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And the surname? Well, I don't see your name coming up here. Here it is. Okay. So your service is in inactive. It's it's been inactive. So you shouldn't have received any any reason why you decided to change service provider? Just curious. Oh, you moved to a different address. And we weren't able to help you out with that address? Okay. Got it. Got it. Well, look. Well, hang on. Let's have a look at something here. No. Just just just ignore it. Ignore the invoice. I'll because you came across to you came across to the accounts department, but the person that's in charge of this, she's not here at the moment. I'll I'll let her know, and I'll make sure that you don't receive any any invoice. But you shouldn't you should not have received any invoices at all. Then you got then you have to pay for it. That's it. No. I don't see I don't see I don't even see that invoice in your in your can you set can you forward that invoice to accounts at Airtel dot net dot a u? Yeah. That's why yeah. Yeah. Just forward it to accounts, a,cc,aunts@airtel.net.au. Yeah. No. Accounts. A, CCAUNTSAtAirtelDotNetDotAU. Yeah. Because it doesn't because you I mean, you haven't been with us for a couple of months now, so you should you you should not have received any invoices at all. Yeah. For yep. Yeah. There's a lot of apparently, Australia is one of the worst countries in the world when it comes to scam and stuff like that. So just gotta be really careful. Alright. Yeah. If you could send that, I'll have a look to it. But your account is showing me zero. So I could see zero on your account or even though it's been disabled. It has zero there. There's no 200 nothing. Otherwise, it'll even show there. So that is a bit fishy. So, yeah, just send it to the accounts at Airtel dot net dot a u, and we'll look into it. Because sometimes we get the federal police involved in stuff like this. Yeah. And that that that sounds like a scam. Claudia. Yeah. Yeah. Just send it send it to us because we have a we have a department. It's it's got a special name to it for fishing and frauds and all that, and it just goes directly to the Australian Federal Police, but it's not for your local police. It's all federal stuff. And we just label with them, and if they come out with something, they'll do it if they you know? So that will check everything from all the angles and see what's going on. You know what I mean? Yep. Alright. Alright. Thank you very much. Okay. Bye bye. 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afternoon. ATEL accounts. Yeah. What was the name on the account? Vorinda.\n\nV for victory, e for echo, r for Romeo, I for India oh, sorry. Oh, a for alpha. Yeah. What else? Mhmm.\n\nAnd the surname? Well, I don't see your name coming up here. Here it is. Okay. So your service is in inactive.\n\nIt's it's been inactive. So you shouldn't have received any any reason why you decided to change service provider? Just curious. Oh, you moved to a different address. And we weren't able to help you out with that address?\n\nOkay. Got it. Got it. Well, look. Well, hang on.\n\nLet's have a look at something here. No. Just just just ignore it. Ignore the invoice. I'll because you came across to you came across to the accounts department, but the person that's in charge of this, she's not here at the moment.\n\nI'll I'll let her know, and I'll make sure that you don't receive any any invoice. But you shouldn't you should not have received any invoices at all. Then you got then you have to pay for it. That's it. No.\n\nI don't see I don't see I don't even see that invoice in your in your can you set can you forward that invoice to accounts at Airtel dot net dot a u? Yeah. That's why yeah. Yeah. Just forward it to accounts, a,cc,aunts@airtel.net.au.\n\nYeah. No. Accounts. A, CCAUNTSAtAirtelDotNetDotAU. Yeah.\n\nBecause it doesn't because you I mean, you haven't been with us for a couple of months now, so you should you you should not have received any invoices at all. Yeah. For yep. Yeah. There's a lot of apparently, Australia is one of the worst countries in the world when it comes to scam and stuff like that.\n\nSo just gotta be really careful. Alright. Yeah. If you could send that, I'll have a look to it. But your account is showing me zero.\n\nSo I could see zero on your account or even though it's been disabled. It has zero there. There's no 200 nothing. Otherwise, it'll even show there. So that is a bit fishy.\n\nSo, yeah, just send it to the accounts at Airtel dot net dot a u, and we'll look into it. Because sometimes we get the federal police involved in stuff like this. Yeah. And that that that sounds like a scam. Claudia.\n\nYeah. Yeah. Just send it send it to us because we have a we have a department. It's it's got a special name to it for fishing and frauds and all that, and it just goes directly to the Australian Federal Police, but it's not for your local police. It's all federal stuff.\n\nAnd we just label with them, and if they come out with something, they'll do it if they you know? So that will check everything from all the angles and see what's going on. You know what I mean? Yep. Alright.\n\nAlright. Thank you very much. Okay. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.64,"sentiment":"neutral","sentiment_score":0.22470419108867645},{"text":"ATEL accounts.","start":0.64,"end":1.54,"sentiment":"neutral","sentiment_score":0.09311693161725998},{"text":"Yeah.","start":28.18,"end":28.5,"sentiment":"neutral","sentiment_score":0.003484293818473816},{"text":"What was the name on the account?","start":28.5,"end":30.36,"sentiment":"neutral","sentiment_score":0.004160229116678238},{"text":"Vorinda.","start":42.355003,"end":42.855003,"sentiment":"neutral","sentiment_score":0.017834292724728584}],"sentiment":"neutral","sentiment_score":0.052775571982447915,"num_words":13,"start":0.16,"end":42.855003},{"sentences":[{"text":"V for victory, e for echo, r for Romeo, I for India oh, sorry.","start":67.335,"end":73.355,"sentiment":"neutral","sentiment_score":0.014622140742306198},{"text":"Oh, a for 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is.","start":122.055,"end":122.615,"sentiment":"neutral","sentiment_score":-0.03297483983139197},{"text":"Okay.","start":122.615,"end":122.935,"sentiment":"neutral","sentiment_score":-0.1306547224521637},{"text":"So your service is in inactive.","start":122.935,"end":124.715,"sentiment":"neutral","sentiment_score":-0.2771874542037646}],"sentiment":"neutral","sentiment_score":-0.13456777881153606,"num_words":22,"start":94.965,"end":124.715},{"sentences":[{"text":"It's it's been inactive.","start":126.055,"end":127.494995,"sentiment":"neutral","sentiment_score":-0.18728787265717983},{"text":"So you shouldn't have received any any reason why you decided to change service provider?","start":127.494995,"end":132.215,"sentiment":"neutral","sentiment_score":-0.26465229292710624},{"text":"Just curious.","start":132.215,"end":132.955,"sentiment":"neutral","sentiment_score":-0.10229518637061119},{"text":"Oh, you moved to a different address.","start":135.71,"end":137.25,"sentiment":"neutral","sentiment_score":-0.06469601126653808},{"text":"And we weren't able to help you out with that address?","start":138.99,"end":141.25,"sentiment":"neutral","sentiment_score":-0.08069273389198563}],"sentiment":"neutral","sentiment_score":-0.16061585663984984,"num_words":39,"start":126.055,"end":141.25},{"sentences":[{"text":"Okay.","start":149.005,"end":149.245,"sentiment":"neutral","sentiment_score":0.06187181919813156},{"text":"Got it.","start":149.245,"end":149.405,"sentiment":"neutral","sentiment_score":0.09352917969226837},{"text":"Got it.","start":149.405,"end":150.125,"sentiment":"neutral","sentiment_score":0.08170974999666214},{"text":"Well, look.","start":150.125,"end":150.685,"sentiment":"neutral","sentiment_score":0.06153152324259281},{"text":"Well, hang on.","start":150.685,"end":152.365,"sentiment":"neutral","sentiment_score":0.006518319249153137}],"sentiment":"neutral","sentiment_score":0.055496768280863765,"num_words":10,"start":149.005,"end":152.365},{"sentences":[{"text":"Let's have a look at something here.","start":152.365,"end":154.065,"sentiment":"neutral","sentiment_score":0.017307520178811892},{"text":"No.","start":157.805,"end":158.305,"sentiment":"neutral","sentiment_score":-0.16469182074069977},{"text":"Just just just ignore it.","start":158.525,"end":160.285,"sentiment":"neutral","sentiment_score":-0.2985850214958191},{"text":"Ignore the invoice.","start":160.285,"end":161.345,"sentiment":"negative","sentiment_score":-0.4292757511138916},{"text":"I'll because you came across to you came across to the accounts department, but the person that's in charge of this, she's not here at the moment.","start":161.92,"end":170.82,"sentiment":"neutral","sentiment_score":-0.24793845056383698}],"sentiment":"neutral","sentiment_score":-0.2213634815240322,"num_words":43,"start":152.365,"end":170.82},{"sentences":[{"text":"I'll I'll let her know, and I'll make sure that you don't receive any any invoice.","start":171.2,"end":176.32,"sentiment":"neutral","sentiment_score":-0.3258651802316308},{"text":"But you shouldn't you should not have received any invoices at all.","start":176.32,"end":180.495,"sentiment":"negative","sentiment_score":-0.49989911417166394},{"text":"Then you got then you have to pay for it.","start":187.275,"end":189.355,"sentiment":"negative","sentiment_score":-0.3636983007192612},{"text":"That's it.","start":189.355,"end":189.96,"sentiment":"neutral","sentiment_score":-0.2236318737268448},{"text":"No.","start":194.6,"end":194.84001,"sentiment":"negative","sentiment_score":-0.3475840091705322}],"sentiment":"negative","sentiment_score":-0.381572268721534,"num_words":41,"start":171.2,"end":194.84001},{"sentences":[{"text":"I don't see I don't see I don't even see that invoice in your in your can you set can you forward that invoice to accounts at Airtel dot net dot a u?","start":194.84001,"end":207.375,"sentiment":"neutral","sentiment_score":-0.172265735821742},{"text":"Yeah.","start":213.515,"end":213.755,"sentiment":"neutral","sentiment_score":-0.15874217450618744},{"text":"That's why yeah.","start":213.755,"end":215.035,"sentiment":"neutral","sentiment_score":-0.11636145909627278},{"text":"Yeah.","start":215.035,"end":215.355,"sentiment":"neutral","sentiment_score":0.040611632168293},{"text":"Just forward it to accounts, a,cc,aunts@airtel.net.au.","start":215.355,"end":222.32,"sentiment":"neutral","sentiment_score":0.03922771538297335}],"sentiment":"neutral","sentiment_score":-0.13446858885105362,"num_words":44,"start":194.84001,"end":222.32},{"sentences":[{"text":"Yeah.","start":226.22,"end":226.72,"sentiment":"neutral","sentiment_score":0.022435415536165237},{"text":"No.","start":228.94,"end":229.26,"sentiment":"neutral","sentiment_score":-0.026300592347979546},{"text":"Accounts.","start":229.26,"end":229.66,"sentiment":"neutral","sentiment_score":-0.01563868671655655},{"text":"A, CCAUNTSAtAirtelDotNetDotAU.","start":229.66,"end":236.02501,"sentiment":"neutral","sentiment_score":0.0033834027126431465},{"text":"Yeah.","start":240.485,"end":240.88501,"sentiment":"neutral","sentiment_score":0.03758295997977257}],"sentiment":"neutral","sentiment_score":0.004140983646114667,"num_words":6,"start":226.22,"end":240.88501},{"sentences":[{"text":"Because it doesn't because you I mean, you haven't been with us for a couple of months now, so you should you you should not have received any invoices at all.","start":240.88501,"end":249.98999,"sentiment":"neutral","sentiment_score":-0.16561708887738566},{"text":"Yeah.","start":254.68999,"end":255.01,"sentiment":"neutral","sentiment_score":0.0030964165925979614},{"text":"For yep.","start":255.01,"end":258.15,"sentiment":"neutral","sentiment_score":-0.23005512356758118},{"text":"Yeah.","start":259.655,"end":259.975,"sentiment":"neutral","sentiment_score":-0.09029365330934525},{"text":"There's a lot of apparently, Australia is one of the worst countries in the world when it comes to scam and stuff like that.","start":259.975,"end":265.975,"sentiment":"neutral","sentiment_score":-0.3141831069563826}],"sentiment":"neutral","sentiment_score":-0.22409884416956014,"num_words":59,"start":240.88501,"end":265.975},{"sentences":[{"text":"So just gotta be really careful.","start":265.975,"end":267.595,"sentiment":"neutral","sentiment_score":-0.2634470537304878},{"text":"Alright.","start":267.655,"end":267.895,"sentiment":"neutral","sentiment_score":-0.0341215506196022},{"text":"Yeah.","start":267.895,"end":268.055,"sentiment":"neutral","sentiment_score":-0.0157717727124691},{"text":"If you could send that, I'll have a look to it.","start":268.055,"end":269.735,"sentiment":"neutral","sentiment_score":-0.0057594450613991785},{"text":"But your account is showing me zero.","start":269.735,"end":272.315,"sentiment":"neutral","sentiment_score":-0.10813848727515765}],"sentiment":"neutral","sentiment_score":-0.09426534431986511,"num_words":26,"start":265.975,"end":272.315},{"sentences":[{"text":"So I could see zero on your account or even though it's been disabled.","start":273.94,"end":277.63998,"sentiment":"neutral","sentiment_score":-0.04129954580483692},{"text":"It has zero there.","start":278.58,"end":279.62,"sentiment":"neutral","sentiment_score":-0.08673345483839512},{"text":"There's no 200 nothing.","start":279.62,"end":281.24,"sentiment":"neutral","sentiment_score":-0.11350098066031933},{"text":"Otherwise, it'll even show there.","start":281.38,"end":282.74,"sentiment":"neutral","sentiment_score":-0.1144279271364212},{"text":"So that is a bit fishy.","start":282.74,"end":284.68,"sentiment":"negative","sentiment_score":-0.3853041057785352}],"sentiment":"neutral","sentiment_score":-0.12918471677623916,"num_words":33,"start":273.94,"end":284.68},{"sentences":[{"text":"So, yeah, just send it to the accounts at Airtel dot net dot a u, and we'll look into it.","start":284.9,"end":289.035,"sentiment":"neutral","sentiment_score":-0.025956336164381356},{"text":"Because sometimes we get the federal police involved in stuff like this.","start":289.835,"end":293.215,"sentiment":"neutral","sentiment_score":-0.08790147180358569},{"text":"Yeah.","start":294.715,"end":295.215,"sentiment":"neutral","sentiment_score":-0.07565197348594666},{"text":"And that that that sounds like a scam.","start":309.4,"end":311.58,"sentiment":"neutral","sentiment_score":-0.29410257562994957},{"text":"Claudia.","start":313.16,"end":313.66,"sentiment":"neutral","sentiment_score":-0.0007551219314336777}],"sentiment":"neutral","sentiment_score":-0.09531362108065791,"num_words":42,"start":284.9,"end":313.66},{"sentences":[{"text":"Yeah.","start":313.72,"end":314.22,"sentiment":"neutral","sentiment_score":-0.0035931915044784546},{"text":"Yeah.","start":314.36,"end":314.44,"sentiment":"neutral","sentiment_score":-0.018686823546886444},{"text":"Just send it send it to us because we have a we have a department.","start":314.44,"end":318.625,"sentiment":"neutral","sentiment_score":-0.05098016324142615},{"text":"It's it's got a special name to it for fishing and frauds and all that, and it just goes directly to the Australian Federal Police, but it's not for your local police.","start":318.625,"end":329.16,"sentiment":"neutral","sentiment_score":-0.06510759587399662},{"text":"It's all federal stuff.","start":329.16,"end":330.30002,"sentiment":"neutral","sentiment_score":-0.07140843383967876}],"sentiment":"neutral","sentiment_score":-0.05954828805659177,"num_words":53,"start":313.72,"end":330.30002},{"sentences":[{"text":"And we just label with them, and if they come out with something, they'll do it if they you know?","start":330.68002,"end":335.0,"sentiment":"neutral","sentiment_score":-0.042374860402196644},{"text":"So that will check everything from all the angles and see what's going on.","start":335.0,"end":337.96002,"sentiment":"neutral","sentiment_score":-0.03534402512013912},{"text":"You know what I mean?","start":337.96002,"end":338.94,"sentiment":"neutral","sentiment_score":-0.03830011785030365},{"text":"Yep.","start":340.31293,"end":340.81293,"sentiment":"neutral","sentiment_score":0.26807817816734314},{"text":"Alright.","start":341.19293,"end":341.69293,"sentiment":"neutral","sentiment_score":0.20780745148658752}],"sentiment":"neutral","sentiment_score":-0.025803134617645565,"num_words":41,"start":330.68002,"end":341.69293},{"sentences":[{"text":"Alright.","start":342.95294,"end":343.43292,"sentiment":"neutral","sentiment_score":0.31869766116142273},{"text":"Thank you very much.","start":343.43292,"end":344.49292,"sentiment":"positive","sentiment_score":0.534579411149025},{"text":"Okay.","start":345.27292,"end":345.75293,"sentiment":"neutral","sentiment_score":0.11236721277236938},{"text":"Bye bye.","start":345.75293,"end":346.23294,"sentiment":"neutral","sentiment_score":0.3288044333457947},{"text":"Bye.","start":346.23294,"end":346.73294,"sentiment":"neutral","sentiment_score":-0.0885004773736}],"sentiment":"positive","sentiment_score":0.3487212119830979,"num_words":9,"start":342.95294,"end":346.73294}]}}]},{"alternatives":[{"transcript":"Hi. Good afternoon. It's Raynad Singh. I used to be a part of the Airtel Internet subscription, but I have discontinued my services from last couple of months. But lately, yesterday, I received the bill from Airtel. I don't know, like, why they send me another bill. If you can please have a look. It's Varendrajeet. It's v for Victor, a for AlphaRForRomeoIForIndiaNForNovemberDForDeltaEForEchoRForRomeo. Yes. So Varendra Jeet, then j for Juliet, e for echo, another e for echo, and t for tango. That's my first name, and my last name is Singh, s I n g h. No. Sorry. V for Victor, a for alpha. RForRomeoI for India, n for November, d for delta, e for echo, r for Romeo, j for Juliet, e for echo, another e for echo, t for tango. That's my first name. Singh, s I n g h. Yeah. It shouldn't be because I I know, like, I spoke to your colleague, and they they send me the final bill. And even last month, I received, like, the bill. There was, like, a zero written in there. But this time, I received the bill in active. Yes. I I moved the property. I moved to the different property now. Yes. Yes. No. The I'm actually moved into the rental place, and the Internet is included in the bill. Yes. So I received the bill on Okay. Yep. Yeah. I do know, like, how come I received this one? But this one is, like, a really big one. It says, like, $232 and 11 cents. I I if I'm the millionaire. In the account? Yep. Maybe it's a like, it looks like very fishy to me. Maybe it's like spam or some you know? Yep. So I will forward it now straight. So a, u u, a, c c, U NTS. Yes. Dot net dot a u. Here we go. Yes. Yes. I'll I'll, like, send it to and yeah. Please go with this one and see, like, what we can do. I'm I it looks very fishy to me. Yeah. Maybe. You know? Yeah. Awesome. Yes. Yes. Yes. Zero. Okay. Okay. Yep. Yep. Okay. Awesome. Okay. Yeah. Yeah. Yeah. Because I can see, say, like because I have got my direct debit. 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Good afternoon. It's Raynad Singh. I used to be a part of the Airtel Internet subscription, but I have discontinued my services from last couple of months. But lately, yesterday, I received the bill from Airtel.\n\nI don't know, like, why they send me another bill. If you can please have a look. It's Varendrajeet. It's v for Victor, a for AlphaRForRomeoIForIndiaNForNovemberDForDeltaEForEchoRForRomeo. Yes.\n\nSo Varendra Jeet, then j for Juliet, e for echo, another e for echo, and t for tango. That's my first name, and my last name is Singh, s I n g h. No. Sorry. V for Victor, a for alpha.\n\nRForRomeoI for India, n for November, d for delta, e for echo, r for Romeo, j for Juliet, e for echo, another e for echo, t for tango. That's my first name. Singh, s I n g h. Yeah. It shouldn't be because I I know, like, I spoke to your colleague, and they they send me the final bill.\n\nAnd even last month, I received, like, the bill. There was, like, a zero written in there. But this time, I received the bill in active. Yes. I I moved the property.\n\nI moved to the different property now. Yes. Yes. No. The I'm actually moved into the rental place, and the Internet is included in the bill.\n\nYes. So I received the bill on Okay. Yep. Yeah. I do know, like, how come I received this one?\n\nBut this one is, like, a really big one. It says, like, $232 and 11 cents. I I if I'm the millionaire. In the account? Yep.\n\nMaybe it's a like, it looks like very fishy to me. Maybe it's like spam or some you know? Yep. So I will forward it now straight. So a, u u, a, c c, U NTS.\n\nYes. Dot net dot a u. Here we go. Yes. Yes.\n\nI'll I'll, like, send it to and yeah. Please go with this one and see, like, what we can do. I'm I it looks very fishy to me. Yeah. Maybe.\n\nYou know? Yeah. Awesome. Yes. Yes.\n\nYes. Zero. Okay. Okay. Yep.\n\nYep. Okay. Awesome. Okay. Yeah.\n\nYeah. Yeah. Because I can see, say, like because I have got my direct debit. So it says, like, direct debit 881808247835 then electronic fund transfer, telephone or Internet banking. Yes.\n\nYes. Yes. No. No. No.\n\nYes. Okay. Okay. Sure. Awesome.\n\nThank you. All done. I have sent it from my end. Awesome. Cheers.\n\nThank you. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.13384456932544708},{"text":"Good afternoon.","start":3.28,"end":4.1,"sentiment":"neutral","sentiment_score":0.213179349899292},{"text":"It's Raynad Singh.","start":4.56,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.08414860566457112},{"text":"I used to be a part of the Airtel Internet subscription, but I have discontinued my services from last couple of months.","start":6.8799996,"end":17.955,"sentiment":"neutral","sentiment_score":-0.04593161332675002},{"text":"But lately, yesterday, I received the bill from Airtel.","start":18.495,"end":22.675,"sentiment":"neutral","sentiment_score":-0.19188254161013496}],"sentiment":"neutral","sentiment_score":-0.052021331934107316,"num_words":37,"start":2.96,"end":22.675},{"sentences":[{"text":"I don't know, like, why they send me another 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like, a really big one.","start":183.48999,"end":185.32999,"sentiment":"negative","sentiment_score":-0.44995731777615017},{"text":"It says, like, $232 and 11 cents.","start":185.32999,"end":188.39,"sentiment":"neutral","sentiment_score":-0.2680532804557255},{"text":"I I if I'm the millionaire.","start":193.975,"end":196.075,"sentiment":"neutral","sentiment_score":-0.29884334405263263},{"text":"In the account?","start":200.695,"end":201.515,"sentiment":"neutral","sentiment_score":-0.09728006273508072},{"text":"Yep.","start":208.33,"end":208.83,"sentiment":"neutral","sentiment_score":-0.1386938989162445}],"sentiment":"neutral","sentiment_score":-0.3134454990235659,"num_words":26,"start":183.48999,"end":208.83},{"sentences":[{"text":"Maybe it's a like, it looks like very fishy to me.","start":208.89,"end":211.53,"sentiment":"negative","sentiment_score":-0.5661792998964136},{"text":"Maybe it's like spam or some you know?","start":211.53,"end":213.71,"sentiment":"negative","sentiment_score":-0.5161365605890751},{"text":"Yep.","start":217.61499,"end":218.11499,"sentiment":"neutral","sentiment_score":0.07343673706054688},{"text":"So I will forward it now straight.","start":223.295,"end":225.635,"sentiment":"neutral","sentiment_score":0.058187886008194516},{"text":"So a, u u, a, c c, U NTS.","start":225.775,"end":230.355,"sentiment":"neutral","sentiment_score":-0.002437058887961838}],"sentiment":"neutral","sentiment_score":-0.27495128817908054,"num_words":36,"start":208.89,"end":230.355},{"sentences":[{"text":"Yes.","start":235.93,"end":236.43,"sentiment":"neutral","sentiment_score":0.023893028497695923},{"text":"Dot net dot a u.","start":237.77,"end":240.41,"sentiment":"neutral","sentiment_score":0.003927767090499401},{"text":"Here we go.","start":240.41,"end":241.23,"sentiment":"neutral","sentiment_score":0.03445101653536161},{"text":"Yes.","start":249.93501,"end":250.335,"sentiment":"neutral","sentiment_score":0.03230341523885727},{"text":"Yes.","start":250.335,"end":250.835,"sentiment":"neutral","sentiment_score":-0.023210223764181137}],"sentiment":"neutral","sentiment_score":0.014179827730086718,"num_words":11,"start":235.93,"end":250.835},{"sentences":[{"text":"I'll I'll, like, send it to and yeah.","start":251.13501,"end":252.57501,"sentiment":"neutral","sentiment_score":0.0054652304970659316},{"text":"Please go with this one and see, like, what we can do.","start":252.57501,"end":255.29501,"sentiment":"neutral","sentiment_score":0.0006691196467727423},{"text":"I'm I it looks very fishy to me.","start":255.29501,"end":257.475,"sentiment":"negative","sentiment_score":-0.5230648815631866},{"text":"Yeah.","start":258.095,"end":258.495,"sentiment":"neutral","sentiment_score":-0.11842718720436096},{"text":"Maybe.","start":258.495,"end":258.975,"sentiment":"neutral","sentiment_score":-0.11716242134571075}],"sentiment":"neutral","sentiment_score":-0.14561191271059215,"num_words":30,"start":251.13501,"end":258.975},{"sentences":[{"text":"You know?","start":258.975,"end":259.45502,"sentiment":"neutral","sentiment_score":-0.09142565354704857},{"text":"Yeah.","start":259.45502,"end":259.95502,"sentiment":"neutral","sentiment_score":-0.08475039899349213},{"text":"Awesome.","start":260.2,"end":260.7,"sentiment":"neutral","sentiment_score":-0.03122541308403015},{"text":"Yes.","start":265.24002,"end":265.72,"sentiment":"neutral","sentiment_score":-0.14866721630096436},{"text":"Yes.","start":265.72,"end":266.22,"sentiment":"neutral","sentiment_score":-0.14926308393478394}],"sentiment":"neutral","sentiment_score":-0.09945956990122795,"num_words":6,"start":258.975,"end":266.22},{"sentences":[{"text":"Yes.","start":268.12,"end":268.62,"sentiment":"neutral","sentiment_score":-0.002170815132558346},{"text":"Zero.","start":272.805,"end":273.205,"sentiment":"neutral","sentiment_score":-0.059892475605010986},{"text":"Okay.","start":273.205,"end":273.60498,"sentiment":"neutral","sentiment_score":-0.02142105996608734},{"text":"Okay.","start":273.60498,"end":274.005,"sentiment":"neutral","sentiment_score":-0.013141038827598097},{"text":"Yep.","start":274.005,"end":274.505,"sentiment":"neutral","sentiment_score":-0.008811963722109795}],"sentiment":"neutral","sentiment_score":-0.021087470650672912,"num_words":5,"start":268.12,"end":274.505},{"sentences":[{"text":"Yep.","start":278.32498,"end":278.82498,"sentiment":"neutral","sentiment_score":-0.020095936954021457},{"text":"Okay.","start":289.66,"end":289.97998,"sentiment":"neutral","sentiment_score":0.003155011683702469},{"text":"Awesome.","start":289.97998,"end":290.47998,"sentiment":"neutral","sentiment_score":0.018548041582107544},{"text":"Okay.","start":293.66,"end":294.13998,"sentiment":"neutral","sentiment_score":-0.03894402086734772},{"text":"Yeah.","start":294.13998,"end":294.38,"sentiment":"neutral","sentiment_score":-0.03654778003692627}],"sentiment":"neutral","sentiment_score":-0.014776936918497085,"num_words":5,"start":278.32498,"end":294.38},{"sentences":[{"text":"Yeah.","start":294.38,"end":294.54,"sentiment":"neutral","sentiment_score":-0.03567970544099808},{"text":"Yeah.","start":294.54,"end":294.94,"sentiment":"neutral","sentiment_score":-0.04191352427005768},{"text":"Because I can see, say, like because I have got my direct debit.","start":294.94,"end":299.19998,"sentiment":"neutral","sentiment_score":-0.13710384013561103},{"text":"So it says, like, direct debit 881808247835 then electronic fund transfer, telephone or Internet banking.","start":300.325,"end":309.785,"sentiment":"neutral","sentiment_score":-0.1487060695886612},{"text":"Yes.","start":312.325,"end":312.48502,"sentiment":"neutral","sentiment_score":-0.0233167614787817}],"sentiment":"neutral","sentiment_score":-0.13270486957363545,"num_words":31,"start":294.38,"end":312.48502},{"sentences":[{"text":"Yes.","start":312.48502,"end":312.725,"sentiment":"neutral","sentiment_score":-0.010622133500874044},{"text":"Yes.","start":312.725,"end":313.225,"sentiment":"neutral","sentiment_score":-0.002689190674573183},{"text":"No.","start":314.27,"end":314.77,"sentiment":"neutral","sentiment_score":-0.037293627858161926},{"text":"No.","start":317.47,"end":317.97,"sentiment":"neutral","sentiment_score":-0.08408934623003006},{"text":"No.","start":320.66998,"end":321.16998,"sentiment":"neutral","sentiment_score":-0.09155171364545822}],"sentiment":"neutral","sentiment_score":-0.04524920238181949,"num_words":5,"start":312.48502,"end":321.16998},{"sentences":[{"text":"Yes.","start":323.87,"end":324.37,"sentiment":"neutral","sentiment_score":-0.02057037502527237},{"text":"Okay.","start":328.11,"end":328.61,"sentiment":"neutral","sentiment_score":-0.06419852375984192},{"text":"Okay.","start":338.685,"end":339.085,"sentiment":"neutral","sentiment_score":0.04256469011306763},{"text":"Sure.","start":339.085,"end":339.48502,"sentiment":"neutral","sentiment_score":0.119329996407032},{"text":"Awesome.","start":339.48502,"end":339.98502,"sentiment":"neutral","sentiment_score":0.2643016576766968}],"sentiment":"neutral","sentiment_score":0.06828548908233642,"num_words":5,"start":323.87,"end":339.98502},{"sentences":[{"text":"Thank you.","start":340.20502,"end":340.925,"sentiment":"neutral","sentiment_score":0.3314603716135025},{"text":"All done.","start":340.925,"end":341.405,"sentiment":"neutral","sentiment_score":0.243508480489254},{"text":"I have sent it from my end.","start":341.405,"end":342.685,"sentiment":"neutral","sentiment_score":0.19274183469159262},{"text":"Awesome.","start":342.685,"end":343.185,"sentiment":"positive","sentiment_score":0.34666579961776733},{"text":"Cheers.","start":344.60287,"end":344.92288,"sentiment":"positive","sentiment_score":0.43442535400390625}],"sentiment":"neutral","sentiment_score":0.2523247462052565,"num_words":13,"start":340.20502,"end":344.92288},{"sentences":[{"text":"Thank you.","start":344.92288,"end":345.48288,"sentiment":"positive","sentiment_score":0.3955049216747284},{"text":"Cheers.","start":345.48288,"end":345.9629,"sentiment":"positive","sentiment_score":0.6460738182067871},{"text":"Bye.","start":345.9629,"end":346.4629,"sentiment":"neutral","sentiment_score":0.1678309440612793}],"sentiment":"positive","sentiment_score":0.4012286514043808,"num_words":4,"start":344.92288,"end":346.4629}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. ATEL accounts.\n\nChannel 1: Hi. Good afternoon. It's Raynad Singh. I used to be a part of the Airtel Internet subscription, but I have discontinued my services from last couple of months. But lately, yesterday, I received the bill from Airtel.\n\nI don't know, like, why they send me another bill. If you can please have a look.\n\nChannel 0: Yeah. What was the name on the account?\n\nChannel 1: It's Varendrajeet. It's v for Victor, a for AlphaRForRomeoIForIndiaNForNovemberDForDeltaEForEchoRForRomeo.\n\nChannel 0: Vorinda.\n\nChannel 1: Yes. So Varendra Jeet, then j for Juliet, e for echo, another e for echo, and t for tango. That's my first name, and my last name is Singh, s I n g h.\n\nChannel 0: V for victory, e for echo, r for Romeo, I for India\n\nChannel 1: No. Sorry.\n\nChannel 0: oh,\n\nChannel 1: V\n\nChannel 0: sorry.\n\nChannel 1: for Victor, a for alpha.\n\nChannel 0: Oh, a for alpha. Yeah. What else?\n\nChannel 1: RForRomeoI\n\nChannel 0: Mhmm.\n\nChannel 1: for India, n for November, d for delta, e for echo, r for Romeo, j for Juliet, e for echo, another e for echo, t for tango. That's my first name.\n\nChannel 0: And the surname?\n\nChannel 1: Singh, s I n g h.\n\nChannel 0: Well, I don't see your name coming up here.\n\nChannel 1: Yeah. It shouldn't be because I I know, like, I spoke to your colleague, and they they send me the final bill. And even last month, I received, like, the bill. There was, like, a zero written in there. But this time, I received the bill\n\nChannel 0: Here it is. Okay. So your service is in inactive.\n\nChannel 1: in active.\n\nChannel 0: It's\n\nChannel 1: Yes.\n\nChannel 0: it's been inactive. So you shouldn't have received any any reason why you decided to change service provider? Just curious.\n\nChannel 1: I I moved the property. I moved to\n\nChannel 0: Oh,\n\nChannel 1: the\n\nChannel 0: you\n\nChannel 1: different\n\nChannel 0: moved to\n\nChannel 1: property\n\nChannel 0: a different\n\nChannel 1: now.\n\nChannel 0: address.\n\nChannel 1: Yes. Yes.\n\nChannel 0: And we weren't able to help you out with that address?\n\nChannel 1: No. The I'm actually moved into the rental place, and the Internet is included in the bill.\n\nChannel 0: Okay. Got it. Got it. Well,\n\nChannel 1: Yes.\n\nChannel 0: look. Well, hang on. Let's have a look at something here.\n\nChannel 1: So I received the bill\n\nChannel 0: No.\n\nChannel 1: on\n\nChannel 0: Just just just ignore it. Ignore the invoice. I'll because you came across to you came across to the accounts department, but\n\nChannel 1: Okay.\n\nChannel 0: the person that's in charge of this, she's not here at the moment. I'll I'll let her know, and I'll make sure that you don't receive any any invoice. But you shouldn't you should not have received any invoices at\n\nChannel 1: Yep.\n\nChannel 0: all.\n\nChannel 1: Yeah. I do know, like, how come I received this one? But this one is, like, a really big one. It says, like, $232 and\n\nChannel 0: Then\n\nChannel 1: 11\n\nChannel 0: you got\n\nChannel 1: cents.\n\nChannel 0: then you have to pay for it. That's it.\n\nChannel 1: I I\n\nChannel 0: No.\n\nChannel 1: if\n\nChannel 0: I\n\nChannel 1: I'm\n\nChannel 0: don't see\n\nChannel 1: the\n\nChannel 0: I\n\nChannel 1: millionaire.\n\nChannel 0: don't see I don't even see that invoice in your in your\n\nChannel 1: In the account?\n\nChannel 0: can you set can you forward that invoice to accounts at Airtel dot net dot a u?\n\nChannel 1: Yep. Maybe it's a like, it looks like very fishy to me. Maybe it's like spam or some you know?\n\nChannel 0: Yeah. That's why yeah. Yeah. Just forward it to accounts,\n\nChannel 1: Yep.\n\nChannel 0: a,cc,aunts@airtel.net.au.\n\nChannel 1: So I will forward it now straight. So\n\nChannel 0: Yeah.\n\nChannel 1: a, u u, a, c c,\n\nChannel 0: No.\n\nChannel 1: U\n\nChannel 0: Accounts.\n\nChannel 1: NTS.\n\nChannel 0: A, CCAUNTSAtAirtelDotNetDotAU.\n\nChannel 1: Yes. Dot net dot a u. Here\n\nChannel 0: Yeah.\n\nChannel 1: we go.\n\nChannel 0: Because it doesn't because you I mean, you haven't been with us for a couple of months now, so you should you you should not have received any invoices at all.\n\nChannel 1: Yes. Yes. I'll I'll, like, send it to and yeah. Please go with this one and see, like, what we\n\nChannel 0: Yeah.\n\nChannel 1: can do.\n\nChannel 0: For\n\nChannel 1: I'm I it looks very fishy to me.\n\nChannel 0: yep.\n\nChannel 1: Yeah. Maybe. You know? Yeah.\n\nChannel 0: Yeah. There's\n\nChannel 1: Awesome.\n\nChannel 0: a lot of apparently, Australia is one of the worst countries in the world when it comes to scam\n\nChannel 1: Yes.\n\nChannel 0: and stuff\n\nChannel 1: Yes.\n\nChannel 0: like that. So just gotta be really careful. Alright. Yeah. If\n\nChannel 1: Yes.\n\nChannel 0: you could send that, I'll have a look to it. But your account is showing me zero.\n\nChannel 1: Zero. Okay. Okay.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: I could see zero on your account or even though it's been disabled.\n\nChannel 1: Yep.\n\nChannel 0: It has zero there. There's no 200 nothing. Otherwise, it'll even show there. So that is a bit fishy. So, yeah, just send it to the accounts at Airtel dot net dot a u, and we'll look into it.\n\nChannel 1: Okay.\n\nChannel 0: Because\n\nChannel 1: Awesome.\n\nChannel 0: sometimes we get the federal police involved in stuff like this.\n\nChannel 1: Okay. Yeah. Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Because I can see, say, like because I have got my direct debit. So it says, like, direct debit 881808247835 then electronic fund transfer, telephone or Internet banking.\n\nChannel 0: And that that that sounds like a scam.\n\nChannel 1: Yes. Yes. Yes.\n\nChannel 0: Claudia. Yeah.\n\nChannel 1: No.\n\nChannel 0: Yeah. Just send it send it to us because we have a\n\nChannel 1: No.\n\nChannel 0: we have a department. It's it's got a special name\n\nChannel 1: No.\n\nChannel 0: to it for fishing and frauds and all that, and it\n\nChannel 1: Yes.\n\nChannel 0: just goes directly to the Australian Federal Police, but it's not\n\nChannel 1: Okay.\n\nChannel 0: for your local police. It's all federal stuff. And we just label with them, and if they come out with something, they'll do it if they you know? So that will check everything from all the angles and see what's going on. You know what I mean?\n\nChannel 1: Okay. Sure. Awesome. Thank\n\nChannel 0: Yep.\n\nChannel 1: you. All done.\n\nChannel 0: Alright.\n\nChannel 1: I have sent it from my end. Awesome.\n\nChannel 0: Alright. Thank you very much.\n\nChannel 1: Cheers. Thank you.\n\nChannel 0: Okay.\n\nChannel 1: Cheers.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.64,"sentiment":"neutral","sentiment_score":0.22470419108867645},{"text":"ATEL accounts.","start":0.64,"end":1.54,"sentiment":"neutral","sentiment_score":0.09311693161725998}],"sentiment":"neutral","sentiment_score":0.15891056135296822,"channel":0,"num_words":4,"start":0.16,"end":1.54},{"sentences":[{"text":"Hi.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.13384456932544708},{"text":"Good afternoon.","start":3.28,"end":4.1,"sentiment":"neutral","sentiment_score":0.213179349899292},{"text":"It's Raynad Singh.","start":4.56,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.08414860566457112},{"text":"I used to be a part of the Airtel Internet subscription, but I have discontinued my services from last couple of months.","start":6.8799996,"end":17.955,"sentiment":"neutral","sentiment_score":-0.04593161332675002},{"text":"But lately, yesterday, I received the bill from Airtel.","start":18.495,"end":22.675,"sentiment":"neutral","sentiment_score":-0.19188254161013496}],"sentiment":"neutral","sentiment_score":-0.052021331934107316,"channel":1,"num_words":37,"start":2.96,"end":22.675},{"sentences":[{"text":"I don't know, like, why they send me another bill.","start":23.215,"end":25.935001,"sentiment":"neutral","sentiment_score":-0.25611535012722014},{"text":"If you can please have a look.","start":25.935001,"end":27.39,"sentiment":"neutral","sentiment_score":-0.017141871686492647}],"sentiment":"neutral","sentiment_score":-0.15771450606339119,"channel":1,"num_words":17,"start":23.215,"end":27.39},{"sentences":[{"text":"Yeah.","start":28.18,"end":28.5,"sentiment":"neutral","sentiment_score":0.003484293818473816},{"text":"What was the name on the account?","start":28.5,"end":30.36,"sentiment":"neutral","sentiment_score":0.004160229116678238}],"sentiment":"neutral","sentiment_score":0.004075737204402685,"channel":0,"num_words":8,"start":28.18,"end":30.36},{"sentences":[{"text":"It's Varendrajeet.","start":31.15,"end":31.97,"sentiment":"neutral","sentiment_score":0.017056943848729134},{"text":"It's v for Victor, a for AlphaRForRomeoIForIndiaNForNovemberDForDeltaEForEchoRForRomeo.","start":32.19,"end":39.809998,"sentiment":"neutral","sentiment_score":0.021831021245036806}],"sentiment":"neutral","sentiment_score":0.020770115156968433,"channel":1,"num_words":9,"start":31.15,"end":39.809998},{"sentences":[{"text":"Vorinda.","start":42.355003,"end":42.855003,"sentiment":"neutral","sentiment_score":0.017834292724728584}],"sentiment":"neutral","sentiment_score":0.017834292724728584,"channel":0,"num_words":1,"start":42.355003,"end":42.855003},{"sentences":[{"text":"Yes.","start":43.745003,"end":44.245003,"sentiment":"neutral","sentiment_score":0.04905002564191818},{"text":"So Varendra Jeet, then j for Juliet, e for echo, another e for echo, and t for tango.","start":44.625,"end":50.645,"sentiment":"neutral","sentiment_score":0.0499584571354919},{"text":"That's my first name, and my last name is Singh, s I n g h.","start":51.425003,"end":55.525,"sentiment":"neutral","sentiment_score":0.06426240454117457}],"sentiment":"neutral","sentiment_score":0.05624230359407032,"channel":1,"num_words":34,"start":43.745003,"end":55.525},{"sentences":[{"text":"V for victory, e for echo, r for Romeo, I for India","start":67.335,"end":71.915,"sentiment":"neutral","sentiment_score":0.02062059605183701}],"sentiment":"neutral","sentiment_score":0.02062059605183701,"channel":0,"num_words":12,"start":67.335,"end":71.915},{"sentences":[{"text":"No.","start":71.865005,"end":72.365005,"sentiment":"neutral","sentiment_score":-0.03016076236963272},{"text":"Sorry.","start":72.425,"end":72.745,"sentiment":"neutral","sentiment_score":-0.0512889102101326}],"sentiment":"neutral","sentiment_score":-0.04072483628988266,"channel":1,"num_words":2,"start":71.865005,"end":72.745},{"sentences":[{"text":"oh,","start":72.695,"end":72.855,"sentiment":"neutral","sentiment_score":-0.023472249507904053}],"sentiment":"neutral","sentiment_score":-0.023472249507904053,"channel":0,"num_words":1,"start":72.695,"end":72.855},{"sentences":[{"text":"V","start":72.745,"end":72.985,"sentiment":"neutral","sentiment_score":-0.022027527913451195}],"sentiment":"neutral","sentiment_score":-0.022027527913451195,"channel":1,"num_words":1,"start":72.745,"end":72.985},{"sentences":[{"text":"sorry.","start":72.855,"end":73.355,"sentiment":"neutral","sentiment_score":-0.019264932721853256}],"sentiment":"neutral","sentiment_score":-0.019264932721853256,"channel":0,"num_words":1,"start":72.855,"end":73.355},{"sentences":[{"text":"for Victor, a for alpha.","start":72.985,"end":74.525,"sentiment":"neutral","sentiment_score":0.000019459240138530817}],"sentiment":"neutral","sentiment_score":0.000019459240138530817,"channel":1,"num_words":5,"start":72.985,"end":74.525},{"sentences":[{"text":"Oh, a for alpha.","start":76.455,"end":77.495,"sentiment":"neutral","sentiment_score":0.0015096794813871384},{"text":"Yeah.","start":77.495,"end":77.735,"sentiment":"neutral","sentiment_score":0.006071456708014011},{"text":"What 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She explains that she discontinued her services last month and received a bill for $202. The representative, Ray, advises her to forward the bill to accounts at Airtel dot net dot a u and assures her that she will investigate the issue."},"intents":{"segments":[{"text":"I don't know, like, why they send me another bill.","start_word":41,"end_word":50,"intents":[{"intent":"Request explanation","confidence_score":0.038623996}]},{"text":"And we weren't able to help you out with that address? No. The I'm actually moved into the rental place, and the Internet is included in the bill.","start_word":291,"end_word":318,"intents":[{"intent":"Request information","confidence_score":0.009020121}]},{"text":"I'll I'll, like, send it to and yeah. Please go with this one and see, like, what we Yeah.","start_word":588,"end_word":606,"intents":[{"intent":"Email","confidence_score":0.00033455557}]},{"text":"a lot of apparently, Australia is one of the worst countries in the world when it comes to scam Yes.","start_word":626,"end_word":645,"intents":[{"intent":"Investigate","confidence_score":0.22289513}]},{"text":"just goes directly to the Australian Federal Police, but it's not Okay. for your local police. It's all federal stuff. And we just label with them, and if they come out with something, they'll do it if they you know? So that will check everything from all the angles and see what's going on. You know what I mean?","start_word":833,"end_word":891,"intents":[{"intent":"Label","confidence_score":0.39666453}]}]},"sentiments":{"segments":[{"text":"Good afternoon. ATEL accounts. Hi. Good afternoon. It's Raynad Singh. I used to be a part of the Airtel Internet subscription, but I have discontinued my services from last couple of months. But lately, yesterday, I received the bill from Airtel. I don't know, like, why they send me another bill. If you can please have a look. Yeah. What was the name on the account? It's Varendrajeet. It's v for Victor, a for AlphaRForRomeoIForIndiaNForNovemberDForDeltaEForEchoRForRomeo. Vorinda. Yes. So Varendra Jeet, then j for Juliet, e for echo, another e for echo, and t for tango. That's my first name, and my last name is Singh, s I n g h. V for victory, e for echo, r for Romeo, I for India No. Sorry. oh, V sorry. for Victor, a for alpha. Oh, a for alpha. Yeah. What else? RForRomeoI Mhmm. for India, n for November, d for delta, e for echo, r for Romeo, j for Juliet, e for echo, another e for echo, t for tango. That's my first name. And the surname? Singh, s I n g h. Well, I don't see your name coming up here. Yeah. It shouldn't be because I I know, like, I spoke to your colleague, and they they send me the final bill. And even last month, I received, like, the bill. There was, like, a zero written in there. But this time, I received the bill Here it is. Okay. So your service is in inactive. in active. It's Yes. it's been inactive. So you shouldn't have received any any reason why you decided to change service provider? Just curious. I I moved the property. I moved to Oh, the you different moved to property a different now. address. Yes. Yes. And we weren't able to help you out with that address? No. The I'm actually moved into the rental place, and the Internet is included in the bill. Okay. Got it. Got it. Well, Yes. look. Well, hang on. Let's have a look at something here. So I received the bill No. on Just just just ignore it.","start_word":0,"end_word":348,"sentiment":"neutral","sentiment_score":-0.0440038153021076},{"text":"Ignore the invoice.","start_word":349,"end_word":351,"sentiment":"negative","sentiment_score":-0.43036705255508423},{"text":"I'll because you came across to you came across to the accounts department, but Okay. the person that's in charge of this, she's not here at the moment. I'll I'll let her know, and I'll make sure that you don't receive any any invoice.","start_word":352,"end_word":395,"sentiment":"neutral","sentiment_score":-0.277995765209198},{"text":"But you shouldn't you should not have received any invoices at Yep.","start_word":396,"end_word":407,"sentiment":"negative","sentiment_score":-0.488169401884079},{"text":"all. Yeah. I do know, like, how come I received this one?","start_word":408,"end_word":419,"sentiment":"neutral","sentiment_score":-0.11926458775997162},{"text":"But this one is, like, a really big one.","start_word":420,"end_word":428,"sentiment":"negative","sentiment_score":-0.46222755312919617},{"text":"It says, like, $232 and Then 11 you got cents.","start_word":429,"end_word":438,"sentiment":"neutral","sentiment_score":-0.28144627809524536},{"text":"then you have to pay for it.","start_word":439,"end_word":445,"sentiment":"negative","sentiment_score":-0.37998032569885254},{"text":"That's it. I I No.","start_word":446,"end_word":450,"sentiment":"neutral","sentiment_score":-0.23307053744792935},{"text":"if I I'm don't see the I millionaire.","start_word":451,"end_word":458,"sentiment":"negative","sentiment_score":-0.3877051174640655},{"text":"don't see I don't even see that invoice in your in your In the account? can you set can you forward that invoice to accounts at Airtel dot net dot a u? Yep.","start_word":459,"end_word":491,"sentiment":"neutral","sentiment_score":-0.1385841816663742},{"text":"Maybe it's a like, it looks like very fishy to me. Maybe it's like spam or some you know?","start_word":492,"end_word":510,"sentiment":"negative","sentiment_score":-0.5392914414405823},{"text":"Yeah. That's why yeah. Yeah. Just forward it to accounts, Yep. a,cc,aunts@airtel.net.au. So I will forward it now straight. So Yeah. a, u u, a, c c, No. U Accounts. NTS. A, CCAUNTSAtAirtelDotNetDotAU. Yes. Dot net dot a u. Here Yeah. we go. Because it doesn't because you I mean, you haven't been with us for a couple of months now, so you should you you should not have received any invoices at all. Yes. Yes. I'll I'll, like, send it to and yeah. Please go with this one and see, like, what we Yeah. can do.","start_word":511,"end_word":607,"sentiment":"neutral","sentiment_score":-0.029175515641871187},{"text":"For I'm I it looks very fishy to me.","start_word":608,"end_word":616,"sentiment":"negative","sentiment_score":-0.4771724343299866},{"text":"yep. Yeah. Maybe. You know? Yeah. Yeah. There's Awesome. a lot of apparently, Australia is one of the worst countries in the world when it comes to scam Yes. and stuff Yes. like that. So just gotta be really careful. Alright. Yeah. If Yes. you could send that, I'll have a look to it. But your account is showing me zero. Zero. Okay. Okay. So Yep. I could see zero on your account or even though it's been disabled. Yep. It has zero there. There's no 200 nothing. Otherwise, it'll even show there.","start_word":617,"end_word":709,"sentiment":"neutral","sentiment_score":-0.12589651346206665},{"text":"So that is a bit fishy.","start_word":710,"end_word":715,"sentiment":"negative","sentiment_score":-0.38422226905822754},{"text":"So, yeah, just send it to the accounts at Airtel dot net dot a u, and we'll look into it. Okay. Because Awesome. sometimes we get the federal police involved in stuff like this. Okay. Yeah. Yeah. Yeah. Yeah. Because I can see, say, like because I have got my direct debit. So it says, like, direct debit 881808247835 then electronic fund transfer, telephone or Internet banking. And that that that sounds like a scam. Yes. Yes. Yes. Claudia. Yeah. No. Yeah. Just send it send it to us because we have a No. we have a department. It's it's got a special name No. to it for fishing and frauds and all that, and it Yes. just goes directly to the Australian Federal Police, but it's not Okay. for your local police. It's all federal stuff. And we just label with them, and if they come out with something, they'll do it if they you know? So that will check everything from all the angles and see what's going on. You know what I mean? Okay. Sure. Awesome. Thank Yep. you. All done. Alright. I have sent it from my end.","start_word":716,"end_word":907,"sentiment":"neutral","sentiment_score":-0.04553956165909767},{"text":"Awesome.","start_word":908,"end_word":908,"sentiment":"positive","sentiment_score":0.34666579961776733},{"text":"Alright.","start_word":909,"end_word":909,"sentiment":"neutral","sentiment_score":0.31869766116142273},{"text":"Thank you very much. Cheers. Thank you.","start_word":910,"end_word":916,"sentiment":"positive","sentiment_score":0.4616853594779968},{"text":"Okay.","start_word":917,"end_word":917,"sentiment":"neutral","sentiment_score":0.16744816303253174},{"text":"Cheers.","start_word":918,"end_word":918,"sentiment":"positive","sentiment_score":0.6460738182067871},{"text":"Bye bye. Bye. Bye.","start_word":919,"end_word":922,"sentiment":"neutral","sentiment_score":0.22901146113872528}],"average":{"sentiment":"neutral","sentiment_score":-0.09038546297970558}}}}