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Good afternoon. Elisa, it's, Ronald from cloud solution IT. How are you doing today?\n\nChannel 1: I'm good. Thank you.\n\nChannel 0: Alright. Okay. Wonderful. No. Alyssa, I I am not so sure if you can still remember the company.\n\nBecause the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nChannel 1: Yep.\n\nChannel 0: I\n\nChannel 1: So I thought I explained it last time, but I'm actually not a CTO for information technology. It's for\n\nChannel 0: am.\n\nChannel 1: DNA.\n\nChannel 0: Mhmm.\n\nChannel 1: So I'm not involved in our IT space or that. And I spoke to my LIT person, and he's sorted for that information. So sorry to have wasted your time again, but, yeah,\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: I can't help you.\n\nChannel 0: Okay. Got it. No. No worries. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Alright. 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you.","start":69.30287,"end":70.04288,"sentiment":"neutral","sentiment_score":0.1633037105202675}],"sentiment":"neutral","sentiment_score":0.05764384404756129,"channel":0,"num_words":8,"start":67.270004,"end":70.04288},{"sentences":[{"text":"Bye.","start":70.6,"end":71.1,"sentiment":"neutral","sentiment_score":0.11628326773643494}],"sentiment":"neutral","sentiment_score":0.11628326773643494,"channel":1,"num_words":1,"start":70.6,"end":71.1},{"sentences":[{"text":"Alright.","start":71.62287,"end":72.102875,"sentiment":"neutral","sentiment_score":0.13941039144992828},{"text":"Thank you, Lisa.","start":72.102875,"end":72.922874,"sentiment":"neutral","sentiment_score":0.23950554430484772}],"sentiment":"neutral","sentiment_score":0.21448175609111786,"channel":0,"num_words":4,"start":71.62287,"end":72.922874}]},"summary":{"result":"success","short":"The customer, Lisa, is not a CTO for information technology and the agent, Ronald, is trying to arrange a meeting with Lisa's CTO, Mr. Baljit Singh. Lisa is not interested and apologizes for wasting the agent's time. The call ends with the agent thanking Lisa and saying goodbye."},"intents":{"segments":[{"text":"Alyssa, I I am not so sure if you can still remember the company. Because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":24,"end_word":80,"intents":[{"intent":"Introduce company and services","confidence_score":0.06781424}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good afternoon. Elisa, it's, Ronald from cloud solution IT. How are you doing today?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.2622554898262024},{"text":"I'm good. Thank you.","start_word":16,"end_word":19,"sentiment":"positive","sentiment_score":0.5328346490859985},{"text":"Alright. Okay.","start_word":20,"end_word":21,"sentiment":"neutral","sentiment_score":0.29713502526283264},{"text":"Wonderful.","start_word":22,"end_word":22,"sentiment":"positive","sentiment_score":0.3840407729148865},{"text":"No. Alyssa, I I am not so sure if you can still remember the company. Because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yep. I So I thought I explained it last time, but I'm actually not a CTO for information technology. It's for am. DNA. Mhmm. So I'm not involved in our IT space or that. And I spoke to my LIT person, and he's sorted for that information. So sorry to have wasted your time again, but, yeah, Mhmm. Alright. I can't help you. Okay. Got it. No. No worries. Thank you. Bye. Alright. Thank you, Lisa.","start_word":23,"end_word":165,"sentiment":"neutral","sentiment_score":-0.04817876219749451}],"average":{"sentiment":"neutral","sentiment_score":0.013320607463205894}}}}