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This is David from. How can I help? No. This is the customer support line from Anuradha.\n\nNo. You can resend by email. Yeah. If you wanna resend, you have to resend via email because this is only the customer support line. Unfortunately, we are not allowed to provide a anyone's email address from the internal contact.\n\nYou just have to either email it to us to to store our support email, and then we transfer it inside. Yeah. Sure. So the our email is support@anserrata.com. Yeah.\n\nNo worries. You too. 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This is David from. How can I help?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Is this Andrew the CTO of Enserada?\n\nChannel 1: No. This is the customer support line from Anuradha.\n\nChannel 0: Oh, because I was trying to get ahold of Andrew\n\nChannel 1: No. You can\n\nChannel 0: regarding\n\nChannel 1: resend\n\nChannel 0: cybersecurity.\n\nChannel 1: by email. Yeah. If you wanna resend, you have to resend via email because this is only the customer support line.\n\nChannel 0: Oh, I see. I'm sorry. By chance, do you guys have this email that I can send our information to?\n\nChannel 1: Unfortunately, we are not allowed to provide a anyone's email address from the internal contact. You just have to either email it to us to to store our support email, and then we transfer it\n\nChannel 0: Oh, yeah. If you could please provide me the customer support email so that you can transfer it to Andrew.\n\nChannel 1: inside. Yeah. Sure. 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to?","start":50.954998,"end":56.655,"sentiment":"neutral","sentiment_score":-0.013077253103256225}],"sentiment":"neutral","sentiment_score":-0.015363555960357189,"channel":0,"num_words":20,"start":48.875,"end":56.655},{"sentences":[{"text":"Unfortunately, we are not allowed to provide a anyone's email address from the internal contact.","start":57.21,"end":64.65,"sentiment":"negative","sentiment_score":-0.35747132698694867},{"text":"You just have to either email it to us to to store our support email, and then we transfer it","start":64.65,"end":71.235,"sentiment":"neutral","sentiment_score":-0.23468086794018744}],"sentiment":"neutral","sentiment_score":-0.2873053503887994,"channel":1,"num_words":35,"start":57.21,"end":71.235},{"sentences":[{"text":"Oh, yeah.","start":73.435,"end":73.915,"sentiment":"neutral","sentiment_score":-0.039723098278045654},{"text":"If you could please provide me the customer support email so that you can transfer it to Andrew.","start":73.915,"end":80.895,"sentiment":"neutral","sentiment_score":-0.042109870765772134}],"sentiment":"neutral","sentiment_score":-0.041871193516999486,"channel":0,"num_words":20,"start":73.435,"end":80.895},{"sentences":[{"text":"inside.","start":81.475,"end":81.875,"sentiment":"neutral","sentiment_score":-0.01730809360742569},{"text":"Yeah.","start":81.875,"end":82.195,"sentiment":"neutral","sentiment_score":0.016362685710191727},{"text":"Sure.","start":82.195,"end":82.595,"sentiment":"neutral","sentiment_score":0.03240774944424629},{"text":"So the our email is support@anserrata.com.","start":82.595,"end":85.815,"sentiment":"neutral","sentiment_score":0.02073600081106027}],"sentiment":"neutral","sentiment_score":0.01731981626815266,"channel":1,"num_words":9,"start":81.475,"end":85.815},{"sentences":[{"text":"Email support@enserrada.com?","start":88.84,"end":92.299995,"sentiment":"neutral","sentiment_score":0.005190158961340785}],"sentiment":"neutral","sentiment_score":0.005190158961340785,"channel":0,"num_words":2,"start":88.84,"end":92.299995},{"sentences":[{"text":"Yeah.","start":93.06,"end":93.56,"sentiment":"neutral","sentiment_score":0.04877135157585144}],"sentiment":"neutral","sentiment_score":0.04877135157585144,"channel":1,"num_words":1,"start":93.06,"end":93.56},{"sentences":[{"text":"Okay.","start":96.89094,"end":97.21094,"sentiment":"neutral","sentiment_score":0.12325252592563628},{"text":"Well, thank you then.","start":97.21094,"end":98.59094,"sentiment":"positive","sentiment_score":0.46621444821357727},{"text":"You have a great day.","start":98.65094,"end":99.79094,"sentiment":"positive","sentiment_score":0.6234778761863708}],"sentiment":"positive","sentiment_score":0.51054996997118,"channel":0,"num_words":10,"start":96.89094,"end":99.79094},{"sentences":[{"text":"No worries.","start":100.259995,"end":100.899994,"sentiment":"neutral","sentiment_score":0.22030390799045563},{"text":"You too.","start":100.899994,"end":101.46,"sentiment":"neutral","sentiment_score":0.16635900735855103},{"text":"Bye.","start":101.46,"end":101.90094,"sentiment":"neutral","sentiment_score":0.08103615045547485}],"sentiment":"neutral","sentiment_score":0.17087239623069764,"channel":1,"num_words":5,"start":100.259995,"end":101.90094}]},"summary":{"result":"success","short":"The customer support line at Anuradha is trying to reach Andrew No, but the representative at Enserada explains that they cannot provide an email address for internal contacts and instead transfer calls to the customer support line. The representative provides the customer support email address and the call ends politely."},"intents":{"segments":[{"text":"If you could please provide me the customer support email so that you can transfer it to Andrew. inside. Yeah.","start_word":127,"end_word":146,"intents":[{"intent":"Transfer to andrew","confidence_score":0.0060184267}]}]},"sentiments":{"segments":[{"text":"Hello. This is David from. How can I help? Oh, hi. This is Andrew from Vigilance AI. Is this Andrew the CTO of Enserada? No. This is the customer support line from Anuradha. Oh, because I was trying to get ahold of Andrew No. You can regarding resend cybersecurity. by email. Yeah. If you wanna resend, you have to resend via email because this is only the customer support line. Oh, I see. I'm sorry. By chance, do you guys have this email that I can send our information to?","start_word":0,"end_word":89,"sentiment":"neutral","sentiment_score":-0.01087609026581049},{"text":"Unfortunately, we are not allowed to provide a anyone's email address from the internal contact.","start_word":90,"end_word":104,"sentiment":"negative","sentiment_score":-0.3553767800331116},{"text":"You just have to either email it to us to to store our support email, and then we transfer it Oh, yeah. If you could please provide me the customer support email so that you can transfer it to Andrew. inside. Yeah. Sure. So the our email is support@anserrata.com. Email support@enserrada.com? Yeah. Okay.","start_word":105,"end_word":157,"sentiment":"neutral","sentiment_score":-0.06788471341133118},{"text":"Well, thank you then. You have a great day.","start_word":158,"end_word":166,"sentiment":"positive","sentiment_score":0.5368102788925171},{"text":"No worries. You too. Bye.","start_word":167,"end_word":171,"sentiment":"neutral","sentiment_score":0.16544204950332642}],"average":{"sentiment":"neutral","sentiment_score":-0.02100558543768455}}}}