{"metadata":{"transaction_key":"deprecated","request_id":"019f599d-97f3-7b42-90f4-7b14785d6232","sha256":"0dc1e2521e2988743dde6a074b1b93d7cb65068a7fa65e0bf68dd2b42cf37882","created":"2026-07-13T03:55:28.918Z","duration":8.567938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished","confidence":1.0,"words":[{"word":"call","start":0.08,"end":0.32,"confidence":0.7939453,"punctuated_word":"Call","sentiment":"negative","sentiment_score":-0.7593905329704285},{"word":"has","start":0.32,"end":0.48,"confidence":0.9980469,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.8069660663604736},{"word":"been","start":0.48,"end":0.71999997,"confidence":0.9838867,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.8360125422477722},{"word":"forwarded","start":0.71999997,"end":1.04,"confidence":0.99121094,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8230621814727783},{"word":"to","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7771537899971008},{"word":"voice","start":1.28,"end":1.52,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7871671915054321},{"word":"mail","start":1.52,"end":2.02,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.8023092746734619},{"word":"the","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8544924259185791},{"word":"person","start":2.48,"end":2.8,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8190450072288513},{"word":"you're","start":2.8,"end":3.12,"confidence":0.9260254,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8397108316421509},{"word":"trying","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8501084446907043},{"word":"to","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8398767709732056},{"word":"reach","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8402646780014038},{"word":"is","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8884223699569702},{"word":"not","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8905314207077026},{"word":"available","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8309126496315002},{"word":"at","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.45666274428367615},{"word":"the","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.41654327511787415},{"word":"tone","start":5.44,"end":5.92,"confidence":0.99902344,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3820793628692627},{"word":"please","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.42634204030036926},{"word":"record","start":6.16,"end":6.56,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4152311086654663},{"word":"your","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.39948534965515137},{"word":"message","start":6.72,"end":7.22,"confidence":0.9995117,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.3661139309406281},{"word":"when","start":7.52,"end":7.7599998,"confidence":0.99609375,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.2790728807449341},{"word":"you","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3028469979763031},{"word":"have","start":7.9199996,"end":8.08,"confidence":0.9667969,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2826196551322937},{"word":"finished","start":8.08,"end":8.567938,"confidence":0.9941406,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.15878722071647644}],"paragraphs":{"transcript":"\nCall has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.08,"end":2.02,"sentiment":"negative","sentiment_score":-0.7988659398896354},{"text":"The person you're trying to reach is not available.","start":2.32,"end":4.66,"sentiment":"negative","sentiment_score":-0.8503738443056742},{"text":"At the tone, please record your message.","start":5.12,"end":7.22,"sentiment":"negative","sentiment_score":-0.4089225445474897},{"text":"When you have finished","start":7.52,"end":8.567938,"sentiment":"neutral","sentiment_score":-0.25583168864250183}],"sentiment":"negative","sentiment_score":-0.6344892868289241,"num_words":27,"start":0.08,"end":8.567938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.08,"end":2.02,"sentiment":"negative","sentiment_score":-0.7988659398896354},{"text":"The person you're trying to reach is not available.","start":2.32,"end":4.66,"sentiment":"negative","sentiment_score":-0.8503738443056742},{"text":"At the tone, please record your message.","start":5.12,"end":7.22,"sentiment":"negative","sentiment_score":-0.4089225445474897},{"text":"When you have finished","start":7.52,"end":8.567938,"sentiment":"neutral","sentiment_score":-0.25583168864250183}],"sentiment":"negative","sentiment_score":-0.6344892868289241,"channel":1,"num_words":27,"start":0.08,"end":8.567938}]},"summary":{"result":"success","short":"Call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished"},"intents":{"segments":[{"text":"At the tone, please record your message.","start_word":16,"end_word":22,"intents":[{"intent":"Leave voicemail","confidence_score":0.024775513}]}]},"sentiments":{"segments":[{"text":"Call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":22,"sentiment":"negative","sentiment_score":-0.6997261643409729},{"text":"When you have finished","start_word":23,"end_word":26,"sentiment":"neutral","sentiment_score":-0.29194194078445435}],"average":{"sentiment":"negative","sentiment_score":-0.6517514621510225}}}}