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Hello. Good afternoon, Damien. Yes. Hi, Damien?\n\nHello? Yeah. Sorry. Damian, good day. This is Mary calling from Vigilance AI.\n\nI hope you're doing well. Sorry. Like what I've said, this is Mary calling from Vigilance AI. We are a cybersecurity company that runs an Oh, sorry for inconvenience because this is the first time that I speak with you. Mhmm.\n\nMhmm. Mhmm. I see. I understand. Okay.\n\nIf in that case, I'll make a note of it. So we do apologize for any inconvenience. 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Good afternoon. Mhmm. Yeah. I'm sorry.\n\nI didn't understand. What did you say? Can I stop you right there for a minute? Alright. For some reason, I keep getting calls about other security company.\n\nWhy am I an engineer in a cancer clinic? Why am I getting these? Yep. I've got multiple calls from your organization, and I've told them multiple times. This is obviously a wrong number.\n\nOkay. 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Good afternoon, Damien.\n\nChannel 1: Good afternoon.\n\nChannel 0: Yes. Hi, Damien?\n\nChannel 1: Mhmm.\n\nChannel 0: Hello? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Sorry. Damian, good day. This is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: I'm sorry. I didn't understand. What did you say?\n\nChannel 0: Sorry. Like what I've said, this is Mary calling from Vigilance AI. We are a cybersecurity company that runs\n\nChannel 1: Can\n\nChannel 0: an\n\nChannel 1: I stop you right there for a minute? Alright. For some reason, I keep getting calls about other security company. Why am I an engineer in a cancer clinic? Why am I getting these?\n\nChannel 0: Oh, sorry for inconvenience because this is the first time that I speak with you.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: I've got multiple calls from your organization, and I've told them\n\nChannel 0: Mhmm.\n\nChannel 1: multiple times. This is obviously a wrong number.\n\nChannel 0: Mhmm. I see. I understand. Okay. If in that case, I'll make a note of it.\n\nSo we do apologize for any inconvenience.\n\nChannel 1: Okay. Goodbye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.006006575655192137}],"sentiment":"neutral","sentiment_score":0.006006575655192137,"channel":0,"num_words":1,"start":2.6399999,"end":3.1399999},{"sentences":[{"text":"Hello?","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.016247808933258057}],"sentiment":"neutral","sentiment_score":0.016247808933258057,"channel":1,"num_words":1,"start":4.08,"end":4.58},{"sentences":[{"text":"Hello.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.0772203803062439},{"text":"Good afternoon, Damien.","start":4.48,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2948892116546631}],"sentiment":"neutral","sentiment_score":0.2404720038175583,"channel":0,"num_words":4,"start":4.16,"end":5.7799997},{"sentences":[{"text":"Good 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runs","start":30.9,"end":34.68,"sentiment":"neutral","sentiment_score":-0.03598962404898235}],"sentiment":"neutral","sentiment_score":-0.05382400398191653,"channel":0,"num_words":19,"start":25.14,"end":34.68},{"sentences":[{"text":"Can","start":34.75,"end":34.989998,"sentiment":"neutral","sentiment_score":-0.07982590049505234}],"sentiment":"neutral","sentiment_score":-0.07982590049505234,"channel":1,"num_words":1,"start":34.75,"end":34.989998},{"sentences":[{"text":"an","start":34.82,"end":35.32,"sentiment":"neutral","sentiment_score":-0.08766935765743256}],"sentiment":"neutral","sentiment_score":-0.08766935765743256,"channel":0,"num_words":1,"start":34.82,"end":35.32},{"sentences":[{"text":"I stop you right there for a minute?","start":34.989998,"end":36.67,"sentiment":"neutral","sentiment_score":-0.12773942947387695},{"text":"Alright.","start":36.67,"end":37.17,"sentiment":"neutral","sentiment_score":-0.09107621759176254},{"text":"For some reason, I keep getting calls about other security company.","start":37.63,"end":41.745,"sentiment":"neutral","sentiment_score":-0.2725410908460617},{"text":"Why am I an engineer in a cancer clinic?","start":41.745,"end":43.745,"sentiment":"neutral","sentiment_score":-0.25394130415386623},{"text":"Why am I getting these?","start":43.745,"end":44.965,"sentiment":"neutral","sentiment_score":-0.23987904489040374}],"sentiment":"neutral","sentiment_score":-0.22340619454489036,"channel":1,"num_words":34,"start":34.989998,"end":44.965},{"sentences":[{"text":"Oh, sorry for inconvenience because this is the first time that I speak with you.","start":46.254997,"end":51.235,"sentiment":"neutral","sentiment_score":-0.3218487898508708}],"sentiment":"neutral","sentiment_score":-0.3218487898508708,"channel":0,"num_words":15,"start":46.254997,"end":51.235},{"sentences":[{"text":"Yep.","start":51.665,"end":52.165,"sentiment":"neutral","sentiment_score":-0.044266074895858765}],"sentiment":"neutral","sentiment_score":-0.044266074895858765,"channel":1,"num_words":1,"start":51.665,"end":52.165},{"sentences":[{"text":"Mhmm.","start":52.895,"end":53.395,"sentiment":"neutral","sentiment_score":-0.06825041025876999}],"sentiment":"neutral","sentiment_score":-0.06825041025876999,"channel":0,"num_words":1,"start":52.895,"end":53.395},{"sentences":[{"text":"I've got multiple calls from your organization, and I've told them","start":53.905,"end":57.41,"sentiment":"neutral","sentiment_score":-0.21184164556589993}],"sentiment":"neutral","sentiment_score":-0.21184164556589993,"channel":1,"num_words":11,"start":53.905,"end":57.41},{"sentences":[{"text":"Mhmm.","start":57.359997,"end":57.859997,"sentiment":"neutral","sentiment_score":-0.17736998200416565}],"sentiment":"neutral","sentiment_score":-0.17736998200416565,"channel":0,"num_words":1,"start":57.359997,"end":57.859997},{"sentences":[{"text":"multiple times.","start":57.41,"end":58.39,"sentiment":"neutral","sentiment_score":-0.25396735966205597},{"text":"This is obviously a wrong number.","start":60.13,"end":61.59,"sentiment":"negative","sentiment_score":-0.5298678527275721}],"sentiment":"negative","sentiment_score":-0.4608927294611931,"channel":1,"num_words":8,"start":57.41,"end":61.59},{"sentences":[{"text":"Mhmm.","start":62.239998,"end":62.48,"sentiment":"neutral","sentiment_score":-0.0904308706521988},{"text":"I see.","start":62.48,"end":63.199997,"sentiment":"neutral","sentiment_score":-0.07401223108172417},{"text":"I understand.","start":63.199997,"end":63.859997,"sentiment":"neutral","sentiment_score":-0.05711766518652439},{"text":"Okay.","start":64.56,"end":65.06,"sentiment":"neutral","sentiment_score":-0.01162940263748169},{"text":"If in that case, I'll make a note of it.","start":65.119995,"end":67.2,"sentiment":"neutral","sentiment_score":-0.017195650562644004}],"sentiment":"neutral","sentiment_score":-0.0335172857157886,"channel":0,"num_words":16,"start":62.239998,"end":67.2},{"sentences":[{"text":"So we do apologize for any inconvenience.","start":67.2,"end":69.619995,"sentiment":"neutral","sentiment_score":-0.17732313807521546}],"sentiment":"neutral","sentiment_score":-0.17732313807521546,"channel":0,"num_words":7,"start":67.2,"end":69.619995},{"sentences":[{"text":"Okay.","start":71.89,"end":72.12294,"sentiment":"neutral","sentiment_score":0.054322145879268646},{"text":"Goodbye.","start":72.76294,"end":73.26294,"sentiment":"neutral","sentiment_score":0.0530957393348217}],"sentiment":"neutral","sentiment_score":0.053708942607045174,"channel":1,"num_words":2,"start":71.89,"end":73.26294},{"sentences":[{"text":"Thank you.","start":73.15294,"end":73.89294,"sentiment":"neutral","sentiment_score":0.2360597550868988}],"sentiment":"neutral","sentiment_score":0.2360597550868988,"channel":0,"num_words":2,"start":73.15294,"end":73.89294}]},"summary":{"result":"success","short":"A representative from an cybersecurity company called Damien, who answered the phone. The representative introduces themselves and apologizes for any miscommunication. Damien explains that they have multiple calls from the company and believes it is a wrong number. The representative apologizes again and ends the call."},"intents":{"segments":[{"text":"I've got multiple calls from your organization, and I've told them Mhmm. multiple times. This is obviously a wrong number. Mhmm.","start_word":112,"end_word":132,"intents":[{"intent":"Clarify communication","confidence_score":0.036796004}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello. Good afternoon, Damien. Good afternoon. Yes. Hi, Damien? Mhmm. Hello? Yeah. Yeah. Sorry. Damian, good day. This is Mary calling from Vigilance AI.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.17701075971126556},{"text":"I hope you're doing well.","start_word":26,"end_word":30,"sentiment":"positive","sentiment_score":0.39293116331100464},{"text":"I'm sorry. I didn't understand. What did you say? Sorry. Like what I've said, this is Mary calling from Vigilance AI. We are a cybersecurity company that runs Can an I stop you right there for a minute? Alright. For some reason, I keep getting calls about other security company. Why am I an engineer in a cancer clinic? Why am I getting these? Oh, sorry for inconvenience because this is the first time that I speak with you. Yep. Mhmm. I've got multiple calls from your organization, and I've told them Mhmm. multiple times.","start_word":31,"end_word":125,"sentiment":"neutral","sentiment_score":-0.1853627562522888},{"text":"This is obviously a wrong number.","start_word":126,"end_word":131,"sentiment":"negative","sentiment_score":-0.5247477889060974},{"text":"Mhmm. I see. I understand. Okay. If in that case, I'll make a note of it. So we do apologize for any inconvenience. Okay. Goodbye. Thank you.","start_word":132,"end_word":158,"sentiment":"neutral","sentiment_score":-0.03003992699086666}],"average":{"sentiment":"neutral","sentiment_score":-0.07571316154635682}}}}