neutral","sentiment_score":-0.014944804832339289}],"sentiment":"neutral","sentiment_score":-0.05147532280534506,"channel":1,"num_words":2,"start":40.489998,"end":41.39},{"sentences":[{"text":"Is your laptop connected directly to the router?","start":43.204998,"end":46.024998,"sentiment":"neutral","sentiment_score":-0.013784963404759765},{"text":"The one that we provided?","start":46.485,"end":47.864998,"sentiment":"neutral","sentiment_score":-0.006287230923771858}],"sentiment":"neutral","sentiment_score":-0.010901220142841339,"channel":0,"num_words":13,"start":43.204998,"end":47.864998},{"sentences":[{"text":"No.","start":49.065,"end":49.565,"sentiment":"neutral","sentiment_score":-0.10420612245798112}],"sentiment":"neutral","sentiment_score":-0.10420612245798112,"channel":1,"num_words":1,"start":49.065,"end":49.565},{"sentences":[{"text":"It is connected via wireless.","start":51.684998,"end":53.545,"sentiment":"neutral","sentiment_score":-0.04536444842815399}],"sentiment":"neutral","sentiment_score":-0.04536444842815399,"channel":0,"num_words":5,"start":51.684998,"end":53.545},{"sentences":[{"text":"Yes.","start":55.625,"end":56.105,"sentiment":"neutral","sentiment_score":-0.002236313186585903},{"text":"Yes.","start":56.105,"end":56.605,"sentiment":"neutral","sentiment_score":-0.019310930743813515},{"text":"Well, it's not connected because I can't get onto the actual Wi Fi from the router because it doesn't like, it's green, but the password to connect to it doesn't work.","start":56.905,"end":68.130005,"sentiment":"neutral","sentiment_score":-0.30791640954632915},{"text":"Well, there is no password to connect to it.","start":68.83,"end":71.090004,"sentiment":"neutral","sentiment_score":-0.32860426439179313}],"sentiment":"neutral","sentiment_score":-0.2981998647474462,"channel":1,"num_words":42,"start":55.625,"end":71.090004},{"sentences":[{"text":"Okay.","start":72.53,"end":73.03,"sentiment":"neutral","sentiment_score":-0.07114821672439575},{"text":"So for the password hang on.","start":73.865005,"end":76.105,"sentiment":"neutral","sentiment_score":-0.06413300956288974},{"text":"Let me just check on your end.","start":76.105,"end":77.725006,"sentiment":"neutral","sentiment_score":-0.0028126508529697147},{"text":"I'm going to send you a message right now.","start":78.505005,"end":81.245,"sentiment":"neutral","sentiment_score":0.00409258415715562},{"text":"Can you try this password, please?","start":82.425,"end":84.605,"sentiment":"neutral","sentiment_score":-0.02754655045767625}],"sentiment":"neutral","sentiment_score":-0.02083037501393721,"channel":0,"num_words":29,"start":72.53,"end":84.605},{"sentences":[{"text":"To the router?","start":85.445,"end":86.985,"sentiment":"neutral","sentiment_score":-0.023606291661659878},{"text":"Yep.","start":87.284996,"end":87.784996,"sentiment":"neutral","sentiment_score":0.00640205480158329}],"sentiment":"neutral","sentiment_score":-0.016104205045849085,"channel":1,"num_words":4,"start":85.445,"end":87.784996},{"sentences":[{"text":"Yeah.","start":88.04,"end":88.520004,"sentiment":"neutral","sentiment_score":0.0011253152042627337},{"text":"Mhmm.","start":88.520004,"end":89.020004,"sentiment":"neutral","sentiment_score":-0.0068055568262934685},{"text":"There you go.","start":91.48,"end":92.380005,"sentiment":"neutral","sentiment_score":-0.007908117957413197},{"text":"Please try to use this password.","start":101.72,"end":104.115005,"sentiment":"neutral","sentiment_score":-0.0394039706637462}],"sentiment":"neutral","sentiment_score":-0.02416621995243159,"channel":0,"num_words":11,"start":88.04,"end":104.115005},{"sentences":[{"text":"Did you send it on the email?","start":105.745,"end":107.525,"sentiment":"neutral","sentiment_score":-0.01942023022898606}],"sentiment":"neutral","sentiment_score":-0.01942023022898606,"channel":1,"num_words":7,"start":105.745,"end":107.525},{"sentences":[{"text":"Yeah.","start":108.575005,"end":109.075005,"sentiment":"neutral","sentiment_score":-0.0019257571548223495},{"text":"Email.","start":109.295,"end":109.795,"sentiment":"neutral","sentiment_score":-0.0016031311824917791}],"sentiment":"neutral","sentiment_score":-0.0017644441686570644,"channel":0,"num_words":2,"start":108.575005,"end":109.795},{"sentences":[{"text":"Yes.","start":109.505,"end":109.905,"sentiment":"neutral","sentiment_score":0.015714818611741066},{"text":"Okay.","start":109.905,"end":110.405,"sentiment":"neutral","sentiment_score":0.006210722029209137},{"text":"I'll just refresh it real quick.","start":112.625,"end":114.145,"sentiment":"neutral","sentiment_score":-0.011441281608616313},{"text":"One sec.","start":114.145,"end":114.885,"sentiment":"neutral","sentiment_score":-0.021546751260757443},{"text":"It it says that it's connected, but there's just no Internet.","start":238.87,"end":241.61,"sentiment":"neutral","sentiment_score":-0.10480486533858559}],"sentiment":"neutral","sentiment_score":-0.059174722393176386,"channel":1,"num_words":21,"start":109.505,"end":241.61},{"sentences":[{"text":"That's all.","start":241.67,"end":242.41,"sentiment":"neutral","sentiment_score":-0.08216895163059235}],"sentiment":"neutral","sentiment_score":-0.08216895163059235,"channel":1,"num_words":2,"start":241.67,"end":242.41},{"sentences":[{"text":"Yeah.","start":242.915,"end":243.415,"sentiment":"neutral","sentiment_score":0.13093680143356323},{"text":"That's all good because we're going to check if the credentials match what's on their 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laptop.","start":254.5,"end":256.6,"sentiment":"neutral","sentiment_score":0.05029627867043018}],"sentiment":"neutral","sentiment_score":0.05604288416604201,"channel":0,"num_words":12,"start":252.34001,"end":256.6},{"sentences":[{"text":"Yep.","start":258.18,"end":258.68,"sentiment":"neutral","sentiment_score":0.05595192313194275}],"sentiment":"neutral","sentiment_score":0.05595192313194275,"channel":1,"num_words":1,"start":258.18,"end":258.68},{"sentences":[{"text":"Yeah.","start":259.375,"end":259.615,"sentiment":"neutral","sentiment_score":0.03327600285410881},{"text":"Then 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at the back underneath your router, the one nine two dot one six eight dot eight dot","start":264.975,"end":272.27002,"sentiment":"neutral","sentiment_score":0.021178879287271274}],"sentiment":"neutral","sentiment_score":0.021178879287271274,"channel":0,"num_words":21,"start":264.975,"end":272.27002},{"sentences":[{"text":"On the instruction","start":275.395,"end":276.615,"sentiment":"neutral","sentiment_score":0.008941400175293287}],"sentiment":"neutral","sentiment_score":0.008941400175293287,"channel":1,"num_words":3,"start":275.395,"end":276.615},{"sentences":[{"text":"one.","start":276.57,"end":277.07,"sentiment":"neutral","sentiment_score":0.004065197892487049}],"sentiment":"neutral","sentiment_score":0.004065197892487049,"channel":0,"num_words":1,"start":276.57,"end":277.07},{"sentences":[{"text":"page that you gave me or the on the 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eight.","start":1744.36,"end":1753.505,"sentiment":"neutral","sentiment_score":-0.0796981194615364},{"text":"The same thing's happening.","start":1756.605,"end":1757.725,"sentiment":"neutral","sentiment_score":-0.22340333461761475},{"text":"It just says Safari could it couldn't open the page.","start":1757.725,"end":1760.61,"sentiment":"negative","sentiment_score":-0.37258391082286835}],"sentiment":"neutral","sentiment_score":-0.16828997936099768,"channel":1,"num_words":40,"start":1744.12,"end":1760.61},{"sentences":[{"text":"Can you dictate the IP address again?","start":1762.1649,"end":1764.585,"sentiment":"neutral","sentiment_score":-0.12160741218498775}],"sentiment":"neutral","sentiment_score":-0.12160741218498775,"channel":0,"num_words":7,"start":1762.1649,"end":1764.585},{"sentences":[{"text":"This one is one nine two dot one six eight dot eight dot 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happens, but I can't then send it to you without hooking up to a hotspot after.","start":1878.0299,"end":1884.21,"sentiment":"neutral","sentiment_score":-0.24923458943764368},{"text":"Does that make sense?","start":1884.2699,"end":1885.1699,"sentiment":"neutral","sentiment_score":-0.08602389879524708}],"sentiment":"neutral","sentiment_score":-0.2195599184117534,"channel":1,"num_words":22,"start":1878.0299,"end":1885.1699},{"sentences":[{"text":"Okay.","start":1886.16,"end":1886.66,"sentiment":"neutral","sentiment_score":0.013776157051324844},{"text":"Is it possible for you to install a TeamViewer so that I can access your laptop 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app.","start":1921.9551,"end":1923.255,"sentiment":"neutral","sentiment_score":0.30484819039702415},{"text":"Mhmm.","start":1924.755,"end":1925.255,"sentiment":"neutral","sentiment_score":0.08700552582740784},{"text":"I'm going to email you as well regarding that one.","start":1925.3789,"end":1930.039,"sentiment":"neutral","sentiment_score":0.1100275281816721},{"text":"Okay.","start":1930.2589,"end":1930.7589,"sentiment":"neutral","sentiment_score":0.10610389709472656}],"sentiment":"neutral","sentiment_score":0.16487788387081204,"channel":0,"num_words":17,"start":1921.475,"end":1930.7589},{"sentences":[{"text":"Okay.","start":1930.305,"end":1930.805,"sentiment":"neutral","sentiment_score":0.10618045926094057}],"sentiment":"neutral","sentiment_score":0.10618045926094057,"channel":1,"num_words":1,"start":1930.305,"end":1930.805},{"sentences":[{"text":"Bye for now.","start":1930.9789,"end":1931.9589,"sentiment":"neutral","sentiment_score":0.11469892660776775}],"sentiment":"neutral","sentiment_score":0.11469892660776775,"channel":0,"num_words":3,"start":1930.9789,"end":1931.9589},{"sentences":[{"text":"Yep.","start":1931.825,"end":1932.325,"sentiment":"neutral","sentiment_score":0.21360109746456143}],"sentiment":"neutral","sentiment_score":0.21360109746456143,"channel":1,"num_words":1,"start":1931.825,"end":1932.325},{"sentences":[{"text":"Thank you.","start":1932.0989,"end":1932.919,"sentiment":"neutral","sentiment_score":0.32617998868227005}],"sentiment":"neutral","sentiment_score":0.32617998868227005,"channel":0,"num_words":2,"start":1932.0989,"end":1932.919}]},"summary":{"result":"success","short":"A representative from Airtel calls Ashley to check if she received an email about a login to her router and sends her a screenshot. They try to connect to the router but encounter issues, and the representative advises Ashley to try a different browser and search for TeamViewer. The agent also suggests connecting to another device and offers to send screenshots of the laptop to further investigate the issue. The agent suggests installing TeamViewer and offers to send a screenshot of the laptop to further investigate the issue."},"intents":{"segments":[{"text":"Just wanted to check-in. Have you received my response to You've the received email? what?","start_word":23,"end_word":37,"intents":[{"intent":"Check-in","confidence_score":0.6659932}]},{"text":"I'm not really sure You're using a laptop to log in to the router's interface. Right? why. Yeah.","start_word":71,"end_word":88,"intents":[{"intent":"Express confusion","confidence_score":0.010645389}]},{"text":"Is your laptop connected directly to the router? The one that we provided?","start_word":89,"end_word":101,"intents":[{"intent":"Inquire about connection","confidence_score":0.03182593}]},{"text":"I'll just refresh it real quick. One sec.","start_word":205,"end_word":212,"intents":[{"intent":"Refresh email","confidence_score":0.038467914}]},{"text":"page that you gave me or the on the router? On the router.","start_word":291,"end_word":303,"intents":[{"intent":"Provide instructions","confidence_score":0.07756085}]},{"text":"Can you just wait? Okay.","start_word":602,"end_word":606,"intents":[{"intent":"Provide assistance","confidence_score":0.0006537626}]},{"text":"w a m one?","start_word":911,"end_word":914,"intents":[{"intent":"Connect wifi","confidence_score":0.008205271}]},{"text":"now, but it's not coming up in the Ethernet tab if that's supposed to Sorry?","start_word":933,"end_word":947,"intents":[{"intent":"Fix ethernet tab issue","confidence_score":0.031946402}]},{"text":"Let me just check on their end. Because you're supposed to be able to access this one Mhmm. as long as you're connected to the router's interface. So I don't know what's causing the issue that you're unable to enter it. Yes.","start_word":1330,"end_word":1371,"intents":[{"intent":"Fix laptop access issue","confidence_score":0.28901243}]}]},"sentiments":{"segments":[{"text":"Hello? Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.09112253785133362},{"text":"Good afternoon. This is Maureen again from Airtel.","start_word":2,"end_word":9,"sentiment":"positive","sentiment_score":0.3908795118331909},{"text":"Am Oh, I speaking how are you with doing, Ashley? man? Yeah. Yeah. Just wanted to check-in. Have you received my response to You've the received email? what? Sorry. I respond to the pictures you just sent me. Have you received Oh, it? yeah. I've got the thing, your Mhmm. email about the login to the router. Nothing's Mhmm. still working. I'm not really sure You're using a laptop to log in to the router's interface. Right? why. Yeah. Is your laptop connected directly to the router? The one that we provided? No. It is connected via wireless. Yes. Yes. Well, it's not connected because I can't get onto the actual Wi Fi from the router because it doesn't like, it's green, but the password to connect to it doesn't work. Well, there is no password to connect to it. Okay. So for the password hang on. Let me just check on your end. I'm going to send you a message right now. Can you try this password, please? To the router? Yep. Yeah. Mhmm. There you go. Please try to use this password. Did you send it on the email? Yeah. Email. Yes. Okay. I'll just refresh it real quick. One sec. It it says that it's connected, but there's just no Internet. That's all. Yeah. That's all good because we're going to check if the credentials match what's on their system. Okay. Let's try to log in now. Open a browser on your laptop. Yep. Yeah. Then type Just in the default IP Yep. that you can see at the back underneath your router, the one nine two dot one six eight dot eight dot On the instruction one. page that you gave me or the on the router? On the router. On the router? Okay.","start_word":10,"end_word":307,"sentiment":"neutral","sentiment_score":-0.032270561903715134},{"text":"It's just coming up with the trouble shoot thing again. You're not connected to the Internet.","start_word":308,"end_word":323,"sentiment":"negative","sentiment_score":-0.43082213401794434},{"text":"Okay. But you said you you are already connected, right, even though it has no Internet connection yet? Yeah. It says it says I've got no Internet, but it's connected to the Airtel Australia, like Wi Yeah. Fi. Mhmm. You should be able to access this as long as you're connected to the router's Wi Fi.","start_word":324,"end_word":379,"sentiment":"neutral","sentiment_score":-0.044500935822725296},{"text":"Maybe the IP address you entered is incorrect.","start_word":380,"end_word":387,"sentiment":"negative","sentiment_score":-0.3552078604698181},{"text":"Can you double check? Should Yes. copy as it is. Are you using a Safari for the browser? Or Yeah. Google? Just Microsoft Edge. Like, just Okay. just a normal browser. Mhmm. Yeah.","start_word":388,"end_word":420,"sentiment":"neutral","sentiment_score":-0.04078271239995957},{"text":"It just doesn't it can't reach this page.","start_word":421,"end_word":428,"sentiment":"negative","sentiment_score":-0.35220199823379517},{"text":"It yeah. Just I'm Mhmm. not really sure. Can you send me a screenshot, please? Yeah. Yeah. Okay. Do you have a TeamViewer on your laptop? Hello? What was that? Sorry. TeamViewer. Yeah. How do I check that? Application. Just search TeamViewer. I don't think Okay. so. I don't think so. Are you connected to the 2.4 G or five Two point four, I think. G? Yeah. Okay. 2.4. Can we try to connect it to the 5 g? Then Yeah. Yeah. let's try to access the router's interface again. That same password? Yeah. Same password. Then if it still doesn't work, let me kindly send me a screenshot of the browser. Mhmm. Okay. I just sent the the screenshots of both both things that come up when I try to search it up Mhmm. Okay. should get sent through. Do you have other browser like Google? I could did you want me to search it through Google? Yeah. Okay.","start_word":429,"end_word":588,"sentiment":"neutral","sentiment_score":-0.024148494005203247},{"text":"Image shines on Google.","start_word":589,"end_word":592,"sentiment":"positive","sentiment_score":0.37161368131637573},{"text":"Right. Okay. Yeah.","start_word":593,"end_word":595,"sentiment":"neutral","sentiment_score":0.2753828763961792},{"text":"Good. That's just doing something.","start_word":596,"end_word":600,"sentiment":"positive","sentiment_score":0.38561269640922546},{"text":"Okay. Can you just wait? Okay. Hey, Marie.","start_word":601,"end_word":608,"sentiment":"neutral","sentiment_score":0.08750743418931961},{"text":"It's just come up with the same thing about it can't reach this page or it's like unreachable, like the same one that I sent you before on the email.","start_word":609,"end_word":638,"sentiment":"negative","sentiment_score":-0.6970385909080505},{"text":"Mhmm. Okay. But you're still connected with the Wi Fi. Right? On my The laptop. Ernie's job. Not at the moment on my laptop because I needed to get on to Google using my phone hotspot. Okay. I think that's the reason why because you need to be connected to the router router's No. I Wi was Fi. before, but you said to go on to Google, which I need Internet for. Can we try entering it on Google while connected to the router? Router's Wi Fi. Okay. Yeah. Because first, to access it, you need to be connected to the router. You should be able to search the default Good. But if I connect to the Airtel Wi Fi, I can't get on to IP. Google because it's like, you need Internet to go on to Google. You cannot type in at the address bar? No. Because Google, you need Internet to go on to. You you can't go on to Google without Internet.","start_word":639,"end_word":803,"sentiment":"neutral","sentiment_score":-0.1283472329378128},{"text":"I can search the hot the the address bar in the address bar of just Microsoft Edge, but it just comes up with unreachable because I don't have Internet. Because the Wi Fi doesn't is not connected.","start_word":804,"end_word":840,"sentiment":"negative","sentiment_score":-0.3411131799221039},{"text":"Do you have a LAN cable that you can connect the router directly to the laptop? Yes. Give me a sec. Yeah. Can we try to use that one instead of wireless? Yeah. Yeah. Okay. So are you wanting the Internet cable the Ethernet cable to go straight from the router you've provided to my laptop? Or Yeah. The router that we From provided. the the WAN port, the Mhmm. w a m one? Node LAN port. L Yes. So a just n, the port. yep. Alright. It's Yes. connected Yes. now, but it's not coming up in the Ethernet tab if that's supposed to Sorry? It's not. happen. Yeah. So the Ethernet tab in when you go to hook up the Ethernet wire, it says there's nothing connected because it's got no Internet. Where did you connect the cable at the router? Is it at the LAN Just one? into One? one of the LAN ports out of the four of those. I just put it in the first one. Yeah. Then the other end is at the laptop. Yep. And is your laptop detecting the cable or not? No. Is there other device that we can use other than your laptop? In the house with the Ethernet cable? No. It's just my laptop. Okay. How about your phone? Can we try it on your The phone? Ethernet No. Accessing the cable? router's interface via browser. Yeah. Yeah. Let's try to connect your phone to the router router's Okay. Wi Fi. Yeah. Did you want the Then five open g or a 2.4? browser. Either of the two. Let's Okay. just connect it first.","start_word":841,"end_word":1115,"sentiment":"neutral","sentiment_score":-0.04121067538180134},{"text":"The page just won't load.","start_word":1116,"end_word":1120,"sentiment":"negative","sentiment_score":-0.37048882246017456},{"text":"Sorry? The I've hooked on to the 2.4 gig, but there's just no when I go to put in the the address into Safari, just nothing loads.","start_word":1121,"end_word":1147,"sentiment":"neutral","sentiment_score":-0.27936574816703796},{"text":"It just says Safari couldn't open the page.","start_word":1148,"end_word":1155,"sentiment":"negative","sentiment_score":-0.4126613438129425},{"text":"May I know what is the IP address you're entering? One nine two dot one six eight dot one dot one. No. It should be the default IP at the back of your router. Okay. No. I think that's the I think that's the issue. Can we try to enter it on your back to your laptop I tried that on my laptop again? as well as the other one. You told me to do that before. The one nine two dot one six eight dot eight dot one? Yeah. You told me to try that one as well on my laptop Okay.","start_word":1156,"end_word":1258,"sentiment":"neutral","sentiment_score":-0.10125159472227097},{"text":"I thought you're entering the incorrect IP before.","start_word":1259,"end_word":1266,"sentiment":"negative","sentiment_score":-0.41037777066230774},{"text":"address. No. Because, yeah, when we're on the laptop, you said to try the one dot one and then after that you said try one dot eight. The same thing's happening.","start_word":1267,"end_word":1297,"sentiment":"neutral","sentiment_score":-0.11641675810660083},{"text":"It just says Safari could it couldn't open the page.","start_word":1298,"end_word":1307,"sentiment":"negative","sentiment_score":-0.38519516587257385},{"text":"Can you dictate the IP address again? This one is one nine two dot one six eight dot eight dot one. Okay. Let me just check on their end. Because you're supposed to be able to access this one Mhmm. as long as you're connected to the router's interface.","start_word":1308,"end_word":1356,"sentiment":"neutral","sentiment_score":-0.07921944558620453},{"text":"So I don't know what's causing the issue that you're unable to enter it.","start_word":1357,"end_word":1370,"sentiment":"negative","sentiment_score":-0.3853727579116822},{"text":"Yes. I'll forward this to our back end team to further check. Is it okay if you send me a full screenshot again of your laptop trying to access the, yeah, default So it's IP just the same three that's the printed? same three Oh, yeah. Trying the default IP one nine photos? two dot one six eight dot eight dot one. Then send me a full screenshot, please. Okay. Yeah. Yeah. Please try to access it connected to the router's Wi Fi still. Okay. Because it will not work if you're going to use the hotspot or other Internet. Should be the router's Wi Fi I network. I won't be able to send you the screenshot then. Like, I I the Mhmm. screenshot Mhmm. of what happens, but I can't then send it to you without hooking up to a hotspot after. Does that make sense? Okay. Is it possible for you to install a TeamViewer so that I can access your laptop remotely? Yeah. Yeah. I'll try that now. Yeah. Then let me know once the TeamViewer is installed. Okay. Yeah. I'm going to send you an instruction on or do you know already how to use the TeamViewer? Yes. I do not. But do you just download it off, like, Microsoft Edge or is it in your apps or something? Yeah. It's on your app. Mhmm. I'm going to email you as well regarding that one. Okay. Okay. Bye for now. Yep.","start_word":1371,"end_word":1615,"sentiment":"neutral","sentiment_score":-0.00896895351458569},{"text":"Thank you.","start_word":1616,"end_word":1617,"sentiment":"positive","sentiment_score":0.7358074188232422}],"average":{"sentiment":"neutral","sentiment_score":-0.07697676278494454}}}}