{"metadata":{"transaction_key":"deprecated","request_id":"01a0c24a-44a3-79b2-a2e2-7c1e04bac0b9","sha256":"62ff433c43f164c494fec1a7d1d87af4746ecd93694e561497fdd5fac963f783","created":"2026-09-21T04:47:23.864Z","duration":284.18393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":598,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":683,"output_tokens":685},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":683,"output_tokens":45}},"results":{"channels":[{"alternatives":[{"transcript":"Hey. Afternoon, Fred. It's Ross with TechFirm. How are you, man? That's great. Thank you, buddy. Fred, actually, I was just following up on the order we placed. You haven't shared any feedback whether you have processed order and when to stop from again. Okay. Okay. Alright. Yep. Thank you. Thanks. Hello? Hey. Good afternoon there. This is Ross with Tech Home. How are you? That's great. Doing good. Well, miss, actually, I was just following up on the following order we have placed and haven't heard back since then. Yep. I don't have order number. I do have quote ID. 1755110. Yep. One. Subject is a request for best price and stock availability for d p 9800 w m k. It's a Cisco desk phone 9800 Walmart kit. Tech on systems. Yep. I think I found Okay. And before that, one more thing, mister Bay, morning, I, like, put an order for an item. So just checking if it's been allocated. One sec. Order number is 77529 12. Okay. It will be dispatched today. Right? Okay. Okay. Alright. Thank you so much. Yep. Thank you.","confidence":0.9875488,"words":[{"word":"hey","start":5.8399997,"end":6.0,"confidence":0.9160156,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.06707726418972015},{"word":"afternoon","start":6.0,"end":6.48,"confidence":0.9816081,"punctuated_word":"Afternoon,","sentiment":"neutral","sentiment_score":0.09868727624416351},{"word":"fred","start":6.48,"end":6.8799996,"confidence":0.98999023,"punctuated_word":"Fred.","sentiment":"neutral","sentiment_score":0.10778829455375671},{"word":"it's","start":6.8799996,"end":7.3599997,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.11675985902547836},{"word":"ross","start":7.3599997,"end":7.68,"confidence":0.875,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.11851299554109572},{"word":"with","start":7.68,"end":7.8399997,"confidence":0.96533203,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1314787119626999},{"word":"techfirm","start":7.8399997,"end":8.34,"confidence":0.6660156,"punctuated_word":"TechFirm.","sentiment":"neutral","sentiment_score":0.12220599502325058},{"word":"how","start":8.4,"end":8.48,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1457897424697876},{"word":"are","start":8.48,"end":8.639999,"confidence":0.9819336,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.13539950549602509},{"word":"you","start":8.639999,"end":8.8,"confidence":0.9941406,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.16135773062705994},{"word":"man","start":8.8,"end":9.3,"confidence":0.9980469,"punctuated_word":"man?","sentiment":"neutral","sentiment_score":0.20150110125541687},{"word":"that's","start":11.28,"end":11.5199995,"confidence":0.9885254,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6702840328216553},{"word":"great","start":11.5199995,"end":11.84,"confidence":0.9680176,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.7185239791870117},{"word":"thank","start":11.84,"end":12.0,"confidence":0.52734375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.661838710308075},{"word":"you","start":12.0,"end":12.08,"confidence":0.9760742,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.606812596321106},{"word":"buddy","start":12.08,"end":12.58,"confidence":0.9916992,"punctuated_word":"buddy.","sentiment":"positive","sentiment_score":0.5674225091934204},{"word":"fred","start":13.075,"end":13.315001,"confidence":0.6748047,"punctuated_word":"Fred,","sentiment":"neutral","sentiment_score":0.08364422619342804},{"word":"actually","start":13.315001,"end":13.555,"confidence":0.9855957,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.05673915892839432},{"word":"i","start":13.555,"end":13.715,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017425186932086945},{"word":"was","start":13.715,"end":13.875,"confidence":0.99609375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.00363527238368988},{"word":"just","start":13.875,"end":14.115,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.017863556742668152},{"word":"following","start":14.115,"end":14.435,"confidence":0.9941406,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.014139443635940552},{"word":"up","start":14.435,"end":14.595,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.02957305684685707},{"word":"on","start":14.595,"end":15.095,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.035906560719013214},{"word":"the","start":15.795,"end":16.035,"confidence":0.8925781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023385390639305115},{"word":"order","start":16.035,"end":16.355,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.047631848603487015},{"word":"we","start":16.355,"end":16.675,"confidence":0.8925781,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.00535907968878746},{"word":"placed","start":16.675,"end":17.175,"confidence":0.96972656,"punctuated_word":"placed.","sentiment":"neutral","sentiment_score":0.031373776495456696},{"word":"you","start":17.235,"end":17.475,"confidence":0.97314453,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.12368956208229064},{"word":"haven't","start":17.475,"end":17.715,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.0972697213292122},{"word":"shared","start":17.715,"end":17.955,"confidence":0.7949219,"punctuated_word":"shared","sentiment":"neutral","sentiment_score":-0.046586520969867706},{"word":"any","start":17.955,"end":18.435,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.08038732409477234},{"word":"feedback","start":18.435,"end":18.935,"confidence":0.9980469,"punctuated_word":"feedback","sentiment":"neutral","sentiment_score":-0.05518371984362602},{"word":"whether","start":19.555,"end":19.795,"confidence":0.7763672,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.08866238594055176},{"word":"you","start":19.795,"end":20.035,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07537493109703064},{"word":"have","start":20.035,"end":20.195,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08831725269556046},{"word":"processed","start":20.195,"end":20.675,"confidence":0.7001953,"punctuated_word":"processed","sentiment":"neutral","sentiment_score":-0.04861215129494667},{"word":"order","start":20.675,"end":21.175,"confidence":0.94921875,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.06274351477622986},{"word":"and","start":22.275,"end":22.435001,"confidence":0.7729492,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09538129717111588},{"word":"when","start":22.435001,"end":22.755001,"confidence":0.33007812,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.07637088000774384},{"word":"to","start":22.755001,"end":22.835,"confidence":0.70703125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12594561278820038},{"word":"stop","start":22.835,"end":23.154999,"confidence":0.65234375,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.06120667606592178},{"word":"from","start":23.154999,"end":23.395,"confidence":0.30517578,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.08186335861682892},{"word":"again","start":23.395,"end":23.895,"confidence":0.5394287,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.04774106293916702},{"word":"okay","start":36.13,"end":36.53,"confidence":0.96875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012508148327469826},{"word":"okay","start":36.53,"end":37.03,"confidence":0.8479004,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010901913046836851},{"word":"alright","start":37.33,"end":37.83,"confidence":0.79541016,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02315337210893631},{"word":"yep","start":38.765,"end":39.005,"confidence":0.98168945,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08113454282283783},{"word":"thank","start":39.005,"end":39.245,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.34531882405281067},{"word":"you","start":39.245,"end":39.745,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33470988273620605},{"word":"thanks","start":41.645,"end":42.145,"confidence":0.7607422,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.23215177655220032},{"word":"hello","start":72.195,"end":72.695,"confidence":0.67407227,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03201582282781601},{"word":"hey","start":75.395,"end":75.634995,"confidence":0.9152832,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.09192031621932983},{"word":"good","start":75.634995,"end":75.875,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.1990235298871994},{"word":"afternoon","start":75.875,"end":76.274994,"confidence":0.99902344,"punctuated_word":"afternoon","sentiment":"neutral","sentiment_score":0.1735907793045044},{"word":"there","start":76.274994,"end":76.515,"confidence":0.8486328,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.13066203892230988},{"word":"this","start":76.515,"end":76.755,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.12223131209611891},{"word":"is","start":76.755,"end":76.91499,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1397973895072937},{"word":"ross","start":76.91499,"end":77.155,"confidence":0.9404297,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.15616163611412048},{"word":"with","start":77.155,"end":77.395,"confidence":0.9428711,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.15073902904987335},{"word":"tech","start":77.395,"end":77.55499,"confidence":0.890625,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.1299460530281067},{"word":"home","start":77.55499,"end":77.795,"confidence":0.6529541,"punctuated_word":"Home.","sentiment":"neutral","sentiment_score":0.1060897558927536},{"word":"how","start":77.795,"end":77.954994,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.09869177639484406},{"word":"are","start":77.954994,"end":78.115,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0902559608221054},{"word":"you","start":78.115,"end":78.39,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.10834109783172607},{"word":"that's","start":80.71,"end":80.95,"confidence":0.98999023,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4442945420742035},{"word":"great","start":80.95,"end":81.27,"confidence":0.6928711,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.47117316722869873},{"word":"doing","start":81.27,"end":81.51,"confidence":0.21264648,"punctuated_word":"Doing","sentiment":"positive","sentiment_score":0.4094200730323791},{"word":"good","start":81.51,"end":81.83,"confidence":0.99560547,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.35494738817214966},{"word":"well","start":81.83,"end":82.07,"confidence":0.9001465,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.03925957530736923},{"word":"miss","start":82.07,"end":82.31,"confidence":0.9223633,"punctuated_word":"miss,","sentiment":"neutral","sentiment_score":-0.08264708518981934},{"word":"actually","start":82.31,"end":82.55,"confidence":0.986084,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.11239399760961533},{"word":"i","start":82.55,"end":82.63,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1315048784017563},{"word":"was","start":82.63,"end":82.87,"confidence":0.99609375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.10432953387498856},{"word":"just","start":82.87,"end":83.03,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09311246126890182},{"word":"following","start":83.03,"end":83.43,"confidence":0.99902344,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.05386741831898689},{"word":"up","start":83.43,"end":83.67,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.05338829755783081},{"word":"on","start":83.67,"end":83.99,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05185604095458984},{"word":"the","start":83.99,"end":84.229996,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08411739766597748},{"word":"following","start":84.229996,"end":84.63,"confidence":0.9892578,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.08130628615617752},{"word":"order","start":84.63,"end":84.95,"confidence":0.99902344,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.06994637846946716},{"word":"we","start":84.95,"end":85.19,"confidence":0.83251953,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.14024876058101654},{"word":"have","start":85.19,"end":85.35,"confidence":0.45141602,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1505049169063568},{"word":"placed","start":85.35,"end":85.85,"confidence":1.0,"punctuated_word":"placed","sentiment":"neutral","sentiment_score":-0.08479835093021393},{"word":"and","start":86.63,"end":86.95,"confidence":0.6152344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1709774285554886},{"word":"haven't","start":86.95,"end":87.27,"confidence":0.9951172,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.1927625834941864},{"word":"heard","start":87.27,"end":87.67,"confidence":0.99902344,"punctuated_word":"heard","sentiment":"neutral","sentiment_score":-0.15539227426052094},{"word":"back","start":87.67,"end":88.17,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.18096041679382324},{"word":"since","start":88.47,"end":88.79,"confidence":0.99902344,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.24565215408802032},{"word":"then","start":88.79,"end":89.29,"confidence":0.9851074,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.14928624033927915},{"word":"yep","start":95.33501,"end":95.83501,"confidence":0.9909668,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.017180968075990677},{"word":"i","start":115.450005,"end":115.69,"confidence":0.8852539,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1605968475341797},{"word":"don't","start":115.69,"end":115.93,"confidence":0.99658203,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11883755773305892},{"word":"have","start":115.93,"end":116.25,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11103952676057816},{"word":"order","start":116.25,"end":116.57001,"confidence":0.9980469,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.13425138592720032},{"word":"number","start":116.57001,"end":116.89,"confidence":0.97094727,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.15893036127090454},{"word":"i","start":116.89,"end":117.05,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07332202792167664},{"word":"do","start":117.05,"end":117.21001,"confidence":0.94384766,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03224283456802368},{"word":"have","start":117.21001,"end":117.450005,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04777687415480614},{"word":"quote","start":117.450005,"end":117.770004,"confidence":0.9394531,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":-0.051544368267059326},{"word":"id","start":117.770004,"end":118.270004,"confidence":0.99853516,"punctuated_word":"ID.","sentiment":"neutral","sentiment_score":-0.055297378450632095},{"word":"1755110","start":121.424995,"end":124.325,"confidence":0.96616906,"punctuated_word":"1755110.","sentiment":"neutral","sentiment_score":-0.01636134646832943},{"word":"yep","start":143.36,"end":143.86,"confidence":0.9951172,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.003243526443839073},{"word":"one","start":154.575,"end":155.075,"confidence":0.48266602,"punctuated_word":"One.","sentiment":"neutral","sentiment_score":-0.008937180042266846},{"word":"subject","start":155.455,"end":155.955,"confidence":0.8413086,"punctuated_word":"Subject","sentiment":"neutral","sentiment_score":0.010638999752700329},{"word":"is","start":156.415,"end":156.915,"confidence":0.9838867,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00030666030943393707},{"word":"a","start":158.59999,"end":158.76,"confidence":0.94140625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0025472622364759445},{"word":"request","start":158.76,"end":159.23999,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.011441027745604517},{"word":"for","start":159.23999,"end":159.64,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.005430325865745544},{"word":"best","start":159.64,"end":160.12,"confidence":0.9921875,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.016194269061088562},{"word":"price","start":160.12,"end":160.62,"confidence":0.9980469,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.03682062029838562},{"word":"and","start":160.68,"end":160.92,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012555032968521118},{"word":"stock","start":160.92,"end":161.23999,"confidence":0.98828125,"punctuated_word":"stock","sentiment":"neutral","sentiment_score":0.005234390497207642},{"word":"availability","start":161.23999,"end":161.73999,"confidence":0.99609375,"punctuated_word":"availability","sentiment":"neutral","sentiment_score":-0.0001602526754140854},{"word":"for","start":161.88,"end":162.38,"confidence":0.9526367,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0040601156651973724},{"word":"d","start":162.44,"end":162.68,"confidence":0.5800781,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.012165755964815617},{"word":"p","start":162.68,"end":163.08,"confidence":0.9614258,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.01023896038532257},{"word":"9800","start":163.08,"end":164.36,"confidence":0.9970703,"punctuated_word":"9800","sentiment":"neutral","sentiment_score":-0.014388225972652435},{"word":"w","start":164.36,"end":164.59999,"confidence":0.96240234,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.012465042062103748},{"word":"m","start":164.59999,"end":164.84,"confidence":0.9790039,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.01998194120824337},{"word":"k","start":164.84,"end":165.34,"confidence":0.9975586,"punctuated_word":"k.","sentiment":"neutral","sentiment_score":-0.022141486406326297},{"word":"it's","start":169.56,"end":169.95999,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.006422332488000393},{"word":"a","start":169.95999,"end":170.12,"confidence":0.95166016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.009067469276487827},{"word":"cisco","start":170.12,"end":170.62,"confidence":0.9560547,"punctuated_word":"Cisco","sentiment":"neutral","sentiment_score":0.007666601799428463},{"word":"desk","start":170.68,"end":171.0,"confidence":0.9760742,"punctuated_word":"desk","sentiment":"neutral","sentiment_score":0.019958246499300003},{"word":"phone","start":171.0,"end":171.31999,"confidence":0.9951172,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.004580199718475342},{"word":"9800","start":171.31999,"end":172.2,"confidence":0.90283203,"punctuated_word":"9800","sentiment":"neutral","sentiment_score":0.0010950639843940737},{"word":"walmart","start":172.2,"end":172.7,"confidence":0.72509766,"punctuated_word":"Walmart","sentiment":"neutral","sentiment_score":0.016255289316177368},{"word":"kit","start":172.76,"end":173.055,"confidence":0.9692383,"punctuated_word":"kit.","sentiment":"neutral","sentiment_score":-0.0055040656588971615},{"word":"tech","start":184.09499,"end":184.415,"confidence":0.16223145,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":-0.003061545081436634},{"word":"on","start":184.415,"end":184.915,"confidence":0.9404297,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.005251468159258366},{"word":"systems","start":185.055,"end":185.555,"confidence":0.92993164,"punctuated_word":"systems.","sentiment":"neutral","sentiment_score":-0.007414598483592272},{"word":"yep","start":204.295,"end":204.795,"confidence":0.98950195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.016593370586633682},{"word":"i","start":205.335,"end":205.57501,"confidence":0.64990234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008328266441822052},{"word":"think","start":205.57501,"end":205.895,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.00849643163383007},{"word":"i","start":205.895,"end":206.21501,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01497490331530571},{"word":"found","start":206.21501,"end":206.615,"confidence":0.9892578,"punctuated_word":"found","sentiment":"neutral","sentiment_score":0.005907226353883743},{"word":"okay","start":215.54999,"end":215.87,"confidence":0.94921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01601555570960045},{"word":"and","start":215.87,"end":216.11,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.016085268929600716},{"word":"before","start":216.11,"end":216.34999,"confidence":0.9980469,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.014389034360647202},{"word":"that","start":216.34999,"end":216.75,"confidence":0.97387695,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.013070446439087393},{"word":"one","start":216.75,"end":216.98999,"confidence":0.6142578,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.027636142447590828},{"word":"more","start":216.98999,"end":217.31,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.013257456943392754},{"word":"thing","start":217.31,"end":217.81,"confidence":0.77124023,"punctuated_word":"thing,","sentiment":"neutral","sentiment_score":0.006787193939089775},{"word":"mister","start":217.87,"end":218.11,"confidence":0.734375,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.020276611670851707},{"word":"bay","start":218.11,"end":218.61,"confidence":0.39813232,"punctuated_word":"Bay,","sentiment":"neutral","sentiment_score":0.018977265805006027},{"word":"morning","start":218.90999,"end":219.40999,"confidence":0.73168945,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":0.019824009388685223},{"word":"i","start":219.95,"end":220.45,"confidence":0.90112305,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":0.01622563600540161},{"word":"like","start":220.90999,"end":221.06999,"confidence":0.8557129,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.007960665971040726},{"word":"put","start":221.06999,"end":221.56999,"confidence":0.96533203,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.006221707910299301},{"word":"an","start":221.70999,"end":221.95,"confidence":0.9506836,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.002875333651900291},{"word":"order","start":221.95,"end":222.34999,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.002687148749828338},{"word":"for","start":222.34999,"end":222.51,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0004407651722431183},{"word":"an","start":222.51,"end":222.75,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0013651717454195025},{"word":"item","start":222.75,"end":223.25,"confidence":0.91625977,"punctuated_word":"item.","sentiment":"neutral","sentiment_score":-0.014618881978094578},{"word":"so","start":223.62999,"end":223.87,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.025973891839385033},{"word":"just","start":223.87,"end":224.18999,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.023585008457303047},{"word":"checking","start":224.18999,"end":224.67,"confidence":0.9716797,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.003581985831260681},{"word":"if","start":224.67,"end":224.90999,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.011291425675153732},{"word":"it's","start":224.90999,"end":225.15,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.024234186857938766},{"word":"been","start":225.15,"end":225.39,"confidence":0.9716797,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.028024844825267792},{"word":"allocated","start":225.39,"end":225.89,"confidence":0.9753418,"punctuated_word":"allocated.","sentiment":"neutral","sentiment_score":-0.033665500581264496},{"word":"one","start":238.395,"end":238.55501,"confidence":0.52783203,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.03124847635626793},{"word":"sec","start":238.55501,"end":239.01,"confidence":0.9770508,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.031885117292404175},{"word":"order","start":250.84999,"end":251.09,"confidence":0.9980469,"punctuated_word":"Order","sentiment":"neutral","sentiment_score":0.03232187777757645},{"word":"number","start":251.09,"end":251.56999,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.03458332270383835},{"word":"is","start":251.56999,"end":252.06999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04249419644474983},{"word":"77529","start":252.63501,"end":256.73502,"confidence":0.9998047,"punctuated_word":"77529","sentiment":"neutral","sentiment_score":0.02370770275592804},{"word":"12","start":262.23502,"end":262.98502,"confidence":0.998291,"punctuated_word":"12.","sentiment":"neutral","sentiment_score":0.016172461211681366},{"word":"okay","start":269.84998,"end":270.16998,"confidence":0.7717285,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08470287919044495},{"word":"it","start":270.16998,"end":270.25,"confidence":0.9248047,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.08044536411762238},{"word":"will","start":270.25,"end":270.40997,"confidence":0.9741211,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1103018969297409},{"word":"be","start":270.40997,"end":270.56998,"confidence":0.9873047,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1071973592042923},{"word":"dispatched","start":270.56998,"end":270.97,"confidence":0.97265625,"punctuated_word":"dispatched","sentiment":"neutral","sentiment_score":0.1118871122598648},{"word":"today","start":270.97,"end":271.28998,"confidence":0.9851074,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.10318552702665328},{"word":"right","start":271.28998,"end":271.78998,"confidence":0.9980469,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.08600074052810669},{"word":"okay","start":273.77,"end":274.27,"confidence":0.8400879,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18727481365203855},{"word":"okay","start":275.12997,"end":275.44998,"confidence":0.8701172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2260829955339432},{"word":"alright","start":275.44998,"end":275.77,"confidence":0.99365234,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.4070436358451843},{"word":"thank","start":275.77,"end":276.00998,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6727973222732544},{"word":"you","start":276.00998,"end":276.25,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7151426076889038},{"word":"so","start":276.25,"end":276.33,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.727165162563324},{"word":"much","start":276.33,"end":276.6389,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6774348020553589},{"word":"yep","start":279.43887,"end":279.93887,"confidence":0.98657227,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04526682198047638},{"word":"thank","start":279.99887,"end":280.2389,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8203616738319397},{"word":"you","start":280.2389,"end":280.7389,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.07392020523548126}],"paragraphs":{"transcript":"\nHey. Afternoon, Fred. It's Ross with TechFirm. How are you, man? That's great.\n\nThank you, buddy. Fred, actually, I was just following up on the order we placed. You haven't shared any feedback whether you have processed order and when to stop from again. Okay. Okay.\n\nAlright. Yep. Thank you. Thanks. Hello?\n\nHey. Good afternoon there. This is Ross with Tech Home. How are you? That's great.\n\nDoing good. Well, miss, actually, I was just following up on the following order we have placed and haven't heard back since then. Yep. I don't have order number. I do have quote ID.\n\n1755110. Yep. One. Subject is a request for best price and stock availability for d p 9800 w m k. It's a Cisco desk phone 9800 Walmart kit.\n\nTech on systems. Yep. I think I found Okay. And before that, one more thing, mister Bay, morning, I, like, put an order for an item. So just checking if it's been allocated.\n\nOne sec. Order number is 77529 12. Okay. It will be dispatched today. Right?\n\nOkay. Okay. Alright. Thank you so much. Yep.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hey.","start":5.8399997,"end":6.0,"sentiment":"neutral","sentiment_score":0.06707726418972015},{"text":"Afternoon, Fred.","start":6.0,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.10323778539896011},{"text":"It's Ross with TechFirm.","start":6.8799996,"end":8.34,"sentiment":"neutral","sentiment_score":0.12223939038813114},{"text":"How are you, man?","start":8.4,"end":9.3,"sentiment":"neutral","sentiment_score":0.16101201996207237},{"text":"That's great.","start":11.28,"end":11.84,"sentiment":"positive","sentiment_score":0.6944040060043335}],"sentiment":"neutral","sentiment_score":0.2150281914151632,"num_words":13,"start":5.8399997,"end":11.84},{"sentences":[{"text":"Thank you, buddy.","start":11.84,"end":12.58,"sentiment":"positive","sentiment_score":0.6120246052742004},{"text":"Fred, actually, I was just following up on the order we placed.","start":13.075,"end":17.175,"sentiment":"neutral","sentiment_score":0.030556379817426205},{"text":"You haven't shared any feedback whether you have processed order and when to stop from again.","start":17.235,"end":23.895,"sentiment":"neutral","sentiment_score":-0.07845849823206663},{"text":"Okay.","start":36.13,"end":36.53,"sentiment":"neutral","sentiment_score":0.012508148327469826},{"text":"Okay.","start":36.53,"end":37.03,"sentiment":"neutral","sentiment_score":0.010901913046836851}],"sentiment":"neutral","sentiment_score":0.029418923130089588,"num_words":33,"start":11.84,"end":37.03},{"sentences":[{"text":"Alright.","start":37.33,"end":37.83,"sentiment":"neutral","sentiment_score":0.02315337210893631},{"text":"Yep.","start":38.765,"end":39.005,"sentiment":"neutral","sentiment_score":0.08113454282283783},{"text":"Thank you.","start":39.005,"end":39.745,"sentiment":"positive","sentiment_score":0.34001435339450836},{"text":"Thanks.","start":41.645,"end":42.145,"sentiment":"neutral","sentiment_score":0.23215177655220032},{"text":"Hello?","start":72.195,"end":72.695,"sentiment":"neutral","sentiment_score":0.03201582282781601}],"sentiment":"neutral","sentiment_score":0.17474737018346786,"num_words":6,"start":37.33,"end":72.695},{"sentences":[{"text":"Hey.","start":75.395,"end":75.634995,"sentiment":"neutral","sentiment_score":0.09192031621932983},{"text":"Good afternoon there.","start":75.634995,"end":76.515,"sentiment":"neutral","sentiment_score":0.16775878270467123},{"text":"This is Ross with Tech Home.","start":76.515,"end":77.795,"sentiment":"neutral","sentiment_score":0.13416086261471113},{"text":"How are you?","start":77.795,"end":78.39,"sentiment":"neutral","sentiment_score":0.09909627834955852},{"text":"That's great.","start":80.71,"end":81.27,"sentiment":"positive","sentiment_score":0.4577338546514511}],"sentiment":"neutral","sentiment_score":0.17419455895821254,"num_words":15,"start":75.395,"end":81.27},{"sentences":[{"text":"Doing good.","start":81.27,"end":81.83,"sentiment":"positive","sentiment_score":0.3821837306022644},{"text":"Well, miss, actually, I was just following up on the following order we have placed and haven't heard back since then.","start":81.83,"end":89.29,"sentiment":"neutral","sentiment_score":-0.11563392746306601},{"text":"Yep.","start":95.33501,"end":95.83501,"sentiment":"neutral","sentiment_score":-0.017180968075990677},{"text":"I don't have order number.","start":115.450005,"end":116.89,"sentiment":"neutral","sentiment_score":-0.13673113584518432},{"text":"I do have quote ID.","start":116.89,"end":118.270004,"sentiment":"neutral","sentiment_score":-0.05203669667243958}],"sentiment":"neutral","sentiment_score":-0.07720485724070493,"num_words":34,"start":81.27,"end":118.270004},{"sentences":[{"text":"1755110.","start":121.424995,"end":124.325,"sentiment":"neutral","sentiment_score":-0.01636134646832943},{"text":"Yep.","start":143.36,"end":143.86,"sentiment":"neutral","sentiment_score":-0.003243526443839073},{"text":"One.","start":154.575,"end":155.075,"sentiment":"neutral","sentiment_score":-0.008937180042266846},{"text":"Subject is a request for best price and stock availability for d p 9800 w m k.","start":155.455,"end":165.34,"sentiment":"neutral","sentiment_score":0.0003274593173581009},{"text":"It's a Cisco desk phone 9800 Walmart kit.","start":169.56,"end":173.055,"sentiment":"neutral","sentiment_score":0.0074426421779207885}],"sentiment":"neutral","sentiment_score":0.0013059247451435243,"num_words":28,"start":121.424995,"end":173.055},{"sentences":[{"text":"Tech on systems.","start":184.09499,"end":185.555,"sentiment":"neutral","sentiment_score":-0.0052425372414290905},{"text":"Yep.","start":204.295,"end":204.795,"sentiment":"neutral","sentiment_score":0.016593370586633682},{"text":"I think I found Okay.","start":205.335,"end":215.87,"sentiment":"neutral","sentiment_score":0.010744476690888405},{"text":"And before that, one more thing, mister Bay, morning, I, like, put an order for an item.","start":215.87,"end":223.25,"sentiment":"neutral","sentiment_score":0.009865312344011138},{"text":"So just checking if it's been allocated.","start":223.62999,"end":225.89,"sentiment":"neutral","sentiment_score":-0.021479549152510508}],"sentiment":"neutral","sentiment_score":0.002180048730224371,"num_words":33,"start":184.09499,"end":225.89},{"sentences":[{"text":"One sec.","start":238.395,"end":239.01,"sentiment":"neutral","sentiment_score":0.03156679682433605},{"text":"Order number is 77529 12.","start":250.84999,"end":262.98502,"sentiment":"neutral","sentiment_score":0.029855912178754808},{"text":"Okay.","start":269.84998,"end":270.16998,"sentiment":"neutral","sentiment_score":0.08470287919044495},{"text":"It will be dispatched today.","start":270.16998,"end":271.28998,"sentiment":"neutral","sentiment_score":0.10260345190763473},{"text":"Right?","start":271.28998,"end":271.78998,"sentiment":"neutral","sentiment_score":0.08600074052810669}],"sentiment":"neutral","sentiment_score":0.06400957384279796,"num_words":14,"start":238.395,"end":271.78998},{"sentences":[{"text":"Okay.","start":273.77,"end":274.27,"sentiment":"neutral","sentiment_score":0.18727481365203855},{"text":"Okay.","start":275.12997,"end":275.44998,"sentiment":"neutral","sentiment_score":0.2260829955339432},{"text":"Alright.","start":275.44998,"end":275.77,"sentiment":"positive","sentiment_score":0.4070436358451843},{"text":"Thank you so much.","start":275.77,"end":276.6389,"sentiment":"positive","sentiment_score":0.6981349736452103},{"text":"Yep.","start":279.43887,"end":279.93887,"sentiment":"neutral","sentiment_score":0.04526682198047638}],"sentiment":"positive","sentiment_score":0.45727602019906044,"num_words":8,"start":273.77,"end":279.93887},{"sentences":[{"text":"Thank you.","start":279.99887,"end":280.7389,"sentiment":"positive","sentiment_score":0.3732207342982292}],"sentiment":"positive","sentiment_score":0.3732207342982292,"num_words":2,"start":279.99887,"end":280.7389}]}}]},{"alternatives":[{"transcript":"Hello. Fred speaking. Good. How are you? Let me just transfer you to the orders team. They they're the ones working on the orders. Let me just transfer you. They because they have more they are the ones that there's a special orders team that works on all orders. I'll just transfer you to them. Yeah. I'll do all that. Thanks. Bye. Hello? Hi. How can I help? Good. How are you? Oh, okay. Just give me one second. I'll just get to the right screen. Just mid order. Won't be a sec. Oh, everything's taking forever. What was the order number that you were following up on? Quote ID. Yeah. Okay. Let me just search for that in our inbox. So 1755110? Okay. I can't find anything in the inbox. Was this do you in the email subject title, would could you give me any numbers or anything? Okay. 9800. Okay. What what was the organization that you're calling from? Okay. Just give me a second, and I'll find it. I'm sure. Oh, okay. So it's it's a Cisco order? Okay. They've put you through to the orders team. We don't actually key the Cisco orders. I'm just gonna put you through to the Cisco team. Won't be a sec. Yep. Yep. Uh-huh. Sure. Mhmm. Yep. Okay. Yeah. It's it's actually progressed to picking slip printed, so that should leave us later today. Yep. Should be dispatched today. That's right. Okay. I'll just transfer you. Won't be long.","confidence":0.9941406,"words":[{"word":"hello","start":3.36,"end":3.52,"confidence":0.5128174,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.015066104009747503},{"word":"fred","start":3.52,"end":3.84,"confidence":0.5390625,"punctuated_word":"Fred","sentiment":"neutral","sentiment_score":0.012078925035893915},{"word":"speaking","start":3.84,"end":4.34,"confidence":0.96899414,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.016631104052066803},{"word":"good","start":9.44,"end":9.76,"confidence":0.96972656,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.3276827335357666},{"word":"how","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.186847984790802},{"word":"are","start":9.92,"end":10.08,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.15465424954891205},{"word":"you","start":10.08,"end":10.58,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2459731251001358},{"word":"let","start":24.27,"end":24.43,"confidence":0.9980469,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.014508325606584547},{"word":"me","start":24.43,"end":24.51,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.00195128470659256},{"word":"just","start":24.51,"end":24.67,"confidence":0.9790039,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.004801515489816666},{"word":"transfer","start":24.67,"end":24.99,"confidence":0.99609375,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.009321488440036774},{"word":"you","start":24.99,"end":25.150002,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0044530779123306274},{"word":"to","start":25.150002,"end":25.230001,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009353592991828918},{"word":"the","start":25.230001,"end":25.390001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0038737952709198},{"word":"orders","start":25.390001,"end":25.710001,"confidence":0.87597656,"punctuated_word":"orders","sentiment":"neutral","sentiment_score":-0.004137109965085983},{"word":"team","start":25.710001,"end":26.210001,"confidence":0.9831543,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.006996676325798035},{"word":"they","start":26.35,"end":26.75,"confidence":0.92089844,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.0061788782477378845},{"word":"they're","start":26.83,"end":27.07,"confidence":0.9802246,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.003915976267307997},{"word":"the","start":27.07,"end":27.23,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014680907130241394},{"word":"ones","start":27.23,"end":27.470001,"confidence":0.89990234,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":0.008661579340696335},{"word":"working","start":27.470001,"end":27.710001,"confidence":0.9741211,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.01193370670080185},{"word":"on","start":27.710001,"end":27.87,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.00837663933634758},{"word":"the","start":27.87,"end":28.03,"confidence":0.9667969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0032726936042308807},{"word":"orders","start":28.03,"end":28.53,"confidence":0.99902344,"punctuated_word":"orders.","sentiment":"neutral","sentiment_score":0.0023224689066410065},{"word":"let","start":29.550001,"end":29.710001,"confidence":0.8076172,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.00757240504026413},{"word":"me","start":29.710001,"end":29.87,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.020001113414764404},{"word":"just","start":29.87,"end":30.03,"confidence":0.96533203,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.024335522204637527},{"word":"transfer","start":30.03,"end":30.43,"confidence":0.99902344,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.0069125257432460785},{"word":"you","start":30.43,"end":30.83,"confidence":0.6113281,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.0005067437887191772},{"word":"they","start":30.83,"end":30.91,"confidence":0.48632812,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.010608755052089691},{"word":"because","start":30.990002,"end":31.150002,"confidence":0.3564453,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.00920509733259678},{"word":"they","start":31.150002,"end":31.310001,"confidence":0.50146484,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.014324979856610298},{"word":"have","start":31.310001,"end":31.470001,"confidence":0.6699219,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01700313203036785},{"word":"more","start":31.470001,"end":31.710001,"confidence":0.8647461,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.01557934284210205},{"word":"they","start":31.79,"end":31.95,"confidence":0.5361328,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.01055685430765152},{"word":"are","start":31.95,"end":32.03,"confidence":0.48632812,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.028826916590332985},{"word":"the","start":32.03,"end":32.190002,"confidence":0.68408203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030244357883930206},{"word":"ones","start":32.190002,"end":32.59,"confidence":0.93847656,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":-0.010010767728090286},{"word":"that","start":32.59,"end":32.91,"confidence":0.97802734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.004195231944322586},{"word":"there's","start":32.99,"end":33.39,"confidence":0.9555664,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.003440344240516424},{"word":"a","start":33.39,"end":33.55,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006474938243627548},{"word":"special","start":33.55,"end":33.95,"confidence":0.9980469,"punctuated_word":"special","sentiment":"neutral","sentiment_score":-0.015397872775793076},{"word":"orders","start":33.95,"end":34.190002,"confidence":0.984375,"punctuated_word":"orders","sentiment":"neutral","sentiment_score":-0.019391857087612152},{"word":"team","start":34.190002,"end":34.43,"confidence":0.99902344,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.011631276458501816},{"word":"that","start":34.43,"end":34.59,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0025101006031036377},{"word":"works","start":34.59,"end":34.83,"confidence":0.99902344,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.0019389241933822632},{"word":"on","start":34.83,"end":35.07,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0013620033860206604},{"word":"all","start":35.07,"end":35.31,"confidence":0.87060547,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.009341718629002573},{"word":"orders","start":35.31,"end":35.81,"confidence":0.9970703,"punctuated_word":"orders.","sentiment":"neutral","sentiment_score":-0.017826564610004425},{"word":"i'll","start":36.83,"end":36.99,"confidence":0.99316406,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.015307238325476646},{"word":"just","start":36.99,"end":37.23,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.013677826151251791},{"word":"transfer","start":37.23,"end":37.63,"confidence":0.99121094,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.010088983923196793},{"word":"you","start":37.63,"end":37.79,"confidence":0.8911133,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03251533582806587},{"word":"to","start":37.79,"end":37.870003,"confidence":0.6381836,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022487018257379532},{"word":"them","start":37.870003,"end":38.370003,"confidence":0.8190918,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.020231079310178757},{"word":"yeah","start":38.59,"end":38.91,"confidence":0.6611328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05128335952758789},{"word":"i'll","start":38.91,"end":39.07,"confidence":0.99072266,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13373039662837982},{"word":"do","start":39.07,"end":39.23,"confidence":0.9970703,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.4280872642993927},{"word":"all","start":39.23,"end":39.39,"confidence":0.6489258,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.41840434074401855},{"word":"that","start":39.39,"end":39.765,"confidence":0.9277344,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.2177479863166809},{"word":"thanks","start":40.165,"end":40.665,"confidence":0.76904297,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.27816998958587646},{"word":"bye","start":43.925,"end":44.425,"confidence":0.7644043,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11150118708610536},{"word":"hello","start":70.195,"end":70.695,"confidence":0.99316406,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04182317107915878},{"word":"hi","start":73.315,"end":73.715004,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06106516718864441},{"word":"how","start":73.715004,"end":73.875,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.06975887715816498},{"word":"can","start":73.875,"end":74.035,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07105455547571182},{"word":"i","start":74.035,"end":74.115005,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08057665079832077},{"word":"help","start":74.115005,"end":74.615005,"confidence":0.99853516,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.08850870281457901},{"word":"good","start":78.755005,"end":78.995,"confidence":0.99853516,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.1626696735620499},{"word":"how","start":78.995,"end":79.235,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.11309586465358734},{"word":"are","start":79.235,"end":79.315,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08769012987613678},{"word":"you","start":79.315,"end":79.815,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.14267075061798096},{"word":"oh","start":90.12,"end":90.28001,"confidence":0.9272461,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.06350257992744446},{"word":"okay","start":90.28001,"end":90.68,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.044102855026721954},{"word":"just","start":90.68,"end":90.840004,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.049704015254974365},{"word":"give","start":90.840004,"end":91.0,"confidence":0.9921875,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.05247558653354645},{"word":"me","start":91.0,"end":91.240005,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.046357057988643646},{"word":"one","start":91.240005,"end":91.48,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.04864832013845444},{"word":"second","start":91.48,"end":91.8,"confidence":0.9970703,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.025267884135246277},{"word":"i'll","start":91.8,"end":91.96001,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.02142047882080078},{"word":"just","start":91.96001,"end":92.200005,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.015216981992125511},{"word":"get","start":92.200005,"end":92.44,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.017912358045578003},{"word":"to","start":92.44,"end":92.600006,"confidence":0.96435547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.015364738181233406},{"word":"the","start":92.600006,"end":92.76,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01183127611875534},{"word":"right","start":92.76,"end":93.16,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.003537192940711975},{"word":"screen","start":93.16,"end":93.66,"confidence":0.9980469,"punctuated_word":"screen.","sentiment":"neutral","sentiment_score":-0.01951416023075581},{"word":"just","start":98.795,"end":99.034996,"confidence":0.53759766,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.04048563167452812},{"word":"mid","start":99.034996,"end":99.354996,"confidence":0.67626953,"punctuated_word":"mid","sentiment":"neutral","sentiment_score":-0.04378819465637207},{"word":"order","start":99.354996,"end":99.674995,"confidence":0.6586914,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":-0.05830378457903862},{"word":"won't","start":99.674995,"end":99.91499,"confidence":0.9345703,"punctuated_word":"Won't","sentiment":"neutral","sentiment_score":-0.1824435293674469},{"word":"be","start":99.91499,"end":100.075,"confidence":0.8364258,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1958567053079605},{"word":"a","start":100.075,"end":100.155,"confidence":0.9633789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18011245131492615},{"word":"sec","start":100.155,"end":100.655,"confidence":0.9885254,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.19247427582740784},{"word":"oh","start":108.075,"end":108.314995,"confidence":0.7310791,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.16909785568714142},{"word":"everything's","start":108.314995,"end":108.814995,"confidence":0.9255371,"punctuated_word":"everything's","sentiment":"neutral","sentiment_score":-0.25701454281806946},{"word":"taking","start":109.04,"end":109.28,"confidence":0.9951172,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.244699627161026},{"word":"forever","start":109.28,"end":109.6,"confidence":0.99658203,"punctuated_word":"forever.","sentiment":"neutral","sentiment_score":-0.22594907879829407},{"word":"what","start":109.6,"end":109.84,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.07352838665246964},{"word":"was","start":109.84,"end":110.08,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08960115164518356},{"word":"the","start":110.08,"end":110.56,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08544979244470596},{"word":"order","start":110.56,"end":110.799995,"confidence":0.64501953,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.06796461343765259},{"word":"number","start":110.799995,"end":111.119995,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.06859216839075089},{"word":"that","start":111.119995,"end":111.28,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06099947541952133},{"word":"you","start":111.28,"end":111.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05136337876319885},{"word":"were","start":111.44,"end":111.6,"confidence":0.890625,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.055326491594314575},{"word":"following","start":111.6,"end":112.1,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.0636463612318039},{"word":"up","start":112.479996,"end":112.64,"confidence":0.9892578,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.05813481658697128},{"word":"on","start":112.64,"end":113.14,"confidence":0.99902344,"punctuated_word":"on?","sentiment":"neutral","sentiment_score":-0.06596900522708893},{"word":"quote","start":118.88,"end":119.28,"confidence":0.9223633,"punctuated_word":"Quote","sentiment":"neutral","sentiment_score":-0.04611438140273094},{"word":"id","start":119.28,"end":119.68,"confidence":0.8432617,"punctuated_word":"ID.","sentiment":"neutral","sentiment_score":-0.04217524081468582},{"word":"yeah","start":119.68,"end":120.18,"confidence":0.7619629,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.024603044614195824},{"word":"okay","start":126.325,"end":126.825,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.012402753345668316},{"word":"let","start":126.965,"end":127.204994,"confidence":0.9980469,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.006864095106720924},{"word":"me","start":127.204994,"end":127.365,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.0040145330131053925},{"word":"just","start":127.365,"end":127.685,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.004494806751608849},{"word":"search","start":127.685,"end":127.924995,"confidence":1.0,"punctuated_word":"search","sentiment":"neutral","sentiment_score":-0.00034912675619125366},{"word":"for","start":127.924995,"end":128.08499,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01277109421789646},{"word":"that","start":128.08499,"end":128.245,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.009744299575686457},{"word":"in","start":128.245,"end":128.405,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0037537328898906703},{"word":"our","start":128.405,"end":128.72499,"confidence":0.9951172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.00017159432172775269},{"word":"inbox","start":128.72499,"end":129.22499,"confidence":0.99902344,"punctuated_word":"inbox.","sentiment":"neutral","sentiment_score":-0.006361587904393673},{"word":"so","start":139.27,"end":139.59,"confidence":0.7817383,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.00804857350885868},{"word":"1755110","start":139.59,"end":142.25,"confidence":0.9138881,"punctuated_word":"1755110?","sentiment":"neutral","sentiment_score":-0.003916711546480656},{"word":"okay","start":144.95,"end":145.45,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05403044819831848},{"word":"i","start":145.83,"end":146.07,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2308144569396973},{"word":"can't","start":146.07,"end":146.39,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.23031799495220184},{"word":"find","start":146.39,"end":146.55,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.2995929718017578},{"word":"anything","start":146.55,"end":146.95,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.29420971870422363},{"word":"in","start":146.95,"end":147.11,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.329457551240921},{"word":"the","start":147.11,"end":147.27,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2904466688632965},{"word":"inbox","start":147.27,"end":147.75,"confidence":0.99658203,"punctuated_word":"inbox.","sentiment":"neutral","sentiment_score":-0.28263479471206665},{"word":"was","start":147.75,"end":147.99,"confidence":0.9716797,"punctuated_word":"Was","sentiment":"neutral","sentiment_score":-0.104314386844635},{"word":"this","start":147.99,"end":148.49,"confidence":0.99121094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.10000647604465485},{"word":"do","start":148.79001,"end":149.03,"confidence":0.9921875,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1015993282198906},{"word":"you","start":149.03,"end":149.11,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10475011169910432},{"word":"in","start":149.43001,"end":149.59,"confidence":0.9770508,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08178256452083588},{"word":"the","start":149.59,"end":150.09,"confidence":0.95947266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09121405333280563},{"word":"email","start":150.15001,"end":150.65001,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.05111062899231911},{"word":"subject","start":150.71,"end":151.19,"confidence":0.8769531,"punctuated_word":"subject","sentiment":"neutral","sentiment_score":-0.07622161507606506},{"word":"title","start":151.19,"end":151.59,"confidence":0.7741699,"punctuated_word":"title,","sentiment":"neutral","sentiment_score":-0.1193488985300064},{"word":"would","start":151.59,"end":151.75,"confidence":0.7675781,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1666071116924286},{"word":"could","start":151.83,"end":151.99,"confidence":0.98535156,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.19759581983089447},{"word":"you","start":151.99,"end":152.15001,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18566368520259857},{"word":"give","start":152.15001,"end":152.39,"confidence":0.9941406,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.16376280784606934},{"word":"me","start":152.39,"end":152.55,"confidence":0.9902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.18115943670272827},{"word":"any","start":152.55,"end":153.05,"confidence":0.9970703,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.15277962386608124},{"word":"numbers","start":153.165,"end":153.56499,"confidence":1.0,"punctuated_word":"numbers","sentiment":"neutral","sentiment_score":-0.15555500984191897},{"word":"or","start":153.56499,"end":154.06499,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1735674887895584},{"word":"anything","start":154.36499,"end":154.86499,"confidence":0.99853516,"punctuated_word":"anything?","sentiment":"neutral","sentiment_score":-0.15149666368961334},{"word":"okay","start":168.92,"end":169.42,"confidence":0.8251953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005035000387579203},{"word":"9800","start":175.32,"end":176.86,"confidence":0.94262695,"punctuated_word":"9800.","sentiment":"neutral","sentiment_score":-0.005049485247582197},{"word":"okay","start":179.8,"end":180.3,"confidence":0.85131836,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0005184891633689404},{"word":"what","start":180.725,"end":180.88501,"confidence":0.9526367,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.006698930636048317},{"word":"what","start":180.88501,"end":180.93834,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.007235473021864891},{"word":"was","start":180.93834,"end":180.99167,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.014583738520741464},{"word":"the","start":180.99167,"end":181.045,"confidence":0.94189453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0017506107687950134},{"word":"organization","start":181.045,"end":181.545,"confidence":0.99902344,"punctuated_word":"organization","sentiment":"neutral","sentiment_score":-0.012343212962150574},{"word":"that","start":182.24501,"end":182.405,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.00657123327255249},{"word":"you're","start":182.405,"end":182.645,"confidence":0.9562988,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.017737489193677902},{"word":"calling","start":182.645,"end":182.96501,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.01682421937584877},{"word":"from","start":182.96501,"end":183.46501,"confidence":1.0,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.013951972126960754},{"word":"okay","start":186.405,"end":186.905,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010683080181479454},{"word":"just","start":187.285,"end":187.52501,"confidence":0.9770508,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.010895149782299995},{"word":"give","start":187.52501,"end":187.685,"confidence":0.9863281,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.015050388872623444},{"word":"me","start":187.685,"end":187.845,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.020634081214666367},{"word":"a","start":187.845,"end":188.005,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.025319065898656845},{"word":"second","start":188.005,"end":188.505,"confidence":0.7578125,"punctuated_word":"second,","sentiment":"neutral","sentiment_score":0.024964775890111923},{"word":"and","start":188.88501,"end":189.125,"confidence":0.9428711,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.011412443593144417},{"word":"i'll","start":189.125,"end":189.365,"confidence":0.9770508,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.007351856678724289},{"word":"find","start":189.365,"end":189.765,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.01456495001912117},{"word":"it","start":189.765,"end":190.005,"confidence":0.92211914,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0005499264225363731},{"word":"i'm","start":190.005,"end":190.24501,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.014157509431242945},{"word":"sure","start":190.24501,"end":190.74501,"confidence":0.99658203,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.008150032721459866},{"word":"oh","start":200.70999,"end":200.79,"confidence":0.7122803,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02157757058739662},{"word":"okay","start":200.79,"end":201.03,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.015473619103431702},{"word":"so","start":201.03,"end":201.34999,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0040161507204174995},{"word":"it's","start":201.34999,"end":201.59,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.01398115511983633},{"word":"it's","start":201.59,"end":201.75,"confidence":0.90185547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.011460411362349989},{"word":"a","start":201.75,"end":201.90999,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008456682786345482},{"word":"cisco","start":201.90999,"end":202.31,"confidence":0.86621094,"punctuated_word":"Cisco","sentiment":"neutral","sentiment_score":0.0024763699620962143},{"word":"order","start":202.31,"end":202.81,"confidence":0.97802734,"punctuated_word":"order?","sentiment":"neutral","sentiment_score":0.002266700379550457},{"word":"okay","start":205.82999,"end":206.32999,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.019235223531723022},{"word":"they've","start":207.61499,"end":207.855,"confidence":0.7453613,"punctuated_word":"They've","sentiment":"neutral","sentiment_score":0.004781189374625683},{"word":"put","start":207.855,"end":208.015,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.008472379297018051},{"word":"you","start":208.015,"end":208.17499,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01224740594625473},{"word":"through","start":208.17499,"end":208.415,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.003649912774562836},{"word":"to","start":208.415,"end":208.655,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0031030289828777313},{"word":"the","start":208.655,"end":208.81499,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003364235162734986},{"word":"orders","start":208.81499,"end":209.215,"confidence":0.9863281,"punctuated_word":"orders","sentiment":"neutral","sentiment_score":-0.0062505099922418594},{"word":"team","start":209.215,"end":209.61499,"confidence":0.9790039,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.020409254357218742},{"word":"we","start":209.61499,"end":209.775,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.10089364647865295},{"word":"don't","start":209.775,"end":210.015,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.06947484612464905},{"word":"actually","start":210.015,"end":210.33499,"confidence":0.9980469,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.0636441707611084},{"word":"key","start":210.33499,"end":210.655,"confidence":0.79248047,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.06197700649499893},{"word":"the","start":210.655,"end":210.81499,"confidence":0.7319336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08776623010635376},{"word":"cisco","start":210.81499,"end":211.295,"confidence":0.81933594,"punctuated_word":"Cisco","sentiment":"neutral","sentiment_score":-0.0690939649939537},{"word":"orders","start":211.295,"end":211.61499,"confidence":0.99853516,"punctuated_word":"orders.","sentiment":"neutral","sentiment_score":-0.08225496113300323},{"word":"i'm","start":211.61499,"end":211.775,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05093502998352051},{"word":"just","start":211.775,"end":211.935,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03929201513528824},{"word":"gonna","start":211.935,"end":212.17499,"confidence":0.9941406,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.03878796845674515},{"word":"put","start":212.17499,"end":212.33499,"confidence":0.9980469,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.028100211173295975},{"word":"you","start":212.33499,"end":212.415,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.045865803956985474},{"word":"through","start":212.415,"end":212.655,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.030838340520858765},{"word":"to","start":212.655,"end":212.735,"confidence":0.9760742,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.054570380598306656},{"word":"the","start":212.735,"end":212.89499,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.044775210320949554},{"word":"cisco","start":212.89499,"end":213.295,"confidence":0.99609375,"punctuated_word":"Cisco","sentiment":"neutral","sentiment_score":-0.037036944180727005},{"word":"team","start":213.295,"end":213.53499,"confidence":0.9765625,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.06119999289512634},{"word":"won't","start":213.53499,"end":213.69499,"confidence":0.87402344,"punctuated_word":"Won't","sentiment":"neutral","sentiment_score":-0.042433153837919235},{"word":"be","start":213.69499,"end":213.855,"confidence":0.96777344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.040569208562374115},{"word":"a","start":213.855,"end":214.015,"confidence":0.9790039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04433505982160568},{"word":"sec","start":214.015,"end":214.515,"confidence":0.99853516,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.06009026989340782},{"word":"yep","start":217.45499,"end":217.95499,"confidence":0.9641113,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01749197021126747},{"word":"yep","start":218.495,"end":218.995,"confidence":0.9951172,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01475459337234497},{"word":"uh-huh","start":224.12,"end":224.62,"confidence":0.9961914,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.01392715610563755},{"word":"sure","start":228.28,"end":228.78,"confidence":0.99609375,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04307683929800987},{"word":"mhmm","start":257.27,"end":257.77,"confidence":0.92858887,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.019282091408967972},{"word":"yep","start":257.99,"end":258.49,"confidence":0.98535156,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.030108850449323658},{"word":"okay","start":262.845,"end":263.165,"confidence":0.8249512,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05204980447888374},{"word":"yeah","start":263.165,"end":263.665,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07651819288730621},{"word":"it's","start":263.80502,"end":264.20502,"confidence":0.9255371,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0966714844107628},{"word":"it's","start":264.20502,"end":264.525,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.11023249477148056},{"word":"actually","start":264.525,"end":265.025,"confidence":0.9951172,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.11042089015245438},{"word":"progressed","start":265.08502,"end":265.48502,"confidence":0.9790039,"punctuated_word":"progressed","sentiment":"neutral","sentiment_score":0.09290336817502975},{"word":"to","start":265.48502,"end":265.64502,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09847106784582138},{"word":"picking","start":265.64502,"end":266.045,"confidence":0.98291016,"punctuated_word":"picking","sentiment":"neutral","sentiment_score":0.05606880784034729},{"word":"slip","start":266.045,"end":266.36502,"confidence":0.5966797,"punctuated_word":"slip","sentiment":"neutral","sentiment_score":0.05795713514089584},{"word":"printed","start":266.36502,"end":266.765,"confidence":0.76049805,"punctuated_word":"printed,","sentiment":"neutral","sentiment_score":0.08120422810316086},{"word":"so","start":266.765,"end":266.92502,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.09281045198440552},{"word":"that","start":266.92502,"end":267.08502,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1110549122095108},{"word":"should","start":267.08502,"end":267.245,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.07902968674898148},{"word":"leave","start":267.245,"end":267.48502,"confidence":0.9892578,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.05006428435444832},{"word":"us","start":267.48502,"end":267.64502,"confidence":0.96533203,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.022159568965435028},{"word":"later","start":267.64502,"end":267.885,"confidence":0.98095703,"punctuated_word":"later","sentiment":"neutral","sentiment_score":0.054338324815034866},{"word":"today","start":267.885,"end":268.385,"confidence":1.0,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.05428135395050049},{"word":"yep","start":272.045,"end":272.36502,"confidence":0.98950195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10599516332149506},{"word":"should","start":272.36502,"end":272.525,"confidence":0.68408203,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.19617025554180145},{"word":"be","start":272.525,"end":272.685,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1232457086443901},{"word":"dispatched","start":272.685,"end":273.165,"confidence":0.99316406,"punctuated_word":"dispatched","sentiment":"neutral","sentiment_score":0.14841628074645996},{"word":"today","start":273.165,"end":273.48502,"confidence":0.9897461,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.15710248053073883},{"word":"that's","start":273.48502,"end":273.725,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.21063125133514404},{"word":"right","start":273.725,"end":274.225,"confidence":0.99902344,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.1766812801361084},{"word":"okay","start":276.70895,"end":277.20895,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.28270822763442993},{"word":"i'll","start":277.26895,"end":277.58896,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.210602805018425},{"word":"just","start":277.58896,"end":277.74896,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1843252032995224},{"word":"transfer","start":277.74896,"end":278.14896,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.2328287959098816},{"word":"you","start":278.14896,"end":278.38895,"confidence":0.9440918,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.18124613165855408},{"word":"won't","start":278.38895,"end":278.62894,"confidence":0.8117676,"punctuated_word":"Won't","sentiment":"neutral","sentiment_score":0.07906860113143921},{"word":"be","start":278.62894,"end":278.70895,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02161049097776413},{"word":"long","start":278.70895,"end":279.20895,"confidence":0.99853516,"punctuated_word":"long.","sentiment":"neutral","sentiment_score":0.10600067675113678}],"paragraphs":{"transcript":"\nHello. Fred speaking. Good. How are you? Let me just transfer you to the orders team.\n\nThey they're the ones working on the orders. Let me just transfer you. They because they have more they are the ones that there's a special orders team that works on all orders. I'll just transfer you to them. Yeah.\n\nI'll do all that. Thanks. Bye. Hello? Hi.\n\nHow can I help? Good. How are you? Oh, okay. Just give me one second.\n\nI'll just get to the right screen. Just mid order. Won't be a sec. Oh, everything's taking forever. What was the order number that you were following up on?\n\nQuote ID. Yeah. Okay. Let me just search for that in our inbox. So 1755110?\n\nOkay. I can't find anything in the inbox. Was this do you in the email subject title, would could you give me any numbers or anything? Okay. 9800.\n\nOkay. What what was the organization that you're calling from? Okay. Just give me a second, and I'll find it. I'm sure.\n\nOh, okay. So it's it's a Cisco order? Okay. They've put you through to the orders team. We don't actually key the Cisco orders.\n\nI'm just gonna put you through to the Cisco team. Won't be a sec. Yep. Yep. Uh-huh.\n\nSure. Mhmm. Yep. Okay. Yeah.\n\nIt's it's actually progressed to picking slip printed, so that should leave us later today. Yep. Should be dispatched today. That's right. Okay.\n\nI'll just transfer you. Won't be long.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.36,"end":3.52,"sentiment":"neutral","sentiment_score":0.015066104009747503},{"text":"Fred speaking.","start":3.52,"end":4.34,"sentiment":"neutral","sentiment_score":0.01435501454398036},{"text":"Good.","start":9.44,"end":9.76,"sentiment":"neutral","sentiment_score":0.3276827335357666},{"text":"How are you?","start":9.76,"end":10.58,"sentiment":"neutral","sentiment_score":0.1958251198132833},{"text":"Let me just transfer you to the orders team.","start":24.27,"end":26.210001,"sentiment":"neutral","sentiment_score":-0.005099029590686162}],"sentiment":"neutral","sentiment_score":0.057065184984821826,"num_words":16,"start":3.36,"end":26.210001},{"sentences":[{"text":"They they're the ones working on the orders.","start":26.35,"end":28.53,"sentiment":"neutral","sentiment_score":0.001223915780428797},{"text":"Let me just transfer you.","start":29.550001,"end":30.83,"sentiment":"neutral","sentiment_score":0.011662964522838593},{"text":"They because they have more they are the ones that there's a special orders team that works on all orders.","start":30.83,"end":35.81,"sentiment":"neutral","sentiment_score":-0.010557121061719955},{"text":"I'll just transfer you to them.","start":36.83,"end":38.370003,"sentiment":"neutral","sentiment_score":0.0190512469659249},{"text":"Yeah.","start":38.59,"end":38.91,"sentiment":"neutral","sentiment_score":0.05128335952758789}],"sentiment":"neutral","sentiment_score":0.0005638642236590385,"num_words":40,"start":26.35,"end":38.91},{"sentences":[{"text":"I'll do all that.","start":38.91,"end":39.765,"sentiment":"neutral","sentiment_score":0.299492496997118},{"text":"Thanks.","start":40.165,"end":40.665,"sentiment":"neutral","sentiment_score":0.27816998958587646},{"text":"Bye.","start":43.925,"end":44.425,"sentiment":"neutral","sentiment_score":0.11150118708610536},{"text":"Hello?","start":70.195,"end":70.695,"sentiment":"neutral","sentiment_score":0.04182317107915878},{"text":"Hi.","start":73.315,"end":73.715004,"sentiment":"neutral","sentiment_score":0.06106516718864441}],"sentiment":"neutral","sentiment_score":0.21131618786603212,"num_words":8,"start":38.91,"end":73.715004},{"sentences":[{"text":"How can I help?","start":73.715004,"end":74.615005,"sentiment":"neutral","sentiment_score":0.07747469656169415},{"text":"Good.","start":78.755005,"end":78.995,"sentiment":"neutral","sentiment_score":0.1626696735620499},{"text":"How are you?","start":78.995,"end":79.815,"sentiment":"neutral","sentiment_score":0.11448558171590169},{"text":"Oh, okay.","start":90.12,"end":90.68,"sentiment":"neutral","sentiment_score":-0.053802717477083206},{"text":"Just give me one second.","start":90.68,"end":91.8,"sentiment":"neutral","sentiment_score":-0.04449057281017303}],"sentiment":"neutral","sentiment_score":0.032397793730099995,"num_words":15,"start":73.715004,"end":91.8},{"sentences":[{"text":"I'll just get to the right screen.","start":91.8,"end":93.66,"sentiment":"neutral","sentiment_score":-0.013960400064076697},{"text":"Just mid order.","start":98.795,"end":99.674995,"sentiment":"neutral","sentiment_score":-0.047525870303312935},{"text":"Won't be a sec.","start":99.674995,"end":100.655,"sentiment":"neutral","sentiment_score":-0.18772174045443535},{"text":"Oh, everything's taking forever.","start":108.075,"end":109.6,"sentiment":"neutral","sentiment_score":-0.22419027611613274},{"text":"What was the order number that you were following up on?","start":109.6,"end":113.14,"sentiment":"neutral","sentiment_score":-0.06732505830851468}],"sentiment":"neutral","sentiment_score":-0.09063876272532446,"num_words":29,"start":91.8,"end":113.14},{"sentences":[{"text":"Quote ID.","start":118.88,"end":119.68,"sentiment":"neutral","sentiment_score":-0.04414481110870838},{"text":"Yeah.","start":119.68,"end":120.18,"sentiment":"neutral","sentiment_score":-0.024603044614195824},{"text":"Okay.","start":126.325,"end":126.825,"sentiment":"neutral","sentiment_score":-0.012402753345668316},{"text":"Let me just search for that in our inbox.","start":126.965,"end":129.22499,"sentiment":"neutral","sentiment_score":-0.004557489417493343},{"text":"So 1755110?","start":139.27,"end":142.25,"sentiment":"neutral","sentiment_score":-0.005982642527669668}],"sentiment":"neutral","sentiment_score":-0.011885207332670688,"num_words":15,"start":118.88,"end":142.25},{"sentences":[{"text":"Okay.","start":144.95,"end":145.45,"sentiment":"neutral","sentiment_score":-0.05403044819831848},{"text":"I can't find anything in the inbox.","start":145.83,"end":147.75,"sentiment":"neutral","sentiment_score":-0.2796391653163092},{"text":"Was this do you in the email subject title, would could you give me any numbers or anything?","start":147.75,"end":154.86499,"sentiment":"neutral","sentiment_score":-0.13102976170678934},{"text":"Okay.","start":168.92,"end":169.42,"sentiment":"neutral","sentiment_score":0.005035000387579203},{"text":"9800.","start":175.32,"end":176.86,"sentiment":"neutral","sentiment_score":-0.005049485247582197}],"sentiment":"neutral","sentiment_score":-0.1560733857498105,"num_words":28,"start":144.95,"end":176.86},{"sentences":[{"text":"Okay.","start":179.8,"end":180.3,"sentiment":"neutral","sentiment_score":-0.0005184891633689404},{"text":"What what was the organization that you're calling from?","start":180.725,"end":183.46501,"sentiment":"neutral","sentiment_score":-0.010855208875404464},{"text":"Okay.","start":186.405,"end":186.905,"sentiment":"neutral","sentiment_score":0.010683080181479454},{"text":"Just give me a second, and I'll find it.","start":187.285,"end":190.005,"sentiment":"neutral","sentiment_score":0.014404753947423564},{"text":"I'm sure.","start":190.005,"end":190.74501,"sentiment":"neutral","sentiment_score":0.011153771076351404}],"sentiment":"neutral","sentiment_score":0.0029280926735902376,"num_words":22,"start":179.8,"end":190.74501},{"sentences":[{"text":"Oh, okay.","start":200.70999,"end":201.03,"sentiment":"neutral","sentiment_score":0.01852559484541416},{"text":"So it's it's a Cisco order?","start":201.03,"end":202.81,"sentiment":"neutral","sentiment_score":0.007109578388432662},{"text":"Okay.","start":205.82999,"end":206.32999,"sentiment":"neutral","sentiment_score":0.019235223531723022},{"text":"They've put you through to the orders team.","start":207.61499,"end":209.61499,"sentiment":"neutral","sentiment_score":0.0002787396078929305},{"text":"We don't actually key the Cisco orders.","start":209.61499,"end":211.61499,"sentiment":"neutral","sentiment_score":-0.0764435465846743}],"sentiment":"neutral","sentiment_score":-0.018080459403184552,"num_words":24,"start":200.70999,"end":211.61499},{"sentences":[{"text":"I'm just gonna put you through to the Cisco team.","start":211.61499,"end":213.53499,"sentiment":"neutral","sentiment_score":-0.043140189722180367},{"text":"Won't be a sec.","start":213.53499,"end":214.515,"sentiment":"neutral","sentiment_score":-0.046856923028826714},{"text":"Yep.","start":217.45499,"end":217.95499,"sentiment":"neutral","sentiment_score":0.01749197021126747},{"text":"Yep.","start":218.495,"end":218.995,"sentiment":"neutral","sentiment_score":0.01475459337234497},{"text":"Uh-huh.","start":224.12,"end":224.62,"sentiment":"neutral","sentiment_score":-0.01392715610563755}],"sentiment":"neutral","sentiment_score":-0.03532412834465504,"num_words":17,"start":211.61499,"end":224.62},{"sentences":[{"text":"Sure.","start":228.28,"end":228.78,"sentiment":"neutral","sentiment_score":0.04307683929800987},{"text":"Mhmm.","start":257.27,"end":257.77,"sentiment":"neutral","sentiment_score":0.019282091408967972},{"text":"Yep.","start":257.99,"end":258.49,"sentiment":"neutral","sentiment_score":0.030108850449323658},{"text":"Okay.","start":262.845,"end":263.165,"sentiment":"neutral","sentiment_score":0.05204980447888374},{"text":"Yeah.","start":263.165,"end":263.665,"sentiment":"neutral","sentiment_score":0.07651819288730621}],"sentiment":"neutral","sentiment_score":0.04420715570449829,"num_words":5,"start":228.28,"end":263.665},{"sentences":[{"text":"It's it's actually progressed to picking slip printed, so that should leave us later today.","start":263.80502,"end":268.385,"sentiment":"neutral","sentiment_score":0.07784453729788463},{"text":"Yep.","start":272.045,"end":272.36502,"sentiment":"neutral","sentiment_score":0.10599516332149506},{"text":"Should be dispatched today.","start":272.36502,"end":273.48502,"sentiment":"neutral","sentiment_score":0.1562336813658476},{"text":"That's right.","start":273.48502,"end":274.225,"sentiment":"neutral","sentiment_score":0.19365626573562622},{"text":"Okay.","start":276.70895,"end":277.20895,"sentiment":"neutral","sentiment_score":0.28270822763442993}],"sentiment":"neutral","sentiment_score":0.11167907423299292,"num_words":23,"start":263.80502,"end":277.20895},{"sentences":[{"text":"I'll just transfer you.","start":277.26895,"end":278.38895,"sentiment":"neutral","sentiment_score":0.20225073397159576},{"text":"Won't be long.","start":278.38895,"end":279.20895,"sentiment":"neutral","sentiment_score":0.06889325628678004}],"sentiment":"neutral","sentiment_score":0.14509752924953187,"num_words":7,"start":277.26895,"end":279.20895}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Fred speaking.\n\nChannel 0: Hey. Afternoon, Fred. It's Ross with TechFirm. How are you, man?\n\nChannel 1: Good. How are you?\n\nChannel 0: That's great. Thank you, buddy. Fred, actually, I was just following up on the order we placed. You haven't shared any feedback whether you have processed order and when to stop from again.\n\nChannel 1: Let me just transfer you to the orders team. They they're the ones working on the orders. Let me just transfer you. They because they have more they are the ones that there's a special orders team that works on all orders.\n\nChannel 0: Okay. Okay.\n\nChannel 1: I'll just transfer\n\nChannel 0: Alright.\n\nChannel 1: you to them. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: I'll\n\nChannel 0: Thank\n\nChannel 1: do all\n\nChannel 0: you.\n\nChannel 1: that. Thanks.\n\nChannel 0: Thanks.\n\nChannel 1: Bye. Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hi. How can I help?\n\nChannel 0: Hey. Good afternoon there. This is Ross with Tech Home. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: That's great. Doing good. Well, miss, actually, I was just following up on the following order we have placed and haven't heard back since then.\n\nChannel 1: Oh, okay. Just give me one second. I'll just get to the right screen.\n\nChannel 0: Yep.\n\nChannel 1: Just mid order. Won't be a sec. Oh, everything's taking forever. What was the order number that you were following up on?\n\nChannel 0: I don't have order number. I do have quote ID.\n\nChannel 1: Quote ID. Yeah.\n\nChannel 0: 1755110.\n\nChannel 1: Okay. Let me just search for that in our inbox. So 1755110?\n\nChannel 0: Yep.\n\nChannel 1: Okay. I can't find anything in the inbox. Was this do you in the email subject title, would could you give me any numbers or anything?\n\nChannel 0: One. Subject is a request for best price and stock availability for d p 9800 w m k.\n\nChannel 1: Okay.\n\nChannel 0: It's a Cisco desk phone 9800 Walmart kit.\n\nChannel 1: 9800. Okay. What what was the organization that you're calling from?\n\nChannel 0: Tech on systems.\n\nChannel 1: Okay. Just give me a second, and I'll find it. I'm sure. Oh, okay. So it's it's a Cisco order?\n\nChannel 0: Yep. I think\n\nChannel 1: Okay.\n\nChannel 0: I found\n\nChannel 1: They've put you through to the orders team. We don't actually key the Cisco orders. I'm just gonna put you through to the Cisco team. Won't be a sec.\n\nChannel 0: Okay. And before that, one more thing,\n\nChannel 1: Yep.\n\nChannel 0: mister Bay,\n\nChannel 1: Yep.\n\nChannel 0: morning, I, like, put an order for an item. So just\n\nChannel 1: Uh-huh.\n\nChannel 0: checking if it's been allocated.\n\nChannel 1: Sure.\n\nChannel 0: One sec. Order number is 77529\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: 12.\n\nChannel 1: Okay. Yeah. It's it's actually progressed to picking slip printed, so that should leave us later today.\n\nChannel 0: Okay. It will be dispatched today. Right?\n\nChannel 1: Yep. Should be dispatched today. That's right.\n\nChannel 0: Okay. Okay. Alright. Thank you so much.\n\nChannel 1: Okay. I'll just transfer you. Won't be long.\n\nChannel 0: Yep. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.36,"end":3.52,"sentiment":"neutral","sentiment_score":0.015066104009747503},{"text":"Fred speaking.","start":3.52,"end":4.34,"sentiment":"neutral","sentiment_score":0.01435501454398036}],"sentiment":"neutral","sentiment_score":0.014592044365902742,"channel":1,"num_words":3,"start":3.36,"end":4.34},{"sentences":[{"text":"Hey.","start":5.8399997,"end":6.0,"sentiment":"neutral","sentiment_score":0.06707726418972015},{"text":"Afternoon, Fred.","start":6.0,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.10323778539896011},{"text":"It's Ross with TechFirm.","start":6.8799996,"end":8.34,"sentiment":"neutral","sentiment_score":0.12223939038813114},{"text":"How are you, man?","start":8.4,"end":9.3,"sentiment":"neutral","sentiment_score":0.16101201996207237}],"sentiment":"neutral","sentiment_score":0.1278689523989504,"channel":0,"num_words":11,"start":5.8399997,"end":9.3},{"sentences":[{"text":"Good.","start":9.44,"end":9.76,"sentiment":"neutral","sentiment_score":0.3276827335357666},{"text":"How are you?","start":9.76,"end":10.58,"sentiment":"neutral","sentiment_score":0.1958251198132833}],"sentiment":"neutral","sentiment_score":0.2287895232439041,"channel":1,"num_words":4,"start":9.44,"end":10.58},{"sentences":[{"text":"That's great.","start":11.28,"end":11.84,"sentiment":"positive","sentiment_score":0.6944040060043335},{"text":"Thank you, buddy.","start":11.84,"end":12.58,"sentiment":"positive","sentiment_score":0.6120246052742004},{"text":"Fred, actually, I was just following up on the order we placed.","start":13.075,"end":17.175,"sentiment":"neutral","sentiment_score":0.030556379817426205},{"text":"You haven't shared any feedback whether you have processed order and when to stop from again.","start":17.235,"end":23.895,"sentiment":"neutral","sentiment_score":-0.07845849823206663}],"sentiment":"neutral","sentiment_score":0.07079461860385808,"channel":0,"num_words":33,"start":11.28,"end":23.895},{"sentences":[{"text":"Let me just transfer you to the orders team.","start":24.27,"end":26.210001,"sentiment":"neutral","sentiment_score":-0.005099029590686162},{"text":"They they're the ones working on the orders.","start":26.35,"end":28.53,"sentiment":"neutral","sentiment_score":0.001223915780428797},{"text":"Let me just transfer you.","start":29.550001,"end":30.83,"sentiment":"neutral","sentiment_score":0.011662964522838593},{"text":"They because they have more they are the ones that there's a special orders team that works on all orders.","start":30.83,"end":35.81,"sentiment":"neutral","sentiment_score":-0.010557121061719955}],"sentiment":"neutral","sentiment_score":-0.004498274730784553,"channel":1,"num_words":42,"start":24.27,"end":35.81},{"sentences":[{"text":"Okay.","start":36.13,"end":36.53,"sentiment":"neutral","sentiment_score":0.012508148327469826},{"text":"Okay.","start":36.53,"end":37.03,"sentiment":"neutral","sentiment_score":0.010901913046836851}],"sentiment":"neutral","sentiment_score":0.01170503068715334,"channel":0,"num_words":2,"start":36.13,"end":37.03},{"sentences":[{"text":"I'll just transfer","start":36.83,"end":37.63,"sentiment":"neutral","sentiment_score":0.013024682799975077}],"sentiment":"neutral","sentiment_score":0.013024682799975077,"channel":1,"num_words":3,"start":36.83,"end":37.63},{"sentences":[{"text":"Alright.","start":37.33,"end":37.83,"sentiment":"neutral","sentiment_score":0.02315337210893631}],"sentiment":"neutral","sentiment_score":0.02315337210893631,"channel":0,"num_words":1,"start":37.33,"end":37.83},{"sentences":[{"text":"you to them.","start":37.63,"end":38.370003,"sentiment":"neutral","sentiment_score":0.02507781113187472},{"text":"Yeah.","start":38.59,"end":38.91,"sentiment":"neutral","sentiment_score":0.05128335952758789}],"sentiment":"neutral","sentiment_score":0.03162919823080301,"channel":1,"num_words":4,"start":37.63,"end":38.91},{"sentences":[{"text":"Yep.","start":38.765,"end":39.005,"sentiment":"neutral","sentiment_score":0.08113454282283783}],"sentiment":"neutral","sentiment_score":0.08113454282283783,"channel":0,"num_words":1,"start":38.765,"end":39.005},{"sentences":[{"text":"I'll","start":38.91,"end":39.07,"sentiment":"neutral","sentiment_score":0.13373039662837982}],"sentiment":"neutral","sentiment_score":0.13373039662837982,"channel":1,"num_words":1,"start":38.91,"end":39.07},{"sentences":[{"text":"Thank","start":39.005,"end":39.245,"sentiment":"positive","sentiment_score":0.34531882405281067}],"sentiment":"positive","sentiment_score":0.34531882405281067,"channel":0,"num_words":1,"start":39.005,"end":39.245},{"sentences":[{"text":"do all","start":39.07,"end":39.39,"sentiment":"positive","sentiment_score":0.4232458025217056}],"sentiment":"positive","sentiment_score":0.4232458025217056,"channel":1,"num_words":2,"start":39.07,"end":39.39},{"sentences":[{"text":"you.","start":39.245,"end":39.745,"sentiment":"positive","sentiment_score":0.33470988273620605}],"sentiment":"positive","sentiment_score":0.33470988273620605,"channel":0,"num_words":1,"start":39.245,"end":39.745},{"sentences":[{"text":"that.","start":39.39,"end":39.765,"sentiment":"neutral","sentiment_score":0.2177479863166809},{"text":"Thanks.","start":40.165,"end":40.665,"sentiment":"neutral","sentiment_score":0.27816998958587646}],"sentiment":"neutral","sentiment_score":0.2479589879512787,"channel":1,"num_words":2,"start":39.39,"end":40.665},{"sentences":[{"text":"Thanks.","start":41.645,"end":42.145,"sentiment":"neutral","sentiment_score":0.23215177655220032}],"sentiment":"neutral","sentiment_score":0.23215177655220032,"channel":0,"num_words":1,"start":41.645,"end":42.145},{"sentences":[{"text":"Bye.","start":43.925,"end":44.425,"sentiment":"neutral","sentiment_score":0.11150118708610536},{"text":"Hello?","start":70.195,"end":70.695,"sentiment":"neutral","sentiment_score":0.04182317107915878}],"sentiment":"neutral","sentiment_score":0.07666217908263206,"channel":1,"num_words":2,"start":43.925,"end":70.695},{"sentences":[{"text":"Hello?","start":72.195,"end":72.695,"sentiment":"neutral","sentiment_score":0.03201582282781601}],"sentiment":"neutral","sentiment_score":0.03201582282781601,"channel":0,"num_words":1,"start":72.195,"end":72.695},{"sentences":[{"text":"Hi.","start":73.315,"end":73.715004,"sentiment":"neutral","sentiment_score":0.06106516718864441},{"text":"How can I help?","start":73.715004,"end":74.615005,"sentiment":"neutral","sentiment_score":0.07747469656169415}],"sentiment":"neutral","sentiment_score":0.0741927906870842,"channel":1,"num_words":5,"start":73.315,"end":74.615005},{"sentences":[{"text":"Hey.","start":75.395,"end":75.634995,"sentiment":"neutral","sentiment_score":0.09192031621932983},{"text":"Good afternoon there.","start":75.634995,"end":76.515,"sentiment":"neutral","sentiment_score":0.16775878270467123},{"text":"This is Ross with Tech Home.","start":76.515,"end":77.795,"sentiment":"neutral","sentiment_score":0.13416086261471113},{"text":"How are you?","start":77.795,"end":78.39,"sentiment":"neutral","sentiment_score":0.09909627834955852}],"sentiment":"neutral","sentiment_score":0.13057312885156044,"channel":0,"num_words":13,"start":75.395,"end":78.39},{"sentences":[{"text":"Good.","start":78.755005,"end":78.995,"sentiment":"neutral","sentiment_score":0.1626696735620499},{"text":"How are you?","start":78.995,"end":79.815,"sentiment":"neutral","sentiment_score":0.11448558171590169}],"sentiment":"neutral","sentiment_score":0.12653160467743874,"channel":1,"num_words":4,"start":78.755005,"end":79.815},{"sentences":[{"text":"That's great.","start":80.71,"end":81.27,"sentiment":"positive","sentiment_score":0.4577338546514511},{"text":"Doing good.","start":81.27,"end":81.83,"sentiment":"positive","sentiment_score":0.3821837306022644},{"text":"Well, miss, actually, I was just following up on the following order we have placed and haven't heard back since then.","start":81.83,"end":89.29,"sentiment":"neutral","sentiment_score":-0.11563392746306601}],"sentiment":"neutral","sentiment_score":-0.029939092248678207,"channel":0,"num_words":25,"start":80.71,"end":89.29},{"sentences":[{"text":"Oh, okay.","start":90.12,"end":90.68,"sentiment":"neutral","sentiment_score":-0.053802717477083206},{"text":"Just give me one second.","start":90.68,"end":91.8,"sentiment":"neutral","sentiment_score":-0.04449057281017303},{"text":"I'll just get to the right screen.","start":91.8,"end":93.66,"sentiment":"neutral","sentiment_score":-0.013960400064076697}],"sentiment":"neutral","sentiment_score":-0.03055579281811203,"channel":1,"num_words":14,"start":90.12,"end":93.66},{"sentences":[{"text":"Yep.","start":95.33501,"end":95.83501,"sentiment":"neutral","sentiment_score":-0.017180968075990677}],"sentiment":"neutral","sentiment_score":-0.017180968075990677,"channel":0,"num_words":1,"start":95.33501,"end":95.83501},{"sentences":[{"text":"Just mid order.","start":98.795,"end":99.674995,"sentiment":"neutral","sentiment_score":-0.047525870303312935},{"text":"Won't be a sec.","start":99.674995,"end":100.655,"sentiment":"neutral","sentiment_score":-0.18772174045443535},{"text":"Oh, everything's taking forever.","start":108.075,"end":109.6,"sentiment":"neutral","sentiment_score":-0.22419027611613274},{"text":"What was the order number that you were following up on?","start":109.6,"end":113.14,"sentiment":"neutral","sentiment_score":-0.06732505830851468}],"sentiment":"neutral","sentiment_score":-0.11503642357208511,"channel":1,"num_words":22,"start":98.795,"end":113.14},{"sentences":[{"text":"I don't have order number.","start":115.450005,"end":116.89,"sentiment":"neutral","sentiment_score":-0.13673113584518432},{"text":"I do have quote ID.","start":116.89,"end":118.270004,"sentiment":"neutral","sentiment_score":-0.05203669667243958}],"sentiment":"neutral","sentiment_score":-0.09438391625881196,"channel":0,"num_words":10,"start":115.450005,"end":118.270004},{"sentences":[{"text":"Quote ID.","start":118.88,"end":119.68,"sentiment":"neutral","sentiment_score":-0.04414481110870838},{"text":"Yeah.","start":119.68,"end":120.18,"sentiment":"neutral","sentiment_score":-0.024603044614195824}],"sentiment":"neutral","sentiment_score":-0.037630888943870865,"channel":1,"num_words":3,"start":118.88,"end":120.18},{"sentences":[{"text":"1755110.","start":121.424995,"end":124.325,"sentiment":"neutral","sentiment_score":-0.01636134646832943}],"sentiment":"neutral","sentiment_score":-0.01636134646832943,"channel":0,"num_words":1,"start":121.424995,"end":124.325},{"sentences":[{"text":"Okay.","start":126.325,"end":126.825,"sentiment":"neutral","sentiment_score":-0.012402753345668316},{"text":"Let me just search for that in our inbox.","start":126.965,"end":129.22499,"sentiment":"neutral","sentiment_score":-0.004557489417493343},{"text":"So 1755110?","start":139.27,"end":142.25,"sentiment":"neutral","sentiment_score":-0.005982642527669668}],"sentiment":"neutral","sentiment_score":-0.0054487869298706455,"channel":1,"num_words":12,"start":126.325,"end":142.25},{"sentences":[{"text":"Yep.","start":143.36,"end":143.86,"sentiment":"neutral","sentiment_score":-0.003243526443839073}],"sentiment":"neutral","sentiment_score":-0.003243526443839073,"channel":0,"num_words":1,"start":143.36,"end":143.86},{"sentences":[{"text":"Okay.","start":144.95,"end":145.45,"sentiment":"neutral","sentiment_score":-0.05403044819831848},{"text":"I can't find anything in the inbox.","start":145.83,"end":147.75,"sentiment":"neutral","sentiment_score":-0.2796391653163092},{"text":"Was this do you in the email subject title, would could you give me any numbers or anything?","start":147.75,"end":154.86499,"sentiment":"neutral","sentiment_score":-0.13102976170678934}],"sentiment":"neutral","sentiment_score":-0.16807847369748813,"channel":1,"num_words":26,"start":144.95,"end":154.86499},{"sentences":[{"text":"One.","start":154.575,"end":155.075,"sentiment":"neutral","sentiment_score":-0.008937180042266846},{"text":"Subject is a request for best price and stock availability for d p 9800 w m k.","start":155.455,"end":165.34,"sentiment":"neutral","sentiment_score":0.0003274593173581009}],"sentiment":"neutral","sentiment_score":-0.00018724286928772945,"channel":0,"num_words":18,"start":154.575,"end":165.34},{"sentences":[{"text":"Okay.","start":168.92,"end":169.42,"sentiment":"neutral","sentiment_score":0.005035000387579203}],"sentiment":"neutral","sentiment_score":0.005035000387579203,"channel":1,"num_words":1,"start":168.92,"end":169.42},{"sentences":[{"text":"It's a Cisco desk phone 9800 Walmart kit.","start":169.56,"end":173.055,"sentiment":"neutral","sentiment_score":0.0074426421779207885}],"sentiment":"neutral","sentiment_score":0.0074426421779207885,"channel":0,"num_words":8,"start":169.56,"end":173.055},{"sentences":[{"text":"9800.","start":175.32,"end":176.86,"sentiment":"neutral","sentiment_score":-0.005049485247582197},{"text":"Okay.","start":179.8,"end":180.3,"sentiment":"neutral","sentiment_score":-0.0005184891633689404},{"text":"What what was the organization that you're calling from?","start":180.725,"end":183.46501,"sentiment":"neutral","sentiment_score":-0.010855208875404464}],"sentiment":"neutral","sentiment_score":-0.009387714026326483,"channel":1,"num_words":11,"start":175.32,"end":183.46501},{"sentences":[{"text":"Tech on systems.","start":184.09499,"end":185.555,"sentiment":"neutral","sentiment_score":-0.0052425372414290905}],"sentiment":"neutral","sentiment_score":-0.0052425372414290905,"channel":0,"num_words":3,"start":184.09499,"end":185.555},{"sentences":[{"text":"Okay.","start":186.405,"end":186.905,"sentiment":"neutral","sentiment_score":0.010683080181479454},{"text":"Just give me a second, and I'll find it.","start":187.285,"end":190.005,"sentiment":"neutral","sentiment_score":0.014404753947423564},{"text":"I'm sure.","start":190.005,"end":190.74501,"sentiment":"neutral","sentiment_score":0.011153771076351404},{"text":"Oh, okay.","start":200.70999,"end":201.03,"sentiment":"neutral","sentiment_score":0.01852559484541416},{"text":"So it's it's a Cisco order?","start":201.03,"end":202.81,"sentiment":"neutral","sentiment_score":0.007109578388432662}],"sentiment":"neutral","sentiment_score":0.012117103394120931,"channel":1,"num_words":20,"start":186.405,"end":202.81},{"sentences":[{"text":"Yep.","start":204.295,"end":204.795,"sentiment":"neutral","sentiment_score":0.016593370586633682},{"text":"I think","start":205.335,"end":205.895,"sentiment":"neutral","sentiment_score":0.008412349037826061}],"sentiment":"neutral","sentiment_score":0.011139356220761934,"channel":0,"num_words":3,"start":204.295,"end":205.895},{"sentences":[{"text":"Okay.","start":205.82999,"end":206.32999,"sentiment":"neutral","sentiment_score":0.019235223531723022}],"sentiment":"neutral","sentiment_score":0.019235223531723022,"channel":1,"num_words":1,"start":205.82999,"end":206.32999},{"sentences":[{"text":"I found","start":205.895,"end":206.615,"sentiment":"neutral","sentiment_score":0.010441064834594727}],"sentiment":"neutral","sentiment_score":0.010441064834594727,"channel":0,"num_words":2,"start":205.895,"end":206.615},{"sentences":[{"text":"They've put you through to the orders team.","start":207.61499,"end":209.61499,"sentiment":"neutral","sentiment_score":0.0002787396078929305},{"text":"We don't actually key the Cisco orders.","start":209.61499,"end":211.61499,"sentiment":"neutral","sentiment_score":-0.0764435465846743},{"text":"I'm just gonna put you through to the Cisco team.","start":211.61499,"end":213.53499,"sentiment":"neutral","sentiment_score":-0.043140189722180367},{"text":"Won't be a sec.","start":213.53499,"end":214.515,"sentiment":"neutral","sentiment_score":-0.046856923028826714}],"sentiment":"neutral","sentiment_score":-0.039713948226437486,"channel":1,"num_words":29,"start":207.61499,"end":214.515},{"sentences":[{"text":"Okay.","start":215.54999,"end":215.87,"sentiment":"neutral","sentiment_score":0.01601555570960045},{"text":"And before that, one more thing,","start":215.87,"end":217.81,"sentiment":"neutral","sentiment_score":0.015204257176568111}],"sentiment":"neutral","sentiment_score":0.015320156967001302,"channel":0,"num_words":7,"start":215.54999,"end":217.81},{"sentences":[{"text":"Yep.","start":217.45499,"end":217.95499,"sentiment":"neutral","sentiment_score":0.01749197021126747}],"sentiment":"neutral","sentiment_score":0.01749197021126747,"channel":1,"num_words":1,"start":217.45499,"end":217.95499},{"sentences":[{"text":"mister Bay,","start":217.87,"end":218.61,"sentiment":"neutral","sentiment_score":0.019626938737928867}],"sentiment":"neutral","sentiment_score":0.019626938737928867,"channel":0,"num_words":2,"start":217.87,"end":218.61},{"sentences":[{"text":"Yep.","start":218.495,"end":218.995,"sentiment":"neutral","sentiment_score":0.01475459337234497}],"sentiment":"neutral","sentiment_score":0.01475459337234497,"channel":1,"num_words":1,"start":218.495,"end":218.995},{"sentences":[{"text":"morning, I, like, put an order for an item.","start":218.90999,"end":223.25,"sentiment":"neutral","sentiment_score":0.0041367654792136615},{"text":"So just","start":223.62999,"end":224.18999,"sentiment":"neutral","sentiment_score":-0.02477945014834404}],"sentiment":"neutral","sentiment_score":-0.001120728271251375,"channel":0,"num_words":11,"start":218.90999,"end":224.18999},{"sentences":[{"text":"Uh-huh.","start":224.12,"end":224.62,"sentiment":"neutral","sentiment_score":-0.01392715610563755}],"sentiment":"neutral","sentiment_score":-0.01392715610563755,"channel":1,"num_words":1,"start":224.12,"end":224.62},{"sentences":[{"text":"checking if it's been allocated.","start":224.18999,"end":225.89,"sentiment":"neutral","sentiment_score":-0.020159588754177095}],"sentiment":"neutral","sentiment_score":-0.020159588754177095,"channel":0,"num_words":5,"start":224.18999,"end":225.89},{"sentences":[{"text":"Sure.","start":228.28,"end":228.78,"sentiment":"neutral","sentiment_score":0.04307683929800987}],"sentiment":"neutral","sentiment_score":0.04307683929800987,"channel":1,"num_words":1,"start":228.28,"end":228.78},{"sentences":[{"text":"One sec.","start":238.395,"end":239.01,"sentiment":"neutral","sentiment_score":0.03156679682433605},{"text":"Order number is 77529","start":250.84999,"end":256.73502,"sentiment":"neutral","sentiment_score":0.03327677492052317}],"sentiment":"neutral","sentiment_score":0.03270678222179413,"channel":0,"num_words":6,"start":238.395,"end":256.73502},{"sentences":[{"text":"Mhmm.","start":257.27,"end":257.77,"sentiment":"neutral","sentiment_score":0.019282091408967972},{"text":"Yep.","start":257.99,"end":258.49,"sentiment":"neutral","sentiment_score":0.030108850449323658}],"sentiment":"neutral","sentiment_score":0.024695470929145813,"channel":1,"num_words":2,"start":257.27,"end":258.49},{"sentences":[{"text":"12.","start":262.23502,"end":262.98502,"sentiment":"neutral","sentiment_score":0.016172461211681366}],"sentiment":"neutral","sentiment_score":0.016172461211681366,"channel":0,"num_words":1,"start":262.23502,"end":262.98502},{"sentences":[{"text":"Okay.","start":262.845,"end":263.165,"sentiment":"neutral","sentiment_score":0.05204980447888374},{"text":"Yeah.","start":263.165,"end":263.665,"sentiment":"neutral","sentiment_score":0.07651819288730621},{"text":"It's it's actually progressed to picking slip printed, so that should leave us later today.","start":263.80502,"end":268.385,"sentiment":"neutral","sentiment_score":0.07784453729788463}],"sentiment":"neutral","sentiment_score":0.07624917981379173,"channel":1,"num_words":17,"start":262.845,"end":268.385},{"sentences":[{"text":"Okay.","start":269.84998,"end":270.16998,"sentiment":"neutral","sentiment_score":0.08470287919044495},{"text":"It will be dispatched today.","start":270.16998,"end":271.28998,"sentiment":"neutral","sentiment_score":0.10260345190763473},{"text":"Right?","start":271.28998,"end":271.78998,"sentiment":"neutral","sentiment_score":0.08600074052810669}],"sentiment":"neutral","sentiment_score":0.09767441132238933,"channel":0,"num_words":7,"start":269.84998,"end":271.78998},{"sentences":[{"text":"Yep.","start":272.045,"end":272.36502,"sentiment":"neutral","sentiment_score":0.10599516332149506},{"text":"Should be dispatched today.","start":272.36502,"end":273.48502,"sentiment":"neutral","sentiment_score":0.1562336813658476},{"text":"That's right.","start":273.48502,"end":274.225,"sentiment":"neutral","sentiment_score":0.19365626573562622}],"sentiment":"neutral","sentiment_score":0.15974891717944825,"channel":1,"num_words":7,"start":272.045,"end":274.225},{"sentences":[{"text":"Okay.","start":273.77,"end":274.27,"sentiment":"neutral","sentiment_score":0.18727481365203855},{"text":"Okay.","start":275.12997,"end":275.44998,"sentiment":"neutral","sentiment_score":0.2260829955339432},{"text":"Alright.","start":275.44998,"end":275.77,"sentiment":"positive","sentiment_score":0.4070436358451843},{"text":"Thank you so much.","start":275.77,"end":276.6389,"sentiment":"positive","sentiment_score":0.6981349736452103}],"sentiment":"positive","sentiment_score":0.5161344770874295,"channel":0,"num_words":7,"start":273.77,"end":276.6389},{"sentences":[{"text":"Okay.","start":276.70895,"end":277.20895,"sentiment":"neutral","sentiment_score":0.28270822763442993},{"text":"I'll just transfer you.","start":277.26895,"end":278.38895,"sentiment":"neutral","sentiment_score":0.20225073397159576},{"text":"Won't be long.","start":278.38895,"end":279.20895,"sentiment":"neutral","sentiment_score":0.06889325628678004}],"sentiment":"neutral","sentiment_score":0.16229886654764414,"channel":1,"num_words":8,"start":276.70895,"end":279.20895},{"sentences":[{"text":"Yep.","start":279.43887,"end":279.93887,"sentiment":"neutral","sentiment_score":0.04526682198047638},{"text":"Thank you.","start":279.99887,"end":280.7389,"sentiment":"positive","sentiment_score":0.3732207342982292}],"sentiment":"neutral","sentiment_score":0.26390276352564496,"channel":0,"num_words":3,"start":279.43887,"end":280.7389}]},"summary":{"result":"success","short":"The customer, Fred, receives a call from Ross at TechFirm who is following up on an order they have placed. Ross transfers Fred to the orders team and they discuss a Cisco order that is still pending. Ross provides Fred with an order number and informs him that the order will be dispatched that day."},"intents":{"segments":[{"text":"Let me just transfer you to the orders team. They they're the ones working on the orders. Let me just transfer you. They because they have more they are the ones that there's a special orders team that works on all orders. Okay. Okay.","start_word":51,"end_word":94,"intents":[{"intent":"Transfer call to special orders team","confidence_score":0.032081965}]},{"text":"Subject is a request for best price and stock availability for d p 9800 w m k. Okay.","start_word":253,"end_word":270,"intents":[{"intent":"Request price and stock availability","confidence_score":0.06446567}]},{"text":"I found They've put you through to the orders team. We don't actually key the Cisco orders. I'm just gonna put you through to the Cisco team.","start_word":317,"end_word":343,"intents":[{"intent":"Transfer to cisco team","confidence_score":0.07392959}]}]},"sentiments":{"segments":[{"text":"Hello. Fred speaking. Hey. Afternoon, Fred. It's Ross with TechFirm. How are you, man? Good. How are you?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.1284906417131424},{"text":"That's great. Thank you, buddy.","start_word":18,"end_word":22,"sentiment":"positive","sentiment_score":0.6458209156990051},{"text":"Fred, actually, I was just following up on the order we placed. You haven't shared any feedback whether you have processed order and when to stop from again. Let me just transfer you to the orders team. They they're the ones working on the orders. Let me just transfer you. They because they have more they are the ones that there's a special orders team that works on all orders. Okay. Okay. I'll just transfer Alright. you to them. Yeah. Yep. I'll Thank do all you. that. Thanks. Thanks. Bye. Hello? Hello? Hi. How can I help? Hey. Good afternoon there. This is Ross with Tech Home. How are you? Good. How are you?","start_word":23,"end_word":136,"sentiment":"neutral","sentiment_score":0.04450475051999092},{"text":"That's great. Doing good.","start_word":137,"end_word":140,"sentiment":"positive","sentiment_score":0.42266279458999634},{"text":"Well, miss, actually, I was just following up on the following order we have placed and haven't heard back since then. Oh, okay. Just give me one second. I'll just get to the right screen. Yep. Just mid order. Won't be a sec. Oh, everything's taking forever. What was the order number that you were following up on? I don't have order number. I do have quote ID. Quote ID. Yeah. 1755110. Okay. Let me just search for that in our inbox. So 1755110? Yep. Okay. I can't find anything in the inbox. Was this do you in the email subject title, would could you give me any numbers or anything? One. Subject is a request for best price and stock availability for d p 9800 w m k. Okay. It's a Cisco desk phone 9800 Walmart kit. 9800. Okay. What what was the organization that you're calling from? Tech on systems. Okay. Just give me a second, and I'll find it. I'm sure. Oh, okay. So it's it's a Cisco order? Yep. I think Okay. I found They've put you through to the orders team. We don't actually key the Cisco orders. I'm just gonna put you through to the Cisco team. Won't be a sec. Okay. And before that, one more thing, Yep. mister Bay, Yep. morning, I, like, put an order for an item. So just Uh-huh. checking if it's been allocated. Sure. One sec. Order number is 77529 Mhmm. Yep. 12. Okay. Yeah. It's it's actually progressed to picking slip printed, so that should leave us later today. Okay. It will be dispatched today. Right? Yep. Should be dispatched today. That's right. Okay. Okay.","start_word":141,"end_word":418,"sentiment":"neutral","sentiment_score":-0.02463200573252808},{"text":"Alright. Thank you so much.","start_word":419,"end_word":423,"sentiment":"positive","sentiment_score":0.5863881707191467},{"text":"Okay. I'll just transfer you. Won't be long. Yep.","start_word":424,"end_word":432,"sentiment":"neutral","sentiment_score":0.14409856498241425},{"text":"Thank you.","start_word":433,"end_word":434,"sentiment":"positive","sentiment_score":0.7717767953872681}],"average":{"sentiment":"neutral","sentiment_score":0.031169379018519048}}}}