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Damian speaking. Yes. He's not at the office today. Can I ask who is calling?\n\nOh, alright. Can you call back on Monday? Usually, he should be there at, like, from 8AM on Monday. Yeah? Thank you.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"James, this is electronic design.","start":0.56,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.004733500489965081},{"text":"Damian speaking.","start":1.8399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.006289173616096377},{"text":"Yes.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":-0.025127248838543892},{"text":"He's not at the office today.","start":9.44,"end":10.98,"sentiment":"neutral","sentiment_score":-0.09613602794706821},{"text":"Can I ask who is calling?","start":11.36,"end":12.74,"sentiment":"neutral","sentiment_score":-0.06405364287396272}],"sentiment":"neutral","sentiment_score":-0.047500971204135566,"num_words":20,"start":0.56,"end":12.74},{"sentences":[{"text":"Oh, alright.","start":26.765,"end":27.325,"sentiment":"neutral","sentiment_score":0.010490487329661846},{"text":"Can you call back on Monday?","start":27.325,"end":28.625,"sentiment":"neutral","sentiment_score":0.007867661149551472},{"text":"Usually, he should be there at, like, from 8AM on Monday.","start":35.78,"end":39.48,"sentiment":"neutral","sentiment_score":0.013282542878931219},{"text":"Yeah?","start":44.120937,"end":44.280937,"sentiment":"positive","sentiment_score":0.3916972279548645},{"text":"Thank you.","start":44.280937,"end":44.84094,"sentiment":"positive","sentiment_score":0.5250784456729889}],"sentiment":"neutral","sentiment_score":0.07527950147844174,"num_words":22,"start":26.765,"end":44.84094},{"sentences":[{"text":"Thank you.","start":44.84094,"end":45.56094,"sentiment":"positive","sentiment_score":0.49638673663139343},{"text":"Bye.","start":45.56094,"end":46.06094,"sentiment":"neutral","sentiment_score":0.19093471765518188}],"sentiment":"positive","sentiment_score":0.39456939697265625,"num_words":3,"start":44.84094,"end":46.06094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: James, this is electronic design. Damian speaking.\n\nChannel 0: Oh, hi. Yes, Damon. I'm trying to get a hold of George.\n\nChannel 1: Yes. He's not at the office today. Can I ask who is calling?\n\nChannel 0: Oh, he's not there. I'm from Vigilance AI, and we have actually spoken to George before. And we're just trying to get a hold of him for a follow-up regarding cybersecurity.\n\nChannel 1: Oh, alright. Can you call back on Monday?\n\nChannel 0: Alright. I hope what time does she usually come at the the office?\n\nChannel 1: Usually, he should be there at, like, from 8AM on Monday.\n\nChannel 0: Oh, gotcha. Alright. Well, Jade, I appreciate the info. You have a great day, mate.\n\nChannel 1: Yeah?\n\nChannel 0: Take\n\nChannel 1: Thank\n\nChannel 0: care.\n\nChannel 1: you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"James, this is electronic design.","start":0.56,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.004733500489965081},{"text":"Damian speaking.","start":1.8399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.006289173616096377}],"sentiment":"neutral","sentiment_score":0.0051779785260025945,"channel":1,"num_words":7,"start":0.56,"end":2.6599998},{"sentences":[{"text":"Oh, hi.","start":3.76,"end":4.24,"sentiment":"neutral","sentiment_score":0.02046451810747385},{"text":"Yes, Damon.","start":4.24,"end":5.38,"sentiment":"neutral","sentiment_score":0.04326692968606949},{"text":"I'm trying to get a hold of George.","start":5.52,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.005218957201577723}],"sentiment":"neutral","sentiment_score":0.014101212766642371,"channel":0,"num_words":12,"start":3.76,"end":7.7799997},{"sentences":[{"text":"Yes.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":-0.025127248838543892},{"text":"He's not at the office today.","start":9.44,"end":10.98,"sentiment":"neutral","sentiment_score":-0.09613602794706821},{"text":"Can I ask who is calling?","start":11.36,"end":12.74,"sentiment":"neutral","sentiment_score":-0.06405364287396272}],"sentiment":"neutral","sentiment_score":-0.07586655952036381,"channel":1,"num_words":13,"start":8.72,"end":12.74},{"sentences":[{"text":"Oh, he's not there.","start":14.065,"end":15.525,"sentiment":"neutral","sentiment_score":-0.13853874430060387},{"text":"I'm from Vigilance AI, and we have actually spoken to George before.","start":15.665,"end":20.005,"sentiment":"neutral","sentiment_score":-0.042234968238820635},{"text":"And we're just trying to get a hold of him for a follow-up regarding cybersecurity.","start":20.625,"end":25.125,"sentiment":"neutral","sentiment_score":-0.043144363164901736}],"sentiment":"neutral","sentiment_score":-0.055101291727154486,"channel":0,"num_words":31,"start":14.065,"end":25.125},{"sentences":[{"text":"Oh, alright.","start":26.765,"end":27.325,"sentiment":"neutral","sentiment_score":0.010490487329661846},{"text":"Can you call back on Monday?","start":27.325,"end":28.625,"sentiment":"neutral","sentiment_score":0.007867661149551472}],"sentiment":"neutral","sentiment_score":0.008523367694579065,"channel":1,"num_words":8,"start":26.765,"end":28.625},{"sentences":[{"text":"Alright.","start":30.03,"end":30.53,"sentiment":"neutral","sentiment_score":0.029176082462072372},{"text":"I hope what time does she usually come at the the office?","start":31.07,"end":34.45,"sentiment":"neutral","sentiment_score":0.009457521761457125}],"sentiment":"neutral","sentiment_score":0.010974334123042913,"channel":0,"num_words":13,"start":30.03,"end":34.45},{"sentences":[{"text":"Usually, he should be there at, like, from 8AM on Monday.","start":35.78,"end":39.48,"sentiment":"neutral","sentiment_score":0.013282542878931219}],"sentiment":"neutral","sentiment_score":0.013282542878931219,"channel":1,"num_words":11,"start":35.78,"end":39.48},{"sentences":[{"text":"Oh, gotcha.","start":39.47,"end":40.13,"sentiment":"neutral","sentiment_score":0.129590954631567},{"text":"Alright.","start":40.780876,"end":41.180874,"sentiment":"neutral","sentiment_score":0.2428874671459198},{"text":"Well, Jade, I appreciate the info.","start":41.180874,"end":43.100876,"sentiment":"positive","sentiment_score":0.5978544801473618},{"text":"You have a great day, mate.","start":43.100876,"end":44.140873,"sentiment":"positive","sentiment_score":0.7279658714930216}],"sentiment":"positive","sentiment_score":0.5637994324167569,"channel":0,"num_words":15,"start":39.47,"end":44.140873},{"sentences":[{"text":"Yeah?","start":44.120937,"end":44.280937,"sentiment":"positive","sentiment_score":0.3916972279548645}],"sentiment":"positive","sentiment_score":0.3916972279548645,"channel":1,"num_words":1,"start":44.120937,"end":44.280937},{"sentences":[{"text":"Take","start":44.140873,"end":44.380875,"sentiment":"positive","sentiment_score":0.44478103518486023}],"sentiment":"positive","sentiment_score":0.44478103518486023,"channel":0,"num_words":1,"start":44.140873,"end":44.380875},{"sentences":[{"text":"Thank","start":44.280937,"end":44.600937,"sentiment":"positive","sentiment_score":0.6658697128295898}],"sentiment":"positive","sentiment_score":0.6658697128295898,"channel":1,"num_words":1,"start":44.280937,"end":44.600937},{"sentences":[{"text":"care.","start":44.380875,"end":44.880875,"sentiment":"positive","sentiment_score":0.5610102415084839}],"sentiment":"positive","sentiment_score":0.5610102415084839,"channel":0,"num_words":1,"start":44.380875,"end":44.880875},{"sentences":[{"text":"you.","start":44.600937,"end":44.84094,"sentiment":"positive","sentiment_score":0.38428717851638794},{"text":"Thank you.","start":44.84094,"end":45.56094,"sentiment":"positive","sentiment_score":0.49638673663139343},{"text":"Bye.","start":45.56094,"end":46.06094,"sentiment":"neutral","sentiment_score":0.19093471765518188}],"sentiment":"positive","sentiment_score":0.3919988423585892,"channel":1,"num_words":4,"start":44.600937,"end":46.06094}]},"summary":{"result":"success","short":"The customer is trying to get in touch with George fromigram AI, but he is not at the office. The customer asks the agent to call back on Monday to follow up on cybersecurity. The agent thanks the customer for the information and asks them to call back on Monday when George is available."},"intents":{"segments":[{"text":"I'm trying to get a hold of George. Yes.","start_word":11,"end_word":19,"intents":[{"intent":"Contact george","confidence_score":0.106437035}]},{"text":"I'm from Vigilance AI, and we have actually spoken to George before. And we're just trying to get a hold of him for a follow-up regarding cybersecurity. Oh, alright.","start_word":36,"end_word":64,"intents":[{"intent":"Schedule cybersecurity follow-up","confidence_score":0.44493845}]}]},"sentiments":{"segments":[{"text":"James, this is electronic design. Damian speaking. Oh, hi. Yes, Damon. I'm trying to get a hold of George. Yes. He's not at the office today. Can I ask who is calling? Oh, he's not there. I'm from Vigilance AI, and we have actually spoken to George before. And we're just trying to get a hold of him for a follow-up regarding cybersecurity. Oh, alright. Can you call back on Monday? Alright. I hope what time does she usually come at the the office? Usually, he should be there at, like, from 8AM on Monday. Oh, gotcha. Alright.","start_word":0,"end_word":97,"sentiment":"neutral","sentiment_score":-0.012298468500375748},{"text":"Well, Jade, I appreciate the info. You have a great day, mate. Yeah? Take Thank care. you. Thank you.","start_word":98,"end_word":116,"sentiment":"positive","sentiment_score":0.587201714515686},{"text":"Bye.","start_word":117,"end_word":117,"sentiment":"neutral","sentiment_score":0.2540215253829956}],"average":{"sentiment":"neutral","sentiment_score":0.09135643046169994}}}}